troubleshooting information. HP PSC 1315, 1310 series, psc 1300 1310 series, PSC 1310 ALL-IN-ONE PRINTER, psc 1310, PSC 1310 All-in-One Printer series, PSC 1310 Series

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troubleshooting information

This section contains troubleshooting information for the HP PSC 1310 Series

(HP psc). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics.

This section contains the following:

•

installation troubleshooting

on page 59

•

operational troubleshooting

on page 65

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP psc software and hardware installation, and HP Instant Share.

This section contains the following topics:

•

hardware and software installation troubleshooting

on page 59

•

hp instant share setup troubleshooting

on page 65

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the topics below for a possible solution.

During a normal installation of the HP psc software, the following things occur:

•

The HP psc CD-ROM runs automatically when the CD-ROM is inserted

•

The software installs

•

Files are copied to your hard drive

•

You are requested to plug in the HP psc

•

A green OK and check mark appear on an installation wizard screen

•

You are requested to restart your computer (might not occur in all cases)

•

The registration process runs

If any of these things do occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

•

Start the director and check to make sure the following icons appear: scan picture, scan document, and hp image zone. For information about starting

HP Director, see

use your hp psc with a computer

on page 6. If the icons

do not appear immediately, you might need to wait a few minutes for the

HP psc to connect to your computer. Otherwise, see

Some of the icons are missing in the hp director

on page 62.

•

Open the Printers dialog box and check to see that the HP psc is listed.

•

Look at the task tray for an HP psc icon. This indicates that the HP psc is ready.

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Task Tray

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the

HP psc software.

problem

When I insert the CD-

ROM into my computer’s CD-ROM drive, nothing happens

possible cause and solution

follow these steps

1

From the Windows

Start

menu, choose

Run

.

2

In the Run dialog box, enter

d:\setup.exe

(if your CD-ROM drive is not assigned to drive letter d, use the appropriate drive letter), and then click

OK

.

The minimum system checks screen appears during installation

Your system does not meet the minimum requirements to install the software. Click

Details

to see what the specific problem is. Then correct the problem before attempting to install the software.

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troubleshooting information

problem

A red X or yellow triangle appears on the USB connect prompt

possible cause and solution

do the following

1

Verify that the front panel cover is firmly adhered to the device, then unplug the HP psc and plug it in again.

For more information on how to attach the front panel cover, see

I received a message to attach the front panel cover

on page 64.

2

Verify that the USB and power cables are plugged in.

3

Verify that the USB cable is set up properly as follows:

–

Unplug the USB cable and plug it in again.

–

Do not attach the USB cable to a keyboard or non powered hub.

–

Verify that the USB cable is 3 meters or less in length.

–

If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

4

Continue with the installation and reboot the computer when prompted. Then open director and check for the essential icons

(scan picture, scan document, and hp image zone [Windows] or hp gallery [Macintosh]).

If the essential icons do not appear, remove the software and then

reinstall it as described in

Some of the icons are missing in the hp director

on page 62.

I received a message that an unknown error has occurred

Try to continue with the installation. If that doesn’t work, stop and then restart the installation.

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chapter 12

problem possible cause and solution

Some of the icons are missing in the hp director

If the essential icons do not appear, your installation might not be complete. The essential icons are scan picture, scan document, and hp image zone (Windows) or hp gallery (Macintosh).

If your installation is incomplete you might need to uninstall and then reinstall the software. Do

not simply delete the HP psc program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP psc program group.

to uninstall from a Windows computer

1

Disconnect your HP psc from your computer.

2

On the Windows task bar, click

Start

,

Programs

or

All Programs

(XP),

HP

,

PSC All-In-One 1310 series

,

Uninstall

.

3

Finally, make sure that the print driver is installed.

4

Follow the directions on the screen.

Note:

Make sure the HP PSC is disconnected from your computer before continuing with uninstall procedure.

5

If you are asked whether you would like to remove shared files, click

No

.

Other programs that use these files might not work properly if the files are deleted.

6

After the software is uninstalled, restart your computer.

7

To reinstall the software, insert the HP PSC 1310 Series CD-ROM into your computer’s CD-ROM drive, and follow the onscreen instructions.

8

After the software is installed, connect the HP PSC to your computer. Turn on the HP PSC by pressing the On/Resume button.

To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC.

After connecting and turning on your HP psc, you might have to wait several minutes for all of the Plug and Play events to complete.

When the software installation is complete, you will see a Digital

Imaging Monitor icon in the task tray.

9

To verify that the software is properly installed, double-click the

HP Director icon on the desktop. If the HP Director shows the essential icons, the software has been properly installed.

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troubleshooting information

problem possible cause and solution

Some of the icons are missing in the hp director

(continued)

to uninstall from a Macintosh computer

1

Disconnect the HP psc from your computer.

2

Double-click the

Applications:HP All-in-One Software

folder.

3

Double-click

HP Uninstaller

.

4

Follow the onscreen instructions.

5

After the software is uninstalled, disconnect your HP psc, and restart your computer.

6

To reinstall the software, insert the HP PSC 1310 Series CD-ROM into your computer’s CD-ROM drive.

Note:

When reinstalling the software, follow the instructions on the

Setup Poster. Do not connect the HP psc to your computer until after you have completed the software installation.

7

On the desktop, open the CD-ROM, double-click

hp all-in-one installer

, and follow the onscreen instructions.

The registration screen does not appear

Launch the Product Registration program in the HP folder on the

Windows

Start

menu. Click

Start

,

Programs

or

All Programs

(XP),

HP

,

PSC All-In-One 1310 series

,

Product Registration

.

The Digital Imaging

Monitor does not appear in the Task

Tray

If the Digital Imaging Monitor does not appear in the Task Tray, wait several minutes. If it still doesn’t appear, start the director to check

whether or not essential icons are there. For more information, see

Some of the icons are missing in the hp director

on page 62.

The Task Tray normally appears in the lower-right corner of the Windows desktop.

Task Tray

HP Digital

Imaging Monitor icon

The installation stops when the additional setup instruction screen appears, even though the USB cable is plugged in.

The front panel cover might not be properly attached.

follow these steps

1

Check the front panel for an error message about attaching the front panel cover.

2

If necessary, attach the front panel cover. For more information, see

I received a message to attach the front panel cover

on page 64.

3

Turn off the product and then turn it back on again.

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chapter 12

hardware installation troubleshooting

Use this section to solve any problems you might encounter while installing the

HP psc hardware.

problem possible cause and solution

I received a message to attach the front panel cover

The front panel cover is not attached, or it is attached incorrectly.

to attach the front panel cover

1

Remove the adhesive backing from the front panel cover. step 1 step 2

My HP psc does not turn on

2

Raise the lid of the HP psc. Place the front panel cover into the recess and stick it into place.

Note:

The HP psc will not work until you attach the front panel cover.

Make sure each of the power cords is firmly connected, and wait a few seconds for the HP psc to turn on. Also, if the HP psc is plugged in to a power strip, make sure the strip is turned on.

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problem

The USB port is not connected troubleshooting information

possible cause and solution

Connecting your computer to your HP psc with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP psc. You can connect to any USB port on the back of your computer.

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address

Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in

operational troubleshooting

on page 65.

operational troubleshooting

The

hp psc 1310 series

troubleshooting section in the

hp image zone help

contains troubleshooting tips for some of the most common issues associated with your HP psc. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the

HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Image Zone Help, and then click hp psc 1310 series troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

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chapter 12

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below.

When you access the HP Instant Share website, online help is provided for any error messages encountered.

error message

Can’t connect to the

Internet

HP Instant Share

Service temporarily unavailable

possible cause and solution

Your computer is unable to connect to the HP Instant Share server after the Go Online screen appears.

•

Check your Internet connection and make sure you are online.

•

If you are behind a firewall, verify that your browser proxy settings are correct.

The HP Instant Share server is currently down for maintenance.

•

Try connecting again later.

PictBridge port troubleshooting

The functionality of the PictBridge port is managed by the PictBridge-compliant camera you connect. Most solutions will be found in your camera user guide.

Here are some problems you might encounter using the PictBridge port.

problem possible cause and solution

You connect a camera and nothing happens

•

The camera is not PictBridge-compliant or is not in PictBridge mode.

Disconnect your camera and refer to your camera’s user guide to determine if it is PictBridge-compliant. If it is, the user guide should tell you how to set the camera in PictBridge mode. If your camera is not PictBridge-compliant, you may need to connect your camera directly to your computer in order to print photos.

The camera is not responding

•

The HP PSC still recognizes the presence of the camera, but the camera is not responding. Disconnect the camera. Turn off the camera, then turn it on again. Be sure it is in PictBridge mode.

Reconnect the camera.

Printing stopped in the middle of a photo

•

The camera lost power or was disconnected. Some cameras turn themselves off after a few minutes if not connected to a power source. Reconnect power to the camera and be sure it is in PictBridge mode. Restart printing.

A photo is corrupted or not supported

No photos are printing

•

You are trying to print an image from the camera that has become corrupted or is not a supported image type on the HP PSC. Check the image on the camera and refer to your camera’s user guide for supported image types. The HP PSC accepts photos in jpeg format.

Refer to your camera’s user guide to set the image type for your photos.

•

You may need to select photos on your camera before you can print them. Refer to your camera’s user guide and select the photos you want to print.

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