Introduction to IMail Administrator. Ipswitch V12

IMail Server v12 is a powerful email server solution designed to meet the needs of businesses of all sizes. It offers a comprehensive set of features, including anti-spam and anti-virus protection, secure email delivery, and easy-to-use administration tools. IMail Server v12 is designed to be reliable, scalable, and secure, making it an ideal choice for businesses looking to improve their email communication and security.

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CHAPTER 1 Introduction to IMail Administrator

In This Chapter

About Help ............................................................................................................... 1

Web Administrator and Client .......................................................................... 3

IMail Administrator Requirements .................................................................. 5

System Requirements .......................................................................................... 6

New for Version 12 ............................................................................................. 12

Accessing the IMail Web Administration ................................................... 20

Using Internet Information Services (IIS) Virtual Directories .............. 21

Additional Resources ........................................................................................ 21

IMail Getting Started Guide Links ................................................................. 23

Installing Patches and Upgrades .................................................................. 24

Table of Features ................................................................................................ 24

Helpful Definitions ............................................................................................. 27

File Attachment Settings ................................................................................. 28

IMail Processing Order ...................................................................................... 28

About Help

About Ipswitch IMail Server Help

IMail Server Help

This help file, as well as the software described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. Except as permitted by such license, no part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the expressed prior written consent of Ipswitch, Inc.

IMail v12 Administrator Help

The content of this help file is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Ipswitch, Inc. While every effort has been made to assure the accuracy of the information contained herein, Ipswitch,

Inc. assumes no responsibility for errors or omissions. Ipswitch, Inc. also assumes no liability for damages resulting from the use of the information contained in this document.

Ipswitch Collaboration Suite (ICS), the ICS logo, IMail, the IMail logo, WhatsUp, the WhatsUp logo, WS_FTP, the WS_FTP logos, Ipswitch Instant Messaging (IM), the Ipswitch Instant

Messaging (IM) logo, Ipswitch, and the Ipswitch logo are trademarks of Ipswitch, Inc. Other products and their brands or company names are or may be trademarks or registered trademarks, and are the property of their respective companies.

Revision History

IMail Server v12 - November 2011

IMail Server (Administrator) v11.5 - April 2011

IMail Server (Administrator) v11.03 - October 2010

IMail Server (Administrator) v11.02 - May 2010

IMail Server (Administrator) v11.01 - October 2009

IMail Server (Administrator) v11 - April 2009

IMail Server (Administrator) v10.02 - November 2008

IMail Server (Administrator) v10.01 - June 2008

IMail Server (Administrator) v10 - February 2008

IMail Server (Administrator) 2006.22 (v 9.22) October 2007

IMail Server (Administrator) 2006.21 (v 9.21) July 2007

IMail Server (Administrator) 2006.2 (v 9.2) February 2007

IMail Server (Administrator) 2006.1 (v 9.1) July 2006

IMail Server (Administrator) 2006.04 (v9.04) April 2006

IMail Server (Administrator) 2006.03 (v9.03) March 2006

IMail Server (Administrator) 2006.02 (v9.02), January 2006

IMail Server (Administrator) 2006.01 (v9.01), December 2005

IMail Server (Administrator) 2006, November 2005

IMail Server v8.14 October 2004

IMail Server v8.2 April 2005

IMail v12 Administrator Help

Web Administrator and Client

Web-based Administrator and Client

IMail Server

IMail Server (Administrator) is an Internet standards-based mail server system for

Microsoft® Windows® 2003 and Microsoft® Windows® 2008. It includes powerful administrative and anti-spam management tools all accessible via the Internet.

The Web Administrator and Console Administrator includes a series of programs that run as services: SMTP, POP3, IMAP4, LDAP3. These services can be stopped and restarted from the Service Administration page as well as from their respective pages.

IMail Server v11 and later provides local or remote access to IMail Server administration features via the Console Administrator or Web Administrator. You can administer all e-mail functions, including users, groups, services, shared calendars, contacts, tasks, notes, anti-spam and anti-virus settings (available separately).

Dictionary Attack

Options provide settings to secure your IMail Server from attacker security breaches on passwords and e-mail addresses.

Spam protection provides the ability to put the IP address of a spammer into the

Control Access list for a certain amount of time to keep the system from just reconnecting. Once the time period expires, the IP address is removed from the access list and is permitted to send mail again.

User Interface

A multi-featured main Web page allows easy administrative access to users, domains, collaboration settings for shared calendars, contacts, tasks and notes, services configuration, log viewing and management.

The IMail Console Administrator allows local administrative access to users, domains, services, log viewing and management. Collaboration settings can be accessed locally via the

Collaboration Console Administrator.

IMail Web Messaging

Web Messaging (Web mail client) lets you send and receive mail using a Web browser. You can log on to Web Messaging from a browser on any computer with a supported browser, and manage e-mail without installing e-mail client software. IMail Web Messaging directly

A method used to break security systems, specifically password-based security systems, in which the attacker systematically tests all possible passwords beginning with words that have a higher possibility of being used, such as names and places. The word “dictionary” refers to the attacker exhausting all of the words in a dictionary in an attempt to discover the password. Dictionary attacks are typically done with software instead of an individual manually entering each password. Also, an e-mail ...

IMail v12 Administrator Help

accesses the server to manage mail. When a user creates a mailbox in the Web client, the mailbox is created on the mail server and mail folders and messages reside on the server.

IMail Web Messaging includes an integrated Web-based client. This client replaces the current Web Client, Classic WebMail and Killer WebMail templates. This new web client sends and receives e-mail, lets you create contacts, calendars, tasks, notes and lets you organize and manage mail in folders.

If you used contacts or contact lists (distribution lists) in a previous version of Ipswitch Web

Messaging or in Microsoft Outlook with the IMail Collaboration plug-in, the contacts contact lists, calendars, tasks and notes are automatically imported into the new IMail Web

Messaging client. A new Contacts folder is created that includes contacts and contact lists.

User Interface

A unified main Web Client page allows user-friendly access to critical e-mail functions: Inbox, folders, composing, personal settings, rule and contact management, and the ability to switch between the client and the administrator pages if you have Administrator privileges.

Ipswitch Instant Messaging

Ipswitch Instant Messaging (server) provides local or remote access to Ipswitch Instant

Messaging administration features via a Web browser. You can administer all instant messaging functions, including users, public contact lists, stored conversations, and server access.

Additionally, Ipswitch Instant Messaging integrates with Microsoft® Office XP products by using Smart Tags. IIM Smart tags are person's names or e-mail addresses that are associated with an IIM contact. Microsoft Office automatically recognizes smart tags in any Office document.

IMail Collaboration

IMail Collaboration lets the people in your organization share their Outlook data, such as calendars, contacts, e-mail, tasks and notes, without the expense or expertise required by

Microsoft Exchange Server.

Optional Enhancements

IMail Anti-virus powered by Symantec™

IMail Anti-virus, available separately, can be fully integrated with IMail Server and is powered by Symantec™ CarrierScan Server, a high performance, scalable, reliable solution to protect against viruses.

IMail Anti-virus powered by BitDefender®

IMail Anti-virus, also available separately, can be fully integrated with IMail Server and is powered by SOFTWIN's BitDefender®, one of the most comprehensive virus scanners available.

IMail Anti-virus powered by Commtouch®

IMail v12 Administrator Help

IMail Anti-virus powered by Commtouch® has integrated Commtouch's Command

Anti-virus SDK and is now available for purchase with your IMail Server. With

Commtouch's acquisition of Command anti-virus a division of Authentium, IMail Server now offers Command Anti-virus as another optional possibility against the constant battle against spam. The Command Anti-virus engine blocks malware of all types, including worms, Trojans and spyware. Command Anti-virus has a proven track history for defending against malware for over 20 years.

Commtouch® Zero-Hour Virus Protection

Commtouch® Zero-Hour Virus Outbreak Protection provides a complementary shield to conventional AV technology, protecting in the earliest moments of malware outbreaks, and right through as each new variant emerges.

IMail Premium Anti-spam

Premium Anti-spam filtering (optional in IMail Premium), powered by Commtouch

Advanced Security Daemon (a.k.a. ctasd™) a plug-and-play email-borne spam and malware outbreak detection daemon that combines your current core messaging network infrastructure with advanced detection and classification capabilities. The daemon adds a layer of e-mail filtering to your mail delivery system in order to provide real-time classification, already in the first minutes after a new outbreak is launched.

Commtouch's GlobalView™ Mail Reputation services are used primarily to weed out spam messages and email-borne malware at the entry point before these messages enter the customer’s messaging network, thereby relieving the need for resource-consuming downstream filtering. This is accomplished by applying the most up-to-date IP reputation data to the sender IP, before the SMTP connection is accepted.

By applying GlobalView Mail Reputation services to the senders’ IP addresses before or during the SMTP session and before their messages enter the messaging network

Important: See the Table of Features (on page 24) to find out more about your options in the

Ipswitch family of IMail products.

IMail Administrator Requirements

The IMail Administrator provides local or remote access to IMail Server administration features via a Web browser.

IMail Web Administration supports:

Microsoft® Internet Explorer 8.0 and later

Mozilla Firefox 5.0 or later

Safari 2.0.4 for Macintosh, or, the upgraded version of Safari installed with Mac OS X version 10.4.8

Google Chrome

IMail v12 Administrator Help

You can access IMail Server Administrator options from the tabs across the top of the browser and the navigation links along the left side of the browser window. For more details, see

System Requirements. (on page 6)

Access the following IMail Server Administration features from the tabs:

Home. Provides easy access to other Installed Ipswitch Products.

System. Provides access to system settings, server level Realtime Blacklists, and the message queue

Domain. Provides access to IMail Server domains and lets you manage domain properties, users, spam filters, aliases, mailing lists, LDAP settings, attachment blocking, inbound and outbound rules, white lists, and peer lists.

Anti-virus. Provides access to enable and select the server Anti-virus options.

Anti-spam. Provides access to a variety of anti-spam features such as statistical and phrase filters (content filters), HTML feature filters, URL domain blacklists, broken

MIME headers, Sender Policy Framework (SPF), and connection checks for domain level realtime blacklists and various verification checks.

Collaboration. Provides access to options for sharing users' Outlook data, such as calendars, tasks, contacts, distribution lists, notes and e-mail. You can define data that users have access to through flexible access control lists.

Services. Provides access to the services status and options that IMail Server supports:

Simple Mail Transfer Protoco (on page 413)l (SMTP)

Post Office Protocol Version 3 (on page 402) (POP3)

Internet Message Access Protocol Version 4 (on page 392) (IMAP4)

Lightweight Directory Access Protocol (on page 395) (LDAP)

Queue Manager (on page 407)

Log Server (on page 76)

Logging (on page 429)

Logging. Provides access to the log files in the IMail spool directory. Log files are named with the format logMMDD.txt where MM is the month and DD is the date.

System Requirements

Required Hardware

TCP/IP enabled network interface card (NIC) with a static IP address

Disk space is dependent on the number of users and usage.

Minimum Requirement

The mail queue also known as the spool, is a directory that stores mail messages that are waiting for delivery. Files in the queue include incoming messages, outgoing messages, attachments, and error messages. The queue releases messages one at a time in the order that they were received.

IMail v12 Administrator Help

Operating System

Windows 2003 SP1 (32-bit)

Windows 2003 SP1 (64-bit)

Windows 2008 (32-bit)

Windows 2008 (64-bit)

Windows 2008 R2

550 MHz

1 GB RAM

1.4 GHz

1 GB RAM

1 GHz

1 GB RAM

1.4 GHz

1 GB RAM

1.4 GHz

1 GB RAM

Recommended Minimum by Users

Number of Users Light Use Moderate Use Heavy Use

1 - 25

25 - 100

100 - 250

250 - 500

500 - 1000

1000 - 2500

2 GHz

1 GB RAM

2 GHz

1 GB RAM

2 GHz

1 GB RAM

2.4 GHz

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2.4 GHz

1 GB RAM

2.4 GHz

2 GB RAM

2.4 GHz

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2.4 GHz

1 GB RAM

2 GHz

Dual-Core

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

2 GHz

Dual-Core

2 GB RAM

Quad-Core

4 GB RAM

2500+

2 GHz

Dual-Core

2 GB RAM

Quad-Core

4 GB RAM

Quad-Core +

4 GB RAM+

Light use is defined by the system primarily supporting POP3 users with less than

10% of users accessing mailboxes via web mail and/or mobile devices concurrently.

Moderate use is defined as a mix of IMAP and POP3 users accessing the system with an average mailbox size less than 200 MB and less than 40% using web and/or mobile devices concurrently.

IMail v12 Administrator Help

Heavy use is defined as a mix of IMAP and POP3 users accessing the system with an average mailbox size exceeding 200 MB and more than 40% of users using web and or mobile devices concurrently.

Microsoft recommends at least 2 GB RAM for Windows 2008.

System Guidelines for Mobile Synchronization Usage

These are general guidelines and are an approximation based on in-house performance testing. There is no guarantee that the recommendations stated below will exactly match each particular clients needs. These estimates are based on moderate mobile synchronization usage. Initial mobile synchronization and complete resynchronization of data tend to have very high cpu usage, depending on the amount of data being synchronized.

System performance will seriously be degraded should a large number of initial synchronizations happen simultaneously.

It may be necessary to run the IMailSync application pool with multiple processes should there be a large number of mobile users.

Warning: IMailSync, IAdmin, and IClient should never be run in the same application pool.

Also, both IClient and IAdmin do not support multiple processes.

Mobile User Count

10 Users

25 Users

100 Users

250 Users

500 Users

1000 or more users

Mobile System Recommendation

2 GHz Pentium 4 with 1 GB of RAM

2.4 GHz Pentium 4 with 1 GB of RAM

2 GHz Dual Core processor with 2 GB of RAM

2.2 GHz Dual Core processor and/or up to 2.8 GHz Xeon Dual Core processor with 2 GB or RAM

High end Dual Core or low end Quad Core with 3 GB of RAM

Quad Core with 3 GB Memory or more

Required Software

Microsoft® Windows 2003 Server Service Pack 2, Microsoft® Windows 2008 Server

Note: Windows 2000 Server is no longer supported for IMail Server

Browsers supported:

Firefox 7 or later (for Microsoft Windows and Macintosh)

Google Chrome

Safari 5 browser and later

Internet Explorer 8 and later

IMail v12 Administrator Help

Note: Internet Explorer 7 is no longer supported for IMail Server

Microsoft Internet Information Services (IIS) 6.0 and later

Microsoft Data Access Component (MDAC) 2.8 SP1 or later

Microsoft® .NET Framework 3.5 Service Pack 1

Microsoft® .NET Framework 4.0

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IMail v12 Administrator Help lon ger sup por ted

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IMail v12 Administrator Help

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IMail v12 Administrator Help

New for Version 12

What's New in IMail Server v12

Full release notes are available at:

http://docs.ipswitch.com/_Messaging/IMailServer/v12/ReleaseNotes/index.htm

- IMail Collaboration Client

IMail Collaboration 64-bit Client is now available to synchronize messages, contacts and appointments with Microsoft Outlook 64-bit.

- IMail Configuration Export Utility

A new command prompt utility IMail Configuration Export (IMailConfigExport.exe) is now available to export all IMail registry keys. See the Web Administration Help for more details under Command Line Utilities.

- Console and Web Administration

Require Password Change for the Web Client - New user interface has been created for both the Console and Web Administration to require users to change their password when logging into the Web Client.

Note: The Console Administration has the multiple user edit capability to allow setting this new feature very easily for many users.

Allow Web Calendaring has be reworded to Enable Personal Information

Management. Personal Information Management incorporates the use of

Calendaring, Tasks and Notes.

Note: Disabling Personal Information Management will disable all features. To disable only

Calendaring and allow Tasks and Notes see help on configuring your iclient.config under

Using IMail Web Client > Configuring New Web Client > Disabling Web Client Features.

- List Administration - Headers and Trailers

Header.txt / Header.html and Trailer.txt / Trailer.html - New user interface has been created for the List Administration Header and Trailer messages to correctly handle all outgoing messages. Header.html and Trailer.html has been added to handle all outgoing HTML messages, and Header.txt and Trailer.txt will only be used for plain text list messages.

Important: After upgrading go to Domain > List Administration > List > List Header and List Trailer in the Web or Console Administration to verify your

"header.txt"

and

"trailer.txt" files

converted correctly for each list.

IMail v12 Administrator Help

may not be handled correctly. Find the backup

"header.old" and "trailer.old"

and correct as necessary.

Note for Upgrades: For Administrators with a

"Header.txt"

"Trailer.txt"

in place, the install will follow these steps:

1 Backup the

"Header.txt" and

"Trailer.txt"

files to

"Header.old" and

"Trailer.old"

2 The

"Header.txt" and

"Trailer.txt"

file will be copied and renamed to

"Header.html" and

"Trailer.html"

, with <pre> tags wrapped around all existing text.

3 No attempt will be made to search and strip for any preexisting tags from the original

"Header.txt"

and

"Trailer.txt"

.files. It will be left up to the IMail

Administrator to correct any list header and trailer messages that contain html tags.

- Upgrade Installation

Detection of

"iclient.config"

at the root level has been added, enabling a prompt for customers to maintain the iclient.config at the root.

- New Web Client

New System Requirements for the new Web Client requires both Microsoft .NET

Framework 3.5 Service Pack 1 and Microsoft .NET Framework 4.0.

Warning: Administrators with custom external user databases configured for one or more domains will need to make the following changes to handle the meeting requests feature for the new Web Client.

The XML Files associated with user's mailboxes are no longer required with the new

Web Client.

New Branding document for customizing the new IMail Web Client.

http://docs.ipswitch.com/_Messaging/IMailServer/v12/PDF/Branding.pdf http://docs.ipsw

itch.com/_Messaging/IMailServer/v12/PDF/Branding.pdf

New improved Telerik editor correcting issues with font formatting when using

Firefox or Safari browsers.

Note: User's with signatures that are using deprecated HTML will display incorrectly, and will need to be manually updated to recognize the new HTML controls.

New tabbed user interface for greater usability experience.

Capability to Export a user's contacts information to

".csv"

"vCard"

format.

Capability to Import a user's contacts from

"csv"

".vcf"

file formats.

IMail v12 Administrator Help

New IClient.config setting to lockout user for 1 minute (default setting) after 3 tries (default setting). For more information on this settings read the Admin Help under Using IMail Web Client > Configuring "IClient.config" for the Web Client, view the Login Lockout Settings.

New Auto Logout setting in the IClient.config to automatically log a user off if inactivity has been detected. Default setting is 60 minutes. To customize this setting read the Admin Help under Using IMail Web Client > Configuring "IClient.config"

for the Web Client, view the Auto Logout Setting.

Capability for the IMail Administrator to configure websites that are accessible for all users. (e.g. Archiving url to allow user to access all archived email messages, or

Company website link.)

Notes and Tasks are now available with the Web Client to be included with Calendar,

Contacts and E-mail for synchronization with Outlook.

Meeting Requests are now available allowing the ability to create and accept using the new Web Client for synchronization with Outlook when IMail Collaboration is in place.

RSS Feed now available for user's subscriptions.

Web Sites configurable by the IMail Administrators allowing easy online access for common web links. (e.g. KB Link, Mail Archiving)

New Reporting Spam feature available

Allowing user's to report new messages as spam

Report false positive messages from a user's Spam folder as NOT Spam.

Sound and blinking tab notifications when new mail arrives, with the capability to customize on a per user level.

New Alternate From Addresses that can be customized at the user options level and used as needed when sending messages.

New Auto Save to Drafts allowing user's to recover most data when loss of computer power occurs or user inadvertently exits out of browser. This new feature is a user option can be customized under the User Options > Composing Messages tab.

New Auto-Login feature giving the user the capability to by-pass the login screen once it has been set.

New Auto-Logout feature that is configurable by IMail Administrator to automatically log a user out after a certain amount of inactivity.

New links to switch between the Lite Web Client and the regular Web Client.

The iclient.config file has been greatly enhanced allowing the IMail Administrators greater capability to customize the web client to their user's needs. For more information on settings read the Admin Help under Using IMail Web Client >

Configuring New Web Client.

Away message indicator above the navigator folders to remind user's when enabled

Tool tips show mail folders that have Auto responders enabled.

Address Book enhancements

Expanded Contact Infomration (multiple addresses, websites, personal information, business information).

IMail v12 Administrator Help

Addresses contain link to google maps or the map engine specified by the user.

Customizable user option to set a default address book, and a default contact sort.

Users can now create multiple personal contact folders.

Photos are now supported and can now be added for contacts.

Calendar enhancements

Customizable user option to set a default calendar.

Customizable user options to specify and display the beginning time and end time for the work day

Customizable user option to set the default calendar display by day, week or month.

Users can now create multiple personal calendar folders.

Calendar display format is set to the 12 hour (am/pm) time.

Improved performance throughout for mail access, calendars and contacts.

Web Client user access is now being written to the API Logs.

Messages can be multi-selected with the following actions

Report as Not Spam

Report as Spam

Move/Copy

Mark as Read

Mark as Unread

Improved timezone/DST support. User option to allow an override of the

Automatically Determined Time zone. Customizable user option located within the web client under User Options > General Options > Timezone Offset.

Lite Web Client to support mobile devices for Email, Contacts, Calendaring, Tasks and Notes.

The New Web Client allows easier branding for customizing and displaying company logos, colors, and text.

Easier method to create custom language files for the new web client.

New Web Client Themes with the ability for customers to create their own themes

New User Configurations

New IClient.Config Settings allowing the IMail Administrators more flexibility in controlling Web Client usage. For more details on all the numerous new settings, go to the Administrator Help and select Using Web Client > Configuring

"IClient.config" for the Web Client.

Capability to disable the Web Client Forwarding of user's email. Locate the key=

"EnableForwardTo"

within the "IClient.config" file.

Customizable user option View Messages > Reading Pane Location when reading messages.

Customizable user option View Messages > Paging Styles allowing users to define their own personal paging needs.

IMail v12 Administrator Help

Customizable user option View Messages > Number of Items Per Page allows users to define their own personal needs for the number of messages to be displayed per page.

Customizable User Option > Contacts > Default Address Book allows users to define the contacts to display first when selecting email addresses while composing a message.

Customizable user option View Messages > Column filtering allows users to always display the column filters, or to turn off and on as needed vis the mailbox Mail

Actions.

New user option to warn a user when sending a message without an attachment, when body of the letter uses the word attachment. Update your User Options >

Composing Messages to turn this feature off.

New user option to warn a user when sending a message without a subject.

Update your User Options > Composing Messages to turn this feature off.

Ability to have initial login open a specified folder (e.g. email folder, calendars, tasks, etc...). Customize this user option located at User Options > General Options (tab) >

Initial Item To Display.

Defect Fixes and New Features for IMail Server v12

Mobile Devices

Corrected issue with SmartForward and SmartReply, where messages were not arriving correctly, when the feature is used.

Corrected handle leak for file watcher when .net updates are applied for

Activesync®.

Web Administration

Apostrophe used in the full name correctly functions for adding, modifying and deleting when using both SQL user database or IMail registry

Domain Administrators will now be required to adhere to password policies set by the System Administrators when setting or resetting a user's password.

System Setting > Default Host - Will now warn when trying to update with a non virtual domain. Entering a host alias of an IP'd domain will automatically update the

OHN.

Sharing a user's or public folder with a group will now display correctly under the

Collaboration > User > Shared Items page

List Administration

Corrected issue with

"trailer.txt"

with lists becoming an attachment when being sent with Outlook. Headers and Trailers for lists are now correctly handled with HTML and plain text messages.

Installs

IMail v12 Administrator Help

Silent Installer for Mail Client Apps x86.exe Installation for Instant Messaging

Client and IMail Collaboration Client now correctly installs when running in silent mode.

Install will no longer hang due to multiple IP addresses assigned to the NIC.

Install will now automatically enable ASP.NET 32-bit applications when installing on a 64-bit 2003 Server.

Upgrade Installation - Commtouch files will all be correctly updated during upgrade.

Upgrade Installation with BitDefender will upgrade without log errors and Queue

Manager service failure, due to files being improperly overwritten.

Services

Queue Manager - DSN successful delivery notifications now successfully delivers the full headers.

Postini - Corrected issue to allow messages to send using SSL when using Postini.

Queue Manager - DNS lookup for recipient (remote) domains will no longer be performed when "Send All Remote Mail Through Gateway" is set.

Queue Manager - Domain Forwarding has been corrected to work when remote gateway is configured.

Outbound SSL Connections with Yahoo - Corrected issue when using SSL to re-establish a connection on port 25 when attempting a connection on port 465 to create an implicit SSL connection.

SMTP - Whitelist has been corrected to work for "Max Invalid Recipients Per Session" a

Dictionary Attack setting.

Queue Manager - "Helo" Banner from a remote server now correctly logs after

STARTTLS.

SMTP - Invalid users will be correctly "bounced"; will no longer connect to remote server after an550 invalid user.

Queue Manager - Corrected issue where a group of recipients do not receive delivery of message once one of the addresses receives a 554 deliver error.

Corrected issue where messages were bounced once Greylisted. Message will now be requeued with a 4xx error on the receipt to.

SMTP - Advanced Setting Mailbox delimiter when updated from the "-" default will now be honored and correctly deliver messages when Commtouch Anti-spam delivery settings are set to move to SPAM mailbox.

Queue Manager - Auto forwarded messages will now have the correct Time offset included in the header message.

SMTP - Connection Checks - Mail From validation has been deferred to the Data command, to avoid two IMail Servers from looping with Mail From validation turned on.

Log Manager - Control Access - Setting to

"Allow All Except"

will now log correctly.

Archiving

IMail v12 Administrator Help

MailArchiva - Corrected issue with spam getting through when archiving at the user level was not checked.

IMail Collaboration (WorkgroupShare)

IMail Collaboration database users will no longer be duplicated when the reply-to

address within the Console or Web Administration is modified.

IMail Collaboration logs when activated are now correctly logging to the correct path.

"..IMail\WorkgroupShare\Data\Logs"

IMail Collaboration synchronization of recurring appointments has been corrected when setting to First Day of every one month.

Utilities

IMail Collaboration Database Converter - Utility to convert your Access

Collaboration database to SQL. Corrected issue when clicking the SQL Server selection dropdown, duplicate entries would be generated. This utility is part of the

IMail Utilities a separate installation available for download.

Forward Finder - Utility to locate all users with a Forwarding Address, with a capability to also remove the forward. This utility is part of the IMail Utilities a separate installation available for download.

"wgscvt.exe" - Utility located under the

"../IMail"

directory has been updated to add new column names to handle meeting requests for the new web client.

Adduser.exe - Corrected issue when modifying a user

"-m"

and

"-p"

is not specified, the password is left as is.

Web Client

Corrected issue of Web Client displaying the Server Timezone for receive date and not the Client Timezone. POP and IMAP were unaffected and displayed correctly.

New Web Client messages will now open links in a new browser window, and not in the current preview pane.

Spell Check now available when composing in plain text.

Word wrapping corrected for plain text messages that would display in Outlook as one long line.

WCorrected word wrapping issues that were happening in odd places, making some sentences longer than others. corrected for plain te

Font Size increased for improved visibility for the address recipients of TO: CC: and

BCC: when composing a new message.

Default Contact Folder - New Web Client has new user option to set the default contact folder when composing new messages. In the Web Client go to Action >

Manage User Options > Contacts.

Calendar - Default Initial View - New Web Client has new user option to set the initial view (Day, Week, Month) when displaying calendars. In the Web Client go to

Action > Manage User Options > Calendaring.

Import Contacts from .csv or .vcf file format - Capability to Export a user's contact information to

".csv"

"vCard"

format, and import to another user's contacts.

Search Filters - New Web Client are can now correctly search double-byte characters in the subject and body.

IMail v12 Administrator Help

Reply To and Forwarding - No longer loses CRLF formating when using plain text messaging.

Reply and Forward - Icons now appear as part of the message when messages are replied to or forwarded.

IMIP Folder will no longer be created for meeting requests.

Web Client SMTP Port Setting- New "iclient.config" setting to specify the SMTP port

(default of 25) to be used for the Web Client.

New messages composed in the Web Client can set mail priority from the Compose

Option Settings.

Safari browsers no longer will have issue where the folder tree would not display upon login.

Safari browsers can now resize the message list and preview pane.

Attachments downloaded and saved from a Web Client message will no longer replace file name spaces with "+".

Contact Selection page for selecting mail recipients will no longer become unreadable from paging when composing a new message.

Contact Selection page for selecting mail recipients when composing a new message now has search capability and no longer requires manual searching.

Contact Auto Suggest now accesses all address books attached to user's Web Client.

Contacts paging slider was replaced with a scroll bar, correcting the problem of the paging bar disappearing when too many contacts were viewing telephone number information.

Issues using Shift+ Click when selecting multiple messages for deletion and random messages not deleting when not using checkboxes has been corrected with the new

Web Client.

Shift+ Click and Ctrl+ Click now works with the checkbox user option turned on.

Incorporating Calendars into the main navigation panel with the Web Client corrected the Calendar paging issue where no scroll bar appeared when multiple calendars existed.

With Calendars now available on the main navigation panel, reminders for calendar appointments will work with opening the calendar.

IE9 browsers can now handle Calendar start and stop times when creating/ updating a new appointment.

Message folder names containing special characters can now be used without issue.

Special characters that are problems will not be allowed as valid when created.

Issue with some messages displaying raw html incorrectly in the Web Client has been corrected.

Firefox issue of sending a blank message when user has new messages set to use plain text, and then opts to switch to "HTML".

Firefox context menu displays correctly when right-clicking on a mail message.

Corrected javascript error that was being thrown when using Firefox, IE7, IE8 and

IE9 browsers and clicking on Move/Copy when in a new window.

Corrected issue with chrome browsers not allowing the border between the message list and preview pane to be resized.

IMail v12 Administrator Help

Inserting bullets/numbering will no longer apply to all text within the body of the message, when composing a new message.

Ipswitch Instant Messaging

Corrected tiny font size when printing conversation headers.

Corrected issue of Ipswitch Instant Messaging Client no longer allowing drag and drop of user names into personal groups.

Adding a user via the IIM Console Administrator will now correctly add new users.

Messaging

Accessing the IMail Web Administration

After installation, you have the option to launch the IMail Web Administrator automatically. If you choose not to launch the IMail Web Administrator automatically, in your browser address box, type the IP address or URL of the IMail Web Server followed by the Web Admin path.

Note: Administrators can access their web admin using localhost to bypass login, when issues with domain configuration arise.

"http://localhost/IAdmin".

Example:

1 http ://123.100.100.80/IAdmin, then press ENTER. The Ipswitch Web Admin login page appears.

-OR-

For IMail Server, click Start > Programs > Ipswitch IMail Server > IMail Server

Administration. The Ipswitch Web Admin login page appears.

2 Enter your Username and Password. The Installed Ipswitch Products page appears.

3 Click IMail Server. The IMail Server Web Admin main page appears.

Note: Web Messaging directly accesses the server to manage mail, and no longer requires

IMAP.

on the Queue Manager (on page 408) and SMTP (on page 413) service in the Web Admin,

under the Services tab.

IMail v12 Administrator Help

Using Internet Information Services (IIS) Virtual

Directories

IMail Administrator and IMail Web Messaging (Web client) use Microsoft® Internet

Information Services (IIS) virtual directories to identify where the administrator and client

Web files are located. By default, the installation program installs the admin files in the

IAdmin virtual directory and the client files in the IClient virtual directory.

Changing IIS Virtual Directory names

If you want to change the IMail Administrator virtual directory, you need to change the following registry key entries to the new virtual directory name that you changed in the IIS

Console:

HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\IMail\Global\WebRoot

HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\Messenger Server \Settings\WebRoot

If you want to change the IMail Web Messaging virtual directory, no registry key change is required.

See the IIS help for additional information about renaming virtual directories.

Additional Resources

The following is a list of resources that you can use to get help with your IMail Server:

IMail Administration Server Help

Help is always available by clicking Help in all Ipswitch products. It provides information about IMail configuration, advanced configuration, services options, mailing lists, and more.

This online help is also available online at:

http://docs.ipswitch.com/_Messaging/IMailServer/v12/Help/Admin/index.htm

Release Notes

The release notes, located in the Start > Programs > Ipswitch IMail Server >

Documentation folder, provide an overview of changes, known issues, and bug fixes for the current release. The notes also contain instructions for upgrading IMail Server and configuring external databases.

These release notes are also available at:

http://docs.ipswitch.com/_Messaging/IMailServer/v12/ReleaseNotes/index.htm

DomainKeys / DKIM Getting Started Guide

The DomainKeys / DKIM Getting Started Guide was created to assist IMail

Administrators with initializing and setting up DomainKeys / DKIM selectors.

IMail v12 Administrator Help

http://docs.ipswitch.com/_Messaging/IMailServer/v11.01/PDF/DomainKeysGSG.pdf

Mobile Device setup to use Microsoft Exchange ActiveSync®

Microsoft Exchange ActiveSync® can be activated with the purchase of a user license.

The Mobile Client Getting Started Guide is available to assist customers to configure their mobile devices to use Microsoft Exchange ActiveSync®.

This document will help configure the following mobile devices:

Windows Mobile®

iPhone™ and iPod Touch™ with Software OS Version 2.2.1 and later

Blackberry®

Android™

http://docs.ipswitch.com/_Messaging/IMailServer/PDF/MobileDeviceConfig.pdf

Microsoft Internet Information Services (IIS) Help

Use the IIS help for additional information about IIS setup and configuration.

Archiving Getting Started Guide (Archiving products available separately)

The Archiving Getting Started Guide will help IMail Administrators in deciding which

Archiving option is best for them, and then also to install and setup.

http://docs.ipswitch.com/_Messaging/Archiving/GettingStarted/Archiving2.6.p

IMail Server Getting Started Guide. Provides instructions for planning, installing, and testing your IMail Server software.

http://docs.ipswitch.com/_Messaging/IMailServer/v12/GettingStarted/index.ht

http://docs.ipswitch.com/_Messaging/IMailServer/v12/PDF/GettingStarted.pdf

-OR-

Start > All Programs > Ipswitch > IMail Server > Documentation > IMail Getting

Started Guide.

IMail Support Center

The IMail Support Center provides a number of resources including the following:

User Guides

Domain Name System (DNS) help

Access to product updates, utilities, Knowledge Base (KB) articles, and other IMail resources.

IMail v12 Administrator Help

Technical support information, such as e-mail support forms, service agreements, and licensing information.

IMail user forum, which gives you an opportunity to interact with other IMail and customers to share tips and tricks.

You can access the IMail Support Center at http://www.imailserver.com/support/.

Visit Our Web Site

For more information about Ipswitch products and services, visit the Ipswitch web site at

http://www.imailserver.com http://www.imailserver.com for IMail products and

http://www.ipswitch.com http://www.ipswitch.com for all Ipswitch products.

Sales

IMail Sales - (706) 312-3540

Fax - (706) 312-0899

Technical Support

IMail Support - (706) 312-3550

Main Support - (706) 312-3500

Monday

Tuesday

Wednesday

Thursday

Friday

9:00 am - 6:00 pm EST

10:30 am - 6:00 pm EST

9:00 am - 6:00 pm EST

Be sure to have your Sales Agreement available before calling.

IMail Getting Started Guide Links

http://docs.ipswitch.com/_Messaging/IMailServer/v12/GettingStarted/index.ht

http://docs.ipswitch.com/_Messaging/IMailServer/v12/PDF/GettingStarted.pdf

-OR-

Start > All Programs > Ipswitch > IMail Server > Documentation > IMail Getting

Started Guide.

Key features

Anti-spam and anti-virus protection
Secure email delivery
Easy-to-use administration tools
Scalable and reliable
Comprehensive email management
LDAP integration
Collaboration features
Real-time blacklists and whitelists
Support for multiple email protocols

Frequently asked questions

The installation process is described in Chapter 2 of this manual. It involves downloading the software, running the installer, and configuring the server settings.

The system requirements for IMail Server v12 are listed in Chapter 1 of this manual. They include the operating system, hardware specifications, and other software dependencies.

You can create user mail accounts using the IMail Administrator interface. The process is described in Chapter 4 of this manual.

The anti-spam and anti-virus settings are configurable through the IMail Administrator interface. You can find detailed instructions in Chapters 7 and 8 of this manual.

You can manage your email domains using the IMail Administrator interface. You can add, delete, modify and configure domains as per your needs. Chapter 3 of this manual provides details on domain configuration.

IMail Server v12 provides a detailed logging system that can be used to track system activity and troubleshoot issues. Chapter 11 of this user manual provides comprehensive information on logging options and capabilities.