Transferring calls

Using the transfer feature

Äàâ

Transfer allows you to direct a call to a telephone in your

Norstar system, within the Norstar network, or external to

Norstar.

Transferring a call

1. Press

Äàâ.

2. Call the person to whom you want to transfer the call.

3. If you want to talk to the person to whom you are transferring the call, wait for them to answer, and speak to them before proceeding.

4. When you are ready to complete the transfer, press

¨ or

JOIN.

You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer.

Depending on how a private network call is routed, it may not always be possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, stay on the line until the person to whom you are transferring the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press

Æ and enter a line pool access code.

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If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.

Transferring external calls

If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.

When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.

While on a conference call, you can remove yourself from the conference and connect the other two callers using the

Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines.

Note: Transfer via Hold on DID lines is not supported. Once a call is answered the line appearances on all other sets are free immediately to take other calls. This allows a greater number of calls to be received. Use the Call Park feature to transfer a call.

In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call.

Canceling a transfer

You can reconnect to the person you are trying to transfer at any time before the transfer is complete.

1. Press

Ä£àâ or CANCL.

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2. If you are not reconnected to your original call, press

¨ and then press the line key of the original call, which is now on hold.

Displays

221>222

CANCL RETRY JOIN

221 no reply

CALLBACK

Do not disturb

CANCL RETRY JOIN

Invalid number

CANCL RETRY

You are talking to the person you want to transfer the call to. Press

RETRY if you decide to transfer the call to someone else. Press

¨

or

JOIN

to transfer the call.

The person to whom you tried to transfer a call did not answer. Press

CALLBACK or the flashing line button to reconnect to the call.

On the M7100 telephone, lift the receiver.

The person to whom you tried to transfer a call has Do Not Disturb active on their telephone. Press

JOIN

to transfer the call anyway. Press

RETRY

to transfer the call to someone else. Press

CANCL or the flashing line button to reconnect to the call (on the

M7100 telephone, press

Ä£àâ

).

You entered an invalid internal number.

Press

RETRY

and enter the number again.

Line001 hung up

The external caller you were transferring hung up before the transfer was complete.

Line001>221

CANCL RETRY JOIN

Not in service

CANCL RETRY

Press

JOIN to transfer the call on line 001 to telephone 221. Press

RETRY if, after talking to the person at extension 221, you decide to transfer the call to someone else.

The telephone to which you are trying to transfer a call is out of service.

Restricted call

CANCL RETRY

You cannot transfer the call because of telephone or line restrictions.

Still in trnsfer

CANCL RETRY

Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line.

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Transfer denied

CANCL RETRY

Transfer to:2___

CANCL RETRY

Your transfer cannot be completed for one of these reasons:

• All the resources needed to perform a transfer are in use. Try again later.

• You have tried to transfer an external call to another external party. Some restrictions apply.

• You cannot transfer your conference call.

Press

RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable.

For other displays, see “Common feature displays” on page 201.

Using Camp-on

Ä¡Û

You can transfer an external call to another telephone, even if all of its lines are busy.

1. Press

Ä¡Û.

2. Dial the number of the telephone you want to camp the call to.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

Each Norstar telephone can handle only one camped call at a time.

Displays

221 Camp max

CALLBACK

You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the

CALLBACK button or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

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221 DND

Camp denied

CALLBACK

The person to whom you redirected a call has Do Not Disturb active on the telephone.

The call has come back to you. Press the

CALLBACK button or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

You have tried to camp an internal call. You can only camp external calls.

Camp to:

CANCL

Dial the number of the internal telephone to which the call is sent.

Camped: 221

CALLBACK

The telephone to which you camped a call did not answer the call. The call has come back to you. Press

CALLBACK or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

Line001 hung up

A call you camped has come back to you, but the caller hung up before you could reconnect.

Not in service

CALLBACK

Release a call

The telephone to which you have camped a call is out of service or is being used for programming. The call has come back to you. Press

CALLBACK or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line.

For other displays, see “Common feature displays” on page 201.

Parking a call

ÄàÝ

You can suspend a call so that it can be retrieved from any telephone in your system.

1. Press

ÄàÝ.

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2. Use the Page feature (

Äßâ) or press PAGE to announce the retrieval code displayed by your telephone.

Retrieving a parked call

1. Select an internal line. (On the M7100 telephone, pick up the receiver.)

2. Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call Park retrieval code 101.

The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.

The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or devices connected to the system using an analog terminal adapter (ATA) or an Analog

Station Module (ASM). Analog telephones or devices cannot use the other Call Park codes.

Your installer or customer service representative programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone.

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Tip -

Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt

Groups see “Programming Hunt Groups” on page 133.

Call Park can be disabled by your installer or customer service representative.

Displays

Already parked

No call to park

Invalid number

The person you were talking to has already parked your call. You cannot park the same call.

You have attempted to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to it before you park it.

You have entered an invalid retrieval code.

No call on: 101

There was no call on the retrieval code you entered.

Park denied

Parked on: 402

PAGE EXIT

Parking full

You have tried to park a conference call.

Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference.

Record the code shown. Use Page

(

Äßâ

) or press

PAGE

to announce the call and its retrieval code.

All available retrieval codes are in use.

Transfer the call or take a message instead.

For other displays, see “Common feature displays” on page 201.

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Using Callback

When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.

Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on.

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