Assigning Trunk Groups. DETEWE OpenCom 131, OpenCom 130, OpenCom 150
Reklama
Reklama
Assigning Trunk Groups
Connections of the same type and in the same direction are arranged in a trunk group (e.g. S
0 multi-terminal connections). To be able to correctly transfer incoming calls to the members of the configured companies
(the users) via the lines of a certain trunk group of the OpenCom 100, each of the available trunk groups must be assigned to one of the companies. This is necessary to be able to transfer incoming external calls to the correct company exchange in cases where the called internal subscriber cannot be reached (“Connection to Operator”), for example.
The assignment of trunk groups to companies is done in the
PBX Configuration: Trunks: Bundle
menu.
For outgoing external calls which users set up via the lines of their company’s trunk group, the assignment of the trunk group to the company is irrelevant: the charges are assigned according to the “source” principle.
Charges are billed to the company to which the user belongs who set up the connection. The OpenCom 100 recognises this on the basis of the assignment between user groups and companies and on the basis of the routing code with which a line of the trunk group was seized. For more information, please see the following section.
Allocating Routing Codes
Routes are used for automatic and selective seizure of trunk groups or connections for external calls. It is possible to seize a route by predialling a code.
In the PBX Configuration: Trunks:
Route menu, you can define which company can seize each route. An individual code for the seizure is allocated per route for each company.
The OpenCom 100 ensures that during configuration no seizure code is allocated twice (for two different routes) for each company. If during configuration of a route no code is allocated for one of the configured companies, the route concerned cannot be seized by the members
(user groups) of this company.
Configuring the Company
Exchange
An internal telephone number must be set up for each company which represents the exchange, i.e. “the operator”. The calls to specific extensions arriving at the exchange are routed to this number, for example, as are all external calls where the called subscriber (a user who belongs to this company) cannot be reached, as in the case of a timeout.
Multi-Company Variant Configuring the Multi-Company Variant
137
A company exchange is set up in the
PBX Configuration: System: Opera-
tor menu. In this menu, you can specify an internal telephone number for each company and time group which then represents the exchange for this company.
Working with the Multi-Company
Variant
All the features of the OpenCom 100 which the users may already be familiar with from the single-company variant are available in the multicompany variant. These features can be used to the same extent and can be used in exactly the same way.
The following section describes the features additionally available to the users in the multi-company variant.
Company Telephone Book
An individual company telephone book can be created for each company. In addition to this, “personal” and “central” telephone books exist:
■
A personal telephone book is available for each user.
■
The central telephone book can be used across the companies by all users of the OpenCom 100.
The company telephone book is a central telephone book for the whole company. It is only available to the users/user groups who are assigned to this company. You can also define whether the members of each user group may edit the company telephone book or not.
The company telephone book is treated exactly the same way on the system terminals as the other types of telephone books. This means that the entries listed in the personal, central and company telephone books are displayed on the system phones at the same time.
Users can also use the telephone book of their company with the
OpenCTI 50 Web applications and
phone book, assuming they are authorised to use these applications.
In addition, it is also possible to assign a user group with the authorisation to edit foreign company tele-
138
Working with the Multi-Company Variant Multi-Company Variant
phone books. This authorisation is useful if members of this group - e.g. the “Administrators” - service the entire system. Foreign telephone books can only be edited in the Con-
figurator in the Phone Book menu.
The number of entries in a company telephone book is unrestricted. The
OpenCom 100 can manage up to
2,000 entries in all telephone books
(in the central, personal and company telephone books).
Making Calls Between
Companies
All users of the OpenCom 100 can make internal calls to one another, irrespective of which company they belong to. Calls between users from the different companies are therefore not subject to any restrictions.
Billing Charges per
Company
In the Costs Web application you can output the charges for each company.
Users who are authorised to use this application can view the charges for each company.
Multi-Company Variant Working with the Multi-Company Variant
139
Configuring the PC Software
Further possibilities of use can be implemented on a workstation PC with the Windows operating system by installing drivers and programmes. You can find the installation programmes required for this on the product CD that comes with the OpenCom 100.
Proceed as follows to install extra software:
1. Log on under Windows NT or
Windows 2000/XP as the administrator.
2. Insert the product CD.
If your PC is suitably configured, the CD will start automatically.
Otherwise select Run from the
Start menu. Click on the Browse button to look for the programme “cd_start.exe” on the
CD. Confirm this with Open and
OK.
3. Select the required option from the start interface. Follow the programme instructions.
Further instructions for various options that are available are given below.
PC Offline Configuration
The offline configurator is a reduced system software that is executable under the operating systems Microsoft Windows 2000 or Microsoft
Windows XP. With the offline configurator it is possible to create system configurations for various TC-system types – without a connection to the live system. You configure a virtual system and later, aided by the data backup, transfer the configuration to the running system.
Installing the offline configurator
1. Display the product CD contents in Windows Explorer. Search the installation directory for the offline configurator.
2. Start the StartCenter installation programme by doubleclicking on “Setup.exe”. Following the installation assistant’s instructions. Select the appropriate installation directory or apply the default.
140
PC Offline Configuration Configuring the PC Software
3. On the product CD, in the offline configurator installation directory, you will find ZIP archives for various TC-system types.
Open the desired ZIP archive with a double-click and extract its contents to an appropriate sub-directory of the installation directory.
4. End the installation with a function test. With a double-click on the newly created desktop icon, start the StartCenter programme. Select from the folddown selection the desired TCsystem type. Available offline configurators are now displayed as symbols. Double-click on a configurator symbol and select from the dialogue Start with
Factory settings. The offline configurator starts with an command window. Open a Web browser and in the address line enter: “http://localhost/”. Confirm with enter.
5. Configure the virtual system as usual. Using the data backup, you can save the configuration.
6. Activate the command window.
End the offline configurator with the key-combination [Ctrl] + [C].
To maintain multiple different installations, you can extract further offline configurators to new directories of your hard-drive.
Change between the directories by selecting the command Extras:
Setup in the StartCenter programme. Select the corresponding Working Directory in the Setup dialogue. You will find further explanations in the
StartCenter online help.
Notes
■
The ITC-system serial number to which the configuration is later to be transferred is queried when starting the offline configurator. You will recognise this by the caution symbol in the left symbol-bar. Click on this symbol.
Enter the serial number into the input field that opens.
The serial number is required to activate programme packages requiring licenses in the offline configurator (in menu
SYS Configuration: Licenses).
The serial number can be obtained for the ITC-system’s Con-
figurator in the System Info:
Versions menu.
■
If there is a firewall installed on the workstation computer, then a warning will be displayed. This warning shows that the computer is now ready-to-receiver requests for the offline configurator’s web-server service. You must permit the web-server service, for example by activating the option For this program
do not display this notification
again.
Configuring the PC Software PC Offline Configuration
141
■
If there is an existing web-server service installed on the workstation computer, then you must enter a new port number in the
Setup dialogue of the programme StartCenter, for example 8080. In the Web browser, the address line input is then:
“http://localhost:8080/”. When using different port numbers you can also start multiple offline configurators simultaneously on one workstation computer.
■
If for the Web browser there is a proxy activated, then you might have to enter the computer name “localhost” into the exceptions list (No proxy for …).
■
During deinstallation of the programme StartCenter, the entire installation directory with all its sub-directories is deleted.
Backup the necessary offline configurators before uninstalling.
Setting up TAPI
With a TAPI (Telephony Application
Programming Interface) you can operate a CTI application (computer telephony integration). Here, the CTI application uses the services of the
OpenCom 100 with the help of the
TAPI driver installed on a Windows
PC.
Requirements
You require an active IP network connection between the PC and the telephone system. Refer to the chap-
ter entitled Configuration under Win-
dows starting on page 66 if you have
not yet established an IP network connection. CTI functions can be used only in conjunction with system telephones.
You must therefore have configured at least one user for a system telephone. In addition, you require a
TAPI 2.1-compatible CTI application, for example the Phone Dialer included in the Windows operating system.
Installing the TAPI Driver
1. Call up the start mask from the
product CD (see Configuring the
2. Select Software: TAPI Service
Provider from the start mask and follow the programme instructions.
142
Setting up TAPI Configuring the PC Software
Configuring the TAPI Connection
Note: Under Windows NT or Win-
dows 2000/XP you should log on as the user for whom you want to configure the TAPI connection.
1. In the Start menu, select Set-
tings: Control Panel. Doubleclick on the Telephony icon
(Phone and Modem Options icon under Windows 2000/XP).
2. Change to the Telephony Driv-
ers tab (Advanced Options tab under Windows 2000/XP).
3. From the list of installed driver software, select OpenCom 100
Service Provider and click on
Configure.
4. In the following dialogue you will find a list with the configured connections for the user who is currently logged on. Click on New.
5. In the following dialogue you provide information for the new connection. In the Connection
name box you can enter a descriptive name for the connection. In the CTI server box you must enter the DNS name or the
IP address of the OpenCom 100.
Using the […] button you can search for this in the LAN. In the boxes Username and Password you enter the user data of one of the users configured on the
OpenCom 100. This user must be allocated a system telephone.
Confirm your entry with OK.
6. The new connection is now configured. Close the opened dialogues with OK and Close.
Testing the TAPI Function
1. In the Start menu, select Pro-
grams: Accessories: Communi-
cation and then start the programme called Phone Dialer.
Under Windows XP the Phone
Dialer is started indirect by using the dialling function of the
Address book (can be found in the start menu under Programs:
Accessories). A manual start of the programme file “Dialer.exe” in the “C:\Program files\Windows NT” folder is possible also.
2. In the Tools menu, select the item Connect using... to select the system telephone that is to use the CTI application. Under
Windows 2000/XP you select the item Options from the Edit menu. In the Lines tab you then select the system telephone from the Phone calls list.
3. Enter a telephone number in the
Number box and confirm with
Dial. Under Windows 2000/XP you first click on the Dial icon and in the subsequent dialogue activate Phone call.
Configuring the PC Software Setting up TAPI
143
4. The number you entered is displayed on the selected system telephone. Lift the receiver to start dialling.
Note: This note is not relevant to
Windows 2000/XP. If the “Phone Dialer” programme is not installed, you will have to install it. To do this, you
open the Control Panel and click on
Software. In the Windows Setup
tab you activate the Connections
component.
Setting up NET CAPI
With a CAPI driver (common application programming interface) Windows programmes are able to access services and functions of an ISDN card. With a network-based CAPI, the OpenCom 100 allows the use of
ISDN functions also by PCs in which no ISDN card is integrated.
Requirements
You require an active IP network connection between the PC and the telephone system. Refer to the chap-
ter Configuration under Windows starting on page 66 if you have not
yet established an IP network connection.
Please note: Before installing the
CAPI driver for the OpenCom 100, any existent ISDN card must be removed and any CAPI drivers on your PC must be de-installed.
Installing the NET CAPI driver
1. Call up the start mask from the
product CD (see Configuring the
2. Select Software: NET CAPI
Driver from the start mask and follow the programme instructions.
Configuring the NET CAPI Driver
The NET CAPI driver requires an extra internal number so that the “virtual
ISDN card” on the OpenCom 100 can be addressed:
1. Go to the Configurator, NET
Configuration: Connections:
CAPI menu. Click on Change.
2. Activate the Status check box.
Enter at least one unassigned, internal number in the boxes under Parameters. Confirm your entry with Assign.
144
Setting up NET CAPI Configuring the PC Software
3. Go to the Configurator, User
Manager: User menu. Select one of the users shown. Enter the number just assigned in one of the boxes No. 1 to No. 10.
Confirm your entry with Apply.
4. If it is to be possible to call the
“virtual ISDN card” externally, or if external calls are to be possible, the number must be included in call distribution (Con-
figurator, PBX Configuration:
Call Distribution menu).
5. After installing the NET CAPI driver, you will find an extra icon on the right side of the Windows
Start bar. Click on this icon with the right mouse key. Select the
Log-on command from the menu.
Note: In the subsequent dialogue
you must log on NET CAPI first with
the user (user name and password)
for which you configured the CAPI tel-
ephone number in the User Man-
ager (see Step 3).
You will find further information on the working of the NET CAPI driver and CAPI application programmes on the product CD.
Using the Systray Display
You can configure a systray display for the OpenCom 100 to appear in the information area of the Start bar of a workstation. This systray display constantly shows you whether an
ISP, an RAS or a LAN-to-LAN connection is active. It is also possible to display the current occupancy of the trunk lines.
Requirements
To use the systray display, you must
first install TAPI; see Setting up TAPI starting on page 142.
Please note: The systray display
requires a current version of TAPI. If you are using TAPI from an earlier version of the OpenCom 100, you must first install the newer version from the product CD.
Installing the systray display
1. Call up the start mask of the
product CD (see Configuring the
2. From the start mask, select Soft-
ware: Install Systray. Follow the programme instructions.
3. Start the programme with Start:
Run and the configuration dialogue is displayed. Select one of the entries displayed under Ex-
Configuring the PC Software Using the Systray Display
145
isting PBXs. Enter your user name and password in the boxes under Log-on.
4. If you activate the Autostart check box, you will see the systray display even after restarting your PC.
5. Confirm the entries in the configuration dialogue with OK and the systray display logs on for the OpenCom 100.
6. Right-click on the systray display in the Start bar. Select
Configuration to call up the configuration dialogue. Select
Network Connections or Trunk
Lines to produce a status dialogue.
Browser for OpenCTI and OpenHotel
You can simplify the daily use of the
OpenCTI and OpenHotel Web applications using the Web browser especially adapted for the OpenCom 100.
Each time the workstation is restarted, this browser programme can automatically start and log you in. This means that the applications are always operational and can be accessed using the icon in the information area of the task bar.
Installing the browser for
OpenCTI
1. Call up the start mask from the
product CD (see Configuring the
2. From the start mask, select Soft-
ware: Install browser for
OpenCTI or Install browser for
OpenHotel. Follow the programme instructions.
3. Follow the programme instructions.
After installing the browser, there is a new menu entry in the Windows start menu under Programs:
OpenCTI Browser respectively Pro-
grams: Hotel Starter.
Further information can be found in the online help of the browser programme. To view this, click the top left corner in the OpenCTI-browser’s programme window on the system menu symbol or on the symbol in the information area of the task bar.
Select the Readme command. You will find the OpenHotel’s readme in the installation directory of this browser programme.
Note: Both browser programmes
can be used simultaneously.
146
Browser for OpenCTI and OpenHotel Configuring the PC Software
Synchronising the PC Clock
With the network service SNTP (simple network time protocol) it is possible to synchronise the internal clock of a PC with the time of the
OpenCom 100. der Start: Programs: Accesso-
ries.
Requirements
You must enter the time zone so that the OpenCom 100 can calculate the time of the internal clock back to the
GMT (Greenwich Mean Time) required for SNTP:
2. Enter the command line “net time /setsntp:192.168.99.254”.
Confirm with the enter key. This command changes the setting for the SNTP server address in the system registry. Close the command line.
1. Go to the Configurator, SYS
Configuration: System menu.
Click on Change.
2. Under Internet time (SNTP), enter the Time zone for which the time of the OpenCom 100 applies and whether summer time is allowed for. Confirm this with
Assign.
3. Open the Services dialogue under Start: Settings: Control
Panel: Administration. Set the autostart type of the Windows
Timer service to Automatic.
Start the service with Process:
Start. Every time the service starts, the PC clock is synchronised with the time of the
OpenCom 100.
Configuring SNTP
For various operating systems, you can use one of the numerous SNTP programmes offered for downloading on the Internet. Configure the
OpenCom 100 as an SNTP server for such programmes.
Please note: In a Windows do-
main network, the PDC server (primary domain controller) should automatically assume the function of the timer.
SNTP with Windows XP
Here you configure the SNTP server by double-clicking on the time in the
Start bar. Enter the OpenCom 100 as the Server in the Internet time tab.
SNTP with Windows 2000
Here you configure the SNTP server as follows:
1. Log on as the administrator.
Start the Command Prompt un-
Configuring the PC Software Synchronising the PC Clock
147
Address Queries using LDAP
You can search the data of the central telephone book of the
OpenCom 100 from a workstation in the LAN using LDAP (Lightweight Directory Access Protocol). When configuring an LDAP-enabled programme, specify the IP address of the OpenCom 100 as the address of the LDAP server.
LDAP with Outlook Express
You can configure and operate the
LDAP directory service with Outlook
Express
TM
, a Microsoft
TM
e-mail programme, as follows:
4. Check the function. In the Edit menu, call up the Find: People command.
The Find: People dialogue box will then open.
5. In the Look in list, select the entry with the OpenCom 100 address. Enter a user in the Name input field, Administrator for example. Then click on Find now.
The list of entries found should now display the address from the central telephone book.
1. Call up the Accounts command in the Tools menu.
The Internet Accounts dialogue
box will then open.
Note: Only users can be found for
whom an internal telephone number has been configured.
2. Click on Add. Select the Direc-
tory Service command from the pop-up menu.
The Internet Connection Wiz-
ard dialogue box for Internet access will then open.
3. Under Internet directory
(LDAP) server, enter the ad-
dress of the OpenCom 100. It is not necessary to log in to the
LDAP server. Click twice on
Next. Then click on Finish.
148
Address Queries using LDAP Configuring the PC Software
USB DECT Box on the
OpenCom 130/150
Note: You can operate a USB BECT
Box on an OpenCom 130 or an
OpenCom 150, if a U pn
interface card has been installed. Ports on these interface cards are DECT-enabled.
General Information
The USB DECT Box provides a PC with a wireless ISDN data connection
(DECT). The Box is connected to the
PC via the USB interface and uses the
RFP 21/23 to create a connection to the OpenCom 130/150 and its network, to the telephone network and to the Internet.
Note: Up-to-date information on
the USB DECT Box can be found at http://www.detewe.de/.
Installation and
Configuration
1. Connect the RFP 21/23 to a free
U pn
interface on the
OpenCom 130/150. Instructions on how to do this can be found
in the section Upn Ports starting on page 40.
2. Configure the RFP 21/23 in the
Configurator, using the PBX
Configuration: Ports: U pn
menu.
3. Install the software of the USB
DECT Box and then connect the
USB DECT Box to your PC. Further information on this can be found in the corresponding chapter of the “USB DECT Box” manual (which is included with the USB DECT Box).
4. Create a new DECT device of the type USB DECT Box in the Con-
figurator (menu PBX Configu-
ration: Ports: DECT-PP) and assign a telephone number for the data port.
5. Check the USB DECT Box in. Further information on how to do this can be found in the corresponding chapter of the “USB
DECT Box” manual and in the online help provided in the
OpenCom 130/150.
6. Assign a user to the telephone numbers of the USB DECT Box in the Configurator (menu User
Manager: User).
Tip: We recommend that you create the Internet access indirectly via the RAS access of the OpenCom 130/
150.
If you wish to use the USB Box to dial up an Internet provider directly, follow the instructions in the corre-
Configuring the PC Software USB DECT Box on the OpenCom 130/150
149
sponding chapter of the “USB DECT
Box” manual. If you do this, you can omit the remaining steps.
Please note: The direct dial-up
of an Internet provider offers no
safety mechanisms, whereas accessing the Internet via the
OpenCom 130/150 protects your network/PC by means of filter lists.
7. In the Configurator (menu User
Manager: User), assign the user of the USB DECT Box to a user
group which is allowed to use
RAS access.
8. Configure the Internet access in the OpenCom 130/150 Configu-
rator (menu NET Configuration:
Connections: ISP). You can edit/ create suitable filter lists for the
Internet access in the NET Con-
figuration: Safe Access menu.
9. Configure the RAS access in the
NET Configuration: Connec-
tions: RAS menu.
10. Configure the communication network. To do this, follow the instructions in the corresponding chapter of the “USB DECT
Box” manual. Do not enter the provider data, though. Instead, use the internal number of the
RAS access and the user name and password of the
OpenCom 130/150 user.
Detailed information can be found in
the Internet starting on page 166
section of the Frequently Asked Ques-
tions chapter. The information con-
cerning the Internet functionality of the OpenPhone 27 also applies to the USB DECT Box.
Technical Data
■
Data transmission with RAS access / Internet access via the
OpenCom 130/150: Up to
64 kbit/s gross
■
Data transmission with direct dial-up of a provider: Up to 128 kbit/s gross
150
USB DECT Box on the OpenCom 130/150 Configuring the PC Software
Configuration Guide
The Configuration Guide contains a series of flowcharts that will help you to plan the configuration of the
OpenCom 100 and guide you through the necessary settings step by step, focusing on the network settings. The individual charts are summarised below:
■
Overview: This chart gives you an overview of the initial configuration of the OpenCom 100.
■
Configuring PBX Ports: This chart shows you the necessary steps for configuring ports and terminals.
■
Configuring Easy Access: This chart guides you through TCP/IP settings for the OpenCom 100.
■
Configuring ISP Settings: These instructions support you in configuring the Internet access.
■
Configuring RAS Settings: This chart guides you through the configuration of the RAS settings.
■
Configuring LAN-to-LAN Set-
tings: This chart guides you through the configuration of the
LAN-to-LAN settings.
■
Configuring E-Mail: This diagram tells you how to create the requirements needed for configuring the OpenCom 100 e-mail access function.
■
Configuring E-Mail Access: This overview provides instructions on configuring the
OpenCom 100 e-mail access server.
Configuration Guide
151
Overview
Yes
Ethernet network
Connect the OpenCom and the configuration PC to the network
(LAN) exists?
Yes
No
Cross-connected ethernet cable available?
Connect the configuration
PC to the OpenCom LAN port.
Enable DHCP.
No
Connect the configuration
PC to the OpenCom COM port.
Generate the Dialup Networking entry with “occonfig”.
Start the OpenCom configuration service via your Web browser.
Enter the OpenCom address, for example “http://192.168.99.254”.
User Manager
PBX Configuration
Yes
Create the user groups and users.
Set the system data. Select the access type. Connect the S
0
, U pn
and analogue devices and configure them.
Configure the call distribution scheme.
Configure the Least Cost Routing function: zones, network providers and holidays.
LCR Configuration
Configure OpenCom
Least Cost Routing function?
No
Configure OpenCom network functions?
Yes
Easy Access Configuration
RAS Configuration
No
Dial in (RAS)?
No
Connection (LAN)?
No
Internet?
No
E-mail?
No
Yes
Yes
Yes
Yes
LAN-LAN Configuration
ISP Configuration
E-Mail Configuration
Save data
Flowchart: Overview
Finished
152
Overview Configuration Guide
PBX Ports
Do you have ISDN terminals that you wish to operate on an S
0
interface?
Define the access type
Define the external
S
0
interfaces
Set the access type (multiterminal access and/or system access).
Set the external S
0
interfaces and enter the telephone numbers assigned by your network provider.
S
0
terminals Yes
Define the internal S
0 interfaces
Set the internal S
0
interfaces and enter the internal telephone numbers.
No
Do you want to operate system telephones or
DECT terminals?
U pn
terminals Yes
Configure the
U pn
interfaces
Enter the U pn
interfaces and enter the internal telephone numbers.
No No
DECT terminals
Yes
Configure the DECT terminals
Do you want to operate
DECT terminals on the
OpenCom?
Check in the DECT terminals and enter the internal telephone numbers.
Do you want to operate analogue terminals
(e.g. a fax machine)?
Analogue terminals Yes
Configure the a/b interfaces
Set the analogue interfaces and enter the internal telephone numbers.
No
Do you want to use a sensor contact on the
OpenCom (e.g. for a door opener)?
Sensor Yes Configure the sensor
Enter the internal telephone numbers for the time groups of the sensor.
No
Do you want to run the
OpenCount program?
COM
No
Finished
Flowchart: Configuring the PBX Ports
Yes
Configure the COM interface
Select the “connection data” option.
Configuration Guide PBX Ports
153
Easy Access
Do you have a computer network?
LAN
Yes
Host name
No
Assign a name to the OpenCom.
Finished
Do you have a DHCP server in your network?
Activate the OpenCom
DHCP server.
Enter the Ethernet-IP configuration for the OpenCom.
Enter the address range of the client computers in your network.
Do you have a DNS server in your network?
Specify the IP address of the OpenCom under “Domain Name Server”. This is transferred as the DNS server to the client computers via DHCP.
Enter the address range for the RAS accesses.
PPP addresses
Flowchart: Configuring Easy Access
Finished
DHCP
No
OpenCom
DHCP server
Yes
The OpenCom takes the settings from your DHCP server
Ask your network administrator for the address range for the RAS accesses. For this purpose, your administrator must reserve an IP address range for the RAS accesses.
IP address
Network mask
Gateway address
DHCP adresses
Domain name
Client computers are informed of this gateway address via DHCP as a gateway.
Enter the domain name. This name is transferred to the client computers as the domain via DHCP.
DNS
No
OpenCom as
DNS server
Yes
Specify the IP address of your internal DNS server under “Domain Name
Server”. This is transferred as the DNS server to the client computers via DHCP.
Register internal DNS
154
Easy Access Configuration Guide
ISP Settings
Do you want to configure a new Internet provider?
Enter your provider's dial-in data.
“SYS Configuration: System:
Country” = “German”?
No
Your own ISP
Yes
T-Online Yes
No
Select a provider from the list
Select one of the default providers in
“NET Configuration:
Connections: ISP”.
Specify the IP address of the DNS in the Internet.
Provider-New: Provider,
Telephone Number,
User Name and Password
Specify a standard POP server and a standard SMTP server.
Specify the maximum time of inactivity after which the connection to the ISP is cleared down.
Domain Name Server
Mail input server and mail output server
Maximum idle time
T-Online: Telephone number,
Access identification, T-Online number, Co-user number and Password
Configure T-Online in “NET Configuration: Connections: ISP: Provider”.
You will obtain the access data when you register.
Activate the status and select the provider
Configure the ISP in “NET Configuration: Connections: ISP”.
DSL
(PPPoE)
No
Yes
Is your IP address allocated by your provider?
PPP
Yes
Dynamic
Yes
Enter the IP address and network mask you wish to obtain from your provider.
No
No
HDLC
Yes
IP address
Network mask
Your own telephone number
Max. connection time per month
Specify the maximum connection time for one month.
No
Specify the gateway for the Internet connection.
LAN
Yes
Gateway
No
Maximum idle time
Specify the maximum time of inactivity after which the connection to the ISP is cleared down.
Select the filter lists. Filter lists are created in “NET Configuration: Safe Access”.
Filter list IN
Filter list OUT
Finished
Flowchart: Configuring the ISP Settings
ISP cannot be configured.
Configuration Guide ISP Settings
155
RAS Settings
Have you made the network settings for the OpenCom ?
LAN No
NET Configuration:
Easy Access
Configure the network settings for the OpenCom.
Configure the RAS access of the
OpenCom. “NET Configuration:
Connections: RAS”
Yes
Select from PAP,
CHAP and CLID.
Status
Telephone number
Activate the RAS access.
Specify the telephone number for which the RAS access should be configured.
Authorisation
Number of connections
Specify how many simultaneous connections are possible via this access.
Select the filter lists. Filter lists are created in “NET
Configuration: Safe Access”
Filter list IN
Filter list OUT
Have you created users with RAS access rights?
Users
Yes
No
User Manager: Users and User Groups
Configure users that have RAS access rights.
Add internal telephone number to the incoming call distribution scheme.
Finished
Flowchart: Configuring the RAS Settings
156
RAS Settings Configuration Guide
LAN-to-LAN Settings
Have you made the network settings for the OpenCom?
LAN
Yes
Configure the LAN-LAN connection. “NET Configuration:
Connections: LAN-LAN”
Protocol
Telephone number local
IP address local
Network mask local
No
NET Configuration:
Easy Access
Configure the networksettings for the OpenCom.
Select between PPP and HDLC transparent.
Enter the internal telephone number.
Enter the local IP address.
Enter the local network mask.
Yes CLID
No
User name local
Password local
Authorisation method of the local
LAN: CLID, PAP or CHAP?
Specify the user name with which the remote LAN can access a destination.
Specify the password with which the remote LAN can access a destination.
Telephone number remote
IP address remote
Network mask remote
Specify the telephone number of the remote LAN access.
Specify the IP address of the remote LAN.
Specify the network mask of the remote LAN.
Yes CLID
Authorisation method of the remote
LAN: CLID, PAP or CHAP?
No
User name remote
Password remote
Direction of connection
Maximum connection time per month
Maximum idle time
Add internal telephone number to the incoming call distribution scheme.
Specify the user name with which the remote LAN can be accessed.
Specify the password with which the remote LAN can be accessed.
Select the direction of the connection.
Specify the maximum number of minutes per month the connection to the remote LAN can be set up for.
Set the maximum idle time after which a connection to the remote LAN is cleared down.
Finished
Flowchart: Configuring the LAN-to-LAN Settings
Configuration Guide LAN-to-LAN Settings
157
E-mail Function
Have you made the network settings for the OpenCom?
LAN No
Configure the network settings for the OpenCom.
NET Configuration:
Easy Access
Yes
Do you want to use e-mail from the Internet?
Have you stored the users to be notified?
Internet
No
Yes
Configure your Internet access.
NET Configuration:
Connection: ISP
Has an internal e-mail server been configured in your LAN?
LAN
Yes
Do you want to be notified of e-mails on your system telephones?
Notification
Yes
Users
No
No
No e-mail use
Finished
No
Create the users and activate e-mail notification. Also enter the users' e-mail addresses.
User Manager:
Users, User Groups and User Accounts
Yes
Set the polling time periods.
NET Configuration:
E-Mail Access
Finished
Flowchart: Configuring the E-mail Function
158
E-mail Function Configuration Guide
E-mail Access
Do you have access to a mail server in your network or in the Internet?
Mail server No
Configure your network/
Internet access.
NET Configuration: Easy Access or Configure ISP
Yes
Do you have created mail account polls in the “User Manager: User accounts”?
User accounts No
Set up user accounts in the User Manager.
User Manager: User Accounts
Yes
Configuration of e-mail access settings
Specify the time intervals in which the
OpenCom is to poll all mail accounts from the standard POP server.
Maximum number of e-mails per user account
Enquiry interval
Start and end times:
Monday to Friday 1st starting time
Monday to Friday 1st ending time
Monday to Friday 2nd starting time
Monday to Friday 2nd ending time
Saturday 1st starting time
Saturday 1st ending time
Saturday 2nd starting time
Saturday 2nd ending time
Sunday 1st starting time
Sunday 1st ending time
Sunday 2nd starting time
Sunday 2nd ending time
Specify the maximum no. of e-mails per user account that should be temporarily stored by the OpenCom.
Define the time windows in which the
OpenCom should check the mail accounts for new messages in the time intervals that have been set. You can define two time windows for each working day (Monday to Friday), and two each for Saturday and Sunday.
Flowchart: Configuring E-mail Access
Finished
Configuration Guide E-mail Access
159
Frequently Asked Questions
This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the OpenCom 100.
Please note: Repairs to the
OpenCom 100 should only be carried out by qualified personnel.
The following LEDs indicate that the
OpenCom 100 is ready for operation:
Power Good LED
Activity LED
LAN LEDs
LAN LEDs (Ethernet-Switch)
AC adapter
Position of LEDs on the OpenCom 150
With the OpenCom 150 Rack, the
LEDs for LAN0 and LAN1 are placed on the front panel.
Power Good LED
Power Good LED
LAN LEDs
(Ethernet switch)
AC adapter
LAN LEDs
Activity LED
Basic module Add-on module
Position of LEDs on the OpenCom 130
Power Good LED
LAN LEDs
Activity LED
160
Position of LEDs on the OpenCom 131
Frequently Asked Questions
General/Hardware
Question: The OpenCom 100 is not functioning.
Check whether the plug-in power supply is properly connected
(OpenCom 130). If an add-on module is installed: Make sure the mains plug is properly connected.
Plug another device into the mains socket to check whether there is any voltage.
Question: The mains plug is connected, the mains socket is supplying output, but the OpenCom 100 still does not function.
DANGER! This device contains hazardous voltages. To make the system dead, remove the power plug and the plug-in power supply from the socket.
Take the housing cover off. Is the
“Power Fine” LED at the lit up? If not, contact your service centre or an authorised dealer. The AC adapter plug of the OpenCom 100 may be defective.
Question: After restarting the
OpenCom 100, nothing is indicated on the displays of any connected terminals.
It takes a short while for the
OpenCom 100 to start up. After the restart, check whether the activity
LED flashes at a rate of 10s / 1s. This flash cycle indicates that the
OpenCom 100 has started up correctly and is ready for operation. If the OpenCom 100 has not restarted properly, reset the OpenCom 100 to its original factory setting (refer to
the chapter entitled Resetting the
System Data starting on page 79).
Telephony
Question: It is not possible to make external calls.
Check the connection between the
NTBA and the OpenCom 100.
In the Configurator, check whether the external S
0
ports are configured correctly (PBX Configuration: S0 menu).
Frequently Asked Questions General/Hardware
161
Question: The OpenCom 100 is connected to an NTBA with a multi-terminal configuration. Why is it not possible to establish external connections?
With the original factory setting, an additional external S
0
port is set for an NTBA in system configuration; this additional port will be used first to seize a trunk line.
Deactivate the corresponding S
0 port in the Configurator (PBX Con-
figuration: S0 menu).
Question: One of the telephones is not functioning at all.
Make sure the telephone has been properly connected.
Check also whether the appropriate port has been configured correctly in the Configurator (PBX Configura-
tion: Ports menu).
Question: It is not possible to make external calls with one of the telephones.
Check whether a user is configured for the telephone. Otherwise the settings of the Guests user group are valid for the telephone. To standard, this user group has no external call authorisation.
Make sure the user configured for this telephone belongs to a user group with external line access
(Configurator, User Manager: User
groups menu).
Check also whether the internal call number of this telephone has been configured for outgoing call distribution (Configurator, PBX Configu-
ration: Call Distribution menu).
Question: One of the features
(e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the
OpenCom 100.
Make sure the user configured for this telephone belongs to a user group that has access to this feature
(Configurator, User Manager: User and User groups menus). Some features cannot be used until the system PIN is changed.
Question: Nothing is indicated on the display of one of the connected
ISDN telephones.
You have connected the ISDN telephone to an external S
0
port (RJ-45 socket). These ports are intended for connection to the NTBA only. Connect the telephone to an internal S
0 port (pressure terminal).
Question: Calls can be made but not received with one of the ISDN telephones.
The internal call number that has been configured for this ISDN tele-
162
Telephony Frequently Asked Questions
phone in the Configurator (PBX
Configuration: Ports: S0 menu) must also be configured as an MSN on the ISDN telephone itself. For further information, refer to the User
Guide of your ISDN telephone.
Question: It is not possible to configure Call Distribution: Outgoing for multi-terminal access.
You have configured multi-terminal access and system access in parallel.
All outgoing calls are therefore established via system access, and outgoing call distribution can be configured for system access only
(Configurator, Call Distribution:
Outgoing menu).
A specific MSN can be seized for individual calls by means of a code number procedure. For further information, refer to the “OpenCom 100,
Operation on Standard Terminals”user guide.
Question: What are some of the causes for problems when sending and/or receiving faxes?
In frequent cases, the reason may be found in a problem with the ISDN-L1 reference clock distribution. The L1 clock is delivered from the network provider. An unclean L1 clock distribution and the introduced signalling jitter is overheard by the human ear.
Nevertheless, data and fax transmissions may be disturbed by the jitter.
Please check, which ISDN lines will deliver the L1 clock. Details can be
found under L1 Clock starting on page 115.
DECT
Note: In the following explana-
tions it is assumed that a U pn
interface card has been installed (in an
OpenCom 130 or an OpenCom 150).
Question: The LED of the RFP 21/
23 base station is flashing, but none of the DECT devices is functioning.
Make sure the terminal setting for the corresponding U pn
port is set to
RFP 21/23 (Configurator, PBX
Configuration: Ports: U pn
menu).
Question: The LED of the RFP 21/
23 is continuously lit up, but one of the cordless DECT devices is indicating “No connection”.
You have not configured a port for this DECT device. Configure a port in the Configurator and start the enrolment procedure (PBX Configura-
tion: Ports: DECT-PP menu).
Frequently Asked Questions DECT
163
Question: Is it possible to increase the time for the enrolment procedure?
You must manually enter the IPEI of the DECT device in the Configurator.
The enrolment time is then increased to one hour (PBX Configura-
tion: Ports: DECT-PP menu).
Question: Another manufacturer’s DECT device is not functioning.
Check whether the DECT device supports the DECT GAP standard. In the
Configurator, also make sure GAP is set for this DECT device (PBX Config-
uration: Ports: DECT-PP menu).
Question: The startup procedure of the RFP 21/23 take a long time?
What is the reason?
This behaviour may indicate a problem with the reference clock. Refer
also to What are some of the causes
for problems when sending and/or re-
ceiving faxes? starting on page 163.
LAN
Question: Why is it not possible to establish a network connection with the OpenCom 100?
Check whether the LEDs for the hub and the PC’s network card are indicating a connection.
Check the LEDs for the LAN functions of the OpenCom 100. The green LAN
LED at the top indicates whether the network cable has been properly connected. The red LAN LED at the bottom indicates whether there is any network traffic on the line.
If you have installed an add-on module (in an OpenCom 130), also check the LAN LEDs of the Ethernet switch.
The Ethernet line between the basic module (LAN port) and the add-on module (LAN1 port) are properly connected if the centre LED lights up. The Ethernet line between the hub of the corporate network and the LAN0 port is properly connected if the right-hand LED lights up.
To check whether there is a network connection with your OpenCom 100, enter the “ping IP address” command in “Run” in the Windows Start menu (e.g. ping 192.168.99.254).
Question: How can I determine the IP address of the
OpenCom 100?
To find out what the IP address is, enter the code number
164
LAN Frequently Asked Questions
* 1 8 2 on one of the connected system telephones.
The code-number procedure
* 1 8 3 also displays the network mask.
Question: The network connection is functioning, but nothing is displayed in the browser.
Enter the complete IP address of the
OpenCom 100 along with the protocol identifier, for example http://
192.168.99.254/.
Check whether the browser has been configured for connection through a proxy server. If so, deactivate the “Connect through proxy server” setting.
Question: You have just configured the OpenCom 100 via the network. Why is it not possible now to establish a remote data transfer network connection?
The network card and the communication (remote data transfer) adapter cannot be run with the same routing setting. Deactivate the network card before connecting via the dial-up network.
Question: Our network has grown over time, with several segments connected by one central router.
How can PCs from all segments be connected via the OpenCom 100?
In the Configurator, use the LAN setting in ISP to specify the central router as the default gateway. If necessary, deactivate any filter rules defined for the ISP (NET Configura-
tion: Connections: ISP menu). If several routers are configured for your network in different segments, you can enter extra static routes in the NET Configuration: Easy Access:
Routes menu.
Question: In our network the
OpenCom 100 dynamically issues the IP addresses by DHCP. Can I firmly assign the IP address for our internal server PCs (mail, Web)?
You need a static address assignment for these PCs. Make the appropriate assignment entries in the
Configurator (NET Configuration:
DHCP menu). Activate “Dynamic and static address”. If you fix a name for these IP addresses in the NET Con-
figuration: Easy Access: Hosts menu, you can address the server
PCs quite easily by the DNS names.
Frequently Asked Questions LAN
165
Internet
Question: I cannot access our company Web site.
Outside your system, your company
Web site is accessed at
“www.firm.com”, but in the Config-
urator you have entered “firm.com” as the domain. Your company’s site
URL thus counts as an internal URL and can only be accessed by entering the direct IP address. If required, change the domain setting in the
NET Configuration: Easy Access
menu.
Question: Why do some Internet services not work even though they can be used when dialling in directly via a modem?
Some Internet services require an active connection coming from the
Internet. But the configured filter rules prevent this. Plus, it is not possible to establish incoming Internet connections with the PCs directly owing to the network address translation process.
Question: It is not possible to access the Internet with the
OpenPhone 27.
The requirement for this is that the set should be configured as Hand-
set+data. The telephone number used by the OpenPhone 27 to establish an Internet connection must also be specified in the respective user profile (Configurator, User
Manager: User menu).
With the OpenPhone 27, the Internet can be accessed either directly via the remote data transfer network or indirectly via RAS access on the
OpenCom 130/150. For direct access you can directly dial any provider. Indirect access uses the routing function of the OpenCom 130/150, accompanied by the configured security features, for example.
Directly via remote data transfer network
If the Internet is accessed directly via the remote data transfer network, make sure that
■ the remote data transfer network is properly installed on your PC and that the correct ISP access data is configured,
■ the internal number used by the
OpenPhone 27 to establish the data connection is configured for outgoing call distribution
(Configurator, PBX Configura-
tion: Call Distribution: Outgo-
ing menu).
Indirectly via RAS access
If the Internet is accessed indirectly via RAS, the system administrator should make sure that:
166
Internet Frequently Asked Questions
■ permission has been given for
Internet access via RAS (Config-
urator, Net Configuration: Safe
Access menu),
■ an internal number is configured for RAS access (Configurator,
Net Configuration: Connec-
tions: RAS menu),
■ your user group has been granted RAS access rights (Con-
figurator, User Manager: User
Groups menu).
For information on the installation of software and on configuring Internet access, refer to the
“OpenPhone 26/27” user guide.
Frequently Asked Questions Internet
167
168
Technical Specifications
OpenCom 130
System data
Mains power supply
Rated power
Safety class
Permissible temperatures stationary, weatherproofed
Dimensions (W x H x D)
Weight
230 V ~ 50 Hz
Basic module:
Add-on module:
2
+5°C to +40°C
25 VA
80 VA
396 x 390 x 100 mm
Basic module and power supply unit: 1,900 g
Add-on module and power supply unit: 1,000 g
S
0
ports
Euro ISDN external (S
0
external) for basic access, DSS1 protocol
– Range
U pn
ports
for system terminals and
RFP 21/23 DECT base stations
Basic module:
Add-on module:
Euro ISDN switchable
(S
0 external / S
0
internal) for basic access, DSS1 protocol, or for ISDN terminals, DSS1 protocol
Basic module:
Add-on module: possible interface cards:
– 4 x S
0
– 2 x S
0
and 6 x U pn
– 2 x S
0
and 6 x a/b
– Supply voltage
– Supply power
40 V ± 10%
3 VA for internal
150 m internal
1x
–
1x up to 8 x;
Basic module: to connect system terminals,
not DECT-enabled
Add-on module all DECT-enabled; possible interface cards:
– 4 x U pn
– 8 x U pn
– 2 x S
0
and 6 x U pn
3x up to 16 x
Technical Specifications
– Supply voltage
– Supply power
40 V ± 10%
3 VA per U pn
bus
1,000 m – Range
a/b port
for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms
– Supply voltage
– Supply power
– Feed current
Basic module:
Add-on module: possible interface cards:
– 4 x a/b
– 8 x a/b
– 2 x S
0
and 6 x a/b
40 V ± 10%
1.2 VA
25 mA
1,000 m – Range
V.24 port (COM)
for connection of a PC
– Range
Sensor
– Voltage range
Basic module:
3 m
Doorstation equipment interface card
for connection of doorstation equipment
Basic module:
Contact load of actor 1,5 A / 125 V
– Voltage range U
≈
= 5 V... 30 V
Switched by low AC voltage
U
~
= 6 V... 24 V
4x up to 24 x;
1x (optional)
1x (optional)
Technical Specifications
169
170
OpenCom 131
System data
Mains power supply
Rated power
Safety class
Permissible temperatures stationary, weatherproofed
Dimensions (W x H x D)
Weight (system only)
S
0
ports
Euro ISDN external (S
0
external) for basic access, DSS1 protocol
230 V ~ 50 Hz
Main module:
2
+5 °C to +40 °C
396 x 390 x 100 mm
1900 g
Main module:
Euro ISDN switchable
(S
0 external / S
0
internal) for basic access, DSS1 protocol, or for ISDN terminals, DSS1 protocol
Main module:
– Supply voltage 40 V ± 10%
– Supply power
– Range
U pn
ports
for system telephones
2 VA for internal
150 m internal
– Supply voltage
– Supply power
Main module: to connect system terminals,
not DECT-enabled
40 V ± 10%
3 VA per U pn
-Bus
1000 m – Range
a/b ports
for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms
– Supply voltage
Main module:
40 V ± 10%
25 VA
1x
1x
3x
8x
Technical Specifications
– Supply power
– Feed current
– Range
V.24 port (COM)
1,2 VA
25 mA
1000 m for connection of a PC
– Range
Doorstation equipment interface card
for connection of doorstation equipment
1x (optional)
Contact load of actor 1,5 A / 125 V
– Voltage range
1x (optional)
3 m
Sensor
– Voltage range
U
≈
= 5 V ... 30 V
Switched by low AC voltage
U
~
= 6 V ... 24 V
Technical Specifications
171
172
OpenCom 150
System data
Mains power supply
Rated power
Safety class
Permissible temperatures stationary, weatherproofed
Dimensions
Weight (system only)
– Supply power
– Range
U pn
ports
for system terminals and
RFP 21/23 DECT base stations
230 V ~ 50 Hz
160 VA
2
+5 °C to +40 °C
Wall version:
396 x 390 x 100 mm (W x H x D)
Rack version:
– Width: 19-inch panel with flange for mounting in installation cabinet
– Height: 3U
– Depth: approx. 340 mm
Wall version: 3200 g
Rack version: 7800 g
S
0
ports
Euro ISDN switchable
(S
0 external / S
0
internal) for basic access, DSS1 protocol, or for ISDN terminals, DSS1 protocol
Possible interface cards:
– 4 x S
0
– 2 x S
0
and 6 x U pn
– 2 x S
0
and 6 x a/b
– Supply voltage 40 V ± 10%
2 VA for internal
150 m internal
– Supply voltage
– Supply power
– Range
Possible interface cards:
– 4 x U pn
– 8 x U pn
– 2 x S
0
and 6 x U pn
40 V ± 10%
3 VA per U pn
-Bus
1000 m
Technical Specifications
a/b ports
for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms
– Supply voltage
– Supply power
– Feed current
– Range
Contact load of actor
– Voltage range
Sensor
– Voltage range
Possible interface cards:
– 4 x a/b
– 8 x a/b
– 2 x S
0
and 6 x a/b
40 V ± 10%
1,2 VA
25 mA
1000 m
V.24 port (COM)
for connection of a PC for connection of doorstation equipment
1x (optional)
– Range
Doorstation equipment interface card
3 m
1x (optional)
1,5 A / 125 V
U
≈
= 5 V ... 30 V
Switched by low AC voltage
U
~
= 6 V ... 24 V
Note: The online help provides an
overview of the limits that should be observed when configuring the
OpenCom 100.
Technical Specifications
173
174
Index
A
Actor
Adapter
B
C
Establishing a network connection 69
Installing the remote data transfer network under Windows 9x 68
Saving and loading the configuration 78
OpenCom 100 in a LAN with an IPenabled server 86
Configuration guide
Configuring
Connection scheme
Index
D
Doorstation equipment add-on card 27,
Doorstation equipment interface card 24
E
F
H
Hardware basic setting switch 79
I
Interface cards (installation) 26
Interface cards (overview) 33, 36
Interfaces
L
M
N
O
Index
175
176
P
Pin assignment
Plug-in power supply 28, 29, 30
Point-to-point connections 116
Port assignment
Ports
Doorstation equipment 27, 28, 29
LAN (basic module) 22, 28, 29, 30
Q
R
S
Safety
Saving and loading the configuration 78
Sensor
T
Team functions
Index
U
V
Index
177
Notes
178
Index
Notes
Index
179
Notes
180
Index
In the UK:
DeTeWe Ltd • 1 Frogmore Road • Hemel Hempstead • Herts, HP3 9TG www.detewe.co.uk
Other countries:
DeTeWe Systems GmbH • Zeughofstraße 1 • D-10997 Berlin • Germany www.detewe.de
As of June 2005
Subject to changes
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