Using debug Commands. Cisco 10000 SIP-600

Chapter 7 Troubleshooting the Installation

Using debug Commands

SPA Is Deactivated

Possible Problem

SPA is not fully seated in the

SIP

SPA is not supported on the

SIP

SPA is not at the minimum hardware revision level

SPA is misconfigured

Observations and Comments

Output of the show diag slot command

SPA STATUS LED is off

Output of the show diag slot command

SIP STATUS LED is off

Output of the show hw-module

subslot fpd command

Output of the show diag command

SPA STATUS LED is off

Output of the show log command

Solutions

Follow this procedure:

•

•

•

Remove the SPA from the SIP.

Inspect the SIP and the SPA. Verify there are no bent pins or parts and that there is nothing lodged in the two devices that could prevent a good connection.

Insert the SPA in the SIP by sliding the SPA all the way into the SIP until the SPA is firmly seated in the SPA interface connector. When fully seated in the SIP, the

SPA might be slightly behind the SIP faceplate.

Install a SPA supported on the SIP.

Follow the FPD upgrade process to update the FPGA.

For more information about performing FPD upgrades, refer to the “Upgrading Field-Programmable Devices” chapter in the Cisco 10000 Series Router SIP and SPA

Software Configuration Guide.

Refer to the configuration section of the specific SPA software configuration guide, or use the Cisco IOS software configuration documentation listed in the

“Obtaining Documentation, Obtaining Support, and

Security Guidelines” section on page ix

.

Using debug Commands

Along with the other debug commands supported on the Cisco 10000 series router, you can obtain specific debug information for the SIP on the Cisco 10000 series router using the debug hw-module privileged EXEC command. The debug hw-module command is intended for use by Cisco Systems technical support personnel.

Caution Because debugging output is assigned high priority in the CPU process, it can render the system unusable. For this reason, use debug commands only to troubleshoot specific problems or during troubleshooting sessions with Cisco technical support personnel. Moreover, it is best to use debug commands during periods of lower network traffic and fewer users. Debugging during these periods decreases the likelihood that increased debug command processing overhead will affect system use.

For more information about other debug commands supported on the Cisco 10000 series router, refer to the Cisco IOS Command Reference publication for your Cisco IOS software release.

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