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Chapter 5:
Troubleshooting
If You Run Into Problems
One useful way to find the source of problems is to isolate your system to the smallest size where the problem still occurs and then note all the symptoms. This serves to eliminate areas not involved in the problem and make finding the problem easier.
Once you’ve noted problem symptoms, look through the following table and see if any of the symptoms are listed. If so, check the items listed. If you later need to call for customer service, let them know all of the things you’ve tried and when and how the symptoms appeared.
Table 6-1. Problem Solving by Matching Symptoms to Remedies
Symptom
Disk RAID cannot keep up (dropped frames etc.).
Dropped frames during playback.
Dropped frames during record.
Media is not being captured from desired external device.
Check
Ensure the disk system is providing at least 50 MB/ second sustained transfer rate
1. Canvas/Viewer zoom setting exceeds the fit-towindow setting. Change to “Fit-to-Window.”
2. RAID cannot sustain the data rate of the clip/ sequence.
3. The sequence setting does not match the
“playback output setting” found at FCP Audio/Video
Settings -> AV Output.
4. Virus checking software running in the background
(disable it).
5. Scratch drive not set to the RAID.
1. RAID cannot sustain the data rate of the capture preset codec.
2. Virus checking software running in the background
(disable it).
3. Scratch drive not set to the RAID.
Check the settings in the Input tab of the KONA 2
Control Panel application. Also check equipment cables.
5 1 1
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Table of contents
- 9 Table of Contents
- 10 Features
- 10 Hardware
- 10 Dual Link
- 11 Broadcast-Quality Conversion
- 11 KONA 2 Audio
- 11 Qrez™ 4:1 Hardware Codec
- 12 DVCPRO HD Acceleration
- 13 Software
- 13 What’s In The Box?
- 13 Optional K-Box Package Contents
- 15 System Requirements
- 15 Minimum and Recommended System and Software Requirements
- 15 Understanding Disk Storage Methods
- 17 About RAIDs
- 18 Software For Striping
- 18 AJA KONA 2 and Xserve RAID
- 19 Storage capacity
- 19 Cable Connections
- 20 Using the Standard Cables
- 21 Using K-Box
- 21 About BNC Connectors
- 22 Connector Descriptions—Cables and K-Box
- 22 8 Channel Digital AES/EBU Audio Inputs And Outputs
- 22 Analog 2 Channel Unbalanced Audio (K-Box only)
- 22 RS422 Machine Control
- 22 SDI Input and Outputs
- 23 Analog Monitor Out (Component/Composite HD/SD)
- 23 Reference Video (looping)
- 24 In This Manual
- 25 KONA 2 And Your Workflow
- 26 Understanding Typical Workflows
- 27 PhotoJPEG
- 29 DV (DV25)
- 29 DVCPRO HD
- 29 Uncompressed 8-bit
- 30 Uncompressed 10-bit
- 30 Uncompressed 10-bit Dual Link HD
- 30 Workflow General Notes
- 31 HD Offline Scenario
- 31 HD / SD Online Scenario With Qrez
- 32 Mixing and Matching Formats in Final Cut
- 33 Installation Overview
- 34 Unpacking
- 34 Shipping Box Contents
- 35 Installing the KONA 2 Card
- 37 Installing the Optional K-Box Breakout Box—Desk or Rackmount
- 37 Physical Requirements
- 38 Cabling the System
- 38 System Video/Audio Cable Connections
- 38 System Cabling When Using BNCs for Audio
- 41 Typical System
- 42 Installing KONA 2 Software
- 42 Software Installation Procedure
- 47 Genlock and Your System
- 49 Final Cut Pro
- 49 Using The KONA 2 Control Panel
- 50 Control Panel Basics
- 52 Input Screen
- 53 Input Screen Settings
- 54 Formats Screen
- 56 Format Screen Settings
- 57 Digital Out Screen
- 57 Digital Out Screen Settings
- 59 Analog Out Screen
- 59 Analog Out Screen Settings
- 60 Control Screen
- 61 Control Screen Settings
- 62 Timecode Screen
- 63 Timecode Screen Settings
- 64 Info Screen
- 64 Saving Your Control Panel Presets
- 65 Easy Setups for Typical Uses
- 65 Easy Setups Menu
- 67 Easy Setups For Use With KONA
- 68 Audio/Video Settings Menu
- 69 To Create A New Easy Setup
- 70 The Sequence Presets Window
- 75 Checking the System with a Simple Test Project of Bars and Tone
- 78 Using 8-bit Versus 10-bit Video
- 79 If You Run Into Problems
- 80 Updating Software
- 80 Support
- 81 Apple Resources