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Communication through PC
Software overview
The enclosed CD-ROM contains the following software: TK-Suite Basic and the TAPI and USB drivers. There is also the NDISWAN Driver for the
AC 14 WebPhonie. To be friendly to our environment we have not included printed version of the individual programs as help will be available in each program by just clicking on the question mark.
Program components of software package TK-Suite
TK-Suite Server
contains the following components, TK-Suite Set, TK-Suite Bill and TK-
Suite contact. TK-Server is a program which runs in the background under Windows ME and as a service under Windows 2000/XP. This means that you do not work directly with the program but with the TK-Suite-Client and an Internet Browser application.
TK-Suite Set
You can program the telephone system from your PC with TK-Suite Set.
Call forwarding, ringing rhythms, day/night service and all ISDN parameters can be set quick and easy. With TK-Suite set you can save the telephone system configuration on your hard disc.
If required you can send this back up data back to the telephone system. (see Chapter
”Programming of the Telephone System”)
With the LCR component of TK-Suite Set you will be able to reduce call cost of your telephone system, provided your LCR table is kept up do date, by using the most cost effective service provider. Should this line be busy, then the automatic fallback function of the system will automatically select the next alternative service provider. A individual routing table can be created at any time to ensure cost effective phone calls.
Should you like to take advantage to use a provider on a ”call by call” * selection, without being registered to this or having an account, then this is also no problem. Up to eight providers with their dialling codes can be selected in a weekend profile. In addition you can select up to eight tariff tables.
*Network dependent telephone integration)
TK-Suite Bill
is for the analysis of your call data.
If your service provider should forward call charge information, then the software will record all call charges. TK-Bill will sort and calculate per extension, date, telephone number or customer. In addition a sort of all calls per providers is also available. TK-Bill will not only record calls cause a charge, but also records incoming calls.
TK-Suite Contact
is your personal telephone and address book with multi user functionality. It is possible to import the phone book data of the telephone system into TK-Suite Contact. It works closely together with TK-Suite Client to give you a fully functional CTI working environment.
TK-Suite Client
serves to integrate all TK-Suite components in your desktop so that it is possible to access each tool per mouse click. In addition
TK-Suite Client offers you a fully functional CTI workplace with the ability to call telephone numbers from TK-Suite Contact, display incoming calls and reminders with the resubmission function.
C
Communication through PC C - 1
Installing TK-Suite
Start the installation routine of TK-Suite. After you selected the installation folder and start up group, you will be asked from the TK-Suite Basic installation routine if the application should be installed as
Single Work Station, Server – or Client version.
Select
Single User
if you would like to use the Telephone
System with one PC only.
Select
Server
if you would like to use the Telephone System with more than on e PC.
Select
Client
if you would like to use the Telephone System with more than one PC and have already installed the Server Version to which you have access. Please ensure that the User Setting has already been prepared on the Server for the Client.
You will be asked for the Server Name, User
Name and Password if you install TK-Suite
Client to access TK-Suite Server on the network. Name and Password should have been allocated before in the TK-Suite Server version.
You select between an active an passive connection on installing TK-Suite Basic.
ACTIVE:
The connection to the Telephone System is permanent and the port to which the computer is connected is constantly in use and not available for any other application. A sensible choice for a Server or Single User if the CTI application should be used constantly.
PASSIVE:
The connection to the telephone system will only be established on programming or transfer of call charge data.
The port may be used by other applications when not in use.
CTI is
not
possible with this setting.
C - 2 Communication through PC
Afterwards you may select the type of connection to the system:
- Com1 or Com 2 if you want to communicate via the serial port with the system.
- Internal SO/USB Capi 2.0 if you want to communicate via the USB or ISDN connection. This type of connection does not support CTI and will not be offered if you have selected “Active” before hand.
- X31 if you want to communicate with the system via the internal SO or USB connection and not to engage a speech channel of the internal SO of the system.
To use CTI you must communicate with the system either via the serial port or via the
X31 protocol.
CTI - Computer-assisted calling via TAPI interface
TAPI - (Telephony Applications Programming Interface) in contrast to TK-Phone is not a standalone CTI application but an interface between a
TAPI-compatible Windows application and the TK system. Provided programs (applications) support this interface, it is possible to control the TK system. The extent of control depends on the application used. However it usually includes starting outgoing calls (selection from the application) and display of incoming calls.
TSP is a driver which you must install on your PC.
It executes the required TAPI functions and controls the necessary data exchange between the PC and the TK system.
Because of the continually growing function capability of TAPI-assisted applications the TSP needs to be continuously expanded. So that you always have the current TSP available we make the TSP available to you on our Internet homepage at hhp://www.agfeo.de.
C
TAPI is a Microsoft Operating Systems interface and the application side of the Microsoft-
Telephony-Interface. To connect this interface to the TK system a Telephony-Service-Provider
(TSP) from the manufacturer of the ISDN hardware is necessary, in this case AGFEO. The
The self-unpacking file contains all the information necessary for installation and for the applications supported. If you do not have internet access please contact your dealer. The TSP will be sent to you free of charge.
Communication through PC C - 3
System requirements
The following are system requirements for installation of the software packages:
- Pentium II with a processor speed of 233 MHz or higher
- 64 MB of available hard disc space
- Microsoft Windows 2000/ME/XP
Should you like to run TK-Suite with several clients then we would like to suggest to use
Windows 2000 or XP as platform of your server installation.
Set up USB connection
You can connect the TK system to a desktop PC or notebook via the USB interfaces.
1. Take the USB cable supplied (identified by the
USB symbol on its plugs)
2. Plug the square plug (B-plug) for the USB cable into the USB socket on the TK system
3. Plug the flat plug (A-plug) on the USB cable into one of the USB connections on your computer
4. Switch your computer on.
When you first start up Windows with the TK system you will be asked to specify the position of the driver. For further details see section „Install driver software“.
Install driver software
Important !
If you have already installed an ISDN card from a different manufacturer in your computer you must first remove this. Follow the instructions in the manufacturer’s handbook.
During the software installation, you are possibly requested to insert the operating system CD. Get your operating system CD.
Before you install the driver software the TK system must be connected to the PC via the USB interface.
1. When the PC has recognised the TK system connected to it the „Hardware Assistant“ appears. The Hardware Assistant installs the software for a new hardware component
(AGFEO AC 14 USB).
Click on „continue“.
2. In the next dialog window select „Look for the best driver for the equipment (recommended)“ and click on „continue“.
3. Activate the option „CD-ROM“ in the next dialog window and de-activate all other boxes.
Place the CD in the CD-ROM slot and click on
„continue“.
4. Once the drivers have been found, click on
„continue“ to start installation.
5. The drivers will be installed.
6. Under "ISDN configuration" you read the note text and click on "continue".
7. Select the D-channel-protocol: "DSS!: Euro-
ISDN" and click on "continue".
8. Now you are requested to input the telephone number(s). Enter the internal telephone number(s) for the PC at the USB link. The internal call numbers 20 to 29 are available
(see system programming under port allocation). Click on "continue".
9. The ISDN configuration is finished. Click on
"finish".
10. On request, insert the operating system CD, in order to load the USB support. After the software for the new device was installed, click on "finished".
11.Once installation is completed, start your PC up again.
C - 4 Communication through PC
If you want to modify the telephone number(s) for the PC in the USB link later:
Select " start / programs / accessories / communication / Assistant for ISDN configuration".
1. Under "ISDN configuration" you read the note text and click on "continue".
2. Select the D-channel-protocol: "DSS1: Euro
ISDN" and click on "continue".
3. Now you are requested to input the telephone number(s). Enter the internal telephone
Uninstall driver software
If you don´t need the driver software anymore, you can uninstall it.
Remove the AC 14 USB in the Device Manager number(s) for the PC at the USB link. The internal call numbers 20 to 29 are available
(see system programming under port allocation). Click on "finished".
4. The ISDN configuration is finished. Click on
"continue".
5. For the termination of the installation you restart your PC.
(find under System setup / System / Device Manager / Network cards / AGFEO ISDN AC 14 USB).
C
Communication through PC C - 5
Connections to Internet or other network
These instructions show you how to connect to the
Internet or other network with the Microsoft remote data transmission network.
1. Open (double-click) the symbol „workplace“ on the desktop.
2. Open (double-click) the symbol „DT network“.
The DT network is automatically installed as standard in Windows 98. If the remote data transmission network does not appear under
„workplace“, you can still install it. Select
„Start / setup / system control / software“.
Further information can be found in the
Windows Help index under „Software, install components“.
3. If this is the first connection, click on
„continue“. Otherwise open (double-click)
„Create new connection“.
4. In Help enter a name for the connection eg the name of your provider.
5. Under „Select device“ select „AGFWMP-Line
1“ and click on „continue“.
6. Enter the ISDN dialling number for your
Internet provider or the remote network and click on „continue“.
7. Click on „complete“. A symbol for this connection will appear.
Configure connection
1. If the remote data transmission network is not open: Open (double-click) the symbol
„workplace“ on the desktop. Open (doubleclick) the symbol „remote data transmission network“.
2. Open the dialog window in which you can configure your connection. Click with the right mouse key on the symbol for the previously installed connection and select „Properties“.
3. Activate the registration card „Server types“.
Execute the following steps:
. If you are setting up an Internet connection, deactivate „Register with network“.
. Activate „software compression“.
. For connections to the Internet activate only
„TCP/IP“ as the protocol.
Dialling the Internet or other network
Once you have set up the connection to your internet provider or the network as described you can now dial into the corresponding network. If you want to surf the net or access your e-mail you must have a web browser or e-mail application installed.
To connect, follow these steps:
1. Open (double-click) the symbol „workplace“ on the desktop.
2. Open (double-click) the symbol „remote data transmission network“.
3. Open (double-click) the symbol for the connection set up previously
4. In the dialog window „connect to“ do the following:
Input the name made available by your internet provider and the code word.
Click on „connect“.
As soon as the connection is made the dialog window „connected to“ appears.
5. You can now surf the internet with your web browser or access your e-mails with an e-mail application.
Disconnecting
To disconnect click on the dialog window
„connected to“ on „disconnect“.
If this window has minimised to a symbol, click on the symbol in the task bar.
C - 6 Communication through PC
Glossary
Services
A service identification (ID) (e.g. telephony, fax) is transmitted in ISDN when an ISDN subscriber is called. The caller is only connected if the called terminal has the same service ID. This prevents wrong connections of two different terminal types
(e.g. phone and fax).
DT - network
With the Microsoft Windows data transmission network your computer can accept a connection to an internet service provider.
ISDN (Integrated Services Digital Network)
All services (speech and data) can now be transmitted in one network.
Incoming external connection
Connection to a terminal of the telecommunications system set up by an external subscriber with the phone number of the telecommunications system.
Configuration
Setting (programming) the functions of the telecommunications system with a PC by means of a configuration program.
Terminals
Appliances which you connect as internal subscribers of the telecommunications system.
Analog terminals such as telephones, answering machines, fax machines, combi-devices
(telephone, fax and possibly answering machine in one unit), modem.
Line (B-channel/S0 basic access)
You can connect an external S0 basic access to your ISDN telecommunications system. Every external S0 basic access behaves like two conventional analog lines. You therefore have two lines (B-channels) on which you can make telephone calls (local, long distance or overseas calls).
External
A distinction is made between internal and external calls when telephoning in a telecommunications system. External calls are calls to subscribers which are not connected to your telecommunications system. Connections between terminals of your telecommunications system and other terminals at your multiequipment access are therefore also external connections. The local tariff is usually charged for such connections.
Dual tone multi-frequency dialling method
(DTMF)
Every dialled digit is assigned a certain tone.
Telephones with this dialling method require a signal key (refer back key R) on the telecommunications system.
MoH (Music on Hold)
A waiting external subscriber hears music whilst the connection is on hold, e.g. when a call is forwarded.
External seizure (seize outside line)
Seizure of a line (B-channel) to call an external subscriber.
Outgoing external connection
Connection to an external subscriber set up from a terminal of the telecommunications system by dialling an external phone number.
Pulse dialling method (PD)
Every dialled digit is assigned a fixed number of pauses. The pauses are audible in the earphone when dialling.
Internal
Internal calls are calls which subscribers in the telecommunication system hold with each other by dialling the internal phone number. These calls are generally free.
MSN (Multiple Subscriber Number)
The multiple subscriber number is one of the phone numbers under which the multi-equipment access can be reached.
A
NTBA (Network Termination for ISDN Basic
Access)
The network operator lays his copper cables up to this access point (S0 basic access). You connect your telecommunications system and other ISDN terminals to it.
Ringing assignment
In the ringing assignment you define which terminals of the telecommunications system are to ring when an external call is received. Should only one terminal ring or several terminals simultaneously?
Appendix A - 1
Ringing assignments for external calls are: day service, night service and forwarding (internal).
You can switch over between day and night service at any time from any telephone.
Internal call forwarding – An incoming external call which is not answered within a certain time is forwarded. The terminals of the telecommunications system defined in the call forwarding then ring. The number of rings until forwarding is adjustable.
Switch box
You can call the switch box of your telecommunications system externally and for example switch the ringing assignment, set up a diversion or monitor a room with a post-dialled
* procedure.
You can reach the switch box externally by a multiple subscriber number (MSN) specially assigned to the switch box. The switch box is protected against unauthorised access by the box PIN.
Signal key R (refer back)
A key on the telephone which you have to press when you want to refer back to another subscriber during a call. The signal key must have the flash function, i.e. must be able to effect a short pause.
USB
U
niversal
S
erial
B
us is a serial interface with transmission rate up to 12 Mbit/s. A USB connection can serve several items of equipment simultaneously. These can be added or removed during the current opreation.
If something goes wrong
Inspections
- In the case of malfunctions in the telecommunications system, please check the system is being operated correctly as described in the operating instructions.
- Check that the connections of the terminals and the telecommunications system are correctly plugged in.
- If you cannot eliminate a fault, your dealer will be glad to help.
N. B.! You can only use the ISDN features of your
AGFEO ISDN telecommunications system if your network operator provides these features.
Switching off the special dialling tone
You hear the special dialling tone when you lift your telephone’s handset.
You hear the special dialling tone when do not disturb, automatic dialling or a diversion are active.
h * S O N q
Lift handset
Special dialling tone
(deactivate functions)
Acknowledgement tone
You can deactivate all functions which initiate a special dialling tone with the
*
procedure.
ª
Replace handset
Power failure
You cannot dial internally or externally during a power failure.
When power supply is recovered:
- the telecommunications system works again with the previously configured program. All the settings made by the programming mode or the
PC program are retained providing the programming mode was properly terminated.
A - 2 Appendix
- callbacks are deleted
- the connections parked in the telecommunications system are deleted
- the connection cost totals and connection data records are saved.
Behaviour in the event of faults
Fault
Programming of telecommunications system unclear
Possible causes
No dialling tone on Power failure lifting the handset
Defective terminal
Defective installation
Remedy
Reset the telecommunications system
Reset the telecommunications system to the as-delivered state and reprogram
Check mains connection, fuses
Check terminal at another connection
Check the terminals in the socket and on the telecommunications system
Switch off do not disturb No internal calls are received
No external calls are received
Do not disturb switched on
(special dialling tone)
Diversion to another telephone (internal/external)
(special dialling tone)
Wrong MSN entered
MSN – internal subscriber assignment missing
Do not disturb switched on
(special dialling tone)
Diversion to another telephone (internal/external)
(special dialling tone)
Switch off diversion
Enter right MSN, delete all if necessary
Assign internal subscriber to the MSN
(ringing assignment)
Switch off do not disturb
Switch off diversion
ISDN call forwarding is active Deactivate ISDN call forwarding
No outgoing external No authorisation connection possible programmed
Cost limit reached
Check authorisation, access to ISDN network, assignment of barred numbers
Transfer of external The refer back key r on the call (refer back) not telephone is set as an earth possible key
Inform system administrator
Set the telephone to DTMF (tone dialling) and the refer back key to flash
A
Incorrect flash time Set the flash time on the telephone or on the telecommunications system for the terminal connection concerned
Appendix A - 3
Resetting the telecommunications system
You can return the programming of the telecommunications system to a defined condition by resetting. This may be necessary when unclear settings are to be reset or the telecommunications system is to be reprogrammed.
After the reset, the telecommunications system operates again with the previously configured program. All the settings made by the programming mode or the PC program are retained providing the programming mode was terminated properly.
Attention! The following are deleted when the telecommunications system is reset:
- all existing internal and external connections
- remote configuration
- internal callbacks
- ISDN callback on busy
- Line reservations
Hardware reset
– Pull the power pack from the socket of the 230 V mains and plug it back in.
Software reset
– Run the following procedure
Software reset
Start programming mode: h
*PRO
PRO
h * R E S ª
Lift handset
RES
et the telecommunications system
(system PIN)
Replace handset
Rings
External call
Rhythm 0 (standard)
Rhythm 1
Rhythm 2
Rhythm 3
Rhythm 4
Internal call
Reserving a line
q
ª
All ringing rhythms for incoming external calls start with an initial ringing of
500 ms. This is followed by a 2 s pause. This is for technical reasons to transmit the caller’s phone number (CLIP). It is then possible to distinguish calls under different phone numbers of the telecommunications system (see diagram).
{{{{{{{{{{||||||||||||||||||||||||||||||||||||||{{{{{{{{{{||||||||||||||||||||||||||||||
An external subscriber calls
{{{{{{{{||{{||||||||||||||||||||||||||||||||||||{{{{{{{{||{{||||||||||||||||||||||||||||
. . .
. . .
{{{{{{{{||{{||{{||||||||||||||||||||||||||||||||{{{{{{{{||{{||{{||||||||||||||||||||||||
. . .
{{{{{{{{||{{||{{||{{||||||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||||||||||||||||||||
. . .
{{{{{{{{||{{||{{||{{||{{||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||{{||||||||||||||||
. . .
{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||
. . .
An internal subscriber calls
{{{{||||{{{{||||{{{{||||{{{{||||{{{{
Explanation:
{{{{{{{{{{||||||||||
. . .
Ring pause continued
The rings may deviate depending on the terminal used.
A - 4 Appendix
Tones
Dialling tone
- internal
- external
{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{|||||||||||| signals that you can dial after lifting the handset
. .
.
{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{ .
. .
.
continuous tone which you hear when you have seized a line after dialling “0”
Ringing tone
- internal
- external
Busy tone
Special dialling tones
- Programming tone
- Lock tone
Knocking tone
Acknowledgement tone
{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||
The internal subscriber is called
. . .
{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||
The external subscriber is called
. . .
{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||
The dialled internal or external subscriber is busy
. . .
||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{
. . .
Signals, after lifting the handset, that you can dial but do not disturb, automatic dialling or a diversion is switched on
{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||
. .
.
Signals, after lifting the handset, that you cannot dial, the programming mode or the cost menu are switched on
{{|{{||||||||||||||||||||||||||||{{|{{||||||||||||||||||||||||||||{{|{{|||||||||||||||
Signals, after lifting the handset, that the telephone is locked.
. .
.
{{||||{{||||||||||||||||||||||||||||||||||||||||||||||||||||||{{||||{{|
. .
Signals an external call in your conversation after 10 s
{{{{
Input accepted
Error tone
Explanation:
{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||
Operating error/input rejected
. . .
A
{{{{{{{{{{||||||||||
. . .
tone pause continued
Appendix A - 5
Technical data
Housing dimensions
Weight
Ambient temperature
- operation/storage
Humidity
Main connection
- power consumption at
U rated
= 230 V and full load
- length of the connecting cable
- power pack (type)
S0 access
- connection
- length IAE cable
Analog terminals
- range
- connection
- dialling method
- refer back key
- Modem operation
PC interface
- range
- connection
- length of the PC cable
USB interface
- length of the USB cable
Data backup during power failure
Music on Hold (MoH)
15.4 x 21.5 x 4.6 (width x height x depth) in cm
980 g including power pack
5 °C to 40 °C/-25 °C to +70 °C max. 70% (no condensation)
230 VAC, +10%/-10%, 50 Hz
I rated
2 m
= 40 mA (9 VA)
TST 433238
Multi-equipment access, Euro ISDN by Western socket RJ45 and enclosed
IAE connecting cable IAE8/IAE8
1.5 m
4 a/b terminals (telephone, answering machine, fax, modem
2 x 50 ohms (ø 0.6 mm, 800 m) symmetrical, 2-wire via TASE connections without coding F or N or via screw terminals, plug-in
Pulse dialling or DTMF
Flash (50 to 200 ms) transmission speed up to 56600bps, can be reduced if necessary to 33600 bps by transmission path and lines similar to RS 232C
3 m, +/-5 V
9-pole D-Sub socket
2m
Universal Serial Bus
3 m unlimited internal, 1 melodie
A - 6 Appendix
Key words
A
CTI - Computer-assisted calling C - 3
B
Barred numbers
D
Day service
Display charges for the last call
activating (switching on) deactivating (switching off)
via the ISDN exchange via the telephone system
Dual tone multi-frequency dialling method (DTMF)I -
Durchrufen von unterwegs O - 9
E
C
Calling an internal subscriber
Communication of the charge pulses
Connecting the telecommunications system S - 3
Connections to Internet or other network
External connection
External seizure at combi-device connection
spontaneous spontaneous with internal switching
F
Forwarding (internal)
Key words
K - 1
K
H
I
Inspections in the event of malfunctions
Installing the configuration program
Interface
parking (replugging on the bus)
K
L
Locking/unlocking the telephone
K - 2
M
MSN (Multiple Subscriber Number)
Multiple subscriber numbers (MSN)
N
NTBA (NT) – network termination
O
P
Parking
in the ISDN exchange in the telephone system
Phonebook
PIN (Personal Identity Number)
Power pack connecting
Power pack connecting
Power
Program components of software
Programming
Programming mode
Key words
R
Remote configuration – Remote service
Resetting the telecommunications system
Restoring the as-delivered state
S
System PIN
T
Telephoning
Connecting to external TAE sockets
Connecting to the telecommunications systemS -
Tracing – identifying malicious callers
Transmitting your phone numberO - 1, O - 2, O - 21
U
W
K
Key words
K - 3
Copyright
Copyright 2004 AGFEO GmbH & Co. KG
Gaswerkstr. 8
D-33647 Bielefeld
We reserve all rights to this documentation; this applies especially in the event of a patent award or registered utility.
The documentation may not be changed or translated manually or in any other way into any
Technical modifications
The AGFEO GmbH & Co. KG reserves the right to change representations and data in this documentation in the interests of technical progress without prior notice.
language or computer language of any form by any means neither wholly nor in part without our express permission. This applies for electronic, mechanical, optical, chemical and all other media.
Trade marks and names used in this documentation are subject to the rights of the companies concerned.
This documentation has been prepared with the utmost care and is revised regularly. Despite all our care, however, technical inaccuracies and typographical errors cannot be totally ruled out.
All errors which become known to us will be corrected in new editions. We are grateful for any hints at errors in this documentation.
You can only use the numerous ISDN features of your AGFEO ISDN telecommunications system if your network operator offers them.
K - 4
K - 5
K
This device meets the requirements of the EU directives:
91/263/EWG Telecommunications Equipment
73/23/EWG
89/336/EWG
Low voltage equipment
Electromagnetic compatibility
Your telephone carries the CE mark of approval.
Ident. No. 1538477
Subject to modifications.
Printed in Germany
0047
Der Umwelt zuliebI - 100% Altpapier
AGFEO
GmbH & Co. KG
Gaswerkstr. 8
D-33647 Bielefeld
Internet: http://www.agfeo.de
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