Utilities and Troubleshooting. Novell Sentinel 6 SP3

Click Save.

7. Logout and log back in to the Sentinel Control Center.

The Crystal Report trees in the Analysis and Advisor (if Advisor is installed) tabs should now display in the Navigator window.

Utilities and Troubleshooting

Starting MySQL

To make sure MySQL is running:

1. Login as crystal user.

2. cd /opt/crystal_xir2/bobje

3. ./mysqlstartup.sh

Starting Tomcat

To make sure Tomcat is running:

1. Login as crystal user

2. cd /opt/crystal_xir2/bobje

3. ./tomcatstartup.sh

Starting Crystal Servers

To make sure crystal servers are running:

1. Login as crystal user

2. cd /opt/crystal_xir2/bobje

3. ./startservers

Crystal Host Name Error

To resolve Host Name error:

1. If you get the following error:

Warning: ORB::BOA_init: hostname lookup returned

`localhost' (127.0.0.1)

Use the -OAhost option to select some other hostname

Make sure your IP and hostname are in the /etc/hosts file. For example,

10.0.0.1 linuxCE02

Cannot Connect to CMS

If the system reports that it cannot connect to the CMS, try executing the following commands.

To Troubleshoot CMS connection failure:

1. If the command netstat –an | grep 6400 does not return any results, try the following:

ƒ Provide MySQL connection information again:

10-14 Sentinel Installation Guide

a. Login as crystal user b. cd /opt/crystal_xir2/bobje c. ./cmsdbsetup.sh d. Press Enter when [<hostname>.cms] displays. e. Select select and provide all your MySQL DB info that was entered during install time. For more information, see install instructions in

, “Installing Sentinel 6”

section. f. When done, quit cmsdbsetup.sh g. ./stopservers h. ./startservers

ƒ Re-initialize MySQL DB: a. Login as crystal user b. cd /opt/crystal_xir2/bobje c. ./cmsdbsetup.sh d. Press Enter when [<hostname>.cms] displays. e. Select reinitialize and follow instructions. f. When done, quit cmsdbsetup.sh g. ./stopservers h. ./startservers

2. Make sure all CCM servers are enabled: a. Login as crystal user b. cd /opt/crystal_xir2/bobje c. ./ccm.sh -enable all

Crystal Reports for Linux 10-15