7. Initializing and Testing the System. Lucent Technologies MERLIN LEGEND Release 5.0, Merlin Legend 7102

Issue 1

June 1997

Issue 1

June 1997 Installation 555-650-140

Initializing and Testing the System

Initializing the System Page 7-1

7

Initializing and Testing the System

When you have finished installation, you are ready to initialize the system as

7 described in this chapter.

Initializing the System

To initialize a Release 5.0 system, use one of the following methods:

■

Restore from a 5.0 system programming disk or Translation memory card.

■

■

Upgrade to Release 5.0 from Release 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, 4.0, 4.1,

4.2, or 5.0. See Chapter 9, ‘‘Upgrading the System’’ .

Use system programming forms and the procedures from one of the guides listed in the next section, “Programming Guides.”

This section describes how to restore the system from the Translation memory card or the system programming disk.

NOTE:

On initial installations, make sure you perform a System Erase (frigid start), as described in Maintenance and Troubleshooting, either immediately before you restore from a disk or memory card or before you program the system. Failure to perform the System Erase (frigid start) can result in incorrect programming.

MERLIN LEGEND Communications System Release 5.0

Installation 555-650-140


Initializing the System

Programming Guides

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Page 7-2

The following guides are available to assist you:

■

Programming Summary for quick-reference procedures (document number 555-630-111)

■

■

System Programming for detailed procedures (document number

555-630-140, in the binder accompanying this one)

System Programming and Maintenance (SPM) for detailed SPM procedures (document number 555-630-140, in the binder accompanying this one)

Restoring from the Translation Memory Card

If you received the Release 5.0 Translation memory card, follow the steps below to initialize the system:

Perform a System Erase (frigid start).

See Maintenance and Troubleshooting for detailed instructions.

Console Procedure:Menu

→

Maintenance

→

Slot

→

Dial or Type

00

→

Enter

→

Demand Test

→

System Erase

(Line 5, left button) twice

→

Yes

Use the programming console and the translation memory card to perform the Restore procedure.

See Appendix D of Maintenance and Troubleshooting for instructions.

Restoring from the System

Programming Disk

If you received the Release 5.0 system programming disk, follow the steps below to initialize the system:

Perform a System Erase (frigid start).

See Maintenance and Troubleshooting for detailed instructions.

Console Procedure:Menu

→

Maintenance

→

Slot

→

Dial or Type

00

→

Enter

→

Demand Test

→

System Erase

(Line 5, left button) twice

→

Yes




Setting the Time and Date

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Use SPM and the system programming disk to perform the Restore procedure.

See System Programming and Maintenance (SPM) for instructions.

NOTE:

You must restore the system using either the system programming (or backup) disk or memory card whenever a frigid start (System Erase) occurs.

Setting the Time and Date

If the Control Unit Diagram indicates that you should set the time and date, do so before you test the system.

Follow this procedure:

Menu

→

SysProg

→

System

→

Date

→

Drop

→

Dial current date

→

Enter

See System Programming if you need additional instructions.

Testing the System

Once you have initialized the system, it is ready for system acceptance testing.

Perform the basic tests below to test trunks, telephones, and features.

If any equipment is not working properly, see Maintenance and Troubleshooting for troubleshooting instructions.

Testing MLX Telephones

This switch-based software test verifies that the LEDs, ringer, buttons, switchhook, and B-channel operation for MLX telephones are working correctly.

You cannot run this test when the telephone is in programming, forced-idle, or maintenance mode. When an MLX telephone is in test mode, the system considers it busy and therefore not available for use.




Testing the System

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If you hang up during any of these procedures, test mode ends automatically.

Keep the following in mind when using the speakerphone:

■

If the Mute button is pressed before the Speaker button, the Mute LED cannot be turned off; it winks.

■

■

The Mute and Speaker LEDs remain steady during test mode.

The pressing of the Mute button is processed within the telephone.

■

■

When the telephone test is originated from the Speaker button, every second press of the Mute button causes the Mute LED to flash off momentarily. Also, both the Mute and Speaker LEDs may occasionally remain on after disconnecting with the Speaker button.

Press the fixed-feature buttons repeatedly to toggle the LEDs on and off.

To test the basic features of an MLX telephone, follow the steps below:

Pick up the handset of the telephone you are testing and push an

ICOM button in Key or Behind Switch mode or an SA button in

Hybrid/PBX mode.

When you hear dial tone, dial *00 to activate test mode.

You should hear a steady test tone over the handset and a ring burst over the speaker. The telephone’s red and green LEDs should be on.

To test the line buttons, press any line button with two LEDs (red and green).

The diagnostic tone should stop, and the LEDs for that button should go off.

Press the same line button repeatedly to toggle between the green and red LEDs. For a QCC, the display should show the name of the feature programmed on the button.

To test a fixed-feature button with one LED, press the button.

The Feature and HFAI LEDs should turn off. The first press of the

Speaker button should turn off the Mute LED. The second press of the

Speaker button should turn off the Speaker LED.




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To test the red Message light, press a fixed-feature button without an LED (such as Transfer, Conf, or Drop) or any dialpad button.

The Message light should turn off.

Hang up the handset to leave test mode.

Testing MLX Display Telephones

While the MLX display telephone is in test mode, follow the steps below to test the display buttons:

Press each fixed display button (Home, Menu, Inspct, and More).

The display should spell out these button labels.

Press the unlabeled display buttons.

The display should indicate

Display Button n , where n is the number of the display button, 1 through 4.

Testing MLX Telephones with MFMs

You should test MLX telephones with MFMs for proper channel operation and test the MFM circuitry for the TTR, the ring generator, and the Message light.

To test an MLX telephone with an MFM installed and configured as a T/R adapter, follow the steps below:

Connect a working 2500-type single-line telephone with a Message light to the MFM adapter (the 2500 telephone also must have a mechanical ringer).

Pick up the handset and listen for dial tone. Dial

*09

.

You should hear another dial tone.

Press any button.

This will deactivate the test tone.




Testing the System

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Dial 123456789*0#

.

Press the switchhook quickly.

You should hear a confirmation tone.

Hang up.

The control unit should send a ring burst and the Message light on the

2500 telephone should turn on.

Turn off the Message light.

Dial the appropriate feature code.

Testing Telephones for Dial Tone

To test for dial tone, follow the steps below:

Press an ICOM or SA button (depending on the mode of operation).

The red LED next to this button should go on.

Press the Speaker button.

The green LED next to ICOM or SA button should turn on; you should hear a dial tone, and the green LED next to the Speaker button should turn on.

Press the Speaker or ICOM or SA button again to disconnect intercom.

The green LEDs next to ICOM or SA and Speaker buttons should turn off and the dial tone should stop. The red LED remains on in some cases.

Testing Telephones for Outside Dial Tone

To test for outside line dial tone, follow the steps below:

Without lifting the handset, press one of the outside line buttons.

The red LED next to this button should turn on.

Pick up the handset or press the Speaker button.

The green LED next to the line button should turn on and you should hear a dial tone.

Hang up and repeat Steps 1 and 2 for each line button on the telephone.




Testing the System

Testing Analog Multiline and

Single-Line Telephones

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To test the basic operation of analog multiline and single-line telephones, follow the steps below:

If you are testing a multiline telephone, press an ICOM or SA button.

Pick up the handset and wait for dial tone.

Dial the extension number of another working telephone.

You should hear ringback on your telephone and ringing at the called telephone.

At the called telephone, have someone pick up the handset; verify that you have good two-way communication.

At both telephones, hang up.

If you are testing a single-line telephone, this is the end of the procedure.

If you are testing a multiline telephone, press an outside line or SA button.

In Hybrid/PBX mode, make sure that the destination telephone has a personal line or is a DLC operator.

a. Pick up the handset and wait for the dial tone.

b. If you pressed an SA button, dial the dial-out code.

c. Dial the destination telephone.

You should hear ringback on your telephone and ringing at the destination telephone.

d. Have someone pick up the handset at the destination telephone; verify that you have good two-way communication.

e. At both telephones, hang up.

If the extension is toll-restricted, place a toll call.

You should hear a reorder tone.




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Testing Ground-Start and Loop-Start Trunks

(Hybrid/PBX Systems Only)

To test the GS and LS outgoing and incoming trunks at a telephone, follow the steps below:

Dial *03 followed by the trunk ID number (01 through 80).

You should hear dial tone for a working trunk, a reorder tone for a DID trunk or an invalid trunk number, or a busy tone if the trunk is in use.

NOTE:

Dialing *03 on a single-line telephone works only if the telephone has a touch-tone dialpad and the trunk accepts touch-tone dialing.

Repeat Step 1 for all outgoing trunks.

Dial an incoming trunk on the system.

Have someone answer the call at another telephone; verify that you have good two-way communication.

Repeat Steps 3 and 4 for all incoming trunks.

Hang up to exit test mode.

Testing DID Trunks

To test DID trunks, follow the steps below:

Have someone at the central office check all DID trunks, or have someone call from the outside to check each DID trunk.

When the first trunk rings, answer it.

Instruct the caller to put the call on hold or put down the handset while making the next call.

When the next trunk rings, put the previous call on hold and repeat this procedure until all eight DID trunks have been connected successfully.

When all trunks are connected with good communication, disconnect each call and have the caller do the same.




Testing the System

Testing Tie Trunks

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Before you test tie trunks, make sure that the tie trunks for the system are connected and properly programmed. Have someone at the far end ready to place and receive calls throughout the testing procedures listed below.

The tie trunk testing procedures in this section are as follows:

■

Automatic-start two-way (both incoming and outgoing)

■

■

Automatic-start incoming only

Automatic-start outgoing only

■

■

■

Dial-repeating two-way (both incoming and outgoing)

Dial-repeating incoming only

Dial-repeating outgoing only

NOTE:

Dial-repeating tie trunks are also called wink-, immediate-, and delay-type tie trunks. These terms are used in system programming to describe the type of signaling used on the trunk.

Testing Two-Way Automatic-Start Tie Trunks

For two-way automatic-start tie trunks, perform both the incoming and outgoing automatic-start tie trunk tests.

Before testing outgoing or two-way automatic-start tie trunks, have someone ready to take your call at the receiving telephone.

Testing Incoming Automatic-Start Tie Trunks

Perform this test for automatic-start tie trunks that are two-way or incoming only.

If you are testing two-way automatic-start tie trunks, perform the outgoing test as well.




Testing the System

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To test incoming automatic-start tie-trunks, follow the steps below:

At the far-end tie-trunk site, have someone pick up the handset and dial a tie trunk assigned to a button on your telephone.

Your telephone should ring and the LEDs next to the tie-trunk button should respond as follows: the red LED should turn on and the green

LED should flash.

Pick up your handset and verify that you have good two-way communication.

The green LED should change from flashing to steady.


The green LED should turn off, the red LED should turn off, and another red LED may turn on.

Repeat Steps 1 through 3 for all incoming and two-way automatic-start tie trunks.

Testing Outgoing Automatic-Start Tie Trunks

Perform this test for automatic-start tie trunks that are two-way or outgoing only.

If you are testing two-way automatic-start tie trunks, perform the incoming test as well.

To test outgoing automatic-start tie trunks, follow the steps below:

At any telephone that has access to an automatic-start tie trunk, press the first tie-trunk button.

The red LED next to the tie-trunk button just pressed turns on.

Pick up the handset. (In Hybrid/PBX systems with pooled tie trunks, press an SA button and dial the pool dial-out code.)

The green LED next to the selected button turns on and you hear ringing.

When the person answers, verify that you have good two-way communication and hang up.


Repeat Steps 1 through 3 for each outgoing and two-way automatic-start tie trunk.




Testing the System

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Testing Two-Way Dial-Repeating Tie Trunks

For two-way dial-repeating tie trunks, perform both the incoming and outgoing dial-repeating tie trunk tests.

Testing Incoming Dial-Repeating Tie Trunks

Perform this test for dial-repeating tie trunks that are two-way or incoming only.

If you are testing two-way dial-repeating tie trunks, perform the outgoing test as well.

To test incoming dial-repeating tie trunks, follow the steps below:

Have the person at the far end place a dial-repeating call to your telephone by dialing the proper tie-trunk number.

Your telephone rings and the green LED next to ICOM (or SA for

Hybrid/PBX systems) flashes.

Pick up the handset.

The red LED next to the ringing button turns on and the green LED changes from flashing to steady.

Verify that you have good two-way communication and hang up.


Repeat Steps 1 through 3 for each incoming or two-way dial-repeating tie trunk.

Testing Outgoing Dial-Repeating Tie Trunks

Perform this test for dial-repeating tie trunks that are two-way or outgoing only.

If you are testing dial-repeating two-way tie trunks, perform the incoming test as well.

To test outgoing dial-repeating tie trunks, follow the steps below:

At any telephone that has access to a dial-repeating tie trunk, press the first tie-trunk button.

The red LED next to the pressed tie-trunk button lights.




Testing the System

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Pick up the handset. (In Hybrid/PBX systems with pooled tie trunks, press an SA button and dial the pool dial-out code.)

The green LED next to the selected button lights.

Dial the tie-trunk number of the extension where someone is waiting for your call.

You should hear ringing.

When the person answers, verify that you have good two-way communication, then hang up.


Repeat Steps 1 through 4 for each outgoing or two-way dial-repeating tie trunk.

Testing BRI Trunks

Perform the testing described in “ 800 NI-BRI Module Problems” in Chapter 4 of

Maintenance and Troubleshooting .

Testing Selected System Features

This section provides procedures to test the following system features:

■

■

■

Automatic Route Selection (ARS). For Hybrid/PBX mode only. Use the same test for Idle Line Preference, a similar feature used in Key mode only. Use the same test for Station Message Detail Recording (SMDR), as explained in the test procedure. Refer to Planning Forms 3e, 3f, and

3g for ARS information.

Group Calling. Use the same test for the Listed Directory Number (the

QCC queue), which is for Hybrid/PBX only. Use the same test for Group

Paging. Refer to Planning Form 7d for Group Calling information.

Coverage. Refer to Planning Form 7c for Group Coverage information.




Testing the System

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If any feature does not work properly, check system programming. You can run these tests easily from an MLX telephone or an analog multiline telephone.

ARS and SMDR Tests

If ARS patterns have been programmed, you can test routing by placing toll calls and checking the trunk indicated on the SMDR printout. Check the report to see which line/trunk the system selected for an outgoing call.

The length of each toll call must be equal to or greater than the minimum SMDR recording time. Otherwise, SMDR does not recognize the attempt as a call. To determine the minimum SMDR recording time, check with the customer’s system manager (the factory setting is 40 seconds).

To verify ARS patterns, follow the steps below:

In Hybrid/PBX mode, determine which toll numbers to call by examining the system manager’s ARS patterns.

At any multiline telephone, pick up the handset and dial the ARS access code and one of the toll numbers.

Make sure the call is completed before hanging up.

Repeat Step 2 for additional toll numbers.

At the SMDR printer, verify that the call was made on the correct trunk group and check the number of seconds before the call is reported on the SMDR printout.

If there are errors, check system programming.

Group Calling Test

To test Group Calling features, follow the steps below:

Make sure that each group member is logged into the group.

To log in, each member dials #44 .

At any telephone, pick up the handset and dial the trunk that is programmed to ring for a particular calling group.




Testing the System

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At the ringing telephone, have someone pick up the handset and verify that you have good two-way communication.

Repeat Steps 2 and 3 for each calling group.

Make additional calls to check each member of each calling group.

At any telephone, pick up the handset and dial the group extension number.

Test the calling group delay announcement (if provided) for each group.

a. Make the group busy or have all members log out of the group (by dialing #*44 at each group extension).

b. Repeat Step 2.

c. After listening to the delay announcement, hang up.

d. Repeat these steps for each group.

At the ringing telephone, have someone pick up the handset and verify that you have good two-way communication.

System Speed Dial Test

To test System Speed Dial numbers, follow the steps below:

Find out which numbers have been programmed for System Speed

Dial.

See the system manager or use Form 10b as a reference for System

Speed Dial numbers.

From the test telephone, pick up the handset and dial a System

Speed Dial code.

Verify that you have good two-way communication and that the correct party was reached.

Coverage Test

To verify that coverage is in effect, follow the steps below:

Have someone call the covered telephone.

Count the number of rings at the covered telephone before the covering telephone starts ringing.

This should be the same as the programmed number of rings.




Testing the System

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Pick up the handset at the covering telephone and verify that you have good two-way communication.

Hang up the handset at the covering telephone.

Check both Individual and Group Coverage.

Testing the DSS

At each Direct Station Selector (DSS), check that all lights are operational. Then use the DSS to call a telephone in the system. Test the Page buttons on the

DSS.

Testing Night Service

To test the Night Service feature on the system operator console, follow the steps below:

At the system operator console, press the Night Service button.

If Night Service with Outward Restriction is programmed, you must also enter the password. (You can also activate Night Service on a DLC by pressing the Feature button and dialing 39 .)

The Night Service LED turns on.

Pick up the handset and press a button for an outside trunk.

Dial the outside number that reaches an operator console that is programmed to receive Night Service coverage.

Verify that the telephones assigned to the Night Service group are ringing.

Have someone pick up the handset at a telephone in the Night

Service group.

Verify that you have good two-way communication.


Repeat Steps 2 through 6 for each operator console that is programmed to receive Night Service coverage.




Testing the System

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Test telephones that are programmed for Night Service with

Outward Restriction.

a. Pick up a handset on a restricted telephone and verify that outside calls are not allowed.

b. Using the password, make an outside call.

c. Hang up the handset.

d. Press the Recall button and dial the password. (On an MLX telephone without a programmed Recall button, press the Feature button and dial 775 and the password before picking up the handset.) e. Pick up the handset and make an outside call.

f. Verify that you have good two-way communication and hang up.

At the operator console, press the Night Service button again. If you used a password in Step 1, enter the password again. Verify that the

Night Service LED turns off.

Testing the Dictation System

If dictation equipment has not been installed, skip this test. Place a call to verify that you can access the dictation system.

To access the dictation system, follow the steps below:

At the test telephone, pick up the handset.

Dial the access code and the number associated with the dictation equipment.

Verify that the ready tone is transmitted.

Test the transmission in both directions; make a recording and play it back.

Hang up.

Testing the Paging System

To test the paging system, follow the steps below:




Testing the System

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Pick up the handset at the test telephone and dial the number for a particular zone.

If ZoneMate 9 paging equipment is in use with PagePac 20, get an acknowledge tone first and then dial the zone code to make an announcement. You may hear a confirmation tone.

Make an announcement into the handset.

You should hear the announcement over the loudspeaker(s).

Hang up.

Repeat Steps 1 through 3 for all paging zones.

Testing Music On Hold

To verify that music is provided to outside callers placed on hold, follow the steps below. Inside callers do not hear Music On Hold.

Pick up the handset at the test telephone.

Dial the central office trunk access code and the system’s published directory number; or, if you are using a DID trunk, dial any extension.

At the destination extension, answer the incoming call.

At the destination extension, press the Hold button.

The line button’s green LED should flash.

Verify that music is heard at the destination extension and adjust the volume as required.

Hang up.

NOTE:

If the customer uses equipment that rebroadcasts music or other copyrighted materials, the customer may be required to obtain a copyright license from and pay license fees to a third party such as the American

Society of Composers, Artists, and Producers (ASCAP) or Broadcast

Music Incorporated (BMI). Or the customer can purchase a Magic-on-Hold system, which does not require that you obtain such a license, from

Lucent Technologies.




Testing the System

Testing the Power Failure Transfer Jacks

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To test a power failure transfer (PFT) jack for proper operation, you must assign the outside line numbers to the module’s line/trunk jacks and the trunks must be operational. A PFT telephone on a GS line must have a GS button attached to the telephone. See

Figure 7-1 .

Ground-Start Button

Figure 7-1.

Ground-Start Button

To test PFT jacks, follow the steps below:

Plug a touch-tone or rotary dial telephone into a PFT jack.

Note the outside line number assigned to the lowest line/trunk jack on the module and be sure that the outside trunk is connected to the system.

Turn off power to the control unit.

Follow the procedure in

‘‘Powering Down the System’’

in

Chapter 9 .

If the telephone is connected to a GS trunk, push the GS button attached to the telephone.

Pick up the handset on the touch-tone or rotary dial telephone.

You should hear a dial tone.




Testing the System

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If the telephone is connected to a GS trunk, push the GS button attached to the telephone again.

Dial an outside number—make sure someone can answer the call.

After the call is answered and you have verified that you have good two-way communication, give the person the telephone number assigned to the outside line bridged by the PFT jack to which you are connected.

This is the number noted in Step 2.

Have that person call the number after you hang up.

Your phone should ring after the caller completes dialing the number.

Answer the phone and verify that you have good two-way communication. Hang up.

Repeat Steps 1, 2, and 4 through 10 to test all PFT jacks.

Turn the power back on.

Follow the procedure in

‘‘Powering Up the System’’ in

Chapter 2 .

Testing Touch-Tone Receivers

The 400, 400 GS/LS, and 016 T/R modules each provide four touch-tone receivers (TTRs). The 008 OPT module, 800 DID module, 012 T/R module, and

800 GS/LS-ID modules each provide two TTRs.

To test TTRs, follow the steps below:

Pick up the handset of a touch-tone single-line telephone that is connected to a 012, 016, or 008 OPT module.

Dial *04 and the 2-digit number (starting with 01) of the TTR that you want to test.

You should hear a busy tone if the receiver is in use, or a reorder tone if you misdialed or addressed a receiver not in your system. (This can happen if you dialed 07 and your system has only a 012 module and one

400 module, for a total of six TTRs.)

If you hear reorder tone, try again.

If you hear dial tone after one to three seconds of silence, proceed with this test.




Installing the Control Unit’s Housing

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Dial 123456789*0#.

You should hear a dual-tone multifrequency (DTMF) signal as each button is pressed. When you finish dialing, you should hear a 3-beep confirmation tone.

Repeat the test for each TTR.

Installing the Control Unit’s

Housing

After you complete system acceptance testing and if you are confident that the system is completely installed, you can install the control unit’s housing.

NOTE:

Beginning with Release 2.1 or later, the control unit covers are identical to those on the MERLIN II Communications System. If you need to install

control unit covers on a system prior to Release 2.1, see Chapter 9,

‘‘Upgrading the System’’ .

Installing the Top Cover

To install the top cover, see

Figure 7-2 and follow these steps:

Be sure the cords have been pressed through the wire managers at the base of the modules.

Hold the top cover with the hooks facing you.

Engage the tabs at the rear of the top cover with the carrier.

Lower the top cover so the legs lock into the vents on the module.





Top cover

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Empty module

Figure 7-2.

Installing the Control Unit Top Cover





Installing the Front Cover

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To install the front cover, see Figure 7-3 and follow these steps:

Hook the top of the front cover onto the top cover.

Push down on the bottom of the front cover until it locks securely on the base of the wire manager on the modules.

Front cover

MERLIN LEGEND

MERLIN LEGEND

Figure 7-3.

Installing the Control Unit Front Cover

7. Initializing and Testing the System. Lucent Technologies MERLIN LEGEND Release 5.0, Merlin Legend 7102

Initializing and Testing the System

Initializing the System

Programming Guides

Restoring from the Translation Memory Card

Restoring from the System

Programming Disk

Setting the Time and Date

Testing the System

Testing MLX Telephones

Testing MLX Display Telephones

Testing MLX Telephones with MFMs

.

.

Testing Telephones for Dial Tone

Testing Telephones for Outside Dial Tone

Testing Analog Multiline and

Single-Line Telephones

Testing Ground-Start and Loop-Start Trunks

(Hybrid/PBX Systems Only)

Testing DID Trunks

Testing Tie Trunks

Testing Two-Way Automatic-Start Tie Trunks

Testing Incoming Automatic-Start Tie Trunks

Testing Outgoing Automatic-Start Tie Trunks

Testing Two-Way Dial-Repeating Tie Trunks

Testing Incoming Dial-Repeating Tie Trunks

Testing Outgoing Dial-Repeating Tie Trunks

Testing BRI Trunks

Testing Selected System Features

ARS and SMDR Tests

Group Calling Test

System Speed Dial Test

Coverage Test

Testing the DSS

Testing Night Service

Testing the Dictation System

Testing the Paging System

Testing Music On Hold

Testing the Power Failure Transfer Jacks

Testing Touch-Tone Receivers

Installing the Control Unit’s

Housing

Installing the Top Cover

Top cover

Empty module

Installing the Front Cover

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