Troubleshooting. ATEN ACS1216

kh15816i.book Page 143 Friday, July 25, 2008 5:20 PM

Appendix

Troubleshooting

Administration

Problem Resolution

After upgrading firmware, the KH1508i

/ KH1516i still appears to be using the old firmware version.

Your Internet browser is displaying cached web pages – not new ones. Clear your browser cache; delete all temporary Internet files and cookies, close the Internet browser, and then open a new instance of the browser.

The default network setting for the

KH1508i / KH1516i is DHCP, but the network uses fixed IP addresses and doesn’t have a DHCP server.

Use the local console OSD’s F6 function to give the KH1508i / KH1516i a fixed IP address.

See F6 IP, page 32, for details.

General Operation

Problem

Erratic Operation

Resolution

Press and hold the Reset Switch (see page 7)

for longer than three seconds.

Mouse and/or keyboard not responding due to improper mouse and/or keyboard reset.

Sudden loss of network connection due to local reset of KH1508i /

KH1516i.

Mouse Pointer Confusion

Some characters that are keyed in don’t display on the remote system

Unplug the cable(s) from the console port(s), then plug it back in again.

Close your KH1508i / KH1516i connection.

Wait approximately 30 seconds, and log in again.

If you find the display of two mouse pointers

(local and remote) to be confusing or annoying, you can use the Toggle Mouse

Display function to shrink the non-functioning

pointer. See page 86 for details.

This is usually due to the local OS keyboard language and the remote OS keyboard language being different. Make sure that the keyboard language for both systems are the same.

Video is a little blurred, or a little overly sharp.

Change the Cat5 cable length setting. See I/O

Modules, page 78.

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