Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing

ú.

When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

On the M7100 telephone,

ú alternates between two lines; one active, one on hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.

Tip -

Answered Hunt Group calls can be placed on hold at the answering Norstar set. For more information on

Hunt Groups see “Programming Hunt Groups” on page

133.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

Holding automatically

If your line has been programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

Press the line button of the caller you want to speak to. Your current caller is put on hold automatically.

Listening on hold

If you have been put on hold, you can hang up the receiver while you wait for the other person to return.

1. Press

ú.

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72 / Handling many calls at once

2. Hang up the receiver.

3. Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music).

4. When the person you were talking to returns you hear them through your telephone speaker. Lift the receiver and talk.

Tip -

If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

Äàá

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press

Äàá or Äú. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office.

Displays

On hold: LINENAM

You have placed one or more calls on hold.

The name of the line that has been held the longest is displayed.

Using Call Queuing

Ä¡âÚ

If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing

Ä¡âÚ.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02