get hp psc 1310 series support. HP PSC 1315, 1310 series, psc 1300 1310 series, PSC 1310 ALL-IN-ONE PRINTER, psc 1310, PSC 1310 All-in-One Printer series, PSC 1310 Series

8

get hp psc 1310 series support

Hewlett-Packard provides Internet and phone support for your HP psc.

This section contains the following topics:

•

get support and other information from the Internet

on page 37

•

hp customer support

on page 37

•

prepare your hp psc for shipment

on page 41

•

hp distribution center

on page 43

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following sections. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get more information from the HP website at:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP psc. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1

Make sure that: a. Your HP psc is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the paper tray.

2

Reset your HP psc: a. Turn off the HP psc by using the

On/Resume

button located on the front panel.

b. Unplug the power cord from the back of the HP psc.

c. Plug the power cord back into the device.

d. Turn on the HP psc by using the

On/Resume

button.

3

For more information, go to the HP website at:

www.hp.com/support

4

If you are still experiencing problems and need to speak with an HP Customer

Support Representative:

–

Have the specific name of your HP psc, as it appears on the device, available.

–

Have your serial number and service ID ready. To view your serial number and service ID, print a Self-Test Report, which contains this information. To print a

Self-Test Report, press and hold the

Cancel

button, and then press the

Start Copy

,

Color

button.

–

Be prepared to describe your problem in detail.

5

Call HP Customer Support. Be near your HP psc when you call.

37

chapter 8

call in North America during warranty

Call 1-800-HP-INVENT. US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support might change without notice). This service is free during the warranty period. A fee might apply outside the warranty period.

call hp Japan customer support call hp Korea customer support

38

support process for Western Europe

The HP support process works most effectively when looking for help in the following order:

1

Use

troubleshooting information

on page 59 to search for a solution.

2

Visit

www.hp.com/support

to:

–

Check for software updates

–

Access online support pages

–

Send HP an email message for answers to your questions.

hp psc 1310 series

get hp psc 1310 series support

Web and email support are available in the following languages:

–

Dutch

–

English

–

French

–

German

–

Italian

–

Portuguese

–

Spanish

–

Swedish

For all other languages, support information is available in English.

3

Contact your local HP dealer.

If your HP psc has a hardware failure, take it to your local HP dealer for a solution.

Service is free during the limited warranty period. After the warranty period, you will be quoted a service charge.

4

Call HP support.

To find the telephone number for your country/region, please go to

www.hp.com/ support

and choose your country/region and language.

support process for Eastern Europe, Middle East, and Africa

Follow these steps to troubleshoot the HP psc:

1

Use

troubleshooting information

on page 59 to search for a solution.

2

Visit

www.hp.com/support

to:

–

Check for software updates

–

Access online support pages

–

Send HP an email message for answers to your questions.

Web and email support are available in the following languages:

–

Dutch

–

English

–

French

–

German

–

Italian

–

Portuguese

–

Spanish

–

Swedish

For all other languages, support information is available in English.

3

Call HP support.

See the table of support information in

call elsewhere in the world

on page 39.

call elsewhere in the world

The numbers listed below are current as of the publication date of this guide. For a list of current international HP Support Service numbers, go to the following website and choose your own country/region or language:

www.hp.com/support

You can call the HP support center in the following countries/regions. If your country/ region is not listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services.

Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply.

For phone support in Europe, please check for the details and conditions of phone support in your country/region. Go to the following website:

www.hp.com/support

user guide 39

chapter 8

40

Alternatively, you can ask your dealer or call HP at the phone number provided in this booklet.

As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery.

country/region

Algeria

*

Argentina

Australia

Austria

Bahrain (Dubai)

Belgium (Dutch)

Belgium (French)

Bolivia

Brazil (Grande São

Paulo)

Brazil (Demais

Localidades)

Canada during warranty

Canada post-warranty

(per-call charge)

Caribbean & Central

America

Chile

China

Colombia

Costa Rica

Czech Republic

Denmark

Ecuador (Andinatel)

Ecuador (Pacifitel)

Egypt

Finland

France

Germany

hp technical support

61 56 45 43

(54)11-4778-8380

0-810-555-5520

+61 3 8877 8000

1902 910 910 www.hp.com/support

800 171 www.hp.com/support

800-100247

(11) 3747 7799

0800 157751

(905) 206 4663

1-877-621-4722

1-800-711-2884

800-360-999

86-21-38814518

8008206616

01-800-114-726

0-800-011-0524

261307310 www.hp.com/support

999119+1-800-

7112884

1-800-225528+1-800-

7112884

2 532 5222 www.hp.com/support www.hp.com/support www.hp.com/support

country/region

Malaysia

Mexico

Mexico (Mexico City)

Morocco

*

Netherlands

New Zealand

Norway

Oman

Palestine

Panama

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Republica Dominicana

Romania

Russia, Moscow

Russia, St. Petersburg

Saudi Arabia

Singapore

Slovakia

South Africa (RSA)

hp technical support

1-800-805405

01-800-472-6684

(55)5258-9922

22 4047 47 www.hp.com/support

0800 441 147 www.hp.com/support

+971 4 883 8454

+971 4 883 8454

001-800-7112884

0-800-10111

632-867-3551

22 5666 000 www.hp.com/support

1-877-232-0589

+971 4 883 8454

1-800-7112884

21 315 4442

095 7973520

812 3467997

800 897 1444

(65) 272-5300

2 50222444

086 0001030 hp psc 1310 series

country/region

Greece

hp technical support

801 11 22 55 47

Greece, Outside Greece +30 210 6073603

country/region

South Africa, Outside

Republic

Spain get hp psc 1310 series support

hp technical support

+27 11 258 9301 www.hp.com/support

Greece (Cyprus)

Guatemala

Hong Kong

Hungary

India

Indonesia

Ireland

Israel

Italy

Jamaica

Japan

800 9 2649

1800-995-5105

+85 (2) 3002 8555

1 382 1111

1-600-112267

91 11 682 6035

62-21-350-3408 www.hp.com/support

(0) 9 803 4848 www.hp.com/support

0-800-7112884

0570 000 511

+81 3 3335 9800

Sweden

Switzerland

Taiwan

Thailand

Trinidad & Tobago

Tunisia

Turkey

*

Ukraine

United Arab Emirates

United Kingdom

Venezuela www.hp.com/support www.hp.com/support

+886-2-2717-0055

0800 010 055

+66 (2) 661 4000

1-800-7112884

71 89 12 22

216 579 71 71

(380 44) 4903520

800 4520 www.hp.com/support

01-800-4746.8368

Jordan

Korea

Kuwait

+971 4 883 8454

+82 1588 3003

+971 4 883 8454

Venezuela (Caracas)

Vietnam

(502) 207-8488

84-8-823-4530

W. Africa (for countries not already listed)

+351 213 17 63 80

Yemen +971 4 883 8454 Lebanon +971 4 883 8454

Luxembourg (French)

Luxembourg (German) www.hp.com/support

* This Call Center supports French-speaking customers from the following countries/regions:

Morocco, Tunisia, and Algeria.

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-ofwarranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to

5:00 P.M. Monday through Friday. Charges and support hours are subject to change without notice.

prepare your hp psc for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP psc in for service, please follow the power off and re-package steps below to avoid further damage to the device.

user guide 41

chapter 8

Note:

When transporting your HP psc, make sure that the print cartridges have been removed, the HP psc has been properly shut down by pressing the On/Resume button, and you have allowed time for the print carriage to return to the home position and for the scanner to return to its parked position.

1

Turn on the HP psc.

Disregard steps 1 through 7 if your HP psc will not turn on. You will not be able to remove the print cartridges. Proceed to step 8.

2

Open the print-carriage access door.

The print carriage moves to the center of the HP psc.

3

Remove the print cartridges. See

replace the print cartridges

on page 30 for

information on removing the print cartridges.

Caution!

Remove both print cartridges. Failure to do so might damage your HP psc.

4

Place the print cartridges in an airtight bag so they will not dry out, and put them aside. Do not send them with the HP psc, unless instructed to by the HP customer support call agent.

5

Close the print-carriage access door.

6

Wait for the print carriage to park (stop moving) in the home position on the left side of the HP psc. This might take a few seconds.

7

Turn off the HP psc.

8

If available, pack the HP psc for shipment by using the original packing materials or the packaging materials that came with your exchange device.

42

If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.

9

Place the return shipping label on the outside of the box.

10

Include the following items in the box:

–

A brief description of symptoms for service personnel (samples of print quality problems are helpful).

–

A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

–

Your name, address, and a phone number where you can be reached during the day.

hp psc 1310 series

get hp psc 1310 series support

hp distribution center

To order HP psc software, a copy of the printed User Guide, a Setup Poster, or other customer-replaceable parts, do one of the following:

•

In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836).

•

In Latin America, call the appropriate number for your country/region (see

call elsewhere in the world

on page 39).

•

Outside of this country/region, go to this website:

www.hp.com/support

user guide 43

chapter 8

44 hp psc 1310 series