Input in the programming mode . AGFEO AC 14 WebPhonie

Programming the telecommunications system with a telephone

Notes on programming with a telephone

Programming with a telephone always involves the steps:

- Start the programming mode,

- Input

- Exit the programming mode.

Listen to the dialling tones or pulses in the earphone when programming. Wait after entering every digit until the digit is dialled. You may hear theAckn owledgement tone if your entry is valid or the error tone (busy tone) if your entry is invalid.

Recommendation: Use a telephone with DTMF dialling for faster programming.

If you use a telephone with handsfree facilities, you can press the loudspeaker key instead of “Lift handset” or “Replace handset”.

Starting the programming mode

In order to be able to change settings, you first have to start the programming mode. Then you can make all the settings for your telecommunications system one after the other.

N.B.!

You

cannot

use the phone whilst you are in the programming mode. You hear the programming tone on lifting the handset.

h * P R O

(system PIN)

Lift handset q ª

Acknowledgement tone, otherwise enter the system PIN

Replace the handset

Entering the system PIN?

If you hear the short Acknowledgement tone after

*PRO

no system PIN is programmed in the telecommunications system. It is not necessary to enter the system PIN.

If you do not hear a tone after

*PRO

, a system PIN is programmed in the telecommunications system. Enter the 4-digit system PIN. If the PIN is correct, you will hear theAckno wledgement tone. If the PIN is wrong, you will hear the error tone.

P

Input

After lifting the handset, enter

*

and the first three letters of the name of the function or

*

and the 3-digit code. Then enter other parameters (on or off, phone numbers etc.). All entries for a function are terminated by replacing the handset.

If you make an error, replace the handset and start again from the beginning.

Acknowledgement tone or error tone

If an entry is invalid, you will immediately hear the error tone (busy tone). Replace the handset and start again from the beginning.

You will hear the shortAc knowledgement tone when all entries are clearly terminated and valid.

Programming P - 3

Restoring old settings

You can try out settings in the programming mode. Settings are not saved until you exit the programming mode. You can restore the settings h * E S C q

Lift handset

ESC

(old settings) last saved beforehand. The programming mode is then exited automatically.

ª

Acknowledgement tone

Replace handset

Exiting the programming mode

Exit the programming mode after you have made all the settings. The new settings are then saved.

The settings are retained even in the event of a power failure.

h * E N D q

Lift handset

END

(exit programming mode)

ª


Replace handset

Restoring the as-delivered state

If the programming is unclear, you can restore the as-delivered state during the programming mode

(clear memory).

Start programming mode: h

*PRO

PRO

Clear memory – Attention!

All existing connections are cleared. Wait about 2 minutes!

The programming mode is exited.

(system PIN) q

ª h * A U S q

Lift handset

Restore as-delivered state


ª

Replace handset

P - 4 Programming

Saving multiple subscriber numbers

Save every multiple subscriber number (MSN) which your network provider has assigned for your

ISDN multi-equipment access in your telecommunications system.

Your telecommunications system can save up to

10 multiple subscriber numbers. Enter every multiple subscriber number singly and without the


*PRO

PRO

local network code after the following

* procedure.

When you select “Fast”, you save the MSN’s and at the same time the terminal on which you have executed this function is also in the call assignment of this MSN.

(system PIN) q

ª h * M S N

E

L

S

E

nter

De

l

ete

Fa

s

t

Lift handset

Selection

M z

Enter MSN

A

MSN’s

Selection:

#

q ª

Ackn tone

Replace handset

Continue programming or exit programming mode: h

*END q

ª

END

Defining ringing assignment

In a ringing assignment you define which terminals of your telecommunications system are to be called under which multiple subscriber numbers (MSN). You can assign one or more terminals to an MSN.

You can define three call assignments to every multiple subscriber number of your telecommunications system:

- the day service

- the night service

- the forwarding service (internal)

The forwarding is only active when switched on.

You can switch it on and off from any telephone, even en route.

As-delivered state:

- Day service on for all MSN’s, no internal phone number entered, the internal phone numbers

11, 12 and 13 are called in the case of an external call.

- Night service off for all MSN’s, no internal phone number entered

- Forwarding (internal) off for all MSN’s, no internal phone number entered

Cycles (number of rings) until forwarding: 5 You can switch over the

day/night service

at any time from any telephone, even en route.

In the

Forwarding (internal)

you define to which terminals of your telecommunications system the call is to be forwarded when a call is not answered under an MSN. In this case, you define after how many ringing cycles the call is forwarded. It is forwarded immediately if the subscriber(s) of an MSN is (are) busy.

Internal phone numbers of your telecommunications system:

11 (connection 1), 12 (connection 2), 13

(connection 3), 14 (connection 4), 50 (switch box)

You can reach the PC connected to USB by dialling internal numbers 20 to 29.

Programming P - 5

P

Day service


*PRO

PRO

h * T A G

E

L

E

nter

Delllllete

(system PIN)

Mz # q

ª

Iz #

Lift handset

Day service Selection

M

SN

ID

Enter MSN for which day service is defined

I

nternal

ID

I

nternal phone no. which is to be called (see notes)


*END q

ª

END

Night service

Start programming mode; h

*PRO

PRO

(system PIN) h * N A C Mz #

Delllllete q

ª

Iz # q ª

Ackn.

tone

Replace handset q ª

Lift handset

Night service Selection

M

SN

ID

Enter MSN for which night service is defined

I

nternal

ID

I



*END q

ª

END

Call forwarding


*PRO

PRO

h * W E I

E

L

E

nter

Delllllete

(system PIN)

Mz # q

ª

Iz #

Ackn.

tone q ª

Replace handset

Lift handset

Call forwarding Selection

M

SN

ID

Enter MSN for which call forwarding is defined

I

nternal

ID

I


Ackn.

tone

Replace handset


*END q

ª

END

Notes

Several internal phone numbers can be entered as follows:

...

IzIz

...

#

All the assigned internal phone numbers are deleted when clearing a ringing assignment (day, night service or call forwarding) of an MSN.

If you want to use the telecommunication system’s switch box, you should not enter the internal phone number 50 of the switch box with an answering machine in the ringing assignment of a multiple subscriber number. The answering machine may answer the call before the switch box.

P - 6 Programming

Ringing cycles before forwarding


*PRO

PRO

(system PIN) q

ª h * Z Y K E z M z # q ª

Ackn. tone Replace handset

Lift Cycles (number of Input ID Number of

M

SN

Enter MSN for which handset rings) rings (2 to forwarding is defined

ID

8)


*END q

ª

END

Setting the rhythm for external calls

You can assign different ringing rhythms to 5

MSN’s in order to be able to hear from the ringing whom the caller wants to speak to.


Rhythm 0 (standard) for all

MSN’s.


*PRO

(system PIN) q

ª

PRO

h * R H Y Ez Mz # q ª

Lift handset

Rhy

thm

E

nter, rhythm 0 to 4 the rhythm is to apply


*END q

ª

END


Replace handset

P

Notes

All ringing rhythms for incoming external calls start with an initial ring of 500 ms. This is followed by a 2 s pause. This is for technical reasons to transmit the phone number of the caller (CLIP).

Then it is possible to distinguish calls under different multiple subscriber numbers (see the diagram).

Ringing rhythms

Rhythm 0 (standard)

Rhythm 1

Rhythm 2

Rhythm 3

Rhythm 4

{{{{{{{{{{||||||||||||||||||||||||||||||||||||||{{{{{{{{{{||||||||||||||||||||||||||||||

. . .

{{{{{{{{||{{||||||||||||||||||||||||||||||||||||{{{{{{{{||{{||||||||||||||||||||||||||||

. . .

{{{{{{{{||{{||{{||||||||||||||||||||||||||||||||{{{{{{{{||{{||{{||||||||||||||||||||||||

. . .

{{{{{{{{||{{||{{||{{||||||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||||||||||||||||||||

. . .

{{{{{{{{||{{||{{||{{||{{||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||{{||||||||||||||||

. . .

The calls may deviate depending on the terminal used.

Programming P - 7

Programming access to the ISDN network

You define which multiple subscriber number(s) of the telecommunications system every internal subscriber can use to set up an external connection. The connection costs are registered under this multiple subscriber number (MSN) which is transferred to the called party.

You define one of the three authorisations for every MSN:

Preferred

– this MSN is transmitted automatically in the case of external seizure

“spontaneous with internal” or with “0”.

Free

– these MSN’s can be selected for external seizure by the internal subscriber. On the telephone by entering

*MSN

and the MSN.

This is only possible when the external seizure

“spontaneous with internal” is switched off.

If the internal subscriber is authorised for several multiple subscriber numbers, the first assigned

MSN is transmitted spontaneously at external seizure or with “0”.

Barred –

this MSN is barred for the internal subscriber.


All internal subscribers have free access to the ISDN network through every

MSN.


*PRO h * Z U G

B

PRO

Preferred

F

G

F

ree

Barred

(system PIN)

Iz q

ª

M z

Enter

MSN

#

A

A

ll MSN's qª

Lift handset

Access Select authorisation

Enter iiiiinternal

ID and internal phone number for which the access is to apply

Selection:

Access for the telecommunications system


*END q

ª

END

Ackn.

tone

Replace handset

P - 8 Programming

Defining authorisation

Normally every subscriber can telephone all over the world.

However, you can define how far every single phone may call:

- non-restricted

- domestic

- regional numbers table (the regional numbers must be entered additionally)

- City/local calls

- none (only answer incoming calls, semirestricted)


*PRO

PRO


non-restricted for all subscribers

Irrespective of the authorisation, you can define that every subscriber cannot dial certain phone numbers (programmed under “Barred numbers”).

(system PIN) q

ª h * B E R

V

I

N

C

K

Full

Domestic

T

able regional

C

ity/Lo

None

I z q ª

Lift handset Authorisation Selection Enter iiiiinternal ID and internal phone number for which the

Continue programming or exit programming mode: authorisation is to apply h

*END q

ª

END

Ackn.

tone

Replace handset

P

Notes

All subscribers can dial all the phone numbers in the phone book irrespective of the programmed authorisation.

Phonebook numbers which are barred by the barred numbers function cannot be dialled by subscribers with the “Barred numbers” assignment.

Programming P - 9

Programming regional numbers (free range)

You have defined how far a telephone may call under “Authorisation”. If you have set “Table regional numbers” there, you can program up to 10 codes (index 1 to 9, 0, max. 6 digits) which you can define as a region.

If you enter 022 for example, the subscriber with regional authorisation can dial numbers beginning with 022 in addition to making local calls:

- He can dial e.g.: 0221, 0228, 02241, 0228.

- He cannot dial e.g. 0211, 0231, 0288.


No regional numbers defined.

(system PIN) q

ª


*PRO h * N A H

E

L

PRO

E

nter

Delllllete

Lift handset

Regional numbers Selection

Iz

Enter iiiiindex

ID and index

1, 2 ... 9, 0

Vz #

Enter code ID and code number max. 6 digits q ª

Ackn.

tone

Replace handset


*END q

ª

END

Programming barred numbers

You can bar 10 number (index 1 to 9, 0) ranges.

Barred numbers beginning with these codes cannot be dialled. The barred numbers can be assigned to every subscriber in the telecommunications system additionally irrespective of the authorisation.


No barred numbers defined, no barred numbers assigned.

Entering barred numbers


*PRO

PRO

(system PIN) q

ª h* S P E

E

E

nter

L

Delllllete

Iz

Vz #

Lift handset

Barred numbers Selection Enter iiiiindex ID and index 1, 2, ...,

9, 0

Enter code ID and code number max. 6 digits


*END q

ª

END

q ª

Ackn.

tone

Replace handset

P - 10 Programming

Assigning the barred numbers


*PRO

PRO

h * Z U W

A

E

Off

On

(system PIN) q

Iz q

ª

ª

Lift Assign barred Selection Enter internal ID Acknowledgement handset numbers and internal phone number tone


*END q

ª

END

Replace handset

Entering terminal types

Settings are available dependent on the connected terminal types. Certain functions are then automatically active.

Make the setting on every terminal:

- Telephone:

The knocking prevention is switched off and can be switched on.

A call with the “Fax” service ID is not signalled.

- Answering machine:

The knocking prevention is switched on permanently. Anyone can pick up a call from this connection.

- Fax:

The knocking prevention is switched on permanently. A call cannot be picked up. The

“Fax” service is transmitted. Calls with the

“Fax” service ID are always signalled at this connection.

- Modem:

The knocking prevention is switched on permanently. A call cannot be picked up.

- Combi-device:

A combi-device is a telephone generally assigned where it is to be signalled according to the set ringing assignment irrespective of the transmitted service ID. In the case of external seizure with “0”, use the “Telephone” service. In case of external seizure with

“10” use the “Fax” service.

The knocking prevention is switched on permanently.


- Connection 1 – telephone, internal phone number 11

- Connection 2 – telephone, internal phone number 12

- Connection 3 – answering machine, internal phone number 13

- Connection 4 – combi-device, internal phone number 14 with integrated fax. In the combi-device a call is


*PRO

PRO

h *TYP

E

L

E

nter

Delllllete

(telephone)

(system PIN) q

ª

TEL

ANR

TEL

ephone

Answering machine

V FAX

MOD

KOM

FAX

MOD

em

Combi-device q ª

P

Lift

TYP

e of terminal Selection

V

anity

Selection handset


*END q

ª

END

Ackn. tone Replace handset

Programming P - 11

Programming short commands

You can program a function which you want to use frequently as a short command.

Two short commands which you can select with

*0

or

*1

on every telephone are available in your telecommunications system.

The following standard functions are stored as short commands in the

as-delivered state:

*0

=

*TEL V

(Call the phonebook with

*1

=

Vanity input)

*HOE

(Pick up an external call)

You can program any function as short command

0 or 1. Every function starts with

*

.

You can also combine several functions in one short command.

Example: Entering / cancelling limit

Enter the individual functions after index 0 or 1. Do not replace the handset!

*KOS

.... - start cost menu

*LIM

.... - entering / cancelling limit

*END

.... - exit cost menu

If you replace the handset before terminating the short command input with

*KUR

, the entry will be cancelled.

If you delete or cancel a short command input, the appropriate standard function is programmed again.


*PRO

PRO

h * K U R

E

E

nter

L

Delllllete

(system PIN)

Lift handset

Short command

Selection q

ª

Enter iiiiindex

ID and index

0 or 1

Ackn.

tone

Enter function.

Do not replace the handset!

ggf.

* K U R q ª z p

Enter the next function if necessary. Do not replace the handset!

Exit short command input


Replace handset


*END q

ª

END

P - 12 Programming

Setting list of callers

The telecommunications systems saves external calls which no internal subscriber has answered in a list (call list). You can display and print the list with the “TK-Phone” program on the PC. The “TK-

Phone” program is part of the TK-Soft software package.

2. Specify to whom the selection should apply:

-

I

nternal subscriber (eg 11)

-

A

ll internal subscribers


Off – no list

1. Interrogate selection:

- Off – no list of callers is saved for this connection.

- Phone number – All external calls which transmit the phone number are saved for this connection.

- Phonebook – Only those external calls which transmit the phone number and are listed in the telecommunication system’s phonebook are saved for this connection.

The call list contains the following information:

- date and time of the call

- phone number/name of the caller (if the phone number is not transmitted, the caller’s phone number is marked “unknown”)

- multiple subscriber number of the internal subscriber

- service (telephony, fax, data)

The green LED of the telecommunications system flashes rapidly when an entry is saved in the list.

The LED stops flashing rapidly when the list has been read out with “TK-Phone”.


*PRO

PRO

(system PIN) q

ª h * L I S

A

R

T

Off

Phone number

Phonebook

I z

A

Internal phone number

A

ll internal phone q ª numbers

Lift handset

LIS

t of callers

(call list)

Selection Selection:

Enter internal ID and internal phone number or

A

ll internal phone numbers


Replace handset

P


*END q

ª

END

Programming P - 13

Brokerage – Setting the variant

In brokerage you switch back and forth between two parties. One subscriber is held whilst you are speaking to the other one and cannot hear what you are saying. For brokerage with external subscribers, you can define whether the brokerage (Hold) is to take place in your telecommunications system or in the ISDN exchange (Exch).

Difference when brokering with two external subscribers:

Brokerage in the telecommunications system

–

The two lines (B-channels) are busy. Another external connection is not possible.

Brokerage in the Exch

(HOLD) – Only one line (Bchannel) is busy. The 2 nd B-channel is free for another external connection.


Brokerage in the


*PRO h * M A K

A

PRO

Off

E

On q telecommunications system

(system PIN) q

ª

ª

Lift Brokerage in the Selection Acknowledgement Replace handset handset exch tone


*END q

ª

END

Setting the flash time

Analog telephones with DTMF (dual tone multifrequency dialling) require a flash key (R-key or signal key) among other things to transfer calls.

You can adapt the telecommunications system to different flash times of the telephones. The flash time of your telephone is listed in the telephone’s technical data.

Set the flash time at the terminal connection to which it is to apply.


flash time – 50 to 600 ms

Proceed as follows on the telephone to test whether the set flash time is correct:

- set up external call

- press the Flash key

- the time is set correctly if your hear the internal dialling tone

- the connection is cut off, flash time in the telecommunications system is set too short.


*PRO

(system PIN)

PRO

h * F L A E z q

ª q ª

Lift handset

FLA

sh time

Input ID Enter flash time range

2 = 50 to 200 ms

3 = 50 to 300 ms

4 = 50 to 400 ms

5 = 50 to 500 ms

6 = 50 to 600 ms


Replace handset


*END q

ª

END

P - 14 Programming

Programming Music on Hold

Define whether the held caller is to hear music on hold (MoH) when you make a refer back call or forward a call.


Internal Music on Hold

You will hear 1 melodie in succession when you select the internal MoH.


*PRO h * M O H

PRO

A

I

Off

(system PIN)

I

nternal MoH q q

ª

ª

Lift handset

M

usic

O

n

H

old

Selection Acknowledgement tone

Replace handset


*END q

ª

END

Sending zero

Terminals which support the CLIP function (phone number display) may have a call list. This allows simple dialling of unanswered calls. If you have switched off the external seizure “spontaneous with internal” on this terminal, you have to switch on the “send zero” function.


Send zero – off


*PRO

PRO

h * N U L

A

E

Off

On

(system PIN) q q

ª

ª

Lift handset

Send zero Selection Acknowledgement tone

Replace handset


*END q

ª

END

P

Programming P - 15

CLIP function, set options

On analog terminals with caller number display

(CLIP function) the TK system displays the caller number provided this transmitted by the caller or his network operator.

For the CLIP function, you may select one out of several options, given the terminal's support of the chosen option:

- display

name

of caller. The caller's name and number must be stored in the TK system phone book.

- display caller's number (

Phone number

)

- display

time and date

-

Off

- no CLIP function for all subcribers

If you wish to set several options you have set each option individually, using procedur -

*

each time.


caller number ON

In order to use the CLIP function you must switch the CLIP function on at the terminal (see operation - display caller number (CLPI)).


*PRO

PRO

(system PIN)

A

Off h * C O P

N

D

N

ame

D

ate/Time

R

Phone number q q

ª

ª

Lift handset

Set CLIP option Selection Acknowledgement tone

Replace handset


*END q

ª

END

P - 16 Programming

Protecting the programming mode and switch box against unauthorised access

You can prevent unauthorised access to the programming mode with a system PIN (

P

ersonal

I

dentity

N

umber).

You can prevent unauthorised access to the switch box by a box PIN.

System PIN

– Normally every subscriber can program. With the 4-digit system PIN, you can prevent unauthorised starting of the programming mode. This protects your telecommunications system settings (e.g. authorisation of the internal subscribers) against unwanted changes.

Programming is only possible when the system

PIN has been entered after

*PRO

when the programming mode is started.

You can switch the system PIN on or off or change it. In the

as-delivered state

, the system PIN is always 2580 (standard PIN), this is the middle keys from top to bottom. The standard PIN is switched off.

You can enter your own new PIN for better security.

The standard PIN or the new system PIN must be switched on and off separately.

If you forget your own system PIN you cannot do any more programming. In this case you will have to consult your dealer. Only he can reset the PIN.

Box PIN

– You can dial the switch box of your telecommunications system en route from any telephone, e.g. to switch over the day/night service or set a diversion. You can protect the switch box against unauthorised access with the

4-digit box PIN. No box PIN is programmed in the

as-delivered state

. You have to enter a box PIN if you want to use the switch box.

Programming a system PIN


*PRO

PRO

A

Off

(system PIN) h * A N L

E

S

On

S

tandard PIN

N q

Pz

ª q ª

Lift handset

System pin Selection

4-digit system

PIN


Replace handset


*END q

ª

END

Enter system PIN?

If you hear the Acknowledgement tone after

*PRO

, the system PIN is switched off in the telecommunications system. There is no need to enter the system PIN.

If you do not hear any tone after

*PRO

, a system PIN is programmed in the telecommunications system. Enter the 4-digit system PIN. You will hear the Acknowledgement tone if the PIN is correct. If the PIN is incorrect, you will hear the error tone (busy tone). Replace the handset and start the input again from the beginning.

P

Programming P - 17

Programming the box PIN (switch box PIN)


*PRO

(system PIN)

PRO

q

ª h * B O X

E

E

nter

L

Delllllete

P z

q ª

Lift handset

BOX

pin

Selection

4-digit switch box

PIN



*END q

ª

END

Replace handset

Entering the code

Enter your code (local network code). This saves you having to enter the code for phone numbers in the phonebook of your local network.


*PRO

PRO

The code is automatically prefixed to the transmitted phone number.

(system PIN) q

ª h * O R T

E

L

E

nter

Delllllete

Vz # q ª

Lift handset

Local code Selection Enter code ID and code number


*END q

ª

END

Acknowledgement Replace tone handset

P - 18 Programming

Loading new firmware

You can update your AGFEO ISDN telecommunications system to the latest firmware state without manipulating the telecommunications system. You can load the new firmware with a PC at the PC interface or at the

USB interface of the telecommunications system.

Your dealer can also load the new firmware in your telecommunications system remotely by

ISDN.

Backing up the telecommunications system data

- Start the “TK-Suite Set” configuration program on your PC.

- Read all the data from the telecommunications system.

- Save the data on the hard disk or a diskette.

- Save the LCR table.

Loading new firmware

- A firmware update consists of the files xxx.abf

and xxx.bin. These files may be combined in a self-unpacking file ( xxx.exe).

- - The files xxx.abf and xxx.bin must be in the

Updates directory of TK-Soft.

- (...\tksoft\updates)

- Start the update program “TK-Flash”

- The online help will tell you how to operate “TK-

Flash”.

The new firmware is now loaded in the telecommunications system. You cannot use the telephone during the loading process (about 5 minutes). You can follow the loading progress on the PC monitor.

- Exit “TK-Flash”.

- Clear the telecommunications system memory from the telephone.

Clearing the memory from the telephone


*PRO

(system PIN)

PRO

h * A U S q

Lift handset

As-delivered state

(clear memory)

ª


Replace handset q

ª

P

The memories are cleared!

Loading telecommunications system data

Load the saved system data from the PC back into the telecommunications system.

The telecommunications system now operates with the new firmware.

Programming P - 19

P - 20 Programming

Communication through PC

Software overview

The enclosed CD-ROM contains the following software: TK-Suite Basic and the TAPI and USB drivers. There is also the NDISWAN Driver for the

AC 14 WebPhonie. To be friendly to our environment we have not included printed version of the individual programs as help will be available in each program by just clicking on the question mark.

Program components of software package TK-Suite

TK-Suite Server

contains the following components, TK-Suite Set, TK-Suite Bill and TK-

Suite contact. TK-Server is a program which runs in the background under Windows ME and as a service under Windows 2000/XP. This means that you do not work directly with the program but with the TK-Suite-Client and an Internet Browser application.

TK-Suite Set

You can program the telephone system from your PC with TK-Suite Set.

Call forwarding, ringing rhythms, day/night service and all ISDN parameters can be set quick and easy. With TK-Suite set you can save the telephone system configuration on your hard disc.

If required you can send this back up data back to the telephone system. (see Chapter

”Programming of the Telephone System”)

With the LCR component of TK-Suite Set you will be able to reduce call cost of your telephone system, provided your LCR table is kept up do date, by using the most cost effective service provider. Should this line be busy, then the automatic fallback function of the system will automatically select the next alternative service provider. A individual routing table can be created at any time to ensure cost effective phone calls.

Should you like to take advantage to use a provider on a ”call by call” * selection, without being registered to this or having an account, then this is also no problem. Up to eight providers with their dialling codes can be selected in a weekend profile. In addition you can select up to eight tariff tables.

*Network dependent telephone integration)

TK-Suite Bill

is for the analysis of your call data.

If your service provider should forward call charge information, then the software will record all call charges. TK-Bill will sort and calculate per extension, date, telephone number or customer. In addition a sort of all calls per providers is also available. TK-Bill will not only record calls cause a charge, but also records incoming calls.

TK-Suite Contact

is your personal telephone and address book with multi user functionality. It is possible to import the phone book data of the telephone system into TK-Suite Contact. It works closely together with TK-Suite Client to give you a fully functional CTI working environment.

TK-Suite Client

serves to integrate all TK-Suite components in your desktop so that it is possible to access each tool per mouse click. In addition

TK-Suite Client offers you a fully functional CTI workplace with the ability to call telephone numbers from TK-Suite Contact, display incoming calls and reminders with the resubmission function.

C

Communication through PC C - 1

Installing TK-Suite

Start the installation routine of TK-Suite. After you selected the installation folder and start up group, you will be asked from the TK-Suite Basic installation routine if the application should be installed as

Single Work Station, Server – or Client version.

Select

Single User

if you would like to use the Telephone

System with one PC only.

Select

Server

if you would like to use the Telephone System with more than on e PC.

Select

Client

if you would like to use the Telephone System with more than one PC and have already installed the Server Version to which you have access. Please ensure that the User Setting has already been prepared on the Server for the Client.

You will be asked for the Server Name, User

Name and Password if you install TK-Suite

Client to access TK-Suite Server on the network. Name and Password should have been allocated before in the TK-Suite Server version.

You select between an active an passive connection on installing TK-Suite Basic.

ACTIVE:

The connection to the Telephone System is permanent and the port to which the computer is connected is constantly in use and not available for any other application. A sensible choice for a Server or Single User if the CTI application should be used constantly.

PASSIVE:

The connection to the telephone system will only be established on programming or transfer of call charge data.

The port may be used by other applications when not in use.

CTI is

not

possible with this setting.

C - 2 Communication through PC

Afterwards you may select the type of connection to the system:

- Com1 or Com 2 if you want to communicate via the serial port with the system.

- Internal SO/USB Capi 2.0 if you want to communicate via the USB or ISDN connection. This type of connection does not support CTI and will not be offered if you have selected “Active” before hand.

- X31 if you want to communicate with the system via the internal SO or USB connection and not to engage a speech channel of the internal SO of the system.

To use CTI you must communicate with the system either via the serial port or via the

X31 protocol.

CTI - Computer-assisted calling via TAPI interface

TAPI - (Telephony Applications Programming Interface) in contrast to TK-Phone is not a standalone CTI application but an interface between a

TAPI-compatible Windows application and the TK system. Provided programs (applications) support this interface, it is possible to control the TK system. The extent of control depends on the application used. However it usually includes starting outgoing calls (selection from the application) and display of incoming calls.

TSP is a driver which you must install on your PC.

It executes the required TAPI functions and controls the necessary data exchange between the PC and the TK system.

Because of the continually growing function capability of TAPI-assisted applications the TSP needs to be continuously expanded. So that you always have the current TSP available we make the TSP available to you on our Internet homepage at hhp://www.agfeo.de.

C

TAPI is a Microsoft Operating Systems interface and the application side of the Microsoft-

Telephony-Interface. To connect this interface to the TK system a Telephony-Service-Provider

(TSP) from the manufacturer of the ISDN hardware is necessary, in this case AGFEO. The

The self-unpacking file contains all the information necessary for installation and for the applications supported. If you do not have internet access please contact your dealer. The TSP will be sent to you free of charge.


System requirements

The following are system requirements for installation of the software packages:

- Pentium II with a processor speed of 233 MHz or higher

- 64 MB of available hard disc space

- Microsoft Windows 2000/ME/XP

Should you like to run TK-Suite with several clients then we would like to suggest to use

Windows 2000 or XP as platform of your server installation.

Set up USB connection

You can connect the TK system to a desktop PC or notebook via the USB interfaces.

1. Take the USB cable supplied (identified by the

USB symbol on its plugs)

2. Plug the square plug (B-plug) for the USB cable into the USB socket on the TK system

3. Plug the flat plug (A-plug) on the USB cable into one of the USB connections on your computer

4. Switch your computer on.

When you first start up Windows with the TK system you will be asked to specify the position of the driver. For further details see section „Install driver software“.

Install driver software

Important !

If you have already installed an ISDN card from a different manufacturer in your computer you must first remove this. Follow the instructions in the manufacturer’s handbook.

During the software installation, you are possibly requested to insert the operating system CD. Get your operating system CD.

Before you install the driver software the TK system must be connected to the PC via the USB interface.

1. When the PC has recognised the TK system connected to it the „Hardware Assistant“ appears. The Hardware Assistant installs the software for a new hardware component

(AGFEO AC 14 USB).

Click on „continue“.

2. In the next dialog window select „Look for the best driver for the equipment (recommended)“ and click on „continue“.

3. Activate the option „CD-ROM“ in the next dialog window and de-activate all other boxes.

Place the CD in the CD-ROM slot and click on

„continue“.

4. Once the drivers have been found, click on

„continue“ to start installation.

5. The drivers will be installed.

6. Under "ISDN configuration" you read the note text and click on "continue".

7. Select the D-channel-protocol: "DSS!: Euro-

ISDN" and click on "continue".

8. Now you are requested to input the telephone number(s). Enter the internal telephone number(s) for the PC at the USB link. The internal call numbers 20 to 29 are available

(see system programming under port allocation). Click on "continue".

9. The ISDN configuration is finished. Click on

"finish".

10. On request, insert the operating system CD, in order to load the USB support. After the software for the new device was installed, click on "finished".

11.Once installation is completed, start your PC up again.


If you want to modify the telephone number(s) for the PC in the USB link later:

Select " start / programs / accessories / communication / Assistant for ISDN configuration".

1. Under "ISDN configuration" you read the note text and click on "continue".

2. Select the D-channel-protocol: "DSS1: Euro

ISDN" and click on "continue".

3. Now you are requested to input the telephone number(s). Enter the internal telephone

Uninstall driver software

If you don´t need the driver software anymore, you can uninstall it.

Remove the AC 14 USB in the Device Manager number(s) for the PC at the USB link. The internal call numbers 20 to 29 are available

(see system programming under port allocation). Click on "finished".

4. The ISDN configuration is finished. Click on

"continue".

5. For the termination of the installation you restart your PC.

(find under System setup / System / Device Manager / Network cards / AGFEO ISDN AC 14 USB).

C


Connections to Internet or other network

These instructions show you how to connect to the

Internet or other network with the Microsoft remote data transmission network.

1. Open (double-click) the symbol „workplace“ on the desktop.

2. Open (double-click) the symbol „DT network“.

The DT network is automatically installed as standard in Windows 98. If the remote data transmission network does not appear under

„workplace“, you can still install it. Select

„Start / setup / system control / software“.

Further information can be found in the

Windows Help index under „Software, install components“.

3. If this is the first connection, click on

„continue“. Otherwise open (double-click)

„Create new connection“.

4. In Help enter a name for the connection eg the name of your provider.

5. Under „Select device“ select „AGFWMP-Line

1“ and click on „continue“.

6. Enter the ISDN dialling number for your

Internet provider or the remote network and click on „continue“.

7. Click on „complete“. A symbol for this connection will appear.

Configure connection

1. If the remote data transmission network is not open: Open (double-click) the symbol

„workplace“ on the desktop. Open (doubleclick) the symbol „remote data transmission network“.

2. Open the dialog window in which you can configure your connection. Click with the right mouse key on the symbol for the previously installed connection and select „Properties“.

3. Activate the registration card „Server types“.

Execute the following steps:

. If you are setting up an Internet connection, deactivate „Register with network“.

. Activate „software compression“.

. For connections to the Internet activate only

„TCP/IP“ as the protocol.

Dialling the Internet or other network

Once you have set up the connection to your internet provider or the network as described you can now dial into the corresponding network. If you want to surf the net or access your e-mail you must have a web browser or e-mail application installed.

To connect, follow these steps:

1. Open (double-click) the symbol „workplace“ on the desktop.

2. Open (double-click) the symbol „remote data transmission network“.

3. Open (double-click) the symbol for the connection set up previously

4. In the dialog window „connect to“ do the following:

Input the name made available by your internet provider and the code word.

Click on „connect“.

As soon as the connection is made the dialog window „connected to“ appears.

5. You can now surf the internet with your web browser or access your e-mails with an e-mail application.

Disconnecting

To disconnect click on the dialog window

„connected to“ on „disconnect“.

If this window has minimised to a symbol, click on the symbol in the task bar.


Glossary

Services

A service identification (ID) (e.g. telephony, fax) is transmitted in ISDN when an ISDN subscriber is called. The caller is only connected if the called terminal has the same service ID. This prevents wrong connections of two different terminal types

(e.g. phone and fax).

DT - network

With the Microsoft Windows data transmission network your computer can accept a connection to an internet service provider.

ISDN (Integrated Services Digital Network)

All services (speech and data) can now be transmitted in one network.

Incoming external connection

Connection to a terminal of the telecommunications system set up by an external subscriber with the phone number of the telecommunications system.

Configuration

Setting (programming) the functions of the telecommunications system with a PC by means of a configuration program.

Terminals

Appliances which you connect as internal subscribers of the telecommunications system.

Analog terminals such as telephones, answering machines, fax machines, combi-devices

(telephone, fax and possibly answering machine in one unit), modem.

Line (B-channel/S0 basic access)

You can connect an external S0 basic access to your ISDN telecommunications system. Every external S0 basic access behaves like two conventional analog lines. You therefore have two lines (B-channels) on which you can make telephone calls (local, long distance or overseas calls).

External

A distinction is made between internal and external calls when telephoning in a telecommunications system. External calls are calls to subscribers which are not connected to your telecommunications system. Connections between terminals of your telecommunications system and other terminals at your multiequipment access are therefore also external connections. The local tariff is usually charged for such connections.

Dual tone multi-frequency dialling method

(DTMF)

Every dialled digit is assigned a certain tone.

Telephones with this dialling method require a signal key (refer back key R) on the telecommunications system.

MoH (Music on Hold)

A waiting external subscriber hears music whilst the connection is on hold, e.g. when a call is forwarded.

External seizure (seize outside line)

Seizure of a line (B-channel) to call an external subscriber.

Outgoing external connection

Connection to an external subscriber set up from a terminal of the telecommunications system by dialling an external phone number.

Pulse dialling method (PD)

Every dialled digit is assigned a fixed number of pauses. The pauses are audible in the earphone when dialling.

Internal

Internal calls are calls which subscribers in the telecommunication system hold with each other by dialling the internal phone number. These calls are generally free.

MSN (Multiple Subscriber Number)

The multiple subscriber number is one of the phone numbers under which the multi-equipment access can be reached.

A

NTBA (Network Termination for ISDN Basic

Access)

The network operator lays his copper cables up to this access point (S0 basic access). You connect your telecommunications system and other ISDN terminals to it.

Ringing assignment

In the ringing assignment you define which terminals of the telecommunications system are to ring when an external call is received. Should only one terminal ring or several terminals simultaneously?

Appendix A - 1

Input in the programming mode . AGFEO AC 14 WebPhonie

Programming the telecommunications system with a telephone

Notes on programming with a telephone

Starting the programming mode

P

Input

Restoring old settings

Exiting the programming mode

Restoring the as-delivered state

Saving multiple subscriber numbers

Defining ringing assignment

P

Day service

M

Night service

M

Call forwarding

M

Notes

Ringing cycles before forwarding

M

Setting the rhythm for external calls

P

Notes

Programming access to the ISDN network

Defining authorisation

P

Notes

Programming regional numbers (free range)

Programming barred numbers

Entering barred numbers

Assigning the barred numbers

Entering terminal types

P

Programming short commands

Setting list of callers

P

Brokerage – Setting the variant

Setting the flash time

Programming Music on Hold

Sending zero

P

CLIP function, set options

Protecting the programming mode and switch box against unauthorised access

Programming a system PIN

P

Programming the box PIN (switch box PIN)

Entering the code

Loading new firmware

Backing up the telecommunications system data

Loading new firmware

Clearing the memory from the telephone

P

Loading telecommunications system data

Communication through PC

Software overview

Program components of software package TK-Suite

C

Communication through PC C - 1

Installing TK-Suite

C - 2 Communication through PC

CTI - Computer-assisted calling via TAPI interface

C

Communication through PC C - 3

System requirements

Set up USB connection

Install driver software

C - 4 Communication through PC

Uninstall driver software

C

Communication through PC C - 5

Connections to Internet or other network

C - 6 Communication through PC

Glossary

A

Related manuals

AGFEO

AC 14 Phonie

AGFEO

AC 14 WebPhonie