Troubleshooting. Poly Voyager Free 60

Troubleshooting

Pairing

Issue Resolution

How do I pair my earbuds to a mobile device?

See Pair to mobile device

on page 11.

I can't connect to my paired device or get error messages when I try to connect.

• Reconnect earbuds to your paired device by clicking either earbud button.

• Ensure that Bluetooth is enabled on your paired device.

• Ensure that your earbuds are removed from your case, powered on and paired to your mobile

device. See Pair mode .

• Ensure that your earbud firmware is up-to-date in Poly Lens App. See

Audio

Issue

I can't hear anything in one or both earbuds.

How do I adjust the volume?

I want to control volume from my earbuds at all times.

Resolution

• Check earbud volume level. See Adjust the volume .

• Check volume level on your paired mobile device.

• Power off and on to reset your earbuds. See

Power on/off earbuds .

• Ensure that your earbuds are powered on and paired to your mobile device. See

Pair to mobile device on page 11.

• By default, swiping your earbud adjusts your volume only when streaming media and not during other activities. Each swipe changes the

volume one level. See Adjust the volume

.

• To customize your earbud swipe controls, see

Customize your earbuds .

• Customize your earbud settings to control volume at all times in Poly Lens App. By default, swiping your earbud adjusts your volume only when streaming media and not during other

activities. See Customize your earbuds .

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General

Issue

Can I control features using either earbud?

Resolution

• Yes, use the button or swipe controls on either earbud, but not on both earbuds at the same time.

• The button control is on the back of each earbud

Learn more about

Earbud button controls

on page 4.

• The swipe sensor control is next to the metallic windscreen on the top of each earbud. Learn

more about Earbud swipe sensor controls on

page 5.

I want to customize my earbud features.

• Customize your device settings with Poly Lens

App. See

Load software

on page 6 and

Customize your earbud swipe settings

on page 15.

The earbud sensors are not working as expected.

• A call is not automatically answered when I put on both of my earbuds

• Streaming media doesn't pause when

I remove both earbuds

• Understand your earbud wearing sensors. See

Use sensors on page 12.

• Power off and on to reset your earbuds. See

Power on/off earbuds .

• Customize or turn off your earbud wearing sensor settings in Poly Lens App. Download the app: poly.com/lens

Tip: For best audio performance while exercising, turn off wearing sensors in Poly Lens App.

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