Troubleshooting
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In rare cases, the camera may not operate correctly due to static electricity. This can be remedied by taking the battery out and putting it back in again. After these procedures are done, if the camera operates correctly, it does not require any repairs.
We recommend checking the following items before contacting a service center.
Problem
The camera does not turn on
The shutter cannot be released
Autofocus does not work
Cause
Battery is not installed
Battery is not installed properly
The battery power is low
The built-in flash is charging
There is no available space on the SD Memory
Card
Recording
Remedy
Check if battery is installed. If not, install a fully charged battery.
Check the orientation of battery. (p.38)
Install a fully charged battery, or use the
AC adapter kit (optional). (p.40)
Wait until charging is finished.
Insert an SD Memory Card with available
space or delete unwanted images. (p.42,
p.158)
The subject is difficult to focus on
The subject is not in the focusing area
Wait until recording is finished.
Autofocus cannot work well for subjects that have low contrast (the sky, white walls, etc.), dark colors, intricate designs, rapidly-moving objects or scenery shot through a window or a net-like pattern.
Lock focus on another object located at the same distance as your subject, then aim at the target and press the shutter release button fully. Alternatively, use
manual focus. (p.90)
Position the subject in the focus frame on the monitor. If the subject is outside the focusing area, aim the camera at the subject and lock the focus, then compose a picture and press the shutter release
button fully. (p.89)
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Problem
Autofocus does not work
The focus cannot be locked
Cause
The subject is too close
The focus method is set to \
Move away from the subject and take a picture.
Remedy
Set [Focus Method] to =. (p.84)
[Autofocus Method] is set to [Face
Detection] or
[Tracking]
The capture mode is set to \,
R or n of mode.
l , Z
H
,
Autofocus is not locked (focus lock) when
[Autofocus Method] is set to [Face
Detection] or [Tracking]. The camera will continue focusing on the subject while the shutter release button is pressed halfway.
If there is a subject that you want to focus on, set [Autofocus Method] to [AF Select
(25 Points)], [Select], or [Spot], and use
the focus lock. (p.89)
Set the capture mode to any mode other than \ (Moving Object), l (Night Snap),
Z (Pet) , R (Kids) or n (Stage Lighting) of
H (Scene) mode. (p.70)
The AE Lock function does not operate
The shutter speed is set to h
Set the shutter speed to any mode other
than h. (p.76)
The built-in flash does not discharge
When the flash mode is set to C or
C, the flash will not discharge if the subject is bright
Set the flash mode to b (Flash On) or D
(Flash On+Red-eye Reduction). (p.55)
The capture mode is set to K, d,
A, Z, p, y,
U , n or E of H mode
Set H (Scene) mode to any mode other than K (Sunset), d (Blue Sky), A
(Night Scene), Z (Night Scene HDR), p (HDR), y (Backlight Silhouette),
U (Candlelight), n (Stage Lighting) or
E (Museum). (p.70)
The USB connection with a computer does not work properly
The USB connection mode is set to [PTP]
Set [USB Connection] in the [R Set-up 2]
menu to [MSC]. (p.201)
Problem
Shake
Reduction does not work
The shooting settings cannot be changed
Cause
The Shake
Reduction function is off
Shutter speed is too slow for the Shake
Reduction function to be effective when panning or shooting night scenes, etc.
Set [Shake Reduction] to off and use a tripod.
Remedy
Set [Shake Reduction] to on. (p.93)
The subject is too close
The quick dial is set to the position 1 to 4
Move away from the subject, or turn off the Shake Reduction function and use a tripod.
When you use the quick dial to take pictures, priority is given to the settings
saved in the quick dial. (p.133)
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