Mitel Phone Manager 4.2
3.2 Control
de
terminal
Descripción
general
Phone Manager proporciona un control completo sobre el estado de su terminal. Todo esto se hace a través de la ventana principal utilizando las diversas características integradas.
No molestar
Control del Agente de
ACD
UCD Hunt Group Call
Control
Desvío manual
Acceso al correo de voz
Control del volumen
Acceso mediante un solo clic a cualquiera de los 20 estados de no molestar programados en el sistema telefónico para asegurarse de que no lo interrumpan cuando está ocupado.
Conexión a todos los grupos de extensiones o a grupos seleccionados a los que pertenece la ID de su agente de ACD.
Control of the UCD hunt group state of your extension. For example, to enable UCD hunt group calls be taken.
Control del estado de desvío local de su terminal. Por ejemplo, desviar las llamadas al correo de voz o a su móvil cuando está ocupado.
Indicación visual de cuando tiene mensajes de voz y acceso único para marcar en el sistema de correo de voz para recuperarlos.
Aumento o disminución del volumen cuando suena o durante una llamada o silenciar el audio por completo.
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User Guide
3.2.1 No
molestar
(DND)
When away from your desk or busy in a meeting you can set the Do Not Disturb (DND) message on your phone so other users on the MiVoice Office 250 system know your status. The PBX provides 20 predefined DND messages for you to choose from.
These messages can be re-programmed in Database Programming on the MiVoice Office 250 system.
The "DND" icon enables users to set their DND status and changes colour to indicate what state they are currently in.
Icon Description
DND is not configured.
DND is configured.
Clicking on the "DND" icon when not configured will allow the user to select the DND message to use from the 20 pre configured messages shown. When a message has been selected then a prompt will be shown to allow the user to optionally enter up to 16 characters of DND text to supplement the DND message. For example:
"IN MEETING UNTIL – 12.30 PM"
Any MiVoice Office 250 user now calling your extension or viewing your status in Phone Manager will see your DND message.
If you are in the DND state, the Phone Manager DND icon will turn red . Clicking this will toggle the DND state to off turning the icon blue . Clicking again will set DND state to on.
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Mitel Phone Manager 4.2
3.2.2 Control
del
Agente
de
ACD
ACD Agent IDs can be used on the MiVoice Office 250 system to log in and out of whichever ACD hunt groups you Agent ID belongs to. Each hunt group would generally indicate a different type of call to be answered or indicate a specific skill set to use for that call.
The ACD icon enables users to control their ACD status and changes colour to indicate what state they are currently in.
Icon Description
Logged out
Logged in and free
Logged in and in wrap up
When you are logged out and press the ACD icon the list of hunt groups for the agent ID that is assigned to your user account are shown. Clicking on "Login agent (xxxx)" will log into all ACD groups that this agent ID is a member of. Alternatively select the specific hunt group that you wish to login by clicking on the group.
To use a different agent ID click on the "Login with agent ID" option and then enter the ID in the box shown and this will log the agent into all groups. The list of individual hunt groups will then be updated for this agent ID to enable specific groups to be logged out of.
While logged in a tick will show against all hunt groups that you are logged into. The menu can then be used to login or out of any of the other groups at any time.
The ACD icon will only be displayed if the user has the "Enable ACD control" flag set against their
Client Profile.
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User Guide
3.2.3 Desvío
manual
Your extension can have a manual forward set to divert calls to another destination under different circumstances. The various forward states available to choose from are:
State Description
No Answer Forward calls when you don’t answer them. The default no answer time on the PBX is 15 seconds (This system wide timer can be changed)
Busy Forward calls only when your extension is busy.
No Answer Busy This option is a combination of the first two options.
All Calls Forward all calls that alert you extension immediately.
The "Forward calls" icon enables users to set their forward status and changes colour to indicate what state they are currently in.
Icon Description
No forwarding is configured.
Forwarding is configured.
Clicking on the "Forward calls" icon when no forwarding is configured will allow the user to select 1 of the 4 options available. A text input box will then appear to prompt for a forward destination. In this box you can enter an internal or external number such as a mobile phone number (if external remember to include the number to access an outside line).
If the forward state is already configured, then clicking on the icon will remove the forward setting from your extension.
The MiVoice Office 250 system also supports pre-programmed forward rules called "System
Forwarding". Manual Forwarding will override any System Forwarding rules you may have set.
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Mitel Phone Manager 4.2
3.2.4 Acceso
al
correo
de
voz
The "Voicemail" icon shows a red badge indication with the number of voice or extension messages that have been left for each different one. Clicking on the icon displays a list of the messages and selecting the individual one will either dial into the correct mailbox or call the extension that left the message.
In this example there are 3 messages.
Sales
(1077): is a voicemail for an un-associated mailbox with the notification extension set to this users.
1809: is a extension message left from extension 1809.
Local
Mailbox
(1021): is a voicemail for an associated mailbox for this extension.
When there are no outstanding messages then there will be no red badge indication shown.
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User Guide
3.2.5 Control
del
volumen
Las funciones de volumen se comportan de manera diferente dependiendo de si Phone Manager está asociado con su terminal de teléfono (Teléfono de escritorio) o en el modo de teléfono virtual SIP.
Control del volumen del terminal
El volumen de su terminal de teléfono puede ser controlado mediante los iconos de silencio , aumento del volumen
y disminución del volumen en la parte inferior derecha de la ventana principal.
Al controlar un terminal de teléfono de escritorio Mitel estos iconos se agrupan en la esquina inferior derecha de esta manera
Dependiendo del estado de su terminal los iconos harán diferentes cosas:
Estado inactivo o con timbre El silencio se desactivará.
Llamada en curso en el auricular
La disminución del volumen bajará el volumen del
timbre
y lo guardará.
El aumento del volumen subirá el volumen del
timbre
y lo guardará.
El silencio se activará.
La disminución del volumen bajará el volumen del
auricular
y lo guardará.
El aumento del volumen subirá el volumen del
auricular
y lo guardará.
Otros tipos de llamada en curso incluyen Manos libres y Auricular y el control del volumen se aplicará independiente a cada tipo de audio de llamada.
Cuando se pulsa el icono de silencio se vuelve azul para indicar que el audio está silenciado en la llamada. Para desactivar el silencio, simplemente haga clic en el icono de nuevo.
Volumen del teléfono virtual
Los controles del volumen se han mejorado para incluir un control deslizante cuando se conecta como un teléfono virtual. Esto ofrece un mayor nivel de control que cuando Phone Manager controla un terminal y se ve de esta manera:
Cuando se utiliza el control del volumen en el modo de teléfono virtual, se ajusta el volumen de cualquier dispositivo de audio que esté configurado en Ajustes ---> Teléfono virtual---> Audio en el software Phone Manager.
El control del volumen para un teléfono virtual solo está disponible cuando se utiliza el teléfono virtual incorporado.
Al silenciar una llamada en el teléfono virtual, el audio de ambas partes se silencia.
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