Troubleshooting
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We recommend checking the following items before contacting a service center.
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Problem
The camera does not turn
Cause
Batteries are not installed
Batteries are not installed properly
The battery power is low
The lens aperture ring setting is other than the s position
Remedy
Check if batteries are installed. If not, install charged batteries.
Check orientation of batteries.
Re-insert batteries according to the +-
symbols. (p.37)
Replace with charged batteries or use the
AC adapter D-AC76 (optional). (p.40)
Set the lens aperture ring to the s position
(p.87) or select [Permitted] in [23. Using aperture ring] in the [A Custom Setting]
menu. (p.230)
The shutter does not release
The
Autofocus does not work
The flash is charging
There is no available space on the SD Memory
Card
Recording
Wait until charging is finished.
Insert an SD Memory Card with available
space or delete unwanted images. (p.41,
p.72)
The subject is difficult to focus on
The subject is not in the focusing area
The subject is too close
The focus mode is set to \
Wait until recording is finished.
Autofocus cannot focus well on subjects that have low contrast (the sky, white walls), dark colors, intricate designs, rapidlymoving objects or scenery shot through a window or a net-like pattern. Lock focus on another object located at the same distance as your subject (press the shutter release button halfway), then aim at target and press the shutter release button fully.
Alternatively, use manual focus. (p.109)
Position the subject in the focus frame in the middle of the viewfinder. If the subject is outside the focusing area, aim the camera at the subject and lock the focus (press the shutter release button halfway), then compose a picture and press the shutter release button fully.
Move away from the subject and take a picture.
Set the focus mode lever to =. (p.102)
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Problem Cause
The AF mode is set to k
(Continuous mode)
The subject is not in focus
The AE lock function does not operate
The flash does not discharge
The Capture mode is set to \
(Moving Object),
C (Kids) or E
(Pet) in H mode
The exposure mode is set to a
(Manual) mode or p (Bulb) mode
When the flash mode is set to [Auto discharge] or [Auto flash+Redeye reduct], the flash will not discharge if the subject is bright
Mode dial is set to a (Flash OFF)
H (Scene) mode is set to A (Night
Scene),
K (Sunset),
D (Candlelight) or
E (Museum)
The power zoom system does not function
The USB connection with a computer does not work properly
The USB connection with a printer does not work properly
The camera does not have the power zoom function
The Transfer Mode is set to
[PictBridge]
The Transfer Mode is set to [PC]
Remedy
Autofocus is not locked (focus lock) when the AF mode is set to k. The camera will continue focusing on the subject while the shutter release button is pressed halfway. If there is a subject that you wish to focus on, set the AF mode to l (Single mode) and use the focus lock.
Set the Capture mode to setting other than
\ (Moving Object), C (Kids) or E (Pet) in
H mode. (p.78)
Use AE lock with any setting other than a
(Manual) mode or p (Bulb) mode.
Set the flash mode to [Flash On] or [Flash
On+Red-eye]. (p.62)
Set mode dial to any setting other than a
(Flash OFF). (p.78)
Set H (Scene) mode to any setting other than A (Night Scene), K (Sunset),
D (Candlelight) or E (Museum). (p.79)
Use manual zoom. (p.61)
Set [USB Connection] in the [R Set-up] menu to [PC].
Refer to p.11 of the “PENTAX PHOTO
Browser 3/PENTAX PHOTO Laboratory 3
Operating Manual” for details on connecting the camera to a PC.
Set [USB Connection] in the [R Set-up]
menu to [PictBridge]. (p.194)
Problem
Shake
Reduction does not work
Cause
The Shake
Reduction function is off
Remedy
Turn on the Shake Reduction switch. (p.68)
The Shake
Reduction function is not set properly
If a lens for which focal length information cannot be acquired is used, set the [Focal
Length] on the [Input Focal Length] menu.
(p.69)
Shutter speed is too low for the
Shake Reduction function to be effective when panning or shooting night scenes, etc.
The subject is too close
Turn off the Shake Reduction function and use a tripod.
Move away from the subject, or turn off the
Shake Reduction function and use a tripod.
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In rare cases, the camera may not operate correctly due to static electricity.
This can be remedied by taking the batteries out and putting them back in again. When the mirror remains in the up position, take the batteries out and put them back in again. Then, turn the power on. The mirror will retract. After the procedure is done, if the camera operates correctly, it does not require any repairs.
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