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Table 6-1. Problem Solving by Matching Symptoms to Remedies
Symptom Check
Dropped frames duing playback
Changes made to Final Cut’s configuration aren’t remembered or you need to force a change to them.
Look for scroll bars in the viewer or canvas as a warning sign that the zoom setting exceeds the fit-twindow.
Under some circumstances, Final Cut Pro may need to be initialized back to the factory default state as it was when you installed it. The easiest way to do this is to locate Final Cut’s preference file and discard it.
Video in the canvas stays frozen during playback.
Video output is black.
Video stutter during playback.
Red render bar occurs when placing a clip on a sequence.
To do so, follow this procedure:
1. Locate the file named “Final Cut Pro 4.0
Preferences”.
Note: path to file is “Macintosh HD/users/username/ library/preferences/final cut user data.”
3. Click and drag that file to the Trash Can icon and drop it there.
When you next start up Final Cut Pro, it will present the “Choose Setup” prompt (as in initial installation) where you can again choose a desired KONA 2 input format in the “Setup For” pulldown and re-enter a desired system scratch disk (your RAID).
1. The sequence setting does not match the
“playback output setting” found at FCP Audio Video
Settings -> AV Output.
2. Canvas/Viewer zoom setting exceeds the fit-towindow setting. Change to “Fit-to-Window.”
1. External video is set to “No Frames” (View ->
External Video).
2. The “Playback output setting” found at FCP Audio
Video Settings -> AV Output is set to “none” or to a non-KONA 2 device.
RAID cannot sustain data rate.
The sequence setting does not match the clip setting.
Updating Software
Check on the AJA Video website (www.aja.com/support_kona.html) for software updates. If any are available, download the file and read any associated instructions prior to installing the software.
Support
When calling for support, first check over your system configuration and ensure everything is connected properly and that current Final Cut presets and Easy
Setups match what you are trying to do. Even if you cannot find the cause of the problem, having this information at hand will help when you call Apple or AJA
Customer Support for help.
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