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22
Customer Service
Your Thermador dishwasher requires no special care other than that described in the Care and
Maintenance section. If you are having a problem with your dishwasher, before calling for service please refer to the Self Help section. If service is necessary, contact your dealer or installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your Thermador dishwasher and are not pleased with the service you have received, please take the following steps
(in the order listed below) until the problem is corrected to your satisfaction:
1. Contact your installer or the Thermador
Authorized Service Contractor in your area.
2. E-mail us from the customer service section of our website, www.thermador.com.
3. Write us at the address below:
Thermador
5551 McFadden Avenue
Huntington Beach, CA 92649
4. Call us at 1-800-735-4328.
Please be sure to include (if you are writing), or have available (if you are calling), the following information:
• Model number
• Serial number
• Date of original purchase
• Date the problem originated
• Explanation of the problem
You will find the model and serial number information on the label located on the right edge of the dishwasher door as shown in Figure 40.
Also, if you are writing, please include a daytime phone number where you can be reached.
Please make a copy of your invoice and keep it with this manual.
Figure 40
Model and Serial Number Label
Serial Number Model Number
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Table of contents
- 4 IMPORTANT SAFETY INSTRUCTIONS
- 5 Dishwasher Components
- 5 Dishwasher Features
- 6 Dishware Materials
- 7 Preparing and Loading the Dishware
- 11 Loading the Silverware Basket
- 12 Operating the Dishwasher
- 12 Selecting a Wash Cycle
- 13 Selecting Dishwasher Options
- 16 Adding Detergent and Rinse Agent
- 18 Care and Maintenance
- 22 Self Help
- 23 Cycle Duration/Water Usage Information
- 24 Customer Service
- 25 Statement of Warranties