C H A P T E R

7

Troubleshooting the Installation

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This chapter describes how to troubleshoot the installation of SIPs and SPAs on the Cisco 10000 series router. This chapter contains the following sections:

Troubleshooting, page 7-63

Using debug Commands, page 7-64

Packing a SPA for Shipment, page 7-65

Packing a SIP for Shipment, page 7-65

Troubleshooting

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This section describes troubleshooting the installation of the SIPs and SPAs. Possible problems, observations and comments, and solutions are indicated for the following troubleshooting symptoms:

SIP transitions repeatedly from on to off

SIP is deactivated

SPA is down and the line protocol is down

SIP Transitions Repeatedly From On to Off

Possible Problem Observations and Comments

SIP is booting; this is normal operation

SIP FAIL LED is on

Solutions

Wait 30 seconds until the boot process completes and the

FAIL LED turns off.

SIP does not go beyond the bootup stage

SIP FAIL LED stays on Follow the recommended action for the displayed error message.

SIP has experienced a failure SIP FAIL LED remains on more than 5 seconds, or is on during normal operation

Follow the recommended action for the displayed error message.

SIP FPGA is not up to date

The SIP FPGA update is not supported. Only SPA update is supported.

During SIP initialization, the need to update the FPGA is automatically detected

If the SIP is cycling because of an FPD problem, the most likely cause is a FPD failure or that the FPD package file is not present.

For more information about performing FPD upgrades, refer to the “Upgrading Field-Programmable Devices” chapter in the Cisco 10000 Series Router SIP and SPA

Software Configuration Guide.

OL-13838-02

Cisco 10000 Series Router SIP and SPA Hardware Installation Guide

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