Lucent Technologies 555-650-116

MERLIN LEGEND

Communications System

Releases 5.0

Pocket Reference

Copyright © 1997 Lucent Technologies

All Rights Reserved

Printed in USA

Ordering Information

To order copies of this document:

Call:

Lucent Technologies BCS Publications Fulfillment Center at

1 800 457-1235

Write: Lucent Technologies BCS Publications Fulfillment Center

P. O. Box 4100

Crawfordsville, IN 47933

For assistance when installing or programming the system:

Call:

National Service Assistance Center (NSAC) at

1 800 628-2888 or your Lucent Technologies representative

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent

Technologies can assume no responsibility for errors. Changes or corrections to the information in this document may be incorporated into reissues.

555-650-116

Issue 1

June 1997

Trademarks

MERLIN LEGEND, 5ESS, ACCUNET, CONVERSANT, DEFINITY,

MERLIN MAIL, MERLIN II, MERLIN Identifier, MLX-10, MLX-10D, MLX-

16DP MLX-20L, MLX-28D, Magic On Hold, MEGACOM, MultiQuest,

MERLIN, and SYSTIMAX are registered trademarks, and 4ESS, AUDIX

Voice Power, Fax Attendant System, HackerTracker, PassageWay,

Picasso, Lucent Technologies Attendant, MERLIN PFC, MLX-5, MLX-5D,

MLX-10DP, , and TransTalk are trademarks of Lucent Technologies in the

U.S. and other countries.

Mirage, StarSet, Supra, and Supra NC are registered trademarks of

Plantronics, Inc.

PagePac is a registered trademark, and Powermate and Zonemate are trademarks of DRACON, a division of Harris Corp.

Microsoft is a registered trademark and Windows is a trademark of

Microsoft Corporation.

IBM is a registered trademark of International Business Machines, Inc.

CLASS is a service mark of Bellcore.

NORTEL is a registered trademark and DMS a trademark of Northern

Telecom.

MCI, Prism, and Vnet are registered trademarks of MCI Communications.

Novell and NetWare are registered trademarks of Novell Corporation.

Contents

Release 1.1 Enhancements

Release 2.0 Enhancements

Release 2.1 Enhancements

Release 3.0 Enhancements

Release 3.1 Enhancements

Release 4.0 Enhancements

Release 4.1 Enhancements

Release 4.2 Enhancements

Release 5.0 Enhancements

Design Benefits

Environmental Specifications

Power and Grounding

Control Unit Interfaces

Network Interface Requirements

FCC Registration

DOC Registration

Hardware and Software Capacities

Ordering Codes

Control Unit Modules

Adjunct Summary

Power Supply Unit Load Requirements

■

■

Unit Load Calculation Rules

Unit Load Rating of System Modules

■ Unit Load Rating of System Trunks, Telephones and Adjuncts

System Feature Availability by Operating Mode

Telephone and Operator Console Features

Reference Documents

Technical Addendum

■ Maintenance Error Codes

■

■

■

■

■

Module Component History

Telephone LEDs

Wiring Constraints

Installing SPM

Technical Support Telephone Numbers

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25

29

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12

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4

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84

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102

105

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i

Release 1.1 Enhancements

Refer to Release 1.1 Notes for detailed descriptions of Release 1.1

enhancements. Release 1.1 includes all Release 1.0 functionality plus the enhancements described in the following sections.

Language Selection

This selection allows you to program the system for the display of prompts, menus, and messages on MLX display telephones in English, French, or

Spanish. You can also program the following options in any of these languages, independently of the system language:

■

■

Individual extensions with MLX telephones

System Programming and Maintenance (SPM)

■

■

System programming reports

SMDR report headers

MLX-10D



, MLX-20L



, and MLX-28D



display telephones and MLX-10

 nondisplay telephones are available in three separate versions, with factory-set buttons in English, Spanish, or French. (The MLX-10DP



is available in the English version only.) In addition, user and operator guides and telephone tray cards are available in all three languages.

Programming and Maintenance

Programming and maintenance enhancements include the following:

■

■

Additional Inspect capability in system programming

Editing capability (Backspace selection) in extension programming

■

Improvements to system reports

■

An access log that records the last 20 times maintenance or system

■ programming has been accessed

Longer (20-second) gap between ring cycles for programming mode and

Forced Idle tone

Operational

System operational enhancements include the following:

■

Automatic selection of an SA button when Conference is invoked

■

(Hybrid/PBX mode)

Prompting through Conference feature on MLX display telephones

■

■

Relocation of the More prompt on the MLX-20L display

Display of the number saved on a programmed Last Number Dial or

Saved Number Dial button when the button is inspected

SPM

SPM enhancements include operation in English, French, or Spanish; faster backup and restore; and automatic on-screen display of reports as they are created, with a Browse capability for reading the reports.

Equipment

Additional equipment includes the 8102 and 8110 analog telephones, four headsets, two headset amplifiers, and a transparent protective cover for the

MLX-10 and MLX-10D telephones. The 8102 and 8110 telephones are also compatible with Release 1.0.

1

PF Registration

PF registration number AS5USA-65646-PF-E is assigned by the FCC for operating the MERLIN LEGEND



Communications System in Hybrid/PBX mode in the United States. (The PF registration is also applicable to

Release 1.0 systems.)

Release 2.0 Enhancements

Refer to Release 2.0 Notes for detailed descriptions of Release 2.0 and later enhancements. Release 2.0 includes all Release 1.1 functionality plus the enhancements listed below.

Programming

Programming enhancements include the following:

■

Extension Copy is a feature that reduces programming time by allowing the use of any extension as a template for programming another extension or block of extensions through centralized telephone programming.

■

Integrated Administration provides a single interface through Integrated

Solution III (IS III) for programming entries common to the MERLIN

LEGEND Communications System and AUDIX Voice Power



.

■

Any SPM Version 2.xx (where xx is replaced by numbers) provides a

Convert function for use in upgrading the system from Release 1.0 or

1.1. This function converts a backup file from a Release 1.0 or 1.1

system to Release 2.0 and later format, allowing reuse of existing system programming on the upgraded system.

■

Forced idle reductions keep system interruptions at a minimum. In general, the smallest necessary component is forced idle during programming activities. For example, renumbering a single extension idles only one extension. Only a few system-wide programming activities, such as setting the system mode and system renumbering, idle the entire system.

Operational

System operational enhancements include the following:

■

Coverage VMS Off is a feature that prevents incoming outside calls from going to voice mail. (All other coverage remains active as programmed.)

The feature is programmed extension by extension, either through extension programming or through centralized telephone programming.

■

A Night Service group can be programmed to include either extensions or a calling group as members. However, you should not program both individual extensions and a calling group into the Night Service group because individuals will not have a chance to answer before calling group members do.

■

When AUDIX Voice Power sends a Leave Message notification to an extension, the system identifies the voice mail system as the sender of the message. When the voice mail subscriber uses the Return Call feature, the call goes to any available voice mail port, not just to the specific port that generated the message. This reduces the chance of getting a busy port.

2

■

Coverage receivers can call coverage senders and have the call receive coverage treatment. If a receiver calls a sender for whom he or she is covering, and the sender is busy or unavailable, the call proceeds to other points of coverage. It does not come back to the receiver who originated the call.

■

Enhancements to display prompts include automatic posting of a

Do Not

Disturb message (for MLX display telephones or other multiline telephones, a Posted Message button must be programmed for the

Do

Not Disturb

message to be posted automatically). When a user activates the Do Not Disturb feature, and confirmation messages when a user activates Hold, Privacy, Saved Number Dial, and Transfer.

■

Direct Inward Dialing (DID) trunk emulation on a T1 facility provides up to

24 DID channels on a single DS1 interface, instead of requiring 24 separate physical trunks.

■

A telephone user can send a timed flash (switchhook flash) on a loopstart trunk call on a System Access (SA) button.

Fax Attendant System



Fax Attendant is an application for sending and receiving fax messages; its interface is similar to the voice mail interface provided by AUDIX Voice

Power. Fax Attendant System, which co-resides with AUDIX Voice Power on the IS III platform, provides the following services:

■

Fax Call Coverage. Receives and holds messages for subscribers whose fax machines are busy or out of paper. This service also allows a subscriber to have a personal fax number without having a fax machine.

■

Fax Mail. Allows subscribers to create and use fax distribution lists, send and receive fax messages, and record personal greetings for incoming fax calls.

■

Fax Response. Prompts callers to select and receive faxes from a customer-created menu of choices, using touch-tone responses.

408 GS/LS-MLX Module

The 408 GS/LS-MLX module (Releases 2.0 and higher only) combines four line/trunk jacks for ground-start or loop-start trunks and eight extension jacks for MLX telephones on a single module in the control unit.

Primary Rate Interface (PRI)

Primary Rate Interface (PRI) enhancements include the following:

■

■

■

■

■

Connectivity to the 5ESS



Generic 6

Multiple incoming calls to directory number

Call-by-Call Service Selection

Password handling for FTS2000

Extension ID as Calling Party Number for Automatic Number ID (ANI)

3

Maintenance

Maintenance enhancements include the following:

■

Clear descriptions of module test failures

■

Optional printing of hard copy of error logs

■

Display that correlates extension numbers to slot/port and logical ID

■

Display of the slots, trunks, and extensions that are maintenance busy

■

Internal digital switching element (DSE) loopback test for all modules

■

B-channel loopback test for MLX modules

■

B-channel line or call service states display

■

Error log entries for dual-port RAM errors

Release 2.1 Enhancements

Refer to Release 2.1 Notes for detailed descriptions of Release 2.1

enhancements. Release 2.1 includes all Release 2.0 functionality plus the enhancements listed below.

Operational

System operational enhancements include the following:

■

When a call is forwarded to a multiline telephone that has an Auto Dial or

DSS button programmed for the forwarding telephone, the green light next to the Auto Dial or DSS button for the forwarding telephone does not flash.

■

People answering calls received on Cover buttons are allowed to generate touch tones if their telephones are not outward- or tollrestricted.

■

Calls received on personal lines with Do Not Disturb on go immediately to coverage instead of waiting for the coverage delay interval.

■

A call put on hold at a Cover button can be added to a conference by someone who has a personal line for the call.

■

A call put on hold at a Cover button can be picked up by any person who has a personal line for the call.

■

Calls that have been put on hold at a Cover, SA, Shared SA, or Pool button can be picked up by a person who has a personal line button for the call.

■

An inside call on hold at an SA button can be picked up and transferred by any person with a Shared SA button corresponding to the button with the held call.

■

Calls that are on hold awaiting transfer can be picked up by any user who has a personal line for the call.

■

Beginning with Integrated Solution III Version 1.2, the automatic reconciliation program that was run automatically at 3:00 a.m. has been disabled and can be invoked manually from the User Maintenance menu.

■

When a telephone is programmed for Forced Account Code Entry, account codes do not have to be entered when using a programmed

Loudspeaker Paging button. In addition, an SMDR record is not generated for calls made to paging ports.

4

■

When an MLX telephone, other than an MLX-20L, is plugged into an

MLX port and the Personal Directory does not contain any entries, the allocation of the Personal Directory resource is released. If there are any entries in the Personal Directory, the Personal Directory allocation and the entries in the Personal Directory are saved in the MLX port.

■

SMDR call records for calls made on PRI facilities are more accurate than SMDR call records for calls made on non-PRI facilities. Outgoing calls made on PRI facilities receive “answer supervision.” Consequently,

SMDR timing for calls made on PRI facilities begins when the call is answered. Timing for calls made on non-PRI facilities begins when dialing is completed. Therefore, an SMDR call record is not generated when a call made on a PRI facility is not answered at the far end.

■

The Call Type field and the Called Number field on the SMDR report have been changed for both the Basic and ISDN report formats.

■

An 012 port that is programmed as a generic voice messaging interface

(VMI) port can transfer an outside call to an outside number.

■

In a system where the transfer audible option is programmed for Music

On Hold and a music source is provided, outside callers who are transferred to a calling group and are waiting in the queue or who are parked or camped-on hear music while they are waiting. Internal callers never hear music on hold while waiting in the calling group queue or when they are parked, camped-on, or being transferred to another extension.

Installation and Hardware

Installation and hardware enhancements include the following:

■

The control unit covers for the MERLIN LEGEND Communications

System are the same easy-to-use covers as those for the MERLIN



II

Communications System.

■

A new 012 (T/R) module [apparatus code 517G13 (28) or higher letter] contains a built-in ring generator. The maximum ring equivalency number (REN) supported is 2.2, and the module rings four ports at one time. Bridging of single-line telephones is not supported due to poor transmission quality.

■

A new 008 OPT module (labeled “with RING GEN.”) contains a built-in ring generator. It rings four ports at a time.

■

Ferrite cores for the power supply modules are shipped from the factory to comply with FCC Part 15 requirements.

■

3129-WTWA (touch-tone outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers)

■

3129-WRWA (rotary-dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers)

■

3129-WAWA (auto dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers)

■

3129-WNWA (nondial, automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers)

5

Equipment and Operations

Equipment and operations enhancements include the following:

■

A new release (Version 2.16) of the System Programming and

Maintenance (SPM) software to support international use.

■

Support of PRI connection to DEFINITY



Communications Systems

■

MLX-10DP telephone, identical to an MLX-10D, except that it provides a jack for access to the PassageWay



Solution and PassageWay Direct

Connection Solution application.

Additional Application Packages, Telephones, Adjuncts, and Adapter

Additional application packages, adjuncts, and adapter enhancements include the following:

■

A Lucent Technologies Digital Announcer Unit, compatible with all call management systems and tip/ring applications currently available for the

■

MERLIN LEGEND Communications System.

The HackerTracker



system software enhancement to the Call

Accounting System (CAS) detects abnormal calling activity by allowing monitoring of facilities or authorization code usage.

■

A new digital Magic on Hold unit is available in three configurations:

— Basic Prerecorded Package

— Personalized Package

— Custom Production Package

■

The MERLIN



Identifier application enables people to receive, store, and use information provided by the local telephone company, specifically, the telephone number of a caller in an area where the service is also supported.

■

An Off-Premises Range Extender (OPRE) supports off-premises operation with an off-premises extension capability and extended range operation for tip/ring devices as well as variable gain to improve voice transmission levels.

■

PagePac



Plus Loudspeaker Paging Systems do not require system adapters. The controller provides 8 built-in zones (expandable to 56 zones by using up to 3 16-zone expansion units), group zones, talkback, night bell, operator override, tones, door supervision, microphone input, and system access security codes as standard features.

■

PassageWay Solution (Release 1.0) software consisting of four applications that run with Microsoft



Windows



3.1 or later and provide an interface between an IBM



-compatible personal computer and the

MERLIN LEGEND system.

■

Four single-line telephones with memory buttons: 710, 715, 725, and

730.

■

Four specialty handsets compatible with all MLX telephones and the

3101-series, 3178-NHL, 8102, and 8110 single-line telephones.

6

Release 3.0 Enhancements

Release 3.0 includes all Release 2.1 functionality plus the enhancements listed below.

Equipment

New hardware includes a variety of components. Additional details are included elsewhere in this book.

■

CPU modifications include:

A processor running at 16 MHz with a 32-bit wide data bus

1.5 Mbytes of non-volatile (battery-backed) RAM

4.0 Mbytes of Flash ROM

PCMCIA memory card interface

A full-duplex 1200/2400 bps modem

Error/Status code display for maintenance support

■

An 800 GS/LS-ID line/trunk module delivers the calling party’s telephone number to the customer premises (MLX display telephones only) if the service is subscribed to by the customer and if it is supported by the caller’s local telephone company.

■

Support for:

MDC 9000 (6-line, cordless)

MDW 9000 (6-line, cordless, wireless)

8101 (single-line telephone, desk or wall-mount, data/fax jack, selectable positive disconnect)

■

■

2500YMGL and 2500 MMGL (single-line desk telephones, selectable positive disconnect)

Picasso ™ Still-Image telephone (for interactive display of still images)

Videophone 2500 single-line phone with interactive video display

Pre-fabricated and pre-drilled backboard

Installation, Upgrade Administration, and Maintenance

These are the new MERLIN LEGEND Communications System capabilities:

■

SPM (Release 3.18) conversion of translations from Release 1.0, 1.1,

2.0, and 2.1 to 3.0

■

Remote operation at 1200/2400bps

■

Advice and feedback administration screens for new Release 3.0

functionality

■

PCMCIA Memory Card Interface (a Release 3.0 processor board required) allowing:



System software installation



System software upgrade

800 GS/LS-ID port module firmware upgrade



Integrated backup and restore of translations

Automatic and manual options for backup and restore are available on the system. Automatic backup can be scheduled weekly or daily to fit the customer’s needs.

■

Inter-digit dialing timer values are administratable

■

Inspection of Lines/Trunks displays only those lines and trunks configured on system rather than all 80 facilities

■

Stations and facilities in Maintenance Busy (both manual and automatic) can be identified by the maintenance monitor

User Features

7

Security

The Remote Access feature allows people at remote locations to enter the system by dialing the number of a line or trunk designated for remote access. The system can be programmed to require the remote user to dial a barrier code (a type of password) after reaching the system. In earlier versions, the system-wide barrier code length is fixed at 4 digits. Release

3.0 allows a system-wide barrier code length ranging from a minimum of 4 digits to a maximum of 11 digits, with a default setting of 7 digits. SMDR records are enhanced to provide information for remote access calls. If the remote access call is received on a facility providing Caller ID information

(see below), the SMDR report can help trace the call.

Caller ID

Caller information (telephone number) is furnished to MLX display telephones by an 800 GS/LS-ID module using the LS (loop-start) option.

This allows customers to screen calls prior to answering the phone, as well as providing calling party information for use with various applications. This function is available only when the customer subscribes to caller identification service from the local telephone company, if the telephone company supports that service.

Shared System Access (SSA)

A telephone may have up to 27 Shared SA buttons to expand extension coverage.

Authorization Codes

The Authorization Code feature allows you to make calls using your calling privileges when you are dialing from an extension other than your own.

When you enter your authorization code (ranging from 2 to 11 characters and unique across the system), the privileges and restrictions assigned to your home extension override the current restrictions at the host extension.

This includes toll restriction, outward restriction, Facility Restriction Level

(FRL), Allowed Lists, Disallowed Lists, Night Service Exclusion List, and

Dial Access to Pools. All other functions on the telephone are those of the local telephone, not the home extension.

Authorization codes can also be used for the purposes of call accounting through the SMDR printout. The SMDR account code field can hold the authorization code extension number or the authorization code itself.

Direct Voice Mail

If your company has voice mail, this feature allows you to dial a co-worker’s voice mailbox directly without ringing that person’s extension. Direct Voice

Mail is especially useful for transferring calls when a co-worker is not available.

8

Additional Features

The status of Leave Word Calling (LWC) and Privacy are retained across cold starts.

Caller ID (CLASS SM ICLID and PRI) are available on primary coverage and return from transfer.

Additional Application Packages, Adjuncts, and Adapter

Enhancements

PassageWay TM Direct Connection Solution

PassageWay Direct Connection Solution (Release 2.0) is a Lucent

Technologies computer telephone integrated product that links a desktop

Windows PC to the MERLIN LEGEND’s MLX-10DP, MLX-16DP, MLX-20L, or MLX-28D telephone. The Windows applications are: Lucent

Technologies Call (autodial/contact manager), Lucent technologies Buzz

(screen-pop applications), Lucent Technologies Set (station programming interface), and Log Viewer (call log application). PassageWay Direct

Connection Solution (Release 2.0) is the version supported on MERLIN

LEGEND 3.0.

PagePal

PagePal connects several Lucent Technologies and other paging systems to the MERLIN LEGEND Communications System. No other system adapter is necessary for loudspeaker paging.

Fax Attendant 2.1.1

Fax Attendant Release 2.1.1., which co-resides with AUDIX Voice Power on the IS III Release 1.2 platform, provides the same functionality as earlier versions, plus the following enhancements:

■

■

■

Personal Fax Messaging. Inbound faxes can be stored until the subscriber asks that they be printed, at any fax machine he or she specifies, on company premises or off-site (when the subscriber retrieves fax messages remotely).

Fax Mail. Allows subscribers to send fax messages, get fax messages, record personal greetings, and program outcalling.

Fax Broadcast. Provides a simple way to send one fax to as many as

1000 fax numbers.

Call Accounting System (CAS) for Windows

This standalone version of CAS takes advantage of the easy-to-use graphical environment offered by Microsoft Windows. Through data communications, it also allows one CAS system to serve multiple business sites.

Group Video Conferencing

Group video conferencing is supported over DS1 (Digital Signal Level 1) facilities with PRI. (Video conferencing has been available since Release

2.0.)

9

Release 3.1 Enhancements

Release 3.1 includes all Release 3.0 functionality plus the toll fraud and security enhancements listed below.

Star Codes

Star codes are dialable codes for services provided by the CO. The user has to contract with the CO to get these codes activated.

With this release, users can now add a star (*) code to Allowed and

Disallowed Lists to help prevent toll fraud. The MERLIN LEGEND system checks if the star codes are allowed. If allowed, the system then checks the remaining dialed digits against the calling restrictions.

As a security enhancement, *03 requires a technician to enter a maintenance password to access test procedures.

Second Dial Tone Timer

Users can program a delay period (Second Dial Tone Timer) during which no dialing is allowed. This is useful in cases when the CO sends a second dial tone (such as after a star code); the user may start dialing before getting the second dial tone, creating a risk of toll fraud or misrouted calls. If the timer is programmed and dialing is attempted during the delay, the call is not completed.

Trunk-to-Trunk Transfer

This feature allows or disallows trunk-to-trunk transfer on a per-station basis. The default setting for all stations is restricted (disallowed).

Toll Fraud Defaults

This feature changes these default settings:

■

No station or remote access user with a barrier code may dial access to any pool.

■

Disallowed List 7 contains numbers most commonly abused for toll fraud: 0, 10, 11, 1809, 1700, 1900, 976, 1ppp976 (p=any number or character), *. Assign this list to extensions as needed.

■

VMI ports are maximally restricted. Outward restriction is on and they are assigned to Disallowed List 7.

■

FRL settings for VMI ports is 0, for local calls is 2, and for toll calls is 3.

Release 4.0 Enhancements

Release 4.0 includes all Release 3.1 functionality plus the enhancements listed below.

System Functionality

The MERLIN LEGEND Communications System functionality is enhanced to include the following:

■

An expanded dial plan supporting up to 200 tip/ring devices.

■

National ISDN BRI service support for voice and data connectivity to the

CO. Data speeds are 14.4 kbps for analog data and up to 64 kbps for digital data. Release 4.0 supports the IOC Package “S” and Multiline

Hunt service configurations.

10

■

Certified 2B-data video/data applications that connect to MLX ports and use NI-1 BRI, PRI, or T1 Switched 56 network interfaces to make outside connections.

NOTE:

The 008 MLX and 408 MLX modules must have firmware vintage other than 29. An earlier or later vintage firmware is supported.

■

The use of T1 facilities for digital data transmission of up to 56 kbps per

T1 channel.

Equipment

New hardware includes two new modules. They are:

■

An 016 module supporting 16 tip/ring devices and four TTR’s. All 16 ports can ring simultaneously. The module's ringing frequency (default

20 Hz) can be changed through programming to 25 Hz for those locations that require it.

■

An 800 NI-BRI module supporting high-speed data and video transmission.

Maintenance Support

The R4.0 software includes a Provisioning Test tool that technicians can use to verify the operational status of installed NI-1 BRI lines.

User Features

Product Enhancements

The following enhancements are added:

■

Delay Call Forwarding. Each user can program a Forwarding Delay setting for calls that are forwarded using Forward, Remote Call

Forwarding, or Follow Me. The forwarding delay is the number of times a call rings at the forwarding extension before the call is sent to the receiver. During the delay, the user may screen calls by checking the displayed calling number (if it is available). The delay can be set at 0 to 9 rings. The factory setting for Forwarding Delay is 0 rings (no delay).

■

■

Voice Announce on the QCC. The QCC operator can use the fifth Call

Button to announce a call on another user’s speakerphone if the destination telephone has a Voice Announce-capable SA button available. QCCs cannot receive Voice Announce calls; they are received as ringing calls. The factory setting for the fifth Call button is Voice

Announce disabled.

Timebased option for overflow on Calling Group. If the Overflow

Threshold Time is set to a value between 1–900 seconds, calls that remain in the Calling Group Queue for the set time are sent to the

Overflow Receiver. This is in addition to the number of calls that are in the Queue (previously, the only way to send calls to the Overflow

Receiver). If the Overflow Threshold Time is set to 0, Overflow by time is off. The factory-set time limit is 0 (overflow by time is off).

11

■

Downloadable Firmware for 016 T/R board and the NI-BRI board.

The PCMCIA technology introduced in Release 3.0 continues to support these two new boards in Release 4.0 for installation and upgrade. A

Release 3.0 or later processor is required for PCMCIA technology.

Single-Line Telephone Enhancements

The following enhancements are added to the single-line telephones:

■

■

■

Disable Transfer. Through centralized programming, the system manager can disable the ability to transfer calls by removing all but one

SA or ICOM button from the telephone.

No Transfer Return. When a handset bounces in its cradle, the

MERLIN LEGEND system interprets this as a switchhook flash and attempts to transfer a call. This causes unintended ringing at the user’s phone. In Release 4.0, a flash followed by an on-hook state when a dial tone is present causes the call to be disconnected.

Forward Disconnect. All ports on 012 and 016 modules now send forward disconnect to all devices connected to them when forward disconnect is received from the CO. This is a non-administrable operation.

System Security

Greater system security is achieved by requiring a 7-digit maintenance password when using SPM to perform remote administration via the

Remote Access Feature.

Release 4.1 Enhancements

Release 4.1 includes all Release 4.0 functionality plus the enhancements listed below. There are no hardware changes in Release 4.1.

■

Coverage Timers Programmed for Individual Extensions

Beginning with Release 4.1, coverage timers, which control the duration of the delay before calls are sent to each level of coverage, are changed as follows:



The Group Coverage Ring Delay (1–9 rings) is programmed on individual extensions and replaces the Coverage Delay Interval programmed system-wide in previous releases.



The Primary Cover Ring Delay (1–6 rings) and Secondary Cover

Ring Delay (1–6 rings) programmed on individual extensions replace the Delay Ring Interval programmed system-wide in previous releases.

These enhancements allow the system manager to customize coverage call delivery to match individual extensions’ call-handling requirements.

12

■

Night Service Coverage Control

Beginning with Release 4.1, a system manager can enable the Night

Service Coverage Control option to automatically control the status of telephones programmed with Coverage VMS (Voice Mail System) Off buttons according to Night Service status.

When Coverage Control is enabled and the MERLIN LEGEND

Communications System is put into Night Service, all programmed

Coverage VMS Off buttons are automatically turned off (LED is unlit) and all eligible outside calls are sent to the assigned voice messaging system calling group with normal ringing delay. When Night Service is deactivated during the day, all programmed Coverage VMS Off buttons are automatically turned on (LED is lit) and voice mail coverage is disabled for outside calls.

Users can override the Coverage VMS Off button status at any time by pressing the programmed Coverage VMS Off button to turn the LED on or off.

■

Night Service Group Line Assignment

Beginning with Release 4.1, a system manager can assign lines to

Night Service groups to control handling of after-hours calls received on individual lines. This capability replaces the automatic assignment to

Night Service groups of only those lines that ring on the Night Service operator console. An outside line must be assigned to a Night Service group to receive Night Service treatment.

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With this enhancement, Night Service can be activated and deactivated on lines that do not appear on operator consoles (for example, personal lines), and lines appearing at operator positions can be excluded from

Night Service.

Forward on Busy

Beginning with Release 4.1, the Forward, Follow Me, and Remote Call

Forward features are enhanced to remove the requirement that a call must be ringing at an extension before it can be forwarded. With the

Forward on Busy enhancement, a call to an extension with no available

SA (System Access) or ICOM (Intercom) buttons is forwarded immediately to the programmed destination, preventing the caller from hearing a busy signal from the intended call recipient’s extension.

Maintenance Testing for BRI Facilities That Are Part of Multiline

Hunt Groups (MLHGs)

Beginning with Release 4.1, the NI-1 BRI (National Integrated Services

Digital Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline

Hunt Groups (MLHGs).

13

The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications

Systems that include a 800 NI-BRI module. Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and report analyzed results.

Release 4.2 Enhancements

Release 4.2 includes all Release 4.1 functionality plus the enhancements listed below. There are no hardware changes or Release 4.2.

■

Additional Network Switch interface and Services Options for

ISDN Primary Rate Interface (PRI)

Release 4.2 of the system supports connectivity to MCI



or local exchange carrier (LEC) PRI services and to the following central office switch types (in addition to the 4ESS and 5ESS switch types that are currently available for AT&T Switched Network Services):



Nortel



DMS



-100 Generic BCS 36 for local exchange carrier services



Nortel DMS-250 Generic MC107 serving the MCI network



Digital Switch Corporation DEX600E Generic 500-39.30 serving the MCI network

Beginning with Release 4.2, the following MCI PRI and local exchange carrier (LEC) PRI services (along with the AT&T Switched Network

Services) can be provided to users of the MERLIN LEGEND

Communications System:



MCI Toll Services for DMS-250 or DEX600E switch type:

❏

MCI Prism



service for domestic outgoing long-distance and international voice calls; for domestic outgoing 56-kbps restricted, 64-kbps unrestricted, and 64-kbps restricted circuit-switched data calls

❏

MCI VNet



service for incoming and outgoing domestic and voice calls; for 56-kbps restricted, 64-kbps restricted, and

64-kbps unrestricted circuit-switched data calls

❏

MCI 800 for domestic, toll-free, incoming voice calls

❏

MCI 900 service numbers



LEC services for DMS-100 switch types:

❏

DMS Virtual Private Network service for calls between the

MERLIN LEGEND Communications System and another communications system (such as another MERLIN

LEGEND Communications System)

❏

DMS INWATS (Inward Wide Area Telephone Service) for domestic, toll-free, incoming voice calls

❏

DMS OUTWATS (Outward Wide Area Telephone Service) for domestic, outgoing, long-distance voice calls

❏

DMS FX (foreign exchange) to provide local call rating for calls from the local exchange to the area serviced by the foreign exchange.

14

❏

DMS Tie Trunk to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN

LEGEND Communications System)

■

Improvements to Station Message Detail Recording (SMDR) and

Support for MERLIN LEGEND Reporter Application

The SMDR feature is enhanced to provide more details about calling group agent activities and help system managers assess the effectiveness of call centers, in terms of both agent performance and the adequacy of facilities to handle inbound calls. These improvements apply to calling groups that are programmed as Auto Login or Auto

Logout type. The SMDR and MERLIN LEGEND Reporter features listed are administrable:



TALK Field. For Auto Login and Auto Logout calling groups, the

TALK field records the amount of time a calling group agent spends on a call.



DUR. (DURATION) Field. For Auto Login and Auto Logout calling groups, call timing begins when a call arrives at MERLIN LEGEND

Communications System and not after a preset number of seconds. Call timing ends when the call is disconnected; either the caller or the agent hangs up. This allows the system manager to determine how long a caller waited for an agent’s attention.



Coding of Calls on Reports. An asterisk (*) appears in the call record when: a. A call is not answered by an Auto Login or Auto Logout calling group agent and is abandoned while waiting for an agent.

b. The call is answered by someone not a member of an Auto

Login or Auto Logout calling group.

An exclamation point (!) signals that an Auto Login or Auto

Logout agent handled a call that was answered by someone who was not a member of that Auto Login or Auto Logout with

Overflow group. An ampersand (&) in the call record indicates that the group’s overflow receiver answered the call.

■

MERLILN LEGEND Reporter. MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN

LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle peak call load. MERLIN

LEGEND Reporter is an administrable option. The default is Off, in which case the Release 4.0 SMDR reports are available. If this option is set to On, the following reports are provided:

15

❏

Organization Detail Report

❏

Organization Summary and Trends Report

❏

Selection Detail Report

❏

Account Code Report

❏

Traffic Report

❏

Extension Summary Report

❏

Data Report

❏

Talk and Queue Time Distribution Report

❏

Time of Day Report

❏

ICLID Call Distribution Report

❏

Facility Grade of Service Report

■

Maintenance Enhancements



Change to Permanent Error Alarm

Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen. For details, refer to the

Maintenance section of the technician guide, Installation,

Programming and Maintenance.



Enhanced Extension Information Report

Beginning with Release 4.2, the Extension Information Report includes the Extension Status (ESS) and supervisory mode for each extension.

Release 5.0 Enhancements

Release 5.0 includes all Release 4.2 functionality plus the enhancements listed below.

■

Computer Telephony Integration (CTI)

Beginning with Release 5.0, a PassageWay



Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell



NetWare



software allows Lucent

Technologies-certified telephony applications to control MLX and analog multiline telephone (BIS only) operations that are monitored by the applications. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND

Communications System control unit and an ISDN link interface card plugged into the customer’s server. The feature is available for

Hybrid/PBX mode systems only.

System Requirements for CTI link

Refer to Chapter 2 of the

Network Manager’s Guide for detailed installation instructions.

The following equipment and software are required:

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An Intel i386 , Intel i486, or Pentium class computer with at least

16 megabytes of RAM. Additional memory may be needed if additional applications will be running on the server machine.

NetWare Version 4.10 or Version 3.12

5 megabytes of disk space available on the SYS (system) volume

Telephony Services for NetWare software, Releases 2.21 or later, installed

An Eicon/G. Diehl SCOM card for the CTI link

A free 8- or 16- bit ISA slot for the Eicon/G. Diehl SCOM card

System software Release 5.0 or later installed on the MERLIN

LEGEND Communications system

The MERLIN LEGEND configured in Hybrid/PBX mode

An MLX port board (using firmware Version 28 or later, except

Version 29) installed in the MERLIN LEGEND

NOTE:

The 008 MLX and 408 MLX modules must have firmware vintage other than 29. If the module has firmware 29, administering a CTI link on the module is prevented. An earlier or later vintage firmware is supported.

If the MERLIN LEGEND switch has only one MLX port board, you also need System Programming and Maintenance (SPM) software, Version 5.01, to administer the CTI link

One port on the MLX board is used for the CTI link. This port cannot be a potential operator port (2,3,4,6,7,and 8 must be available) or a console programming port

For a NetWare 3.12 installation, ensure that either

NWSNUT.NLM, Version 4.11 or later, and TUI.NLM, Version

1.04 or later, is obtained from Novell and installed in the

SYS:\SYSTEM directory

NOTE:

To obtain these NLMs from Novell, access either the Novell web site (http:\\www.novell.com) or the Novell ftp site

(ftp.novell.com). First, download IPXRT4.EXE and follow the directions in the associated readme file. Then, download

NWSNUT.NLM and TUI.NLM.

17

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Basic Call Control. A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes:



Answering calls arriving on an SA button

Making calls from an SA button



Hanging up calls

Hold and retrieving a call on hold at the user’s extension



Conference calls from a DLC or QCC operator

■

NOTE:

Transfer and 3-way conference, when handled through a CTI link application, provide the original caller’s calling number information or other information to the transfer receiver or new conference participant, if the user has screen-pop capability.

Screen Pop. Screen pop occurs when the calling number, called number, or other user-defined identifier (such as an account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the calling party. For example, Caller ID services can be used to support screen pop on a system that includes a CTI link; using the calling party number as a database key code, information about a caller automatically appears on the user’s computer screen when the call arrives at the extension. Depending on the application, screen pop may be available for calls that arrive on line buttons other than SA buttons and/or are answered manually at the telephone rather than by the application.

Screen pop can occur on incoming calls from the following sources:



Calling group distribution

ISDN PRI Routing by Dial Plan



An extension on the MERLIN LEGEND Communications

System



Remote Access

NOTE:

In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone

 number.

A transfer of a call that was answered by a voice response unit

A transfer, redirection, or conference of a call that was answered at a DLC or at a QCC

NOTES:

DLCs (Direct-Line Consoles) may use CTI applications. If they do, they perform the same way as other extensions. A DLC assigned to use a CTI link application is a monitored DLC. When a DLC is used as a regular operator console and not assigned as a CTI link extension, it is non-monitored.

Calls to a QCC non-monitored DLC do not initiate screen pop at the operator position., but when an operator directs a call to an

18

extension using a CTI application, caller information does initiate screen pop.

■

Calls transferred from Cover buttons on non-monitored DLCs do not initiate screen pop at the destination extension.

HotLine Feature. The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations. It is available in all three modes of system operation. The feature allows a system manager to program a single-line telephone extension as a HotLine. When a user lifts the handset at the HotLine extension, the telephone automatically dials the inside extension or outside telephone number programmed as the first Personal Speed

Dial number (code 01) for the extension. At HotLine extensions, calls cannot be transferred, put on hold, or conferenced.

Personal Speed Dial codes can be programmed at the extension prior to HotLine assignment (a system programming function). Alternatively, a Personal Speed Dial code can be programmed from the single-line telephone after HotLine operation is assigned. However, because of security considerations, this is a one-time opportunity. Once the

Personal Speed Dial number is programmed, any changes to it or any other extension programming must be performed using centralized telephone programming.

Any type of inside or outside line that is normally available to a singleline telephone can be assigned to a HotLine extension. Generally, the

HotLine telephone does not receive calls, and its line should be set to

No Ring.

■

!

SECURITY ALERT:

A HotLIne single-line telephone accesses a loop-start line, the line should provide and be programmed for Reliable Disconnect. If it is not, a caller may be able to stay on the line after the initial call and access an outside line.

Call Center Enhancements. Release 5.0 and later systems include

Group Calling features that enhance call center operations.



Most Idle Hunt Type. In addition to the Circular (factory setting) and Linear hunt types supported in earlier releases, a third hunt type distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group call. For some applications, this hunt type is more efficient than the circular type because it takes into account the varying duration of calls. The system distributes calls based on when an agent last completed a call, not on when he or she last received one. This hunting method ignores non-calling group calls. For example, if an agent transfers a call that arrived on a line not assigned to the calling group, the calling group member’s most-idle status is unaffected.

19

20



Delay Announcement Devices. The system manager can designate as many as ten primary delay announcement devices per group rather than the single device for each group that is available in Release 4.2 and earlier systems. Furthermore, an additional secondary delay announcement device can be specified, for a total of ten primary device extensions and one secondary device extension per group.

A primary delay announcement device operates in the same fashion as a single delay announcement device, playing once, as soon as it is available, for the caller who has waited the longest for a calling group agent and has not heard a primary delay announcement. If a secondary announcement device is used, it can use the factory setting, which plays the announcement once, or it can be set to repeat the announcement after a certain amount of time. The system manager programs the time (0–900 seconds) between primary and secondary announcements. This setting controls both the interval between primary and secondary announcements and the interval between repetitions of the secondary announcement if it is set to repeat.

The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member.

Two or more groups may share an announcement device.



Enhanced Calls-in-Queue Alarm Thresholds. Three Calls-in-

Queue Alarm thresholds can be set to more clearly indicate the real-time status of the queue according to the behavior of programmed Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in-Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls-in-Queue Alarm buttons for a calling group.

Using all three levels, the system manager sets Threshold 1 to the lowest value, Threshold 2 to a middle value, and Threshold

3 to the highest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways:

— If the number of waiting calls is less than the value programmed for Threshold 1 or drops below that level, the LED is unlit.

— If the number of waiting calls is greater than or equal to the Threshold 1 value but less than the Threshold 2 value, the LED flashes.

— If the number of waiting calls is greater than or equal to the Threshold 2 value but less than the Threshold 3 value, the LED winks.

— If the number of waiting calls is greater than or equal to the highest value, Threshold 3, the LED lights steadily.

NOTE:

A DSS (Direction Station Selector) button that is used as a

Calls-in-Queue Alarm button can only indicate two threshold levels, either by flashing or by lighting steadily. If a calling group must use this type of Calls-in-Queue Alarm button, only two threshold levels should be programmed.

If all three thresholds are set to the same value, the result is one threshold only. If two values are the same, then the result is two alarm levels. The factory setting is one call for all three thresholds.

An external alert only signals when the number of calls in the queue exceeds the programmed Threshold 3 value.



MLX-5 and MLX-5D Telephones. The MLX-5 nondisplay and the MLX-5D display telephones are compatible with all system releases. The display telephone includes a 2-line by

24-character display, and both telephones come with 5 line buttons. In systems prior to Release 5.0, the MLX-5 and MLX-

5D telephones are treated as MLX-10 and MLX-10D telephones respectively. As of Release 5.0, the system recognizes the

MLX-5 and MLX-5D telephones as 5-button telephones.

Design Benefits

Modular components allow easy, cost-effective growth in both size and function. For upgrades from the MERLIN LEGEND Communications

System, all wiring and analog MERLIN system telephones can be reused.

For upgrades from the MERLIN II Communications System, certain trunk and extension modules can also be reused. The modules are 800, 400,

400EM, 012, 008, and 408.

Menu-driven system programming maintains the customer’s command of business operations.

Built-in 1200/2400-bps modem allows fast access to the system by customers, Lucent Technologies personnel, or authorized dealers from a remote location for system programming and maintenance.

Flexible mode of operation saves upgrade costs by allowing system configuration in one of three modes: Hybrid/PBX, Key, and Behind Switch.

(The default setting on the 3.0 processor board is Hybrid/PBX.)

Connectivity to other systems in the Behind Switch mode optimizes existing resources by allowing the system to work as part of another

MERLIN LEGEND Communications System, System 25, System 75,

System 85, DEFINITY 75/85, or other communications system. The control

21

unit can connect to another system’s control unit via either an off-premises telephone (OPT) line or an analog or digital tie trunk.

Digital 2.048-MHz bus supplies a 64-kbps channel on each of the 216 time slots.

68EC020 Motorola CPU running at 16 MHz with zero wait states provides fast system performance.

Memory data retention saves time by ensuring that system and extension programming information is retained for 5 days, depending on the system configuration, in case of power failure or system shutdown.

Integrated voice and data capabilities allow users to talk while transmitting data at speeds up to 64 kbps.

DS1 interface can be configured for connection of either T1 or PRI for basic call control with the 4ESS



or 5ESS PRI service specifications.

Basic Rate interface (BRI) S/T protocol supports premier digital multiline

(MLX) telephones with superior display capabilities and supports the ISDN terminal adapter Data Module for the connection of adjuncts.

Environmental Specifications

The control unit requires a regulated environment and can be located in any room or closet that is temperature-controlled and clean. Do not mount the control unit where it will be exposed to direct sunlight.

In addition, the control unit should not be co-located with air conditioning or ventilation units, compressors, fans and blowers, heaters, arc welders, or other machinery that produces electrical interference.

The control unit is mounted on a Lucent Technologies pre-drilled backboard.

Once installed, it is important to keep the control unit site clear of hazards, such as stacked paper or boxes, that block ventilation. Installing any machinery in the vicinity of the control unit should be avoided. If any pollution-producing work (such as sanding or spray painting) is to be done in the area, care should be taken to protect the unit.

Table 1–4 gives the environmental specifications for the control unit.

Control Unit

Fully loaded basic carrier

Weight: 45 lb. (20.4 kg)

Dimensions: 14 in. wide x 23 in. high x 12 in. deep

(35.6 cm x 58.4 cm x 30.5 cm)

Fully loaded 2-carrier system (basic carrier plus 1 expansion carrier)

Weight: 90 lb. (40.8 kg)

Dimensions: 25 in. wide x 23 in. high x 12 in. deep

(63.5 cm x 58.4 cm x 30.5 cm)

Fully loaded 3-carrier system (basic carrier plus 2 expansion carriers)

Weight: 135 lb. (61.2 kg)

Dimensions: 37 in. wide x 23 in. high x 12 in. deep

(94 cm x 58.4 cm x 30.5 cm)

Mean Time Between Failures

22

(mean/average time the system is expected to operate before any type of failure occurs)

2.4 years

For a system configured with 24 trunks and 50 stations (extensions)

23

Backboard Mounting Hardware Requirements

This refers to the types of wall construction to which the backboard will be attached.

Type of material Mounting Hardware

Wood surface

Concrete surface, brick, cinder block

Plaster, plasterboard

Sheet-metal surface

Wood screws

Masonry anchors

Toggle bolts

Sheet-metal screws

Hardware has a combined pullout force of 650 lb. (294.8 kg). When mounting to sheet-metal walls, attach to structural members.

Location

Within 5 ft. (1.5 m) of dedicated AC power outlet (1 plug per carrier)

Within 1000 cable ft. (304.8 m) of telephones

Heat Dissipation

Fully loaded basic carrier

Fully loaded 2-carrier system

(basic carrier with one expansion carrier)

Fully loaded 3-carrier system

(basic carrier plus two expansion carriers)

Power Requirements

500 Btu/hr (35 cal/sec)

1000 Btu/hr (70 cal/sec)

1500 Btu/hr (105 cal/sec)

Basic carrier 117 VAC 60 Hz -15% to 10% 5.4A

2-carrier 117 VAC 60 Hz -15% to 10% 10.8A

3-carrier 117 VAC 60 Hz -15% to 10% 16.2A

Temperature/Humidity Range

40

°

–104

°

F (4

°

–40

°

C)

20%–80% relative humidity

Ventilation Clearances

1 in. (2.5 cm) on right and left sides

Radio Frequency Interference, Tolerance

1.0 V/m

Electromagnetic Interference (EMI)

To reduce electromagnetic interference emissions (possible interference problems with handheld telephones), check the date of manufacture of the

CPU (517A27) units. If they were manufactured before April 1993, replace them with a later version.

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!

CAUTION

For the control unit, do not use an AC outlet that is controlled by a wall switch or some other switch.

Use an approved ground (AC receptacle for 3-prong plug).

Do not install the control unit outdoors.

Do not place the control unit near extreme heat (furnaces, heaters, attics, or direct sunlight).

Do not expose the control unit to devices that generate electrical interference (such as arc welders or motors).

Do not place anything on top of carriers.

Do not install the control unit under any device that may drip fluid, such as an air conditioner.

Each auxiliary power unit requires one outlet.

Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar materials.

Power and Grounding

Proper power and grounding are essential for correct and safe functioning of the system.

Power Specifications

The system control unit plugs into a 117-VAC outlet. To avoid accidental disconnection of the system, this outlet should not be controlled by a wall switch.

Each carrier unit requires its own power supply. Each power supply requires a maximum current of 5.4 amps. Therefore, if expansion carrier units are added to the system, extra AC outlets may be needed.

Grounding Requirements

Proper grounding of the installation site protects the system against the following:

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Lightning

Power surges

Power crosses on outside lines/trunks

Electrostatic discharge (ESD)

The local telephone company is responsible for providing protection of outside lines/trunks at the entrance to the site. The protection should consist of the following:

Carbon blocks or gas discharge tubes connected to an approved ground

Adequate bonding of the outside line/trunk protector ground and the power company ground

!

WARNING

An improper ground can result in equipment failures and service outages.

Verify that the AC power uses an approved ground for its primary ground, that all voltage-limiting devices are grounded to an approved ground, and that the ground is one of the approved grounds listed below.

25

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■

The following is a list of approved grounds, starting with the most preferred:

■

Building steel

Acceptable water pipe, must be a metal, underground water pipe at least

½-in. (30.4 cm) in diameter, and in direct contact with the earth for at least 10 ft. (3 m).

— It must be electrically continuous so that the protector ground is connected. (Check for insulated joints, plastic pipe, and plastic water meters that might interrupt electrical continuity.)

— A metallic underground water pipe must be supplemented by the metal frame of the building, a concrete-encased ground, or a ground ring.

— Other local metal underground systems or local underground structures such as tanks and piping systems

— Rod and pipe electrodes, a 5/8-in. (1.6-cm) solid rod or ¾-in.

(1.9-cm) conduit or pipe electrode driven to a minimum depth of 8 ft.

(244 cm)

— Plate electrode, a minimum of 2 square ft. (61 square cm) of metallic surface exposed to the exterior soil

Concrete-encased ground, which must be an electrode, consisting of one of the following:

— At least 20 ft. (6.1 m) of one or more steel reinforcing rods, each being at least 0.5-in. (1.27 cm) in diameter

— 20 ft. (6.1 m) of bare copper conductor not smaller than #4 AWG, encased in 2 in. (5 cm) of concrete. This electrode must be located within and near the bottom of a concrete foundation or roofing that is in direct contact with the earth.

— Ground ring, consisting of at least 20 ft. (6.1 m) of bare copper conductor not smaller than #2 AWG, encircling the building. The ground ring must be in direct contact with the earth and buried at least

2.5 ft. (77 cm) below the earth’s surface.

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!

WARNING:

Do not use a metal underground gas piping system. This is a safety risk.

For most power surges, the following standard grounding requirements provide adequate lightning and surge protection:

Properly wired/grounded/bonded outside line protectors

Properly wired/grounded AC outlet

Properly grounded single-point ground bar

Properly wired connection between single-point ground and power supplies

Additional Power Surge Protection

The 391A1 power supply has built-in AC line protection. This built-in protection handles almost all situations.

Occasionally, additional protection may be needed if the customer is located in a heavy lightning area. A 147A surge protector can be connected to the system to limit surges from the AC lines and outside lines. One 147A protector provides protection for four outside lines. Up to three 146A protectors can be added to the 147A to provide protection for a maximum of

16 outside lines. For more than 16 lines, additional 147A protectors are required.

26

NOTE

The 147A protector is usually not needed with the 391A1 power supply. It may be needed with the older 391A power supply module in heavy lightning areas.

Complete installation instructions are provided with the protectors.

27

28

NOTES

Control Unit Interfaces

Interface Applications

BRI S/T

*

Control unit to MLX telephone

ISDN Terminal Adapter

Signaling

Channel

Rate

16 kbps (D)

64 kbps (B)

64 kbps (B) and (D)

64 kbps

Audio/

Data

Rate

DS1 Control unit to the following services:

■

T1

Emulated tie trunk

Emulated DID

■

Emulated loop-start

Emulated ground-start

PRI services

ACCUNET



switched digital service

MEGACOM



WATS

MEGACOM 800

Software Defined Network (SDN)

MultiQuest



900 number services

Connectivity to 5ESS Generic

6/7/8/FTS 2000

Multiple incoming calls to directory number

Call-by-Call Service Selection

Password handling for FTS2000

SID-ANI as Calling Party Number

RS-232-C Control unit to PC connected to system programming port

2400 bps or

1200 bps

2400 bps or

1200 bps

1200 bps

ATL

Control unit to Lucent Technologies model 572 printer, PC with CAS, or CAT connected to

RS-232-C port

Control unit to analog multiline telephone

Tip/Ring Control unit to single-line telephone, modem, fax, OPT, or voice mail system

1200 bps

40 kHz

*

Call handling derived from CCITT recommendation Q.931.

300–

3400 Hz

29

Network Interface Requirements

Line/Trunk Type

Loop-start

Facility

Interface Code

02LS2

Ground-start

DID

OPT

Tie

T1

PRI

BRI

02G S2

02RV2-T

0L13C

TL31M

04DU9-B

04DU9-C

04DU9-BN

(D4 with AMI)

04DU9-DN

(D4 with B8ZS)

04DU9-IKN

(ESF with AMI)

04DU9-ISN

(ESF and B8ZS)

02B1Q

Network

Interface

RJ11C, RJ14C, RJ21X

RJ11C, RJ14C, RJ21X

RJ11C, RJ14C, RJ21X

RJ11C, RJ14C

RJ2GX

RJ48C/X

RJ48C/X

RJ11C, RJ14C, RJ21

FCC Registration

Registration Number

AS593M-72682-MF-E

AS593M-72914-KF-E

AS5USA-65646-PF-E

REN

1.5A

1.5A

1.5A

Type

Multi-function

Key only

Hybrid/PBX

DOC Registration

DOC Certification No.

230-4095A

CSA Certification No.

LR-56260

Load No.

6

30

Hardware and Software Capacities

You can configure the system as a stand-alone unit or as part of a private network. Maximum system capacities are as follows:

■

Up to 108 simultaneous two-party conversations

IMPORTANT:

If more than 108 conversations are in progress at the same time, blocking can occur.

■

■

■

■

■

■

Up to 80 line/trunk jacks, including loop-start, ground-start, DID, and tie

Up to 255 extension endpoints that support a combination of the following:

— Up to 255 physical extension jacks for tip/ring telephones and adjuncts

— Up to 127 logical digital data ports (through ISDN terminal adapters connected to jacks on the MLX module) providing RS-232 connections to data terminals and personal computers

System call-handling capability of 3888 hundred call seconds per hour

(ccs/hr)

Up to three 100D DS1 modules, maximum two per carrier

Up to five 800 NI-BRI modules, maximum three per carrier (Release 4.0 and later)

One CTI link when operating in Hybrid/PBX mode

The system has a total capacity of 280 jacks (80 outside lines/trunks plus

200 extensions); however, each MLX module extension jack supports two logical endpoints (extension devices that can operate simultaneously and independently of each other). For example, an MLX telephone with a Multi-

Function Module (MFM) plugs into one extension jack, but the jack supports both the telephone and the equipment (for example, a fax or an answering machine) connected to the MFM.

Similarly, although the 100D module has only one jack, it can serve up to 24 endpoints (emulated lines/trunks or PRI lines/trunks). Thus, you can configure the system to connect up to 80 lines/trunks and 255 extension endpoints—a total of 335 endpoints.

The following table, Table of Hardware and Software Capacities, lists the

hardware and software capacities of the system. Constraining Factors appear with a checkmark (

ä

) and are explained at the end of the table.

31

Table of Hardware and Software Capacities

Limit

Constraining

Factor

Account Codes

Digits per code

Authorization Codes

Digits per code

Allowed/Disallowed Lists

Number of lists

Entries per list

Digits per entry

Automatic Route Selection (ARS)

Number of ARS tables

Subpatterns per table

Routes per subpattern

Entries per table

Entries across all tables

Default tables

Callback calls in queue

Calling Groups

Number of groups

Members per group

Groups per member

Delay announcements per system

Delay announcements per group

Groups per delay announcement

External alerts per group

Coverage groups per group

16

255

11

8

10

7

16

2

6

100

1600

4

64

1

32

1

1

32

20

1

32

ä

3

Carriers

Line/trunk and extension module slots per basic carrier

Line/trunk and extension module slots per expansion carrier

Maximum slots available for line/trunk and extension modules

Coverage Groups

Number of groups

Senders per group

Groups per sender

Receiver buttons per group

Groups per QCC receiver

CTI Link

Direct Inward Dialing

Number of blocks

Number of trunks

5

6

17

30

255

1

8

30

1

2

80

ä

ä

ä

32

Table of Hardware and Software Capacities (

continued )

Limit

Constraining

Factor

Data Hunt Groups

Number of groups

Members per group

Groups per member

Directories

System Directory

Listings

Extension Directory

Listings

Personal Directory (MLX-20L only)

Listings

100D module (maximum 2 per carrier)

800 NI-BRI Module (max 3 per carrier)

Endpoints (devices)

Extensions

Total physical jacks

Total endpoints

Fax machines with Message Waiting

Lines/Trunks

Night Service

Groups

Members per group

Calling groups per group

Groups per member

Emergency Allowed List entries

System Operating Consoles

Direct-line consoles (DLCs)

MLX-20L or MLX-28D

BIS-22D, BIS-34D, or MERLIN II

System Display Consoles

QCCs

DSSs

Combination of DLCs plus QCCs

Number of consoles per module

Park codes (number of codes)

Personal lines

32

20

1

8

4

16

8

2

8

64

200

255

16

80

1

130

1

200

48

50

3

5

255

8

255

1

8

10

8

ä

ä

ä

ä

ä

33

Table of Hardware and Software Capabilities (

continued )

Constraining

Factor

Pool Buttons

Ports (not simultaneously)

Total extensions (dialable)

Voice and data (physical pools)

Voice Announce to Busy extensions

Voice-Mail interface (VMI)

ISDN Terminal Adapter

Paging

Delay announcements

Remote Access

Number of barrier codes

Digits per code, systemwide

Shared System Access Buttons

Number of buttons per principal extension

Speed Dial

Personal Speed Dial

Entries per telephone

Entries per system

Digits per entry

System Speed Dial

Entries per system

Digits per entry

System Programming Equipment

MLX-20L

RS-232 jack for PC with SPM

Modem (built in processor module)

Telephones (not simultaneously)

Analog multiline

Without Voice Announce to Busy

With Voice Announce to Busy

MLX-20L

All other MLX telephones

(with/without ISDN terminal adapter /MFM)

Single-line

Power failure transfer

Traffic (100 call seconds/hr/system)

Two-party conversations

Voice-messaging systems

Limit

64

280

200

127

20

127

3

32

16

4–11

27

24

1200

28

130

40

1

1

1

136

68

48

127

200

20

3888

108

1

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

34

Constraining Factors

This section describes the constraining factors that limit the capabilities

supplied in the table above.

Calling Groups

Members of groups. QCCs cannot be members of calling groups because the QCC position is set up as a system operator and has its own queue that is different from the group’s queue.

Carriers

The first slot of the basic carrier is used for the processor module.

Coverage Groups

Senders per group. QCCs cannot be senders because they do not have coverage available and use Position-Busy instead.

CTI Link

One CTI link is supported in Hybrid/PBX mode only.

Fax machines with Message-Waiting

The system can support more than 16 fax machines, but those in excess of

16 cannot use fax message-waiting indication.

System Operator Consoles

DLCs. Two consoles are allowed for each MLX or analog module, with a maximum of eight per system. Up to two DSSs can be attached to an MLX operator console, and one is built into the MERLIN II System Display

Console.

QCCs. Two consoles are allowed for each MLX module with a maximum of four per system.

Ports (not simultaneously)

Voice-Mail interface. Although the system software supports up to 24 VMI ports, all the VMI ports must be in the same calling group, and the maximum number of extension in a calling group is 20.

Speed Dial

Personal Speed Dial. Single-line and 5- or 10-button telephones only.

System Programming Equipment

Remote access overrides on-site programming except during backup or restore.

Telephones (not simultaneously)

Analog multiline with/without Voice Announce to Busy. 17 slots x 8 ports/board.

MLX-20L. RAM limit and the total includes the MLX-20L telephone used for system programming.

All other MLX telephones. RAM limit. An MFM and a ISDN terminal adapter cannot be connected to the same telephone (including the MLX-20L) at the same time.

Single-line. RAM limit

Power failure transfer. 1 for each 4 LS/GS line/trunk jacks.

Traffic (100 call seconds/hr/system)

Assumes 20 percent internal traffic.

Two-party conversations

216 time slots.

35

Ordering Codes

Component PEC

Control Unit

MERLIN LEGEND Control Unit

6140-CU5

Power Supply Module

R5.0 Processor

Backplane/Basic Housing and Carrier

Blank Backup Card

R5.0 Customer Ref. Manuals

*

End-User CD-ROM

MERLIN LEGEND Upgrade—

R1/R2 to R5

R5.0 Processor

Blank Backup Card

SPM–UNIX (Attribute: QTY 11)

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

MERLIN LEGEND Upgrade—

R3/R4 to R5

Force Installation Card

SPM–UNIX (Attribute: QTY 11)

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

MERLIN LEGEND Upgrade—

M II to R5

R5.0 Processor

Blank Backup Card

SPM–UNIX (Attribute: QTY 11)

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

6141-109A

6141-110A

6141-108A

Comcode App. Code

107184848 391A3

108004573 517J33

107007114 403G

107779878 10A1

108008004 555-650-100

108007972 555-650-800

108004573 517J33

107779878

108007782

108007774

107713679 555-650-100

108007972 555-650-800

108004581 10F1

108007782

108007774

107713679 555-650-100

108007972 555-650-800

108004573 517J33

107779878

108007782

108007774

107713679 555-650-100

108007972 555-650-800

*

The R5.0 Customer Reference Manuals package contains Feature

Reference, System Programming, and System Manager’s Guide.

36

Ordering Codes (

continued )

Component PEC

MERLIN LEGEND MLX/012 T/R

Bundle

Power Supply

R5.0 Processor

Backplane

Blank Backup Card

408 GS/LS-MLX Module

(QTY: 2)

6140-P5C

012 T/R Module w/Ring Gen.

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

MERLIN LEGEND ATL Bundle

6140-P5D

Power Supply

R5.0 Processor

Backplane

Blank Backup Card

408 GS/LS-MLX Module

(QTY: 2)

008 ATL Module

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals

*

End-User CD-ROM

MERLIN LEGEND 016 T/R

Bundle

Power Supply

R5.0 Processor

Backplane

Blank Backup Card

408 GS/LS-MLX Module

408 GS/LS-ATL Module

016 T/R Module

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

6140-P5F

Comcode App. Code

107184848 391A3

108004573 517J33

107007114 403G

107779878 10A1

107044851 517B29

107438939 517J13

108007774

108008004 555-650-100

108007972 555-650-800

107184848 391A3

108029471 517J33

107007114 403G

107779878 10A1

107044851 517B29

105351092 517B3

108007774

108008004 555-650-100

108007972 555-650-800

107184848 391A3

108029471 517J33

107007114 403G

107779878 10A1

107044851 517B29

107091407 517D26

107856551 517C34

108007774

108008004 555-650-100

108007972 555-650-800

*

The R5.0 Customer Reference Manuals package contains Feature

Reference, System Programming, and System Manager’s Guide.

37

Ordering Codes (

continued )

Component PEC

MERLIN LEGEND 016 T/R

Bundle

Power Supply

R5.0 Processor

Backplane

Blank Backup Card

408 GS/LS-MLX Module

(QTY 2)

016 T/R Module (QTY 1)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

MERLIN LEGEND DS1/CSU

Power Supply

R5.0 Processor

Backplane

Blank Backup Card

SPM–DOS (Attribute: QTY 11)

R5.0 Customer Ref. Manuals*

End-User CD-ROM

CSU (QTY 1)

DS1 Module (QTY 1)

DB15-D515 Screw Slide Latch

(QTY 1)

CJ48M-RJ48M Twisted Pair

Cable (QTY 1)

MERLIN LEGEND 012 to 016

T/R Trade-in Package

016 T/R Module

R5.0 Customer Ref. Manuals*

MERLIN LEGEND R3 to R3.1

Upgrade

Forced Installation Card

Doc Release Notes

6140-P5G

6140-P5I

6141-T40A

6141-131A

Comcode App. Code

107184848 391A3

108029471 517J33

107007114 403G

107779878 10A1

107044851 517B29

107856551 517C34

108008004 555-650-100

108007972 555-650-800

107184848 391A3

108029471 517J33

107007114 403G

107779878 10A1

108007774

108008004 555-650-100

108007972 555-650-800

107564510

105512438

107369324

107369274

107533887 517A34

108008004 555-650-100

107752677 10B2

107747479

38

Ordering Codes (

continued )

Component PEC

MERLIN LEGEND MLX/012

Package

Power Supply

R5.0 Processor

Backplane

Blank Backup Card

408 GS/LS-MLX Module

(QTY: 2)

012 T/R Module w/Ring

Generator

R5.0 Customer Ref. Manuals*

End-User CD-ROM

MERLIN LEGEND MLX/ATL

Package

Power Supply

408 GS/LS/ATL Module

R5.0 Customer Ref. Manuals*

MERLIN LEGEND Control Unit

Power Supply

R3.1 Processor

Blank Backup (Translation) Card

Backplane/Basic Housing

6140-P5C

6140-P5D

R5.0 Processor

Backplane

Blank Backup Card

408 GS/LS-MLX Module

(QTY: 2)

008 ATL Module

R5.0 Customer Ref. Manuals*

End-User CD-ROM

MERLIN LEGEND MLX/ATL/012

Package

R3.1 Processor

Backplane

Power Supply

Blank Backup (Translation) Card

408 GS/LS-MLX Module (QTY:1)

012 T/R Module w/Ring Gen.

6140-P3E

6140-CU3 and Carrier

R3.0 Customer Ref. Manuals

*

Comcode App. Code

107184848 391A3

108004573 517J33

107007114 403G

107245243 10A1

107044851 517B29

107438939 517H13

108008004 555-650-100

108007972 555-650-800

107184848 391A3

108004573 517J33

107007114 403G

107245243 10A1

107044851 517B29

105351092 517B3

108008004 555-650-100

108007972 555-650-800

107752693 517D33

107007114 403G

107184848 391A3

107245243 10A1

107044851 517B29

107438939 517H13

107044877 517C26

108008004 555-650-100

107184848 391A3

107752693 517D33

107245243 10A1

107007114 403G

107713679

*

The R5.0 Customer Reference Manuals packages contain Feature

Reference, System Programming, and System Manager’s Guide.

39

Ordering Codes (

continued )

Component PEC Comcode App. Code

MERLIN LEGEND Upgrade—

R1/R2 to R3

R3.1 Processor

Blank Backup (Translation) Card

6141-103A

SPM—UNIX (Attribute: QTY 11)

SPM—DOS (Attribute: QTY 11)

No Material (Attribute: QTY 99)

R3.0 Customer Ref. Manuals*

MERLIN LEGEND Upgrade—

M II to R3

R3.1 Processor

Blank Backup (Translation) Card

Kit of Parts (Cover Labels and

Ferrite Cores)

R3.0 Customer Ref. Manuals*

6141-U3LA

MERLIN LEGEND

Blank PCMCIA

Backup/Restore Card

61501

107752693

107245243

107741266

107741258

011111111

107713679

107752693

107245243

107005027

107713679

517D33

10A1

517D33

10A1

D182764

107245243 10A1

Expansion Unit

Expansion Wall Mount with

Top/Front Cover

Power Supply Module

Top \ Front Cover (Choose One)

Cov99 (No Covers)

Cov01

†

(One Top/One Front)

Cov02 (Two Top/Two Front)

Empty Module (Choose One)

MOD90 (No Module)

MOD01

†

(One Module)

Kit of Parts (Cover Labels and

Ferrite Cores. Not in PEC

61490)

61490

Plastic Backboard Hardware

Template

Backboard (31.5’’ x 27’’)

Shipping Container

Shipping Tray

Shipping Insert (pair)

Network X-Conn: RJ-21X

Station X-Conn: BR2580-66 Block

107007122 403H

107184848 391A3

106905953 18A

107005720 19A

107005027 D182764

847009206

847007523

847087376

847087392

847087384

403613003

405464777

†

Default

40

Ordering Codes (

continued )

Component PEC Comcode App. Code

Line/Trunk and Extension Modules

008 (ATL)

008 MLX

008 OPT + Ring Generator

012(T/R)

012 (T/R) + Ring Generator

016(T/R) with 4 TTRs

100D(DS1)

800 NI-BRI

400EM (tie trunk)

400 GS/LS/TTR

408 GS/LS

408 GS/LS-MLX

800 DID with 2 TTRs

800 GS/LS

800 GS/LS-ID ICL with 4 TTRs

61485

61486

61489

61487

61494

61507

61491

61510

61492

61483

61481

61493

61488

61484

61502

105351092 517B3

105628010 517A21

107321192 517D28A

107438939 517H13

107989584 517J13

107824948 517B34

105512438 517C15

107731127 517A35

105311401 517A14

107044869 517C18

107091407 517D26

107044851 517B29

107731986 517E20

107091381 517C19

106975584 517A31

Vintage Line/Trunk and Extension Modules

400 (with TTRs)

408 LS/ATL

800 LS

61379

61482

61384

105408892 517B12

105512495 517C1

105351100 517B4

41

Ordering Codes (

continued )

Component

Telephones

MLX Telephones

MLX-5

™

English (black)

English (white)

French (black)

French (white)

Spanish (black)

Spanish (white)

Hungarian (black)

Hungarian (white)

MLX-5D

™

English (black)

English (white)

French (black)

French (white)

Spanish (black)

Spanish (white)

Hungarian (black)

Hungarian (white)

MLX-10

English (black)

English (white)

French (black)

French (white)

Spanish (black)

Spanish (white)

MLX-10D

English (black)

English (white)

French (black)

French (white)

Spanish (black)

Spanish (white)

MLX-10DP

English (black)

English (white)

PEC Comcode App. Code

3156-OBB 107894719 7712D05D-003

3156-OBW 107894727 7712D05D-264

3156-FBB 107926834 7712D05D(29)-003

3156-FBW 107926842 7712D05D(29)-264

3156-SBB 107926859 7712D05D(22)-003

3156-SBW 107926867 7712D05D(22)-264

3156-EBB 107926875 7712D05D(30)-003

3156-EBW 107926883 7712D05D(30)-264

3156-ODB 107894735 7712D06D-003

3156-ODW 107894743 7712D06D-264

3156-FDB 107926891 7712D06D(29)-003

3156-FDW 107926909 7712D06D(29)-264

3156-SDB 107926917 7712D06D(22)-003

3156-SDW 107926925 7712D06D(22)-264

3156-EDB 107926933 7712D06D(30)-003

3156-EDW 107926941 7712D06D(30)-264

3156-02B 107108722 7712D01D-003

3156-02W 107108748 7712D01D-264

3156-F2I

3156-F2I

107108797

107108789

7712D01D(29)-003

7712D01D(29)-264

3156-S2I

3156-S2I

107108755 7712D01D(22)-003

107108771 7712D01D(22)-264

3156-03B 107108870 7712D02D-003

3156-03W 107108888 7712D02D-264

3156-F3I

3156-F3I

107108938

107108920

7712D02D(29)-003

7712D02D(29)-264

3156-S3I

3156-S3I

107108904 7712D02D(22)-003

107108912 7712D02D(22)-264

3156-06B 107108946 7712D04D-003

3156-06W 107108953 7712D04D-264

42

Ordering Codes (

continued

)

Component PEC Comcode App. Code

Telephones

MLX Telephones

MLX-16DP

™

English (black)

English (white)

Spanish (black)

Spanish (white)

French (black

French (white)

3156-07B 106922271 7715D01D-003

3156-07W 106922289 7715D01D-264

3156-S7I

3156-S7I

3156-F7I

3156-F7I

106987423

106987456

106987472

106987498

7715D01D(22)-003

7715D01D(22)-264

7715D01D(29)-003

7715D01D(29)-264

East. Europe (black) 3156-EE7 106987506 7715D01D(30)-003

East. Europe (white) 3156-EE7 106987514 7715D01D(30)-264

MLX-20L

English (black)

English (white)

French (black)

3156-05B

3156-F5I

3156-F5I

107108979 7713D01D-003

3156-05W 107108987 7713D01D-264

107109027

107109019

7713D01D(29)-003

7713D01D(29)-264 French (white)

Spanish (black)

Spanish (white)

MLX-28D

3156-S5I

3156-S5I

107108995

107109001

7713D01D(22)-003

7713D01D(22)-264

English (black)

English (white)

French (black)

French (white)

Spanish (black)

Spanish (white)

3156-04B

3156-04W 107115818 713D02D-264

3156-F4I

3156-F4I

3156-S4I

3156-S4I

107115800 713D02D-003

107115842

107115859

7713D02D(29)-003

7713D02D(29)-264

106613599 7713D02D(22)-003

106613607 7713D02D(22)-264

43

Ordering Codes (

continued )

Component PEC Comcode App. Code

Telephones (

continued

)

MLX Secure Telephones

MLX-10DS

English (black)

MLX-28DS

3156-03S

English (black)

MLX-20LS

English (black)

800 LS/E&M Card

3156-04S

3156-05S

61395

Fiber Interface Card with Ring Generator 61393

Chassis with Power

Supply, Blank Cover 139-FS

800 LS Card 61394

107185076

107185050

107185068

406981209

406981217

7712D02D1-003

7713D02D1-003

7713D01D1-003

93030.2 2/4 WIRE PRN

93030.2 FIB INT PRN

406981225 93030.8C MINI

406981241 903030.3 2 WIRE PRN

Analog Multiline Telephones (black)

BIS-10 3165-10B 107137671 7313HO1C-003

BIS-22

BIS-22D

3166-22B

3166-DSB

107137689

107623449

7314HO1C-003

7315HO1F-003

BIS-34D 3167-DSB 107635476 7317HO1F-003

Inactive Analog Multiline Telephones (black)

MLC-5

5-Button

105515332

105217426

7312HO1C-003

Z7302H01D-003

10-Button

10-Button HFAI

34-Button Deluxe

34-Button BIS

34-Button

34-Button BIS/DIS

MERLIN PFC



(ATL)

PFC paper

106641079

106641053

106641046

106641087

106641061

106641095

106681562

406956367

Z7303H01D-003

Z7309H01C-003

Z7305H02D-003

Z7305H03D-003

Z7305H01B-003

Z7305H04C-003

SET COMM 50A

Single-Line Telephones

8110M Analog Voice 3193-001

Black

Kit (4 Black Sets)

White

Kit (4 White Sets)

8102M Analog Voice

Black

3192-001

Kit (4 Black Sets)

White

Kit (4 White Sets)

8101 Analog Voice

Black

White

3192-101

107535841

107538399

107535858

107538401

107538357

107538373

107538365

107538381

107730475

107730483

8110A01D-003 811

8110A01D-003

8110A01D-264 811

8110A01D-264

8102A01C-003 810

8102A01C-003

8102A01C-264 810

8102A01C-264

8101A01-B003

8101A01-B264

44

Ordering Codes (

continued )

Component PEC

Telephones (

continued

)

Single-Line Telephones ( continued)

2500 YMGL 3101-KFD

Black

Misty cream

2500 YMGM

Black

Misty cream

2500 MMGL

Black

3101-KBD

Misty cream

Inactive Single-Line Telephones

2500 YMGK

(message waiting, recall, touch-tone, desk)

Black

Misty cream

2500 MMGK

(recall, touch-tone, desk)

Black

Misty cream

2500 MMGJ

(touch-tone, desk)

Black

Misty cream

2554 MMGJ

(touch-tone, wall)

Black

Misty cream

500 MM

(rotary, desk)

Black

Ivory

Beige

554 BMPA

(rotary, wall)

Black

Ivory

Comcode App. Code

107005043 2500YMGL-003

107005050 2500YMGL-215

107732422 2500YMGM-003

107732430 2500YMGM-215

107023236 2500MMGL-003

107023277 2500MMGL-215

105480578 2500YMGK-003

105480560 2500YMGK-215

105414130 2500MMGK-003

105414122 2500MMGK-215

105414155 2500MMGJ-003

105414148 2500MMGJ-215

105480081 2554MMGJ-003

105480032 2554MMGJ-215

103870234 500MM-03

103870226 500MM-50

103870267 500MM-60

103823498 554BMPA-3

103823506 554BMPA-50

45

Ordering Codes (

continued )

Component PEC Comcode App. Code

Telephones (

continued

)

Wireless Telephones

MDW 9000 TransTalk



Wireless Telephone

Set (standalone product shipped w/power pack)

White

Black

MDW 9000 TransTalk



3204-01W

3204-01B

107546368

107017022

7815H03A-264

7815H01A-003

Wireless Telephone

Set (sets for use with wireless carrier assembly)

White

Black

TransTalk Wireless

Carrier Assembly

3204-W1W

3204-W1B

107546368

107077455

7815H03A-264

7815H02A-003

Headset

Battery Pack

White

Black

3204-CR1 107073330 117A1

3122-041

32034

32036

407560010

106760812

106760804

Charging Cradle

White

(Attribute: COL10)

Black

*

(Attribute: COL09)

32040

32040

107581506 CHRG CRADLE

106760812 BAT PACK

107581498 CHRG CRADLE

106760804

Inactive Cordless/Wireless Telephones

BAT PACK

Model 5405

Model 5455

MDC 9000 Business

Cordless Telephone

106440472 CS6300U30A-2292

106440464 CS6300U29A-2292

Set

White

Black

107304982

107304974

7311H11B-264

7311H11B-003

*

Default

46

Ordering Codes (

continued )

Component PEC Comcode App. Code

Telephones (

continued

)

Special-Purpose Telephones

Explosive Atmosphere

Telephones

520B

Rotary, Desk

2520B

3129-ERW 103873048 520B-3

Touch-tone, Wall 3129-ETW 103873030 2520B-3

Inactive Special Purpose

Outdoor Telephones

Rotary Outdoor WL

Touch-tone Outdoor

WL

Non-Dial Outdoor WL

Auto-Dial Outdoor WL

105727444

105725386

526

2526

105725402 526

105725394 526 AMACADL

Consoles

MERLIN II

System Display

Console

DSS

English (black)

English (white)

Spanish (black)

Spanish (white)

61392 105229744 7318H01A-003

3156-DCB 106902463 604B1-003

3156-DCW 106902489 604B1-264

3156-SDI

3156-SDI

107013294

107013302

604B1(22)-003

604B1(22)-264

47

Ordering Codes (

continued )

Component PEC Comcode App. Code

Applications

SPM Version 2.16–DOS

SPM Version 2.16–UNIX

SPM Version 3.18–DOS

SPM Version 3.18–UNIX

SPM Version 4.15–DOS

SPM Version 4.15–UNIX

SPM Version 5.15–DOS

SPM Version 5.15–UNIX

61495

61496

61495

61496

61508

61509

61515

61514

107259905

107259913

107259905

107259913

107886608

107886624

108007774

108007782

Call Accounting System (CAS)

CAS Plus V3.1.1

Bundle, Model 300

(does not include a printer)

Custom Rate Table

1202-015

12055

CAS for Windows

50-station 1202-400

Custom Rate Table (mandatory) 12055

Turnkey Installation Service

Printer (optional) dot matrix

Hacker/Tracker

Fax/Modem SW

UNIX CAS (All Sets)

UNIX CAS Rate Tables

UNIX CAS Upgrade

(250-500)

UNIX HackerTracker

12052

69769

12014 406806166 PCCB6201

407046317 92193WP

1201-U14 407243187 ISIII CAS 250

12003 406140764 3.5 SW ATT MTS

1201-U15

1201-U13

406898254

406898270

UN/CAS UPGR

SFTW-ISIII

Inactive CAS

CAS Plus V3 Bundle w/80-col. Parallel Printer

CAS Plus V3 Bundle w/132-col. Parallel

Printer

CAS Plus V3 Software

Rate Table

*

CAS Plus V3 Update (SW)

CAS Plus upgrade

CAS V3 Hacker Tracker

(MS-DOS)

406362244

406158444 3300EA51

406025916 3300KA2U

406774513 3399EA

*

Consult Lucent Technologies for other area-specific information.

48

Ordering Codes (

continued )

Component

Applications ( continued)

Call Accounting Terminal (CAT)

CAT BASIC/B (LEGEND)

Printer

PEC

3600-010

Comcode App. Code

406716464 PRNTR-ML182-

R2

406669769 PROCR-36001-C1 Processor

CAT + LEGEND/H

Printer

Processor

3600-024

406716464 PRNTR-ML182-R2

406478818 PROCR-37000-C6-

HQU

CAT + LEGEND/B

Printer

Processor

3600-023

406716464 PRNTR-

ML182-R2

406478800 PROCR-

37000-C6-

BQU

CAT Basic Rate Table

*

(Update Chip)

CAT/B Rate Table*

(update)

CAT/H Rate Table*

(update)

Call Management System

(CMS)

5¼" floppy disk

3½" floppy disk

Board

MII/ML CMS Alerter

Block Connector

Power Supply

36014A

36023A

36024A

1207-100

8301-100

83010

406669739

406478792

406478784

107004988

107004970

106198815

105164859 104A-246

405331711 KS22911L2

120VAC

CONVERSANT INTRO

MAP5 Tower/AVP/

LEGEND Bundle

(no Script Builder)

MAP5 500MB Hard Drive

8 MB RAM

(QTY: 1) IVP 4 Board (4 ports)

Color Monitor

Keyboard

9-25 pin Adapter

Applications Printer

321P/Printer cable

4201-410

*

Consult Lucent Technologies for other area-specific information.

49

Ordering Codes (

continued )

Component PEC Comcode App. Code

Applications (

continued

)

CONVERSANT INTRO

( continued)

9600 bps modem

(Qty: 2) D8W cords

(Qty: 2) 250 MB Cartridge tapes

Surge protector

CONVERSANT INTRO 3.1.1

Basic speech (male/female)

IVP Platform Software

AVP 2.1.1 Software

LEGEND/IVR Switch

Integration Software

CONVERSANT INTRO

MAP5 Tower/AVP/

LEGEND bundle

(with Script Builder)

(Qty:2) IVP 4 Boards (8 ports)

The remaining components are the same as PEC 4201-410

4201-112

Telephony Services Netware for

MERLIN LEGEND

8320-500

PassageWay Telephony

Services R2.21D for Netware

(core/clients)

PassageWay Telephony

Services R2.21D for Netware

(250+user license)

407556364

407465558

PassageWay Telephony

Services Netware Driver for

MERLIN LEGEND

EICON ISDN Board for MERLIN

LEGEND PassageWay

108027368

Telephony Services

PassageWay



Direct Connect

(R2)

8302-500

407556364

407214782

PassageWay upgrade R1 to R2 8302-520A 407189802

PassageWay R2 and

Commence 2.1

8302-522

PassageWay Software

Commence Software

407214782

407528512

50

Ordering Codes (

continued

)

Component PEC

Applications (

continued )

PassageWay



Direct Connect

(R2) ( continued)

PassageWay R2 and

Commence Startup

PassageWay Software

Commence Startup Software

PassageWay R2 and

OnTime 1.54

PassageWay Software

OnTime Software

Fast Call Software

Fast Call and Passage Way

Direct Connect

Commence 2.1

Commence Startup

OnTime 1.54

Lucent Technologies Attendant

Hardware

Documentation

MERLIN MAIL Voice Messaging

System for the MERLIN

LEGEND Communications

System (Release 3)

2-port

MERLIN MAIL unit modem

4-port

MERLIN MAIL unit modem

6-port

MERLIN MAIL unit modem

Release 3 Upgrade

2-port to 4-port modem

2-port to 6-port modem

4-port to 6-port modem

8302-523

8302-524

8330-191

8302-521

8330-201

8330-202

8330-301

6125-ATT

6107-400

6107-401

6107-402

617-404A

617-405A

617-406A

Comcode App. Code

407214782

407160043

407214782

407127349

407344928

407160027

407160043

407127349

406899054

106431265

407241926

407002427

407536739

407002427

407241942

407002427

407241934

407002427

407241942

407002427

407241942

407002427

51

Ordering Codes (

continued )

Component PEC

Applications (

continued

)

MERLIN MAIL Voice Messaging

( continued)

MERLIN MAIL Voice Messaging

System for the MERLIN

LEGEND Communications

System (Release 2)

2-port

MERLIN MAIL unit

Remote maintenance device

MERLIN MAIL Multi-Lingual

Admin. Guide (585-320-742)

User’s Quick Reference

(585-320-741)

4-port

MERLIN MAIL unit

Remote maintenance device

MERLIN MAIL Multi-Lingual

Admin. Guide (585-320-742)

User’s Quick Reference

(585-320-741)

2-port line card (R2)

(upgrade from 2 to 4 for

MERLIN MAIL releases prior to V7.4)

2-port line card

(upgrade from 2 to 4 for

MERLIN MAIL releases V7.4 or later)

MERLIN Identifier (for MERLIN

6107-005

6107-006

6107-007

6107-008

Comcode App. Code

407161355

407002427

107074932

107074924

407161363

407002427

107074932

107074924

407108521

407072115

DISCONTINUED

Controller Assembly with

Administration

Controller Assembly with PC

Administration

Display Assembly with Wall-

Mounting

Call Alert Software

Bracket Assembly, ATL

Fixture, Display Wallmount

PC Administration Adapter Kit

6128-KBD 406891556

6128-PCA 406891564

6128-DIS 406891572

406891721

406891937

406891929

406960930

52

Ordering Codes (

continued )

Component

Applications (

continued

)

Discontinued ( continued)

Printer Adapter Kit

Printer Port to PC Adapter Kit

Installation and System

PEC

Quick Reference Card for

MERLIN Identifier Users

Display Unit

Keyboard 101

Controller with Mounting Panel

Cable, Serial RS-232, Controller

MERLIN LEGEND R5.0 TSAPI Offers

In all R5.0 PECs where paper and CD-ROM are options, add attributes:

Paper (attribute: doc51)

CD-ROM (attribute: doc52) default

MERLIN LEGEND R5.0

Documentation

End-user CD-ROM

Internal CD-ROM (Lucent

61513

Technologies Associates only)

MERLIN LEGEND TSAPI Solution 8320-500

PassageWay Telephony

Services

R2.21D for NetWare

(Core/Clients)

PassageWay Telephony

Services

R2.21D for NetWare -250+User

License

Legend Driver Software

EICON Card

CCOM Application (PhoneLine)

(does not include Professional

Services)

5 Users License

10 Users License

25 Users License

50 Users License

Comcode App. Code

406960948

406960955

406891713

406891705

406891663

406891655

406891648

406891903

108007972

108007964

407556364

407465558

108027368

407556364

53

Ordering Codes (

continued )

Component

Applications (

continued

)

MERLIN LEGEND R5.0 TSAPI

Offers ( continued)

Q.SYS Application (PhoneWare)

(does not include Professional

Services)

5 Users License

10 Users License

25 Users License

50 Users License

CALLWARE Application

(Phonetastic)

(does not include Professional

Services)

5 Users License

Phonetastic Admin Guide

User Guide

Application (core)

10 Users License

Phonetastic Admin Guide

User Guide

Application (core)

25 Users License

Phonetastic Admin Guide

User Guide

Application (core)

50 Users License

Phonetastic Admin Guide

User Guide

Application (core)

100 Users License

Phonetastic Admin Guide

User Guide

Application (core)

Professional Services Offers

1 Application

2 Applications

Custom Contract

PEC Comcode App. Code

54

Ordering Codes (

continued )

Component PEC Comcode App. Code

System Adjuncts and Adapters

Auxiliary Power Unit 9024

Channel service units (CSUs)

T1 CSU (3150 CSU)

T1 ESF CSU Standalone

115VAC in line Transformer

Converter Cable

RJ48M to RJ48M Unshielded

Twisted Pair Cable (T1)

To order parts separately use:

T1 ESF CSU Standalone

115VAC in line Transformer

Converter Cable

RJ48M to RJ48M Unshielded

Twisted Pair Cable (T1)

3160-DSU

3164-DSU

61416

21581

21573

21583

406467142 9024

107087546

107063828 21581-00001

406942284

107083711 3100-F1-560

406941559 3110-F1-500

107063828 21581-00001

406942284

107063711 3100-F1-560

21587 406941559 3110-F1-500

2156-SA2 107115784 3160-A1-

DSU

2156-SA4 107115792 3164-A1-

DSU-CSU

Optional Equipment:

Unshielded TW Pair Cable (T1)

Canada

Straight-Thru Cable PC Serial

Port

Straight-Thru Cable

Terminal/Printer

Modular DC Voltage Adapter

Wall Mount Kit

Cables for Mounting

25’ D4BU-29 Cord

21582

21584

21585

21586

21590

31504

107063703 3100-F1-510

406941542 3100-F1-550

406941534 3100-F1-540

406941492 3100-F1-250

406941674 3100-F1-400

106472921 ASSY-4400-

F1-533

Limited Availability

15’ M25M Cable 31500

25’ M25M Cable

50’ M25M Cable

2’ D4BU-29 Cord

Dial Back Modem FLD

(inactive)

Dial Back Modem FAC

(inactive)

Dial Back Modem NFLD

(limited availability)

31501

31502

31503

31507

106473317 ASSY-3230-

903F

106473325 ASSY-3230-

904F

106473333 ASSY-3230-

905F

106472905 ASSY-4400-

F1-530

106842271 ASSY-3400-

F2-201

106842289 ASSY-3400-

G2-201

106842305 ASSY-4000-

F2-201

55

Ordering Codes (

continued )

Component PEC Comcode App. Code

System Adjuncts and Adapters (

continued

)

Dial Back Modem NFAC

(limited availability)

Prism MUX Field

31508

31509

106842297 ASSY-4000-

G2-201

106842313 ASSY-3400-

F2-200

Optional Equipment:

Peripheral Interface 62515

Async. Data Unit, Receptacle

RS232 Connector/Cord

Async, Data Unit, Plug

RS232 Connector/Cord

2169-004

2169-001

105179303 KIT PRTS-

D181558

103963971 Z3A2

105388474 CORD

M8AJ-87

103963971 Z3A2

105388466 CORD

M8AK-87

Aux Power (2 required)

Transformer (2012-D)

21691

Adapter (248B)

Cord

102599354 TRNSF-

2012D-49

102802113 ADPTR-

248B-50

102937620 CORD-

D6AP-87

104152558 ADPTR-400B2 Adapter (400B)

Electrostatic discharge/

(ESD) suppression kits

D-181574

D-181589

D-181590

D-181591

D-181593

EMI filter

In-Range Out-of-Building

-343B (IROB) unit

Analog multiline

*

IROB unit-MLX*

Fuse block 505A for

IROB

(8 fuse blocks per box)

32918

32919

105179329 D181574

105201891 D181589

105201909 D181590

105201917 D181591

105201933 D181593

103965208 Z200A

407568161 343B

407568161 505A ASSY 0A WD

406610337

*

Any multiline off-premises telephone must have an appropriate IROB protector both at the control unit location and at the off-premises location.

56

Ordering Codes (

continued )

Component PEC Comcode App. Code

System Adjuncts and Adapters (

continued

)

ExpressRoute 1000 Data

Unit

V.35 Cable

7500B data module

2164-ER1 107651796

2164-V35 (A)107651275

2164-BDM 105657639 7500B-L1

Stand-alone power supply 21625 405509852 WP90110L7

Multiple mounting

7500A upgrade kit

21626

21627

105441166

105688501

Z77A

D182208

2302-OPT 107531337 122A-215

Digital Magic on Hold

Basic Prerecorded

Package

Digital Deck

Cassette

3128-020

407464684

407166941

DMOH1DIGITAL

DMOH-02

GENERIC

Personalized Recording

Package

Digital Deck

Cassette

3128-030

407464684

406876664

DMOH1 DIGITAL

DMOH-01

PERSONALIZE

Custom Production

Package (Std. Tape program)

Digital Deck

Cassette

3128-040

407464684

406876680

DMOH1 DIGITAL

DMOH-05 SIN

F/CUST

Standalone Single

Custom Production

Package

Standalone Package of 3

Custom Productions

Standalone Package of 4

Custom Productions

Duplicate of a Custom

31284

31283

31280

405135344

406876649

405126632

INDIV

DMOH-03

M4 FOUR

Second Location)

Re-License of Music

Digital Announcer Unit

(one minute)

Announcer

Recorder

Cassette

31289

31288

3119-001

405127945 D-IP/EM DUB IND

MSTR

405127879 D24 24 DUB

407344365

406659342 RCDR-DMOH2

406769455 CSTT-DMOH5

57

Ordering Codes (

continued )

Component PEC Comcode App. Code

System Adjuncts and Adapters (

continued )

Digital Announcer Unit

(three minute)

Announcer

Recorder

Cassette

Four Channel System

(1-minute recording per channel)

Four Channel System

(1-minute recording per channel, remote recording capability)

Eight Channel System

(1-minute recording per channel, remote recording capability)

Eight Channel System

(2-minutes recording per channel, remote recording capability)

Package of 12 Headset

Prong Adapters

Package of 12 Headset

Modular Adapters (for

MLX sets)

Package of 12 Supra Noise

Canceling Headpieces

Modem 2224G

(limited availability)

3119-003

3119-141

3271-141

3271-241

3271-142

3122-012

3122-024

3122-155

2224-CEO

Music Coupler

PagePac Plus

61398

PagePac Plus Controller 5323-100

PagePac Plus Controller with Power

PagePac Plus 16 Zone

D20 PagePac Plus

Amplicenter

D100 PagePac Plus

5325-105

5335-100

5328-020

407344357

406659342

406659359

407716638

407038512

407079003

407556232

105659965

406143925

406914598

406914614

406915280

ADP02/A

2224C-L1 D/2

ASSY-K23395 L3

UNIT-22051-000

UNIT-22051-016

UNIT-22051-020

58

Ordering Codes (

continued )

Component PEC Comcode App. Code

System Adjuncts and Adapters (

continued )

Amplicenter

D300 PagePac Plus

Ring generator unit

SMDR Printers

5328-100

Amplicenter 5328-300

Universal 70V Door Spkr. 5330-230

61388

AP Printer

(80-column)

Lucent Technologies 571

Parallel Printer

4200-570

(132-column) 4200-571

AP CAT Printer (serial)

Uninterruptible Power Supply

4200-572

500 VA (15 min)

(inactive)

Reserve (1 hr)

(inactive)

PagePal Interface

Universal Paging

Access Module (UPAM)

TAM-B

PRS-48

WMT-1A

Zonemate



9

Dialer unit

Control unit

Zonemate 39 (inactive)

Dialer unit

Control unit

5335-700

58500

53505

Audio Visual Paging

215C Message Center

4120C Message Center

Connector Kit

Wireless Keyboard

Alpha Net Plus Software

R2485 Repeater

Lucent Technologies

People Finder

2-Watt

4-Watt

Power Amplifier Kit

Pagers (Numeric)

Renegade

Ultra Express

5332-100

5332-150

5332-900

5332-905

5332-910

5332-915

5337-002

5337-004

5337-035

5338-100

5338-210

406915264 UNIT-22051-100

406915330 UNIT-22051-300

406914630 UNIT-22050-070

105213201 129B RING GEN

406637314 ML182

406516989 571-MCII 6FT

406712067 ML321P

406716464 571-MCII 6FT

406716464 ML182-R2

105610141 515005C111

105610174 0053150

407120716

405891698 KIT-UPAM

405899972 D181900

405742735 D181900

405891680 D181900

404057911 DIAL UNlT-9ZONE

405024134 CNTL 22050-020

404057929 39 ZONE SELECT

405024134 CNTL-22050-020C

59

Ordering Codes (

continued )

Component PEC Comcode App. Code

System Adjuncts and Adapters (

continued

)

Pagers (Alphanumeric)

Memo Express

Advisor Alphanumeric

AlphaMate 250 Message

Entry Unit

Pagers (Voice)

PF300 Voice Pager

PF500 Voice Memory

Pager

Director II Voice Pager

Director II Stored Voice

Pager

Pagers (Hybrid)

KeyNote Voice and

Numeric Pager

5338-200

5338-500

5338-900

5338-300

5338-310

5338-320

5338-330

5338-400

External Alerts

Loud external ringer

E1CM-type

Gray

Ivory

E1CM ringer and parts

290A adapter

Ringer

31016A

31019A

61211

Mounting plate

Cord

Supplemental Alerts

Alert Bell 5580-002

Network Interface Alert Bell 61211

Alert Horn

Alert Strobe

Alert Chime

5580-021

5580-041

5580-030

407105691 RINGER-L1AMP-49

102872934 RINGER-E1CM-49

102917952 RINGER-E1CM-50

D-181233

102992252 290A ADPTR

407105683 E1CM-49

102988466 1049A

103938494 CORD-D4CH-87-25

406293720 TB591-1

407105683 RINGER-E1CM-49

406207217 THET4-1

403319197 AT-WHL LK

405136060 CHBT2-1

Telephone Adjuncts and Adapters

General Purpose Adapter

(GPA) (analog)

Multi-Function Module

(digital)

Supplemental Alert Adapter

(SAA)

MLX-10/ MLX-10D cover

MLX Telephone Power

Supply

MSP1 Power Supply

7’ Cord

2301-GPA 103977997 Z1C

3156-MFM 105746474 540A1

2301-SSA 105031199 ADPTR-856A

2404-010

406648469

406743419 WP92464L1

103786778

60

Ordering Codes (

continued )

Component PEC Comcode App. Code

Telephone Adjuncts and Adapters (

continued

)

Analog Multiline Phone

Power

48V Power Supply

Modular Power Cord

Z400F Adapter

62510 105105514 D181522

405331711 KS22911L2

102937620 D6AP-87

103942850 Z400F

Single-line telephones

Program, Pause, and

Auto Dial button conceal kit for 8100-series telephones

(limited availability)

4A Speakerphone

(limited availability)

Power unit

Block connector

Adapter for single-line telephone

Adapter for multiline telephone

Transmitter (black)

31931

3120-02W

106248370

102139938

102434925

102813888

Kit-D 182363

Analog

4A

PWR UNIT-85B1

BLK CON-82B-49

ADPTR-223C

102949013 ADPTR-223D IP

103971891 TRMR-680AF-03

103971909 TRMR-680AF-50 Transmitter (ivory)

Loudspeakers

Black

Ivory

Green

Beige

White

S201 Speakerphone

103873873 LSPK-108AA-03

103873881 LSPK-108AA-50

103873899 LSPK-108AA-51

103873907 LSPK-108AA-60

103873964 LSPK-108AA-58

3152-007A 103786786 D8W-87 7FT

106192651 MOD-S201AP-003

106192693 MOD-S201AP-215

Black

Misty cream

CS201 Conference

Speakerphone

Black

Misty cream

S202A Speakerphone

Black

3131-004A 103786786 D8W-87 7FT

106270325 MOD-CS201A-003

106270333 MOD-CS201A-215

3152-008

105721088 TEL-S202A-003

105721096 TEL-S202A-215 Misty cream

S203A Speakerphone 3131-008

Black

Misty cream

Message-Waiting Indicator 3152-004

Hands-Free Unit (HFU)

(inactive)

106058340 MOD-S203A-003

106508365 MOD-S203A-215

103966396 Z34A

103814356 MOD-S102A

61

Ordering Codes (

continued )

Component PEC Comcode App. Code

Telephone Adjuncts and Adapters (

continued

)

Headsets and Adapters

StarSet



Headset

Mirage



Headset

Supra



Monaural Headset

Supra NC



Monaural

3122-030

3122-050

3122-040

Headset w/Noise Canceling 3122-055

Supra Binaural Headset 3122-045

Supra NC Binaural Headset w/Noise Canceling

Headset Adapter

500A Headset Adapter

(inactive)

3122-060

3164-HFA

406445627

406445783

406445791

406445809

406976076

406445817

105752042

KS23822L3

KS23822L4

ADPTR-502C-003

106690043 Adapter EL-500A-265

Modular Amplifier

Plug Prong Amplifier

3122-020

3122-010

405331711 Pwr Sup-KS2291 1L2

102479904 Cord-D4BU-29 Std 7FT

104152558 Adapter-40082

406741900 KS23822L2

406445601 KS23822L1

MLX Telephones—Miscellaneous Add-Ons/Replacement Parts

Handsets and Cords

Handset Hook (black)

Handset Hook (white)

Handset (black)

Handset (white)

Handset, amplified hearing 31052

Black

White

Misty cream*

Noise Canceling Handset 31056

Black

White

Misty cream

*

High-Noise Canceling

Handset

Black

White

31057

Misty cream*

Amplified Speech Handset 31054

Black

White

Misty cream*

845544998

845545003

106050065 K2S1-003

106053408 K2S1-264

105581896 K6S2-003

106248248 K6S2-264

105581904 K6S2-215

406712463 KS23843L7

406712471 KS23843L8

406712489 KS23843L9

406712497 KS23843L10

406712505 KS23843L11

406712513 KS23843L12

406712406 KS23843L1

406712414 KS23843L2

406712422 KS23843L3

*

Default

62

Ordering Codes (

continued )

Component PEC Comcode App. Code

MLX Telephones—Miscellaneous Add-Ons/

Replacement Parts (

continued )

Handsets and Cords ( continued)

Push-to-Talk Handset 31055

Black

White

Misty cream*

Push-to-Listen Handset

Black

31053

White

Misty cream*

Handset cord, 9’ (2.74 m), black

Handset cord, 9’ (2.74 m), white

Handset cord, 12’ (3.66 m), black

Handset cord, 12’ (3.66 m), white

Handset cord, 25’ (7.62 m), black

DSS line cord, 2’ (61 cm)

Desk Stands and User Trays

Stand (large, black)

Stand (large, white)

Stand (small, black)

Stand (small, white)

User tray (black)

User tray (white)

406712430 KS23843L4

406712448 KS23843L5

406712455 KS23843L6

406382344 K8S2-003

406382369 K8S2-264

406382351 K8S2-215

105635429 H4DU-003 9 FT

105701809 H4DU-264 9’BULK

102401445 H4DU-3 12FT IP

102402609 H4DU-26412’IP

105523866 H4DU-3 25’

106187545 CORD D8AC-87

846320851 STAND-LARGE BL

846320844 STAND-LARGE WH

846320810 STAND-SMALL BL

846320802 STAND-SMALL WH

846320240 USER TRAY DWR B

846320232 USER TRAY DWR W

Designation (Button Assignment) Cards and Covers

Card

*

—MLX-10, MLX-10D, MLX-10DP,

MLX-16DP, MLX-20L, MLX-28D

Card set-DSS†

Card covers-DSS (black)†

Card covers-DSS (white)†

Card set-QCC‡

Card covers

§—

MLX-10,

MLX-10D, MLX-20L

Card covers

§—

MLX-16DP

Card covers

§

—MLX-28D

847355559

106448756 KIT-D182464

106448731 KIT-D182462 PRT

106448749 KIT-D182463 PRT

106561673 KIT-D182562 PRT

106448681 KIT-D182457 PRT

107499162 KIT-D182846 PRT

106448699 KIT-D182458 PRT

*

10 sheets per package

†

Includes both top and bottom cards or covers

‡

8 cards per kit (four sets)

§

4 per package

63

Ordering Codes (

continued )

Component Comcode App. Code

Analog Multiline Telephones—Miscellaneous Add-Ons/

Replacement Parts

Desk Stands and Wall Mounts

Adjustable desk stand,

10-button (inactive)

Adjustable desk stand,

34-button

Fixed desk stand, 5- &

10-button

32003

32004

Desk stand/wall mount 14A,

BIS-10

Desk stand/wall mount 14B,

BIS-22

Desk stand/wall mount 14C,

BIS-34

Fixed desk stand and wall mount, 5-button 32000

Kit of parts

Wall mount, 10-button

Kit of parts

Wall mount, 34-button

Kit of parts

Faceplates

BIS-10

BIS-22

BIS-22D

BIS-34 and BIS-34D

Button Label Sheets

BIS-10

32001

32006

BIS-22

BIS-22D

BIS-34 and BIS-34D

PEC

103746855 11A

103746863 11C

103746848 10A

103804290 14A-003

103964458 Z14B-003

103979837 14C-003

103804290 14A

103995882 D-181230

103747846 201A

103995882 D-181230

103747853 203A

103995882 D-181230

105203186 KIT PRTS-D-181582

105336986 KIT PRTS-D-181786

105690762 KIT PRTS-D-182210

105203194 KIT PRTS-D-181583

105336978 KIT PRTS-D-

181785

105336960 KIT PRTS-D-

181784

105690770 KIT PRTS-D-

182211

105336956 KIT PRTS-D-

181783

64

Ordering Codes (

continued )

Component PEC Comcode App. Code

Analog Multiline Telephones—Miscellaneous Add-Ons/

Replacement Parts (

continued )

Button Label Sheets ( continued)

Display console (FM1)

(includes one faceplate) 105299754 KIT PRTS-D-

181727

Display console (FM2 & R3)

(includes one faceplate) 105486252 KIT PRTS-D-182041

Single-Line Telephones—Miscellaneous Add-Ons

Ground-Start Button 31021 405792839 Key-KS23566L1

Wiring Kits

Interconnect Wiring Kit

110AB1-100JP12

110A1 trough

D-Rings

D8W cords

Parts list

SYSTIMAX

®

MERLIN Wiring Kit

110A1 trough (5)

110AB1-100JP12 modular block (2)

110AB1-100 FT punch down block (1)

D-Rings (6)

Patch cords 12 cords,

4-pair, 5’ (1.5 m)

D8W cords

24 cords, 14’ (4.3 m)

Template

Instruction sheet

Parts List

104409396

104407960

842139248

103786802

3103-MER 106393671

104407960

104409960

103823845

842139248

846619989

103786802

846613933

846613941

846623924

65

Control Unit Modules

Module

Processor

Trunk Type

N/A

Extension Type

N/A

Power supply N/A

008 N/A

008 MLX N/A

N/A

Analog multiline telephone; Call

Management System; analog data via a modem

MLX telephone; digital data device (such as the ISDN terminal adapter)

CTI link connected to Passageway

Telephony services for NetWare

008 OPT N/A On-premises or off-premises single-line telephone

66

Specifications

Highlights: 68EC020 processor at 16 MHz, built-in 1200/2400-bps modem; built-in diagnostics; Hybrid/PBX, Key, or Behind Switch mode option; 1.5 MB

RAM backup for 4 days; PCMCIA interface

Ports: Three RS-232-C ports. One for debugging (plugged to prevent access), one for SMDR, and one for system administration

Power input: 117 VAC

Power output: +5 VDC (10 A), -5 VDC (2.50 A), -48 VDC (2.05 A)

Capacity: 54 unit loads

Capacity: 8 analog extensions

Signaling: Analog multiline telephone protocol (40 kbps)

Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with analog IROB protectors) only

Capacity: 8 digital extensions, each with 1 or 2 endpoints (each endpoint assigned a separate extension number), including these extension types:

■ CTI link (only one per system)

■ digital voice only

■ digital voice with Voice Announce to Busy

■ digital voice and digital data (via ISDN terminal adapter)

■ digital voice and analog data

■ digital data only (ISDN Terminal Adapter)

Signaling: BRI S/T protocol (two 64-kbps B channels, one 16-kbps D channel) on a passive bus

Power: 48 VDC phantom power to telephone, 48 VDC over a separate pair

(7–8) to an operator console with a DSS

Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with

MLX IROB protectors) service only

Capacity: 8 T/R extensions

*

on 2-way voice transmission path with support for telephones with message-waiting LEDs; built-in ring generator; 2 TTRs

Notice to Telephone Company : Meets FCC Class C

Ringing current: 75-Vrms, 20-Hz trapezoidal ringing superimposed on -48

VDC.

REN:

≤

1.0 per port

Disconnect signal: 900 ms (T/R short for answering machines, G3 fax, etc.)

Switchhook flash detection: 300–1200 ms

Loop resistance: Serves 2-wire loops to 1300 ohms, including extensions

*

The system recognizes the OPT module as an 012 module having 12 ports. However, the OPT module has only 8 jacks. Therefore, each installed OPT module decreases the system’s capacity by 4 ports.

67

Control Unit Modules (

continued )

Module Trunk Type Extension Type

012 (T/R)

+ Ring Generator

N/A Single-line telephone; AT&T Attendant;

MERLIN MAIL Voice Messaging System;

T/R adjunct (such as an answering or fax machine); analog data device (such as a modem)

016 (T/R) N/A Single-line telephone; AT&T Attendant,

MERLIN MAIL Voice Messaging System;

T/R adjunct (such as an answering or fax machine); analog data device (such as a modem)

100D T1 or PRI N/A

800 NI-BRI T1 NI-BRI interface

400

*

400EM

Loop-start and TTR

Tie trunk

Certified video applications

Power failure transfer (PFT) telephone

N/A

400 GS/LS/TTR Loop-start or ground-start and TTR

PFT telephone (button needed for ground-start PFT telephone)

*

Although these MERLIN II modules are supported, the 400 GS/LS, the

408 GS/LS, and the 408 GS/LS-MLX are the recommended modules.

68

Specifications

Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting LEDs; 2 TTRs

Power: 21-VDC, 600-ohm battery source

Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on -48

VDC; a ring generator must be installed in the power supply module of each carrier that has an 012 module.

REN:

≤

4.0 per port

Disconnect signal: 900 ms (T/R short for answering machines, G3 fax, etc.)

Switchhook flash detection: 300–1200 ms

Capacity: 16 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting LEDs; 4 TTRs

Power: 40-VDC, 600-ohm battery source

Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on -48

VDC; a ring generator must be installed in the power supply module of each carrier that has an 016 module.

REN: >=4.0 per port

Disconnect signal: 900 ms (T/R short for answering machines, G3 fax, etc.)

Switchhook flash detection: 300–1200 ms

Capacity: 24 trunks for voice and analog data or 23 trunks for voice and data with 1 channel used for signaling

Mode: Multiplexes 24 or 23 trunks into 1 facility and demultiplexes 1 facility into 23 or 24 trunks

Speed: Up to 64 kbps

Signaling: DS1 over 4-wire; T1 uses robbed-bit or common-channel, PRI uses 23 B + D

Capacity: Eight modular jacks each supporting one Digital Subscriber Line

Mode: National ISDN 1

Speed: Up to 64 kbps

Signaling: ISDN Basic Rate 2B+D

Capacity: 4 trunks, 4 TTRS, 1 PFT telephone

Signaling: Loop-start

Capacity: 4 tie lines

Method of completion : Automatic start, immediate-start, wink-start, or delay-dial-start

Signaling: E&M type 1S, type 1C, type 5

Capacity: 4 trunks, 4 TTRs, 1 PFT telephone

Signaling: Loop-start or ground-start, optioned per port

69

Control Unit Modules (

continued )

Module

408

*

Trunk Type

Loop-start

Extension Type

Analog multiline telephone; Call

Management System; PFT telephone

408 GS/LS Loop-start or ground-start

Analog multiline telephone; Call

Management System; PFT telephone

408 GS/LS-MLX Loop-start or ground-start

MLX telephone; digital data device (such as ISDN Terminal Adapter)

CTI link connected to Passageway

Telephony services for NetWare

800†

800 DID

Loop-start PFT telephone

Direct Inward

Dialing

N/A

800 GS/LS Loop-start or ground-start

800 GS/LS-ID Loop-start or ground-start

PFT telephone; button needed for ground-start PFT

Calling number identification on MLX display telephones. Calling number identification is not available on ground-start trunks

*

†

Although these MERLIN II modules are supported, the 400 GS/LS, the

408 GS/LS, and the 408 GS/LS-MLX are the recommended modules.

Although this MERLIN II module is supported, the 800 GS/LS is the recommended module.

70

Specifications

Capacity: 4 trunks, 8 extensions, 1 PFT telephone

Extension signaling: Analog multiline telephone (40 kbps)

Trunk signaling: Loop-start trunk, analog voice

Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with analog IROB protectors) only

Capacity: 4 trunks, 8 extensions, 1 PFT telephone

Extension signaling: Analog multiline telephone (40 kbps)

Trunk signaling: Loop-start or ground-start trunk (optional per port); voice

Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with analog IROB protectors) only

Capacity: 4 trunks, 8 digital extensions, 1 PFT telephone, 1 CTI link

Extension signaling: BRI S/T protocol (two 64-kbps B channels, one 16kbps D channel) on a passive bus

Trunk signaling: Loop-start or ground-start trunk (optional per port), analog voice

Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with

MLX IROB protectors) only

Capacity: 8 trunks, 2 PFT telephones

Signaling: Loop-start

Capacity: 8 trunks, 2 TTRs

Transmission: Incoming calls only; 2-way (1-pair) fixed impedance to DID trunks; no outgoing calls

Signaling: Loop-reverse battery; wink-start or immediate-start; accepts touch-tone dialing

Capacity: 8 trunks, 2 PFT telephones

Signaling: Loop-start or ground-start

Capacity: 8 lines/trunks, 2 PFT telephones, 2 TTRs

Signaling: Loop-start or ground-start

Protocol: Requires calling number identification service from central office

71

Adjunct Summary

Equipment

Type

Alerts (AC)*

Alerts (DC)

Answer/ record machine

*

Specifications

■

■

Any audible or visual alert that operates on 20–30 Hz ringing signals

Associated with a specific extension (supplemental alert) or works on a programmed trunk port (external alert)

■

■

Any audible or visual alert that operates on 48-VDC ringing signals

Associated with a specific extension (supplemental alert) or works on a programmed trunk port (external alert)

■

■

■

Industry-standard machine

Low ringer equivalence (less than 0.15 or

≤

4.0

†

total REN for T/R port)

Ability to recognize 600-ms disconnect signal or other means of automatic disconnect (such as voice reset disconnect timer, fixed recording time)

Lucent

Technologies

Products

External

Ringer—Loud

External Ringer

Alert bell

Alert horn

Alert strobe

Alert chime

Alert deluxe horn

Alert switch

Model 1300 answering machine

Model 1531

Remote Answering

System telephone

*

†

Cannot be connected to a QCC.

latest 012 T/R Module (517H13)

72

LS or

GS/LS

Line/

Trunk

Jack

T/R

012/016

Extension

Jack

ä

Interface

MFM

MLX

Extension

Jack

ä

GPA

Analog

Extension

Jack

ä

SAA

Analog

Extension

Jack

ä

†

ä

ä ä ä

ä

†

Requires Universal Paging Access Module (UPAM) to provide 48 VDC.

73

Adjunct Summary (

continued )

Equipment

Type

Cordless

Telephone

*

Credit Card

Verification

Terminal*

Dial Dictation*

Direct Station

Selector

Specifications

Lucent

Technologies

Products

■

■

■

■

■

■

■

Must have touch-tone dialing capability when connected via

MFM; rotary or touch-tone dialing can be used on T/R port.

Single line

Must have touch-tone dialing capability when connected via

MFM; rotary or touch-tone dialing can be used on T/R port

A device that requires contact closure can be used on

LS/GS line jack only with

UPAM

A maximum of 2 DSSs can be connected to an operator console.

A 329A power unit must be added to an operator console having 2 DSSs.

Connects to DSS jack on operator console

5650 Cordless

Telephone

5481 Cordless

Telephone

5552 Cordless

Telephone

N/A

N/A

Direct Station

Selector (DSS)

*

Cannot be connected to a QCC.

74

LS or

GS/LS

Line/

Trunk

Jack

T/R

012/016

Extension

Jack

ä

Interface

MFM

MLX

Extension

Jack

ä

GPA

Analog

Extension

Jack

ä

SAA

Analog

Extension

Jack

ä

ä

ä

ä

ä ä

75

Adjunct Summary (

continued )

Equipment

Type

Fax

*

Group Calling

Delay

Announcement*

Specifications

■

■

Must have touch-tone dialing capability when connected via

MFM; rotary or touch tone dialing can be used on T/R port.

Industry-standard analog interface.

■

■

■

■

Industry-standard announcement device

Must provide automatic disconnect

Each calling group can have its own announcement

(maximum 32).

A device can provide delay announcement for more than one group.

Hands-Free Unit ■ For use with analog multiline telephones

■ Connects directly to telephone

N/A Headset for analog multiline telephone

Lucent

Technologies

Products

Model 1330

Answering

Machine

Digital

Announcement Unit

5202A

Starset

Mirage

Supra

Supra NC

*

Cannot be connected to a QCC.

76

LS or

GS/LS

Line/

Trunk

Jack

Interface

T/R

012/016

Extension

Jack

ä can also use

008 OPT

Extension

Jack

MFM

MLX

Extension

Jack

ä

GPA

Analog

Extension

Jack

SAA

Analog

Extension

Jack

ä ä ä

77

Adjunct Summary (

continued )

Equipment

Type

Headset for MLX telephone

Specification

N/A

Lucent

Technologies

Products

Starset

Mirage

Supra

Supra NC

Headset Adapter

■

Connects directly to telephone OTHER jack.

Loudspeaker

Paging

■

■

External paging system using

DTMF signaling connected to

LS or GS line jack

CPE paging systems require an interface unit; if CPE has

2-wire input, the PagePal interface (5335-700) can be used.

Message Waiting

Indicator

Modem

■

■

■

■

For single-line telephones

Connects directly to telephone

If the modem supports touchtone dialing via the associated data terminal, the keyboard can be used for dialing.

If the modem does not support touch-tone dialing, an associated basic (single-line) telephone can be used for dialing.

PagePac Plus

Amplicenters D20,

D100, D300

PagePac Plus

Controller

PagePac 6

PagePac 6 Plus

Z34A (PEC 3 1032)

78

LS or

GS/LS

Line/

Trunk

Jack

T/R

012/016

Extension

Jack

Interface

MFM

MLX

Extension

Jack

GPA

Analog

Extension

Jack

SAA

Analog

Extension

Jack

ä

ä

* ä ä ä

*

For 2224G Modem only.

79

Adjunct Summary (

continued )

Equipment

Type

Music-on-Hold

*

Speakerphone

SMDR Printer

■

■

Specifications

■ Any FCC-registered 8-ohm music source or recorded announcement device

Connect directly to telephone

For single-line telephones only

■

■

Connects to upper RS-232-C jack on processor module

Must be located within 50 feet

(15 m) of control unit or use

ADU to extend distance

Lucent

Technologies

Products

Magic on Hold

4A†

(PEC 3120-02W)

203A

(PEC 3131-008)

475 Printer

476 Printer

572 Printer

*

†

If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party such as the American Society of

Composers, Artists, and Producers (ASCAP) or Broadcast Music

Incorporated (BMI). Or you can purchase a Magic on Hold system, which does not require you to obtain such a license, from Lucent

Technologies or an authorized dealer.

Requires 2500SM telephone.

80

LS or

GS/LS

Line/

Trunk

Jack

ä

*

T/R

012/016

Extension

Jack

Interface

MFM

MLX

Extension

Jack

GPA

Analog

Extension

Jack

SAA

Analog

Extension

Jack

ä

†

*

Music Coupler required (PEC 61398).

†

As of Release 4.0

81

Power Supply Unit Load Requirements

Unit Load Calculation Rules

Mode

Hybrid/PBX,

Modified Key, or

Behind Switch

Square Key or

Behind Switch

Installed

Modules

6

*

4 or fewer†

Calculation

Not required

Not required

*

The 391A1 and 391A2 power supply units generally support 6 modules of any type in Hybrid/PBX mode. However, if all 6 carrier slots meet the following conditions, the unit load total may exceed 54 and auxiliary power may be required:

■ Only MLX or analog multiline station modules are installed.

■ More than 45 MLX-20L or 34-button analog multiline telephones are installed.

The 391A3 power supply has a maximum rating of 75 unit loads. Use this power supply in place of a 391A1 or 391A2 on systems where unit loads will exceed 54.

Auxiliary Power Units cannot be used with the 391A3 power supply.

†

The 391A1 power supply unit generally supports 4 modules of any type in Square Key mode.

82

Power Supply Unit Load Requirements

( continued )

Unit Load Calculation Rules ( continued

)

Mode

Square Key or

Behind Switch

Installed

Modules

5 or more

Calculation

■

Use the “Unit Load Rating of

System Modules” table and

instructions below to determine the estimated unit loads (ULs):

— If the ULs < 75 and the

391A3 power supply is used, then no calculation is required. If a 391A1 or

391A2 power supply is used and the ULs > 54, then an auxiliary power supply is needed or replace the power supply with a 391A3.

— If ULs > 75, reconfigure the system so that the total

ULs do not exceed 75 per carrier.

83

Power Supply Unit Load Requirements

( continued )

Unit Load Rating of System Modules

Module

008

008 MLX

008 OPT

012 T/R

016 T/R

100D (DS1)

400 GS/LS/TTR

400 (LS)*

400EM

Unit Load

12.0

13.5

8.0

7.2†

12.8

0.0

0.0

0.0

8.0

Module

408 GS/LS

408 GS/LS-MLX

408 (LS)

800 GS/LS

800 GS/LS-ID

800 (LS)*

800 DID

800 NI-BRI

Processor

†

012 modules older than 517H13 may have a unit load up to 8.4.

*

This is a MERLIN II loop-start-only module that can be used in the

MERLIN LEGEND Communications System.

Unit Load

12.0

12.0

12.0

0.0

0.0

0.0

8.0

0.0

0.0

84

Power Supply Unit Load Requirements (

continued )

Unit Load Rating of System Trunks, Telephones, and Adjuncts

Network Access Trunks

*

DID

DS1

GS/LS

Tie

Telephones

MLX-5, MLX-5D

MLX-10, MLX-10D, and MLX-10DP

MLX-16DP

MLX-28D

MLX-20L

BIS-10

BIS-22 and BIS-22D

BIS-34 and BIS-34D

MLC-5

MDC 9000

MDW 9000

5-Button

10-Button Basic

10-Button HFAI

34-Button Basic

34-Button DLX

34-Button BIS

34-Button BIS/DIS

Single-line telephone

Optional Equipment

EICON board (CTI link interface in NetWare server)

DSS console†

MFM‡

General Purpose Adapter

Hands Free Unit

Headset adapter

Unit Load

1.0

0.0

0.0

1.4

*

†

‡

Unit loads are computed per trunk.

Up to two DSS consoles (one DSS per MLX-28D or MLX-20L) can be powered from each control unit carrier. For example, a 3-carrier system can have 6 system operator positions, each with one DSS powered from the control unit.

The MFM is powered by an individual wall power unit located at the station.

0.0

0.9

1.3

1.0

1.0

1.0

.9

1.2

1.5

1.7

1.6

1.1

1.3

1.5

0.0

0.0

0.0

0.8

1.1

1.2

1.1

1.7

1.4

1.4

0.7

85

System Feature Availability by Operating Mode

Feature

Account Code Entry

Authorization Codes

Automatic Maintenance Busy

Automatic Route Selection

Callback

Calling Restrictions

Coverage

Coverage VMS Off

CTI Link

Delayed Ring interval

Direct Inward Dialing

Direct-Line Console options

Direct Voice Mail

Directory

Extension Status

Forced Account Code Entry

Group Calling

Headset Status

Hold disconnect

Inside dial tone

Labeling

Language selection

Loudspeaker Paging

Microphone Disable

Night Service

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

Mode

Key

ä

ä

ä

Behind

Switch

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

PBX

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

86

System Feature Availability

by Operating Mode (

continued )

Feature

Paging groups

Park

Pickup groups

Pools (trunk groups)

Queued Call Console options

Recall interval

Reminder Cancel

Remote Access

Remote Call Forward

Station Message Detail Recording

System Numbering

System Restart

System Speed Dial

Toll Type

Touch-tone or rotary signaling

Transfer options

Voice Announce to Busy

PBX

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

Mode

Key

ä

ä

ä

Behind

Switch

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

ä

87

K Key mode

P Hybrid/PBX mode

B Behind Switch mode

Telephone and Operator Console Features

Feature

Account Code Entry

Alarm

§

Authorization Code

Auto Answer All

Auto Answer Intercom

Auto Dial

Inside (ext., group, zone)

Outside

Automatic Line Selection

Enter

Exit

Barge-ln

* §

Callback

Automatic

On

Off

Selective

Cancel selective

Program

Code

*82

*759

*80

*754

*753

*22

+ ext. no.

*21

+ tel. no.

*14

**14

*58

*12

**12

*55

Feature

Code

82

+ code

80

+ code

55

*55

(single-line sets only)

*

Centralized telephone programming only.

§

System operator-only feature.

88

MLX-

5D, 10D

KPB

KPB

MLX-

16DP,28D

KPB

KPB

KPB

MLX-

20L

KPB

KPB

KPB

Single-

Line

KP

KP

KPB KPB KPB

MLX-

5, -10

KPB

KPB

KPB

Analog

Multiline†

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB KP

KPB

KPB

KPB

KPB

KPB

KPB

†

Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

89

Telephone and Operator Console

Features, (

continued )

Feature

Call Waiting

On

Off

Call Waiting Pickup

Camp-On

Conference

Coverage

Receiver buttons

Group

Primary

Secondary

Sender buttons

Cover inside & outside calls

Cover outside calls only

Coverage Off

Coverage VMS Off

Data Status

Direct Voice Mail

Directory

System Directory

Extension Directory

Personal Directory

Do Not Disturb

Drop

Program

Code

*11

**11

*57

*772

*42

+ ext. no.

*40

+ ext. no.

*41

+ ext. no.

*48

**48

*49

*46

*83

+ ext. no.

*56

(system programming)

(display only)

(display only)

*47

*773

Feature

Code

87

57

772

56

+ ext. no.

773

90

MLX-

5D, 10D

KPB

MLX-

16DP,28D

KPB

MLX-

20L

KPB

Single-

Line

KPB

MLX-

5, -10

KPB

Analog

Multiline†

KPB

KPB

B

KPB

KPB

B

KPB

KPB

B

KPB

KPB

B

KPB

KPB

B

KPB

KPB

KPB

KPB

KPB

KPB

KP

KPB

KP

KPB

KP KP

KPB

KP

KPB

KP

KPB

KPB

KPB

B

KPB

KPB

KPB

B

KPB

KPB

KPB

KPB

B

KPB

B

†

Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

KPB

B

91

Telephone and Operator Console

Features, (

continued )

Feature

Extension Status

Direct-Line Console§

Status Off

Status 1

Status 2

Telephones

(rooms or agents)

Status Off

Status 1

Status 2

Feature button

Forward and Follow Me

Activate

Forward (inside)

Remote Call Forward

Follow Me

Cancel

At originating extension

At destination extension

Cancel one

Cancel all

Group Calling

In-Queue Alarm button

Program

Code

*760

*761

*762

*45

*44

*20

*33

*33

*22

+ calling group ext. no.

Calling group supervisor

Enter supervisor mode

§

Exit supervisor mode

§

Available (ES Status 2)

Unavailable (ES Status Off)

Calling group members

Sign in (Available)

Sign out (Unavailable)

After-call work state

(CMS only)

*762

*760

*44

*45

§ System operator-only feature.

Feature

Code

760

+ DSS button

761

+ DSS button

762

+ DSS button

*44

45

44

33

+ ext. no.

33

+ tot. no.

+ #

34

+ ext. no.

33

+ own ext. no.

*34

+ ext no.

*34*

32

+ Hold

32

+ Drop

762

+ DSS button

760

+ DSS button

44

*44

45

92

MLX-

5D, 10D

MLX-

16DP,28D

MLX-

20L

KPB

KPB

Single-

Line

MLX-

5, -10

Analog

Multiline

†

KPB

KPB KPB KPB KPB KPB KPB

KPB KPB KPB KPB KPB

KPB

KPB

KPB KPB

KPB

KPB

KPB

KPB KPB

KPB

KPB KPB KPB KPB KPB KPB

† Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

93

Telephone and Operator Console

Features, (

continued )

Feature

Group Page Auto Dial button

Program

Code

*22

+ group ext. no.

Headset

Auto Answer

Hang Up*

Mute (Headset/Handset)

Status

Hold

Hold Release

Intercom buttons

Assign buttons*

ICOM (Default Ring)

ICOM Originate Only

Change type

Ring

Voice

Language

English

French

Spanish

Last Number Dial

Messaging

Leave Message

After calling

Without calling

Cancel message left

Message LED off

Posted Message

Send/Remove Message§

*780

*781

*783

*782

*16

*18

**19

*19

*84

*25

*54

*751

*38

* Centralized telephone programming only.

§ System operator-only feature.

Feature

Code

771

**

790

791

792

84

25

53

+ ext. no.

*53

+ ext. no.

54

38

+ ext. no.

94

MLX-

5D, 10D

KPB

MLX-

16DP,28D

KPB

MLX-

20L

KPB

KPB KPB KPB

Single-

Line

MLX-

5, -10

KPB

Analog

Multiline†

KPB

KPB

B

B

K B

B

B

K B

B

B

K B

B

K B

K B

B

B

K B

B

B

K B

KPB KPB KPB KPB

KPB KPB KPB K P KPB KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

† Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

KPB

KPB

KPB

KPB

KPB

KPB

95

Telephone and Operator Console

Features, (

continued )

Feature

Messaging (continued)

Receiving messages

Delete Message‡

Next Message‡

Return Call‡

Scroll‡

Night Service§

Notify

Send

Receive

Park

Park Zone Auto Dial§

Personal Speed Dial

Personalized Ringing

Pickup

General use

Specific line or ext.

Group

Position Busy§

Privacy

On

Off

Recall

Program

Code

*26

*28

*27

*29

*39

*757

+ ext. no

.

*758

+ ext. no.

*86

*22

+ Park Zone

#

+

(01-24)

+

*21

+ tel no.

+

#

*32

+ ring

(1-8)

*9

*9

+ line no./ext.

*88

*750

*31

*775

Feature

Code

26

28

27

29

39

01-24

9

+ line no./ext.

88

31

*31

775

‡ Display telephones only. Programming and feature codes are used with analog multiline telephones only; MLX telephones use display.

§ System operator-only feature.

96

KPB

KPB

KPB

KPB

KPB

MLX-

5D, 10D

MLX-

16DP,28D

MLX-

20L

Single-

Line

MLX-

5, -10

Analog

Multiline†

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

K P

K P

K P

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB KPB

P

KPB K P KPB KPB

KPB KPB KPB KPB

† Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

KPB

97

Telephone and Operator Console

Features, (

continued )

Feature

Reminder Service

Set

Operator Set§

Cancel

Operator Cancel

§

Missed

§

Ringing/Idle Line Preference

On

Off

Ringing Options

Individual lines

Immediate ring

Delay ring

No ring

All lines

Immediate Ring

Delay Ring

No Ring

Abbreviated Ring

On

Off

Send Ring (Shared SA)

On

Off

Program

Code

*81

**81

*752

*343

*344

*37

*36

*35

*347

*346

*345

*341

*342

*15

**15

Feature

Code

81

+ time ‡

81

+ ext. no.

+ time‡

*81

*81

+ ext. no.

§

‡ English only: time is 12-hour (0100-1259) + 2(A) or 7(P). French and

Spanish: time is 24-hour (0000–2359).

§ System operator-only feature.

98

MLX-

5D, 10D

KPB

MLX-

16DP,28D

KPB

MLX-

20L

KPB

Single-

Line

KPB

MLX-

5, -10

KPB

Analog

Multiline†

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

KPB

P P P P P

† Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

P

99

Telephone and Operator Console

Features, (

continued )

Feature

Saved Number Dial*

Send/Remove Message§

Signaling

System Access buttons

Assign buttons*

SA (default Ring)

SA Originate Only

Shared SA

Change type

(SA or Shared SA)

Ring

Voice

System Speed Dial

Program

Code

*85

*38

*23

+ ext. no.

*16

*18

*17

+ primary ext. no.

**19

*19

*24

+ code

(600-729)

*774

Feature

Code

38

+ ext. no.

600-729

774

Transfer

Voice Announce

On

Off

*10

**10

* Centralized telephone programming only.

§ System operator-only feature.

100

MLX-

5D, 10D

KPB

KPB

P

MLX-

16DP,28D

KPB

KPB

KPB

P

MLX-

20L

KPB

KPB

KPB

P

Single-

Line

P

P

P

MLX-

5, -10

KPB

KPB

P

Analog

Multiline†

KPB

KPB

KPB

P

KPB

B

KPB

KPB

B

KPB

KPB

B

KPB

K P KPB

B

KPB

KPB

B

KPB

† Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

101

Reference Documents

Document

Number

555-650-110

555-650-111

555-650-112

555-650-113

555-650-116

555-650-118

555-650-800

Title

System Documents

Feature Reference

*

System Programming

*

System Planning

System Planning Forms

Pocket Reference

System Manager’s Guide

*

End-User CD-ROM

555-650-122

555-630-150

555-630-155

555-630-152

555-640-124

555-630-151

555-650-120

555-650-126

555-650-138

555-650-134

555-650-132

555-650-136

Telephone User Support

MLX-10D,MLX-10DP, MLX-16DP, MLX-28D, and MLX-20L Display Telephones User’s

Guide , comcode:108005851

MLX-5D,MLX-10D and MLX-10DP Telephone

Tray Cards (6 cards) , comcode: 107883589

MLX-16DP Telephone Tray Cards (5 cards), comcode: 107883597

MLX-28D and MLX-20L Telephone Tray Cards

(5 cards) , comcode: 107883571

MLX-10 Nondisplay Telephone User’s Guide

, comcode:107286999

MLX-5 andMLX-10 (non-display) Telephone

Tray Cards (6 cards) comcode: 107886657

Analog Multiline Telephones User’s Guide

Single-Line Telephones User’s Guide

MDC 9000 and MDW 9000 Telephones User’s

Guide

System Operator Support

MLX Direct-Line Consoles Operator’s Guide

Analog Direct-Line Consoles Operator’s Guide

MLX Queued Call Console Operator’s Guide

* This book is part of the R5 Customer Reference Manuals package, comcode: 108008004. This package is sold as part of PEC numbers

6140-CU5 and 6141-109A.

102

Reference Documents, (

continued )

Document

Number

555-650-130

555-640-105

Title

Miscellaneous User Support

Calling Group Supervisor’s Guide

Data and Video Reference

555-650-140

555-650-801

555-025-600

Documentation for Qualified Technicians

Installation, Programming, & Maintenance

(IP&M) Binder [consists of Installation , System

Programming & Maintenance (SPM)

,

Maintenance and Troubleshooting ,

Programming Summary ]

Internal User CD-ROM

Toll Fraud Security

BCS Products Security Handbook

Within the continental United States, these documents can be ordered from the Lucent Technologies GBCS Publications

Fulfillment Center by calling 1 800 457-1235.

103

104

NOTES

Technician’s Addendum

Maintenance Error Codes

Error Code

0001

0002

0003

0004

0005

0006

0007

Description

TIMEOUT COLD START :

System programming OK.

POWER UP WARM START

System programming OK.

SOFTWARE COLD START

System programming OK.

:

SOFTWARE WARM START

System programming OK.

:

:

Action

No action required; however, if problem persists, troubleshoot the processor.

No action required; however, if problem persists, troubleshoot the processor.

If problem persists, troubleshoot the processor.

If problem persists, troubleshoot the processor.

Reset - DIAGNOSTIC SWITCH :

INCOMPLETE COLD START :

System cold-started while restart in progress.

If problem persists, troubleshoot the processor.

SANITY TIMEOUT RESET :

Faulty software, module, carrier, or processor sanity timer.

Check module and/or processor.

0008 MAX RESET COUNT

EXCEEDED

:

System cold-started because of too many warm starts.

If problem persists, troubleshoot the processor.

0009 FRIGID START :

System restarted and initialized to defaults; also logged after System

Erase.

If processor was removed while in use, system may perform frigid start because of loss of system programming. Restore system as described in

System Programming and Maintenance (SPM).

105

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

000A

000B

000C

000D

000E

000F

0010

Description Action

POWER UP COLD START

:

RAM failure in processor; system programming OK.

CARD

INSERTED/REMOVED :

If problem persists, check processor.

None.

SLOT STREAM CNT

EXCEEDED

:

Slot generated excessive interrupts.

FMWR NOT IN STANDBY

MODE :

Module firmware not in standby mode.

If problem persists, check module.

If problem persists, check module.

COMMAND BUFFER FULL : If problem persists, check processor and module.

TASK RUNNING TOO LONG

None; if problem persists, check processor.

INVALID SLOT INTERRUPT :

Cannot determine module responsible for interrupt.

Check modules and replace if necessary; if problem persists, check processor.

0011 Check processor.

0012

STACK OVERFLOW

:

Processor problem.

INVALID RESET FLAG :

Processor problem.

Check processor.

0013 Check processor.

0014

0015

DUART STREAMING INT :

Processor problem.

PROCESSOR ERR

INTERRUPT :

Processor problem.

MODULE MISMATCH :

Module inserted into wrong slot.

Check processor.

Change system programming for proper module or install proper module.

106

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

0016

0017

0018

0019

0401

0402

0403

0404

Description

POWER UP COLD START

:

Module dual port RAM failure; system programming

OK.

REAL TIME CLOCK FAULT :

Date and/or time incorrect or unreadable.

RTC COLD START :

This error is not displayed.

RESET TIME & DATE

:

System cold-starts because real-time clock chip is not working correctly.

ABK CARD NOT INSERTED :

PCMCIA memory card for translation is not inserted.

ABK INCORRECT CARD

TYPE :

PCMCIA memory card for non-translation is inserted.

ABK CARD WRITE-

PROTECTED :

Translation card has writeprotected switch on.

ABK EXTENSION BUSY :

A station is in program, administration, or maintenance mode.

Action

If problem persists, check module for slot indicated.

If problem persists, replace processor module.

If problem persists, replace processor module.

Insert a translation card or an unformatted card.

Remove current card and insert a translation card or an unformatted card.

Turn write-protection switch to off. If problem persists, try another card.

If still not working, replace processor module.

Wait until station changes mode.

107

Technician’s Addendum

Maintenance Error Codes (

continued

)

Error Code

0405

0801 and

1C07 and

5801

0C01

0C02

1C01

Description

ABK FAULTY CARD

:

Unknown cause of a bad card.

CTI LINK DELETED:

A board renumber or slot restore moved the CTI link to an unacceptable port and the system has removed the link.

NO I-VMS PORT IN SERV :

VMS machine may be down.

DID INTERDIGIT TIMEOUT :

Noisy line or CO problem.

None; if problem persists, check DID line and inform

CO if necessary.

Check trunk.

POOL M-BUSY EXCEEDS

50%:

More than half the trunks in pool are busy.

Action

Reset card and retry. If problem persists, try another card. If still not working, replace processor module.

Check that the following are true:

1. The system is in

Hybrid/PBX mode.

2. The link is on an 008

MLX or 408 MLX board.

3. The MLX board firmware vintage is not

29.

4. The extension is not an operator position.

5. An MLX telephone is not connected to that port.

6. Board renumber has not moved the MLX extension to the system programming port.

None

108

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

1C02

1C03

1C04

1C05

1C06

1C07

2C01

Description

DPR TEST NOT

COMPLETED:

FW UPGRADE ATTEMPT:

FW UPGRADE COMPLETE

INVALID FMW 29

DETECTED

:

Incompatibility problem; specified video endpoint or

UDM is connected to an 008 or 408 MLX module with firmware of vintage 0x29.

BAD BOARDS IN SYSTEM :

At least one incompatibility problem of type HER

0x1C05 detected. Turns on red LED on processor.

See error code

0801

T1 ACCESS VIOLATION :

T1 services (channelsvoice/data) administered incorrectly.

Action

Slot did not complete initializing.

No action required.

No action required.

Replace 008 or 408 MLX module with one of another firmware vintage.

Retire permanent alarm manually.

Replace 008 or 408 MLX module with one of another firmware vintage.

Retire permanent alarm manually.

Check facility provisioning and readminister channels for voice or data. Ensure that

T1 data facilities are accessed from data terminals only (such as

UDMs or desktop video systems) and that T1 voice facilities are accessed from telephones only (such as

MLX telephones).

109

Technician’s Addendum

Maintenance Error Codes (

continued

)

Error Code

3001

4401

4402

5801

6C01

6C02

6C03

6C04

Description

ALARM TABLE FULL

:

Error logs are full; turns on processor LED.

USER REQUESTED SYS

ERASE :

Logged after System Erase.

If System Erase is successful, this error is removed immediately.

USER REQST

UPGRD/INSTALL :

See error code 0801

DS1 LOSS OF SIGNAL

ALARM :

Service on link has been lost.

DS1 BLUE ALARM

:

All 1s being received; service on link has been lost.

DS1 RED ALARM :

Invalid framing information on incoming signal; service on link has been lost.

DS1 YELLOW ALARM :

Far end of network interface has lost frame synchronization; service on link has been lost.

Action

Correct indicated errors, and then remove entries from the transient system error log. If problem persists, cold-start the system.

SysProgram→System→

Restart

If error remains in transient log, repeat

System Erase. If problem persists, check processor.

None.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

110

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

6C05

6C06

6C07

Description

DS1 LOSS OF MULTIFRAME

:

Service on link has been lost.

DS1 REMOTE MULTIFRAME :

Far end of network interface is experiencing loss of multiframe; service on link has been lost.

DS1 MAJOR ALARM

:

Average bit error rate exceeds 10E-3; service on link has been lost.

Action

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

6C08

6C09

6C0A

DS1 MINOR ALARM :

Average bit error rate exceeds 10E-6.

DS1 MISFRAME ALARM :

Misframe count reached 18.

DS1 SLIP ALARM :

Slip count reached 88.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Maintenance→Slot→

Error Events→

Current hr

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Maintenance→Slot→

Error Events→

Current hr

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Maintenance→Slot→

Error Events→

Current hr

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.

Maintenance→Slot→

Error Events→

Current hr

111

Technician’s Addendum

Maintenance Error Codes (

continued

)

Error Code

6C0B

6C0C

Description

HARDWARE INOPERATIVE

:

Hardware not operating properly. If this is the only

100D module or 800 NI-BRI module, or if this is the designated clock module, its

TDM bus clock generator was not activated.

BRI LOSS OF SYNC :

Service on link has been lost.

6C0D

6C0E

6C0F

6C10

6C11

BRI NET DEACTIVATED :

BRI NET INV 2B+D LB ACT

:

BRI NET INV B1 LB ACT :

BRI NET INV B2 LB ACT :

BRI NET INV IL LB ACT :

Action

A Busy-Out/Restore or

Reset/Restore may clear problem. If problem persists, contact NSAC

Tier III.

Usually none; check BRI facility. If problem persists, contact NSAC

Tier III.

Usually none; check BRI facility. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

112

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

6C12

6C13

6C14

7001

7002

7003

Description

BRI NET INV QM LB ACT

:

BRI SLIPS > 88 :

BRI NET REQUESTED

CCRCs :

PRI SVC AUDIT TIMEOUT :

PRI SVC STATE INCONSIST

:

PRI D-CHNL INOPERATIVE :

Action

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.

Check PRI facility and report to service provider; otherwise, no action is needed. If problem persists, contact NSAC

Tier III.

Check PRI facility and report to service provider; otherwise, no action is needed. If problem persists, contact NSAC

Tier III.

Check PRI facility and report to service provider; otherwise, no action is needed. If problem persists, contact NSAC

Tier III.

113

Technician’s Addendum

Maintenance Error Codes (

continued

)

Error Code

7004

7005

7006

7401

Description

PRI B-CHNL NOT

RELEASED :

PRI B-CH GROUP

INCONSIST :

PRI PROTOCOL

MISMATCH:

A mismatch in the protocol being supplied versus the protocol expected by

MERLIN LEGEND.

TRK UPLINK MESSAGE

ERROR :

Communication problems between processor and modules; unrecognized message from module to processor.

Action

Check PRI facility and report to service provider; otherwise, no action is needed. If problem persists, contact NSAC

Tier III.

Check PRI facility and report to service provider; otherwise, no action is needed. If problem persists, contact NSAC

Tier III.

1. Inform the service provider to change the administration for this circuit.

2. After the service provider restarts the circuit, verify that all alarms for this slot are cleared.

Test trunk with single-line telephone. If problem is not in trunk, replace module with one known to work. If problem is not seen with known working module, replace the module and restart.

114

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

7402

Description

LOOP CONTROL BIT NOT

SET

:

No loop current on outgoing call. If error occurs four times consecutively, and if automatic maintenancebusy is enabled with less than 50% maintenance busy, trunk is busied-out automatically.

Action

Test trunk with single-line telephone. If problem is not in trunk, replace module with one known to work. If problem is not seen with known working module, replace the module and restart.

7403

7404

7801

7802

NO LOOP CURRENT :

Communication problems between module and CO.

No loop current. If error occurs four times consecutively, and if automatic maintenancebusy is enabled with less than 50% maintenance busy, trunk is busied-out automatically.

STUCK RINGING :

Communication problems between module and CO. If error occurs two times consecutively, trunk is busied-out automatically whether or not automatic maintenance-busy is enabled.

NOT IN NORMAL OP

MODE :

Module not in normal operation mode; reported in background module check.

SANITY INT NOT

GENERATED :

Applies only to modules with extension jacks.

Test trunk with single-line telephone. If problem is not in trunk, replace module with one known to work. If problem is not seen with known working module, replace the module and restart.

Test trunk with single-line telephone. If problem is not in trunk, replace module with one known to work. If problem is not seen with known working module, replace the module and restart.

Reset board. If problem persists, check module.

Maintenance→Slot→

Slot Number→Reset

Reset board. If problem persists, check module.

115

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code Description

7803

7804

7805

7806

7807

7808

7809

780A

780C

NO PORT BOARDS

AVAILABLE :

Modules not present.

INVALID SANITY RESPONSE

:

Sanity test received invalid responses; applies only to modules with extension jacks.

INVALID SLOT NUMBER :

Rare; software could not process an event detection because slot number was invalid.

NOT IN STANDBY MODE :

Reported during cold start or background check.

SELF TEST NOT

COMPLETED :

Reported during cold start.

TEST RESULT REGISTER BAD :

A module or processor error during test run.

TEST STATUS REGISTER BAD :

A module or processor error during test run.

DPR TEST NOT

COMPLETED :

Reported during cold start.

RAM TEST FAILURE :

Memory failed RAM test; turns on processor LED.

Action

None; delete entry from transient log.

Reset board. If problem persists, check module.

None; if problem persists, restart system.

Reset board. If problem persists, check module.

Reset board. If problem persists, check module.

Reset board. If problem persists, check module.

Reset board. If problem persists, check module.

If problem persists, check module.

If problem persists, replace processor.

116

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

780D

780E

8401

8402

8403

8404

Description

UPPER ROM FAILURE

:

Memory failed ROM test; turns on processor LED.

LOWER ROM FAILURE :

Memory failed ROM test; turns on processor LED.

MISCELLANEOUS ERROR :

Not reported.

WINK TOO SHORT

:

Outbound dialing problems on tie trunks. Wink from the far end of network interface is less than 100 ms, the minimum for delay-dial or wink-start tie trunks. Tie trunk waits for valid signal.

NO EXTERNAL RELEASE :

Communication problems between module and CO.

Far end has not disconnected within 4 minutes. If error occurs twice consecutively, trunk is busied-out automatically whether or not automatic maintenance-busy is enabled.

ON HOOK BEFORE WINK

:

Outbound dialing problems on tie trunks. Far end of network interface went onhook before handshake was completed (for delay-dial or wink-start tie trunk).

Action

If problem persists, replace processor.

If problem persists, replace processor.

None.

Check far end of network.

Check for faulty cable.

Replace module.

Check far end of network interface. Check for faulty cable.

If problem persists, check tie trunk configuration.

Check far end. Check for faulty cable. Replace module.

117

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

8405

8406

8407

8408

8409

840A

840B

Description

ON HOOK BEFORE READY

:

Outbound dialing problems on tie trunks. Far end of network interface went onhook before guard time elapsed (for delay-dial or wink-start tie trunk).

INTERDIGIT TOO SHORT :

Inbound dialing problems on tie and DID trunks.

BAD UPDATE :

Communication problems between processor and modules; module may need to be replaced.

ROTARY RATE > 12PPS :

Inbound dialing problems on tie and DID trunks.

ROTARY RATE < 8PPS :

Inbound dialing problems on tie and DID trunks.

BAD DOWNLINK

MESSAGE :

Communication problems between processor and modules; module received an unrecognized message from processor.

NO LOOP CURRENT

:

Communication problems between module and CO; no loop current. If error occurs four times consecutively and if automatic maintenancebusy is enabled and maintenance-busy limit is less than 50%, trunk is busied-out automatically.

Action

Check far end of network interface. Check wink start and for faulty cable.

Check far end of network.

Replace module.

Check far end of network interface. Check for faulty cable. Replace module.

Turn processor off and then on. Repeat system programming procedure.

If problem persists, contact NSAC Tier III.

Check far end of network interface. Check for faulty cable. Replace module.

Check far end of network interface. Check for faulty cable. Replace module.

Turn processor off and then on. Repeat system programming procedure.

If problem persists, replace module.

Replace module with similar module and test. If problem is resolved, replace bad module. If problem persists, reinstall old module and test trunk.

118

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code Description Action

840C

840D

840E

840F

8C01

9801

STUCK RINGING

:

Communication problems between module and CO; no loop current. If error occurs four times consecutively and if automatic maintenancebusy is enabled and maintenance-busy limit is less than 50%, trunk is busied-out automatically.

INCORRECT FIRMWARE

STATE :

If error occurs four times consecutively and if automatic maintenancebusy is enabled and maintenance-busy limit is less than 50%, trunk is busied-out automatically.

UPLINK MESSAGE ERROR

:

Communication problems between processor and modules. Module received unrecognized message from processor.

LOST IDLE MESSAGE

ERROR:

SLOTS NOT EQUAL :

Module that occupies indicated slot does not match slot information contained in PC or PCMCIA card backup file.

MCARD WRITE ERROR :

Write to memory card is unsuccessful or too slow.

Replace module with similar module and test. If problem is resolved, replace bad module. If problem persists, reinstall old module and test trunk.

Turn power off for at least one second, and then turn it on. Repeat system programming procedure.

If problem persists, replace module.

Turn processor off and then on. Repeat system programming procedure.

If problem persists, replace module.

Check slot descriptions in backup file against actual system modules that occupy slots. After mismatch is corrected, restore.

Reset card and try again.

If problem persists, replace card and try again. If problem continues, replace processor module.

119

Technician’s Addendum

Maintenance Error Codes (

continued

)

Error Code

9802

9803

9C01

9C03

9C04

9C05

9C07

Description

MCARD ERASE ERROR

:

Erasure of memory card is unsuccessful or too slow.

MCARD 12-VOLT ERROR

:

The memory card voltage is incorrect.

NW REJECTS SPID lost.

:

Service on link has been

LINK ESTABLISHMENT FAIL

:

Service on link has been lost.

NW NOT RESPOND TO

SETUP :

Service on link has been lost.

NW NOT RESPOND TO

RELEASE :

Service on link has been lost.

ENDPOINT UNINIT (L2/L3)

:

Service on link is uninitialized.

Action

Reset card and try again.

If problem persists, replace card and try again. If problem continues, replace processor module.

Reset card and try again.

If problem persists, replace card and try again. If problem continues, replace processor module.

Check administered line.

Modify if required, or call

CO to correct.

Check that line is securely connected to port and that LEDs on module show proper operation. If card appears to work properly, line may not have been activated by CO.

Network not responding to LEGEND messages.

Contact CO.

Network not responding to LEGEND messages.

Contact CO.

If this lasts more than three minutes, replug the

DSL. If the error remains, contact CO.

120

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

9C08

A401

Description

PROTOCOL ERROR

:

Service on link may be affected.

CTI LINK BROADCAST RESET:

Occurs during a broadcast reset.

Action

Verify line provisioning. If correct, contact NSAC

Tier III.

If several of these occur:

1. Check that the system is in Hybrid/PBX mode.

2. Validate the wiring and the connections.

3. Press the Restart

Button (see the procedure “Restart” in

Chapter 4 of

Maintenance and

Troubleshooting).

4. Call the TSO’s

Telephony Services

Maintenance Group (800

242-2121) for the procedures to unload and reload the PBX driver.

121

Technician’s Addendum

Maintenance Error Codes (

continued )

Error Code

A801

Description

CTI LINK HIDDEN RESET:

Occurs during a hidden reset.

Action

If several of these occur, and the client application has “slow” response time:

1. Validate the wiring and the connections.

2. Press the Restart

Button (see the procedure “Restart” in

Chapter 4 of

Maintenance and

Troubleshooting).

3. Call the TSO’s

Telephony Services

Maintenance Group

(800 242-2121) for the procedures to unload and reload the PBX driver.

122

NOTES

123

Technician’s Addendum

Module/Component History

Module/

Component

Backplane

Basic

PEC Comcode

106388614

107007114

Apparatus

Code

403E

403G

Expansion

Power Supply

120 V

61490

61450

106388630

107007122

105743801

106257199

107184848

403F

403H

391A1

391A2

391A3

220 V

Auxiliary

Processor

R1.0/2.0

Secure

Hong Kong

Czech

106678931

107184855

391B1

391B2

61416 406467142

106215155

90240-3

517A27

107096869 517A27-F

107221434

107628133

517A27(16)

517A27(34)

124

Technician’s Addendum

Release Used In

All

HW

Vint FW Vint Notes

Used in control units 6140-

CU1, 6140-CU2, 6140-CU3,

6140-INT, 6140-220, 6140-

CUL, 6140-P3C, 6140-P3D,

6140-P3E, 6140-P4D, 6140-

P4F and 6140-SEC

All

All non-US

All US

1.0, 2.0

1.1, 2.1

1.2i, 1.3i, 1.4i

2.0, 2.1

1.2i, 1.3i, 1.4i

1.2i, 1.3i, 1.4i

00

05

01

Used in control units 6140-

CU1, 6140-CU2, 6140-CU3,

6140-INT, 6140-220, 6140-

CUL, 6140-P3C, 6140-P3D,

6140-P3E, 6140-P4D, 6140-

P4F and 6140-SEC

Used in control unit 6140-220 and in expansion units 61450 and 61497

No longer available

Used in control units 6140-

CU2, 6140-INT, 6140-INT, and 6140-220

For Federal Systems; used in control unit 6140-SEC

For Hong Kong

For Czech Republic

125

Technician’s Addendum

Module/Component History (

continued )

Module/

Component

Processor (cont’d)

R3.0

PEC Comcode

107040438

Apparatus

Code

517A33

107438921 517B33

R3.1

R4.0

Feature Module

R1.0

107752693 517D33

107743403 517C33

106064660

106656739

106729031

106767767

517A25

517B25

517C25

517C25B

106743008

106743016

517D25

517E25

126

Technician’s Addendum

Release Used In

3.0

1.0

1.0

1.0

1.0

3.1

4.0

1.1

1.1

* SW = software

HW

Vint

01

02

02

02

FW Vint

SW* = 1.0

V14.7

SW = 1.0

V14.9

SW = 1.0

VEAL

(14.10)

SW = 1.1

V5.2

Notes

ML R3.0 or later; no FM used; used in control units 6140-

CU3, 6140-P3C, 6140-P3D,

6140-P3E, 6141-U3LA, 6141-

103A

ML R3.0 or later; no FM used; higher temperature reliability; no watch point registers; used in control units 6140-CU3,

6140-P3C, 6140-P3D, 6140-

P3E, 6141-U3LA, 6141-103A

Used in control units 6140-

CU3, 6140-P3C, 6140-P3D,

6140-P3E, 6141-U3LA, 6141-

103A

Used in control units 6140-

CU3, 6140-P3C, 6140-P3D,

6140-P3E, 6141-U3LA, 6141-

103A

GA version

See QPPCN 244 MT.

See QPPCNs 244MTS1 and

251MT.

See QPPCN 254MT.

GA version

See QPPCN 260MT.

127

Technician’s Addendum

Module/Component History (

continued )

Module/

Component

Feature Module

(cont’d)

R1.1

PEC Comcode

106825888

106999873

106999899

R2.0

106874738

106874746

R2.1

NI-BRI (R2.B)

R1.2i

R1.3i

R1.4i

PCMCIA Card

Backup/Restore 61501

Apparatus

Code

517F25

517F25B

517F25C

517G25

517H25

106874753

107526352

106999824

107499170

106796949

106875750

106875768

107252728

517J25

517J25B

517K25

517K25B

517A30

517B30(28)

517C30

517D30

107245243 10A1

R3.0 SW Upgrade

R3.0 Forced Install

R3.1 SW Upgrade

R3.1 Forced Install

R4.0 SW Upgrade 61506

107245250

107245268

107655201

107752743

107752677

107741274

10B1

10C1

10C2

10B2

10C3

10D1

128

Technician’s Addendum

3.0

3.0

3.1

3.1

4.0

1.1

1.1

1.1

2.0

2.0

2.1

2.1

NI-BRI (2.B)

NI-BRI (2.B)

1.2i

1.3i

1.3i

1.4i

Release Used In

HW

Vint FW Vint Notes

SW = 1.1

V5.3

SW = 1.1

V7.3

SW = 1.1

V7.7

SW = 2.0

V8.2

SW = 2.0

V8.3

SW = 4.0

SW = 4.9

SW = 9.2

SW = 9.6

See QPPCN 266MT.

See QPPCN 292MT.

See QPPCN 308MT.

See QPPCN 279MT.

See QPPCN 290MT.

See QPPCN 307MT.

See QPPCN 406MT

Pre-GA

GA version

3.0 and higher

SW = 8.0

GA version

Included in 6141-INT and

6141-220

Translation card for R3; also included as part of processor

PEC

Contains R3V10.3

R3V10.0

R3V10.3

Contains R3.1V2.0

Contains R3.1V2.0

Contains R4.0V9.0

129

Technician’s Addendum

Module/Component History (

continued )

Module/

Component

PCMCIA Card

(cont’d)

R4.0 Forced Install

008 ATL

PEC

61385

61485

Comcode

107741241

103983508

105351092

Apparatus

Code

10E1

517A3

517B3

008 MLX

008 OPT

Without Ring

Generator

61486

61489

105628010

106387525

106933187

106980162

107009821

106995269

517A21

517A28

517B28

517C28

517C28B

517D28 With Ring Generator

61479

012 TR

Without Ring

Generator

With Ring Generator

Ring Generator

61387 or

61487

61494 or

61459

61388

61498

107321192

105249023

105461545

105512412

106397631

106553779

106767379

106933773

107108698

107438939

105213201

106741788

517D28A

517A13

517B13

517C13

517D13

517E13

517F13

517G13

517G13(28)

517H13

129B

129C

130

Technician’s Addendum

Release Used In

HW

Vint FW Vint Notes

4.0

All

All

All

All

All

All

0.1

0.1

0.4

0.4

05

01

01

01

01

01

02

03

03

03

04

05

05

05

01

02

03

04

70

32

33

34

0.B

0.B

1.1

1.3

11

12

14

15

16

16

17

18

08

08

08

Contains R4.0V9.0

Reduced package; no telephone user’s guide

Fixes ring patterns and ring trip

Eliminates flash during hang-up

Eliminates flash during answer

Built-in ring generator

Enhances ringing on long loops

REN >5

Enhanced battery feed protection

Forward disconnect added; need for Voice Mail

Improve performance of inductive ringers

Meets EIA transmission standards for use with

MEGACOM® services

Built-in ring generator;

REN <+1

REN increased to 2.4

REN increased to

=

4.0

Required for 517A13—517F13

131

Technician’s Addendum

Module/Component History (

continued )

Module/

Component

016 TR

100D (DS1)/T-1

400 EM TIE

400 (w/TTRs)

PEC

61507

61491

Comcode

107824948

107538887

105461560

105512438

61492

8303-200

61379

105311401

105408892

Apparatus

Code

517B34

517A15

517B15

517C15

517E15

517A14

517B12

400 GS/LS/TTR

400 LS

61483

61384

400 LS/TTR Int’l (DTD) 61452

408 GS/LS/ATL 61481

408 GS/LS MLX

408 LS/ATL

800 NI-BRI

800 NI-BRI

61493

61482

61503

61510

105627988

105628044

107044869

103983490

105351084

106819238

107732018

106064678

106939366

107044877

106698590

107044851

517A18

517B18

517C18

517A2

517B2

517B12(28)

517C12(28)

517A26

517B26

517C26

517A29

517B29

103983482

105351076

105512495

107025793

107731127

517A1

517B1

517C1

517A32

517A35

132

Technician’s Addendum

Release Used In

4.0, 1.4i

All

HW

Vint FW Vint Notes

Tie trunk only

LS, GS, DID, and PRI emulation added

Meets BC interoperability specs

Improved EMI performance

All

All 01 0.B

All U.S.

1.2i, 1.3i, 1.4i

All U.S.

All US 2.0 or later

All

NI-BRI (2.B)

4.0

03

03

03

04

04

04

01

01

01

00

1.1

1.2

1.3

11

12

13

28

29

0.B

0.B

0.B

70

Lightning protection added; starting in 1996, replaced by

517C12(28)

Sleeping TTR fix

Phantom ringback fix

No lightning protection; 146 protector required

Lightning protection added

Includes LG80 crosstalk fix

Reduces clicking on third carrier

Phantom ringback fix

Cost-reduced version; current production

Withdrawn from production

No lightning protection; 146A protector required

Protection added

Reduced packing; no telephone user’s guide

Supports 5ESS® Custom

Supports ISDN 1 standard

133

Technician’s Addendum

Module/Component History (

continued )

Module/

Component

800 DID

PEC

61488

Comcode

105628002

105628077

106936644

800 GS/LS

800 GS/LS ICLID

800 LS

61484

61502

61384

106995251

105627996

105628069

106975584

103983516

105351100

800 LS Int’l

800 LS Int’l

(DTD/PPM)

E1

75 Ohm

61451

61458

61454

106819220

107074726

107252736

106825896

120 Ohm

MFC 6-Channel

61457

61456

107100133

107533861

106825904

Apparatus

Code

517A20

517B20

517C20

517D20

517A19

517B19

517A31

517A4

517B4

517B4(28)

517C4(28)

517D4(28)

517C15(28)

517E15(28)

517D15(28)

517F15(28)

517C16(28)

134

Technician’s Addendum

Release Used In

All

All US

3.0 or later

All

1.2i, 1.3i

1.3i, 1.4i

0.1

0.1

0.2

02

HW

Vint

01

02

03

04

03

03

FW Vint

11

01

12

17

1.1

1.2

0.B

0.B

0.CD

E4

Notes

Fixes DID call misrouting

Eliminates false error messages

Cost-reduced version

Phantom ringback fix

No lightning protection; 146A protection required

Introduces dual solid-state relays on lower board

PFT polarity fix

1.3i, 1.4i

EMI improvement

1.3i, 1.4i

1.3i, 1.4i

EMI improvement

135

Technician’s Addendum

Telephone LEDs

MLX-20L Console

System

Programming

Menu

Option

Lines

Trunks

Option

Tie Lines

Inmode

Outmode

Dialtone

ON

Green LED

OFF

LED Status

ON

Red LED

OFF

Incoming tie line is touch-tone

Outgoing tie line is touch-tone

Remote dial tone*

Incoming tie line is rotary dial*

Outgoing tie line is rotary dial*

Local dial tone

Lines

Trunks

TT/LS Disc

Outmode Line/trunk is touchtone*

Line/trunk is rotary dial

Lines

Trunks

Pools Trunk is in pool

Trunk is not in pool

Lines

Trunks

Lines

Trunks

Lines

Trunks

Extensions

Toll Type

Hold

Disconc

LS-ID

Delay

Lines

Trunks

Must dial 1

+ area code*

Long—

450 ms*

LS-ID

Delay is on

Line/trunk or pool is assigned to button

1 + dialing is not needed

Short—

50 ms

LS-ID

Delay is off*

Line/trunk or pool is not assigned to button

Trunk is assigned to a pool

* Factory setting

136

Technician’s Addendum

Telephone LEDs (

continued )

DSS Console

System

Programming

Menu

Option

Extensions

Option

Account

(FACE)

Extensions

Extensions

Extensions

Extensions

Extensions

Extensions

BIS/HFAI

Call Pickup

VoiceSignl

Ext status

Group Page

Group Cover

ON

Forced

Account

Code Entry assigned

Red LED Status

OFF

Forced

Account

Code Entry not assigned*

FLASHING

Telephone has

BIS/HFAI capability

(factory setting for analog multiline telephone)

Telephone is assigned to Call

Pickup

Group

Voice

Announce to busy assigned

Extension

Status assigned

Telephone is in group

Telephone is in coverage group

Telephone is not assigned to

Call Pickup

Group*

Voice

Announce to Busy not assigned*

Extension

Status not assigned

Telephone is not in group*

Telephone is not in coverage group*

Extension

Status can be assigned

* Factory setting

137

Technician’s Addendum

Telephone LEDs (

continued )

DSS Console

( continued )

System

Programming

Menu

Option

Extensions

Option

Group Calling

Members

Extensions

Extensions

Night

Service

Night

Service

Aux

Equip

Aux

Equip

Tables

Mic Disable

Remote Frwd

Group Assign

Exclude List

Msg Waiting

Fax

Extension

AllowTo

ON

Telephone is assigned to group

Telephone microphone is disabled

Telephone can transfer calls to a remote telephone number

Telephone is in group

Telephone is excluded

Station is a fax messagewaiting station

Extension is a fax machine

Allowed List assigned to telephone

Red LED Status

OFF

Telephone is not assigned to group*

Telephone microphone is enabled

Telephone cannot transfer calls to a remote telephone number*

Telephone is not in group*

Telephone is not excluded*

Station is not a fax messagewaiting station

Extension is not a fax machine

Allowed List is not assigned to telephone*

FLASHING

* Factory setting

138

Technician’s Addendum

Telephone LEDs (

continued )

DSS Console

( continued )

System

Programming

Menu

Option

Tables

Option

DisallowTo

Data

Operator

Operator

Operator

Voice/Data

Direct Trunk

Queued Call

Queued Call

Message

Center

In Queue

Alert

Call Types—

Dial 0, LDN

Unassigned,

DID, Grp

Coverage

ON

Disallowed list assigned to telephone

Voice/data pair

Operator position

Red LED Status

OFF

Disallowed list is not assigned to telephone*

Not voice/data pair*

Other

FLASHING

Message

Center position

Position receives In-

Queue alert

Position receives call type

Other

Other

Other

Can be assigned as operator position

Can be assigned as

Message

Center

Position can receive In-

Queue alert

Position can receive call type

* Factory setting

139

Technician’s Addendum

Wiring Constraints

System Wiring

■

System within 5 ft. of dedicated AC power outlet.

■

System within 25 ft. of the network interface. Otherwise, use an Off-

Premises Range Extender (OPRE).

■

System within 1000 cable ft. (304.8 m) of telephones.

■

Ground wire for the power supply cannot be over 10 ft.

■

If the SMDR printer is over 50 ft. from the control unit, use an

Asynchronous Data unit (ADU).

■

Back-to-back connection of the DS1 facility with another system’s facility is possible when the cable distance is less than 1300 ft.

Telephone Wiring

■

Maximum cord length from an MLX telephone to a 7500B data module is

80 ft. (24 m).

■

The total length of cords between the KS22911-L2 or 406743419 power supply and the MLX telephone cannot be more than 50 ft.

■

Do not replace the 2-ft. D8AC cord (packaged with the DSS) with a longer cord.

■

The radio base of the MDW 9000 cordless telephone must be at least

3 ft. from the control unit.

140

Technician’s Addendum

Installing SPM

Follow these steps to install System Programming and Maintenance (SPM) onto the hard drive of a computer:

1. Insert the SPM diskette into the computer.

2. At the C: prompt, type

MKDIR SPM and press ENTER.

3. Type

cd\spm and press ENTER.

4. Type

a:install and press ENTER to install the program from the diskette.

5. After the installation is complete, type spm and press ENTER to display the SPM Welcome screen.

Accessing SPM

Direct Local Connection

Follow these steps to access SPM when you are directly connected to the system via the administration jack on the processor module:

1. Set up the physical connection between your laptop or PC and the control unit.

2. Type

spm and press ENTER to display the SPM Welcome screen.

3. Press any key to display the SPM Main Menu.

Local Modem Connection

Follow these steps to access SPM when you are connected on-site via a modem:

1. Set up the physical connections between the PC and a 012 module on the control unit.

2. Type spm and press ENTER to display the SPM Welcome screen.

3. Press ENTER to display a blank screen on which you can enter modem commands. (You may have to press ENTER several times.)

4. Dial ATDT *10.

5. Type the SPM password to display the SPM Main Menu.

Remote Modem Connection

Follow these steps to access SPM when you connected off-site via a modem:

1. Type

spm and press ENTER to display the SPM Welcome screen.

2. Press ENTER to display a blank screen on which you can enter modem commands. (You may have to press ENTER several times.)

3. If your system has activated the Remote Access feature, type the following: a.

ATDT

b. Remote access telephone number c. Barrier code (if existing) preceded by a “W.” d.

W*10

141

Technician’s Addendum

Remote Modem Connection

(continued)

4. If your system does not have the Remote Access feature activated, do the following: a. Place a voice call to the system on the line to which the modem is connected by using the main telephone number.

b. Have the operator transfer you to the modem (by pressing Transfer, dialing

*10

, and hanging up the telephone).

c. To put the modem on line, type

ATH1

or

ATH1O

, depending on the type of modem. (In ATH1O, the last “digit” is the alphabet letter “O,” not zero.) d. Press

ENTER

, and hang up the telephone.

5. Type the SPM password to display the SPM Main Menu.

142

Technician’s Addendum

When Calling NSAC

Do the following before you call Tier III for troubleshooting:

■

Check and recreate the problem.

■

Connect your laptop or PC so you are ready.

■

Know the software version of your system (Dial

*05

on an Intercom button).

■

Write down the errors in the Error Logs.

■

Know the configuration of the system operator console (DLC or QCC).

■

Know the type of tie lines (emulated or not, wink-start, etc.).

QPPCNs on the NSAC Bulletin Board

Follow these steps to review QPPCNs on the NSAC bulletin board:

1.

Dial 800-241-3375.

2.

At the first screen, select “F” for File Section.

3.

At the next screen, select “N” for Non-Tier III Tips.

4.

At the next screen, select “8” for QPPCNs.

Available Publications

Tier III Tips

SCAN* (Sales Competitive Analysis Newsletter)

Hotwire*

Hotsheet*

Hot News and Views*

* Published by National Technical Marketing (NTM)

143

Technician’s Addendum

Technical Support Telephone Numbers

Product or Service

Lucent Technologies

Equipment

NSAC Tech Support

Comments

TSC Tech Support

Network Systems (RTAC)

Network Systems

AT&T Paradyne

PARTNER, MERLIN,

VINTAGE, CLASSIC

DEFINITY

DACS, SLC, ESS, DDM

ISDN Sets (6500/7500)

CSU, DSU, MUX, Hubs,

Routers

Long Distance

Over Local

Lines/Trunks

AT&T

MCI

SPRINT

T1 Service

AT&T

AT&T

MCI

SPRINT

800/MEGACOM/ISDN

Data

To identify your long distance carrier

To identify the telephone

# you are calling from

Telephone

Number

800-552-3293

800-248-1234

800-225-7822

800-225-4672

800-237-0016

800-222-3000

800-444-2222

800-877-4646

800-222-1000

800-325-1230

800-444-8722

800-877-5045 or 6277

700-555-4141

10732-1-404-

988-9664

144

Technician’s Addendum

Technical Support Telephone Numbers (

continued )

Comments

Telephone

Number Product or Service

Other GBCS Support

NSAC QPPCN

Coordinator

TSC QPPCN Coordinator

GBCS Publications

Fulfillment Center

NSAC Bulletin Board

TIER III TIPS publication

Small Business Products

Large Business Products

Documentation on all

GBCS products

On-line technical/product information

Sue Williams—Publication

Manager

Production Editor

303-843-5204

800-248-1234

800-457-1235

800-241-3375

303-843-5921

303-850-8898 Tech Quarterly publication

Comcode Hotline PEC/Comcode/Part Cross-

Reference

800-654-5832

145