While on an active call. Cypress 2004

While on an active call

This section describes features available during an active call.

Placing a call on hold

The Hold feature allows you to suspend a call without terminating it. Follow this procedure to use the hold feature.

To place a call on hold, press the Hold key. The LCD indicator flashes beside the line on hold.

To retrieve a call on hold, press the line (DN) key beside the flashing

LCD indicator.

Using the mute feature

Muting prevents the transmission of sounds through the microphone. Follow this procedure to use the mute feature.

1 A red light next to the green, circular Handsfree button means t hat your speaker phone is turned on.

2 Press the Mute key located under your volume control bar.

3 A red light appears next to the Mute key, meaning your speaker phone is turned on, but the microphone is off and the caller cannot hear y ou.

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Transferring a call

Follow this procedure to transfer a call to another extension.

1 Press the Transfer key in the upper display area. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2 Dial the DN to which the call is to be transferred.

3 When that number rings or a person answers, announce the call and then press the Transfer key to connect the calling party.

4 To return to the original call, if the transfer is incomplete, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.

If the call is not answered after it is transferred, press the

Goodbye key and then press the flashing extension.

Busy Lamp Field

Busy Lamp Field allows you to monitor on- and off-hook status for any user

and to transfer calls efficiently with one-button transfer. Answer the call by

lifting the handset or pressing the line key. Then press the Busy Lamp Field

Key associated with the user to transfer the call.

Multiple Appearance Directory Number (MDN)

This feature all ows you to answer and place calls for other users such as the

CEO of your company.

Example: An incoming call for the CEO causes the CEO’s MDN Line to flash. Press the MDN Line to answer. To transfer, press the Transfer key displayed on the LCD of your phone and then the MDN key again.

Using the call park feature

Use the call park feature to hold temporarily (park) and retrieve a call from any telephone. Using call park does not tie up a line.

1 To park a call to another extension, during an active call, press the Park key in the upper display area.

2 Look at the display. A System Park extension is displayed.

Take a note of the number.

3 Press the Park key.

4 Go to any phone and retrieve the call by dialing the System

Park number that was displayed.