ANSWERING CALLS

ADDITIONAL FEATURES (continued)

Call Pickup

Answer inbound calls on other extensions within your pickup group.

Extension

1 Press

EXTENSION PICKUP,

OR 75.

2 Dial the extension number of ringing station.

Group

Pick up any call coming into your group.

Press

GROUP PICKUP,

OR 74.

Night Answer

Place the system into a mode in which all inbound calls are redirected to a predetermined destination

Message Waiting

1 Press

MESSAGE.

2 Follow the voice mail prompts to retrieve voice mail messages and use voice mail features.

Mute

on and off.

Query

Press OR 85.

Cancel

Press OR 86.

Call Waiting

Place the current call on hold so you can answer another incoming call.

1 Press CALL WAITING,

OR

FLASH.

2 Press

TAP to return to the first call or to toggle between two calls.

Disable

Disable Call Waiting for the current call only, preventing the call from being interrupted. Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet. In both cases, a call waiting tone disrupts the data flow.

how that button is programmed.

Release

Shift

When pressed, the phone will enter into the shift mode, allowing the user to use programmable keys as auto dial keys.

Press SHIFT, then the feature key.

Speaker

(speaker/microphone) and the handset.

• This can also be used to exit the Edit feature.

PHONE SETTINGS

Handset and Speaker Volume

ADDITIONAL FEATURES

During a call:

1 Press 70.

2 Dial your call.

Do Not Disturb (DND)

Block all incoming calls and pages (except in the case of a

Camp-on callback) and send them to a another destination such as voice mail or an attendant (see Forwarding Calls in this guide).

1 Listen for dial tone.

2 Press

DO NOT DISTURB,

OR 41.

Cancel

1 Listen for dial tone.

2 Press DO NOT DISTURB,

OR 42.

Centrex Access

If your Wave system uses Centrex service, follow these steps to access the associated Centrex features. Contact your phone administrator for more information.

1 Listen for dial tone.

Use the VOLUME arrow buttons to adjust volume while the other party is speaking.

• The most recent setting will be saved.

• The handset volume is saved if lower or equal to the default.

However, if the volume is changed to a louder setting, it will not be saved, and will return to the default setting.

• Any change in the speaker volume is saved.

Volume Reset Override (on/off)

If you have changed the volume setting on your phone, use this key to prevent the phone from automatically resetting to the default level.

Press

VOL RST OVRRD to toggle on and off.

Display Contrast

1 Press MENU, then DISP, then press NEXT twice.

2 Use the Light and Dark softkeys to adjust the display contrast level.

3 Press

Done or SPEAKER to save the setting.

Ring Volume

Use the procedure below to adjust the ring volume on your phone.

2 Press 80.

3 Enter Centrex feature code.

Edit (Program)

Program your Auto Dial and Forward keys to dial specific digits.

1 Press

MENU, then press NEXT.

2 Press

EDIT.

Use the VOLUME arrow buttons to adjust volume.

Ring Tone

Change the sound of the tone (not the volume) of your phone.

1 Press

MENU, then RING.

2 Use the

Up and Down softkeys buttons to select a different ring tone.

3 Press Done or SPEAKER to save the setting.

3 Follow the prompts.

Company confidential draft document For review only - do not distribute 7/11/07

DIGITAL PHONE

STAR CODE REFERENCE

Call Park

Directed . . . . . . . . . . . . . . . FLASH + 66 + ext

Retrieval . . . . . . . . . . . . . . . . . . . . . 65 + ext

Self. . . . . . . . . . . . . . . . . . . . . . . FLASH + 64

Retrieval . . . . . . . . . . . . . . . . . . . . .

65 + ext

System . . . . . . . . . . . . . . . . . . . . FLASH + 62

Retrieval . . . . . . . . . . . . . . . . . 63 + slot no

Call Pickup

Extension . . . . . . . . . . . . . . . . . . . . . . 75 + ext

Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Call Return . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Call Waiting Answer . . . . . . . . . . . . . . . . FLASH

Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Caller ID Blocking. . . . . . . . . . . . . . . . . . . . 67

Camp-on (Callback) . . . . . . . . . . FLASH + 76

Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Centrex . . . . . . . . . . . . . . FLASH + 80 + code

Conference . . . . . . . . . . . FLASH + phone no +

FLASH + 71

Reconnect . . . . . . . . . . . . . . . . . FLASH + 72

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . 41

Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Forward . . . . . . . . 43 + destination no. or ext

Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Hold . . . . . . . . . . . . . . . . . . . . . . FLASH + 64

Night Answer . . . . . . . . . . . . . . . . . . . . . . . .

85

Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86

Page

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Zone. . . . . . . . . . . . . . . . . . . . . . . . 12 + zone

System Speed Dial . . . . . . 89 + speed dial no

Transfer . . . . . . . . . . . FLASH + destination ext

Voicecall . . . . . . . . . . . . . . . . . . . . . . . 82 + ext

WAVE ISM 1.0 Build 6 - 10.0.20070628.0.0 (0703)

QUICK

REFERENCE

GUIDE

Vertical Edge 100

Digital Phone

(12 and 24 button models)

PART NUMBER XXX-XXXX-XXXXXX

INTRODUCTION

This guide describes how to use Vertical Edge digital phones with the

Vertical Wave phone system. See your phone system administrator for information on which features are available on your specific Vertical

Edge phone model.

THE FLASH BUTTON

The FLASH button is utilized in many of the features of this phone

(such as when making calls, transferring calls, or placing calls on hold). It is often used in conjunction with “star codes” (see Star Code

Reference listing on the back of this guide).

The location of the FLASH button may vary from model to model.

Contact your system administrator to for details about whether or not

(and where) a FLASH button exists on your phone.

MAKING CALLS

Caller ID Blocking

Keep your caller ID information private when making a phone call.

This feature applies only during the time of the current call. You must re-apply this setting each time you want to make a call.

1 Press 67

.

2 Dial the destination phone number.

Call Return

Call back the last extension that called you.

Press OR 69.

Camp-On (Callback)

Automatically call back an extension that is busy, does not answer, or forwards you to voice mail.

After receiving a busy signal or no answer:

1 Press CAMP-ON,

OR

FLASH, then 76.

2 Hang up.

When the target extension becomes available your phone will ring:

3 Answer the ring to retry your call.

Cancel

Press 77.

Redial

Places a call to the last number dialed from the phone.

Press OR .

System Speed Dial

Dial frequently used phone numbers using a predefined code.

1 Press

SYSTEM DIAL,

OR 89.

2 Enter the code used to represent the phone number.

System Speed Dial (Preview)

Review the list of existing Speed Dial numbers.

1 Press

SYSTEM DIAL.

2 Use the volume arrow keys to scroll through list of

Speed Dial numbers.

3 Press SYSTEM DIAL again to dial the selected speed dial number.

Company confidential draft document

For review only - do not distribute

7/11/07

MAKING CALLS (continued)

TAP (Erase Last Digit Dialed)

When dialing a number, use TAP to erase dialed digits as needed.

Press TAP to delete the last digit dialed.

- OR -

Voicecall (intercom)

Make a voice announcement to a specified extension.

1 Press

VOICECALL,

OR 82.

2 Dial the target extension.

Respond

PLACING CALLS ON HOLD

Call Park (Directed)

Place a call in a parked state on any extension for retrieval from any

Vertical Wave phone.

With a party on the line:

1 Press DIRECTED PARK,

OR FLASH, then 66.

2 Dial the extension.

3 Listen for two beeps.

4 Hang up.

Retrieval

1 Press

DIRECTED PARK,

OR 65.

2 Dial the extension.

Call Park (Self)

Place a call in a parked state on your extension for retrieval from any

Vertical Wave phone.

With a party on the line:

1 Press SELF PARK,

OR

FLASH, then 64.

2 Listen for two beeps.

3 Hang up.

Retrieval

1 Press

SELF PARK,

OR 65.

2 Dial your extension.

Call Park (System)

Place a call in one of ten parking slots on the Vertical Wave system for retrieval from another phone.

With a party on the line:

1 Press

SYSTEM PARK,

OR

FLASH, then 62.

2 Note the displayed slot number.

Retrieval

1 Press

SELF PARK,

OR 63.

2 Dial the slot number.

REMEMBER, WHEN PLACING A CALL ON HOLD...

• Be sure to let the caller know he/she is being placed on hold and why.

• Try not to keep a caller on hold too long without letting them know the current status of their call.

PLACING CALLS ON HOLD (continued)

Hold

Put the current call on hold while you use other phone features.

Reconnect corresponding with the held call.

• Press TAP to retrieve the most recently held call, then press

HOLD if more than one call has been placed on hold. Press

HOLD repeatedly (while not connected to a call) to scroll through the held calls. Press TAP to retrieve a specific call.

TRANSFERRING CALLS

Transfer (Blind)

Place a call on hold while you dial the destination extension, then transfer the call without announcing the call to the recipient.

With a party on the line:

1 Press

TRNS/CONF,

OR

FLASH.

2 Dial the destination extension.

3 Hang up to complete the transfer.

Transfer (Consultation)

Place a call on hold while you dial the destination extension, then announce the call to the recipient before transferring.

With a party on the line:

1 Press TRNS/CONF,

OR

FLASH.

2 Dial the destination extension.

3 Wait for the destination extension to answer.

4 Announce the call.

5 Hang up to complete the transfer.

If voice mail answers:

Hang up to transfer the call to Voice Mail.

- OR -

Transfer to Voice Mail

Transfer a party directly into a voice mailbox (without ringing the destination extension).

With a party on the line:

1 Press

TRANSFER VM.

2 Dial the destination extension.

3 Hang up to complete the transfer.

PAGING

Page (System)

Send a page over all digital phones and the overhead public address system.

1 Press SYSTEM PAGE, OR 11.

2 Begin speaking.

3 Hang up to end the page.

Page (Zone)

Send a page over all digital phones and the overhead public address system in a specific group of digital phones.

1 Press PAGE (ZONE), OR 12.

2 Enter zone number (always 2 digits).

3 Begin speaking.

4 Hang up to end the page.

FORWARDING CALLS

Forward (External)

Forward calls to an external phone number when you are away from your office.

1 Press 43.

2 Enter the external line access code.

3 If prompted, enter the appropriate voice mail password.

4 Dial the external destination phone number, then press .

Forward (Internal)

Forward calls to another extension when you are away from your phone.

1 Press 43.

2 Dial the destination extension.

Forward (Cancel - Internal/External)

Cancel any of the Forward settings.

Press 44.

Forward (Follow Me)

From any phone in the system, specify an extension to which you want your calls forwarded.

1 Press 78.

2 Enter the destination extension.

3 If prompted, enter the appropriate voice mail password, then .

Forward (Cancel - Follow Me)

Press 79 .

CONFERENCE CALLS

Conference

Set up a conference call with up to 4 participants including yourself.

With a party on the line:

1 Press FLASH.

2 Dial the phone number of conference member.

3 Press

FLASH, then 71.

4 Repeat for each additional conference member.

If you dial a member that is not available: the conference.

REMEMBER, WHILE ADDING MEMBERS...

• Conference members can talk with each other as you add more people to your conference call.