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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Wireless Network Configuration
Overview
The wireless network configuration section of this document provides stepby-step procedures to change the wireless network configuration.
Default wireless network configuration
The NETGEAR 7550 transmits a WPA2 encrypted wireless network in its default configuration. The modem has a label on the bottom with its serial number and a WPA encryption key. The modem will transmit Frontierxxxx
(Frontier plus the last 4 digits of the serial number as its wireless network name, or SSID, in its default configuration) and the WPA2 encryption key will be required of clients attempting to access the network.
Modem identification label
The bottom panel of the gateway has a label containing this information:
•
Serial number (the default wireless SSID is Frontier plus the last 4 digits of the serial number, e.g. Frontier3363)
•
WPA (default wireless encryption) key
•
MAC address
•
Model number is
B90-755044-15
(last two digits may change)
Wireless network customer consultation
Consult with the customer to determine how they would like to have their wireless network set up. Ask the customer:
1.
Would you like wireless enabled/disabled
2.
What would you like to call your wireless network? (SSID)
3.
Your network should be encrypted to keep your personal information secure. What would you like to use as a password to access your wireless network? (WPA pre-shared key)
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Turn off wireless – if desired
If the customer desires wireless, skip this and jump to “Change the
SSID”.
If the customer does not want the wireless feature left enabled, follow these steps to disable wireless:
Step Action
1 On the
Main
page, under
My Gateway
>
Quick Links
, click the
Change Wireless Settings
link.
2 Under
Basic Security Settings
>
2
, enter a new network name in the
SSID
field.
Select
Off
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Turn off wireless – if desired
(continued)
Step Action
3 Click the
Apply
button at the bottom of the
Basic Security
Settings
screen.
4 Click
OK
on the pop-up message.
5 If presented, login to the modem.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change the
SSID
Upon customer request, follow these steps to change the SSID (wireless network name) from the default:
Step
1
Action
On the
Main
page, under
My Gateway
>
Quick Links
, click the
Change Wireless Settings
link.
2 Under
Basic Security Settings
>
2
, enter a new network name in the
SSID
field.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change the
SSID
(continued)
Step
3
Action
Click the
Apply
button at the bottom of the
Basic Security
Settings
screen.
4 Click
OK
on the pop-up message.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change from
WEP to WPA encryption
WPA-PSK is the Frontier standard for wireless network encryption.
WEP or open (i.e., no encryption) should only be used if the customer has specific needs or insists.
Explain to the customer that using WPA-PSK encryption ensures that the wireless communications between their wireless clients and the NETGEAR 7550 gateway’s wireless access point are secure.
Follow these steps to change the wireless network configuration from WEP to
WPA:
Step Action
1 Click on
Security Settings
in the left-hand column.
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
2 Select
WPA
from Wireless Security drop down menu.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change from WEP to WPA encryption
(continued)
Step Action
3 Under
WPA
, select
Personal (Pre-Shared Key)
, select the
WPA
type and encryption method, and enter a pre-shared key in the
WPA Shared Key
field. Click
Apply
.
4 Click
OK
on the pop-up message.
5 If presented, login to the modem.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change from WEP to WPA encryption
(continued)
Step Action
6 Click
Basic Security Settings
in the left-hand column.
8 Under
Basic Settings
, direct the customer to record or print the new SSID and encryption key, as configured.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Guess Access
7550 now supports a 2 nd
SSID via a new feature called “Guest Access” in the Wireless Settings page. To enable Guest Access, click “Wireless Settings” and then “Guest Access”.
Once “Guest Access” is enabled, you can change the SSID (the default Guest Access SSID is
Guest plus the last 4 digits of the serial number, e.g. Guest3363). You can also change Wireless
Security Settings by select “Disable”, “WEP” or “WPA” from the drop down menu. There is an option for either hide or broadcast Guess Access SSID. Click “Apply” to save the new configuration.
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Test the Service
Overview
There are three components of the Business install we must test:
1.
WAN address is correct
2.
Public LAN block addresses are correct
3.
Wireless (if enabled)
Testing philosophy
Three tests are described to evaluate the proper operation of the WAN, Public
LAN and Wireless functions.
The tests are presented in this order (1, 2, 3) to test each function separately.
You could begin your testing with test number 3. This tests all three functions together. If test 3 passes, the installation is complete. If it fails, you move on to test 2 and 1.
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NETGEAR 7550
Technical Reference Guide v2.0
Test number 1
This will test for a working WAN IP address. You have already verified the gateway’s assigned WAN IP address matches the work order (P14 step 1).
Now we need to verify the assigned WAN IP address will give us access to the Internet.
Requirements:
•
DSL trained (DSL light on solid)
•
Laptop wireless OFF
•
Laptop set to obtain an IP address automatically
•
Laptop wired to the 7550 via an Ethernet cable
If we can reach the Internet, test 1 was successful.
(WAN IP works)
1
Laptop (wired)
Obtain IP address automatically
Follow the steps below to perform test 1.
Step Action
1 Your laptop’s TCP/IP properties must be set to obtain an IP address automatically.
2 Connect laptop to 7550 via Ethernet cable (any port E1-E4)
3 Verify laptop received a private IP address (ex. 192.168.254.??)
4 Using your web browser, connect to an Internet site (ex. www.yahoo.com
)
IF…
Yahoo loads in browser…
Unable to display page…
THEN…
Go to step 6
Go to next step (step 5)
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NETGEAR 7550
Technical Reference Guide v2.0
Test number 1
(continued)
Step Action
5 Using your web browser, connect to 7550 (192.168.254.254)
IF…
7550 GUI loads in browser…
Problem with WAN IP
Unable to display page…
THEN… address.
•
Contact 866-ISIS-NOC
•
Verify physical connections
(PC to 7550)
•
Verify laptop TCP/IP settings (“obtain automatically”)
•
Restart test at step 1
6 Yahoo loaded. Test 1 completed successfully.
Continue testing with test number 2.
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Test number 2
This will test for a working Public LAN.
Requirements:
•
DSL trained (DSL light on solid)
•
Laptop wireless OFF
•
Laptop manually assigned IP address (from customer’s LAN block)
•
Laptop manually assigned DNS address
•
Laptop wired to the 7550 via an Ethernet cable
If we can reach the Internet, test 2 was successful.
(Public LAN & WAN IP works)
2
Laptop (wired)
IP address manually assigned
Follow the steps below to perform test 2.
Step Action
1 Your laptop’s TCP/IP properties must be set to use the following address:
IP address: <LAN Network
+2
>
Subnet mask: *
See Subnet Mask below
Default gateway: <LAN Network
+1
>
Use the following DNS server addresses:
Preferred DNS server: <Your area primary DNS address>
Alternate DNS server: <Your area alt. DNS address>
Ex.: Work order’s LAN Network: 173.84.136.
168
/30
Laptop’s IP address: 173.84.136.
170
Laptop’s Subnet mask: 255.255.255.252
Laptop’s default gateway: 173.84.136.
169
Subnet Mask:
/30
255.255.255.252
/29 255.255.255.248
/28 255.255.255.240
Note: + 2
Note: /30
Note: + 1
*For more info see Appendix A: Configuring Static IP into Computers
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NETGEAR 7550
Technical Reference Guide v2.0
Test number 2
(continued)
Step Action
2 Connect laptop to 7550 via Ethernet cable (any port E1-E4)
3 Using your web browser, connect to an Internet site (ex. www.yahoo.com
)
IF…
Yahoo loads in browser…
Unable to display page…
THEN…
Go to step 5
Go to next step (step 4)
4 Using your web browser, connect to 7550 Public LAN address
(from order: LAN network + 1).
IF…
7550 GUI loads in browser…
Problem with LAN IP
Unable to display page…
THEN… block.
•
Contact 866-ISIS-NOC
•
Verify physical connections
(PC to 7550)
•
Verify laptop TCP/IP settings (manually assigned)
•
Restart test at step 1
5 Yahoo loaded. Test 2 completed successfully.
Continue testing with test number 3.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Test number 3
This will test for a working wireless connection.
Requirements:
•
DSL trained (DSL light on solid)
•
All Ethernet cables disconnected
•
Laptop wireless ON
•
Laptop wireless configured with customer’s WPA Shared Key
•
Laptop connected to customer’s SSID
•
Laptop manually assigned: IP address (from customer’s LAN block), and
DNS address
If we can reach the Internet, test 3 was successful.
(Wireless, Public LAN, & WAN IP address works)
3
Laptop (wireless)
IP address manually assigned
Follow the steps below to perform test 3.
Step Action
1 Laptop TCP/IP properties manually assigned. See test 2, step 1.
2 On your laptop, refresh list of available wireless networks and connect to customer’s wireless network.
3 When prompted, enter WPA Shared Key.
IF…
Connected…
Refused…
THEN…
Go to next step (step 4)
May have mistyped shared key – try again.
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Wireless Network Configuration,
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Test number 3
(continued)
Step Action
4 Using your web browser, connect to an Internet site (ex. www.yahoo.com
)
IF…
Yahoo loads in browser…
Unable to display page…
THEN…
Go to step 6
Go to next step (step 5)
5 Go back and successfully complete test 1 and 2. Then retry test 3.
6 Yahoo loaded. Test 3 completed successfully.
Business Class HSI is fully tested.
Testing done!
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Key Features
- Dual-band Wi-Fi with speeds up to 300Mbps on the 2.4GHz band and 450Mbps on the 5GHz band
- Four Gigabit Ethernet ports for wired connectivity
- One USB 2.0 port for connecting external storage devices
- Support for IPv6
- Advanced security features, including firewall, intrusion detection, and access control
- Easy-to-use web interface for managing the device
Related manuals
Frequently Answers and Questions
What is the maximum speed of the Netgear 7550's Wi-Fi connection?
How many Ethernet ports does the Netgear 7550 have?
Does the Netgear 7550 support IPv6?
What security features does the Netgear 7550 have?
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