Dell C0931 User manual

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Dell Precision™ Workstation 360
Setup and Quick Reference
Guide
Models: DHM and WHM
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the “Glossary” in the User’s Guide.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Computer Corporation;
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names
other than its own.
Models: DHM and WHM
March 2003
P/N C0931 Rev. A00
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Contents
Finding Information for Your Computer . . . . . . . . . . . . . . . . . . . . 5
Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Monitor Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Completed Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Opening the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Inside Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Resolving Software and Hardware Incompatibilities . . . . . . . . . . 20
Using System Restore in Windows XP . . . . . . . . . . . . . . . . . . . . . 22
Using the Last Known Good Configuration in Windows 2000 . . . . 23
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 23
Starting the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
System Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Contents
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Finding Information for Your Computer
Dell provides the following resource and support tools. Additional resources may be shipped
with your computer.
What are you looking for?
Find It Here
•
•
•
•
Drivers and Utilities CD (also known as the
ResourceCD)
A diagnostic program for my computer
Drivers for my computer
My User’s Guide
My device documentation
Documentation and drivers are already
installed on your computer when shipped
from Dell. You can use the CD to reinstall
drivers, run the Dell Diagnostics, or access
your documentation.
Readme files may be included on your CD
to provide last-minute updates about
technical changes to your computer or
advanced technical-reference material for
experienced users or technicians.
• System board connectors
• Location of system board components
System Information Label
360
360
or
o
Located on the inside of your computer cover.
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What are you looking for?
Find It Here
• Warranty Information
• Safety Information
Dell System Information Guide
•
•
•
•
User’s Guide Icon (Microsoft® Windows® 2000)
How to remove and replace parts
Technical specifications
How to configure system settings
How to troubleshoot and solve problems
Double-click the User’s Guides icon on your desktop.
Windows XP Help and Support Center
1 Click the Start button and click Help and Support.
2 Click User’s and system guides and click User’s guides.
• Express Service Code and Service Tag
• Windows License Label
Express Service Code and Product Key Labe l
• Latest drivers for my computer
• Answers to technical service and support
questions
• Online discussions with other users and
technical support
• Documentation for my computer
including the Service Manual
D e l l S u p p o r t W e b s i t e — support.dell.com
•
•
•
•
•
•
Dell Premier Support Website —
premiersupport.dell.com
Service call status and support history
Top technical issues for my computer
Frequently asked questions
File downloads
Details on my computer configuration
Service contract for my computer
6
These labels are located on your computer.
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from
technicians, and online courses
• Community Forum — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as memory,
the hard drive, and the operating system
• Customer Care — Contact information, order status, warranty, and
repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications, and
white papers
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
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What are you looking for?
Find It Here
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a
modem)
Windows XP Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the
arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
• How to reinstall my operating system
Operating System CD
After you reinstall the operating system
using the Operating System
Reinstallation CD, use the Drivers and
Utilities CD to reinstall drivers for the
devices that came with your computer.
The product key for your operating
system is located on your computer.
or
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Setting Up Your Computer
CAUTION: Before performing any of the procedures in this section, follow the
safety instructions in the System Information Guide.
NOTICE: If your computer has an expansion card installed (such as a network card), connect
the appropriate cable to the card, not to the connector on the computer back panel.
You must complete all steps to properly set up your computer. See the appropriate figures
that follow the instructions.
1
Connect the keyboard and mouse.
NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
2
Connect the modem or network cable.
Insert the network cable, not the phone line, into the network connector. If you have
an optional modem, connect the phone line to the modem.
NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone
communications can cause damage to the network adapter.
3
Connect the monitor.
Align and gently insert the monitor cable to avoid bending connector pins. Tighten
the thumbscrews on the cable connectors.
NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If
your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.
A second monitor is optional and requires a multimonitor graphics adapter card. To
enable dual-monitor support, both monitors must be attached when the computer
starts. See "Monitor Connections" on page 14 for more information on attaching two
monitors.
4
Connect the speakers.
5
Connect power cables to the computer, monitor, and devices and insert the other ends
of the power cables to electrical outlets.
6
Verify that the voltage selection switch is set correctly for your location.
Your computer is equipped with one of the following:
•
8
A fixed-voltage power supply — Computers with a fixed-voltage power supply do
not have a voltage selection switch on the back panel and operate at only one
voltage (see the regulatory label on the outside of the computer for its operating
voltage).
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•
An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit
do not have a voltage selection switch on the back panel and automatically detect
the correct operating voltage.
•
A manual voltage selection switch — Computers with a voltage selection switch
on the back panel must be manually set to operate at the correct operating
voltage.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the
switch for the voltage that most closely matches the AC power available in your location. For
Japan, the voltage selection switch must be set to the 115-V position even though the AC power
available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
7
Press the power buttons to turn on the computer and monitors.
See "Completed Setup" on page 16.
NOTE: Before you install any devices or software that did not ship with your computer, read the
documentation that came with the software or device, or contact the vendor to verify that the
software or device is compatible with your computer and operating system.
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M i n i -To w e r S e t u p — W i t h o u t E x p a n s i o n C a r d s
keyboard
mouse
speakers
headphones
network
USB
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M i n i -To w e r S e t u p — W i t h E x p a n s i o n C a r d
monitor
flat-panel
monitor
speakers
network
NOTE: For more information on setting up monitors with your specific graphics card, see
"Monitor Connections" on page 14.
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Desktop Setup — Without Expansion Cards
keyboard
mouse
speakers
headphones
network
USB
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Desktop Setup — With Expansion Cards
monitor
flat-panel
monitor
speakers
network
NOTE: For more information on setting up two monitors, see "Monitor Connections" on
page 14.
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Monitor Connections
For dual monitor capable cards with a single connector
Dual VGA Y Cable Adapter
Dual DVI Y Cable Adapter
DVI
VGA
VGA
• This adapter cable can support one or two VGA
monitors. The cable is color coded: blue for the
primary monitor and black for an optional secondary
monitor.
DVI
• This adapter cable can support one or two DVI
monitors. The cable is color coded: blue for the
primary monitor and black for an optional secondary
monitor.
NOTICE: The Y Cable Adapter provided with your computer is unique to the graphics card in your computer.
Adapter cables from other graphics cards should not be used.
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For dual-monitor capable cards with 1 DVI and 1 VGA connector
Single DVI/Single VGA
Dual VGA With VGA Adapter
DVI
VGA
VGA
VGA
• Use the appropriate connector when you connect to
one or two monitors.
• Use the VGA adapter when you want to connect to
two VGA monitors.
For dual-monitor capable cards with 2 DVI connectors
Dual DVI With One VGA Adapter
Dual DVI
DVI
Dual DVI With Two VGA Adapters
DVI
DVI
VGA
VGA
• Use the DVI connectors to
connect to one or two DVI
monitors.
VGA
• Use the VGA adapter to connect
a VGA monitor to one DVI
connector.
• Use two VGA adapters to
connect two VGA monitors to
the DVI connectors.
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Completed Setup
power
Microsoft Windows Product Key
Microsoft Windows Product Key
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Opening the Computer Cover
CAUTION: Before performing any of the procedures in this section, follow the
safety instructions in the System Information Guide.
1
Shut down the computer through the Start menu.
2
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from electrical outlets, and then
press the power button to ground the system board.
5
If you have installed a padlock through the padlock ring on the back panel, remove the
padlock.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
6
Lay the computer on its side as shown in the illustration.
NOTICE: Ensure that sufficient space exists to accommodate the open cover—at least 30 cm
(1 ft) of desktop space.
7
8
Open the computer cover.
–
For the mini-tower, push the buttons on both ends and lift the cover open.
–
For the desktop, slide the cover release latch toward the power supply of the
computer. Raise the cover, and pivot it toward the front of the computer.
Ground yourself by touching an unpainted metal surface on the computer, such as the
metal at the back of the computer, before touching anything inside your computer.
While you work, periodically touch any unpainted metal surface on the computer to
dissipate any static electricity that could harm internal components.
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Inside Your Computer
M i n i -To w e r C o m p u t e r
removable media drive
floppy drive
hard drive
power supply
padlock ring
optional speaker
power
connector
chassis intrusion
switch
system board
back-panel
connectors
microprocessor airflow shroud
AGP and PCI expansion-card slots
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Desktop Computer
removable media drive
floppy drive
chassis
intrusion switch
hard drive
power supply
padlock ring
power
connector
system board
back-panel
connectors
microprocessor airflow shroud
AGP and PCI expansion-card slots
Solving Problems
Resolving Software and Hardware Incompatibilities
Microsoft® Windows® XP
Windows XP IRQ conflicts occur if a device either is not detected during the operating
system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
20
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance and click System.
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3
Click the Hardware tab and click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device
or a red X if the device has been disabled.
5
Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the
cards or devices that share the device's IRQ.
6
Resolve conflicts by reconfiguring the devices or removing the devices from the Device
Manager.
To use the Windows XP Hardware Troubleshooter:
1
Click the Start button and click Help and Support.
2
Type hardware troubleshooter in the Search field, and click the arrow to start the
search.
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and then click Next.
Windows 2000
To check for conflicts on a computer running Windows 2000:
1
Click the Start button, point to Settings, and then click Control Panel.
2
In the Control Panel window, double-click System.
3
Click the Hardware tab.
4
Click Device Manager.
5
Click View and click Resources by connection.
6
Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device
or a red X if the device has been disabled.
7
Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the
cards or devices that share the device's IRQ.
8
Resolve conflicts by reconfiguring the devices or removing the devices from the Device
Manager.
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To use the Windows 2000 Hardware Troubleshooter:
1
Click the Start button and click Help.
2
Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000
troubleshooters, and then click Hardware.
3
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and then click Next.
Using System Restore in Windows XP
The Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the
hardware, software, or other system settings have left the computer in an undesirable
operating state.
NOTICE: Back up your data files regularly. System Restore does not monitor your data files or
recover them.
Creating a Restore Point
1
Click the Start button and click Help and Support.
2
Click System Restore.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close all open
files and close all open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click System Restore.
2
Ensure that Restore my computer to an earlier time is selected, and then click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select
restore points. All calendar dates with available restore points appear in bold.
4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically
selected. If two or more restore points are available, click the restore point that you
prefer.
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5
Click Next.
The Restoration Complete screen appears after System Restore finishes collecting
data, and then the computer automatically restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore
point, or you can undo the restoration.
Using the Last Known Good Configuration in Windows 2000
1
Restart your computer and press <F8> when the message Please select the
operating system to start appears.
2
Highlight Last Known Good Setting, press <Enter>, press <l>, and then select your
operating system when prompted.
Other Options to Help Resolve Additional Device or Software Conflicts
NOTICE: The following processes erase all of the information on your hard drive.
•
If the previous procedures did not work, run a low-level format of your hard drive.
See your operating system installation guide for more information.
•
Reinstall your operating system using the operating system installation guide and
operating system CD.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems"
in your User’s Guide and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without
contacting Dell. If you do contact Dell, the test results can provide important information
for Dell's service and support personnel.
The Dell Diagnostics allows you to:
•
Perform tests on one or all devices.
•
Select tests based on a symptom of the problem you are having.
•
Choose how many times a test is run.
•
Suspend testing if an error is detected.
•
Access help information that describes the tests and devices.
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•
Receive status messages that tell you whether tests completed successfully.
•
Receive error messages if problems are detected.
Starting the Dell Diagnostics
It is recommended that you print these procedures before you begin.
NOTICE: Use the Dell Diagnostics to test your Dell™ computer only. Using this program with
other computers can result in error messages.
Enter system setup, review your computer’s configuration information, and ensure that the
device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD
(also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1
Shut down and restart the computer.
2
When the DELL™ logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, follow
the instruction to run the Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer through the Start
menu and try again.
3
When the boot device list appears, highlight Boot to Utility Partition and press
<Enter>.
4
When the Dell Diagnostics Main Menu appears, select the test you want to run.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1
Insert the Drivers and Utilities CD.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the
computer boots according to the devices specified in system setup.
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3
When the boot device list appears, highlight IDE CD-ROM Device and press
<Enter>.
4
Select the IDE CD-ROM Device option from the CD boot menu.
5
Select the Boot from CD-ROM option from the menu that appears.
6
Type 1 to start the ResourceCD menu.
7
Type 2 to start the Dell Diagnostics.
8
Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your computer.
9
When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1
2
After the Dell Diagnostics loads and the Main Menu screen appears, click the button
for the option you want.
Option
Function
Express Test
Performs a quick test of devices. This test typically
takes 10 to 20 minutes and requires no interaction on
your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test
typically takes an hour or more and requires you to
answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and
follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you
contact Dell, technical support personnel will ask for your Service Tag number.
3
If you run a test from the Custom Test or Symptom Tree option, click the applicable
tab described in the following table for more information.
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Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes,
and the problem description.
Help
Describes the test and may indicate requirements for
running the test.
Configuration
Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration
information for all devices from system setup, memory,
and various internal tests, and it displays the
information in the device list in the left pane of the
screen. The device list may not display the names of all
the components installed on your computer or all
devices attached to your computer.
Parameters
Allows you to customize the test by changing the test
settings.
4
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and Utilities CD, remove the CD.
5
Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
Beep Codes
Your computer might emit a series of beeps that identify a problem. One possible series
(code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This series tell
you that the computer encountered a memory problem.
If a beep code is emitted, write it down and look it up under "Beep Codes" in the User’s
Guide.
Error Messages
NOTE: If the message is not listed, see the documentation for either the operating system or the
program that was running when the message appeared.
If an error occurs during start-up, a message may be displayed on the monitor identifying
the problem. See "Error Messages" in the User’s Guide for suggestions on resolving any
problems.
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System Lights
Your computer has a number of lights that can help you analyze and solve problems.
Power Light
Hard-Drive
Light
Problem Description
Suggested Resolution
Solid green
N/A
Power is on, and the computer is
operating normally.
No corrective action is required.
Blinking green
Blank
The computer is in the suspended
state (Microsoft® Windows® 2000
and Windows XP).
Press the power button, move the
mouse, or press a key on the
keyboard to wake the computer. See
"Power Button" in your User’s
Guide.
Blinks green
several times and
then turns off
N/A
A configuration error exists.
Check the diagnostic lights to see if
the specific problem is identified.
Solid yellow
N/A
The Dell Diagnostics is running a
test, or a device on the system board
may be faulty or incorrectly
installed.
If the Dell Diagnostics is running,
allow the testing to complete.
Check the diagnostic lights to see if
the specific problem is identified.
See "System Board Problems" in
your User’s Guide.
If the computer does not boot,
contact Dell for technical
assistance.
Blinking yellow
Blank
A power supply or system board
failure has occurred.
Check the diagnostic lights to see if
the specific problem is identified.
See "Power Problems" and "System
Board Problems" in your User’s
Guide.
Blinking yellow
Solid green
A system board or VRM failure has
occurred.
Check the diagnostic lights to see if
the specific problem is identified.
See "System Board Problems" in
your User’s Guide.
Solid green and a
beep code during
POST
N/A
A problem was detected while the
BIOS was executing.
See "Beep Codes" in your User’s
Guide. Also, check the diagnostic
lights to see if the specific problem
is identified.
Setup and Quick Reference Guide
27
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C0931eb0.fm Page 28 Tuesday, February 25, 2003 4:09 PM
Power Light
Hard-Drive
Light
Problem Description
Suggested Resolution
Solid green power
light and no beep
code and no video
during POST
N/A
The monitor or the graphics card
may be faulty or incorrectly
installed.
Check the diagnostic lights to see if
the specific problem is identified.
See "Video and Monitor Problems"
in your User’s Guide.
Solid green power
light and no beep
code, but the
computer locks
up during POST
N/A
An integrated system board device
may be faulty.
Check the diagnostic lights to see if
the specific problem is identified. If
the problem is not identified,
contact Dell for technical
assistance.
Diagnostic Lights
To help you troubleshoot a problem, your computer is equipped with four lights labeled "A,"
"B," "C," and "D." Diagnostic lights are located on the back of the mini-tower computer and
on the front of the desktop computer. When the computer starts normally, the lights flash.
After the computer starts, all four lights will display solid green. If the computer
malfunctions, the color and sequence of the lights identify the problem.
Light Pattern
Problem Description
Suggested Resolution
A possible microprocessor failure has
occurred.
Reinstall the microprocessor and restart the
computer. See your User’s Guide for
information on how to reinstall the
microprocessor for your computer.
A B C D
Memory modules are detected, but a memory
failure has occurred.
A B C D
= yellow
= green
= off
28
Setup and Quick Reference Guid e
1 Remove and reinstall all memory modules.
Ensure that all the connector tabs are
locked. For optimal performance, install
the DIMMs in pairs (1 and 2 and 3 and 4).
2 Restart the computer.
C0931eb0.fm Page 29 Tuesday, February 25, 2003 4:09 PM
Light Pattern
Problem Description
A possible expansion card failure has
occurred.
A B C D
A possible graphics card failure has occurred.
Suggested Resolution
1 Determine if a conflict exists by removing
a card (not the video card) and then
restarting the computer.
2 If the problem persists, reinstall the card
that you removed, remove a different card,
and then restart the computer.
3 Repeat this process for each card. If the
computer starts normally, troubleshoot the
last card removed from the computer for
resource conflicts (see "Resolving Software
and Hardware Incompatibilities" in your
User’s Guide).
4 If the problem persists, contact Dell.
Reinstall the graphics card and restart the
computer.
If the problem still exists, install a graphics
card that you know works and restart the
computer.
A B C D
If the problem persists, contact Dell.
A possible floppy or hard drive failure has
occurred.
Check all power and data cable connections,
and then restart the computer.
A possible USB failure has occurred.
Reinstall all USB devices, check cable
connections, and then restart the computer.
A B C D
A B C D
No memory modules are detected.
A B C D
1 Remove and reinstall all memory modules.
Ensure that all the connector tabs are
locked. For optimal performance, install
the DIMMs in pairs (1 and 2 and 3 and 4).
2 Restart the computer.
= yellow
= green
= off
Setup and Quick Reference Guide
29
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C0931eb0.fm Page 30 Tuesday, February 25, 2003 4:09 PM
Light Pattern
Problem Description
Suggested Resolution
System board failure has occurred.
Perform the procedures in "System Board
Problems" in your User’s Guide.
If the problem persists, contact Dell.
A B C D
Memory modules are detected, but a memory
configuration or compatibility error exists.
A B C D
Ensure that there are no special memory
module/memory connector placement
requirements. See "Memory" in your User’s
Guide.
Reinstall the memory modules, and then
restart the computer.
If the problem persists, contact Dell.
A possible system board resource and/or
hardware failure has occurred.
A B C D
Perform the procedure in "System Board
Problems" and see "Resolving Software and
Hardware Incompatibilities" in your User’s
Guide.
If the problem persists, contact Dell.
A possible expansion card failure has
occurred.
A B C D
Other failure has occurred.
A B C D
= yellow
= green
= off
30
Setup and Quick Reference Guid e
1 Determine if a conflict exists by removing
a card and then restarting the computer.
2 If the problem persists, reinstall the card
that you removed, remove a different card,
and then restart the computer.
3 Repeat this process for each card. If the
computer starts normally, troubleshoot the
last card removed from the computer for
resource conflicts (see "Resolving Software
and Hardware Incompatibilities" in your
User’s Guide).
4 If the problem persists, contact Dell.
Ensure that the cables are properly connected
from the hard drive, CD drive, and DVD drive
to the system board.
If the problem persists, contact Dell.
C0931eb0.fm Page 31 Tuesday, February 25, 2003 4:09 PM
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal operating
condition after POST.
None.
A B C D
= yellow
= green
= off
Frequently Asked Questions
How Do I...
Solution
Where to Find Additional
Information
Set up my computer to use two
monitors?
See "Monitor Connections" on
page 14 for instructions on
connecting two display monitors to
the provided graphics card.
Connect my monitor when the
monitor cable connector doesn’t
seem to fit the connector on the
back of my computer?
If your graphics card has a DVI
connector but your monitor has a
VGA connector, you need to use an
adapter. An adapter should be
included in the box.
Contact Dell Technical Support
for more information.
Connect my speakers?
If you have a sound card installed,
connect the speakers to the
connectors on the card.
See the documentation that came
with your speakers for more
information.
Find the right connectors for my
USB devices?
Your Dell Precision 360 computer
has eight USB connectors (two on
the front and six on the back).
See the front and back view
graphics of your computer in your
User’s Guide. To locate your User’s
Guide, see "Finding Information
for Your Computer" on page 5.
Locate information about the
hardware and other technical
specifications for my computer?
Your User’s Guide has a
specifications table that provides
more detailed information about
your computer and the hardware.
To locate your User’s Guide, see
"Finding Information for Your
Computer" on page 5.
Go to the Dell Support website
and use one of the following
support tools: read white papers on
the latest technology or
communicate with other Dell users
at the Dell forum chat room.
Setup and Quick Reference Guide
31
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C0931eb0.fm Page 32 Tuesday, February 25, 2003 4:09 PM
How Do I...
Solution
Where to Find Additional
Information
Find documentation for my
computer?
The following documentation is
available for your computer:
• User’s Guide
• Setup and Quick Reference
Guide
• System Information Guide
• System Information Label
• Service Manual
If you lose your documentation, it
is available on the Dell Support
website at support.dell.com.
To locate these documents,
see "Finding Information for Your
Computer" on page 5.
32
Setup and Quick Reference Guid e
C0931c.book Page 1 Monday, February 24, 2003
6:07 PM
Dell Precision™ Workstation 360
机型
DHM 和 WHM
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
注意
警告
请参阅
用户指南
中的
词汇表
____________________
本文件中的信息如有更改 恕不另行通知
© 2003 Dell Computer Corporation 版权所有
未经 Dell Computer Corporation 书面许可
翻印必究
本文件中使用的商标 Dell DELL 徽标和 Dell Precision 是 Dell Computer Corporation 的商标
Windows 和 Windows NT 是 Microsoft Corporation 的注册商标
本文件中述及的其它商标和产品名称是指拥有相应商标和名称的公司或其制造的产品
Corporation 对其它公司的商标和产品名称不拥有任何专利权
机型
DHM 和 WHM
2003 年 3 月
P/N C0931 Rev. A00
Microsoft
Dell Computer
C0931c.book Page 35 Monday, February 24, 2003 6:07 PM
目录
目录
35
C0931c.book Page 36 Monday, February 24, 2003 6:07 PM
36
目录
緇€€€€€€
Drivers and Utilities CD 緇㙄€‫ ﶜ‬ResourceCD€
緇㙄€€‫€ﶜ‬
360
⊌
o
Dell 緇㙄€€€€
37
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
酀㙄€€€€
緇€€€€€€
⮤User's Guide緇緇€€€€€€‫( ﶜ‬Microsoft® Windows® 2000)
双击桌面上的㶄User's Guides緇㷸€€€图标。
• 如何排除故障并解决问题
Windows XP 緇㷸€€€€
1 单击㶄Start緇㷸€按钮，然后单击㶄Help and Support緇
㷸㷸€€€€。
2 单击㶄User's and system guides緇㷸€€€€€，然后单击
㶄User's guides緇㷸€€€。
• 快速服务代码和服务标签号码
緇㷸€€€€€€€€‫€ﶜ‬
• Windows 许可标签
Dell €€ Web 㷸 support.dell.com
Dell 緇€€€€€ Web 㷸 premiersupport.dell.com
38
酀㙄€€€€
緇€€€€€€
Operating System CD
使用 Operating System Reinstallation
CD 重新安装操作系统后，请使用
Drivers and Utilities CD 为计算机附带
的设备重新安装驱动程序。
操作系统的产品密钥位于计算机上。
⊌
39
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
2
3
40
4
5
6
•
•
7
41
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
鼠标
扬声器
耳机
网络
USB
42
43
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
伄€疌€€ 赴€€疌
键盘
鼠标
扬声器
耳机
网络
USB
44
伄€疌€€ 赴€€疌
45
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
DVI
VGA
VGA
DVI
46
刄⃤ 1 蒜 DVI € 1 蒜 VGA €€蒜€€€€蒜€蒜€€疌
单个 DVI/单个 VGA
附带 VGA 适配器的双 VGA
DVI
VGA
VGA
VGA
双 DVI
DVI
DVI
DVI
VGA
VGA
VGA
47
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
Microsoft Windows 产品密钥
Microsoft Windows 产品密钥
48
呤€€ʹ˔
촨⥝뷸촨€€€€€€€€€€€€緇緇㙄€€€€€€€€€€
1
2
3
4
5
6
7
8
–
49
50
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
电源设备
挂锁扣环
微处理器通风罩
AGP 和 PCI 扩充槽
51
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
硬盘驱动器
微处理器通风罩
AGP 和 PCI 扩充槽
52
毴€€ͤ
詤厮€猀
®
猀猀猀
€猀
®
Microsoft Windows XP
单击੤Start緇▐地⥝按钮，然后单击੤Control Panel緇▐珼珼珼珼。
2
单击੤Performance and Maintenance緇▐珼珼珼珼珼，然后单击੤System緇
▐⒔珼。
3
单击੤Hardware緇▐珼€标签，然后单击੤Device Manager緇▐€€珼€€。
4
5
双击任何冲突，显示੤Properties緇▐珼珼窗口。
如果存在 IRQ 冲突，੤Properties緇▐珼珼窗口中的੤Device緇▐€€状态区
域将会报告与此设备共用 IRQ 的插卡或设备。
6
要使用 Windows XP 硬件疑难解答，请执行以下步骤：
1
单击੤Start緇▐地⥝按钮，然后单击੤Help and Support緇▐⥝珼珼珼。
2
在੤Search緇▐€珼字段中键入“hardware troubleshooter”（硬件疑难解
答），然后单击箭头开始搜索。
3
在੤Search Results緇▐€珼€列表中单击੤Hardware Troubleshooter緇
▐珼€⥝€珼。
4
在੤Hardware Troubleshooter緇▐珼€⥝€珼列表中单击੤I need to resolve a
hardware conflict on my computer緇▐珼珼珼€珼珼珼珼⥝珼€珼珼，然后单
击੤Next緇▐⥝€。
53
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
Windows 2000
单击੤Start緇▐地⥝按钮，指向੤Settings緇▐€€，然后单击੤Control
Panel緇▐珼珼珼珼。
2
在੤Control Panel緇▐珼珼珼珼窗口中，双击੤System緇▐⒔珼。
3
单击੤Hardware緇▐珼€标签。
4
单击੤Device Manager緇▐€€珼€€。
5
单击 ੤View緇▐୐€，然后单击 ੤Resources by connection緇▐୐€€咠€€咠。
6
7
双击任何冲突，显示੤Properties緇▐珼珼窗口。
如果存在 IRQ 冲突，੤Properties緇▐珼珼窗口中的੤Device緇▐€€状态区域
将会报告与此设备共用 IRQ 的插卡或设备。
8
2
在੤Contents緇▐咠咠标签上单击੤Troubleshooting and Maintenance緇▐⥝
€珼珼珼珼，单击੤Windows2000 troubleshooters緇▐Windows 2000 ⥝€
珼，然后单击੤Hardware緇▐珼€。
3
在੤Hardware Troubleshooter緇▐珼€⥝€珼列表中单击੤I need to resolve a
hardware conflict on my computer緇▐珼珼珼€珼珼珼珼⥝珼€珼珼，然后单
击੤Next緇▐⥝€。
撔 Windows XP ‫׌‬厮€､､
€､
54
쥌€€齰€
1
单击੤Start緇▐地⥝按钮，然后单击੤Help and Support緇▐⥝珼珼珼。
2
单击੤System Restore緇▐⒔珼纨纨。
3
緇䇈€齰€齰齰齰€€齰齰€€
1
单击 ੤Start緇▐地⥝按钮，指向 ੤All Programs緇▐䇈纨纨€ → ੤Accessories緇
▐䇈€） → ੤System Tools緇▐⒔珼纨纨，然后单击 ੤System Restore緇
▐⒔珼纨纨。
2
确保选择੤Restore my computer to an earlier time緇▐纨⥝珼珼珼珼纨纨纨纨
䇈纨，然后单击੤Next緇▐⥝€。
3
4
5
6
撔 Windows 2000 ‫׌‬厮€€五五
€
五
1
重新启动计算机，并在显示 Please select the operating system to start
（请选择要启动的操作系统）信息时按 F8 键。
2
突出显示੤Last Known Good Setting緇▐€€纨纨€€€，按 <Enter> 键，
按 <L> 键，然后在提示下选择操作系统。
55
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
Ӥ€€€瘔€€瘔瘔€€瘔瘔€€瘔瘔€€
•
•
•
•
•
•
•
进入系统设置程序，检查计算机的配置信息，并确保您要检测的设备显示在系统设置
程序中并已激活。
通过硬盘驱动器或 Drivers and Utilities CD（也称为 ResourceCD）启动 Dell 诊断程序。
56
煜€€㯔€€㯔㯔€ Dell 緇鎜€㯔
1
2
屏幕显示 DELL™ 徽标时，立即按 <F12> 键。
緇⥝如果显示的信息表示未找到诊断公用程序分区，请按照说明通过 Drivers and Utilities
CD 来运行 Dell 诊断程序。
如果您等待的时间太长，并且屏幕上显示了 Microsoft® Windows® 徽标，请继续等待
直至显示 Windows 桌面。然后通过੤Start緇▐地⥝菜单关闭计算机并再试一次。
3
屏幕显示引导设备列表时，突出显示੤Boot to Utility Partition緇▐‫⥝ﺤﺤﺤ‬纨
€鎜‫ﺤ‬并按 <Enter> 键。
4
煜€ Drivers and Utilities CD 㯔€ Dell 緇鎜€㯔
1
放入 Drivers and Utilities CD。
2
3
显示引导设备列表时，突出显示੤IDE CD-ROM Device緇▐IDE CD-ROM €€
并按 <Enter> 键。
4
在 CD 引导菜单中选择੤IDE CD-ROM Device緇▐IDE CD-ROM €€选项。
5
在显示的菜单中选择੤Boot from CD-ROM緇▐‫ ﺤ‬CD-ROM €‫ﺤﺤ‬选项。
6
键入 1，启动 ResourceCD 菜单。
7
8
在已编号的列表中选择੤Run the 32 Bit Dell Diagnostics緇▐€‫ ﺤ‬32 ̰ Dell 潖咠
纨€。如果列出了多个版本，请选择适用于您的计算机的版本。
9
57
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
Dell 緇鎜€㯔ὰὰ€
1
2
€쏠
Express Test
（快速检测）
Extended Test
（扩展检测）
Custom Test
（自定义检测）
Symptom Tree
（症状树视图）
3
€쏠
Results（结果）
Errors（错误）
Help（帮助）
Configuration
（配置）
Parameters（参数）
58
4
如果您通过 Drivers and Utilities CD 运行 Dell 诊断程序，请在完成检测后取出该 CD。
5
緇਀ὰ€蒜
€€€
€਀€€
緇€€€ὰ€€
不适用
呈绿色闪烁
熄灭
计算机处于暂挂状态（Microsoft®
Windows® 2000 和 Windows XP）。
不适用
59
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
€缄€€€
緇਀ὰ€蒜
€€€
€਀€€
緇€€€ὰ€€
不适用
呈黄色闪烁
熄灭
呈黄色闪烁
不适用
不适用
不适用
60
€਀€€
緇€€€ὰ€€
A B C D
A B C D
A B C D
= 멄
= 緇
= ഄ
61
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€€€€€
€਀€€
緇€€€ὰ€€
A B C D
A B C D
A B C D
A B C D
= 멄
= 緇
= ഄ
62
€€€€€
€਀€€
緇€€€ὰ€€
A B C D
A B C D
计算机在 POST 后进入正常操作状态。
无。
A B C D
= 멄
= 緇
= ഄ
Ộ€€ͤ
緇€€쏠...
€ὰ€€
缄€€㙄€€€€€
63
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m / c h i n a
緇€€쏠...
€ὰ€€
缄€€㙄€€€€€
您的 Dell Precision 360 计算机配
备了八个 USB 连接器（正面两
个，背面六个）。
如果您丢失了自己的说明文件，
可以在 Dell 支持 Web 站点
support.dell.com 上找到。
64
C0931j.book Page 1 Tuesday, February 25, 2003 10:32 AM
Dell Precision™ Workstation 360
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
P/N C0931 Rev. A00
C0931j.book Page 67 Tuesday, February 25, 2003 10:32 AM
目次
目次
67
C0931j.book Page 68 Tuesday, February 25, 2003 10:32 AM
68
目次
C0931j.book Page 69 Tuesday, February 25, 2003 10:32 AM
参照する情報
Drivers and Utilities CD（ResourceCD とも呼びます）
360
または
o
69
w w w. d e l l . c o m | s u p p o r t . j p . d e l l . c o m
デルサポート Web サイト — support.jp.dell.com
70
C0931j.book Page 71 Tuesday, February 25, 2003 10:32 AM
または
71
C0931j.book Page 72 Tuesday, February 25, 2003 10:32 AM
w w w. d e l l . c o m | s u p p o r t . j p . d e l l . c o m
2
3
72
4
5
6
•
•
•
7
73
C0931j.book Page 74 Tuesday, February 25, 2003 10:32 AM
w w w. d e l l . c o m | s u p p o r t . j p . d e l l . c o m
USB
74
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75
C0931j.book Page 76 Tuesday, February 25, 2003 10:32 AM
w w w. d e l l . c o m | s u p p o r t . j p . d e l l . c o m
USB
76
C0931j.book Page 77 Tuesday, February 25, 2003 10:32 AM
77
w w w. d e l l . c o m | s u p p o r t . j p . d e l l . c o m
C0931j.book Page 78 Tuesday, February 25, 2003 10:32 AM
DVI
VGA
VGA
DVI
78
C0931j.book Page 79 Tuesday, February 25, 2003 10:32 AM
DVI
VGA
VGA
VGA
DVI
DVI
DVI
VGA
VGA
VGA
79
C0931j.book Page 80 Tuesday, February 25, 2003 10:32 AM
w w w. d e l l . c o m | s u p p o r t . j p . d e l l . c o m
Microsoft Windows プロダクトキー
Microsoft Windows プロダクトキー
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Windows 2000
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C0931j.book Page 87 Tuesday, February 25, 2003 10:32 AM
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Windows 2000 の前回正常起動時の構成機能の使い方
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C0931j.book Page 89 Tuesday, February 25, 2003 10:32 AM
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Drivers and Utilities CD から Dell 診断プログラムを起動する場合
1 『Drivers and Utilities CD』を挿入します。
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機能
Express Test
Extended Test
Custom Test
Symptom Tree
C0931j.book Page 91 Tuesday, February 25, 2003 10:32 AM
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機能
Results
Errors
Help
Configuration
4 『Drivers and Utilities CD』から Dell 診断プログラムを実行した場合は、テスト
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C0931j.book Page 92 Tuesday, February 25, 2003 10:32 AM
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問題の説明
緑色が点灯
利用不可
緑色が点滅
消灯
利用不可
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C0931j.book Page 93 Tuesday, February 25, 2003 10:32 AM
電源ライト
問題の説明
黄色が点灯
利用不可
黄色が点滅
消灯
黄色が点滅
緑色が点灯
利用不可
利用不可
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C0931j.book Page 94 Tuesday, February 25, 2003 10:32 AM
電源ライト
問題の説明
利用不可
問題の説明
A B C D
A B C D
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問題の説明
A B C D
A B C D
A B C D
A B C D
= 黄色
= 緑色
= 消灯
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A B C D
A B C D
A B C D
A B C D
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C0931j.book Page 97 Tuesday, February 25, 2003 10:32 AM
問題の説明
A B C D
A B C D
なし。
A B C D
= 黄色
= 緑色
= 消灯
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対処方法
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質問
対処方法
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