Global Service Policy. Advantech RSB-4220

5.3

Global Service Policy

5.3.1

Warranty Policy

The warranty policy regarding Advantech products is outlined below.

5.3.1.1

Warranty Period

Advantech’s branded off-the-shelf products and any third-party off-the-shelf products used to assemble Configure-to-Order products are entitled to two years complete and prompt global warranty. Defects in product design, materials, and workmanship are covered from the date of shipment.

All customized products have a 15-month regional warranty by default. The actual product warranty terms and conditions may vary based on specific sales contracts.

All third-party products purchased separately will be covered by the original manufacturer's warranty, and shall not exceed one year of coverage through Advantech.

5.3.1.2

Repairs under Warranty

A replacement (cross shipment) can be obtained within the first 30 days of the purchase. If your product was purchased directly from Advantech and dead-on-arrival

(DOA), contact your original Advantech supplier to arrange a DOA replacement. The

DOA cross-shipment excludes any shipping damage, customized, and/or built-toorder products.

For products not declared DOA, customers are responsible for the cost of returning the product to an authorized Advantech repair facility. The cost of shipping replacement products to customers will be the responsibility of Advantech.

5.3.1.3

Exclusions from Warranty

The product is excluded from warranty if any of the following conditions are valid:

 The product has been found to be defective after the warranty period has expired.

 Warranty has been voided by the removal or alteration of any product or part identification labels.

 The product has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused by circumstances beyond the responsibility of Advantech, whether by accident or other cause.

Such conditions will be determined by Advantech at its sole discretion.

 The product is damaged beyond repair due to a natural disaster, such as a lighting strike, flood, or earthquake.

 Customer-requested updates and upgrades to products already out of warranty.

61 RSB-4220 User Manual