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Table of contents

Introduction

Product overview

First-time setup

Mounting the baby monitor on the wall

Quick start guide

Viewing, hearing and monitoring your baby

Viewing your baby

Hearing your baby

How to get notified that your baby cries

Background monitoring

Notification options

Guest viewers and accounts

Inviting guests and a second admin

Giving and removing access

Account management

General app use

Video and audio quality optimisation

WiFi connection to the Internet

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Using the baby monitor away from home 26

Using the app on several devices

Resetting the baby monitor

Firmware upgrades

WiFi status light signals

Security and privacy

Network security

Strong passwords

Safe use of the baby monitor app

Device compatibility

Ordering accessories

Guarantee and support

Frequently asked questions

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Introduction

Congratulations on your purchase and welcome to Philips Avent! To benefit fully from the support that Philips Avent offers, register your product at www.philips.com/welcome.

The uGrow Smart Baby Monitor uses new

SafeConnect Technology to work across networks.

It automatically adjusts to the network conditions to maintain a high-quality constant connection to your baby. It continuously seeks to reconnect if connection drops. Bandwidth usage has been optimised so that it does not drain the battery of your mobile device unnecessarily. It even works when you use your phone for other things.

The uGrow Smart Baby Monitor requires Internet connection and WiFi. It is compatible with iOS7 and above. It has all the support features you expect of a baby monitor, including lullabies, multi-colour nightlight, and humidity and temperature monitoring.

Product overview (Fig. 1)

1 WiFi status light

2 Infrared lights

3 Baby monitor lens

4 Microphone

5 Viewing indicator

6 Nightlight

7 Foot

8 Nightlight button

9 Lullaby play/pause button

10 Light sensor

11 Temperature and humidity sensor unit

12 Appliance plug socket

13 Reset button

14 On/off button

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15 Wall mounting bracket

16 Adapter

17 Appliance plug

First-time setup

Before you start the set-up procedure, make sure:

- You have wireless Internet access (2.4 GHz WiFi).

- You are close enough to the WiFi router to have a good WiFi signal.

- You have the password of your WiFi network at hand. Always connect the baby monitor to a secure network (see ‘Security and privacy’).

- Make sure that your smart device runs on iOS7 or above (for device compatibility, see chapter

‘Device compatibility’.

1 Download the Philips Avent uGrow Smart

Baby Monitor app from the App Store.

Use keywords ‘uGrow smart baby monitor’ or ‘Philips Avent smart baby monitor’ to find the app.

2 Launch the app.

3 Follow the on-screen instructions to create a uGrow account.

1 Make sure that you use a working email address on which you can always be reached.

2 Use a strong password (see ‘Security and privacy’).

3 When you receive the verification email, follow the instructions in this email to continue setting up your uGrow Smart Baby Monitor.

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4 Create your user profile.

A user profile is needed to identify yourself to invited guest users.

5 Create your baby’s profile.

A baby name is needed to identify your baby monitor in the app, especially when multiple baby monitors are connected to your account.

4 Follow the on-screen instructions to connect the baby monitor to the mains.

1 Insert the appliance plug into the appliance plug socket in the temperature and humidity sensor unit and insert the adapter into a wall socket.

2 The Wifi status light starts to flash orange when the baby monitor is switched on. Wait until the

WiFi status stops flashing. When the WiFi status light is solid orange, the baby monitor is ready to read the WiFi QR code.

5 Link the baby monitor to your smart device.

1 Select the WiFi network you want to use.

Please note that the baby monitor only works on a 2.4 GHz WiFi network.

2 Enter the WiFi password.

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3 As instructed by the app, hold the WiFi QR code on the screen of your smartphone or tablet at a distance of around 20 cm in front of the baby monitor lens. Slowly move the smartphone or tablet closer or further away from the lens to ensure the WiFi QR is read properly.

When the baby monitor has read the WiFi

QR code, it plays a short tune and the WiFi status light starts to flash green.

4 Follow the on-screen instructions to complete the setup procedure.

5 The WiFi status light turns solid green when the baby monitor is linked to the WiFi network.

Note: If you are unable to complete the setup procedure and your baby monitor is not linked to your smart device after you have completed the steps above, check ‘Frequently asked questions’ in this user manual for a possible solution.

Tip: For more information on the WiFi status light, see chapter ‘WiFi status light signals’.

6 Next you get an introductory tour through the app.

7 You can then choose between two options:

‘Help me mount the baby monitor’ and ‘Let me see my baby’.

8 If you choose the first option, you can follow the on-screen instructions to mount the baby monitor on the wall (see chapter ‘Mounting the baby monitor on the wall’). At the end of the on-screen instructions you can choose

‘Let me see my baby’.

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Mounting the baby monitor on the wall

The baby monitor comes with a wall mounting bracket. Before you mount the baby monitor on the wall, make sure there is a good WiFi signal at the point where you want to mount the baby monitor.

Follow the instructions below to fasten the wall mounting bracket to the wall and to attach the baby monitor onto the wall mounting bracket.

1 Use a pencil to put a cross on the wall at the place where you want to mount the baby monitor.

2 Hold the wall mounting bracket to the wall.

Make sure that one of the holes is right over the cross that you put on the wall at step 1.

Note: Make sure that the ring of the wall mounting bracket slants downward when you hold it to the wall.

If the ring of the wall mounting bracket slants upward, turn the wall mounting bracket the other way around so that it is in the correct position.

3 Use a pencil to mark the other screw hole on the wall.

4 Drill 2 holes in the wall at the marks.

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5 Use 2 screws to fasten the wall mounting bracket to the wall. Tighten the screws with a screwdriver.

6 Pass the humidity and temperature sensor unit through the hole in the wall mounting bracket.

Then align the slots in the foot of the baby monitor with the projections on the ring.

Fit the groove in the foot of the baby monitor onto the raised edge on the inside of the ring.

7 Turn the foot of the baby monitor clockwise to position the baby monitor.

8 Insert the appliance plug into the appliance plug socket in the temperature and humidity sensor unit and insert the adapter into a wall socket.

Now your baby monitor is ready for use.

Quick start guide

Main screen features

Top of screen:

1 All notifications on/off

2 Sound level indication bar

3 Switch audio on/off

Bottom of screen:

4 Snap shot

5 Talk-back

6 Nightlight

7 Lullabies

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Quick action buttons

, Snap shot: tap this button to take a photo of your baby.

- When you take a photo of your baby, the photo will be stored in the photo album on your smart device.

, Talk-back: tap this button to talk to your baby directly. Options available:

- Talk back on or off

- Adjust talk-back volume

, Nightlight: tap this button to switch the nightlight on or off. Tap the settings icon in the bottom right-hand corner to adjust the colour of the nightlight or to set the nightlight timer.

Options available:

- Nightlight on/off

- Set the nightlight timer or switch the nightlight on continuously

- Set the colour of the nightlight

, Lullabies: tap this button to switch lullaby playing on or off. Tap the settings icon in the bottom right-hand corner to select the lullabies, to set a timer and to adjust the volume.

Options available:

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- Select a lullaby from a list of lullabies

- Program a play list from the lullabies available

- Set the lullaby timer or choose play continuously

- Adjust the playback volume.

Background monitoring icons

- Bell icon: tap to switch notifications on or off.

- Mobile phone icon: tap to switch audio on or off.

Note: For more information about background monitoring, see chapter ‘Viewing, hearing and monitoring your baby’.

Sound level indication bar

- The lights indicate the sound level in your baby’s room.

Note: For more information, see chapter ‘Viewing, hearing and monitoring your baby’.

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Left tray

- List of baby monitors linked to the app: tap the settings icon to set your baby monitor preferences and to invite guest users to view your baby

- My account: tap this option to view and adjust your account information, your profile and your baby’s profile, and to add or remove a baby monitor

- About: tap this option for more information about the app, versions, etc.

- Support: tap this option to open the support menu

Note: For more information about the left tray, see chapter ‘General app use’.

Right tray

The right tray gives information on the users connected.

Note: The options in the right tray are only available to you if you are an admin (for more information about the right tray, see chapter ‘General app use’).

- It shows who is currently watching

- It shows who has access or has no access

The privacy mode button prevents all users from being able to watch your baby

Dashboard

The app’s dashboard is in the bottom tray.

1 Put your finger on the horizontal line on the screen just above the icons at the bottom of the screen. Pull this line towards the top of the screen. The icons at the bottom of the screen also move up.

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2 When you have pulled the line up, the dashboard in the bottom tray is fully visible.

On the dashboard you have a number of notification options:

1 Sound

2 Temperature

3 Humidity

Note: For more information about the notification options on the dashboard, see section ‘Notification options’ in chapter ‘Viewing, hearing and monitoring your baby’ in this user manual.

Viewing, hearing and monitoring your baby

You can watch, hear and monitor your baby on your smartphone or tablet. You can also comfort your child by talking to it.

Viewing your baby

Zooming and panning

Note: This feature is only available in portrait viewing mode.

1 When in full screen mode, double tap or pinch outwards to zoom in.

2 Double tap or pinch inwards to zoom out.

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3 Drag to pan through a zoomed-in image.

Portrait or landscape viewing

- Rotate your smartphone or tablet to view your baby in landscape mode.

Night vision mode

When the light level in the room is low, the baby monitor switches to night vision mode.

- In this mode, you see black and white images of your baby on your smart device.

Hearing your baby

You hear your baby when it starts to cry.

- How loud you hear the baby, depends on the set volume level of your smart device.

- The level of sound produced by the baby is also visible on the sound level indication bar.

The number of lights that light up indicates the loudness of the sound in your baby’s room.

The indication bar works from left to right.

The further to the right the lights light up, the louder the sound is.

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Note: The audio on/off button must be set to ‘on’ for you to hear your baby at all.

Tip: Connect your smart device to mains power when you want to use it for overnight monitoring to prevent the battery from running out.

How to get notified that your baby cries

1 Push notification: you receive a push notification when your baby starts to cry.

Note: If you want to receive a notification while you are performing other activities on your smart device

(e.g. texting, phoning, browsing the Internet), make sure that you set the all notifications toggle switch to ‘on ‘.

Tip: Switch on vibration in the ‘Settings’ of your smartphone if you want your smartphone to vibrate to alert you when your baby cries, for instance when you carry the smartphone in your pocket or because you are in a loud environment.

How to specify when you receive a notification

You can also specify in the dashboard when you want to receive a notification.

1 Receive a notification when the your baby’s sound passes the set level.

2 Receive a notification when the baby has been crying for a preset time.

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Note: If you choose ‘no notification’, you don’t receive any notification that your baby is crying (see section

‘Notification options’ in this chapter.

Switching notifications on or off on your smart device

Notifications are a setting on your smart device

(outside the app). You can select if and how you want to receive notifications from the app.

1 Go to the notification centre on your device.

2 Select notification and click to set it on or off.

Background monitoring

Background monitoring is a feature in the app that ensures that you can hear your baby and/or receive notifications about your baby while you are doing other things on your smart device. Background monitoring is on by default, but you can switch it off.

Switching background monitoring off or on

- Tap the bell icon to switch all notifications on or off. When the all notifications toggle switch is set to ‘on’, you receive a message on your screen when the baby starts crying. You can set your notification preference in the dashboard and/or monitor settings screen.

Note: Set the all notifications toggle switch to ‘on’ to receive all notifications about your baby if the app is running in the background, for example when you do something else on your smart device or the device is on standby with its screen off. The all notifications toggle switch has to be set to ‘on’ if you want to adjust personalised notifications on temperature, sound and humidity in the dashboard.

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- Tap the mobile phone icon to switch audio on or off.

Note: If you mute the sound, you will not be able to hear your baby when you switch to another function on your smart device (phoning, texting, etc.).

Note: When you make a mobile call or use a VoIP app

(e.g. Skype, Viber or FaceTime) to call someone, you will not hear your baby. As soon as the baby starts to cry, however, you will receive a notification.

Switching from background monitoring to app main screen

The app remains active in the background, also when the device is on standby. While background monitoring is active, there is a red bar at the top of the screen of your smart device.

1 To switch from background monitoring to the app main screen, tap the red bar at the top of the screen to bring the app to the foreground.

Notification options

The app’s notification options are in the dashboard.

The dashboard is located in the tray at the bottom of the screen. Pull up the dashboard to see the option menu. The menu contains the following options.

Sound

- Set the slider to a sound level above which you wish to be notified

Note: If the slider is set to ‘quiet’, you will hear your baby continuously when you leave the app.

- Set the duration of the sound after which you wish to be notified

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Temperature

- Set the temperature range above or below which you want to receive a temperature notification

- Switch temperature notification on or off

- Display current temperature or history

Humidity

- Set the humidity range above or below which you want to receive a humidity notification

- Switch humidity notification on or off

- Display current humidity or history

Guest viewers and accounts

Inviting guests and a second admin

You can invite up to nine relatives or friends as guests and allow them to watch your baby on their smartphone or tablet. You can invite one of these guests to act as second admin. A second admin has the same rights as the first admin. Guests only have viewing rights and these rights are controlled by the admin(s). Just like a guest, an admin has viewing rights. On top of that, the admin has the right to invite guests, to give them access, to remove their access and to disconnect them. The admin can also deactivate his or her account and thereby disassociate the guests from the baby monitor.

1 In the left tray, tap on the settings icon next to the baby monitor.

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2 Scroll down and tap ‘Add new user’.

3 Add a guest’s email address and his or her role

(admin or guest).

4 The app sends an email to the person invited and you see a notification pop up that an email has been sent.

5 The guest receives an email with an invitation code that is only valid for a limited period.

The email also contains a link to the App Store.

The guest can click this link to install the app.

6 After installing the app, the guest creates an account by following the instructions in the app.

7 The guest selects the ‘Connect to a shared baby monitor’ option during the setup process.

This opens the page on which the invitation is validated.

8 The guest enters the invitation code, his email address and confirms. The code and the email address are checked.

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9 The admin receives an email that confirms that the guest has been connected to the baby monitor and that the admin can now grant the guest access.

10 When the admin has granted the guest access, the guest can view the baby.

- When one or more people watch the baby, the red viewing indicator lights up red.

Note: Although up to ten people (eight or nine guests and one or two admins) have viewing rights to the same baby monitor, only three people can watch the baby at the same time. If guests try to access the baby monitor while three viewers are already watching, they will receive the message ‘Too many connections’.

Admins can always override the access of the guests if they want to watch the baby.

Giving and removing access

Users with admin rights can determine who can watch the baby.

1 To remove access for a guest viewer, go to the right tray, tap the guest whose access you want to remove and tap the eye icon next to the guest’s name.

Tip: If there are already three people watching your baby and you want to give someone, e.g. the babysitter, access to the baby monitor, you can remove access for one of the current viewers and give someone else access instead.

2 To give a guest viewer access, go to the right tray, tap the guest you want to give access and tap the eye icon next to the guest’s icon.

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3 If you want to remove access for all viewers simultaneously, tap the privacy mode button.

This will deny everyone except yourself access to the baby monitor until you tap the privacy mode button again.

Tip: You can use the privacy mode button to have a moment of privacy with your baby, e.g. to breastfeed or bathe the baby or to change its nappy. The guests who try to access the baby monitor receive an on-screen notification.

Account management

Disconnecting a guest

To disconnect guest users from the app permanently, you have to remove them from the list of guests.

A guest may also disconnect himself permanently from the app.

Deactivating your user account

If there is only one admin and this admin deactivates his or her account, all the accounts of guest users are disassociated from the baby monitor, although the accounts continue to exist. If there are two admins, both admins have to deactivate their accounts to disassociate all accounts. If only one of the two admins deactivates his or her account, the guests remain connected to the baby monitor.

If you want to transfer the baby monitor to someone else, if you lose the baby monitor or if the baby monitor is stolen, we advise you to deactivate the admin account or accounts. This is essential to protect you and your baby’s privacy.

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1 To deactivate your account, go to the left tray and tap on ‘My account’.

2 Tap on ‘Deactivate account’.

3 A pop-up window appears that asks you to confirm that you wish to deactivate your account.

4 When you tap on ‘Deactivate’, a pop-up window confirms that your account has been deactivated.

Adding or removing baby monitors

You can add up to ten baby monitors in the app.

This allows you to monitor more children or the same child in more rooms. You may, for instance, want to install a monitor over the baby’s cot in the baby room and over its playpen in the living room.

You have to connect the baby monitors to the app one by one.

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1 Go to ‘My account’ in the left tray.

2 You will see the list of baby monitors connected. Tap on ‘Add baby monitor’.

3 Follow the instructions in chapter ‘First-time setup’ in this user manual to connect the baby monitor to the app.

General app use

Video and audio quality optimisation

The quality of the video and audio on your smart device may change over time, depending on the available bandwidth of your connection to

Internet. Using a WiFi connection typically gives the best results, while 4G and 3G may offer less bandwidth and deliver reduced quality. The app will automatically offer you the best possible experience, by matching the video and audio quality to the bandwidth available.

Matching takes place in steps:

1 Large bandwidth: good video and audio quality, with text notifications.

2 Reduced bandwidth (such as when using 3G): reduced video quality; good audio quality, with text notifications.

3 Small bandwidth (such as when using 2G): only an audio link will be available, with text notifications

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4 Very small bandwidth: only text notifications are available

WiFi connection to the Internet

You get the best results if you connect your smart device to the Internet via WiFi. It will then automatically use the WiFi network to link to your baby monitor. When there is no WiFi connection to the Internet, your smart device switches to its

3G or 4G mobile data connection. Use of this data connection may involve extra charges from your provider, depending on your subscription. A video connection typically requires 0.1 to 0.25 MB of data per second. An audio connection requires 0.01 MB of data per second.

If you want to prevent your smart device from connecting to the 3G or 4G network, you have to switch off the mobile data connection of your device. This will affect all other apps that may use the

3G or 4G mobile data connection. Please note that, if you switch off the mobile data connection, you will not be alerted that your baby is crying when you lose the WiFi connection to the Internet.

Using the baby monitor away from home

You can use the monitor at any place where a

2.4 GHz WiFi network is available, whether it as a friend’s or relative’s home or at a hotel or holiday residence. If you have the WiFi network name and the WiFi password, you can set up and use your baby monitor away from home. Follow the setup

27 ENGLISH instructions below to do so. Once you have set up connection with a WiFi network, the settings are stored in the memory of your device and you need not repeat the setup procedure as long as you use your app and baby monitor at the same place.

Note: If the WiFi network connection requires an extra confirmation, e.g. to agree to the terms of use, the baby monitor will not be able to connect to the WiFi network.

This may happen on hotel WiFi networks and other public WiFi networks.

1 There are two options to connect the baby monitor to the WiFi network.

- The first option: When you switch on the baby monitor, you get the message ‘Baby monitor not found’. Wait until the app offers the option

‘Reconnect the baby monitor’.

- The second option: Switch on the baby monitor.

Open the left tray, select the baby monitor and choose ‘Reconnect the baby monitor’.

2 When the app has generated a WiFi QR code, hold the screen of your smartphone or tablet at a distance of around 20 cm in front of the baby monitor lens. Slowly move the smartphone or tablet closer or further away from the lens to ensure the WiFi QR is read properly.

3 Follow the rest of the on-screen instructions to complete setup. The setup procedure is completed and the baby monitor is connected to the WiFi network and ready for use, when the WiFi status light on the front of the baby monitor turns solid green.

Note: When you return home, you have to follow the procedure above to reconnect the baby monitor to your home WiFi network.

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Using the app on several devices

You can use the uGrow Smart Baby Monitor app on more than one device (e.g. on your iPhone and your iPad).

Note: When you log in with the same account on a device while the app is active on another device, the device on which the app was active first will automatically log you out. You cannot use the app under the same account on two different devices simultaneously.

Resetting the baby monitor

When you reset the baby monitor, you disassociate all accounts from the baby monitor.

Note: Always reset the baby monitor by pressing the reset button before you transfer the baby monitor to someone else. This is necessary to protect your privacy.

Also reset the baby monitor when you buy or receive it second-hand.

How to reset to factory default settings

Note: Make sure the baby monitor is switched on before you reset it.

1 Press the reset button on the back of the baby monitor with a pointed object, e.g. a paperclip or a toothpick.

2 When you release the button, the baby monitor plays a short tune to confirm the reset.

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What to do after a reset to factory default settings

After the baby monitor has been reset, the WiFi status light flashes orange when you switch on the baby monitor to indicate that it is rebooting after a reset. When the WiFi status light stops flashing, you can connect the baby monitor to your WiFi network again. Follow the instructions in chapter ‘First-time setup’ in this user manual.

Firmware upgrades

Upgrading is essential to safeguard your privacy and the proper functioning of the baby monitor and the app.

- Essential upgrades are mandatory. Mandatory app upgrades are installed on your smart device automatically and do not require confirmation.

You will only receive a notification that a forced mandatory upgrade is taking place.

- From time to time, you receive notifications that upgrades are available for your baby monitor’s firmware or for the app software. The upgrades are installed when you confirm them.

- To look for firmware upgrades for your baby monitor, open the left tray and tap the settings icon next to the baby monitor. Scroll down to

‘Firmware’ and tap on it to check for firmware upgrades. If an upgrade is available, tap on it to install.

Note: When an upgrade is being installed, you are temporarily unable to view and hear your baby.

WiFi status light signals

, Off

1 Off: The baby monitor is off

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, Orange

1 Flashes orange fast: the baby monitor is starting up.

2 Flashes orange slowly: the baby monitor is upgrading its firmware.

3 Solid orange: the camera of the baby monitor is ready to read the QR code generated by your smartphone or tablet.

, Green

1 Flashes green: the QR code has been read successfully.

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2 Solid green: the baby monitor is connected to the WiFi network.

, Red

1 Flashes red: you entered the wrong WiFi password.

2 Solid red: the baby monitor fails to connect to the WiFi network.

Security and privacy

Network security

WiFi hotspots in public places, such as airports and hotels, are convenient, but they are often not secure.

We advise you to use the baby monitor only on a

WiFi network protected with WPA2 encryption.

We advise you not to use the baby monitor on a network that uses WEP encryption.

Note: WiFi networks that do not require a password are not secure.

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Strong passwords

Passwords are essential to protect your WiFi network and your account against unauthorised access. The stronger your password, the better protected your WiFi network and your account is.

The rules for a strong password are:

1 A strong password has at least 8 characters.

2 A strong password does not contain your name, your baby’s name, another real name or a brand name.

3 A strong password does not contain a complete word.

4 A strong password is very different from passwords that you have used before.

5 A strong password contains characters from at least two of the following categories:

- Letters: A, B, C or a, b, c

- Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9

- Symbols: _ . @ $

Safe use of the baby monitor app

Only use the app on a secure network

Don’t use the app on an unsecured WiFi network.

We advise you to use the baby monitor only on a

WiFi network protected with WPA2 encryption.

You can also use your phone’s data network

(often referred to as 3G or 4G).

Always use the latest software and firmware

Always upgrade the app software and the baby monitor firmware when you receive a notification that an upgrade is available. Upgrades are made available when there are software improvements or to prevent a security issue. If you fail to upgrade, your connection to the baby monitor via the app may no longer be safe and private.

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Device compatibility

, iPhone compatibility

- iPhone 4S and newer

, iPad compatibility

- iPad 2 and newer

, iPod Touch compatibility

- iPod Touch 5th gen and newer

Note: For the latest information on device compatibility,

please visit www.philips.com/ugrow.

Ordering accessories

To buy accessories or spare parts, visit

www.shop.philips.com/service or go to your Philips dealer. You can also contact the Philips

Consumer Care Centre in your country (see the worldwide guarantee leaflet for contact details).

Guarantee and support

If you need information or support, please visit the

Philips website at www.philips.com/support or read the separate worldwide guarantee leaflet.

Frequently asked questions

For more frequently asked questions about this baby monitor, see the support page of this product on www.philips.com/support.

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Question

Troubleshooting

Why can’t I find the app in the App

Store?

I cannot setup the baby monitor. Each time I end up in the connection error screen. What is the matter?

Answer

You can download the app from the Apple

App Store, by searching for uGrow Smart Baby

Monitor. If you do not see the app in the App

Store, your phone may not have the required iOS version. This app is only compatible with iOS7 and higher.

If the WiFi status light flashes red, the WiFi password entered is wrong. Restart the set up process. Re-enter the WiFi password and make sure that the password is correct .

If the WiFi status light is solid red, the baby monitor fails to connect to the WiFi network.

Check if your phone or tablet is using the same

WiFi network you want to connect the baby monitor to. If this doesn’t solve the problem, check you have Internet access to 2.4GHz WiFi.

If the WiFi status light is solid orange, the baby monitor did not read the QR code successfully.

Go back using the arrow in the top left-hand corner of the screen and follow the QR code instructions.

If the WiFi status light flashes orange, the camera is still booting. Wait until the light is solid orange.

Then go back using the arrow in the top lefthand corner of the screen and follow the

QR code instructions.

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Question

I cannot see my baby. What is wrong?

Answer

Check if the WiFi signal is strong enough in the room where the baby monitor is placed.

Why does the app not notify me that the baby is crying?

Check if the baby monitor is connected to a live power socket and switched on.

The WiFi status light on the front of the baby monitor must be solid green (see chapter

‘WiFi status light signals’).

If you use more than one baby monitor, check that the correct one is selected. Go to the left tray and tap the baby monitor to see if it is active.

Perhaps there are already three people watching the baby. The app only allows three people to watch simultaneously. If you have administrator rights, you can remove access for one of the guests to be able to watch yourself.

Check if the baby monitor is connected to the

WiFi network. The WiFi status light on the front of the baby monitor must be solid green.

The baby monitor may be offline. To receive a notification that the baby monitor goes offline, go to the left tray and switch on this notification under ‘Settings’.

The sound threshold for notification may have been set too high. In that case, the app will only notify you when the baby produces a lot of sound. Open the dashboard to lower the sound threshold to ensure that you will be notified sooner when the baby starts crying.

Question

I lose connection frequently. What is the matter?

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Answer

You may have set the duration of the crying too long. Choose a shorter time so that the app notifies you sooner.

The volume of your phone may be off. Set the volume of your phone to normal.

Perhaps talk-back is active. Tap the talk-back icon to switch off talk-back. During talk-back you don’t hear any sounds from the baby.

Check if you have not received an email to notify that your account has been removed. If you have viewing rights as a guest, the administrator may also deny you access temporarily. Contact the administrator and ask him or her do enable you or to reinvite you as a guest.

Check if the WiFi signal in the room where the baby monitor is placed is strong enough and stable. If this is not the case, you need a WiFi repeater to get a strong and stable signal.

If the WiFi status light on the front of the baby monitor is solid green and you keep losing connection, there may be a problem with the

Internet connection of your smart device.

Check the WiFi signal on your smart device or the 3G or 4G speed by trying to watch a movie, e.g. one on YouTube.

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Question

After I changed my router, I cannot see my baby anymore.

What is wrong?

I have been invited as a guest, but why don’t I see anything when I open the app?

Answer

First make sure that your smart device has a good WiFi signal from the new router. There are two options to connect the baby monitor to the

WiFi network. The first option is to switch on the baby monitor. The app will give the message

‘Baby monitor not found’. Wait until the app gives the message ‘Reconnect baby monitor’.

The second option is to open the left tray when the app gives the message ‘Baby monitor not found’. Select the baby monitor in the left tray and select ‘Reconnect baby monitor’. When the app has generated a WiFi QR code, hold the screen of your smart device at a distance of

20cm in front of the baby monitor’s lens. Next, follow the on-screen instructions to complete setup. The setup procedure has been completed successfully when the WiFi status light on the front of the baby monitor turns solid green.

Check if you have not received an email to notify that your account has been removed. If you have viewing rights as a guest, the administrator may also deny you access temporarily. Contact the administrator and ask him or her do enable you or to reinvite you as a guest.

Check if your smart device is connected to the

Internet.

The baby monitor may be offline. To receive a notification that the baby monitor goes offline, go to the left tray and switch on this notification under ‘Settings’.

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Question Answer

The sound threshold for notification may have been set too high. In that case, the app will only notify you when the baby produces a lot of sound. Open the dashboard to lower the sound threshold to ensure that you will be notified sooner when the baby starts crying.

You may have set the duration of the crying too long. Choose a shorter time so that the app notifies you sooner.

The volume of your phone may be off. Set the volume of your phone to normal.

Tips and tricks

Do I have to keep the app on screen to monitor my baby?

Why do I get black and white images instead of colour ones?

No, the app can monitor in the background while you do other things on your smartphone or tablet. Tap the mobile phone icon. Now you hear your baby and also hear when it starts to cry.

When the all notifications toggle switch is set to on, you will also receive an on-screen notification that the baby is crying, while the app runs in the background.

The baby monitor has switched to night vision mode. The room where the baby monitor is placed is dark.

If there is enough light in the room, the light sensor on top of the baby monitor may be covered or dirty. Make sure that this sensor is fully exposed to the light in the room.

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Question

If my device is locked or I am using another app or making a phone call, can I still hear my baby?

Answer

Yes, you can choose to continue monitoring your baby in the background. Please note that if you use your phone to make a call, you will only hear a ringtone when the baby starts crying. You will not hear your baby. Tap the mobile phone symbol to switch on background audio. When background audio is on, you hear your baby while you are engaged in other activities. You can also choose to receive a notification when your baby is crying. Tap the bell symbol on the main screen to switch all notifications on or off. When all notifications is set to on, you will receive a message on your screen when the baby is crying.

Use and learn

Do I need an extra account if I have more baby monitors?

Can I use more baby monitors in the same app?

No, you do not need an extra account if you use more baby monitors. You can add a baby monitor to your uGrow Smart Baby Monitor app. Go to

‘My account’ in the left tray. Here you see a list of the baby monitors connected to the app. Tap on ‘Add baby monitor’. Follow the instructions in chapter ‘First-time setup’ to connect the baby monitor to the app.

You can connect up to ten baby monitors to the app, but you can only view the video from one baby monitor at the time. You will receive notifications from the other baby monitors connected. If you receive a notification and tap on it, the app will take you directly to that baby monitor. You can also select the baby monitor you want to view in the left tray.

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Question Answer

Why does it take a long time for the app to load?

Is the baby monitor hacker-proof?

I have lost my smartphone. How can I prevent strangers from viewing my baby?

Will I be notified of upgrades of the app or the baby monitor software?

The Internet connection of your smart device or the WiFi connection of the baby monitor may be slow. Please check the connection of your smart device and of the baby monitor. The app needs a stable network connection.

We do everything we can to prevent hacking and issue frequent updates. Please make sure that you always use the latest app software and the latest baby monitor firmware. If you lose your smart device, reset the baby monitor to remove any connections to it. You can also log in on the app from another smart device and delete your account. If you are the only administrator, all guest users will be disconnected from the baby monitor too.

Log in on the app from another smart device and delete your account. If you are the only administrator, this will disconnect all guest users of the app from the baby monitor tool. You can also reset the baby monitor to disable all connections to the device you lost. You find the reset button on the back of the baby monitor.

Yes, you will receive a notification on your phone to upgrade via the App Store. This will happen periodically. Upgrade notifications for the firmware of the baby monitor will appear in the app along with instructions on how to upgrade.

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Question

My phone or tablet becomes warm when I use the app.

Is this normal?

Answer

Your device needs the power to provide highquality video. This does not harm your device.

To prevent this, we advise you to update your device to the latest iOS and uGrow app version.

Your device doesn’t warm up when you run the app in the background.