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Troubleshooting
6. TROUBLESHOOTING
When using this phone, if you run into malfunctions, please refer to the following troubleshooting techniques before requesting help:
Symptom
The phone cannot be switched on
Cannot make calls
No ring
Strong interference noise during call; or call interrupted
Diagnosis Solution
Have you pressed and held it for more than 2 seconds?
Press and hold for more than 2 seconds
Is the battery connector reversed?
Insert the connector correctly
Is the battery low? Charge the battery
Is the phone outside of service area range? Is there sufficient signal strength?
Move to an area with stronger signal
Is the keypad locked? Unlock the keypad
Is the phone number correct? Enter the correct number to make the call
Is the ring mode of the current profile set to
Mute ?
Have you pressed and held
in standby mode, displaying ?
Vibration or
Select different ring mode or different profile
In standby mode, press and hold
again
Is there an obstacle nearby that is preventing signals from passing?
Are you using the phone while moving at high speed?
Move to another area
Slow down or stop moving during call
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Troubleshooting
Symptom
The battery cannot be charged
(The battery indicator bar does not scroll)
Diagnosis
Is the charger properly connected to the phone?
Is the charger connected to a
100~240V AC wall outlet?
Solution
Connect the charger and phone correctly
Connect the charger to a 100~240V AC wall outlet correctly
If the malfunction symptoms are not listed in the above table, or the corresponding solution is invalid, please contact your local service provider
For Technical Support and Assistance please visit the website at: http://www.utstar.com
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