Philips AVENT SCD860 User manual

SCD860
1
SCD860
5
ENGLISH
Table of contents
Introduction Product overview First-time setup Mounting the baby monitor on the wall Quick start guide Viewing, hearing and monitoring your baby Viewing your baby Hearing your baby How to get notified that your baby cries Background monitoring Notification options
Guest viewers and accounts Inviting guests and a second admin Giving and removing access Account management General app use Video and audio quality optimisation WiFi connection to the Internet Using the baby monitor away from home Using the app on several devices Resetting the baby monitor Firmware upgrades WiFi status light signals Security and privacy Network security Strong passwords Safe use of the baby monitor app Device compatibility Ordering accessories Guarantee and support Frequently asked questions 6
6
7
10
11
15
15
16
17
18
19
20
20
22
23
25
25
26
26
28
28
29
30
31
31
32
32
33
33
33
33
6
Introduction
Congratulations on your purchase and welcome
to Philips Avent! To benefit fully from the support
that Philips Avent offers, register your product at
www.philips.com/welcome.
The uGrow Smart Baby Monitor uses new
SafeConnect Technology to work across networks.
It automatically adjusts to the network conditions
to maintain a high-quality constant connection
to your baby. It continuously seeks to reconnect
if connection drops. Bandwidth usage has been
optimised so that it does not drain the battery
of your mobile device unnecessarily. It even works
when you use your phone for other things.
The uGrow Smart Baby Monitor requires Internet
connection and WiFi. It is compatible with iOS7 and
above. It has all the support features you expect
of a baby monitor, including lullabies, multi-colour
nightlight, and humidity and temperature monitoring.
Product overview (Fig. 1)
1 WiFi status light
2 Infrared lights
3 Baby monitor lens
4Microphone
5 Viewing indicator
6Nightlight
7Foot
8 Nightlight button
9 Lullaby play/pause button
10 Light sensor
11 Temperature and humidity sensor unit
12 Appliance plug socket
13 Reset button
14 On/off button
7
ENGLISH
15 Wall mounting bracket
16Adapter
17 Appliance plug
First-time setup
Before you start the set-up procedure, make sure:
-- You have wireless Internet access (2.4 GHz WiFi).
-- You are close enough to the WiFi router to have
a good WiFi signal.
-- You have the password of your WiFi network
at hand. Always connect the baby monitor to a
secure network (see ‘Security and privacy’).
-- Make sure that your smart device runs on iOS7
or above (for device compatibility, see chapter
‘Device compatibility’.
1Download the Philips Avent uGrow Smart
Baby Monitor app from the App Store.
Use keywords ‘uGrow smart baby monitor’
or ‘Philips Avent smart baby monitor’ to find
the app.
2Launch the app.
3Follow the on-screen instructions to create a
uGrow account.
1 Make sure that you use a working email address
on which you can always be reached.
2 Use a strong password (see ‘Security and privacy’).
3 When you receive the verification email, follow
the instructions in this email to continue setting
up your uGrow Smart Baby Monitor.
8
4 Create your user profile.
A user profile is needed to identify yourself to
invited guest users.
5 Create your baby’s profile.
A baby name is needed to identify your baby
monitor in the app, especially when multiple baby
monitors are connected to your account.
4Follow the on-screen instructions to connect
the baby monitor to the mains.
1 Insert the appliance plug into the appliance plug
socket in the temperature and humidity sensor
unit and insert the adapter into a wall socket.
2 The Wifi status light starts to flash orange when
the baby monitor is switched on. Wait until the
WiFi status stops flashing. When the WiFi status
light is solid orange, the baby monitor is ready
to read the WiFi QR code.
5Link the baby monitor to your smart device.
1 Select the WiFi network you want to use.
Please note that the baby monitor only works
on a 2.4 GHz WiFi network.
2 Enter the WiFi password.
9
ENGLISH
3 As instructed by the app, hold the WiFi QR code
on the screen of your smartphone or tablet at
a distance of around 20 cm in front of the baby
monitor lens. Slowly move the smartphone or
tablet closer or further away from the lens
to ensure the WiFi QR is read properly.
When the baby monitor has read the WiFi
QR code, it plays a short tune and the WiFi
status light starts to flash green.
4 Follow the on-screen instructions to complete
the setup procedure.
5 The WiFi status light turns solid green when the
baby monitor is linked to the WiFi network.
Note: If you are unable to complete the setup
procedure and your baby monitor is not linked to your
smart device after you have completed the steps above,
check ‘Frequently asked questions’ in this user manual
for a possible solution.
Tip: For more information on the WiFi status light,
see chapter ‘WiFi status light signals’.
6 Next you get an introductory tour through
the app.
7 You can then choose between two options:
‘Help me mount the baby monitor’ and ‘Let me
see my baby’.
8 If you choose the first option, you can follow
the on-screen instructions to mount the baby
monitor on the wall (see chapter ‘Mounting the
baby monitor on the wall’). At the end of the
on-screen instructions you can choose
‘Let me see my baby’.
ENGLISH 10
Mounting the baby monitor on the wall
The baby monitor comes with a wall mounting
bracket. Before you mount the baby monitor on the
wall, make sure there is a good WiFi signal at the
point where you want to mount the baby monitor.
Follow the instructions below to fasten the wall
mounting bracket to the wall and to attach the baby
monitor onto the wall mounting bracket.
1 Use a pencil to put a cross on the wall at
the place where you want to mount the
baby monitor.
2 Hold the wall mounting bracket to the wall.
Make sure that one of the holes is right over
the cross that you put on the wall at step 1.
Note: Make sure that the ring of the wall mounting
bracket slants downward when you hold it to the wall.
If the ring of the wall mounting bracket slants upward,
turn the wall mounting bracket the other way around
so that it is in the correct position.
3 Use a pencil to mark the other screw hole on
the wall.
4 Drill 2 holes in the wall at the marks.
11
ENGLISH
5 Use 2 screws to fasten the wall mounting
bracket to the wall. Tighten the screws with
a screwdriver.
6 Pass the humidity and temperature sensor unit
through the hole in the wall mounting bracket.
Then align the slots in the foot of the baby
monitor with the projections on the ring.
Fit the groove in the foot of the baby monitor
onto the raised edge on the inside of the ring.
7 Turn the foot of the baby monitor clockwise to
position the baby monitor.
8 Insert the appliance plug into the appliance plug
socket in the temperature and humidity sensor
unit and insert the adapter into a wall socket.
Now your baby monitor is ready for use.
Quick start guide
Main screen features
Top of screen:
1 All notifications on/off
2 Sound level indication bar
3 Switch audio on/off
Bottom of screen:
4 Snap shot
5Talk-back
6Nightlight
7 Lullabies
ENGLISH 12
Quick action buttons
,, Snap shot: tap this button to take a photo of
your baby.
-- When you take a photo of your baby, the photo
will be stored in the photo album on your smart
device.
,, Talk-back: tap this button to talk to your baby
directly. Options available:
-- Talk back on or off
-- Adjust talk-back volume
,, Nightlight: tap this button to switch the
nightlight on or off. Tap the settings icon in the
bottom right-hand corner to adjust the colour
of the nightlight or to set the nightlight timer.
Options available:
-- Nightlight on/off
-- Set the nightlight timer or switch the nightlight
on continuously
-- Set the colour of the nightlight
,, Lullabies: tap this button to switch lullaby playing
on or off. Tap the settings icon in the bottom
right-hand corner to select the lullabies,
to set a timer and to adjust the volume.
Options available:
13
ENGLISH
-- Select a lullaby from a list of lullabies
-- Program a play list from the lullabies available
-- Set the lullaby timer or choose play continuously
-- Adjust the playback volume.
Background monitoring icons
-- Bell icon: tap to switch notifications on or off.
-- Mobile phone icon: tap to switch audio on or off.
Note: For more information about background
monitoring, see chapter ‘Viewing, hearing and
monitoring your baby’.
Sound level indication bar
-- The lights indicate the sound level in your baby’s
room.
Note: For more information, see chapter ‘Viewing,
hearing and monitoring your baby’.
ENGLISH 14
Left tray
-- List of baby monitors linked to the app: tap the
settings icon to set your baby monitor preferences
and to invite guest users to view your baby
-- My account: tap this option to view and adjust
your account information, your profile and your
baby’s profile, and to add or remove a baby monitor
-- About: tap this option for more information about
the app, versions, etc.
-- Support: tap this option to open the support menu
Note: For more information about the left tray, see
chapter ‘General app use’.
Right tray
The right tray gives information on the users connected.
Note:The options in the right tray are only available to
you if you are an admin (for more information about
the right tray, see chapter ‘General app use’).
-- It shows who is currently watching
-- It shows who has access or has no access
The privacy mode button prevents all users from
being able to watch your baby
Dashboard
The app’s dashboard is in the bottom tray.
1Put your finger on the horizontal line on the
screen just above the icons at the bottom of
the screen. Pull this line towards the top of the
screen. The icons at the bottom of the screen
also move up.
15
ENGLISH
2When you have pulled the line up, the
dashboard in the bottom tray is fully visible.
On the dashboard you have a number of notification
options:
1Sound
2Temperature
3Humidity
Note: For more information about the notification
options on the dashboard, see section ‘Notification
options’ in chapter ‘Viewing, hearing and monitoring
your baby’ in this user manual.
Viewing, hearing and monitoring your baby
You can watch, hear and monitor your baby on your
smartphone or tablet. You can also comfort your
child by talking to it.
Viewing your baby
Zooming and panning
Note:This feature is only available in portrait viewing
mode.
1When in full screen mode, double tap or pinch
outwards to zoom in.
2Double tap or pinch inwards to zoom out.
ENGLISH 16
3Drag to pan through a zoomed-in image.
Portrait or landscape viewing
-- Rotate your smartphone or tablet to view your
baby in landscape mode.
Night vision mode
When the light level in the room is low, the baby
monitor switches to night vision mode.
-- In this mode, you see black and white images
of your baby on your smart device.
Hearing your baby
You hear your baby when it starts to cry.
-- How loud you hear the baby, depends on the set
volume level of your smart device.
-- The level of sound produced by the baby is
also visible on the sound level indication bar.
The number of lights that light up indicates the
loudness of the sound in your baby’s room.
The indication bar works from left to right.
The further to the right the lights light up,
the louder the sound is.
17
ENGLISH
Note:The audio on/off button must be set to ‘on’ for
you to hear your baby at all.
Tip: Connect your smart device to mains power when
you want to use it for overnight monitoring to prevent
the battery from running out.
How to get notified that your baby cries
1Push notification: you receive a push
notification when your baby starts to cry.
Note: If you want to receive a notification while you
are performing other activities on your smart device
(e.g. texting, phoning, browsing the Internet), make sure
that you set the all notifications toggle switch to ‘on ‘.
Tip: Switch on vibration in the ‘Settings’ of your
smartphone if you want your smartphone to vibrate
to alert you when your baby cries, for instance when
you carry the smartphone in your pocket or because
you are in a loud environment.
How to specify when you receive a
notification
You can also specify in the dashboard when you
want to receive a notification.
1Receive a notification when the your baby’s
sound passes the set level.
2Receive a notification when the baby has been
crying for a preset time.
ENGLISH 18
Note: If you choose ‘no notification’, you don’t receive
any notification that your baby is crying (see section
‘Notification options’ in this chapter.
Switching notifications on or off on your
smart device
Notifications are a setting on your smart device
(outside the app). You can select if and how you
want to receive notifications from the app.
1Go to the notification centre on your device.
2Select notification and click to set it on or off.
Background monitoring
Background monitoring is a feature in the app that
ensures that you can hear your baby and/or receive
notifications about your baby while you are doing
other things on your smart device. Background
monitoring is on by default, but you can switch it off.
Switching background monitoring off or on
-- Tap the bell icon to switch all notifications on or
off. When the all notifications toggle switch is set
to ‘on’, you receive a message on your screen
when the baby starts crying. You can set your
notification preference in the dashboard and/or
monitor settings screen.
Note: Set the all notifications toggle switch to ‘on’ to
receive all notifications about your baby if the app is
running in the background, for example when you do
something else on your smart device or the device
is on standby with its screen off.The all notifications
toggle switch has to be set to ‘on’ if you want to adjust
personalised notifications on temperature, sound and
humidity in the dashboard.
19
ENGLISH
-- Tap the mobile phone icon to switch audio on
or off.
Note: If you mute the sound, you will not be able to
hear your baby when you switch to another function on
your smart device (phoning, texting, etc.).
Note:When you make a mobile call or use a VoIP app
(e.g. Skype,Viber or FaceTime) to call someone, you will
not hear your baby. As soon as the baby starts to cry,
however, you will receive a notification.
Switching from background monitoring to
app main screen
The app remains active in the background, also
when the device is on standby. While background
monitoring is active, there is a red bar at the top of
the screen of your smart device.
1To switch from background monitoring to the
app main screen, tap the red bar at the top of
the screen to bring the app to the foreground.
Notification options
The app’s notification options are in the dashboard.
The dashboard is located in the tray at the bottom
of the screen. Pull up the dashboard to see the option
menu. The menu contains the following options.
Sound
-- Set the slider to a sound level above which you
wish to be notified
Note: If the slider is set to ‘quiet’, you will hear your
baby continuously when you leave the app.
-- Set the duration of the sound after which you
wish to be notified
ENGLISH 20
Temperature
-- Set the temperature range above or below which
you want to receive a temperature notification
-- Switch temperature notification on or off
-- Display current temperature or history
Humidity
-- Set the humidity range above or below which you
want to receive a humidity notification
-- Switch humidity notification on or off
-- Display current humidity or history
Guest viewers and accounts
Inviting guests and a second admin
You can invite up to nine relatives or friends as
guests and allow them to watch your baby on their
smartphone or tablet. You can invite one of these
guests to act as second admin. A second admin has
the same rights as the first admin. Guests only have
viewing rights and these rights are controlled by
the admin(s). Just like a guest, an admin has viewing
rights. On top of that, the admin has the right to
invite guests, to give them access, to remove their
access and to disconnect them. The admin can
also deactivate his or her account and thereby
disassociate the guests from the baby monitor.
1In the left tray, tap on the settings icon next
to the baby monitor.
21
ENGLISH
2Scroll down and tap ‘Add new user’.
3Add a guest’s email address and his or her role
(admin or guest).
4The app sends an email to the person invited
and you see a notification pop up that an email
has been sent.
5The guest receives an email with an invitation
code that is only valid for a limited period.
The email also contains a link to the App Store.
The guest can click this link to install the app.
6After installing the app, the guest creates an
account by following the instructions in the app.
7The guest selects the ‘Connect to a shared
baby monitor’ option during the setup process.
This opens the page on which the invitation is
validated.
8The guest enters the invitation code, his email
address and confirms. The code and the email
address are checked.
ENGLISH 22
9The admin receives an email that confirms
that the guest has been connected to the baby
monitor and that the admin can now grant the
guest access.
10When the admin has granted the guest access,
the guest can view the baby.
-- When one or more people watch the baby, the
red viewing indicator lights up red.
Note: Although up to ten people (eight or nine guests
and one or two admins) have viewing rights to the
same baby monitor, only three people can watch the
baby at the same time. If guests try to access the baby
monitor while three viewers are already watching,
they will receive the message ‘Too many connections’.
Admins can always override the access of the guests
if they want to watch the baby.
Giving and removing access
Users with admin rights can determine who can
watch the baby.
1To remove access for a guest viewer, go to the
right tray, tap the guest whose access you want
to remove and tap the eye icon next to the
guest’s name.
Tip: If there are already three people watching your
baby and you want to give someone, e.g. the babysitter,
access to the baby monitor, you can remove access
for one of the current viewers and give someone else
access instead.
2To give a guest viewer access, go to the right
tray, tap the guest you want to give access and
tap the eye icon next to the guest’s icon.
23
ENGLISH
3If you want to remove access for all viewers
simultaneously, tap the privacy mode button.
This will deny everyone except yourself access
to the baby monitor until you tap the privacy
mode button again.
Tip:You can use the privacy mode button to have a
moment of privacy with your baby, e.g. to breastfeed or
bathe the baby or to change its nappy.The guests who
try to access the baby monitor receive an on-screen
notification.
Account management
Disconnecting a guest
To disconnect guest users from the app permanently,
you have to remove them from the list of guests.
A guest may also disconnect himself permanently
from the app.
Deactivating your user account
If there is only one admin and this admin
deactivates his or her account, all the accounts of
guest users are disassociated from the baby monitor,
although the accounts continue to exist. If there are
two admins, both admins have to deactivate their
accounts to disassociate all accounts. If only one of
the two admins deactivates his or her account, the
guests remain connected to the baby monitor.
If you want to transfer the baby monitor to
someone else, if you lose the baby monitor or if the
baby monitor is stolen, we advise you to deactivate
the admin account or accounts. This is essential to
protect you and your baby’s privacy.
ENGLISH 24
1To deactivate your account, go to the left tray
and tap on ‘My account’.
2Tap on ‘Deactivate account’.
3A pop-up window appears that asks you
to confirm that you wish to deactivate
your account.
4When you tap on ‘Deactivate’, a pop-up
window confirms that your account has been
deactivated.
Adding or removing baby monitors
You can add up to ten baby monitors in the app.
This allows you to monitor more children or the
same child in more rooms. You may, for instance,
want to install a monitor over the baby’s cot in the
baby room and over its playpen in the living room.
You have to connect the baby monitors to the app
one by one.
25
ENGLISH
1Go to ‘My account’ in the left tray.
2You will see the list of baby monitors
connected. Tap on ‘Add baby monitor’.
3Follow the instructions in chapter ‘First-time
setup’ in this user manual to connect the baby
monitor to the app.
General app use
Video and audio quality optimisation
The quality of the video and audio on your smart
device may change over time, depending on
the available bandwidth of your connection to
Internet. Using a WiFi connection typically gives
the best results, while 4G and 3G may offer less
bandwidth and deliver reduced quality. The app will
automatically offer you the best possible experience,
by matching the video and audio quality to the
bandwidth available.
Matching takes place in steps:
1 Large bandwidth: good video and audio quality,
with text notifications.
2 Reduced bandwidth (such as when using 3G):
reduced video quality; good audio quality, with
text notifications.
3 Small bandwidth (such as when using 2G):
only an audio link will be available, with text
notifications
ENGLISH 26
4 Very small bandwidth: only text notifications are
available
WiFi connection to the Internet
You get the best results if you connect your
smart device to the Internet via WiFi. It will then
automatically use the WiFi network to link to your
baby monitor. When there is no WiFi connection
to the Internet, your smart device switches to its
3G or 4G mobile data connection. Use of this data
connection may involve extra charges from your
provider, depending on your subscription. A video
connection typically requires 0.1 to 0.25 MB of data
per second. An audio connection requires 0.01 MB
of data per second.
If you want to prevent your smart device from
connecting to the 3G or 4G network, you have
to switch off the mobile data connection of your
device. This will affect all other apps that may use the
3G or 4G mobile data connection. Please note that,
if you switch off the mobile data connection, you will
not be alerted that your baby is crying when you
lose the WiFi connection to the Internet.
Using the baby monitor away from home
You can use the monitor at any place where a
2.4 GHz WiFi network is available, whether it as a
friend’s or relative’s home or at a hotel or holiday
residence. If you have the WiFi network name and
the WiFi password, you can set up and use your
baby monitor away from home. Follow the setup
27
ENGLISH
instructions below to do so. Once you have set up
connection with a WiFi network, the settings are
stored in the memory of your device and you need
not repeat the setup procedure as long as you use
your app and baby monitor at the same place.
Note: If the WiFi network connection requires an extra
confirmation, e.g. to agree to the terms of use, the baby
monitor will not be able to connect to the WiFi network.
This may happen on hotel WiFi networks and other
public WiFi networks.
1There are two options to connect the baby
monitor to the WiFi network.
-- The first option: When you switch on the baby
monitor, you get the message ‘Baby monitor
not found’. Wait until the app offers the option
‘Reconnect the baby monitor’.
-- The second option: Switch on the baby monitor.
Open the left tray, select the baby monitor and
choose ‘Reconnect the baby monitor’.
2When the app has generated a WiFi QR code,
hold the screen of your smartphone or tablet at
a distance of around 20 cm in front of the baby
monitor lens. Slowly move the smartphone or
tablet closer or further away from the lens to
ensure the WiFi QR is read properly.
3Follow the rest of the on-screen instructions
to complete setup. The setup procedure is
completed and the baby monitor is connected
to the WiFi network and ready for use, when
the WiFi status light on the front of the baby
monitor turns solid green.
Note:When you return home, you have to follow the
procedure above to reconnect the baby monitor to your
home WiFi network.
ENGLISH 28
Using the app on several devices
You can use the uGrow Smart Baby Monitor app
on more than one device (e.g. on your iPhone and
your iPad).
Note:When you log in with the same account on
a device while the app is active on another device,
the device on which the app was active first will
automatically log you out.You cannot use the app
under the same account on two different devices
simultaneously.
Resetting the baby monitor
When you reset the baby monitor, you disassociate
all accounts from the baby monitor.
Note: Always reset the baby monitor by pressing the
reset button before you transfer the baby monitor to
someone else.This is necessary to protect your privacy.
Also reset the baby monitor when you buy or receive it
second-hand.
How to reset to factory default settings
Note: Make sure the baby monitor is switched on
before you reset it.
1Press the reset button on the back of the baby
monitor with a pointed object, e.g. a paperclip
or a toothpick.
2When you release the button, the baby monitor
plays a short tune to confirm the reset.
29
ENGLISH
What to do after a reset to factory default
settings
After the baby monitor has been reset, the WiFi
status light flashes orange when you switch on the
baby monitor to indicate that it is rebooting after a
reset. When the WiFi status light stops flashing, you
can connect the baby monitor to your WiFi network
again. Follow the instructions in chapter ‘First-time
setup’ in this user manual.
Firmware upgrades
Upgrading is essential to safeguard your privacy and
the proper functioning of the baby monitor and
the app.
-- Essential upgrades are mandatory. Mandatory
app upgrades are installed on your smart device
automatically and do not require confirmation.
You will only receive a notification that a forced
mandatory upgrade is taking place.
-- From time to time, you receive notifications that
upgrades are available for your baby monitor’s
firmware or for the app software. The upgrades
are installed when you confirm them.
-- To look for firmware upgrades for your baby
monitor, open the left tray and tap the settings
icon next to the baby monitor. Scroll down to
‘Firmware’ and tap on it to check for firmware
upgrades. If an upgrade is available, tap on it to
install.
Note:When an upgrade is being installed, you are
temporarily unable to view and hear your baby.
ENGLISH 30
WiFi status light signals
,, Off
1 Off: The baby monitor is off
,, Orange
1 Flashes orange fast: the baby monitor is
starting up.
2 Flashes orange slowly: the baby monitor is
upgrading its firmware.
3 Solid orange: the camera of the baby monitor is
ready to read the QR code generated by your
smartphone or tablet.
,, Green
1 Flashes green: the QR code has been read
successfully.
31
ENGLISH
2 Solid green: the baby monitor is connected to
the WiFi network.
,, Red
1 Flashes red: you entered the wrong WiFi password.
2 Solid red: the baby monitor fails to connect to
the WiFi network.
Security and privacy
Network security
WiFi hotspots in public places, such as airports and
hotels, are convenient, but they are often not secure.
We advise you to use the baby monitor only on a
WiFi network protected with WPA2 encryption.
We advise you not to use the baby monitor on a
network that uses WEP encryption.
Note:WiFi networks that do not require a password are
not secure.
ENGLISH 32
Strong passwords
Passwords are essential to protect your WiFi
network and your account against unauthorised
access. The stronger your password, the better
protected your WiFi network and your account is.
The rules for a strong password are:
1 A strong password has at least 8 characters.
2 A strong password does not contain your name,
your baby’s name, another real name or a brand
name.
3 A strong password does not contain a complete
word.
4 A strong password is very different from
passwords that you have used before.
5 A strong password contains characters from at
least two of the following categories:
-- Letters: A, B, C or a, b, c
-- Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
-- Symbols: _ . @ $
Safe use of the baby monitor app
Only use the app on a secure network
Don’t use the app on an unsecured WiFi network.
We advise you to use the baby monitor only on a
WiFi network protected with WPA2 encryption.
You can also use your phone’s data network
(often referred to as 3G or 4G).
Always use the latest software and firmware
Always upgrade the app software and the baby
monitor firmware when you receive a notification
that an upgrade is available. Upgrades are made
available when there are software improvements
or to prevent a security issue. If you fail to upgrade,
your connection to the baby monitor via the app
may no longer be safe and private.
33
ENGLISH
Device compatibility
,, iPhone compatibility
-- iPhone 4S and newer
,, iPad compatibility
-- iPad 2 and newer
,, iPod Touch compatibility
-- iPod Touch 5th gen and newer
Note: For the latest information on device compatibility,
please visit www.philips.com/ugrow.
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service or go to
your Philips dealer. You can also contact the Philips
Consumer Care Centre in your country (see the
worldwide guarantee leaflet for contact details).
Guarantee and support
If you need information or support, please visit the
Philips website at www.philips.com/support
or read the separate worldwide guarantee leaflet.
Frequently asked questions
For more frequently asked questions about this baby
monitor, see the support page of this product on
www.philips.com/support.
Troubleshooting
Why can’t I find
the app in the App
Store?
You can download the app from the Apple
App Store, by searching for uGrow Smart Baby
Monitor. If you do not see the app in the App
Store, your phone may not have the required
iOS version. This app is only compatible with
iOS7 and higher.
I cannot setup the
baby monitor. Each
time I end up in
the connection
error screen. What
is the matter?
If the WiFi status light flashes red, the WiFi
password entered is wrong. Restart the set up
process. Re-enter the WiFi password and make
sure that the password is correct .
If the WiFi status light is solid red, the baby
monitor fails to connect to the WiFi network.
Check if your phone or tablet is using the same
WiFi network you want to connect the baby
monitor to. If this doesn’t solve the problem,
check you have Internet access to 2.4GHz WiFi.
If the WiFi status light is solid orange, the baby
monitor did not read the QR code successfully.
Go back using the arrow in the top left-hand
corner of the screen and follow the QR code
instructions.
If the WiFi status light flashes orange, the camera
is still booting. Wait until the light is solid orange.
Then go back using the arrow in the top lefthand corner of the screen and follow the
QR code instructions.
35
I cannot see my
baby. What is
wrong?
Check if the WiFi signal is strong enough in the
room where the baby monitor is placed.
Check if the baby monitor is connected to a live
power socket and switched on.
The WiFi status light on the front of the baby
monitor must be solid green (see chapter
‘WiFi status light signals’).
If you use more than one baby monitor, check
that the correct one is selected. Go to the left
tray and tap the baby monitor to see if it is active.
Perhaps there are already three people watching
the baby. The app only allows three people to
watch simultaneously. If you have administrator
rights, you can remove access for one of the
guests to be able to watch yourself.
Why does the app
not notify me that
the baby is crying?
Check if the baby monitor is connected to the
WiFi network. The WiFi status light on the front
of the baby monitor must be solid green.
The baby monitor may be offline. To receive a
notification that the baby monitor goes offline,
go to the left tray and switch on this notification
under ‘Settings’.
The sound threshold for notification may have
been set too high. In that case, the app will only
notify you when the baby produces a lot of
sound. Open the dashboard to lower the sound
threshold to ensure that you will be notified
sooner when the baby starts crying.
Answer
You may have set the duration of the crying too
long. Choose a shorter time so that the app
notifies you sooner.
The volume of your phone may be off. Set the
volume of your phone to normal.
Perhaps talk-back is active. Tap the talk-back icon
to switch off talk-back. During talk-back you don’t
hear any sounds from the baby.
Check if you have not received an email to notify
that your account has been removed. If you have
viewing rights as a guest, the administrator may
also deny you access temporarily. Contact the
administrator and ask him or her do enable you
or to reinvite you as a guest.
I lose connection
frequently. What is
the matter?
Check if the WiFi signal in the room where the
baby monitor is placed is strong enough and
stable. If this is not the case, you need a WiFi
repeater to get a strong and stable signal.
If the WiFi status light on the front of the baby
monitor is solid green and you keep losing
connection, there may be a problem with the
Internet connection of your smart device.
Check the WiFi signal on your smart device or
the 3G or 4G speed by trying to watch a movie,
e.g. one on YouTube.
37
After I changed my
router, I cannot see
my baby anymore.
What is wrong?
First make sure that your smart device has a
good WiFi signal from the new router. There are
two options to connect the baby monitor to the
WiFi network. The first option is to switch on
the baby monitor. The app will give the message
‘Baby monitor not found’. Wait until the app gives
the message ‘Reconnect baby monitor’.
The second option is to open the left tray when
the app gives the message ‘Baby monitor not
found’. Select the baby monitor in the left tray
and select ‘Reconnect baby monitor’. When the
app has generated a WiFi QR code, hold the
screen of your smart device at a distance of
20cm in front of the baby monitor’s lens. Next,
follow the on-screen instructions to complete
setup. The setup procedure has been completed
successfully when the WiFi status light on the
front of the baby monitor turns solid green.
I have been invited
as a guest, but why
don’t I see anything
when I open the
app?
Check if you have not received an email to notify
that your account has been removed. If you have
viewing rights as a guest, the administrator may
also deny you access temporarily. Contact the
administrator and ask him or her do enable you
or to reinvite you as a guest.
Check if your smart device is connected to the
Internet.
The baby monitor may be offline. To receive a
notification that the baby monitor goes offline,
go to the left tray and switch on this notification
under ‘Settings’.
Answer
The sound threshold for notification may have
been set too high. In that case, the app will only
notify you when the baby produces a lot of
sound. Open the dashboard to lower the sound
threshold to ensure that you will be notified
sooner when the baby starts crying.
You may have set the duration of the crying too
long. Choose a shorter time so that the app
notifies you sooner.
The volume of your phone may be off. Set the
volume of your phone to normal.
Tips and tricks
Do I have to keep
the app on screen
to monitor my
baby?
No, the app can monitor in the background while
you do other things on your smartphone or
tablet. Tap the mobile phone icon. Now you hear
your baby and also hear when it starts to cry.
When the all notifications toggle switch is set to
on, you will also receive an on-screen notification
that the baby is crying, while the app runs in the
background.
Why do I get black
and white images
instead of colour
ones?
The baby monitor has switched to night vision
mode. The room where the baby monitor is
placed is dark.
If there is enough light in the room, the light
sensor on top of the baby monitor may be
covered or dirty. Make sure that this sensor is
fully exposed to the light in the room.
39
If my device is
locked or I am
using another app
or making a phone
call, can I still hear
my baby?
Yes, you can choose to continue monitoring
your baby in the background. Please note that if
you use your phone to make a call, you will only
hear a ringtone when the baby starts crying. You
will not hear your baby. Tap the mobile phone
symbol to switch on background audio. When
background audio is on, you hear your baby
while you are engaged in other activities. You can
also choose to receive a notification when your
baby is crying. Tap the bell symbol on the main
screen to switch all notifications on or off. When
all notifications is set to on, you will receive a
message on your screen when the baby is crying.
Use and learn
Do I need an
extra account if I
have more baby
monitors?
No, you do not need an extra account if you use
more baby monitors. You can add a baby monitor
to your uGrow Smart Baby Monitor app. Go to
‘My account’ in the left tray. Here you see a list
of the baby monitors connected to the app. Tap
on ‘Add baby monitor’. Follow the instructions
in chapter ‘First-time setup’ to connect the baby
monitor to the app.
Can I use more
baby monitors in
the same app?
You can connect up to ten baby monitors to
the app, but you can only view the video from
one baby monitor at the time. You will receive
notifications from the other baby monitors
connected. If you receive a notification and tap
on it, the app will take you directly to that baby
monitor. You can also select the baby monitor you
want to view in the left tray.
Why does it take
a long time for the
app to load?
The Internet connection of your smart device or
the WiFi connection of the baby monitor may be
slow. Please check the connection of your smart
device and of the baby monitor. The app needs a
stable network connection.
Is the baby monitor We do everything we can to prevent hacking
hacker-proof?
and issue frequent updates. Please make sure that
you always use the latest app software and the
latest baby monitor firmware. If you lose your
smart device, reset the baby monitor to remove
any connections to it. You can also log in on the
app from another smart device and delete your
account. If you are the only administrator, all
guest users will be disconnected from the baby
monitor too.
I have lost my
smartphone. How
can I prevent
strangers from
viewing my baby?
Log in on the app from another smart device
and delete your account. If you are the only
administrator, this will disconnect all guest users
of the app from the baby monitor tool. You
can also reset the baby monitor to disable all
connections to the device you lost. You find the
reset button on the back of the baby monitor.
Will I be notified
of upgrades of the
app or the baby
monitor software?
Yes, you will receive a notification on your
phone to upgrade via the App Store. This will
happen periodically. Upgrade notifications for the
firmware of the baby monitor will appear in the
app along with instructions on how to upgrade.
41
My phone or tablet
becomes warm
when I use the app.
Is this normal?
Your device needs the power to provide highquality video. This does not harm your device.
To prevent this, we advise you to update your
device to the latest iOS and uGrow app version.
Your device doesn’t warm up when you run the
app in the background.
43
43
44
47
48
52
53
54
54
56
58
59
59
61
62
63
63
64
65
67
67
68
69
71
71
71
72
72
73
73
73
43
45
47
49
51
53
55
57
59
61
63
65
67
69
2 Langsames Blinken, orange: Das Babyphone
aktualisiert die Firmware.
71
73
DEUTSCH 74
Frage
Antwort
75
Frage
DEUTSCH 76
Frage
Antwort
77
Frage
DEUTSCH 78
Frage
Antwort
79
Frage
Antwort
DEUTSCH 80
Frage
Antwort
81
Frage
Antwort
DEUTSCH 82
Frage
Antwort
83
Frage
Antwort
85
87
89
91
93
95
97
99
ESPAÑOL 116
Pregunta
ESPAÑOL 118
Pregunta
ESPAÑOL 122
Pregunta
ESPAÑOL 124
Pregunta
126
126
127
130
131
135
136
137
137
139
140
141
141
144
145
147
147
148
149
150
151
152
153
158
154
155
155
156
156
157
157
2Appuyez sur « Deactivate account »
(Désactiver compte).
,, Orange
2 Toccate “Deactivate account”
(Disattivare account).
ITALIANO 198
Domanda
199 ITALIANO
Domanda
ITALIANO 200
Domanda
201 ITALIANO
Domanda
ITALIANO 202
Domanda
ITALIANO 204
Domanda
205 ITALIANO
Domanda
ITALIANO 206
Domanda
,, Laranja
1 Intermitência rápida a laranja: o
intercomunicador para bebé está a iniciar.
2 Intermitência lenta a laranja: o intercomunicador
para bebé está a actualizar o firmware.
239 PORTUGUÊS
Pergunta
Resposta
PORTUGUÊS 240
Pergunta
241 PORTUGUÊS
Pergunta
PORTUGUÊS 242
Pergunta
243 PORTUGUÊS
Pergunta
Resposta
PORTUGUÊS 244
Pergunta
Resposta
245 PORTUGUÊS
Pergunta
Resposta
PORTUGUÊS 246
Pergunta
247 PORTUGUÊS
Pergunta
Resposta
PORTUGUÊS 248
Pergunta
Resposta
4213.328.0006.1