TROUBLESHOOTING
Before calling for service, review the following tips. It may save you time and money.
This list includes common occurrences that are not the result of poor workmanship or defective materials.
WARNING - ELECTRICAL SHOCK HAZARD
• Plug into a grounded 3 prong outlet.
• Do not remove the ground prong from the power cord plug.
Do not use an adapter.
• Do not use an extension cord.
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PROBLEM
Rice is mushy, sticky or clumping
POSSIBLE CAUSE
The power supply cord is not completely plugged into a working 3 prong electrical outlet.
There has been a power failure.
Another appliance was plugged into the same electrical outlet, which tripped the circuit breaker or blown a household fuse.
Rice was cooked with too much water.
Rice was rinsed or soaked before cooking.
Pre-rinsing can cause the rice to crack and become mushy and sticky during cooking.
Soaking before cooking softens the texture of rice.
SOLUTION
Plug the power supply cord into the electrical outlet.
Reset the circuit breaker or replace the fuse once power is restored.
Reset the circuit breaker or replace the fuse.
Plug power supply cord into a separate, dedicated circuit.
Stir the rice. Close lid and leave on Keep
Warm for 10 to 30 minutes. Stir frequently.
If rinsing is required, rinse the rice quickly and drain as much water as possible. Do not allow rice to soak in liquid prior to cooking.
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PROBLEM
Rice is hard or dry
POSSIBLE CAUSE
Rice was not cooked with enough water or it was cooked with mineral water.
SOLUTION
Use more water when cooking rice.
Soak the rice for a short time before cooking.
Add ПШЖ to 1 cup of water and stir. Close the lid and press the Quick Rice button. Stir and check consistency.
Cook only rice with the proper ratio of water. Rice is scorched
NOTE: Rice turning a light brown color is not a result of rice cooker failure.
Other ingredients and/or seasonings were added to the rice before cooking.
Rice was soaked for too long.
Keep Warm mode was used too long.
Rice does not taste good Used wrong ratio of ingredients to water or wrong cooking program for recipe.
The steam vent was not attached to the rice cooker.
Keep Warm mode was used too long. Unpleasant odor
NOTE: A plastic odor is
QRUPDOWKH¿UVWIHZWLPHV the cooker is used. Rice left in the cooking pot after Keep Warm mode has turned off.
The rice was not rinsed thoroughly.
The cooking pot and/or steam vent is dirty.
The plastic scoop was left in the cooking pot.
Soak rice for a shorter period of time.
Stir rice frequently in Keep Warm mode.
Accurately measure the correct ratio of ingredients to water.
After cleaning replace the steam vent into the rice cooker. See “Care and Cleaning.”
Do not allow rice to remain in Keep Warm
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10-minute resting period.
Remove cooked rice from cooker.
Rinse rice until the water runs clear.
Clean and dry parts thoroughly. See
“Cleaning.”
Remove plastic scoop and all accessories from the rice cooker before using.
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PROBLEM
Rice is dry and has turned color
NOTE: It is normal for moisture to appear on the inner lid or cooking pot and drip when the lid is opened.
'LI¿FXOWWRFORVHWKH cooker lid
POSSIBLE CAUSE
Rice has been reheated repeatedly.
Steam vent is not attached correctly.
SOLUTION
Rice should be reheated only once to maintain the quality. Sprinkle rice with water to help keep it from drying out during reheating.
After washing, attach the steam vent correctly to the rice cooker. See “Cleaning.”
Steam vent is not attached correctly. After washing, attach the steam vent correctly to the rice cooker. See “Cleaning.”
The steam vent and/or temperature sensor is dirty. Clean the steam vent and temperature sensor.
The wrong program was unintentionally used to cook rice.
Select the cooking program for the ingredients you are cooking.
Foreign substances in the lid latch well are preventing the outer lid from latching.
The starch in the rice will melt during cooking and dry onto the interior of the cooking pot.
Remove debris from the lid latch well.
During washing, use a non-abrasive plastic scouring pad or utensil to gently remove the
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