Appendix. Tripp Lite NETDIRECTORTM B064-016-02-IPG, NetDirector B064-016-02-IPG

Appendix (continued)

WinClient ActiveX Viewer Troubleshooting

Problem

The WinClient ActiveX Viewer will not connect to the KVM switch

After upgrading the firmware to my KVM switch, the WinClient ActiveX Viewer no longer works

Part of the remote window is off my monitor

Action

DirectX 8.0 or higher must be installed on your client computer

The old version of your .ocx file was not deleted. Open Internet Explorer > Tools > Manage Add-ons.

Delete or disable all occurrences of WinClient

The remote screen is rotated 90 degrees

I cannot run Net Meeting when the

WinClient is running

After logging in, I can’t open the

WinClient ActiveX viewer

When using Vista, I open the WinClient

ActiveX Viewer and try to mount a driver or removable disk, but I am getting a message that says “Driver not ready.”

• If Keep Screen Size is not enabled (see Control Panel section under Remote Session Operation), try performing a Video Auto Sync (see Video Settings section). If this does not work, you may have to manually adjust the video via the Video Settings page.

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the mouse pointer on the far side of the area you want to scroll to.

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for details.)

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for details.)

• You don’t have the authority to install the WinClient Control Add-on on your client computer. Have your system administrator run the program for you the first time.

• Under Vista, you must also add the KVM switches URL to the list of trusted sites. Go to Tools > Internet

Options > Security > Trusted Sites > Sites

This is due to Vista’s User Account Control (UAC). If you are the computer’s administrator, open your browser by right-clicking on it and selecting Run as Administrator. If you are not the administrator, you will need to have the administrator disable UAC.

Panel Array Mode Troubleshooting

Problem

The video resolution is of low quality.

When multiple remote users are logged in, some of them only receive a partial image.

Action

This occasionally occurs when the screens are scaled down to fit into each panel. Decrease the number of panels that are displayed.

The first user to invoke Panel Array Mode should set it to display at least four panels.

Java Applet & AP Java Client Troubleshooting

For mouse synchronization problems, see Manual Mouse Synchronization section under Control Panel in Remote Session Operation. For connection and operation problems, see the table below:

Problem

The AP Java Client won’t connect to the

B064-Series KVM Switch.

Action

• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.

• If a login string has been set, make sure to include the forward slash and correct string (see Login

String section under Device Management in OSD Operation for details) when you specify the B064-

Series KVM Switch’s IP address.

• Try closing the Java client and opening it again.

Java doesn’t support the Windows Menu key.

Pressing the Windows

Menu key has no effect.

Java Client performance deteriorates.

National language characters do not appear.

After upgrading the firmware of my KVM switch and logging into the OSD, my switch is still showing the old firmware version number

When I try to add a folder to be mounted as a Virtual Media Drive, I am unable to select the folder. The only option I have is desktop.

Exit the program and start again.

You must set the appropriate keyboard language in the Port Properties tab of the Port Access page.

(See Port Properties section under Connections in OSD Operation for details.)

You need to delete your Java temporary internet files. Open Control Panel > Java, and click on the

Settings button in the Temporary Internet Files section. In the Disk Space section, click on Delete Files.

When prompted, click OK.

In the folder selection entry field, enter the root directory of the folder you want to add. After that, the folders contained under the root directory will be displayed.

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