advertisement
14
3. TROUBLESHOOTING
3-1 Network Troubleshooting Guide
Are you receiving a “Network Error - Network controller is unreachable Error”? When you receive this error, your phone/tablet can’t find the Hub on the Wi-Fi Network. Depending on how your
Hub Wi-Fi setup, choose one of the following scenario and run through the checklist to help determine the problem:
Access Point Mode:
1. Using you’re phone’s Wi-Fi Settings app, can you see the WVC Hub (WV-XXXXXXXXXX) in the list of available Wi-Fi networks?
a. Yes - Please connect to this Network and restart the App. Restarting the App requires
killing the App and restarting the App from the launch icon.
b. No – Verify the Hub is powered on and you are standing near the fan.
i. If power is applied and you’re standing within range of the Hub and you’re still not able
to see the WV-XXXXXXXXX in the list of Wi-Fi networks, then the Hub may be connected
to a Wi-Fi Router. If you believe this is the case, refer to the next section “Wi-Fi Station
Mode” for further troubleshooting.
Wi-Fi Station Mode:
1. Using you’re phone’s Wi-Fi Settings app, verify the Hub isn’t in the list of available Wi-Fi networks. a. Yes, my Hub (WV-XXXXXXXXX) is listed in the available Wi-Fi Network list, which means the Hub is not connected to your Wi-Fi Router and is in Access Point mode. Please refer to the “Setting the Hub to Wi-Fi Station Mode” instructions on page 12. b. No, my Hub isn’t listed in the available Wi-Fi Networks. Proceed to Step 2.
2. Using your phone’s Wi-Fi Settings app, determine if your phone/tablet is connected to the Wi-
Fi Router in which the Hub was configured to communicate through.
a. Yes, my phone/tablet is connected to the correct Wi-Fi Router.
i. Verify the Hub has power. If power is supplied to the Hub, then unplug the Hub and
wait 30 seconds and restart the App. (See “How do I factory reset the Hub?” on page 15)
ii. If you’re still receiving the“Network Error - Network controller is unreachable Error”,
reset your Wi-Fi Router and then wait 90 seconds and restart the App.
iii. If you’re still receiving the “Network Error - Network controller is unreachable Error”,
please reset the Hub to its factory defaults. (See “How do I factory reset the Hub?” on
page 15) Once the Hub is reset to factory defaults, follow the instructions on page 12 to
setup and configure the Hub.
b. No, my phone/tablet is not connected to the correct Wi-Fi Router.
i. Please connect to the correct Wi-Fi Router and close and re-open the app.
ii. If you are still having issues after you connect to the correct WiFi router, go back to
2a.
QUIETCOOLSYSTEMS.COM
advertisement
