DETEWE OpenCom 131 User manual

PDF

Dokuments

Reklāma

OpenCom 100

OpenCom 130, 131, 150:

Mounting and

Commissioning

User Guide

Welcome to DeTeWe

Thank you for choosing this DeTeWe product. Our product meets the strictest requirements with regard to quality and design.

The following instructions will guide you in the operation of your

OpenCom 100 and answer most of the questions that may arise.

If you require further technical support or information about other

DeTeWe products, please refer to our website at www.detewe.de.

It provides additional notes and tips on the product.

OpenCom 100

Product Family

This user guide applies to the

OpenCom 100 product family comprising the OpenCom 107,

OpenCom 130, OpenCom 131,

OpenCom 150 and OpenCom 510 systems.

If a reference is made in the text to the OpenCom 100, the description applies to all systems; if the individual characteristics are different, a special note is given.

For members of the product family, the following manuals exist:

■

Manual for OpenCom 107

■

Manual for OpenCom 130,

OpenCom 131 and

OpenCom 150

■

Manual for OpenCom 510

(19" housing)

We hope you enjoy using the

OpenCom 100.

Factory Settings on Delivery 12

Telephony Functions 12

OpenCom 130 . . . . . . . . . . . . . . . . . 12

OpenCom 131 . . . . . . . . . . . . . . . . . 12

OpenCom 150 . . . . . . . . . . . . . . . . . 13

Authorisations

Internet Functions

17

Safety Precautions 18

Declarations of Conformity 19

Mounting Location

Wall Mounting

Installing an Expansion Set 20

Installing Interface Cards

V.24 and Doorstation Equipment

Slots . . . . . . . . . . . . . . . . . . . . . . 23

Slots for Additional Interface

Cards. . . . . . . . . . . . . . . . . . . . . . 25

Available Ports 27

OpenCom 130 . . . . . . . . . . . . . . . . . 27

OpenCom 131 . . . . . . . . . . . . . . . . . 28

OpenCom 150 . . . . . . . . . . . . . . . . . 29

Positions of the Ports . . . . . . . . . . . 30

Interface Cards 32

OpenCom 131 (1 Slot) . . . . . . . . . . 32

OpenCom 130 (3 Slots). . . . . . . . . . 33

OpenCom 150 (5 Slots). . . . . . . . . . 36

Port Assignment, Termination,

Cable Lengths 39

Ports . . . . . . . . . . . . . . . . . . . . . . . 39

U pn

Ports . . . . . . . . . . . . . . . . . . . . . . 40

a/b Ports . . . . . . . . . . . . . . . . . . . . . . 41

Actor/Sensor. . . . . . . . . . . . . . . . . . . 41

LAN Port . . . . . . . . . . . . . . . . . . . . . . 41

DSL Port. . . . . . . . . . . . . . . . . . . . . . . 42

PCM Port . . . . . . . . . . . . . . . . . . . . . . 43

Power Failure 43

Connectible Devices 44

Internal/External S

Ports . . . . . . . 44

U pn

Ports . . . . . . . . . . . . . . . . . . . . . . 45

a/b Ports . . . . . . . . . . . . . . . . . . . . . . 45

Actor/Sensor Ports . . . . . . . . . . . . . 48

COM Port . . . . . . . . . . . . . . . . . . . . . . 49

LAN Port . . . . . . . . . . . . . . . . . . . . . . 49

Accessories and Adapters 50

U pn

Adapter . . . . . . . . . . . . . . . . . . . 50

a/b Adapter . . . . . . . . . . . . . . . . . . . 50

Audio Adapter . . . . . . . . . . . . . . . . . 51

Approved Devices / Approved

Accessories . . . . . . . . . . . . . . . . 53

Device Combinations . . . . . . . . . . . 53

Connector Module 57

Installation . . . . . . . . . . . . . . . . . . . . 58

Configuration . . . . . . . . . . . . . . . . . . 59

Mounting the OpenCom 150 Rack

InfoCom System 60

Safety Precautions . . . . . . . . . . . . . 60

Technical Data . . . . . . . . . . . . . . . . . 61

Pinning of RJ 45 Jacks . . . . . . . . . . 61

Scope of Delivery. . . . . . . . . . . . . . . 62

Installation . . . . . . . . . . . . . . . . . . . 107

Configuration . . . . . . . . . . . . . . . . . 107

PBX Cascading 109

Variants of PBX Cascading 109

Functionality of PBX

Cascading 110

Putting a Cascaded PBX into

Operation 111

Notes . . . . . . . . . . . . . . . . . . . . . . . . 112

Licensing Information 113

PBX Networking 114

Connections 114

Protocol: Q.SIG or DSS1 . . . . . . . . 115

Master/Slave . . . . . . . . . . . . . . . . . 115

L1 Clock . . . . . . . . . . . . . . . . . . . . . . 115

Types of Point-to-Point

Connection 116

Direct Connection . . . . . . . . . . . . . 116

Connection via an Active

Transmission System. . . . . . . 117

Connection via the Public

Network . . . . . . . . . . . . . . . . . . 117

Configuration 118

Trunk groups . . . . . . . . . . . . . . . . . 118

Routes . . . . . . . . . . . . . . . . . . . . . . . 118

Numbering . . . . . . . . . . . . . . . . . . . 119

Technical Details 120

Team Functions 122

Introduction 122

Explanation of Keys. . . . . . . . . . . . 122

Team Configuration . . . . . . . . . . . 124

Examples of Use 124

Executive/Secretary Team . . . . . . 124

Three-member Team . . . . . . . . . . 125

Unified Team . . . . . . . . . . . . . . . . . 126

Toggle Team . . . . . . . . . . . . . . . . . . 127

Call Queue 129

Introduction 129

Activation of Queues . . . . . . . . . . 130

Call Forwarding . . . . . . . . . . . . . . . 130

Pickup . . . . . . . . . . . . . . . . . . . . . . . 130

Hunt Groups . . . . . . . . . . . . . . . . . . 131

Examples of Use 131

Attendant Terminal for an Operator with Two System Telephones131

Group of Three Attendant

Terminals . . . . . . . . . . . . . . . . . 132

134

Configuring the Multi-Company

Variant 135

Activating the Multi-Company

Variant . . . . . . . . . . . . . . . . . . . 135

Configuring and Managing

Companies. . . . . . . . . . . . . . . . 136

Assigning Users . . . . . . . . . . . . . . . 136

Assigning Trunk Groups . . . . . . . . 137

Allocating Routing Codes . . . . . . 137

Configuring the Company

Exchange . . . . . . . . . . . . . . . . . 137

Working with the Multi-Company

Variant 138

Company Telephone Book . . . . . .138

Making Calls Between

Companies . . . . . . . . . . . . . . . .139

Billing Charges per Company. . . .139

Software 140

PC Offline Configuration 140

Setting up TAPI

Setting up NET CAPI

Using the Systray Display

142

144

145

Browser for OpenCTI and

OpenHotel 146

Synchronising the PC Clock 147

Address Queries using LDAP 148

USB DECT Box on the

OpenCom 130/150 149

General Information . . . . . . . . . . .149

Installation and Configuration. . .149

Technical Data. . . . . . . . . . . . . . . . .150

Configuration Guide 151

Overview 152

PBX Ports

Easy Access

ISP Settings

RAS Settings

LAN-to-LAN Settings

E-mail Function

E-mail Access

153

154

155

156

157

158

159

Questions

General/Hardware

Telephony

DECT

LAN

Internet

Features

The OpenCom 100 is a communications system for integrated voice and data communication. The outstanding feature of this communications system is its modular structure:

■

The OpenCom 131 is equipped with all the necessary ports for connecting system telephones,

ISDN devices and analogue devices. The system enables Internet/intranet data communication, CTI applications and the system configuration with a standard web browser. Additionally, the OpenCom 131 is equipped with a slot for installing an “M100-AT” interface card.

With this interface card, the

OpenCom 131 can be connected to analogue trunk lines.

■

Even with the smallest

OpenCom 130 version, it is possible to use all the most important communications applications. The basic module enables telephony with system telephones, ISDN telephones and analogue terminals, Internet / intranet data communication,

CTI applications, sub-system operation and system configuration using a standard Web browser.

The expansion module of the

OpenCom 130 provides three slots for further interface cards.

Using different combinations of interface cards, the configuration of the OpenCom 130 can be tailored exactly to your communications requirements. The need for additional U pn

ports supporting DECT, further S

0 ports or more a/b ports can be met using one or more interface cards without changing the system.

■

OpenCom 150 is a system that can be tailored exactly to your communications requirements.

Initially, the main module doesn’t carry any telephony interfaces. They can be added by means of additional interface cards. The main module provides five slots for different combinations of interface cards. Unlike the OpenCom 130, the main module of the OpenCom 150 is not divided into basic and expansion modules.

■

All named variations of the

OpenCom 100 (OpenCom 130/

131/150) offer additionally two special slots:

– One slot to incorporate a V.24 interface card. This card provides a serial port.

Features

– One slot to incorporate doorstation equipment interface card.

■

You can use an additional insertable memory card (Compact-

Flash) to operate further program packages, viz. the

OpenVoice and OpenAttendant digital voice memory and voice information systems.

■

The special interface card M100-

AT4 enables connecting analogue exchange lines. Additional information can be found in the user manual “M100-AT4 Interface Card”.

■

Another special interface card provides an internal U-R2 compatible DSL modem. Additional information can be found in the user manual “M100-ADSL Interface DSL Modem”.

Cascading

Using the expansion module, the

OpenCom 130 can be cascaded with a second OpenCom 130 communications system. An Ethernet switch on the expansion module further enables applications featuring media convergence, such as the operation of a VoIP port available in the future.

It is possible to cascade two

OpenCom 150 units. Two ports of the Ethernet switch residing on the main module can be used externally.

Two other ports are available for internal use with interface cards.

With the OpenCom 131 no PBX cascading with another system is possible. However, PBX networking with a second infocom system is possible.

Further information regarding these configuration options can be found

in the chapters PBX Cascading start-

ing on page 109 and PBX Networking starting on page 114.

Telephony

The OpenCom 100 communications system is designed to be connected to an ISDN basic access using the

DSS1 protocol. System access (pointto-point) and multi-terminal access

(point-to-multipoint) are both supported. The two forms of access can be configured in parallel.

For this purpose

■ the OpenCom 131 includes two

ports (one external one and one that can be switched between internal/external),

■ the OpenCom 130 basic module includes two S

ports (one external one and one that can be switched between internal/external),

■ the OpenCom 130 expansion module with additional interface cards provides up to eight further S

0 ports (switchable

Features

between internal/external). An overview of the available cards

can be found under Interface

Cards starting on page 32,

■ the OpenCom 150 with interface cards provides up to 12 S

ports

(switchable between internal/ external). An overview of all possible interface card combinations can be found under

OpenCom 150 (5 Slots) starting on page 36.

The firmware of the OpenCom 100 is designed for configuring up to

300 users.

You can connect the following devices to the OpenCom 100:

■ analogue terminals

■

Euro-ISDN terminals

■

ISDN telephones (on the U pn port) OpenPhone 52

■

DeTeWe system telephones

■

DeTeWe RFP 21 and RFP 23 base stations and DECT handsets (via an RFP 21/23 base station on the

U pn

port of an interface card)

Note: On an OpenCom 131 the U

pn ports are not DECT-enabled. This means, DECT base stations and DECT terminals cannot be operated on this communications system.

An S

port can be used by Euro-ISDN terminals working in accordance with DSS1. A U pn

port is suitable for the OpenPhone range of DeTeWe system telephones. RFP 21/23 base stations can also be connected to the DECT-enabled U pn

ports on interface cards for an OpenCom 130 and an OpenCom 150. An analogue port is used by standard analogue devices.

If the CNIP (calling name identification presentation) feature is supported by your network provider, the latter will show you the name of callers in addition to their number for each incoming trunk call. The

OpenCom 100 supports the display of the name on system telephones.

However, if you have created an entry in the telephone book of the

OpenCom 100 under the number of the caller, this will be displayed instead.

The OpenCom 100 can be integrated into an existing network

(LAN) and be used by all workstations as an Internet access router and mail client.

Configuration and programming of the OpenCom 100 is performed by means of a special Web browser

(known as the “Web console”), which can be run on a connected PC.

The OpenCom 100 can also be configured at the customer service cen-

Features

tre and maintained by means of remote configuration.

A PC can be connected via a retrofitted V.24 interface card to the COM port for the purpose of configuring the system or transferring connection data.

To connect the OpenCom 100 to existing company hardware, “actor” ports (output) and “sensor” ports

(input) can be provided by retrofitting a doorstation interface card. For example, this can be used to operate a door opener and a doorbell via the system (this requires additional equipment).

There are two variants of doorstation equipment interface cards:

■

On an OpenCom 130 or an

OpenCom 131 a “M100-TFE” interface card can be operated.

This card provides two actor ports and three sensor ports to connect doorstation equipment.

■

On an OpenCom 150 a

“M100-TFE-2” interface card can be operated. This card provides four actor ports and four sensor ports. This card enables to operate two entrance intercom systems, each providing two sensor ports for bell keys.

The OpenCom 100 allows you to use

CTI (Computer Telephony Integration) applications made by other manufacturers. This requires installation of a TAPI driver on a Windows

PC (see Setting up TAPI starting on page 142). The OpenCom 100 also

has an integrated dialling wizard: the OpenCTI 50. Via the OpenCTI 50 users can call up and use telephone functions on PCs without first having to install a special TAPI driver.

The OpenCom 100 complies with the regulations for telecommunications equipment. The DSS1 protocol is implemented.

Packet data in the D channel

Some business applications, for instance POS terminals, cash registers or credit card terminals, require a permanent data connection over the

X.25 packet data network. Packet data transfer through the ISDN D channel (according to X.31 via

SAPI 16) can also be established between several S

interfaces of the

OpenCom 100. Simultaneous connections are distinguished by means of a TEI (Terminal Endpoint Identifier).

X.31 packet data can be forwarded between two S

interfaces (for instance an internal and external S

interface). Equally, data can be forwarded (“routed”) over permanent

QSIG lines. Data can also be routed over an S

interface. It is possible to operate multiple terminals with the same TEI on different internal S

interfaces. A TEI mapping table allows

Features

these X.31 connections to be routed to the same external S

interface.

The routing table for X.31 packet data is set in the Configurator under

PBX Configuration: X.31. Additional information can be found in the Configurator online help files.

Internet Access

It is possible to connect individual

PCs to the OpenCom 100 via the internal S

ports, or to connect an entire LAN to the OpenCom 100 via the

Ethernet port. These PCs can access the Internet via the OpenCom 100. If

Internet access is already available from an Internet service provider, this can be configured in the

OpenCom 100. If the client network is not IP-capable, the OpenCom 100 can administer the IP configuration necessary for Internet access. The

OpenCom 100 has an integrated

DHCP server and a DNS server, which in this case take over IP address administration and name resolution for the client PCs.

The OpenCom 100 enables Internet access for all connected PCs by means of a common IP address. Only this is externally visible. The local IP addresses of the client PCs are translated to the IP address of the

OpenCom 100 by network address translation (NAT). In this way the client PCs in the LAN cannot be reached directly from the Internet.

This protects them from direct external attack. The LAN is additionally protected by the OpenCom 100 filter lists, which can be customised individually (firewall function).

Note: We recommend you to read

through the explanations under Useful Information on Internet Access starting on page 90.

DECT Data Communication

Note: With an OpenCom 131 DECT

Data Communication is not possible because the OpenCom 131 U pn

ports are not DECT-enabled.

A USB DECT Box or the

OpenPhone 27 DECT terminals enable PCs that are not connected to the

OpenCom 100 via the internal S

0 ports or the Ethernet interface to access the Internet. These PCs can make full use of all the Internet and e-mail features of the OpenCom 100.

Data is transmitted via the internal data interface of the OpenPhone 27.

For this the OpenPhone 27 is connected via a supplied adapter with the serial port of the PC. The Internet can then be accessed directly via the remote data transfer (i.e. dial-up) network. The OpenPhone 27 sets up a data connection with the

OpenCom 100 via the DECT air interface. The remainder of the connection set-up is either direct - through an ISDN B-channel - or indirect - through the internal RAS access of the OpenCom 100. Indirect RAS access is preferable. This uses the rout-

Features

ing function of the OpenCom 100 and thus also the security features of the shared Internet access.

Using the USB DECT Box obtainable as an add-on, it is possible for a PC to establish a wireless (DECT) ISDN data connection. This USB DECT Box is connected to the PC via the USB port.

For detailed information on the installation of the required driver software and the various types of con-

figuration, refer to USB DECT Box on

the OpenCom 130/150 starting on page 149 and to the user guide for

the OpenPhone 27.

For information on configuration of the OpenPhone 27 with a data interface, please refer to the online help documentation of the

OpenCom 100.

E-mail

The OpenCom 100 has an integrated e-mail function that is able to use the POP3, APOP or IMAP4 protocols to check the Internet service provider for incoming mail. When configuring the OpenCom 100, e-mail account query can be configured for every member of staff.

The OpenCom 100 then fetches the incoming e-mail headers (subjects) and senders from the mail server at set intervals, and forwards them to users’ system terminal.

E-mail accounts for the sending email can also can be configured for users. E-mails can then, for example, be sent directly from the

OpenCTI 50 to other users. In addition, users who have had a voicebox configured for themselves, can let themselves be notified of new voicebox messages via e-mail.

Important events and errors are kept by the OpenCom 100 in an internal log book: the error store. To inform or alert the system administrators, entries in the log book (system messages) can be sent via e-mail.

Further Network Features

You can offer staff the possibility of dialling into the LAN by means of

RAS access.

A LAN-to-LAN link can also be implemented by ISDN. In this way two

OpenCom 100s can connect their

LANs by dial-in on demand.

A NET-CAPI program (driver software on the system CD-ROM) allows you to use ISDN functions on those

PCs that do not possess a built-in

ISDN card.

Further Telephony Features

Installing an extra memory card allows you to operate a digital voice memory and voice information system. For more information, refer to the user guides called “OpenVoice” and “OpenAttendant”.

You can optimise your telephone communication by using the team

Features

functions and the call-queuing function.

With an additional licence, the web application “OpenCount” can be used. This web application enables you to register and store telephony connections and evaluate the connections with user defined filters.

Further information can be found in the online help of the web console.

As your company’s requirements grow, the OpenCom 100 can be networked with other telecom systems.

The OpenCom 100 can then operate as a sub-system or DECT server. To operate the system as a DECT server the system’s U pn

ports must be

DECT-capable. It is also possible to create a telecom system with several networked telecom installations.

Voice over IP (VoIP)

The OpenCom 100 supports the connection of VoIP terminals and thereby allow telephony via the existing company network infrastructure. For this purpose, corded system terminals of the type

“OpenPhone IP” are available. These devices have the same functionality and support the same features as the non-IP enabled system terminals

“OpenPhone”. For users who wish to use PC supported telephony, the IP system terminals are also available as separate licensable software variations (OpenSoftphone). You will find further information in the chap-

ter Voice over IP (VoIP) starting on page 93).

Glossary

Refer to the explanations in the glossary (supplied as a PDF file on the system CD).

Features

Factory Settings on Delivery

The following basic settings and features are active on delivery. We recommend that you configure the

OpenCom 100 to your individual requirements before putting it into

operation (see Configuration starting on page 63).

The factory settings apply to smallest version of the OpenCom 131 and

OpenCom 130 (which only features the basic module). If an expansion module with interface cards exists, the additional interfaces are initially unconfigured. You must therefore first configure the slots of the expansion module to commission the interfaces.

Note: The OpenCom 150 generally

requires the slots to be configured before any interface can be commissioned.

Telephony Functions

OpenCom 130

■

The S

1 port is configured as a multi-terminal connection, and the S

2 port as a system port.

■

OpenPhone 63 system telephones with the telephone numbers 30 to 32 are configured on the three U pn

ports.

■

Analogue terminals with the telephone numbers 10 to 13 are configured on the four a/b ports.

OpenCom 131

■

The S

1 port is configured as a multi-terminal connection, and the S

2 port as a system port.

■

OpenPhone 63 system telephones with the telephone numbers 30 to 32 are configured on the three U pn

ports.

■

Analogue terminals with the telephone numbers 10 to 17 are configured on the eight a/b ports.

Telephony Functions Factory Settings on Delivery

OpenCom 150

With the OpenCom 150 all ports (S

U pn

and a/b ports) are realised by installing a specific combination of interface cards for this purpose. An overview of available interface cards can be found in the “Interface cards”chapter in the section

OpenCom 150 (5 Slots) starting on page 36.

■

The OpenCom 100 is configured ready for operation in Germany.

■

Analogue devices: The dialling mode (pulse dialling or DTMF) is automatically detected.

■

All corded terminals connected to the basic module ring when there are incoming external calls.

■

The system PIN, for example for remote-programmable call diversion, is set at “0000”.

Authorisations

The use of functions by a terminal on the OpenCom 100 is regulated by means of authorisations. Authorisation is configured by means of user groups to which the users with their terminals are then assigned.

Three user groups are preset: “Administrators”, “Standard” and

“Guests”. “Administrators” have access to all functions of the

OpenCom 100 and unrestricted configuration rights. Users in the

“Guests” group cannot configure the

OpenCom 100, are not able to make external calls, and have only restricted use of the terminal functions of the OpenCom 100. The “Standard” user group, because of its default settings, is well suited as a starting point for the creation of user groups for normal users of the system (e.g. the staff members of a company).

Note: When the OpenCom 100 is

commissioned, all connected terminals are initially in the “Administrators” group until a user logs on to the

Web console. Subsequently, all terminals are automatically in the “Guests” group (see also the chapter entitled

Configuring the OpenCom 100 starting on page 72). For more details on

the configuration of user groups, refer to the online help in the chapter entitled “User Manager”.

The following terminal functions are factory preset to the “Administrators” group:

Factory Settings on Delivery Authorisations

■

External line access: international numbers can be dialled from all configured telephones.

External lines must be seized by entering a prefixed code.

■

Least cost routing is not active.

As soon as LCR is configured, users can make calls via individually selected call-by-call providers.

■

“VIP call” is activated.

■

Announcements to system telephones are possible.

■

Baby calls can be configured.

■

If a call key is configured for a user on more than one terminal, he can program this key for more than one outgoing call, i.e. he can use his various terminals to make parallel calls from this telephone number.

■

“Pick-up” and “Pick-up selective” of calls from other telephones are activated. Pick-up protection is deactivated.

■

“Call removal” is deactivated.

■

Callback (on busy) can be activated.

■

If more than one terminal is configured for a user under the same number, they can suppress the signalling of calls on the parallel terminals.

■

Function “Reaction: Connection will be disconnected” is deactivated as callers trying to reach a terminal that cannot be reached or is busy will hear a busy signal.

■

The “call queue” function is deactivated.

■

Call forwarding to internal or external numbers can be activated.

Call forwarding after delay is executed after 20 seconds. Door calls and MSN groups can be forwarded. Call forwarding for other users and call forwarding by other users are deactivated.

■

It is possible to transfer an external call to an external subscriber.

■

Three-party conferences can be set up.

■

Connections can be parked.

■

Call protection can be activated, call-waiting protection, announcement protection and pick-up protection can not be activated.

■

Transmission of one’s own phone number (MSN or system access number) can be suppressed on a per-call basis.

Authorisations Factory Settings on Delivery

■

The telephone lock can be activated. The terminal PIN is

“0000”.

■

Interception of “malicious” callers is possible if this feature has been ordered from the network operator.

■

The white list, black list and call filters are not preconfigured and thus not active. If these lists are configured, they can be activated for the user groups. A special list with emergency telephone numbers is preset and activated.

■

Call lists on terminals list internal calls, external calls, calls from the door and calls that the user received while they were telephoning.

■

Function keys can be programmed on system telephones, no keys are locked.

■

The evaluation of connection data by external cost-recording programs is deactivated.

■

The cost multiplier is set to

100%, i.e. the costs are not multiplied by any factor. There are no preset basic amounts for the charging of calls.

■

Speed dialling is possible if this has been configured in the

OpenCom 100 central telephone book.

■

Keypad dialling can be used.

■

The door opener can be activated from all terminals. Door calls can be forwarded.

■

Time control is not active as there are no time groups configured.

■

Call diversion for SMS calls in the fixed-line network is not activated.

■

Calls can be marked with a booking number for the purpose of project based accounting.

■

Users can use the OpenCTI 50 to send short messages to other users.

■

Every user can change the configuration of the OpenCom 100.

■

Every user can create a personal telephone book and edit entries in the central telephone book.

■

Every user can read out the charges.

■

Applications requiring a license

(e.g. OpenCount) can be used after being activated.

■

Access via RAS is not allowed.

Factory Settings on Delivery Authorisations

■

E-mail notification to system terminals is possible. There are no user accounts configured for the sending of e-mails, the authorisation for sending e-mails is not deactivated.

■

The multi-company variant is not activated.

Internet Functions

■

RAS access (with or without callback) can be set up for every

OpenCom 100 user. RAS access requires activation of the RAS authorisation.

■

More than one mail account query can be set up for every user.

■

Every user with a system terminal can be informed automatically of the receipt of e-mails.

■

Users can disconnect existing Internet connections (via the

OpenCom 100 Web console and from a system terminal if the function has been configured on that terminal).

The following IP addresses are preset for the network configuration:

■

Host name: host

■

IP address: 192.168.99.254

■

Network mask: 255.255.255.0

The following addresses are transmitted to the client PCs in the LAN via DHCP or PPP:

■

Gateway address:

192.168.99.254

■

Domain name: domain

■

Domain name server:

192.168.99.254

■

PPP addresses: 192.168.100.0 to

192.168.100.10

■

DHCP addresses: 192.168.99.129 to 192.168.99.148

You can change the IP settings in the

Configurator. Check with the network administrator responsible for the LAN if you wish to do this.

Internet Functions Factory Settings on Delivery

Installation

Scope of Delivery

The delivery consists of:

■

One OpenCom 131 communications system (in a basic version) or OpenCom 130 (in a basic version with a basic module) or

OpenCom 150

■

One connection cable for the

ISDN S

port

■

One set of mounting screws and wall plugs

■

One plug-in power supply (of the TR25240-E-01A13 type) to supply the basic module

With the OpenCom 130 this power supply is dimensioned to operate the basic module only.

Installing the expansion module requires an additional power supply.

■

One set of short user guides

■

One CD including the complete documentation and software

The OpenCom 130 expansion set consists of:

■

One expansion module

■

One AC adapter with a connection cable to supply the expansion module with power

■

One mounting set with which to install the expansion module and the AC adapter in the

OpenCom 130 housing

■

One (short) Ethernet connection cable with which to connect the basic module to the expansion module.

Installation Scope of Delivery

Safety Precautions

The CE symbol on the product confirms that it meets the technical guidelines on user safety and electromagnetic compatibility valid at the time of approval.

Please note: Installation and

maintenance should only be performed by specially trained personnel. Always remove the power plug and the plug-in power supply from the mains socket before connecting devices to the OpenCom 100 ports.

The housing cover may only be opened by authorised personnel.

Unauthorised opening of the housing cover and improper repair may damage the OpenCom 100 and invalidate the warrantee.

CAUTION!

DANGER! This device contains hazardous voltages. To make the system power less, remove the power plug and the plug-in power supply from the socket.

Static charges can damage the

OpenCom 100. Make sure you discharge yourself and your tools before and while installing electrical and electronic components of the OpenCom 100.

The OpenCom 100 may only be plugged into mains sockets with a protective earth conductor. Mount the OpenCom 100 only close to easily accessible sockets.

Only use the original plug-in power supply: No. 4512699 (TR25240-E-

01A13 type) for an OpenCom 131 and for the basic module of an

OpenCom 130.

Only devices that deliver safety extra-low voltage (SELV) may be connected to the OpenCom 100.

Proper use of authorised devices meets this requirement.

Only devices meeting the technical requirements may be connected to the analogue ports. For details, refer

to the section entitled a/b Ports starting on page 41.

Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect the OpenCom 100 to a Local

Area Network (LAN).

Safety Precautions Installation

Do not allow any fluid to penetrate the OpenCom 100, because this may cause electric shocks or short circuits.

Do not install the OpenCom 100 during a storm. Do not connect or disconnect lines during a storm.

The OpenCom 100 is designed for indoor use only. Lay the cables so that they cannot be walked on or tripped over.

The connection of external devices to the sensor/actor should be performed by a qualified electrician.

Declarations of Conformity

The OpenCom 130, OpenCom 131 and OpenCom 150 ITC systems conform to the requirements set down in the EU directive 99/5/EC.

The Declaration of Conformity can be viewed at the DeTeWe Web site at http://www.detewe.de.

Mounting Location

The ambient temperature for operating the OpenCom 100 must be between +5 and +40°C. The power supply must be 230 V/50 Hz AC. A separate fuse for the power supply is recommended.

To maintain the prescribed ambient temperature, mount the

OpenCom 100 in a well-ventilated location, away from direct sources of heat.

Do not position the OpenCom 100

■ in front of or above heat sources such as radiators,

■ in direct sunlight,

■ behind curtains,

■ in small, unventilated, damp rooms,

■ on or near inflammable materials,

■ or near high-frequency devices such as transmitters, X-ray or similar apparatus.

Use a separate 230 V power circuit and install overvoltage protection.

Installation Declarations of Conformity

Wall Mounting

The OpenCom 100 is mounted on the wall with three screws as shown in this diagram:

To fasten the screws at points B and

C, remove the cover of the

OpenCom 100 and insert the screws in the holes provided for this purpose. The OpenCom 100 is suspended from the screw at point A, so there must be a space of 3 mm between the screw and the wall.

184

Mounting plan

332

134

Installing an Expansion Set

This chapter is addressed to customers operating an OpenCom 130 system and who wish to equip their infocom system with multiple interface cards for extra ports.

With the OpenCom 150 and

OpenCom 131 infocom systems installing an expansion set is not necessary:

■

With the OpenCom 150, all functions reside on only one large module. For this reason, the installation of an expansion set is not necessary for the

OpenCom 150.

■

The OpenCom 131 is equipped with a single slot for installing an additional interface card.

Installing an expansion set is not necessary.

The OpenCom 130 has two separate modules offering more flexibility for extending the system. You can either install the expansion module when you first assemble the system or later as part of a system upgrade. In both cases, follow the mounting sequence as described here:

1. Turn off the OpenCom 130. Unplug the plug-in power supply from the socket. You should not install the expansion module or

Wall Mounting Installation

install or uninstall additional interface cards while the

OpenCom 130 is turned on.

2. Open the housing cover of the

OpenCom 130. In this case, care-

fully follow the Safety Precau-

tions starting on page 18.

The existing basic module is mounted in the left half of the housing. No components may be mounted in the right half of the housing.

3. Place the expansion module in the intended mounting location in the right half of the housing.

Be sure to align the 96-pin connector properly to the socket on the basic module. Push the expansion module towards the basic module so that both modules are securely connected to one another via the 96-pin connector.

Slot 1 Slot 2 Slot 3

Installing the expansion module

Installation Installing an Expansion Set

4. Carefully press the expansion module at the top and bottom right, pushing it into the locking hooks provided (see “A” and “B” in the diagram). Secure the expansion module using the Phillips screws provided in the expansion set (see “1” to “4” in the diagram).

Installing the power supply for the expansion module

5. Place the power supply to the right of the expansion module.

Carefully press the power supply into the mounting recess provided (shown in the diagram as

“1”). Move the power supply forwards until it snaps into place in all six pressure terminals (“A”,

“2”).

6. Connect the power supply output (flat conductor cable) to the appropriate jack of the expansion module. Insert the fully insulated connector of the mains supply in the power supply connection provided.

7. Establish an Ethernet connection between the LAN port of the basic module and the LAN1 port of the expansion module

Installing an Expansion Set Installation

use the short Ethernet connection cable from the expansion set. The LAN0 port of the expansion module is intended for connection to a corporate LAN. You can connect an existing Ethernet connection cable to the LAN0 port of the expansion module.

You usually install at least one interface card on the expansion module.

To do this, read the instructions in the following section.

Please note: Two power supplies

are provided for the OpenCom 130 with an expansion module. Always turn on the power supply of the expansion module first and then plug in the plug-in power supply.

Installing Interface Cards

The expansion module and the basic module of the OpenCom 130 resp. the main module of the

OpenCom 150 can be expanded using interface cards. The main module of the OpenCom 131 is quipped with one large and two small slots for installing interface cards.

Please note: Turn off the

OpenCom 100. Unplug both the plugin power supply and (for an

OpenCom 130/150) the main supply from the socket. You must not install or uninstall interface cards while the

OpenCom 100 is turned on.

V.24 and Doorstation

Equipment Slots

Doorstation equipment

V.24

OpenCom 130: V.24 and doorstation equipment slots

Installation Installing Interface Cards

Doorstation equipment

OpenCom 131: V.24 and doorstation equipment slots

V.24

Doorstation equipment

OpenCom 150: V.24 and doorstation equipment slots

The OpenCom 100 has two slots in which special interface cards can be operated (V.24 and doorstation equipment). You can see the location of these slots in the diagrams.

■

The doorstation equipment interface card (also called “Door

Phone” or “Door Bell”) provides

“actor” ports and “sensor” ports.

With the OpenCom 130 and the

OpenCom 131 systems, an

“M100-TFE” interface card can be used. For connecting a door station, this card type offers two actor and three sensor ports.

With the OpenCom 510 system, an “M100-TFE-2” interface card can be used. This card type offers four actor and four sensor ports. With this card, two door stations can be connected with two call buttons for each door station.

■

The V.24 interface card provides a serial port.

Proceed as described below to install one or both of these interface cards:

1. Turn off the OpenCom 100.

Open the housing cover.

2. Remove the slot card from the transport packaging. Check that it is the correct type of slot card.

(There is a sticker with the type name on the connector.)

Installing Interface Cards Installation

CAUTION!

Static charges can damage electronic components. Pay attention to the regulations regarding the handling of electrostatically sensitive components.

3. Carefully insert the interface card in the slot provided. The component side must face to the right.

Ensure the plug-in connection is sitting securely.

4. Connect the required port cable to the corresponding pressure terminals or RJ45 jacks (see also

Positions of the Ports starting on page 30).

5. Close the housing cover. Turn on the OpenCom 100.

You can query the status of the doorstation equipment interface card and the V.24 interface card in the

Web console when the

OpenCom 100 is operational again.

To do this, call up the PBX Configu-

ration: Ports: Slots menu page. The

Status column in the table displays a green tick beside the name of the interface card.

Slots for Additional

Interface Cards

The OpenCom 131 offers one large slot to operate an additional interface card. The interface card is connected with two port jacks.

The OpenCom 130 has three (the

OpenCom 150 five) large slots in which you can operate interface cards. Each interface card is connected to the expansion module resp. to the main module via two port jacks. The following properties characterise the large slots of the

OpenCom 130/150:

■

There is no prescribed order in which to use the jacks. You can, for example, therefore operate an interface card in slot 3 even though slot 2 is not occupied.

■

Each of the slots is connected to a group of pressure terminals.

Therefore there are also three pressure terminal groups on the expansion module of the

OpenCom 130 (five on the main module of an OpenCom 150). To be able to distinguish these, all the pressure terminals in a group are the same colour.

■

The slots are not of the same type. Therefore some of the available interface cards may not be operated in all slots. Note

the overview under Interface

Cards starting on page 32.

Installation Installing Interface Cards

Type (name) of interface card

OpenCom 130: Installing an interface card in an expansion module slot

CAUTION!

Proceed as described below to install an interface card:

1. Turn off the OpenCom 100. Open the housing cover.

2. Remove the slot card from the transport packaging. Check that it is the correct slot card type.

There is a sticker with the type name on the connector.

Static charges can damage electronic components. Pay attention to the regulations regarding the handling of electrostatically sensitive components.

3. Carefully insert the interface card in the slot provided. The component side must face to the right.

Ensure the plug-in connection is sitting securely.

Installing Interface Cards Installation

4. Connect the required port cable to the corresponding pressure terminals of the relevant pres-

sure terminal group (see also Po-

sitions of the Ports starting on page 30).

5. Close the housing cover and turn on the OpenCom 100 again.

The software of the OpenCom 100 can detect the type of interface card present. The interface card must still be configured individually for commissioning.

You can query the status of the interface cards in the Web console when the OpenCom 100 is operational again. To do this, call up the PBX

Configuration: Ports: Slots menu page. The Status column of the table displays a green tick beside the slot name (for an OpenCom 130 e.g. 0/1,

0/2 and 0/3). The column of the table must list the correct type of interface card.

Available Ports

The OpenCom 100 has the following

OpenCom 130

The listed interfaces and ports are located on the basic module of the

OpenCom 130. Further interfaces and ports can be added by installing the expansion set and additional in-

terface cards (see Installing an Ex-

pansion Set starting on page 20 and

Installing Interface Cards starting on page 23).

■

One S

port to connect to an external S

bus (usually the NTBA), designed as an RJ45 jack (S

■

One switchable S

port (S

2), which can be connected as either an internal or external S

0 bus. The internal connection is via a pressure terminal and the external connection via an RJ45 jack.

■

Three U pn

ports, designed as pressure terminals (U pn

1 to

U pn

■

Four analogue a/b ports, designed as pressure terminals

(a/b1 to a/b4)

■

One slot to incorporate a doorstation equipment interface card. The following ports can be used with such a card:

Installation Available Ports

two actor ports for connection to a door opener and the intercom of doorstation equipment.

These are designed as pressure terminals (actor1 to activate a door opener and actor2 to activate doorstation equipment); three sensor ports for connection to the bell keys of doorstation equipment, designed as pressure terminals (sensor 1 to sensor 3)

■

One slot to incorporate a V.24 interface card. The following port can be used with the V.24 addon card: one COM port to connect to a PC to configure and transmit connection data, designed as an

RJ45 jack

■

One port to the LAN (10BaseT), designed as an RJ45 jack

■

One CompactFlash “base” to incorporate a type I or type II CompactFlash memory card. These cards are necessary to operate the OpenVoice and Open-

Attendant program packages.

Only use high speed memory cards which are recommended by DeTeWe. Other memory cards or “Microdrive” type memory cards may not be able to maintain the required access speed.

Tip: For the stored voice announcements and a recording time of one hour a memory card with 32 Mbyte is required.

■

One port jack to connect the plug-in power supply to power the basic module. Only use the original OpenCom 130 plug-in power supply provided in the supply scope to power the basic module.

OpenCom 131

■

One S

port to connect to an external S

bus (usually the NTBA), designed as an RJ45 jack (S

■

One switchable S

port (S

2), which can be connected as either an internal or external S

0 bus. The internal connection is via a pressure terminal and the external connection via an RJ45 jack.

■

Three U pn

ports, designed as pressure terminals (U pn

1 to

U pn

■

Eight analogue a/b ports, designed as pressure terminals

(a/b1 to a/b8)

■

One slot to incorporate a doorstation equipment interface card. The following ports can be used with such a card:

Available Ports Installation

two actor ports for connection to a door opener and the intercom of doorstation equipment.

■

One slot to incorporate a V.24 interface card. The following port can be used with the V.24 addon card: one COM port to connect to a PC to configure and transmit connection data, designed as an

RJ45 jack

■

One port to the LAN (10BaseT), designed as an RJ45 jack

■

One CompactFlash “base” to incorporate a type I or type II CompactFlash memory card. These cards are necessary to operate the OpenVoice and Open-

Attendant program packages.

Only use high speed memory cards which are recommended by DeTeWe. Other memory cards or “Microdrive” type memory cards may not be able to maintain the required access speed.

Tip: For the stored voice announcements and a recording time of one hour a memory card with 32 Mbyte is required.

■

One port jack to connect the plug-in power supply. Only use the original OpenCom 131 plugin power supply provided in the supply scope.

OpenCom 150

The listed interfaces and ports are located on the main module or on the connection module of the

OpenCom 150. Further interfaces and ports can be added by installing

additional interface cards (see In-

stalling Interface Cards starting on page 23).

■

One slot to incorporate a double doorstation equipment interface card. The following ports can be used with such a card:

Four actor ports for connection to a door opener and the intercom of doorstation equipment.

These are designed as pressure terminals (actor1 and actor3 to activate door openers, actor2 and actor4 to activate doorstation equipment)

Four sensor ports for connection to the bell keys of doorstation equipment, designed as

Installation Available Ports

pressure terminals (sensor 1 to sensor 4)

■

One slot to incorporate a V.24 add-on card. The following port can be used with the V.24 addon card: one COM port to connect to a PC to configure and transmit connection data, designed as an

RJ45 jack

■

Two PCM ports for the connection of up to three systems, designed as an RJ45 socket (PCM)

■

Two ports to the LAN

(100BaseT), designed as RJ45 jacks

■

One CompactFlash “base” to incorporate a type I or type II CompactFlash memory card. These cards are necessary to operate

Default setting the OpenVoice and Open-

Attendant program packages.

Only use high speed memory cards which are recommended by DeTeWe. Other memory cards or “Microdrive” type memory cards may not be able to maintain the required access speed.

Tip: For the stored voice announcements and a recording time of one hour a memory card with 32 Mbyte is required.

■

One port jack to connect the plug-in power supply. Only use the original OpenCom 150 plugin power supply provided in the supply scope.

Positions of the Ports

The following diagrams show the positions of the ports:

U pn

2+3

2 a/b

3+4

Sensor

1+2

Sensor

RJ45

2 a/b

1+2

LAN Actuator

1+2

DC in

V.24

Position of the ports on the basic module (OpenCom 130)

Available Ports Installation

Slot 1 Slot 2 Slot 3

Slot

1-1

Slot

1-2

Slot

2-1

Slot

2-2

Slot

3-1

Slot

3-2

Slot

1-3

Slot

1-4

Slot

2-3

Slot

2-4

Slot

3-3

Slot

3-4

PCM LAN 1 LAN 2 LAN 0

Slot

1-5

Slot

2-5

Slot

3-5

Position of the ports on the expansion module (OpenCom 130)

Default setting

Slot

V.24

Slot

Doorstation equipment

1-1

1-2

1-3

U pn

2+3

2 int a/ b a/ b

Sensor

1+2

Sensor 3

1 ext

2 ext a/ b a/ b

Actor

1+2

V.24

LAN

Position of the ports on the OpenCom 131

Slot 1

1- 4 1- 5

Slot 1

DC in

Installation Available Ports

Default setting

V.24

Actuator

1+2 3+ 4

Slot 1

1 S

2 1-1 1-2 S

Slot 2

2-1 2-2

Slot 3

3-1 3-2

Slot 4

4-1 4-2

Slot 5

5-1 5-2

1+2 Sensor 3+ 4

3 S

1-3 1- 4

1-5

2-3 2- 4

2-5

Door

1+2

Position of the ports on the OpenCom 150

3-3 3- 4 4-3 4-4

3-5 4-5

5-3 5-4

5-5

Interface Cards

OpenCom 131 (1 Slot)

An interface card of type

“M100-AT4” can be installed in the free large slot. With this interface card it is possible to connect the

OpenCom 131 to analogue trunk lines.

Interface Cards Installation

OpenCom 130 (3 Slots)

The following overview shows the available interface cards.

Interface card

M100-S4: 4 x S

M100-U4d: 4 x U pn

M100-U8d: 8 x U pn

M100-S2U6d:

2 x S

and 6 x U pn

M100-S2A6:

2 x S

and 6 x a/b

M100-A4: 4 x a/b

M100- A8: 8 x a/b

M100-AT4

M100-ADSL Interface

Slots

1 2

● ●

Special features

are switchable internally/externally

U pn

are DECT-enabled

U pn

are DECT-enabled

U pn

are DECT-enabled

are switchable internally/externally

● ● ●

● 4 analogue trunk lines

●

1/1

1/3

Slot 1

1/2

1/4

Slot 2

2/1 S

2/2

2/3 S

2/4

Slot 3

Ports: 4 x S

Installation Interface Cards

Slot 1 Slot 2

U pn

1/1 U pn

1/2 U pn

1/3 U pn

1/4 U pn

2/1 U pn

2/2 U pn

2/3 U pn

2/4

Slot 3

Ports: 4 x U pn

Slot 1 Slot 2

U pn

1/1 U pn

1/2 U pn

1/3 U pn

1/4 U pn

2/1 U pn

2/2 U pn

2/3 U pn

2/4

U pn

1/5 U pn

1/6 U pn

1/7 U pn

1/8 U pn

2/5 U pn

2/6 U pn

2/7 U pn

2/8

Ports: 8 x U pn

Slot 1

1/1 S

1/2

Slot 2

2/1 S

2/2

U pn

1/1 U pn

1/2 U pn

1/3 U pn

1/4 U pn

2/1 U pn

2/2 U pn

2/3 U pn

2/4

Slot 3

U pn

1/5 U pn

1/6 U pn

2/5 U pn

2/6

Ports: 2 x S

and 6 x U pn

Slot 1

1/1 1: S

1/2 S

2/1

Slot 2

1: S

2/2

Slot 3 ab 1/1 ab 1/2 ab 1/3 ab 1/4 ab 2/1 ab 2/2 ab 2/3 ab 2/4 ab 1/5 ab 1/6 ab 2/5 ab 2/6

Ports: 2 x S

and 6 x a/b

Interface Cards Installation

Slot 1 Slot 2 Slot 3 ab 1/1 ab 1/2 ab 1/3 ab 1/4 ab 2/1 ab 2/2 ab 2/3 ab 2/4 ab 3/1 ab 3/2 ab 3/3 ab 3/4

Ports: 4 x a/b

Slot 1 Slot 2 Slot 3 ab 1/1 ab 1/2 ab 1/3 ab 1/4 ab 2/1 ab 2/2 ab 2/3 ab 2/4 ab 3/1 ab 3/2 ab 3/3 ab 3/4 ab 1/5 ab 1/6 ab 1/7 ab 1/8 ab 2/5 ab 2/6 ab 2/7 ab 2/8 ab 3/5 ab 3/6 ab 3/7 ab 3/8

Ports: 8 x a/b

Slot 1 Slot 2 Slot 3

ab 3/1 ab 3/2 ab 3/3 ab 3/4

M100-AT4 Interface Card (4 analogue trunk lines)

Slot 1 Slot 2

Slot 3

a b

U-R2

M100-ADSL Interface (DSL modem)

Installation Interface Cards

OpenCom 150 (5 Slots)

The following overview shows the available interface cards.

Interface card

M100-S2A6:

2 x S

and 6 x a/b

M100-A4: 4 x a/b

M100-AT4

M100-ADSL

Slots

1 2 3

● ● ●

Special features

M100-S4: 4 x S

M100-U4d: 4 x U pn

M100-U8d: 8 x U pn

M100-S2U6d:

2 x S

and 6 x U pn

M100-A8: 8 x a/b

●

are switchable internally/ externally

U pn

are DECT-enabled

U pn

are DECT-enabled

U pn

are DECT-enabled

are switchable internally/ externally

● ●

are switchable internally/ externally

● ● ● ●

●

● ● ●

*) In case no doorstation equipment interface card is used

● ● ●

4 analogue trunk lines

● ● DSL

Slot 4 Slot 5

1/1

1/3

Slot 1

1/2

1/4

2/1

2/3

Slot 2

2/2

2/4

3/1

3/3

Slot 3

3/2

3/4

Ports: 4 x S

Interface Cards Installation

Slot 1 Slot 2 Slot 3

U pn

1/1

U pn

1/2

U pn

1/3

U pn

1/4

U pn

2/1

U pn

2/2

U pn

2/3

U pn

2/4

U pn

3/1

U pn

3/2

U pn

3/3

U pn

3/4

Ports: 4 x U pn

Slot 1 Slot 2 Slot 3

U pn

1/1

U pn

1/2

U pn

1/3

U pn

1/4

U pn

2/1

U pn

2/2

U pn

2/3

U pn

2/4

U pn

3/1

U pn

3/2

U pn

3/3

U pn

3/4

U pn

1/5

U pn

1/6

U pn

1/7

U pn

1/8

U pn

2/5

U pn

2/6

U pn

2/7

U pn

2/8

U pn

3/5

U pn

3/6

U pn

3/7

U pn

3/8

Ports: 8 x U pn

Slot 1 Slot 2 Slot 3

1/1

1/2

2/1

2/2

3/1

3/2

U pn

1/1

U pn

1/2

U pn

1/3

U pn

1/4

U pn

2/1

U pn

2/2

U pn

2/3

U pn

2/4

U pn

3/1

U pn

3/2

U pn

3/3

U pn

3/4

U pn

1/5

U pn

1/6

Ports: 2 x S

and 6 x U pn

U pn

2/5

U pn

2/6

U pn

3/5

U pn

3/6

Slot 1 Slot 2 Slot 3

2/1

2/2

3/1

3/2 a/b

2/1 a/b

2/2 a/b

2/3 a/b

2/4 a/b

3/1 a/b

3/2 a/b

3/3 a/b

3/4 a/b

2/5 a/b

2/6 a/b

3/5 a/b

3/6

Ports: 2 x S

and 6 x a/b

Slot 4

Slot 5

Installation Interface Cards

Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a/b

2/1 a/b

2/2 a/b

2/3 a/b

2/4 a/b

3/1 a/b

3/2 a/b

3/3 a/b

3/4 a/b

4/1 a/b

4/2 a/b

4/3 a/b

4/4 a/b

5/1 a/b

5/2 a/b

5/3 a/b

5/4

Ports: 4 x a/b

Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a/b

2/1 a/b

2/2 a/b

2/3 a/b

2/4 a/b

3/1 a/b

3/2 a/b

3/3 a/b

3/4 a/b

4/1 a/b

4/2 a/b

4/3 a/b

4/4 a/b

5/1 a/b

5/2 a/b

5/3 a/b

5/4 a/b

2/5 a/b

2/6 a/b

2/7 a/b

2/8 a/b

3/5 a/b

3/6 a/b

3/7 a/b

3/8 a/b

4/5 a/b

4/6 a/b

4/7 a/b

4/8 a/b

5/5 a/b

5/6 a/b

5/7 a/b

5/8

Ports: 8 x a/b

Slot 1 Slot 2 Slot 3 Slot 4 Slot 5

a/b

3/1 a/b

3/2

a/b

4/1 a/b

4/2

a/b

5/1 a/b

5/2 a/b

3/3 a/b

3/4

M100-AT4 Interface Card (4 analogue trunk lines)

a/b

4/3 a/b

4/4 a/b

5/3 a/b

5/4

Slot 1 Slot 2 Slot 5 Slot 3 Slot 4

a b

UR-2

a b

UR-2

M100-ADSL Interface (DSL modem)

Interface Cards Installation

Port Assignment, Termination,

Cable Lengths

S

Ports

Whether you use the switchable

0 ports for internal or external communication depends on your communications requirements and the existing basic accesses.

Note that the S

bus requires a terminating resistor of 100 ohms at each end.

In the case of the OpenCom 100, the

buses are terminated by software.

You make this setting in the S

0 port configuration in the Configurator on the Web console.

You can connect up to eight terminals on every internal S

bus; up to three of the terminals can operate without an external power supply.

The length of the four-wire cable of an internal S

bus must not exceed

150 m. The power consumption of each internal S

bus is approx. 2 W.

Ports on Interface Cards

OpenCom

IAE IAE

The S

bus is terminated at one end by the OpenCom 100.

IAE = ISDN socket (German: “ISDN Anschluß Einheit”) or an ISDN terminal.

TR = terminating resistor, the S

termination. The TR must be at the termination of the line. This can also be done by an appropriately wired IAE.

OpenCom

TR TR

IAE IAE

The S

bus is terminated by the TR at the ends.

Termination on an ISDN socket

Installation Port Assignment, Termination, Cable Lengths

0 int

2a 2b 1a 1b

0 ext

1a 1b 2a 2b

1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

Switchable S

port on a pressure terminal

You can add further S

0 ports to the

OpenCom 13/150 by installing suitable interface cards in a slot. These S

0 ports can be switched between internal and external operation.

Annotation concerning an

OpenCom 130:

In contrast to the basic module, the expansion module does not provide any additional RJ45 jacks for external S

ports. Therefore you can also use the pressure terminals of the expansion module for an external S

0 port. The port assignment of the pressure terminals is changed when the switch is made from internal to external operation. This can be seen in the diagram.

Tip: Let us say you have activated an IAE on an internal S

port, for example. If you switch this S

port to external operation, you require a crossed ISDN line to connect the IAE to an NTBA. The assignment of a crossed line is described in the chap-

ter PBX Networking under Direct Con-

nection starting on page 116.

U

Ports

Each of the U pn

ports enable the connection of a RFP 21/23 DECT base station or an OpenPhone 61, 63 or

65 telephone using a twin-wire cable.

Note: DECT base stations cannot be

operated on the U pn

ports of the ba-

sic module of an OpenCom 130. This

is only possible for U pn

ports on the interface cards of the expansion module.

Note: Only the system telephones

OpenPhone 61, 63 and 65 and the

ISDN telephone OpenPhone 52 can be operated on the U pn

ports of an

OpenCom 131. Operating a DECT

base station is not possible on these

U pn

ports.

The maximum permissible length of the twin-wire cable on a U pn

port is

500 m. This line may only be laid inside buildings.

The maximum permissible length of the twin-wire cable on a U pn

port of an interface card is 1,000 m when

0.6 mm cable (with twisted pairs) is used (these interface cards are available for an OpenCom 130/150).

The power consumption of each U pn port is approx. 3 W.

Port Assignment, Termination, Cable Lengths Installation

0 int

2a 2b 1a 1b

U pn

/RFP with 1 U pn

1 2 3 4 5 6 7 8

RFP with 2 U pn

1 2 3 4 5 6 7 8

Pin assignment of the S

and

U pn ports

a/b Ports

The a/b ports are for operating analogue devices (e.g. a fax machine, modem or telephone). The maximum permissible length of the cable is 1,000 m when twin-wire 0.6 mm cable (with twisted pairs) is used.

Doorstation equipment can be activated on an a/b1 port

(OpenCom 130, OpenCom 131). In this case, an electronic switch enables the low-frequency voltage to be separated from the feed.

Tip: It is possible to operate analogue trunk lines with an additional interface card. Further explanations regarding this interface card can be found in the “M100-AT4 Interface

Card” manual.

Actor/Sensor

In order to operate an entrance intercom and door opener, you need four twin-wire cables:

■ one cable between the entrance intercom and the a/b1 port,

■ one cable between the door opener and the Actor1 port,

■ one cable between the intercom input and the Actor2 port to activate the amplifier as well as

■ one cable between the doorbell and the sensor port.

Only use entrance intercoms and door openers complying with the

German FTZ Guideline no. 123D12.

A door station of the type “Door-

Line” can also be operated on the

OpenCom 100. This intercom is connected via a “DoorLine” module to one of a/b ports of the

OpenCom 100 (see Intercom System

(for a/b) starting on page 46).

LAN Port

The LAN port of the OpenCom 131 and the LAN port on the basic module of the OpenCom 130 enables integration of the OpenCom 100 into an existing in-house LAN by means of a 10 Mbit hub.

Installation Port Assignment, Termination, Cable Lengths

LAN ports on the expansion module of the OpenCom 130

The LAN ports on the expansion module (LAN0, LAN1 and LAN2) lead to the Ethernet switch of the expansion module. These LAN ports support 10 Mbit/s and 100 Mbit/s transmission speeds in half- or full-duplex operation. The change in transmission rate and mode of operation is automatic (“auto-sensing function”). The switch is also automatic for connections which require a crossed LAN line. For this reason, you can also use an uncrossed LAN line for a connection to another hub or switch.

LAN ports of the OpenCom 150

The technical characteristics of the

OpenCom 150 LAN ports (LAN0 and

LAN1) are similar to the LAN ports of the OpenCom 130 described in the previous section.

A LAN line (twisted-pair line in accordance with 10BaseT or

100BaseTX) can be up to 100 m long.

Secure operation with 100 Mbit/s requires the use of category 5 lines and line sockets. Use a shielded Ethernet cable (STP cable, Shielded

Twisted Pair cable).

DSL Port

With the OpenCom 130/150, an external DSL modem as well as an internal DSL modem (realized as a special interface card) can be operated. Further explanations regarding the integrated U-R2 compatible DSL modem can be found in the “M100-

ADSL Interface DSL Modem” manual.

External DSL modems can be connected via the LAN port. In the case of the OpenCom 100, the output of the DSL modem (NTBBA) is led to the

LAN port of the OpenCom 100 via an external switch or hub. The router subsequently converts the PPPoE protocol to the TCP/IP protocol of the LAN.

TAE

OpenCom

DSL & Uk

DSL

Splitter

Net

TCP/IP &

PPPoE

DSL

NTBA S

Crosslinked twisted pair cable

PPPoE

TCP/IP

DSL

Modem

Hub

Connecting the OpenCom 100 to the network via ISDN and DSL

Net

Port Assignment, Termination, Cable Lengths Installation

Connection of the DSL modem is via a crossover twisted-pair line. You can also use a switchable port on the hub, which is usually indicated by an

“X”.

Note: If an expansion module is in-

stalled in an OpenCom 130, you can

also use the unused LAN2 port to activate the DSL modem. Due to the

“auto-crossover” function, you do not require a cross-wired line with a LAN port of the expansion module. If you are operating this OpenCom 130 as a slave system in a cascaded PBX, the

LAN0 port on the expansion module of the slave system can be used in-

stead (see PBX Cascading starting on page 109).

PCM Port

The PCM port is used cascade two communications systems together

(see PBX Cascading starting on page 109).

Power Failure

In the event of a power failure, all the contents in the memory (program and user data) are saved without change. The internal clock continues to run for 24 hours. If the power failure lasts longer than

24 hours, the time and date are reset to the factory setting when power is switched on again. When the first external outgoing call is made, the time and date are set to the current value as given by the exchan1ge.

On the multi-terminal access, the

OpenCom 130/150 include an emergency service. In the event of a power failure, the external S

1 port is switched over to the S

2 port so that you can still use a connected telephone to make a call.

Emergency operation on a system access is not possible.

Installation Power Failure

Connectible Devices

The OpenCom 100 ports already offer a large number of possibilities for connecting devices. By installing additional interface cards (in an

OpenCom 130/150) the number of ports can be increased as required.

One of the many possible configurations is shown in the following diagram.

Hub

LAN

1 ext

NTBA

Sensor 1

Intercom/Relay

Intercom/Door opener

COM

2 int Actuator

1 + 2

U pn

1/2

U pn

3/4 a/b

1/2 a/b

3/4

Example of port assignment of the OpenCom 130 with terminals

Internal/External

S

Ports

All S

ports can be operated externally, i.e. on an ISDN network termination unit. The S

2 port of an

OpenCom 130 and an OpenCom 131 can also be connected internally.

0 ports on interface cards (available for an OpenCom 130 and

OpenCom 150) can also be switched external/internal. It is not possible to use both assignments simultaneously.

Up to eight devices per bus (ISDN telephones, ISDN fax machines, ISDN base stations, ISDN cordless telephones, ISDN adapters for the PC among others) can be connected to the internal S

ports by twin-pair cables. The power for three of these devices can be supplied by the bus; if more devices are used, they then re-

Connectible Devices Installation

quire their own power supplies. The internal S

buses enable point-tomulti-point calls as per the DSS1 protocol (Euro-ISDN).

U

Ports

A system terminal can be connected to every U pn

port by a twin-wire cable.

The OpenPhone 61, OpenPhone 63 and OpenPhone 65 are cord-bound system terminals. The OpenPhones

63 and 65 can be cascaded on a U pn adapter so that you can operate two

OpenPhones on one U pn

port. For further details, refer to the “Open-

Phone 61, 63, 65” user guide.

You can also operate the

OpenPhone 52 ISDN terminal on a

U pn

port.

The RFP 21/23 base station is required for the use of cordless system telephones (e.g. OpenPhone 26 or

OpenPhone 27). The OpenPhone 27 features an USB port on which you can transfer data and surf on the

Internet.

Note: You can only operate DECT

base stations on the ports of U pn

interface cards. These cards are available for an OpenCom 130 and an

OpenCom 150.

If this base station is connected to a

U pn

port of an interface card, four simultaneous calls are possible with the mobile parts. If the base station is connected to two U pn

ports, eight simultaneous calls are possible.

However, note that only as many external connections are possible as there are externally connected Bchannels available.

If you use a cordless handset such as the OpenPhone 26, this can also be contacted by other base stations using the GAP/CAP standard.

a/b Ports

The a/b ports a/b1 to a/b4 can be used for connecting analogue terminals. These can be for voice or data communication, and use DTMF or pulse dialling, e.g.

■ analogue telephones

■ class 3 fax machines

■ analogue modems (external or internal)

■ external devices for music on hold

■ external voice mail systems.

Additional a/b ports can be provided by installing interface cards (on an

OpenCom 130/150).

Installation Connectible Devices

Please note: Adhere to the fol-

lowing notes and recommendations regarding the connection of analogue devices. Devices not meeting the technical requirements of the

OpenCom 100 can cause damage to it.

Analogue Telephones

If analogue telephones are to be used, we recommend the use of devices featuring voice-frequency (VF) signalling, as the additional features of the OpenCom 100 cannot be used with pulse dialling.

Modems

The maximum transmission rate for analogue modems is 33.6 kbit/s

(V.34+).

Music on Hold

A suitable external device for music on hold is the Genius 2000, manufactured by Speech Design. If you do not operate an external MoH device, the OpenCom 100 offers an internal

MoH, which you can load in the Web console Configurator in the SYS

Configuration: Components menu.

For details, refer to the online Help.

Please note: Use only devices

with an input impedance of

600 ohms, floating connection, for external music on hold. Incorrect input impedance can cause irreparable damage to the OpenCom 100.

Voice Mail

If you are using an external voice mail system, it must be capable of handling the number of digits used for internal telephone numbers, e.g. five digits if you have configured five-digit internal numbers. We recommend the following Speech Design products: Memo 200/300/400 or Memo 200-A/300-A/400-A.

The external voice mail system can be connected to internal a/b ports as well as to internal S

ports. For both port types the voice mail system can activate the notification for system terminals with the code procedures

* 6 8 resp. # 6 8 .

Intercom System (for a/b)

The intercom systems “DoorLine

T01/02” and “DoorLine T03/04” of the german Telekom’s division

T-Com can be connected via the

“DoorLine M06” to any a/b port. The

“DoorLine” module provides the actor for the door opener contact.

Observe the following when connecting:

■

The intercom system and the

“DoorLine” module should be set to their factory settings.

■

In the PBX Configuration:

Ports: a/b: Change menu in the

Configurator, select Doorsta-

tion 2-wire under Type. Activate the Actuator option, if you want to use the actor port of the

Connectible Devices Installation

OpenCom 100 instead of the

“DoorLine” relay. The “DoorLine” actor can be operated only when the speech channel is open at the same time. The internal actor can be operated at any time.

■

The “DoorLine” intercom system has a number of bell keys to which you can assign different call numbers in the

PBX Configuration: Ports:

Doorbell menu in the Configurator.

■

You can call the “DoorLine” intercom system by entering the code procedure * 1 0 2 .

■

The “DoorLine” intercom system can be connected to any a/b port. However, you can use only one “DoorLine” with the

OpenCom 100.

For details on installing and configuring the “DoorLine” intercom system, refer to the product user guide.

The intercom system should be installed by qualified personnel only as sensor/actor contacts will need to be connected to the “DoorLine” module.

Installation Connectible Devices

Actor/Sensor Ports

For the assignment of the ports, re-

fer to the section Available Ports starting on page 27. The

OpenCom 100 also functions together with a Freehand Entry-Phone manufactured by Siedle or Behnke.

a/b1

Relay

Actor2

Actor1

Door opener

-T

Ts* b a

PVG 402-0

Amplifier

12 c1

Sensor

230 V ~

NG 402-02

Ac adapter b c

12 V ~

Connection of doorway equipment produced by Siedle

Note: The above diagram shows

the usage of the “PVG 402-0” module

(which merely serves as an example).

Other modules can also be operated, such as its successor, “PVG 602-01”.

Connectible Devices

Siedle

Door bell

Installation

COM Port

By installing the V.24 interface card a serial port on the COM interface is provided.

Please note: The connection line

for the COM port can be up to three metres long.

A PC for configuring the

OpenCom 100 or transmitting call data can be connected to the COM port. This call data can be evaluated in detail with the call charge registration program OpenCount.

LAN Port

Using the LAN port (Ethernet) you can integrate an OpenCom 100 into your corporate network (local area network), and thus use it, among other things, as an IP router for accessing the Internet.

LAN ports on the expansion module of the OpenCom 130

The LAN ports of the Ethernet switches on the expansion module process Ethernet data traffic with different degrees of priority. You should therefore assign the three

LAN ports on the expansion module as follows:

■

LAN2: Use this port if you cascade a second communications system as a slave system (see

PBX Cascading starting on page 109).

■

LAN1: Here connect the short

Ethernet connection line to the basic module.

■

LAN0: You should use the port with the lowest priority to connect to your corporate network.

Both internal LAN ports of the Ethernet switch are reserved for usage on interface cards.

LAN ports of the OpenCom 150

■

LAN1: Use this port if you cascade a second communications system as a slave system (see

PBX Cascading starting on page 109).

■

LAN0: You should use the port with the lowest priority to connect to your corporate network.

Installation Connectible Devices

Accessories and Adapters

The OpenPhone 63 and

OpenPhone 65 system telephones have one or two slots on the rear for various adapters and other accessories. Further information on installing and operating these add-ons can be found in the “OpenPhone 61, 63,

65” user guide under “Add-ons (with

& without an Adapter)”.

Note: An extra plug-in power sup-

ply is required to operate combinations of equipment with a power consumption that exceeds the power output of the U pn

ports.

a/b Adapter

In the following you will find technical details on the add-ons and a list of compatible accessories.

You can use an a/b adapter to connect analogue terminals to the

OpenPhone 63 and OpenPhone 65 system telephones.

U

Adapter

The U pn

adapter is an adapter with a

U pn

port for connecting another

OpenPhone 61, 63, 65 system telephone and a socket for an extra plug-in power supply.

Weight: 70 g

Dimensions: 73 x 60 x 30 mm

Power consumption: max. 195 mW

Cable length: max. 30 m

Please note: The U

adapter may be used only for connecting the system terminals listed above. The

U pn

extension cable must not exceed

30 m in length and must not be used outdoors.

Connecting an a/b adapter will result in exceeding the feed performance of the U pn

port, regardless of the range. Therefore a plug-in power supply must be additionally connected to the a/b adapter.

Note: Please use the plug-in power

supply with the product code

4505759. The plug-in power supply for use in the UK has the product code

4510694.

Weight: 70g

Dimensions: 73 x 60 x 30 mm

Power consumption: max. 160 mW

Cable length: max. 3 m

Accessories and Adapters Installation

Audio Adapter

The audio adapter is an adapter extension with four different ports for external audio and signalling devices.

Weight: 70g

Dimensions: 73 x 60 x 30 mm

Power consumption: max. 260 mW

(with relay active).

Audio Adapter Pin Assignment

Port

Used for

Ear cap, second handset, headset, active speaker or microphone

Socket

RJ-10

(4-pin

Western socket)

Assignment

1: microphone -

2: speaker +

3: speaker -

Recording device; relay contact generates signal for starting and stopping recording.

Not used on

OpenCom 100

Door display

Stereo jack,

3.5 mm

4: microphone +

1 (GND): recording signal, relay contact 1

2 (peak): recording signal +

3 (ring): relay contact 1

Round power socket

(4 mm)

RJ-11 or

RJ-12

(6-pin

Western socket)

4, 5: relay contact 2

1, 2, 3, 6: NC

Installation Accessories and Adapters

Electrical Data of Ports

Port

Microphone, microphone of second handset, headset microphone

Ear cap, loudspeaker of second handset, headset, headset loudspeaker

Active speaker

Recording device audio input

Recording device start/stop

(relay contact 1)

Door display

(relay contact 2)

Connection Values

Electret microphone

Typical sensitivity: 10 mV/Pa

Power feed: I < 300 µA at 1.5 V

Typical impedance: 150 ± 30 ohms

Typical sensitivity: 94 dB/1 mW

(0 dB = 20 µPa)

Max. output voltage: 1 V rms at input impedance > 10 kohms

Typical input sensitivity: 0.24 mV

(microphone level)

Max. switching voltage: 50 VDC/29 V AC

Max. switching current: 1 ADC/0.7 A AC

Max. switching voltage: 50 VDC/29 V

Max. switching current: 1 ADC/0.7 A AC

Accessories and Adapters Installation

Approved Devices /

Approved Accessories

Please note: Only the following,

recommended accessories may be connected to the audio adapter. The cable to the door display must not be run outdoors.

The following devices are recommended:

Type

Headset:

Headset adapter cable:

Second handset

Handset

Microphone:

Loudspeaker:

Recording device:

Manufacturer, Product Designation

GN-Netcom, Profile binaural (1869-00-03)

GN-Netcom, Profile 3-in-1 (1866-00-04)

GN Netcom, QD cable (quick coupling), smooth,

Mod 4 (8800-00-01)

Siemens, L30351-F600-A366

DeTeWe, OpenPhone 60

Winfinity, 4511326 / H 282-18

Siemens, L30460-X1278-X

No recommendation

Device Combinations

You can use the following power values to calculate the power consumption of combined equipment:

■

U pn

adapter: 195 mW

■

Audio adapter: 260 mW

■ a/b adapter: 160 mW

(must be combined with a plugin power supply!)

■

OpenPhone 61: 1,000 mW

■

OpenPhone 63: 1,025 mW

■

OpenPhone 65: 1,140 mW

■

Up to three add-on keypads:

330 mW

These symbols are used in the following tables:

●

This combination is possible.

❍

Reduced tone ringing, open listening and hands-free talking volume possible.

Installation Accessories and Adapters

Configurations without

Plug-in Power Supply

(Range up to 500 m)

The following table shows examples of equipment combinations for which the maximum power consumption of 2.4 W is not exceeded.

Basic Unit: OpenPhone 63

–

●

Add-ons

Audio adapter U pn adapter Up to 3 keypad modules

– –

–

●

–

Second Terminal Power

–

OpenPhone 61

OpenPhone 63 without adapter

1025 mW

1285 mW

2220 mW

2245 mW

–

●

– 2360 mW OpenPhone 65 without adapter or keypad module

Basic Unit: OpenPhone 65

–

●

Add-ons

Audio adapter U pn

adapter Up to 3 keypad modules

– –

–

●

Second Terminal Power

–

1140 mW

1470 mW

1730 mW

Accessories and Adapters Installation

Basic Unit: OpenPhone 65

Add-ons Second Terminal Power

Audio adapter U pn

adapter Up to 3 keypad modules

–

●

–

OpenPhone 61

OpenPhone 63 without adapter

–

❍

– OpenPhone 65 without adapter or keypad module

2335 mW

2360 mW

2475 mW

Configurations without

Plug-in Power Supply

(Range 500 to 1000 m)

The following table shows examples of equipment combinations for which the maximum power consumption of 2.2 W is not exceeded.

Basic Unit

OpenPhone 63

OpenPhone 65

Add-ons

–

●

Audio adapter U pn

adapter Up to 3 keypad modules

●

– –

–

●

Power

1285 mW

1470 mW

1730 mW

Installation Accessories and Adapters

Configurations with

Plug-in Power Supplies

The following table shows examples of equipment combinations operating with additional power from a plug-in power supply.

Basic Unit: OpenPhone 63

Add-ons:

Up to 3 keypad modules

Audio adapter

Second terminal

●

U pn

adapter and plug-in power supply

OpenPhone 61 OpenPhone 63 without adapter

OpenPhone 65 without adapter and with 1 keypad module

●

Basic Unit: OpenPhone 65

Add-ons:

Up to 3 keypad modules

Audio adapter

●

Second terminal

●

U pn

adapter and plug-in power supply

OpenPhone 61 OpenPhone 63 without adapter

OpenPhone 65 without adapter and with 1 keypad module

●

Accessories and Adapters Installation

S

Connector Module

The S

connector module allows you to operate an OpenCom 130/150 on a primary rate access. This access provides up to 30 voice channels.

You can also use the S

port to network two systems, e.g. in order to use the OpenCom 130/150 as a subsidiary system or DECT server.

It is not sufficient, to install a U pn interface card (e.g. “4 x U pn

”) into slot 2 (or into slot 3 with the

OpenCom 150). In every case, you need to run a U pn

interface card

(“4 x U pn

”, “8 x U pn

” or “2 x S

and

6 x U pn

”) in slot 1 in order to operate

DECT applications properly.

Note on DECT applications in conjunction with S

If an S

connector module is installed in the OpenCom 130/150, please consider the following restriction for DECT applications:

Note: The maximum cable attenu-

ation between the OpenCom 130/150 and the other system (NT or telephone exchange) must not exceed

6 dB. This corresponds to a length of approx. 150 to 200 m, depending on the type of cable used.

Default setting

U pn

2+3

2 a/b

3+4

Sensor

1+2

Sensor

RJ45

2 a/b

1+2

LAN Actuator

1+2

DC in

V.24

Location of the S

port on the basic module of the OpenCom 130

V.24

Actuator

1+2 3+ 4 S

1 S

Slot 1

1-1 1-2 S

Slot 2

2-1 2-2

Slot 3

3-1 3-2

Slot 4

4-1 4-2

Slot 5

5-1 5-2

1+2 Sensor 3+4

Door

1+2

3 S

1-3 1- 4

1-5

2-3 2-4

2-5

Location of the S

port on the OpenCom 150

3-3 3-4 4-3 4-4

3-5 4-5

5-3 5-4

5-5

Installation S

Connector Module

Installation

Please note: The module should

only be installed by trained personnel.

DANGER! The device contains hazardous voltages.

4. Insert the S

module into the slots, making sure you insert the

LED side of the module into the upper slot (B).

1 2

LEDs

slot

(Underside of the module board)

1. Pull out the mains plug of the

OpenCom 130/150.

2. Open the housing of the

OpenCom 130/150.

3. On the module board, remove the protective covers of the two

slots (A) and (B).

slots

Activity LED

PCM LAN 1 LAN 2

Position of the S

slots on the module board

Position of the LEDs on the

module

5. Wire the S

port of the connector module to the NT or the other PBX according to the following drawing. Make sure the

RX and TX lines are crossed over

(connect the RX lines of the

OpenCom 130/150 to the TX lines of the other PBX).

Connector Module Installation

PBX 1, S

Rx+ Rx- Tx+ Tx-

PBX 2, S

(Pressure clamps)

Example of the wiring of the S2M port for two OpenCom 130/150s

On the OpenCom 150 the pressure terminal is a 5-pin connector. The additional terminal is used to connect the shielding of a shielded line. The shielding has to be stripped as short as possible (approx. 3 mm).

6. If necessary, check to make sure that the NT is fed by its own power supply.

7. Reconnect the OpenCom 130/

150 to the power supply.

8. Configure the S

module in the Configurator of the

OpenCom 130/150 (refer to Con-

figuration starting on page 63).

Check the level 1 status with reference to the LEDs on the module. None of the LEDs are illuminated before the S

module has been configured.

LED Displays

LED Meaning

1 (green) Synchronous (= ok)

2 (green) Blue alarm

3 (yellow) Remote alarm or out of sync

(yellow alarm)

4 (red) Loss of signal (red alarm)

9. Pull out the mains plug of the

OpenCom 130/150 again and close the housing.

10. Reconnect the OpenCom 130/

150 to the power supply.

Configuration

The menu item S

appears in the

Configurator, menu PBX Configura-

tion: Ports after installation of the

module. Configure the port in the input mask of this menu item.

Further information on this can be found in the online help.

Installation S

Connector Module

Mounting the OpenCom 150 Rack

InfoCom System

The OpenCom 150 is also available as rack version for mounting in a standard 19" EIA rackmount cabinet.

OpenCom 150 Rack Frame and Ports

Safety Precautions

The system needs to be mounted in earthed cabinets or cases. Lines and cables connected to the communications system must only be laid inside buildings.

Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect the OpenCom 150 to a Local

Area Network (LAN).

The ambient temperature of the

OpenCom 150 Rack infocom system should not exceed 55°C. If the device is installed together with other active components, it may be necessary to mount additional ventilation fans in the installation cabinet.

Patch cables have to be connected before connecting the system to the power supply. Installation of the system, and in particular connection to the power supply and protective earthing, should only be performed by skilled, qualified personnel. EN,

IEC regulations, along with other recognised technical rules regarding safety, must be observed.

Please note: Before opening the

device, pull out the plug.

Mounting the OpenCom 150 Rack InfoCom System Installation

Technical Data

(only if different from the

OpenCom 150)

Dimensions:

– Width: 19-inch panel with flange for mounting in installation cabinet

– Height: 3U

– Depth: approx. 340 mm

Weight:

approx. 7.8 kg

Connection of 230 VAC power supply on rear side via inlet connector for non-heating apparatus

Connection of all ports via RJ 45 jacks on front panel

Note: The ISDN S

ports on the front panel may only be switched in one direction (internal or external).

Use of the external port with a crossover (Rx-Tx) patch cable in parallel to the S

internal port (for two S

terminals on the same bus) may severely limit the range of the S

bus.

Label

S0 1..4

(Slot 1, 2 & 3)

Interface Card

2 x S

+ 6 x U pn

2 x S

+ 6 x a/b

4 x S

Pinning of RJ 45 Jacks

U pn

, a/b

Intercom

Sensor

Actor

100 Base-T

Pin 4-5

Pin 3-4 (Door 1)

Pin 5-6 (Door 2)

Pin 1-2 (S1)

Pin 3-4 (S2)

Pin 5-6 (S3)

Pin 7-8 (S4)

Pin 1-2 (A1)

Pin 3-4 (A2)

Pin 5-6 (A3)

Pin 7-8 (A4)

Pin 4-5, 3-6

Pin 4-5, 1-2

Pin 1-2, 3-6

For each of the 5 slots, there is a corresponding port field with several

RJ 45 sockets on the front panel. The port fields are labelled “SLOT 1” to

“SLOT 5”. Depending on the type of interface card used in a slot, the meaning of the corresponding RJ 45 sockets changes:

Ports

1, S

1 ... S

Installation Mounting the OpenCom 150 Rack InfoCom System

Label

SUBSCRIBER 1..8

(Slot 1, 2 & 3)

Interface Card

4 x U pn

8 x U pn

4 x a/b

SUBSCRIBER 1..6

(Slot 1, 2 & 3)

8 x a/b

2 x S

+ 6 x U pn

2 x S

+ 6 x a/b

4 x a/b

SUBSCRIBER 1..8

(Slot 4 & 5)

8 x a/b

AT 1..4

(Slot 3, 4 & 5)

M100-AT4

DSL

(Slot 3 & 4)

M100-ADSL

An overview of the interface cards can be found under the heading

OpenCom 150 (5 Slots) starting on page 36.

For each of the five slots, there is a

LED on the front panel of the

OpenCom 150. These LEDs are labelled SLOT1..SLOT5. An LED will show a constant light, if an interface card is inserted into the corresponding slot and the operating software has detected an interface card. An

LED will blink, if an error condition was detected.

Ports

U pn

1 ... U pn

U pn

1 ... U pn

8 a/b1 ... a/b4 a/b1 ... a/b8

U pn

1 ... U pn

6 a/b1 ... a/b6 a/b1 ... a/b4 a/b1 ... a/b8 a/b1 ... a/b4

DSL

Scope of Delivery

■

One communications system

OpenCom 150 Rack

■

One AC adapter with connection cable

■

One set of short user guides

■

One CD

Note: Note for the DeTeWe in-

staller: Please download and install the latest released software from our

Web site/partnership area.

Mounting the OpenCom 150 Rack InfoCom System Installation

Configuration

Configuration and programming of the OpenCom 100 is performed by the Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the

OpenCom 100.

The OpenCom 100 Web console (this screenshot: OpenCom 130)

Using the Web console, you can:

■ read out call charge information,

■ perform the initial configuration of the OpenCom 100,

■ access the OpenCom 100 telephone book.

■ configure users of the

OpenCom 100 and authorise them to use certain system services,

■

■ carry out further system maintenance, use PC-supported telephony functions,

The Web console has an integrated online help function that offers comprehensive information on configuration and maintenance of the

OpenCom 100 (see Loading the On-

line Help starting on page 74).

Note: In order to use all the new

system software functions, we recommend that you download the latest software from our Web site at http://www.detewe.com.

Configuration

For the initial configuration you can connect the PC to the OpenCom 100 via the Ethernet port. A COM port can also be used. The TCP/IP network protocol is used to set up a connection via one of these ports. You can then open the Web console of the

OpenCom 100 and call up the Con-

figurator from there.

Note: This chapter describes initial

configuration of the OpenCom 100.

For day-to-day operation you can integrate the OpenCom 100 into a LAN

and start the Configurator from any

PC. For information on how to do this,

refer to the Configuration Examples starting on page 82.

Brief Guide to Initial Configuration

Setting up a first connection is quite simple with a standard Windows PC:

1. Turn off the PC. Remove all connected network cables.

2. Connect the PC network card to the LAN port (with the

OpenCom 130, use the LAN port on the basic module). Use a cross-wired Ethernet cable to do this. You can also use an uncrossed Ethernet cable in the case of a connection via a LAN port of the add-on module of the OpenCom 130.

3. Restart the PC. If you manually deactivated the automatic configuration of the network card via DHCP, you must reactivate this and again restart the computer.

4. Start the Web browser. In the address field, enter

“http://192.168.99.254/”.

The login page of the Web console will then open. For further details,

please refer to Configuring the

OpenCom 100 starting on page 72.

First Configuration via

Serial Port

The serial port can also be used as alternative access for the first configuration. To do this, the V.24 interface card must be installed on the basic module. Additionally, you require a crossed serial line with RJ45 plug

(“null modem”).

1. Install the “occonfig” program from the product CD. To do this, you must log on as an administrator under Windows NT or

Windows 2000/XP.

Brief Guide to Initial Configuration Configuration

2. Shut down the PC. Remove all connected network leads. Connect the serial port of the PC to the COM port of the

OpenCom 100.

3. Restart the PC. Set up an RAS link with the icon configured on the desktop under step 1. Enter

“Administrator” without a password as your user name.

4. Start the Web browser. Enter

“http://192.168.99.254/” in the address box.

You will see the log-on page of the

Web console. Continue reading un-

der Configuring the OpenCom 100 starting on page 72.

System Requirements

Note: If no connection can be es-

tablished by following the instruc-

tions in the Brief Guide to Initial Configuration starting on page 64, refer

to the more detailed explanations below.

A normal TCP/IP-capable PC with a

Web browser is required for the initial configuration. The PC should at least meet the following requirements:

■

IBM-compatible 200 MHz PC

■

32 MB RAM and 50 MB of free hard disk space

■

Microsoft Windows 95/98,

Microsoft Windows 2000/XP or

Microsoft Windows NT 4.0 operating system

■

Microsoft Internet Explorer version 4.0 or higher, or Netscape

Communicator version 4.5 or higher

Note: Microsoft Internet Explorer is

already installed in current versions of the Microsoft Windows operating system. If required, a Web browser can be installed from the product CD delivered with the OpenCom 100.

In addition, the selected type of connection requires further system components that you may have to install on your PC. The driver software is normally supplied with the hardware, and the appropriate version should be available for your operating system. You will find the system software on the installation CD of your operating system.

Configuration System Requirements

For connection on the V.24 port

(COM port) you need:

Hardware: one free serial port

(RS-232, V.24) and a serial cable

(SUBD9). The V.24 interface card must be installed on the base module.

■

System software: serial port driver and TCP/IP protocol software

■

Driver software: RAS adapter software for installation on the service PC (is included on the

CD)

For connection by network card you need:

■

Hardware: network card with

10BaseT port and RJ-45 network cable (crossover twisted pairs or connection via a hub)

■

Software: network card driver and TCP/IP protocol software

Configuration under Windows

Before beginning initial configuration, install the necessary hardware and matching driver software on the

PC. Follow the installation instructions supplied with the hardware. In many cases, the TCP/IP system software is installed together with the driver software for the hardware.

When you have installed the driver software, proceed as follows:

Note: The following steps are not

necessary under Windows 2000/XP. If possible, use a network card connection as network cards are easier to configure and feature higher data transfer rates. For more information

please read Connection by Network

Card (LAN) starting on page 69

1. Open “Network Settings” in the

Control Panel of your PC. To do this, you select the item “Settings > Control Panel” from the

Start menu and double-click on the “Network” icon. Under Windows NT, select the “Protocols” tab.

2. Check the list of installed components to see whether the TCP/

IP protocol is present. If necessary, install TCP/IP by clicking on the “Add” button.

3. Select “TCP/IP” from the “Protocol/Microsoft” folder and confirm your entry with “OK”.

Configuration under Windows Configuration

4. Then follow the installation instructions displayed.

Depending on the type of connection (network card or V.24) you select, note the following when installing the driver and system software.

Connection on Serial Port

(V.24)

The required components are normally ready installed together with the operating system. In this case, you can easily configure the connection to the OpenCom 100 by using the program “occonfig”:

Note: Under Windows NT or Win-

dows 2000/XP you must log on as an administrator.

1. Insert the product CD supplied along with the OpenCom 100.

The CD starts automatically if your PC is configured accordingly. Otherwise select “Run” in the Start menu. Use the

“Browse” button to find the

“cd_start.exe” program on the

CD. Confirm your entry with

“Open” and “OK”.

2. Select the “Software, installation program for RAS network link” option from the start mask. Click on “OK” to install the modem driver.

3. In the dialogue that follows, select a serial port and confirm this with “OK”.

After restarting your computer, you will find an icon for the connection to the OpenCom 100 on your desktop.

Note: If this procedure cannot be

completed properly, refer to the sec-

tion entitled Notes on Configuring the

Serial Port on page 68.

Establishing a Remote Data

Transfer Connection

1. Connect the serial port of the PC to the OpenCom 100 COM port.

Use the V.24 serial connector cable supplied with the V.24 interface card

2. Double-click on the OpenCom desktop icon created with the

“occonfig” program.

3. In the dialogue which follows, enter the user name and password valid for the OpenCom 100 user account being used. For the initial configuration, log on under the user name “Administrator” without giving a password.

Clear any entries in the “Domain” box and confirm this with

“OK”.

When the connection is established, all necessary IP address parameters will be transmitted

Configuration Configuration under Windows

by the OpenCom 100 using the

PPP protocol and automatically set for the direct PC link.

4. Once set-up of the connection is confirmed, you can continue

with Testing the Setup starting on page 70.

Note: It is not possible to operate a

network card and a remote data transfer connection for the same network address range simultaneously.

For this reason you must temporarily deactivate the network card when you want to establish a remote data transfer connection. To do this, open the “System” icon in the Control Panel and deactivate the network card in the “Devices” tab. If the PC is configured via DHCP, you can instead also disconnect the PC from the LAN and reboot it.

Notes on Configuring the

Serial Port

A serial port is automatically detected when the PC boots and the corresponding system software is installed. The TCP/IP connection to the

OpenCom 100 is established by means of additional system software: the RAS adapter software and the serial port driver.

Tip: The serial port that you use is operated with the parameters

57,600 baud, 8 data bits, 1 stop bit, no parity and no hardware data flow control.

Note: The RAS network is always

installed under Windows 2000/XP and cannot be uninstalled. The following section is only relevant for users of old Windows versions.

Installing the RAS Network under

Windows 95 or Windows 98

1. Open the Control Panel and double-click on the “Software” icon.

2. Click on the “Windows Setup” tab and double-click on the item

“Communications”.

3. Tick the check box next to the component “RAS Network” and confirm your entry with “OK”.

Installing the RAS under

Windows NT 4.0

1. Open the Control Panel and double-click on the “Network” icon.

2. Select the “Services” tab and click on the “Add” button.

3. Select “Remote Access Service” from the list and confirm with

“OK”.

4. To conclude installation of the

RAS, the RAS “Properties” dialogue is displayed. Select the driver “OpenCom Modem” that

Configuration under Windows Configuration

was created on the first start of the program “occonfig” and confirm this with “OK”.

5. Confirm the configuration with the “Continue” button and close the network settings.

Note: If you have installed an oper-

ating system update earlier (Service

Pack), install this again after installation of the RAS.

Connection by Network

Card (LAN)

First-time configuration of the

OpenCom 100 is also possible by a network card, providing this is already installed on the PC, of course.

When the driver software for a network card is installed, the necessary system software for the TCP/IP protocol is installed at the same time.

During this process you should activate the automatic assignment of IP addresses by the DHCP protocol.

If the PC has been operating in a network to date, you should activate the automatic assignment of an IP address.

1. To do this, you select “Settings >

Control Panel” in the Start menu. Double-click on the “Network” icon. Under Windows NT select the “Protocols” tab. Under Windows 2000/XP right click on the “LAN Link” icon. Select

“Properties”.

2. Double-click on the item “TCP/IP

Protocol > Network card”. Activate the option “Obtain an IP address from a DHCP server” in the

“Properties” dialogue. Gateway or DNS entries must be deactivated.

Note: Changes to the Gateway and

the DNS configuration are made by

DHCP.

Establishing a Network

Connection

1. Connect the PC network card to the OpenCom 100 network port.

To do this, use either a crossover twisted-pair network cable or connect the OpenCom 100 via a hub.

Note: For initial configuration, it

may be wise not to connect the

OpenCom 100 to an existing LAN in order to eliminate conflicts with an existing DHCP server.

2. Restart your PC. During the system start, all necessary IP address parameters will be transmitted by OpenCom 100 via

DHCP and automatically set for the network card.

Configuration Configuration under Windows

Note: If the PC has been operating

under Windows NT in a network with a Windows NT domain, you will not be able to log on to the domain. So log on to the PC domain as the local user “Administrator”.

3. Continue reading under Testing

the Setup starting on page 70.

Testing the Setup

Subsequent to establishment, test the TCP/IP connection between the

OpenCom 100 and the PC.

1. Select the item “Run” in the

Start menu. Enter the command

“ping host.domain” or

“ping 192.168.99.254” in the

“Open” box.

2. Confirm this with “OK”.

Tip: To find the IP address of the

Web console, enter * 1 8 2 on a connected system telephone.

* 1 8 3 will also show you the network mask.

You can test the correct IP configuration under Windows 95 and Windows 98. Select the item “Run” in the Start menu. Enter the command

“winipcfg” in the “Open” box. Confirm this with “OK”. Select the network adapter used for connection to the OpenCom 100. The IP addresses assigned by the OpenCom 100 on establishment of the connection will be displayed.

Under Windows NT4, 2000 and XP you can check the IP configuration by entering the commands “ipconfig

-all” or “route print” in the command prompt. The command “arp -a” produces a list of assigned IP addresses for LAN links.

Starting the Browser

Start the installed Web browser.

When you start the Microsoft Internet Explorer for the first time, the Internet access wizard will automatically appear. Select the option “Use existing account” and confirm this with “OK”.

If the PC has been operating in a network or used for Internet access, it is possible that access may be configured indirect via a proxy server. Deactivate access via a proxy server

(“Direct connection”). To do this in the Internet Explorer, open the Internet options in the menu “Tools > Internet Options”, then select the

“Connections” tab. In Netscape Communicator, you select the command

“Edit > Settings” and then select the section “Extended > Proxies” under

“Category”.

Note: Reset your browser’s options

for the call-up of pages to their default settings specified on initial installation of the browser.

Configuration under Windows Configuration

Configuration for Linux and MacOS

All modern operating systems support the TCP/IP protocol. You can find detailed information on setting up hardware and software for the

Windows operating systems under

Configuration under Windows starting on page 66. In this section there

are tips on integrating Linux and

MacOS operating systems.

IP settings of a MacOS system via

DHCP, you must set the configuration method to “DHCP Server” in the menu “Control Panels TCP/IP”.

To access the OpenCom 100 Config-

urator, you should also install Netscape Communicator 4.5 (or higher) or Microsoft Internet Explorer 4.5 (or higher).

Linux

The Linux network configuration is usually performed by the set-up program with which you install a Linux distribution. After installation, you will see a series of “How To's”. In

“Linux NET-3-HowTo” and “DHCP

Mini-HowTo” you will find instructions on TCP/IP configuration.

For the OpenCom 100 to configure the TCP/IP settings of a Linux system via DHCP, you must also install the

“dhclient” package and activate configuration via DHCP in the Linux network configuration. To access the

OpenCom 100 Configurator, you should also install Netscape Communicator 4.5 (or higher).

MacOS

The TCP/IP protocol is already integrated in the new MacOS starting with version 7.6. For the

OpenCom 100 to configure the TCP/

Configuration Configuration for Linux and MacOS

Configuring the OpenCom 100

Preparing the

Configuration

Before starting with the configuration, make sure you have the following documents at hand:

■

An overview of the ports

■

A list of the terminals to be connected

■

A list of the IPEIs, if you wish to log on DECT terminals in the secure procedure

■

A list of the users to be set up

(staff entitled to use the services of the OpenCom 100) with their names, departments, and the internal call numbers you want to allocate to them

■

For Internet access: the Internet service provider access data.

Data not available for first-time configuration can be updated or corrected at a later date.

Note: Use the Configuration Guide

starting on page 151. This will assist

you in making the settings in the correct sequence.

Starting the Web Console

1. Start your Web browser. Enter the OpenCom 100 IP address in the “Address” box: http://192.168.99.254/.

If the configuration PC gets its IP address automatically from the

OpenCom 100 or if the

OpenCom 100 is entered as the domain name server, you can also start the Web console by entering the DNS name. The

DNS name in the factory setting is host.domain. You can change this in the Configurator (NET

Configuration: Easy Access

menu).

2. The OpenCom 100 Web console is started. First set the country in which you are operating the

OpenCom 100, and in which language the Web console is to be displayed.

Configuring the OpenCom 100 Configuration

OpenCom 100 (this screenshot: OpenCom 130): log-on dialogue box

3. To commence configuration, you must first log on. For the initial configuration, enter your:

- user name: “Administrator”

- password: for the initial configuration, leave this box blank.

4. Confirm this by clicking on OK.

This puts all connected terminals into the “Guest” user group with restricted user rights. In this way you prevent international external calls from the terminals, for example, while you are configuring the

OpenCom 100 and the users.

Configuration Configuring the OpenCom 100

OpenCom 100 (this screenshot: OpenCom 130): dialogue box for initial access

5. The software opens a dialogue for initial access. Determine an administrator password and enter it in this dialogue.

6. Confirm your input with Apply.

7. Click on the Configurator button on the home page.

You will find notes on using the Con-

figurator and in the online help.

Click on Help in the menu bar or click on TOC to activate an overview of help topics.

Loading the Online Help

The online help can now be loaded in the Configurator:

1. Go to the SYS Configuration:

Components menu. Select the entry Online Help and click on

Browse.

2. Look for one of the languagespecific ZIP files in the OLH directory of the product CD. Confirm your choice by clicking on

Open.

3. Then click on Load to transfer the online help to the system.

Please note: After completion of

the loading operation, the system will

Configuring the OpenCom 100 Configuration

take a few minutes to analyse the transferred file.

Note: You can downed the latest

version of the online help from http://www.detewe.de/.

Finishing the

Configuration

1. When you have completed all the settings in the Configurator, you must save the configuration

(see also Saving and Loading the

Configuration on page 78).

2. Then select the Log-off command in the upper menu bar.

Preconfiguration

Configuration of the OpenCom 100 can be prepared at your DeTeWe

Customer Service Centre or by an authorised DeTeWe dealer. For this purpose, a OpenCom 100 installed here is programmed with the customer data (e.g. user data, call distribution schemes, cord-bound terminals).

This data is stored and then loaded into the OpenCom 100 at the customer’s site by a service technician.

This prepared configuration must be completed at the customer’s site

(LAN configuration and DECT terminals).

For configuration of the

OpenCom 100 Internet functions, first ask the responsible system administrator for details of the customer’s LAN prerequisites.

Offline Configurator

With the aid of the offline configurator a configuration for the system can be issued and created on a Windows PC. Thereby most of the configuration points are available. Each system type of the product family and firmware version release 7.0 or higher, has its own offline configurator; this is managed with the aid of a starter program. The starter program is included on the product CD.

The operating systems

Windows 2000 and XP are supported.

You can find further information in

the chapter PC Offline Configuration starting on page 140.

Remote Configuration

The OpenCom 100 configuration can also be altered or updated remotely by a customer service centre or authorised dealer. This requires activation of internal RAS access in the

OpenCom 100 for the customer service centre/authorised dealer.

Configuration Configuring the OpenCom 100

Note: If one or more MSNs are en-

tered on the PBX Configuration: Sys-

tem: Remote service menu page in

the Configurator and the Status op-

tion is activated, remote configuration access is then activated when a data call from one of the entered

MSNs is registered.

The customer service centre/authorised dealer can then log into the

OpenCom 100 as an administrator:

■

User name: “Administrator”

■

Password: [administrator password]

Note: If you do not wish to let the

customer service centre/authorised dealer know the administrator password, you can define a temporary password for remote configuration with at least five digits.

Use the following code digit procedure on a standard terminal or a system telephone to activate internal remote maintenance access for the service centre/authorised dealer:

Remote configuration on (log-on with administrator password)

H * 1 9 *

Z (system PIN) #

Remote configuration on (log-on with temporary password)

H * 1 9 * Z (system PIN)

* Z (temporary password) #

Remote configuration off

H # 1 9 #

Activation is automatically cancelled 30 minutes after the last configuration activity.

Note: During remote configura-

tion, the OpenCom 100 is blocked for

RAS access by any further users.

Please note: The system PIN is

preset to “0000” and it is absolutely imperative that the system administrator changes it to prevent undesirable remote maintenance.

Using remote configuration, all

OpenCom 100 settings (with the exception of the system PIN) can be edited or updated. New software versions of the OpenCom 100 and the software for the connected system terminals and base stations can also be installed (see the

SYS Configuration: Firmware menu in the Configurator).

For security reasons, settings in the

Configurator, Net Configuration should only be edited on site to avoid malfunctions or failures in the customer’s LAN (e.g. due to IP address conflicts). Refer to the chapter

entitled Configuration Examples starting on page 82, where interac-

tion between the OpenCom 100 and a LAN is explained.

Configuring the OpenCom 100 Configuration

Forced logoff of another user by the administrator

The configuration of the system can always only be edited by one user.

Working on the configuration in parallel is not possible. This ensures that no configuration conflicts arise.

If the user “Administrator” logs in and another user with administration rights is already logged in, then the administrator can forcibly log the other user off in order to configure. This functionality, for example can be used, when configuring remotely, when a user has forgotten to log out.

In order to forcibly log a user off:

1. The “Administrator” user logs-in with the administration password.

2. They open the Configurator.

A message shows which user is currently configuring the system.

3. The administrator clicks on the

Take over config rights button.

The other user can make no further modifications of the configuration.

Codes for IP

Configuration

The IP configuration of the

OpenCom 100 is performed on the

Web console in the Configurator, in the NET Configuration: Easy Access menu.

In the event that the IP configuration of the OpenCom 100 has to be changed and access via the Web console is not possible, you can also use a code digit procedure to change these basic settings. Entry can be made from an analogue telephone, an ISDN telephone and from system telephones.

Ask your system administrator for the OpenCom 100 system PIN. The factory setting is “0000”.

Set IP address

H * 1 8 2 Z (system PIN)

* Z (www) * Z (xxx) *

Z (yyy) * Z (zzz) #

Set NET mask

H * 1 8 3 Z (system PIN)

* Z (www) * Z (xxx) *

Z (yyy) * Z (zzz) #

Restart

H * 1 8 5

Z (system PIN) #

Configuration Configuring the OpenCom 100

Saving and Loading the

Configuration

Configurations are saved in a file archive and can be loaded to the

OpenCom 100 either locally from a connected configuration PC, or by remote configuration.

The following configuration and customer data can be saved and loaded again:

■

Telephony and network parameters

■

User data

■

Telephone book entries

■

LCR tables

For further information, refer to the online help documentation under the topic SYS Configuration: Data

backup.

Receiving System

Messages as E-Mail

In order not to notified every error, the administrator can define corresponding log filters (in the Configu-

rator, the LOG Configuration:

LOG Filter menu). These filters define which errors (category, severity, number per time interval) should be notified. The e-mails always include an internal event or error number, as well as an explanation of the message. Further, extra parameters (as for example the port number when a trunk line drops out) are also provided.

The mail account for this service (Ac-

count for LOG filter) is configured in the Configurator,

NET Configuration: E-Mail Access.

Loading SW Updates

New versions of the system and terminal software can be loaded to the system.

New software versions of the

OpenCom 100 are loaded from the configuration PC, which accesses the

Configurator (see the SYS Configu-

ration: Firmware menu). For information on connecting a configura-

tion PC, see Brief Guide to Initial

Configuration on page 64.

The terminal software is part of the

OpenCom 100 software and is automatically loaded into the terminals via the OpenCom 100 if the software version in the terminal is different from the terminal software stored in the OpenCom 100.

Configuring the OpenCom 100 Configuration

Note: If you are operating an PBX

cascade, new system software is automatically transferred to the slave system from the master system.

For further information, refer to the online help documentation under the item SYS Configuration:

Firmware.

Resetting the System

Data

You can restore the factory settings of the OpenCom 100 in the Configurator. Should this not be possible, re-

fer to the next section entitled Basic

Hardware Settings Switch.

Please note: If this is done, all in-

dividual settings and the user data are then lost. For this reason, you should back up your configuration regularly, the best time being after every change. For details, refer to the

chapter entitled Saving and Loading the Configuration starting on page 78

and to the Web console online help.

Proceed as follows:

1. In the Configurator, call up the

SYS Configuration: Restart menu.

2. Click on Restart with Defaults.

3. Confirm this by pressing “OK” when the query dialogue box opens.

Basic Hardware Settings

Switch

The OpenCom 100 configuration can also be returned to the factory settings by means of the basic hardware settings switch.

Please note: If the factory set-

tings are restored, all customer settings and user data will be lost.

To restore the OpenCom 100 basic settings, proceed as follows:

1. Switch off the OpenCom 100 by disconnecting the power plug and the plug-in power supply of the basic module

(OpenCom 130).

2. Remove the cover.

CAUTION!

Static charge can damage electronic devices. Observe the regulations regarding electrostatically sensitive components.

3. The basic settings switch is designed as a key switch. The location of the switch can be found

in the chapter entitled Interface

Configuration Configuring the OpenCom 100

Cards starting on page 32. Press

and hold the switch.

4. Replace the power plug in the mains socket. Wait about 30 seconds until the indicator on the front of the OpenCom 100 constantly flashes.

5. Disconnect the power plug from the mains socket again.

6. Release the key switch.

The system data is now reset.

7. Replace the power plug in the mains socket.

The OpenCom 100 will now reboot in the default configuration. The procedure is completed when all connected system terminals show the time on their displays.

8. Log on to the Web console (see

Starting the Web Console on page 72). Configure the

OpenCom 100 (possibly by loading a saved configuration; see

Saving and Loading the Configu-

ration on page 78).

Generating Your Own

MoH Files

The OpenCom 100 comes with an internal MoH file for Music on Hold.

The OpenCom 100 product CD contains a number of MoH files with different volume levels, which you can load at a later time as necessary.

The file format for non-resident Music on Hold is *.wav. You can also save your own MoH in a *.wav file and load it into the OpenCom 100.

If you have a Windows operating system, you can use the “Sound Recorder” program to generate your own MoH file. This program is usually located in the Windows directory called “Multimedia”.

The MoH file must be coded with

8000 Hz, 8 bit mono in accordance with CCITT, A-Law. This coding is required for the OpenCom 100 and can be set in the “Sound Recorder” when you save the file under Format

(CCITT, A-Law) and Attributes (8000

Hz, 8 bit mono). The maximum al-

lowable size for a MoH file is 256 KB

(approx. 32 sec. play time). If a larger file is loaded then this will be “truncated” and thereby will also only be played for 32 seconds.

Note: If you don't have the Sound

Recorder program or the appropriate codec on your Windows operating system, you should install these components from your Windows CD.

Configuring the OpenCom 100 Configuration

Load your MoH file in the Web console's Configurator, in the SYS Con-

figuration: Components menu.

Note: When generating your own

MoH file, you may incur a fee for the use of non-resident melodies (e.g. a

GEMA fee in Germany or MCPS fee in the UK). The MoH files that come with your OpenCom 100 can be used free of charge.

Configuration Configuring the OpenCom 100

Configuration Examples

OpenCom 100 in Computer Networks

One of the outstanding features of the OpenCom 100 is the integration of telephony and computer networks. Connect the OpenCom 100 via a computer network (LAN) with suitably configured workstations, and you can use its network features from these workstations. Using a

Web browser you can access: company telephone book (if the multi-company variant is activated).

In addition, the OpenCom 100 can be used as an Internet access server.

RAS access can also be implemented using the OpenCom 100, which enables the integration of external staff in the LAN.

■ the OpenCom 100 Configurator

■ call charge administration

■ the OpenCTI 50, with which telephone functions can be used on a PC

In this chapter you will find several examples of configurations showing integration of the OpenCom 100 in a

LAN. Which example applies to your situation depends on the size and properties of the existing or planned

LAN infrastructure.

■ the OpenCom 100 central telephone book and your personal telephone book as well as to the

The following LAN prerequisites are possible:

Server configuration in the LAN OpenCom 100 Functions

No IP server present OpenCom 100 functions automatically as DHCP and

DNS server

IP server present

DHCP server present

OpenCom 100 functions automatically as DHCP client

System Administrator must assign IP address and

DNS name for OpenCom 100

IP server present

No DHCP server present

Special case when integrating the OpenCom 100 in a LAN; settings in the

NET Configuration: Easy

Access

menu must be coordinated with the responsible system administrator

OpenCom 100 in Computer Networks Configuration Examples

Introduction to TCP/IP

In a single LAN it is possible to use various protocols for the transmission of data. The connection between a workstation computer and the OpenCom 100 runs via the TCP/

IP protocol used on the Internet.

TCP/IP can be used together with other protocols (e.g. NetBEUI, Apple-

Talk or IPX/SPX) on the same network.

Every device participating in data transmission using TCP/IP requires a unique IP address. An IP address consists of four groups of digits from

0 to 255, each separated by a full stop. The supplementary protocols

DHCP and PPP automatically assign

IP addresses to devices. Class C networks normally use IP addresses in which the first three numbers are the same and the last number is uniquely assigned to a specific device in the LAN. On the Internet, unique addresses assigned by a special organisation created for this purpose are used. Within a LAN, you can use addresses which are not unique world-wide.

network mask, the connection is established via the default gateway. If a device knows several data routes to different intermediate stations, one speaks of a router.

The domain name system (DNS) resolves a plain text DNS name into an

IP address. The DNS is a hierarchically structured database, distributed worldwide. A DNS server can supply information on the names and IP addresses for which it is responsible. For all other information, a DNS server contacts other DNS servers. For the establishment of every connection from the workstation, it is possible to give either an IP address, or a name that a DNS server resolves into an IP address.

Note: For further explanations of

technical terms, refer to the Glossary on the CD supplied.

TCP/IP enables the establishment of connections via one or more intermediate stations. The decision whether to connect directly or indirectly to the partner device depends on the network mask. The network mask for a class C network is

255.255.255.0. If the IP address of the partner device does not fit the

Configuration Examples Introduction to TCP/IP

OpenCom 100 in a Serverless LAN

In a peer-to-peer network, the workstations are connected to one another via network cables. In many networks, the cables run in the form of a star from a central hub. Such networks do not require special servers. This configuration example is also valid for a LAN with a server using a protocol other than TCP/IP

(e.g. AppleTalk or IPX/SPX).

ISP

(DNS)

Ext.

OpenCom

(DHCP, RAS, int. DNS, Internet)

Net

PC 1 PC 2

Net Hub Net

The OpenCom 100 in a serverless LAN

192.168.99.254

192.168.99.129 to 192.168.99.148

192.168.100.0 to 192.168.100.10

255.255.255.0

192.168.99.254

In a serverless LAN, the

OpenCom 100 takes over the IP configuration of the connected workstations. All TCP/IP settings necessary for the workstations are assigned by the OpenCom 100 via DHCP (dynamic host configuration protocol).

In this operating mode, an IP address space reserved for such networks is used:

OpenCom 100 IP address

DHCP addresses: IP address space for workstations

PPP addresses: IP address space for RAS dialling

Network mask (class C network)

DNS server IP address

Default gateway IP address

OpenCom 100 in a Serverless LAN Configuration Examples

Install the TCP/IP network protocol and a Web browser for every workstation which is to have access to the

OpenCom 100 network features.

For notes on installing network

cards, refer to Connection by Network

Card (LAN) on page 69.

DNS Name Resolution

In a serverless LAN, the internal DNS name resolution is performed by the

OpenCom 100. If you type the string

“host.domain” into your browser, a

DNS request is sent to the

OpenCom 100 IP address. The

OpenCom 100 responds with the correct IP address, so that the Con-

figurator home page can be called up.

In a peer-to-peer network (Windows network), the workstations each have a name which is displayed in the network environment. These

NetBIOS names can differ from the

DNS names assigned to the workstations by the OpenCom 100. The

OpenCom 100 is not visible in the network environment.

Internet Access

If access to an ISP has been configured on the OpenCom 100, the

OpenCom 100 can be operated as an

Internet access server without any additional configuration of the workstations. When you want to see a Web page, you simply type the URL

(uniform resource locator; Internet address; “http://...”) in your browser.

In a serverless LAN, the

OpenCom 100 is configured as a DNS server and default gateway. The workstation therefore sends its Internet connection request to the

OpenCom 100.

In almost all cases, the request will contain a DNS name which is unknown in the internal network.

When you type a URL into your browser, the OpenCom 100 receives the request to find the corresponding IP address. If the name is unknown in the LAN, the request is forwarded to an ISP’s external DNS server.

Note: Workstation PCs automati-

cally add a domain name to URLs without a dot. You specify this do-

main name in the Configurator. For

example, if you have configured

“firm.co.uk” as the domain name, an access request for “www.firm.co.uk” will be interpreted as a local DNS request which does not lead to the establishment of an Internet connection. For this reason, you should choose a name which is not used in the Internet as the domain name

(“firm-opencom.co.uk” for example).

Configuration Examples OpenCom 100 in a Serverless LAN

RAS Access

You can establish a connection from an external computer with an ISDN card to the OpenCom 100. The necessary TCP/IP settings are transmitted by the OpenCom 100 on establishment of the connection. The computer that has dialled in now has access to all services in the LAN capable of being used via TCP/IP. The authorisation for RAS access is set up in the Configurator via the User

Manager: User Groups menu.

In a serverless LAN, Windows uses the NetBIOS protocol for accessing files and printers via the network environment. NetBIOS can use Net-

BEUI, IPX/SPX or TCP/IP as the transport protocol. In the network environment, you can only access files and printers on workstations using TCP/IP for NetBIOS.

Note: In a serverless LAN, the work-

stations running decide independently which one is to keep the list of names visible in the network environment. This process is triggered by broadcasts, which can take some time on a RAS connection. You can shorten this period by activating the “Find >

Computer” function in the Start menu and selecting the client computer.

OpenCom 100 in a LAN with an IP-enabled Server

In a LAN with an IP-enabled server, you should coordinate integration of the OpenCom 100 with the responsible network administrator. You must decide on the IP address space to be used and which network services

(DHCP, DNS, RAS, Internet access) the OpenCom 100 is to handle in the

LAN.

ISP

(DNS)

Ext.

OpenCom

Net S

int

Server

(DHCP, RAS, int. DNS,

Internet)

Net

PC 1 PC 2

Net Hub Net

The OpenCom 100 in a LAN with an

IP-enabled server

OpenCom 100 in a LAN with an IP-enabled Server Configuration Examples

In many cases, an IP-enabled server configures the TCP/IP settings via

DHCP for all workstations. On starting, the OpenCom 100 requests TCP/

IP settings via DHCP. If this request is responded to, the OpenCom 100 uses the TCP/IP settings received.

You can then use a workstation to access the OpenCom 100 Configura-

tor under the IP address assigned by the server.

In networks in which the TCP/IP settings are made manually, you have to enter the corresponding TCP/IP settings in the OpenCom 100 Con-

figurator (NET Configuration: Easy

Access menu). Here the

OpenCom 100 acts as the DHCP server. A workstation requesting the

TCP/IP settings via DHCP then receives the settings you made in the

Configurator.

DNS Name Resolution

In a LAN with an IP-enabled server, the latter is also responsible for DNS name resolution. If you want to start the Configurator by entering a DNS name, you must link this name on the server with the IP address used by the OpenCom 100. For further information, refer to the server documentation.

Note: To access the OpenCom 100

under the same IP address after a restart, you must specify this IP address permanently on a DHCP server. On a

DHCP server it is possible to link the

MAC address of a network card with a specific IP address. You will find details in the server documentation.

Internet Access

You can also use the OpenCom 100 as an Internet access server in a LAN with an IP-enabled server. To do this, you must enter the OpenCom 100 IP address on the server as the default gateway. In addition, you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the

OpenCom 100.

In this example, the Internet connection is established from a workstation via the server, which in turn requests Internet access from the

OpenCom 100.

There are two different ways of suitably configuring the internal DNS server. You can enter the

OpenCom 100 IP address as a DNS forwarder. If you require access to extended DNS information, you can also configure the DNS server for a recursive DNS request without the

DNS forwarder. For further explanation, refer to the DNS server documentation.

Configuration Examples OpenCom 100 in a LAN with an IP-enabled Server

ISP

(DNS)

OpenCom

(Internet)

Net S

int

Server

(DHCP, RAS, int. DNS)

Net

Ext.

PC 1 PC 2

Net Hub Net

The OpenCom 100 as a DNS server in a

LAN with an IP server

RAS Access

In a LAN with an IP-enabled server you can also enable external computers to dial in via the

OpenCom 100. To do this, you should coordinate with the network administrator the IP address space which can be assigned to an external computer dialling in, and enter it in the

Configurator, NET Configuration:

Easy Access menu, under PPP Ad-

dresses.

The user account administered by the OpenCom 100, with which dialling in is permitted, only allows the establishment of direct and anonymous TCP/IP connections such as

HTTP, FTP or SMTP connections. If you additionally want to allow file or printer access in the network, you must set up a suitable user account on the addressed server for network log-in. If you use the same log-in name for the OpenCom 100 user account and the same password for the network log-in, you have to enter this combination only once when dialling in.

ISP

(DNS)

OpenCom

(RAS, Internet)

Net

Server

(DHCP, int. DNS)

Net

Ext.

PC 1 PC 2

Net Hub Net

RAS access by the OpenCom 100 in a

LAN with an IP server

Note: In a larger Windows network

with several segments, the lists of computer names visible in the network environment can no longer be established by broadcasts. In this case you use a special WINS server whose address the OpenCom 100 does not make known to the workstation when dialling in. For this reason, you enter the address of a WINS server manually in the network settings of the workstation.

OpenCom 100 in a LAN with an IP-enabled Server Configuration Examples

LAN-to-LAN Link

You can use the OpenCom 100 to interlink two LANs via ISDN. To do this, you configure two OpenCom 100 systems so that they can dial in to each other. In order for this to work, the two LANs must be configured for

OpenCom

(IP=192.168.99.254,

Net=192.168.99.0)

Net S

0 different IP address ranges (subnetworks). For at least one of the

OpenCom 100 systems, change the prescribed address range for the

LAN.

OpenCom

(IP=192.168.11.254,

Net=192.168.11.0)

Net

PC 1 PC 2 PC 1 PC 2

Net Hub Net

The OpenCom 100 in a LAN-to-LAN link

In the Configurator, NET Configura-

tion: LAN-LAN menu you can configure the dial-in settings. The

OpenCom 100 will set up a connection whenever a TCP/IP data transfer to the other LAN is requested.

Note that such a connection is only set up when specific requests are made. These can be for FTP file transfers, e-mails or downloading

Web pages. Name resolution via broadcasts is not possible. If you wish to use the LAN-to-LAN link to access files and printers in the Windows network, you need an IP-enabled server that administers the name resolution for the Windows network.

Net Hub Net

As the IP address range, you can select one of the 256 class C subnetworks designed for local LANs.

Select a class C sub-network in the range from 192.168.0.0 to

192.168.255.0.

Configuration Examples LAN-to-LAN Link

Useful Information on Internet Access

Costs

The OpenCom 100 uses a router function to access the Internet, which means that it automatically establishes an Internet connection when required and terminates the connection after a certain period of time if no data are being transmitted.

Unfortunately, programs other than those typically intended to access the Internet (such as your browser or your e-mail software) may send out data packets which cause an Internet connection to be established, even if these programs are not strictly Internet-associated applications.

Examples of such programs are the

Microsoft

operating system, various multimedia programs such as Realplayer

and anti-virus applications that may establish an Internet connection for automatic updates (the so-called “phone home function”).

It is therefore highly advisable to limit ISP access by specifying the maximum monthly connection time under Connection time per month

(maximal) in the NET Configura-

tion: Connections: ISP menu on the web console.

Using the Web

A Web browser not only enables you to use the OpenCom 100 Configura-

tor from every workstation but also to obtain a wealth of information from the Internet. Simply enter the desired URL in the address field of the browser. Access from a standalone PC via an online service differs from Internet access via the

OpenCom 100 in the following respects:

■

When you request a Web page, dialling in results automatically.

There is no display of dialogues with manual confirmation of dialling in or hanging up.

■

Requesting Web pages is not a connection-orientated service.

When the Web page has been loaded completely, the TCP/IP connection is cleared. If you do not request further Web pages, the OpenCom 100 automatically releases the connection to the

Internet after a certain, specifiable duration.

■

It is possible to call up Web pages simultaneously from several workstations.

■

The OpenCom 100 can block access to certain Web pages by means of filter lists.

Useful Information on Internet Access Configuration Examples

E-mail

One of the most important services in the Internet is e-mail. E-mails are buffered in individual e-mail accounts on a mail server. Mail servers are operated by ISPs for example.

With the OpenCom 100 you can set up one or more e-mail accounts for every user account configured on the OpenCom 100. These e-mail accounts are then checked at regular intervals.

If there are new e-mails in an e-mail account, and the OpenCom 100 has been configured for this function, the user specified in the

OpenCom 100 user account is notified of the new e-mail on his system terminal. OpenPhone 6x and

OpenPhone 2x system terminals can also display information such as the sender or the subject of the e-mail.

NAT

Network address translation (NAT) is activated on accessing the Internet

(ISP). You require this feature in order to translate internal IP addresses to valid external IP addresses. This has three important consequences for Internet access:

■

Several workstations can share a single Internet access. You do not require a LAN access, only a single account with the Internet service provider.

■

The IP addresses used in the LAN are translated into IP addresses valid worldwide. So you require no such addresses for your LAN.

■

Only TCP/IP connections triggered from a workstation can be established. Consequently, while you can call up Web pages from a workstation, you cannot install a Web server visible in the Internet on a workstation.

Certain protocols cannot be used when NAT is being used. This affects protocols with the following properties:

■

TCP/IP addresses are transported in the useful load, e.g.

NetBIOS over TCP/IP.

■

The protocol requires an active, inward-directed connection establishment, e.g. ICQ.

Configuration Examples Useful Information on Internet Access

■

The protocol will function without TCP/UDP port numbers, e.g.

ICMP or IGMP.

The OpenCom 100 NAT has suitable processes for ensuring the functions of many important protocols affected by these rules. These are the protocols FTP (in “active” mode), Cu-

SeeMe (“videoconferencing”), IRC

(“chat”), ICMP errors (“traceroute”) and ICMP echo (“ping”).

Protocols which require inward-directed connection establishment can be configured in the Net Config-

uration: Port Access menu. For further information, refer to the online help of this menu.

Useful Information on Internet Access Configuration Examples

Voice over IP (VoIP)

The term “Voice over IP” describes, in general, the usage of IP based data networks for telephony. It is possible to distinguish between two different types of VoIP:

■

Telephony via Internet: Offers cheaper charge-models for telephony services. For telephony directly via Internet, only the costs for the data transmission are incurred. Various Gateway-

Services provide, for a fee, crossover into the PSTN (“Public

Switched Telephone Network”).

Besides standardised protocols such as SIP and H.323, proprietary protocols, for example

Skype network, are utilised. The voice and service quality, via Internet, is often indeterminable as you are dependent on the routes, optimised for data communication, of various service providers.

■

Telephony via Intranet: Offers the joint usage of existing infrastructure for telephony and data communication. In particular the integration of two communication networks into a single communications network opens considerable possibilities for savings. The OpenCom 100 implements several system telephony features with the aid of an IP based protocol. The control of the utilised data-lines makes it possible to define exactly the voice and service quality.

This chapter only explains the VoIP system telephony via Intranet. For

VoIP via Internet, you can use suitable Gateway Products.

VoIP system telephony with the

OpenCom 100 offers the following possibilities:

■

Operation of IP based system telephones connected to Cat5

Twisted-Pair-Ethernet lines

■

Operation of IP based system telephones also via VPN, RAS,

LAN-LAN or WLAN connections

■

Using voice-data compression codecs, it is also possible to have multiple simultaneous IP based telephone calls via a 64 kilobit/s

ISDN line

■

Operation of PC-supported system telephones (so-called “Softphones”) without extra hardware costs

■

TC-system-networking using

Q.SIG-IP via VPN, RAS, LAN-LAN or WLAN connections (see also

PBX Networking starting on page 114)

Voice over IP (VoIP)

The integration of voice and data communication within the Intranet makes savings possible and opens up new possibilities. However the joint usage of an existing network infrastructure also yields configuration possibilities, for example, for the IP address configuration via

DHCP (details below Start Procedure starting on page 103). Therefore al-

ways plan the deployment of VoIP in the Intranet together with the network administrator. This chapter provides aids for you to avoid possible problems.

Fundamentals

VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After connection creation, voice data (PCM data) is collected by the terminal and is then sent, using an IP packet, to the receiver. Additionally the PCM data can be compressed in order to save bandwidth.

Propagation Delay and

Bandwidth

IP based data networks are generally not capable of guaranteeing a specific minimum bandwidth and a defined propagation delay. A synchronised 64 kilobit/s ISDN line guarantees a fixed data rate so-longas the connection exists. In a IP based data network, the data rate and propagation delay can vary.

Short-term bottle-necks or retransmission in case of errors can be the cause. Whereas when fetching a

Web page an interruption of the data flow of a matter of seconds is not noticeable, it is very bothersome during a telephone call.

A modern Intranet normally offers enough performance reserves and reliability to make VoIP telephony possible in very good quality. Specific components can, potentially, be optimised; for example via the usage of a modern Switch which evaluates the TOS byte of an IP packet or via the replacement of unreliable connections.

Latency and Packet

Length

There is always a technical-qualified delay (“latency”) between the recording of voice data via the microphone and the playback via the receiver. In order to be able to send it in an IP packet, voice data is recorded for a short timeframe. Additionally the IP packet has a signal-

Fundamentals Voice over IP (VoIP)

propagation-delay before the receiver can be begin with playback.

The extra time required for voicedata encoding and decoding can, for these considerations, be neglected.

An IP packet consists of protocol data and user data. Sending shorter voice-data packets causes the ratio between user data and protocol data to become unfavourable and the required effective bandwidth rises.

Sending longer voice-data packets causes the latency to rise.

The length of the voice-data packets must therefore be adjusted according to the requirements of the transmission medium. Shorter voice-data packets can be sent if a direct ethernet connection exists. If an

64 kilobit/s ISDN line is to be used for transmission, then longer voicedata packets should be used.

The following table provides an overview of the required bandwidth for a telephone connection with various parameter settings. The values apply to half-duplex ethernet; for full-duplex the values can be halved.

Required bandwidth (kilobit/s) with respect to Packet Length and Codec

G.723.1

6.3 kilobit/s

Packet Length

(ms)

G.711 (not compressed)

180.8

G.729A c. 6.3 kilobit/s

G.723.1

6.3 kilobit/s

68.8

51.2

42.4

37.12

48.0

33.6

31.09

29.2

30.4

45.9

28.3

Voice Quality

The achievable voice quality depends on various factors. With the proffered configuration settings it is possible to optimise the voice-data transmission for the existing network. Potentially a measurement of the network quality can help.

The following comparison provides a guide for the voice quality with specific quality levels:

Voice over IP (VoIP) Fundamentals

Quality Levels for Voice Transmission with VoIP

Level Voice Comprehensibility

1 Very Good

Good

Satisfactory

> 4

Limited

Unacceptable

Comparable to

ISDN

DECT

GSM

Defective GSM

No Connection

During call creation the involved terminals negotiate the voice-data compression (“codec”) that will be used. This is the first factor that determines the achievable quality level:

■

G.711 A-Law (Level 1, uncompressed): The audio data of a

PCM channel (64 kilobit/s) are adopted one-to-one. Every VoIP terminal must support this codec. This codec can not be used with an ISDN data connection.

■

G.729A (Level 2): Reduction to approximately 8 kilobit/s.

■

G.723.1 6.3 (Level 3): Reduction to 6.3 kilobit/s.

■

G.723.1 5.3 (Level 3): Reduction to 5.3 kilobit/s.

It can be possible that the voice quality is reduced due to an unfavourable selection of the packet length. For this selection, the duration of the recording not the byte count of the data packet is relevant:

■

Duration <= 30 ms: optimal transmission

■

Duration 40 - 60 ms: one qualitylevel depreciation

■

Duration > 60 ms: two qualitylevels depreciation

Additionally, the achievable voice quality depends on the packet propagation delay and the packet lose between the terminals involved.

These parameters can be determined with the “ping” programme.

Note: Measurements made with

“ping” are round-trip propagation delays. Divide the maximum value displayed by two.

Fundamentals Voice over IP (VoIP)

Packet Propagation Delay and Packet Loss

Value

Propagation delay

< 50 ms

Propagation delay

50-100 ms

Propagation delay

100-150 ms

Propagation delay

150-200 ms

Propagation delay

200-300 ms

Propagation delay

> 300 ms

Quality Level

Optimal

0.5 level depreciation

Loss 1-2 %

1 level depreciation Loss 2-3 %

2 level depreciation

3 level depreciation

4 level depreciation

Value

Loss < 1 %

Loss 3-4 %

Loss 4-6 %

Loss > 6 %

Quality Level

Optimal

0.5 level depreciation

1 level depreciation

2 level depreciation

3 level depreciation

4 level depreciation

Optimisation

If during the measurement you determine a large fluctuation in the propagation delay, then this can also cause a depreciation in the voice quality. This is potentially an indication of a defective or overloaded line caused by bit-error or collision correction resulting from retransmission by the transmission-procedure.

It is possible that an existing star-topology ethernet-network uses an

Hub as central distributor of ethernet packets. A Hub repeats on all connected lines all received ethernet packets. This can cause substantial collisions and thereby result in a high fluctuation in the propagation delay.

In this case, deploy a modern Switch component. The selective forwarding of ethernet packets (“Layer 2

Switching”) avoids collisions. Modern Switch components, furthermore, evaluate the TOS byte of an IP packet and thereby afford the optimal prerequisites for VoIP telephony.

Note: The OpenCom 100 uses a TOS

byte (“Type of Service”) value of 0xB8 for IP packets with VoIP data. This requests “Minimise Delay” and “Maximise Throughput” for IP packets marked with this value.

Voice over IP (VoIP) Fundamentals

Media Gateway (MGW)

The Media Gateway transforms VoIP voice data into PCM audio data. This functionality converts voice data between VoIP telephones and all other terminal types. Without the Media

Gateway, VoIP telephones can only exchange call data directly with other VoIP telephones. Even an external telephone call with an VoIP telephone requires the Media Gateway functionality. For a maximum of three VoIP terminals, one Media-

Gateway channel should be available.

■

The MGW channels are not compressed, that is, only the G.711 codec is available.

■

Echo suppression does not take place.

■

The voice quality can be inhibited during high system utilisation.

For optimal call quality and high availability, you should consider the operation of a MGW interface card

Software MGW

MGW Interface Card

Using the system software of the

OpenCom 100, one limited Media-

Gateway function is available. Depending on system process utilisation and available system memory, up to four MGW channels are available. The software MGW function will be automatically activated when no

Media-Gateway card is present.

In the near future, a Media-Gateway card will be available for the

OpenCom 130 and the

OpenCom 150. This interface card implements eight simultaneously usable Media Gateway channels.

Technical Data

Using the OpenCom 131 no Media-

Gateway cards can be used. Here, for

VoIP, only the software MGW function can be used.

■

The MGW interface card is connected via the slot to the internal ethernet Switch. There are no external ports via pressure terminals.

The Media-Gateway function implemented in system software has the following limitations:

■

Up to four channels can be used simultaneously.

■

With an OpenCom 130 the MGW interface card can be operated in slot 2 or slot 3.

Media Gateway (MGW) Voice over IP (VoIP)

■

With an OpenCom 150 up to two

MGW interface cards can be operated in slots 4 and 5.

■

The MGW interface card supports: all codecs used by VoIP telephones, silence detection, echo suppression and DTMF tone detection.

■

The MGW interface card can not be operated in a slave system.

■

The MGW interface card contains the required software in its own Flash memory. An update of this software is accomplished with a separate file in the Con-

figurator via the

SYS Configuration: Compo-

nents.

Operational Information

The MGW interface card must be correctly inserted and configured (see

also Installing Interface Cards starting on page 23).

Each MGW interface card requires its own IP address. This can either be assigned statically or obtained via

DHCP.

1. In the Configurator, open the

PBX Configuration: Ports: Slots page.

2. Click on the slot number in the table row containing the desired interface card.

3. Enter the desired static IP address in the IP address config-

ured field. Enter “0.0.0.0” to obtain an IP address via DHCP.

4. Confirm with Apply.

The configuration page displays the

MGW interface card’s MAC address.

You will need this for the static assignment of an IP address via a DHCP server.

Note: During commissioning of a

MGW interface card, the software

MGW function is automatically switched off.

Voice over IP (VoIP) Media Gateway (MGW)

VoIP System Telephones

For VoIP system telephony the following telephones and software packages are available:

■

OpenPhone 63 IP: This is a VoIP capable edition of the

OpenPhone 63 system telephone.

■

Two RJ45-connector ports are available for ethernet connection. Both ports are connected to one another via the internal

Switch of the telephone. The

Switch supports 10 Mbit/s or

100 Mbit/s full-duplex with priority on VoIP data transmission.

■

OpenPhone 65 IP: This is a VoIP capable edition of the

OpenPhone 65 system telephone. This system telephone can be extended with up to three keypad modules.

■

OpenPhone IPC: This VoIP software offers the functionality of a system telephone using

Windows 2000/XP executable

software (see OpenPhone IPC starting on page 106). Further-

more, this software offers local answering-machine functionality and integrability with CTI applications.

Device Properties

The VoIP capable editions of the system telephones OpenPhone 63 IP and OpenPhone 65 IP offer the same features as the corresponding system telephones. Usage of the VoIP system telephones, therefore, does not differ from that of the standard system telephones. The following differences exist:

LAN Port: Allows the connection of the telephone to the LAN. Use a non cross-over RJ45 patch-cable to connect to a Hub or

Switch.

PC Port: Allows the connection of the telephone to workplace computer. Use a non cross-over

RJ45 patch-cable to connect to the PC’s network port.

■

The power supply of the VoIP system telephone is provided by an extra plug-in power supply.

Optionally, it is also possible to provide the feed via PoE (“Power over Ethernet”). PoE requires special devices for power-infeed, as well as a completely wired

RJ45 connection line.

■

Additionally VoIP system telephones offer the possibility of connecting a standard headset via two 3.5 mm sockets.

■

There is no slot for connecting miscellaneous adapter deviceextensions or accessories.

100

VoIP System Telephones Voice over IP (VoIP)

■

VoIP system telephone’s audio signals are generated by the telephone itself. DTMF dial tones and Music on Hold are realised by the Media Gateway function.

■

There is a quartz-based clock module present. Thereby the periodically synchronisation of the time is dispensed with.

■

A VoIP system telephone can also be operated without a permanent connection to the communication system, for example via an on-demand RAS connection.

■

Signalling data for call control, call data during three-way conferences, connections to conventional terminals and external connections are exchanged between the VoIP system telephone and the communication system. During a call between two VoIP system telephones, call data is exchanged directly between the two VoIP system telephones.

■

During the device’s start procedure, the IP address is configured and the device software is requested via the DHCP, BOOTP and TFTP network protocols.

VoIP System Telephone

Configuration

The VoIP system telephones

OpenPhone 63 IP and

OpenPhone 65 IP obtain required IP address configuration and operating software via the IP protocols

DHCP, BOOTP and TFTP. After the power supply is assured, the device’s internal boot loader is started which controls the further start procedure.

The default behaviour of this procedure is to contact the

OpenCom 100’s DHCP server so that the start procedure can be concluded without problems. Proceed as follows to register a new VoIP system telephone:

1. Temporarily remove the VoIP system telephone’s ethernet connection. Establish the VoIP system telephone’s power supply. Note the MAC address shown in the display, for instance

“Ethernet: 00:30:42:00:00:00”.

Remove the power supply.

2. In the Configurator, open the

PBX Configuration: Ports: VoIP

Phones page. Click on the New button.

3. Select the VoIP system telephone’s Type and enter the noted MAC address. Assign a

Name and Phone No.. Confirm with Apply.

Voice over IP (VoIP) VoIP System Telephones

101

4. Connect the ethernet connection with the RJ45 connector of the VoIP system telephone. Establish the power supply. Verify the correct start procedure by means of the display.

LAN DHCP Server

If the LAN already has a DHCP server deployed for the configuration of workplace computers, then there are various possibilities to correctly answer the DHCP, BOOTP and TFTP requests of the VoIP system telephones. A comparatively simple approach is described here.

1. Configure the LAN’s DHCP server so that DHCP requests from the

VoIP system telephones are ignored. With a Linux DHCP server programme, you must, for example, include the following lines in the system file “/etc/dhcpd.conf”:

} group { deny booting; host 192.168.11.12 { hardware ethernet

00:30:42:00:11:22;

}

Every DHCP service-programme has similar options. You will possibly need to reserve a free IP address for each VoIP system telephone. You will find details in the online help or handbook of the deployed DHCP service-programme. The MAC address of all

VoIP system telephones always begins with 00:30:42.

2. Configure a fixed IP address for the OpenCom 100. For this, in the Configurator, open the

NET Configuration: Easy Ac-

cess page. Click on the Change button.

3. Select from Get addresses from

the DHCP server the option no.

Enter the current IP address configuration in IP address and

Network mask. Confirm with

Apply.

4. Configure the OpenCom 100’s

DHCP server to assign static IP addresses. For this, in the Con-

figurator, open the

NET Configuration: DHCP

Server page. Click on the

Change button.

5. From Status, select the Static

address assignment option.

Confirm with Apply. The DHCP

Server page is re-displayed.

6. Now add the configured VoIP system telephones to the list of static IP addresses. Click on the

New button.

7. Enter the VoIP system telephone’s IP address and MAC ad-

dress. Enter the IP address re-

102

VoIP System Telephones Voice over IP (VoIP)

served by the DHCP serviceprogramme. Confirm with

Apply.

Subsequently restart the

OpenCom 100 and all connected

VoIP system telephones.

Start Procedure

In specific cases in can be useful to be able to understand the start procedure of a VoIP system telephone.

Examples:

■

A complex DHCP address assignment prevents the operation of the OpenCom 100’s DHCP server within the LAN.

■

A VoIP system should be operated with a non-broadcast-capable IP connection. This can be a RAS connection, a VPN connection or another type of routed connection.

Generally it is possible that an external DHCP server controls the start procedure of a VoIP system telephone. For this, the system software matching the VoIP system telephone’s type must be transferred via

TFTP.

Tip: You can obtain the system software file upon request from the

Hotline. Optionally you can read-off the loading location from the display of a starting VoIP system telephone and via TFTP load the file from the

OpenCom 100. For example, using

Windows XP the command line is:

“tftp -i 192.168.99.254 get /directory/software.cnt”.

After the VoIP system telephone’s power supply has been established, the start procedure steps are as follows:

1. The boot loader starts and shows the VoIP system telephone’s MAC address in the display. Simultaneously a BOOTP request is sent via broadcast on the 255.255.255.255 broadcast address.

2. From the BOOTP server an IP address, network mask and the default gateway for the start procedure are communicated.

Additionally via the “Next server”-option, the BOOTP server provides the TFTP server’s

IP address and the operations software’s file name. By means of the MAC address, the BOOTP server selects the operationssoftware file name corresponding to the device’s type. In many cases the DHCP service programme also answers BOOTP requests.

3. The boot loader loads the approximately 700 KB operationssoftware file from the specified

TFTP server. The TFTP server’s IP address and the file’s name are

Voice over IP (VoIP) VoIP System Telephones

103

shown in the display. The loaded operations software is started.

4. The operations software sends a

DHCP request on the broadcast address 255.255.255.255. From the DHCP server the VoIP system telephone now receives IP address, network mask and default gateway for operation. Additionally, with the for this purpose reserved “Option 43”, the

DHCP server provides the IP address of the communication system and port number 8100 for registration.

5. The VoIP system telephone creates a TCP connection to the supplied IP-address/portnumber combination and sends a registration query. The

OpenCom 100 checks the MAC address sent with the registration and confirms the registration request if the VoIP system telephone is contained in the

PBX Configuration: Ports: VoIP

Phones list. Additionally, the keep-alive time, the port number (8101) for telephony signalling and the value to use for the TOS byte are communicated in the registration answer.

6. The VoIP system telephone creates a second TCP connection using the signalling port number 8101 and sends a registration analogue to the U pn

system telephones.

7. Extra connections are created using the IP protocol RTP (“Realtime Transport Protocol”) for call data when a call is created. For calls between two VoIP system telephones, port numbers above

8200 are used. For transmission to a Media-Gateway card, a port in the range 1024 – 1087 is used.

If you wish to operate a VoIP system telephone via a routed IP connection

(for example VPN or RAS) then it might be necessary to correspondingly configure an external DHCP server. Pay attention in the selection of the codec and the keep-alive time for RAS connections. This can be done via the selection of the default profile RAS in the

PBX Configuration: Ports: VoIP

Phones for the VoIP system telephone. The via TFTP offered operations software must match the device’s type and communication system’s type. Potentially you will need to configure BOOTP, DHCP and

TFTP servers for the VoIP system telephone.

The following screenshot displays a functioning configuration for “dnsmasq” Linux software (often used with wireless routers).

104

VoIP System Telephones Voice over IP (VoIP)

Configuration of an external DHCP server for VoIP system telephones

Composition of “Option 43”

In particular the correct composition of the “Option 43” is for the functioning important. For this option, exactly 12 bytes must be transmitted.

Depending on the DHCP server-software, the option-value byte and length byte may also need to be provided:

Byte Value Purpose

08 192, 0xc0 4 bytes with the IP

09 168, 0xa8 address of the communication sys-

10 99, 0x63 tem, e.g.

192.168.99.254

11 254, 0xfe

Composition of “Option 43”

Byte Value Purpose

00 43, 0x2b Options number

Tip: Load and install the network monitoring software “Ethereal” from the “http://www.ethereal.com/” website. With this software you can exactly observe the start procedure.

01 10, 0x0a Option length

02 4, 0x04 Identifier: Port no.

03 2, 0x02 Length: Port no.

03 31, 0x1f Upper and lower

05 164, 0xa4 part of the port no.

(8100)

06 3, 0x03 Identifier: IP address

07 4, 0x04 Length: IP address

Voice over IP (VoIP) VoIP System Telephones

105

OpenPhone IPC

Besides the hardware VoIP system telephones, PC software for VoIP telephony can also be deployed. This software can be used with the operating systems Windows 98 SE/ME and Windows 2000/XP.

Software VoIP system telephone OpenPhone 65 IPC with one keypad module

Besides VoIP system telephony via the workplace computer, the following features are offered by the

OpenPhone IPC:

■

Selectable user interface

(“Skins”)

■

Usage via Mouse/PC-keyboard

“Drag & Drop”-selection of call numbers

Integrated answering machine / recording functionality

Terminal control for the sightimpaired

■

Modification of display language

For audio recording and playback, the workplace computer requires a full-duplex-capable sound card as well as a suitable headset.

The installation of OpenPhone IPC is not bound to a license. However you will require a license for the operation with the OpenCom 100. There are several licenses available which make the operation of a specific number of OpenPhone IPC possible.

106

OpenPhone IPC Voice over IP (VoIP)

Licenses

OpenSoftphone 102:

2 OpenPhone IPC

OpenSoftphone 104:

4 OpenPhone IPC

OpenSoftphone 108:

8 OpenPhone IPC

OpenSoftphone 116:

16 OpenPhone IPC

The licenses are activated in the

OpenCom 100 Configurator, in the

SYS Configuration: Licenses menu.

The system software contains one license for a time-limited (60 days) demo-version. Please contact your dealer or your DeTeWe representative if you wish to purchase a permanent license. The licenses can be combined; each license can only be activated once.

Installation

The installation takes place via a setup programme. The

OpenPhone IPC can also be installed without an user interface. The programme can then be used via a CTI application (Net-TAPI or OpenCTI).

Start the installation programme from the OpenPhone IPC product CD and follow the installation assistant’s instructions.

Configuration

Analogue to the VoIP system telephones, the OpenPhone IPC creates multiple IP connections to the

OpenCom 100. When you start the programme for the first time the Op-

tions dialogue is automatically opened. Here you must configure the following values:

1. Enter in the VoIP IP Address field the OpenCom 100’s IP address.

2. Enter the selected MAC address’ six hexadecimal-digits into the

Device ID field. This is configured in the Configurator, on the

PBX Configuration: Ports: VoIP

Phones page.

3. Confirm with OK.

Notes

The VoIP system telephony requires the active creation of an IP connection to the workplace computer. If there is an firewall programme installed on the workplace computer, you might need to explicitly grant this connection creation.

If you login on the workplace computer using a different user name, then you must reconfigure these values.

For the device ID you can use any, not already in the LAN used, MAC address. Select a random device-ID/

Voice over IP (VoIP) OpenPhone IPC

107

MAC-address to secure telephone usage. The device ID can only be read-off via the Web console.

The displayed menu texts and parts of the operations software are elements of the OpenPhone IPC installation, however, if required, are loaded from the OpenCom 100 via

TFTP.

108

OpenPhone IPC Voice over IP (VoIP)

PBX Cascading

As requirements grow, the

OpenCom 100 can be operated together with other PBX installations.

If you merely need a larger number of connections, it is easy to link a second PBX (PBX Cascading). If you want to operate the OpenCom 100 at several locations with different

PBXs, this is possible by PBX Net-

working (see page 114).

Note: It is not possible to cascade

an OpenCom 131 with another communications system.

Variants of PBX Cascading

You can combine two PBXs in order to increase the number of terminals that can be connected. A master PBX and a slave PBX are connected to one another by means of two cables.

The two PBXs essentially function

Master system

OpenCom 130

OpenCom 150 Rack like a single PBX with a higher number of ports. The master PBX controls the slave PBX. The following

PBXs from the product family can be used for cascading:

Slave system

OpenCom 130

OpenCom 150 Rack

For the PBX Cascading you will need a license. The license agreement provides you with the necessary steps to activate this function.

PBX Cascading Variants of PBX Cascading

109

Functionality of PBX Cascading

PBX cascading requires two twistedpair leads with RJ45 plugs between the PBXs:

■

Administration data: one CAT-5

Ethernet lead.

■

Voice data: one lead with all eight pins wired 1 to 1. Connect this to the PCM ports of the

PBXs. The shielded CAT-5 lead may be up to three meters long.

– In the case of an

OpenCom 130, connect the

LAN2 port of the master system’s add-on module with a LAN2 port of the slave system’s add-on module.

The PCM port is on the add-on module of the OpenCom 130.

You must therefore install an add-on module in each of the two PBXs before they can be cascaded.

– In the case of an

OpenCom 150, connect the

LAN1 port of the master system with a LAN1 port of the slave system.

Basic module

LAN

PBX 1

(Master)

Add-on module

PCM LAN1 LAN2 LAN0

Voice data lead

(eight pins assigned, joined 1 to 1) Hub/Switch

(in LAN of company)

Cascaded PBX system (OpenCom 130)

Basic module

LAN

PBX 2

(Slave)

Add-on module

PCM LAN1 LAN2 LAN0

CAT-5 Ethernet lead

PBX 1

(Master)

PBX 2

(Slave)

PCM1 PCM2 LAN0 LAN1 PCM1 PCM2 LAN0 LAN1

Voice data lead (eight pins assigned, joined 1 to 1)

Cascaded PBX system (OpenCom 150)

CAT-5 Ethernet lead

Hub/Switch

(in LAN of company)

110

Functionality of PBX Cascading PBX Cascading

Putting a Cascaded PBX into Operation

Proceed as follows to put a cascaded

PBX system into operation:

1. Take the additional slave system out of its packaging and place it in immediate proximity to the master system. Connect a system telephone to the slave system for a later performance check. Use the U pn

1 press-fit terminal of the basic module (only

OpenCom 130) or one of the U pn ports of an interface card.

7. In the PBX Configuration:

Ports: Slots dialogue of the master system’s Configurator, click on Slave. Select the slave

Type in the Slave: Change dialogue.

If a possible slave system was detected when the system was started, there is an additional entry in the Type field (“Online:

PBX type”). If you select this entry, the settings for Type and

MAC address are applied automatically.

2. Back up the master system data.

For further information, refer to the online help topic SYS Con-

figuration: Data Backup.

Please note: If you change the

type of slave system later on, the port settings that have been made will be deleted.

3. Switch off the master system if it is operating. Disconnect the module from the power supply by pulling out the mains plug.

4. If necessary, install the add-on module for the master system. If you use an OpenCom 130 as the slave system, you also have to install an add-on module.

The master system then initialises the slave system. This may involve transfer of firmware (operating software) from the master system to the slave system.

The transfer process is only executed for two OpenCom 130/150

PBXs. This can take a few minutes.

5. Connect the two modules by means of two suitable cables as described above.

6. Power on the two PBXs. The order in which you do this does not matter.

8. Configure the system telephone connected to the slave system for testing purposes in the Con-

figurator. In the

PBX Configuration: Ports: Upn dialogue, click on one of the additionally displayed entries of

PBX Cascading Putting a Cascaded PBX into Operation

111

the type Upn 1/0/n (1: slave system, n: U pn

port number).

Note: Changes to the configura-

tion while initialising the slave system may trigger error reports referring to the ongoing initialisation.

You can see that the initialisation has been completed from the display on the system telephone connected to the slave system.

Notes

Observe the following when operating a cascaded PBX system:

■

All U pn

, S

and a/b ports of the slave system can be used with appropriate telephones. All features of system telephones on

U pn

ports are available without restriction.

■

The S

ports of the slave system can also be used for trunk lines

or for PBX networking (see PBX

Networking starting on page 114).

■

It is not possible to operate a

DECT base station on one of the

U pn

ports of the slave system.

■

The COM, actor/sensor and LAN ports of the slave system cannot be used. The LAN ports on the add-on module of slave system can be used without restriction.

■

The two communications systems must have a direct Ethernet connection or be connected via a hub in order to exchange data. They cannot be connected through a router.

■

The OpenCom 150 is equipped with the PCM2 port in order to realize cascading of a third PBX with a future release. Use one of the two LAN0 ports, to connect the OpenCom 150 to the Local

Area Network.

■

The slave system cannot be addressed directly through a LAN.

For configuration, always use the Web console of the master system.

■

A memory card installed in the slave system (OpenVoice, Open-

Attendant) cannot be used.

■

To operate the slave system again normally, you must reset it to its factory settings (refer to

Resetting the System Data starting on page 79).

112

Putting a Cascaded PBX into Operation PBX Cascading

Licensing Information

A licence is required for certain additional OpenCom 100 program packages, for example for the internal voice-mail system called OpenVoice. cascading contains all the information you need to carry out this procedure.

The following information is for customers who have already obtained licences for an OpenCom 100 and would like to cascade or network their existing system with another

OpenCom 100.

Note: You will need the serial num-

bers of both infocom systems for

porting the activation keys. The se-

rial numbers can be found in the

Web console's Configurator, in the

System Info: Versions menu.

PBX Networking

If you network two OpenCom 100 systems with each other, you needn't generate any new activation keys but can continue to use the corresponding functions on the existing

OpenCom 100. The “disadvantage” of this alternative is that you have to administer a separate configuration on each OpenCom 100.

PBX Cascading

In the case of PBX cascading, the master system administers the overall configuration.

If you have already installed activation keys on an existing OpenCom, they have to be ported to the master system.

In this case, new activation keys for the use of additional program packages must be generated on the

DeTeWe licence server

(http://lizenz.detewe.de).

The licensing confirmation for the

PBX Cascading Licensing Information

113

PBX Networking

OpenCom 100 provides all the features necessary for PBX networking.

You need PBX networking in the following cases:

■

To operate the OpenCom 100 as a subsidiary system on another

PBX. This will also allow you to use the OpenCom 100 as a DECT server, for example.

■

To network the OpenCom 100 with an OpenCom 1000. In this way you can use the

OpenCom 100 as a PBX for a branch office, for instance.

■

To network several

OpenCom 100s into a PBX system.

■

To use flexible configuration possibilities of trunk lines for a

OpenCom 100.

All settings that affect the configuration of PBX networking can be found in the Configurator menu

PBX Configuration: Trunks and in the PBX Configuration: System:

Settings dialogue under System

linking. Refer also refer to the corresponding help topics in the

OpenCom 100 online help.

Note: If you do not need the fea-

tures of PBX networking, the simplified configuration is sufficient in most cases. For this purpose, assign the preconfigured trunk groups (bundles)

Multi-terminal access or System

access to the ports. The preconfig-

ured route called External trunk now

makes it possible to seize an external line immediately or by first dialling the prefix “0”. You can rename the preconfigured bundle and the preconfigured route if required, but you cannot delete them.

Connections

Networking two or more PBXs means interconnecting them. The

OpenCom 100 allows you to use both trunk lines and point-to-point connections on external S

ports or on the S

port.

PBX PBX PBX PBX

PBX

Example of a PBX network

Trunk line

Point-to-point connection

114

Connections PBX Networking

Various line types and transmission protocols can be used for point-topoint connections. The required network topology (distance, connection capacity) determines which type of point-to-point connection is most suitable.

Protocol: Q.SIG or DSS1

The Q.SIG protocol, designed for

ISDN point-to-point connections, is the preferable choice as the transmission protocol; alternatively, the

DSS1 protocol, designed for ISDN dial-up connections in the Euro-

ISDN, can be used. Certain PBX networking features can only be used with the Q.SIG protocol, however. In particular, the identifier indicating whether a call is internal or external cannot be transmitted using DSS1.

Both protocols implement communication on several protocol layers:

■

L1: Layer 1 defines the physical line properties and the electrical coding of signals.

■

L2: Layer 2 enables communication via individual error-protected channels that are independent of each other.

■

L3: Layer 3 defines the administration of the individual channels and implements the features designed for ISDN.

Master/Slave

For an ISDN connection, it is possible to determine which PBX is the protocol master and which the protocol slave. This relationship can be determined for all three protocol layers independently of one another.

For each protocol layer, the PBX at the other end always has to be suitably configured. If one PBX is the protocol master for a layer, the other

PBX must be the protocol slave for this same layer. Normally all three protocol layers are configured identically. In the case of a trunk line, the network operator is the protocol master for all three layers.

Note: In the case of an S

line, it is also possible to determine for each useful channel which end can administer a channel (master = internally seized or slave = externally seized).

On S

lines this setting is determined by “L3 master” for both B-channels.

L1 Clock

To enable PBXs in the ISDN network to communicate with each other, they must be “clock-aligned”. The L1 protocol master sets the clock for layer 1, and the L1 protocol slave adopts (synchronises to) this clock.

When planning a PBX networking scheme, you must make sure that

PBX Networking Connections

115

the L1 clock propagates from a master via a number of PBXs.

Network operator

M S

PBX1

M S

PBX 3

PBX 2

Trunk line

Point-to-point connection

Example: propagation of the L1 clock

If more than one port with the setting L1 Type = “Slave” is configured on an OpenCom 100 and the setting

L1 sync possible has been activated, then one of the ports is automatically defined as the L1 clock source.

The OpenCom 100 will automatically switch the clock source to another port configured as an L1 clock source

(if a line fails, for example).

Please note: Reciprocal or circu-

lar application of the L1 clock is not allowed.

Example: In the above case you could reverse the L1 slave/master setting for the connection between

PBX 1 and PBX 3. However, if you then activate the setting

L1 sync possible for the port of PBX

1, this may cause parts of the PBX network to stop functioning temporarily.

When applying the L1 clock of trunk lines, you can assume that the public network is “clock-aligned”. So, in the above example, you can connect additional trunk lines to one of the

PBXs.

Types of Point-to-Point Connection

There are different types of connection available for an ISDN point-topoint connection between two PBXs, depending on the distance between them.

Direct Connection

This type of point-to-point connection joins the two systems directly to each other using a crossover twisted-pair cable. An S

connection can be used for distances up to

1,000 metres, while an S

connection can span up to 250 meters. Normally one PBX is the protocol master for all three layers, and the other PBX is the protocol slave for all three layers.

PBX 1

L1 master

L2 master

L3 master

Direct connection

PBX 2

L1 slave

L2 slave

L3 slave

■

Use the RJ45 jacks on one of the external S

ports for an S

con-

116

Types of Point-to-Point Connection PBX Networking

nection between two

OpenCom 100s. You can use the corresponding pressure terminals for S

0 ports on interface cards.

PBX 1, S

ext

1 2 3 4 5 6 7 8

Rx+ Rx- Tx+ Tx-

8 7 6 5 4 3 2 1

PBX 2, S

ext

(RJ-45 socket)

Rx+ Rx- Tx+ Tx-

PBX 2, S

(Pressure clamps)

Wiring of a direct connection

Note: If you use an S

port on an interface card (pressure terminal) and an S

port with an RJ45 jack for the direct connection, make sure you make the necessary changes to the

port assignment (see S0 Ports on Interface Cards starting on page 39).

Connection via an Active

Transmission System

For distances exceeding the range of a direct connection, an active transmission system can increase the range to up to 50 km. Normally the

L1 master is the transmission system for the two connected PBXs. For the protocol layers L2 and L3, one PBX is normally the protocol master and the other PBX is the protocol slave.

PBX 1

L1 slave

L2 master

L3 master

Transmission

System

L1 master

PBX 2

L1 slave

L2 slave

L3 slave

Connection by an active transmission system

Note: The active transmission sys-

tem itself gets its L1 clock either from the network operator or from a clock generator connected by wire.

Connection via the Public

Network

Point-to-point connections via the public network of a network operator can be used for bridging distances beyond 50 km. Due to the long distance involved, for technical reasons it is not possible to synchronise the L2 protocol. Consequently, the public network is normally the protocol master for protocol layers

L1 and L2. One PBX is therefore the

L3 master and the other PBX the L3 slave.

PBX 1

L1 slave

L2 slave

L3 master

Public network

L1 master

L2 master

PBX 2

L1 slave

L2 slave

L3 slave

Point-to-point connection via a public network

PBX Networking Types of Point-to-Point Connection

117

Configuration

The possible configurations described below can be set up in the

Web console using the PBX Configu-

ration: Trunks menu.

Trunk groups

This is a group of lines of the same type and direction. A line can only be assigned to one trunk group (bundle).

Network operator

PBX 1 PBX 3

A E

PBX 2

Bundle

Trunk line

Point-to-point connection

Example of a PBX network with trunk groups

In the above example, the following trunk groups are configured for

PBX 1:

■

Two S

lines in a multi-terminal configuration to the network operator which are assigned to the “A” trunk group.

■

Two S

point-to-point connections to PBX 2 which are assigned to the “C” trunk group.

■

One S

point-to-point connection to PBX 3 which is assigned to the “E” trunk group.

Note: A line or a trunk group can-

not be seized directly. It is always performed indirectly via a route.

Routes

A route is a group of trunk groups enabling a connection in one direction. If the first trunk group of a route is fully utilized, the next trunk group is seized (“trunk group overflow”). One trunk group can also be used for different routes.

In the above example, a route set up for PBX 1 allows a connection to

PBX 2. Trunk groups “C,” “E” and “A” are assigned to this route. If a user connected to PBX 1 wants to reach a party in PBX 2, lines will be seized in the following order:

■

PBX 1 first searches for a free channel in the “C” trunk group.

■

If all the lines in trunk group “C” are busy, the system tries to set up a connection via trunk group

“E”. PBX 3 switches the connection through, provided it is appropriately configured (refer to

Numbering starting on page 119).

■

If it was not possible to set up an indirect connection via PBX 3, the system tries again via trunk group “A”. The “prefix” neces-

118

Configuration PBX Networking

sary for this can be configured with the route.

■

The user does not get a busy signal until the attempt to set up an indirect connection via the network operator has also failed.

Note: If an internal connection is

switched via a network operator, the call is signalled using the external number of the calling PBX.

For each route you can define a randomly selectable code digit for seizing the route. You can also configure whether a user is authorised to seize a particular route, whether LCR is to be used for one of the trunk groups and the criteria (business or private call, booking numbers) for evaluating call data.

Numbering

A user can seize a particular route by pre-dialling a specific code digit.

With this “open numbering”, a user must always dial this code digit and then the telephone number in order to reach a party in another PBX.

If none of the telephone numbers in your PBX network occur twice, you can also configure “closed numbering”, allowing the same telephone number to be used for reaching each user within the PBX network.

With closed numbering, the

OpenCom 100 determines which route to seize from the telephone number dialled. The information needed for routing a call can be configured in a numbering table containing up to 100 entries. You use this table to assign telephone numbers and/or ranges of telephone numbers to a particular route.

A default entry in the numbering table makes it possible to seize a “default route” for all remaining unassigned numbers. In particular, this simplifies configuration of the

OpenCom 100 as a subsidiary system: the only entry you assign to the

default entry is the route to the host system

PBX

100-199 c d a b

PBX

400-499

4: b

D: c

D: a

PBX

200-299 e g h

3: e

5: h

D: d f

PBX

500-599 i

PBX

300-399 k

3: i

D: g

5: k

D: f

D:Default

Route

Example of closed numbering tables

The automatic switching of call requests (i.e. routing) by means of trunk group overflow or default numbering can lead to “circular switching”.

To avoid this, a “transit” counter is incremented whenever a connection is switched through on Q.SIG lines.

When the configured maximum value is reached, further switching stops.

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119

Technical Details

A different PBX number must be set for each OpenCom 100 in a PBX network. This setting can be found in the Web console, in the menu

PBX Configuration: System under the heading System linking. You can also set the maximum value for the transit counter there. This value depends on the topology of the PBX network and should allow the system to have the maximum number of further connections possible.

You can display the connection status of the lines at any time in the

Configurator menu System info:

PBX: Trunks. You should check this in particular after making changes to a configuration to see whether all the lines used for system networking are operable.

Some of the features possible in

Q.SIG are not supported by

OpenCom 100 with all their options, for example callback on busy within the Q.SIG network. The call categories defined in Q.SIG (e.g. Emergency

Call, Operator, Normal) and the Q.SIG name transmission feature (“user names”) are fully supported.

OpenCom 107

OpenCom 130

OpenCom 150 -

M/S

The code digits to be used for seizing a route with open numbering are not transmitted to the destination

PBX and thus cannot be evaluated by it. To reseize a route (for example for a callback), you must set the appropriate digit prefixes in the trunk group configuration for the routes to be reseized.

Tip: If, for example, you are configuring a route which can be seized using routing code “5” and have selected one or more bundles for this route, change the Prefix for dest.

call number at incoming internal setting to “5” for this bundle in order to enable the route to be reseized.

Owing to their hardware properties, not all S

ports of the OpenCom 100 can be used for PBX networking without restrictions. Depending on the type of system, some ports can only operate in the L1 master mode or L1 slave mode. The external S

0 and S

ports can be set according to the following table.

M/S

–

M/S

120

Technical Details PBX Networking

Legend

S = Slave

M/S = Master/Slave

M = Master

Note: The S

ports on add-on cards can be operated in both L1 master and L1 slave mode.

PBX Networking Technical Details

121

Team Functions

Introduction

With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys.

Team functions can only be configured on the corded system telephones of the OpenPhone 6x product line because only these have the required features.

Explanation of Keys

The team functions are programmed on the call keys of the OpenPhone 6x telephones. Depending on the terminal, different numbers of call keys are available:

Number of available call-keys

Telephone Number of keys

OpenPhone 61 One key with a display, five keys without a display

OpenPhone 63 Three keys with a display, five keys without a display

OpenPhone 65 19 keys with a display: nine on the telephone itself and 10 on an add-on

Note: Only one function or call

number can be programmed for each call key.

The following keys can be used:

■

Trunk key: Calls (for the programmed call number, e.g. 11) are signalled to this key, and you can make internal and external calls via this number. A trunk key can be programmed with a substitute function (with another team member acting as the substitute). Calls for you are then signalled to the terminal of another team member. A trunk key also provides functions for managing calls. For example, you can configure call protection if you

122

Introduction Team Functions

do not want to be disturbed, or call diversion to another telephone.

■

Team key: As with a trunk key, a team key can be used to receive or make calls. However, this key cannot be used to change the settings for managing calls; it is not possible, for example, to configure call diversion to another telephone. Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number. For example, the team key with the number 11 calls all trunk keys with the number 11.

■

Busy key: The purpose of a busy key is to make the busy status of other team members visible. An incoming call for a busy team member is signalled on the other team member's busy key.

That team member can take this call by pressing the busy key, which seizes his own terminal's trunk key. Calls taken via the busy key are not entered in the call list of the team member who was originally called. In addition, it is possible to call the respective team member via his busy key when his terminal is idle. You set up a call to this team member by pressing your own trunk key.

■

Direct call key: Only outgoing calls can be made with a direct call key; they are signalled to all terminals with the same number programmed to a trunk key.

Calls via a direct call key are signalled to the destination terminal even if that terminal has been programmed with a substitution function or call protection. If the destination terminal has been configured for call diversion, the direct call is not diverted.

Which key is suitable for which purpose?

■

Trunk keys can be assigned call numbers for managing central communication tasks, for example, customer support. If the call numbers of the support department are assigned to trunk keys on all of its terminals, then all members of the support department can receive and manage calls and use the substitute function.

■

Team keys, for example, can be used to create a project group within a department. Calls from customers of this group can then be answered by any team member who is not busy. The team members can call each other by the team keys.

■

A busy key can be used to configure an attendant terminal

Team Functions Introduction

123

showing the status of the individual users. The attendant terminal sees the status of the users and can put calls through by simply pressing the key.

■

Direct call keys, for example, can be configured at a terminal in a conference room in order to call the secretary.

Team Configuration

You can create teams and program call keys in the Configurator of the

OpenCom 100 (PBX Configuration:

Groups and Ports: Upn menu).

Call key 1 is preset as a trunk key on all system telephones. This setting can be changed by the system administrator.

Examples of Use

The following examples illustrate the various uses of teams and team functions.

For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the “Open-

Phone 61, 63, 65” user guide.

Executive/Secretary

Team

In this example, the executive/secretary team comprises two members: the executive and the secretary. The secretary has one OpenPhone 63 system telephone, and the executive has two, one of which is used as a parallel telephone in a sofa suite.

Secretary

TrK 11: Secretary

TrK 10: Executive

DK 10: Executive

Executive

TrK 10: Executive

TrK 11: Secretary

TrK 12: Private

Executive´s Parallel

TrK 10: Executive

TrK 12: Private

Example: executive/secretary team

Line Seizure

The secretary can be reached on the call number 11 (trunk key TrK 11: secretary’s office).

The executive can be reached on the call number 10 (trunk key TrK 10: executive’s office). He can also answer calls from his parallel telephone. In

124

Examples of Use Team Functions

addition, a private line is configured for both of the executive’s telephones (trunk key TrK 12: private).

Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a substitute for the other.

The secretary’s terminal also has the executive’s call number configured as a direct call number (DK 10: executive’s office). The secretary can therefore reach the executive and put through calls even if the executive has programmed a substitute.

Line Busy Indication

If a line is busy, e.g. TrK 11 secretary’s office, the other terminal will indicate this. The executive’s private calls via TrK 12 are not indicated on the secretary’s terminal since no appropriate trunk key is configured on the latter’s telephone.

Call Signalling

In this configuration example, calls to one’s own call number are signalled acoustically on the following telephones:

■

Call number 11 on the secretary’s telephone

■

Call numbers 10 and 12 on the executive’s telephone.

Calls for the other team member’s call number are indicated by an optical signal on one’s own telephone

(flashing trunk key LED).

The parallel telephone will indicate calls only by an optical signal.

Time-delayed acoustic signalling can be configured for TrK 10 on the secretary’s telephone. If the executive, for example, does not answer a call within 10 seconds, the secretary’s telephone will start to ring.

If the executive activates a substitute function with the secretary as the substitute, calls for call number

10 will be indicated on the executive’s telephone by an optical signal only, but signalled acoustically on the secretary’s telephone. The secretary can also activate a substitute function. Calls for call number 11 are then signalled acoustically on the executive’s telephone, and indicated by an optical signal on the parallel telephone and the secretary’s telephone.

Three-member Team

The three-member team described here is an example of a team configuration within a project group, e.g. export sales.

Each team member has one Open-

Phone 63 system telephone with all

Team Functions Examples of Use

125

call keys programmed as trunk and team keys.

Miller

TrK 10: Miller

TK 11: Johnson

TK 12: Smith

Johnson

Trk 11: Johnson

TK 10: Miller

TK 12: Smith

Smith

TrK 12: Smith

TK 10: Miller

TK 11: Johnson

Example: three-member team

Line Seizure

Each team member’s call number, e.g. call number 10 for Miller, is programmed as a trunk key on his telephone.

On the other telephones in the team, this call number is programmed as a team key (e.g. TK 10 on Johnson’s and Smith’s telephones). The team members can thus see which number a call is for and can answer it by pressing the appropriate team key.

The team members can call each other via the team keys. For example, Miller can call number 12 by pressing TK 12; the call is then signalled to Smith’s telephone on

TrK 12.

Line Busy Indication

If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and

Smith’s telephones will indicate this.

Call Signalling

In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes).

Unified Team

The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly (e.g. support department).

Each team member has one Open-

Phone 63 system telephone with all call keys programmed as trunk keys.

Miller

TrK 10: Support 1

TrK 11: Support 2

TrK 12: Support 3

Johnson

TrK 10: Support 1

TrK 11: Support 2

TrK 12: Support 3

Smith

TrK 10: Support 1

TrK 11: Support 2

TrK 12: Support 3

Example: unified team

126

Examples of Use Team Functions

Line Seizure

Call numbers 10, 11 and 12 are programmed as trunk keys on each team member’s telephone (TrK 10 to TrK 12.

All team members can use these numbers for answering as well as making calls.

Tip: In this team configuration it is useful to program one of the function keys on each telephone with the

“Hold” function. A call, e.g. for

TrK 11, can then be put on hold by pressing the function key. If another team member then presses trunk key TrK 11 on his telephone, he can accept the call. For further information on function keys, refer to the

“OpenPhone 61, 63, 65” user guide.

Line Busy Indication

If a line is busy, e.g. TrK 11 Johnson, the trunk keys on the other team telephones will indicate this.

Call Signalling

In this example, calls via all trunk keys are signalled acoustically.

Toggle Team

The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions.

Each team member has one

OpenPhone 65 with all call keys programmed as trunk and team keys.

Miller 14:22

Mi .

14.Feb

TrK 10: Support 1

TrK 11: Support 2

TrK 12: Support 3

TrK 13: Support 4

TrK 14: Support 5

TrK 15: Hotline 1

TrK 16: Hotline 2

TK 20: Support 6

TK 25: Hotline 3

Johnson 14:22

Mi .

14.Feb

TrK 20: Support 6

TrK 21: Support 7

TrK 22: Support 8

TrK 23: Support 9

TrK 24: Support 10

TrK 25: Hotline 3

TrK 26: Hotline 4

TK 10: Support 1

TK 15: Hotline 1

Example: toggle team

Line Seizure

Each team member is assigned seven call numbers, each programmed as a trunk key (TrK 10 to

TrK 16 and TrK 20 to TrK 26). For each member, these trunk keys are programmed either as support numbers or hotline numbers.

The first support number and the first hotline number of each team member is programmed as a team key on the other member’s tele-

Team Functions Examples of Use

127

phone, e.g. TrK 10 and TrK 15 on

Miller’s telephone as TK 10 and TK 15 on Johnson’s telephone. The assumption here is that most calls will go to the respective first call numbers, and team members can thus help each other out by answering one another’s calls.

On each telephone it is possible to toggle between the calls on individual lines, e.g. TrK 10 and TrK 11, by pressing the appropriate key (toggling).

Every call on a trunk key can be transferred to any other party by means of the R key. For more information, refer to the chapter entitled

“Consultation, Toggling, Transfer and Conference” in the “OpenPhone

61, 63, 65” user guide.

Line Busy Indication

If a line is busy, e.g. TrK 10 on Miller’s telephone, the appropriate team key will indicate this, e.g. TK 10 on Johnson’s telephone.

Call Signalling

In this example, calls via trunk keys are signalled acoustically. Calls via team keys are indicated by a visual signal (the team key LED flashes).

128

Examples of Use Team Functions

Call Queue

Introduction

A queue can be activated for the telephone numbers of any type of telephone, i.e. for system, analogue,

ISDN and DECT telephones.

If a call number with a queue is busy, calls to this number enter the queue.

The caller first hears an announcement (if function “Announcer at busy” is configured) and then a dial tone.

Calls which remain in the queue for too long are cleared from the queue.

The caller then gets a busy tone. If all the positions in the queue are taken then any further calls also hear the busy tone.

The time until an external call is cleared from a queue is defined by the network operator. In Germany this is usually two minutes and in other European countries usually three minutes.

If more than one telephone number

(e.g. trunk or team keys) has been configured for a telephone, separate queues are used for each number.

On the OpenPhone 65 system telephone, additional calls are signalled by a brief tone in the loudspeaker and in the display. If calls are in the queue, a number at the beginning of the second line of the display on the

OpenPhone 65 indicates how full the queue is. If more than one telephone number with a queue is configured on the telephone, the total number of entries are displayed.

Calls in a queue are handled by the

OpenCom 100 in the following order of priority: instant connection, sensor calls, automatic recalls, VIP calls, then other internal and external calls. Sensor calls thus have priority over other calls, for example. Calls of the same priority level are switched in the order of their arrival.

The system administrator sets the number of calls that can be placed in a queue individually for each user group. The value can lie between “0” and “99”. The “0” value deactivates the ”Call queue” function for a user group. When the maximum number of calls in the queue is reached, further callers hear a busy tone.

Only calls which have a “voice” service indicator are administered in a queue.

Call Queue Introduction

129

Note: As calling fax machines of-

ten operate with the “voice” service indicator (e.g. on analogue ports), you should assign ports for fax machines on the OpenCom 100 to a user

group without a queue.

Queues can be combined with the

“forwarding,” “pickup” and “hunt group” functions, for example, in order to configure an attendant terminal for an operator.

Activation of Queues

Queues can be activated on a per user group basis. On delivery the default set, for all preset groups, is off.

When using queues, it often makes sense to activate call waiting protection. For this purpose, “Call waiting protection” authorisation must be allocated to the user group, and call waiting protection must be activated on the terminal.

Furthermore it is sensible to combine queues with the “Announcer at busy” function. When a caller calls a subscriber who is busy then they will hear a “central welcoming text”, for example, “Here is company XYZ. You will be immediately connected”. The function “Announcer at busy” can be set in the PBX Configuration: Call

Distribution: Incoming menu. Central welcoming texts can be recorded using the separately obtainable program package OpenVoice.

You should configure a new user group (e.g. “Operators”) and activate the authorisations “Call queue”, “Call waiting protection” and, if necessary, “Call forwarding”. If users belong to this group, a queue will be activated automatically for all telephone numbers assigned to them.

Call Forwarding

Forwarded calls of the forwarding type “Immediately” and “On busy” have priority over queues. The queue of the forwarding telephone is not used for forwarding calls in this manner.

During the configuration of this type of call forwarding, the contents of the queue are not transferred to the target terminal. If there are still calls in the queue when the call forwarding function is activated, these calls can only be accepted on the source terminal.

If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay period expires, it will be forwarded to the target terminal and can then be answered there.

Pickup

The functions “Pickup” (from a pickup group) and “Pickup selective” can be used together with queues.

130

Introduction Call Queue

A user who accepts a call using

“Pickup” or “Pickup selective” picks up the next call from the queue.

Hunt Groups

Hunt groups of the “parallel” type are usually used together with queues, with the queues of each telephone in the group being synchronised to each other. When a call to the number of the hunt group arrives, the call enters all parallel queues. If a call from one of the queues is answered, it is removed from all other parallel queues.

Examples of Use

Note: In the following examples it

is assumed that a U pn

interface card has been installed (in an

OpenCom 130 or an OpenCom 150).

Ports on a U pn

interface card are DECT enabled, so that DECT base stations can be connected to operate cordless system terminals.

Attendant Terminal for an

Operator with Two

System Telephones

The operator switches all incoming calls and can either work on the

OpenPhone 65 or the mobile terminal, the OpenPhone 27.

Configuration

■

Configure the system access or access for multiple terminals under PBX Configuration: Ports:

■

Configure the OpenPhone 65 and the RFP 21/23 under PBX

Configuration: Ports: U pn

■

Configure a trunk key for the

OpenPhone 65 under PBX Con-

figuration: System telephones.

■

Configure the OpenPhone 27 under PBX Configuration:

Ports: DECT-PP and assign the

OpenPhone 27 its own telephone number. Check in the

OpenPhone 27.

■

Under PBX Configuration: Call

Distribution: Incoming route all incoming calls to the number of the OpenPhone 65 trunk key.

■

In the Configurator, create a new group called “Operators” under User Manager: User

groups. Activate “Call queue”,

“Call waiting protection” and

“Call forwarding” for this group

Call Queue Examples of Use

131

and set the Dial out: External option appropriately.

■

Create a user called “Operator 1” under User Manager: User. Assign this user to the “Operators” user group. Assign the telephone numbers of the

OpenPhone 65 trunk key and the number of the mobile

OpenPhone 27 to this user.

■

Activate Call wait. prot.

(call waiting protection) on both terminals in the Protection menu.

■

Configure a function key on the

OpenPhone 65 which activates/ deactivates a “call forwarding immediately” to the telephone number of the mobile

OpenPhone 27 (in the menu

Call forwarding: Divert phone: Immedi-

ately).

Use

Incoming calls are routed to the

OpenPhone 65 manned by the operator, who then puts the calls through. A queue is used so that callers do not get a busy signal. The display on the OpenPhone 65 indicates how many calls there are in the queue.

If the operator wants to leave the workstation and take along the attendant terminal, call forwarding to the OpenPhone 27 is activated by pressing a function key. Calls which are in the OpenPhone 65 queue must still be answered on this telephone. New calls are signalled on the mobile OpenPhone 27 or enter its queue, allowing the

OpenPhone 27 to be used as a mobile attendant terminal.

On returning to the workstation, the operator deactivates call forwarding by pressing a function key. Calls which are already in the queue are switched on the mobile

OpenPhone 27. New calls are signalled on the OpenPhone 65 or enter its queue.

Group of Three Attendant

Terminals

The attendant terminals switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three attendant terminals in this group are manned. The attendant terminals are each equipped with an

OpenPhone 65.

Configuration

■

Configure the system access or access for multiple terminals under PBX Configuration: Ports:

■

Configure the three

OpenPhone 65 telephones un-

132

Examples of Use Call Queue

der PBX Configuration: Ports:

U pn

■

Configure a trunk key with its own telephone number for each of the OpenPhone 65 telephones under PBX Configura-

tion: System telephones.

■

Configure a hunt group of the

“parallel” type under PBX Con-

figuration: Groups: Hunt

Group, and include the three telephone numbers of the trunk keys in this hunt group.

■

Under PBX Configuration: Call

Distribution: Incoming route all incoming calls to the number of the hunt group.

■

In the Configurator, create a new group called “Operators” under User Manager: User

groups. Activate “Call queue” and “Call waiting protection” for this group.

■

In the User Manager, configure a user for each of the three operators and assign these settings to the user group called “Operators”. Allocate each user the telephone number of the trunk key of their system telephone.

■

Activate Call wait. prot.

(call waiting protection) on all three terminals in the

Protec-

tion menu.

■

Program a function key with the function “Sign on/sign off from hunt group” on the three system telephones (in the menu

Calls: Hunt group).

Use

Incoming calls are signalled in parallel to all signed-on attendant terminals. If the attendant terminals are busy, the incoming call joins the queue on each of the terminals in the hunt group. If one of the attendant terminals accepts a call from the queue, the call is removed from the queues of all the other attendant terminals. The display on each attendant terminal (OpenPhone 65) indicates how full the queue is.

If attendants leave the terminal, they sign off from the hunt group by means of a function key. In contrast to Example 1, further calls do not have to be processed after the signoff, as the calls are also registered in the queues of the other signed-on attendant terminals.

Note: The last attendant terminal

remaining in the hunt group should not sign off, so that incoming calls can always be signalled to at least one terminal.

Call Queue Examples of Use

133

134

Multi-Company Variant

Communications systems are frequently shared by several companies. These companies want to jointly use the existing infrastructure

(e.g. the existing lines and features of the system), while at the same time they wish to organise and pay for their communication completely independently of one another.

This “multi-company variant” can be implemented using the

OpenCom 100 within a shared office, for example.

In the multi-company variant, the companies are essentially completely independent of one another.

This allows them to have their own trunk lines, which is useful for billing purposes. The OpenCom 100 hardware and software are used equally by all the companies, however. It is possible to configure the

OpenCom 100 for each company and define the extent to which the features of the system may be used.

In brief, the features of the multicompany variant are as follows:

■

Up to five companies can be configured at the same time.

■

Every user of the OpenCom 100 is assigned to a company.

■

Each available trunk group is uniquely assigned to a company so that incoming external calls can be transferred to the correct internal subscriber.

■

For each company, every route can have its own code. For example, it is possible to activate different routes with the code

“0” for different companies. This enables separate charging for outgoing external calls, for example.

■

An individual exchange (“operator”) can be set up for each company.

■

Each company can maintain the communication data of its business partners in its own company telephone book.

■

The charges can be billed individually for each company.

Multi-Company Variant

Configuring the Multi-Company Variant

The multi-company variant can be commissioned and configured by the system administrator of the

OpenCom 100 without any major effort. In the multi-company variant, the communications system behaves in exactly the same way as the single-company variant. This is particularly of interest to users who want to expand their own system and at the same time operate it in a group.

The process in brief:

5. In the case of outgoing external calls, the lines via which the members of a company can make a call must be defined (see

Allocating Routing Codes starting on page 137).

6. An exchange must be set up for each company so that the

OpenCom 100 can correctly process statuses in which a call should be routed to the ex-

change (see Configuring the

Company Exchange starting on page 137).

1. The feature must be activated

(see Activating the Multi-Com-

pany Variant starting on page 135).

Activating the Multi-

Company Variant

2. The required companies must be

set up (see Configuring and Man-

aging Companies starting on page 136).

3. The users of the OpenCom 100 are assigned to the individual

companies (see Assigning Users starting on page 136).

4. In order that the OpenCom 100 can transfer incoming calls to the corresponding company (or its staff) correctly, the existing trunk groups must be uniquely assigned to the companies (see

Assigning Trunk Groups starting on page 137).

To be able to configure several companies in the OpenCom 100, the

“Multi-company variant”

(OpenCompany 45) program package must first be activated. This is done in the Configurator on the

Web console in the

SYS Configuration: Licences menu.

The licence confirmation you received with the program package contains all the information you require about how to proceed.

Only when this package has been activated are the fields required to configure the multi-company variant available in the other menus of the Web console, for example in the

User Manager: User groups menu

Multi-Company Variant Configuring the Multi-Company Variant

135

or in the PBX Configuration:

Trunks menu.

Configuring and Managing

Companies

Up to five companies can be configured in the OpenCom 100. By default, one company with the name

“Company 1” is predefined. All configuration settings, e.g. in the user groups or in the trunk group configuration, apply to this predefined default company if not other company has been selected.

Companies are set up and managed in the PBX Configuration: Compa-

nies menu:

■

A new company is created in this menu using the command New.

Each company can be given a name up to 20 characters long.

This name is then displayed in all configuration dialogue boxes in which company-specific settings can be defined.

■

In this menu a company can be deleted again using the command Delete. If a company is deleted which is still used at other places (in the user groups, for example), the respective configuration is changed to the default company.

■

The name of the default company can be changed, but the default company itself cannot be deleted.

Assigning Users

For each user you must define the company to which they belong. This assignment determines, for example, which company telephone book the user has access to and which company-specific configuration data apply to them.

As the OpenCom 100 manages users in groups, the assignment “user > company” is also established this way. The company to which each user group belongs must be defined for each group. A user group can only belong to one company, i.e. not to several. However, a company can have several user groups. It is therefore possible, in the same way as in the entire system, to allocate a range of authorisation rights for the use and configuration of features for each company.

When setting up a new user group

(in the User Manager menu), you will find that the default company is predefined; another company can be assigned as long as no other companies have been set up.

136

Configuring the Multi-Company Variant Multi-Company Variant

Assigning Trunk Groups

Connections of the same type and in the same direction are arranged in a trunk group (e.g. S

0 multi-terminal connections). To be able to correctly transfer incoming calls to the members of the configured companies

(the users) via the lines of a certain trunk group of the OpenCom 100, each of the available trunk groups must be assigned to one of the companies. This is necessary to be able to transfer incoming external calls to the correct company exchange in cases where the called internal subscriber cannot be reached (“Connection to Operator”), for example.

The assignment of trunk groups to companies is done in the

PBX Configuration: Trunks: Bundle

menu.

For outgoing external calls which users set up via the lines of their company’s trunk group, the assignment of the trunk group to the company is irrelevant: the charges are assigned according to the “source” principle.

Charges are billed to the company to which the user belongs who set up the connection. The OpenCom 100 recognises this on the basis of the assignment between user groups and companies and on the basis of the routing code with which a line of the trunk group was seized. For more information, please see the following section.

Allocating Routing Codes

Routes are used for automatic and selective seizure of trunk groups or connections for external calls. It is possible to seize a route by predialling a code.

In the PBX Configuration: Trunks:

Route menu, you can define which company can seize each route. An individual code for the seizure is allocated per route for each company.

The OpenCom 100 ensures that during configuration no seizure code is allocated twice (for two different routes) for each company. If during configuration of a route no code is allocated for one of the configured companies, the route concerned cannot be seized by the members

(user groups) of this company.

Configuring the Company

Exchange

An internal telephone number must be set up for each company which represents the exchange, i.e. “the operator”. The calls to specific extensions arriving at the exchange are routed to this number, for example, as are all external calls where the called subscriber (a user who belongs to this company) cannot be reached, as in the case of a timeout.

Multi-Company Variant Configuring the Multi-Company Variant

137

A company exchange is set up in the

PBX Configuration: System: Opera-

tor menu. In this menu, you can specify an internal telephone number for each company and time group which then represents the exchange for this company.

Working with the Multi-Company

Variant

All the features of the OpenCom 100 which the users may already be familiar with from the single-company variant are available in the multicompany variant. These features can be used to the same extent and can be used in exactly the same way.

The following section describes the features additionally available to the users in the multi-company variant.

Company Telephone Book

An individual company telephone book can be created for each company. In addition to this, “personal” and “central” telephone books exist:

■

A personal telephone book is available for each user.

■

The central telephone book can be used across the companies by all users of the OpenCom 100.

The company telephone book is a central telephone book for the whole company. It is only available to the users/user groups who are assigned to this company. You can also define whether the members of each user group may edit the company telephone book or not.

The company telephone book is treated exactly the same way on the system terminals as the other types of telephone books. This means that the entries listed in the personal, central and company telephone books are displayed on the system phones at the same time.

Users can also use the telephone book of their company with the

OpenCTI 50 Web applications and

phone book, assuming they are authorised to use these applications.

In addition, it is also possible to assign a user group with the authorisation to edit foreign company tele-

138

Working with the Multi-Company Variant Multi-Company Variant

phone books. This authorisation is useful if members of this group - e.g. the “Administrators” - service the entire system. Foreign telephone books can only be edited in the Con-

figurator in the Phone Book menu.

The number of entries in a company telephone book is unrestricted. The

OpenCom 100 can manage up to

2,000 entries in all telephone books

(in the central, personal and company telephone books).

Making Calls Between

Companies

All users of the OpenCom 100 can make internal calls to one another, irrespective of which company they belong to. Calls between users from the different companies are therefore not subject to any restrictions.

Billing Charges per

Company

In the Costs Web application you can output the charges for each company.

Users who are authorised to use this application can view the charges for each company.

Multi-Company Variant Working with the Multi-Company Variant

139

Configuring the PC Software

Further possibilities of use can be implemented on a workstation PC with the Windows operating system by installing drivers and programmes. You can find the installation programmes required for this on the product CD that comes with the OpenCom 100.

Proceed as follows to install extra software:

1. Log on under Windows NT or

Windows 2000/XP as the administrator.

2. Insert the product CD.

If your PC is suitably configured, the CD will start automatically.

Otherwise select Run from the

Start menu. Click on the Browse button to look for the programme “cd_start.exe” on the

CD. Confirm this with Open and

OK.

3. Select the required option from the start interface. Follow the programme instructions.

Further instructions for various options that are available are given below.

PC Offline Configuration

The offline configurator is a reduced system software that is executable under the operating systems Microsoft Windows 2000 or Microsoft

Windows XP. With the offline configurator it is possible to create system configurations for various TC-system types – without a connection to the live system. You configure a virtual system and later, aided by the data backup, transfer the configuration to the running system.

Installing the offline configurator

1. Display the product CD contents in Windows Explorer. Search the installation directory for the offline configurator.

2. Start the StartCenter installation programme by doubleclicking on “Setup.exe”. Following the installation assistant’s instructions. Select the appropriate installation directory or apply the default.

140

PC Offline Configuration Configuring the PC Software

3. On the product CD, in the offline configurator installation directory, you will find ZIP archives for various TC-system types.

Open the desired ZIP archive with a double-click and extract its contents to an appropriate sub-directory of the installation directory.

4. End the installation with a function test. With a double-click on the newly created desktop icon, start the StartCenter programme. Select from the folddown selection the desired TCsystem type. Available offline configurators are now displayed as symbols. Double-click on a configurator symbol and select from the dialogue Start with

Factory settings. The offline configurator starts with an command window. Open a Web browser and in the address line enter: “http://localhost/”. Confirm with enter.

5. Configure the virtual system as usual. Using the data backup, you can save the configuration.

6. Activate the command window.

End the offline configurator with the key-combination [Ctrl] + [C].

To maintain multiple different installations, you can extract further offline configurators to new directories of your hard-drive.

Change between the directories by selecting the command Extras:

Setup in the StartCenter programme. Select the corresponding Working Directory in the Setup dialogue. You will find further explanations in the

StartCenter online help.

Notes

■

The ITC-system serial number to which the configuration is later to be transferred is queried when starting the offline configurator. You will recognise this by the caution symbol in the left symbol-bar. Click on this symbol.

Enter the serial number into the input field that opens.

The serial number is required to activate programme packages requiring licenses in the offline configurator (in menu

SYS Configuration: Licenses).

The serial number can be obtained for the ITC-system’s Con-

figurator in the System Info:

Versions menu.

■

If there is a firewall installed on the workstation computer, then a warning will be displayed. This warning shows that the computer is now ready-to-receiver requests for the offline configurator’s web-server service. You must permit the web-server service, for example by activating the option For this program

do not display this notification

again.

Configuring the PC Software PC Offline Configuration

141

■

If there is an existing web-server service installed on the workstation computer, then you must enter a new port number in the

Setup dialogue of the programme StartCenter, for example 8080. In the Web browser, the address line input is then:

“http://localhost:8080/”. When using different port numbers you can also start multiple offline configurators simultaneously on one workstation computer.

■

If for the Web browser there is a proxy activated, then you might have to enter the computer name “localhost” into the exceptions list (No proxy for …).

■

During deinstallation of the programme StartCenter, the entire installation directory with all its sub-directories is deleted.

Backup the necessary offline configurators before uninstalling.

Setting up TAPI

With a TAPI (Telephony Application

Programming Interface) you can operate a CTI application (computer telephony integration). Here, the CTI application uses the services of the

OpenCom 100 with the help of the

TAPI driver installed on a Windows

PC.

Requirements

You require an active IP network connection between the PC and the telephone system. Refer to the chap-

ter entitled Configuration under Win-

dows starting on page 66 if you have

not yet established an IP network connection. CTI functions can be used only in conjunction with system telephones.

You must therefore have configured at least one user for a system telephone. In addition, you require a

TAPI 2.1-compatible CTI application, for example the Phone Dialer included in the Windows operating system.

Installing the TAPI Driver

1. Call up the start mask from the

product CD (see Configuring the

PC Software on page 140).

2. Select Software: TAPI Service

Provider from the start mask and follow the programme instructions.

142

Setting up TAPI Configuring the PC Software

Configuring the TAPI Connection

Note: Under Windows NT or Win-

dows 2000/XP you should log on as the user for whom you want to configure the TAPI connection.

1. In the Start menu, select Set-

tings: Control Panel. Doubleclick on the Telephony icon

(Phone and Modem Options icon under Windows 2000/XP).

2. Change to the Telephony Driv-

ers tab (Advanced Options tab under Windows 2000/XP).

3. From the list of installed driver software, select OpenCom 100

Service Provider and click on

Configure.

4. In the following dialogue you will find a list with the configured connections for the user who is currently logged on. Click on New.

5. In the following dialogue you provide information for the new connection. In the Connection

name box you can enter a descriptive name for the connection. In the CTI server box you must enter the DNS name or the

IP address of the OpenCom 100.

Using the […] button you can search for this in the LAN. In the boxes Username and Password you enter the user data of one of the users configured on the

OpenCom 100. This user must be allocated a system telephone.

Confirm your entry with OK.

6. The new connection is now configured. Close the opened dialogues with OK and Close.

Testing the TAPI Function

1. In the Start menu, select Pro-

grams: Accessories: Communi-

cation and then start the programme called Phone Dialer.

Under Windows XP the Phone

Dialer is started indirect by using the dialling function of the

Address book (can be found in the start menu under Programs:

Accessories). A manual start of the programme file “Dialer.exe” in the “C:\Program files\Windows NT” folder is possible also.

2. In the Tools menu, select the item Connect using... to select the system telephone that is to use the CTI application. Under

Windows 2000/XP you select the item Options from the Edit menu. In the Lines tab you then select the system telephone from the Phone calls list.

3. Enter a telephone number in the

Number box and confirm with

Dial. Under Windows 2000/XP you first click on the Dial icon and in the subsequent dialogue activate Phone call.

Configuring the PC Software Setting up TAPI

143

4. The number you entered is displayed on the selected system telephone. Lift the receiver to start dialling.

Note: This note is not relevant to

Windows 2000/XP. If the “Phone Dialer” programme is not installed, you will have to install it. To do this, you

open the Control Panel and click on

Software. In the Windows Setup

tab you activate the Connections

component.

Setting up NET CAPI

With a CAPI driver (common application programming interface) Windows programmes are able to access services and functions of an ISDN card. With a network-based CAPI, the OpenCom 100 allows the use of

ISDN functions also by PCs in which no ISDN card is integrated.

Requirements

You require an active IP network connection between the PC and the telephone system. Refer to the chap-

ter Configuration under Windows starting on page 66 if you have not

yet established an IP network connection.

Please note: Before installing the

CAPI driver for the OpenCom 100, any existent ISDN card must be removed and any CAPI drivers on your PC must be de-installed.

Installing the NET CAPI driver

1. Call up the start mask from the

product CD (see Configuring the

PC Software on page 140).

2. Select Software: NET CAPI

Driver from the start mask and follow the programme instructions.

Configuring the NET CAPI Driver

The NET CAPI driver requires an extra internal number so that the “virtual

ISDN card” on the OpenCom 100 can be addressed:

1. Go to the Configurator, NET

Configuration: Connections:

CAPI menu. Click on Change.

2. Activate the Status check box.

Enter at least one unassigned, internal number in the boxes under Parameters. Confirm your entry with Assign.

144

Setting up NET CAPI Configuring the PC Software

3. Go to the Configurator, User

Manager: User menu. Select one of the users shown. Enter the number just assigned in one of the boxes No. 1 to No. 10.

Confirm your entry with Apply.

4. If it is to be possible to call the

“virtual ISDN card” externally, or if external calls are to be possible, the number must be included in call distribution (Con-

figurator, PBX Configuration:

Call Distribution menu).

5. After installing the NET CAPI driver, you will find an extra icon on the right side of the Windows

Start bar. Click on this icon with the right mouse key. Select the

Log-on command from the menu.

Note: In the subsequent dialogue

you must log on NET CAPI first with

the user (user name and password)

for which you configured the CAPI tel-

ephone number in the User Man-

ager (see Step 3).

You will find further information on the working of the NET CAPI driver and CAPI application programmes on the product CD.

Using the Systray Display

You can configure a systray display for the OpenCom 100 to appear in the information area of the Start bar of a workstation. This systray display constantly shows you whether an

ISP, an RAS or a LAN-to-LAN connection is active. It is also possible to display the current occupancy of the trunk lines.

Requirements

To use the systray display, you must

first install TAPI; see Setting up TAPI starting on page 142.

Please note: The systray display

requires a current version of TAPI. If you are using TAPI from an earlier version of the OpenCom 100, you must first install the newer version from the product CD.

Installing the systray display

1. Call up the start mask of the

product CD (see Configuring the

PC Software on page 140).

2. From the start mask, select Soft-

ware: Install Systray. Follow the programme instructions.

3. Start the programme with Start:

Run and the configuration dialogue is displayed. Select one of the entries displayed under Ex-

Configuring the PC Software Using the Systray Display

145

isting PBXs. Enter your user name and password in the boxes under Log-on.

4. If you activate the Autostart check box, you will see the systray display even after restarting your PC.

5. Confirm the entries in the configuration dialogue with OK and the systray display logs on for the OpenCom 100.

6. Right-click on the systray display in the Start bar. Select

Configuration to call up the configuration dialogue. Select

Network Connections or Trunk

Lines to produce a status dialogue.

Browser for OpenCTI and OpenHotel

You can simplify the daily use of the

OpenCTI and OpenHotel Web applications using the Web browser especially adapted for the OpenCom 100.

Each time the workstation is restarted, this browser programme can automatically start and log you in. This means that the applications are always operational and can be accessed using the icon in the information area of the task bar.

Installing the browser for

OpenCTI

1. Call up the start mask from the

product CD (see Configuring the

PC Software on page 140).

2. From the start mask, select Soft-

ware: Install browser for

OpenCTI or Install browser for

OpenHotel. Follow the programme instructions.

3. Follow the programme instructions.

After installing the browser, there is a new menu entry in the Windows start menu under Programs:

OpenCTI Browser respectively Pro-

grams: Hotel Starter.

Further information can be found in the online help of the browser programme. To view this, click the top left corner in the OpenCTI-browser’s programme window on the system menu symbol or on the symbol in the information area of the task bar.

Select the Readme command. You will find the OpenHotel’s readme in the installation directory of this browser programme.

Note: Both browser programmes

can be used simultaneously.

146

Browser for OpenCTI and OpenHotel Configuring the PC Software

Synchronising the PC Clock

With the network service SNTP (simple network time protocol) it is possible to synchronise the internal clock of a PC with the time of the

OpenCom 100. der Start: Programs: Accesso-

ries.

Requirements

You must enter the time zone so that the OpenCom 100 can calculate the time of the internal clock back to the

GMT (Greenwich Mean Time) required for SNTP:

2. Enter the command line “net time /setsntp:192.168.99.254”.

Confirm with the enter key. This command changes the setting for the SNTP server address in the system registry. Close the command line.

1. Go to the Configurator, SYS

Configuration: System menu.

Click on Change.

2. Under Internet time (SNTP), enter the Time zone for which the time of the OpenCom 100 applies and whether summer time is allowed for. Confirm this with

Assign.

3. Open the Services dialogue under Start: Settings: Control

Panel: Administration. Set the autostart type of the Windows

Timer service to Automatic.

Start the service with Process:

Start. Every time the service starts, the PC clock is synchronised with the time of the

OpenCom 100.

Configuring SNTP

For various operating systems, you can use one of the numerous SNTP programmes offered for downloading on the Internet. Configure the

OpenCom 100 as an SNTP server for such programmes.

Please note: In a Windows do-

main network, the PDC server (primary domain controller) should automatically assume the function of the timer.

SNTP with Windows XP

Here you configure the SNTP server by double-clicking on the time in the

Start bar. Enter the OpenCom 100 as the Server in the Internet time tab.

SNTP with Windows 2000

Here you configure the SNTP server as follows:

1. Log on as the administrator.

Start the Command Prompt un-

Configuring the PC Software Synchronising the PC Clock

147

Address Queries using LDAP

You can search the data of the central telephone book of the

OpenCom 100 from a workstation in the LAN using LDAP (Lightweight Directory Access Protocol). When configuring an LDAP-enabled programme, specify the IP address of the OpenCom 100 as the address of the LDAP server.

LDAP with Outlook Express

You can configure and operate the

LDAP directory service with Outlook

Express

, a Microsoft

e-mail programme, as follows:

4. Check the function. In the Edit menu, call up the Find: People command.

The Find: People dialogue box will then open.

5. In the Look in list, select the entry with the OpenCom 100 address. Enter a user in the Name input field, Administrator for example. Then click on Find now.

The list of entries found should now display the address from the central telephone book.

1. Call up the Accounts command in the Tools menu.

The Internet Accounts dialogue

box will then open.

Note: Only users can be found for

whom an internal telephone number has been configured.

2. Click on Add. Select the Direc-

tory Service command from the pop-up menu.

The Internet Connection Wiz-

ard dialogue box for Internet access will then open.

3. Under Internet directory

(LDAP) server, enter the ad-

dress of the OpenCom 100. It is not necessary to log in to the

LDAP server. Click twice on

Next. Then click on Finish.

148

Address Queries using LDAP Configuring the PC Software

USB DECT Box on the

OpenCom 130/150

Note: You can operate a USB BECT

Box on an OpenCom 130 or an

OpenCom 150, if a U pn

interface card has been installed. Ports on these interface cards are DECT-enabled.

General Information

The USB DECT Box provides a PC with a wireless ISDN data connection

(DECT). The Box is connected to the

PC via the USB interface and uses the

RFP 21/23 to create a connection to the OpenCom 130/150 and its network, to the telephone network and to the Internet.

Note: Up-to-date information on

the USB DECT Box can be found at http://www.detewe.de/.

Installation and

Configuration

1. Connect the RFP 21/23 to a free

U pn

interface on the

OpenCom 130/150. Instructions on how to do this can be found

in the section Upn Ports starting on page 40.

2. Configure the RFP 21/23 in the

Configurator, using the PBX

Configuration: Ports: U pn

menu.

3. Install the software of the USB

DECT Box and then connect the

USB DECT Box to your PC. Further information on this can be found in the corresponding chapter of the “USB DECT Box” manual (which is included with the USB DECT Box).

4. Create a new DECT device of the type USB DECT Box in the Con-

figurator (menu PBX Configu-

ration: Ports: DECT-PP) and assign a telephone number for the data port.

5. Check the USB DECT Box in. Further information on how to do this can be found in the corresponding chapter of the “USB

DECT Box” manual and in the online help provided in the

OpenCom 130/150.

6. Assign a user to the telephone numbers of the USB DECT Box in the Configurator (menu User

Manager: User).

Tip: We recommend that you create the Internet access indirectly via the RAS access of the OpenCom 130/

150.

If you wish to use the USB Box to dial up an Internet provider directly, follow the instructions in the corre-

Configuring the PC Software USB DECT Box on the OpenCom 130/150

149

sponding chapter of the “USB DECT

Box” manual. If you do this, you can omit the remaining steps.

Please note: The direct dial-up

of an Internet provider offers no

safety mechanisms, whereas accessing the Internet via the

OpenCom 130/150 protects your network/PC by means of filter lists.

7. In the Configurator (menu User

Manager: User), assign the user of the USB DECT Box to a user

group which is allowed to use

RAS access.

8. Configure the Internet access in the OpenCom 130/150 Configu-

rator (menu NET Configuration:

Connections: ISP). You can edit/ create suitable filter lists for the

Internet access in the NET Con-

figuration: Safe Access menu.

9. Configure the RAS access in the

NET Configuration: Connec-

tions: RAS menu.

10. Configure the communication network. To do this, follow the instructions in the corresponding chapter of the “USB DECT

Box” manual. Do not enter the provider data, though. Instead, use the internal number of the

RAS access and the user name and password of the

OpenCom 130/150 user.

Detailed information can be found in

the Internet starting on page 166

section of the Frequently Asked Ques-

tions chapter. The information con-

cerning the Internet functionality of the OpenPhone 27 also applies to the USB DECT Box.

Technical Data

■

Data transmission with RAS access / Internet access via the

OpenCom 130/150: Up to

64 kbit/s gross

■

Data transmission with direct dial-up of a provider: Up to 128 kbit/s gross

150

USB DECT Box on the OpenCom 130/150 Configuring the PC Software

Configuration Guide

The Configuration Guide contains a series of flowcharts that will help you to plan the configuration of the

OpenCom 100 and guide you through the necessary settings step by step, focusing on the network settings. The individual charts are summarised below:

■

Overview: This chart gives you an overview of the initial configuration of the OpenCom 100.

■

Configuring PBX Ports: This chart shows you the necessary steps for configuring ports and terminals.

■

Configuring Easy Access: This chart guides you through TCP/IP settings for the OpenCom 100.

■

Configuring ISP Settings: These instructions support you in configuring the Internet access.

■

Configuring RAS Settings: This chart guides you through the configuration of the RAS settings.

■

Configuring LAN-to-LAN Set-

tings: This chart guides you through the configuration of the

LAN-to-LAN settings.

■

Configuring E-Mail: This diagram tells you how to create the requirements needed for configuring the OpenCom 100 e-mail access function.

■

Configuring E-Mail Access: This overview provides instructions on configuring the

OpenCom 100 e-mail access server.

Configuration Guide

151

Overview

Yes

Ethernet network

Connect the OpenCom and the configuration PC to the network

(LAN) exists?

Yes

Cross-connected ethernet cable available?

Connect the configuration

PC to the OpenCom LAN port.

Enable DHCP.

Connect the configuration

PC to the OpenCom COM port.

Generate the Dialup Networking entry with “occonfig”.

Start the OpenCom configuration service via your Web browser.

Enter the OpenCom address, for example “http://192.168.99.254”.

User Manager

PBX Configuration

Yes

Create the user groups and users.

Set the system data. Select the access type. Connect the S

, U pn

and analogue devices and configure them.

Configure the call distribution scheme.

Configure the Least Cost Routing function: zones, network providers and holidays.

LCR Configuration

Configure OpenCom

Least Cost Routing function?

Configure OpenCom network functions?

Yes

Easy Access Configuration

RAS Configuration

Dial in (RAS)?

Connection (LAN)?

Internet?

E-mail?

Yes

LAN-LAN Configuration

ISP Configuration

E-Mail Configuration

Save data

Flowchart: Overview

Finished

152

Overview Configuration Guide

PBX Ports

Do you have ISDN terminals that you wish to operate on an S

interface?

Define the access type

Define the external

interfaces

Set the access type (multiterminal access and/or system access).

Set the external S

interfaces and enter the telephone numbers assigned by your network provider.

terminals Yes

Define the internal S

0 interfaces

Set the internal S

interfaces and enter the internal telephone numbers.

Do you want to operate system telephones or

DECT terminals?

U pn

terminals Yes

Configure the

U pn

interfaces

Enter the U pn

interfaces and enter the internal telephone numbers.

No No

DECT terminals

Yes

Configure the DECT terminals

Do you want to operate

DECT terminals on the

OpenCom?

Check in the DECT terminals and enter the internal telephone numbers.

Do you want to operate analogue terminals

(e.g. a fax machine)?

Analogue terminals Yes

Configure the a/b interfaces

Set the analogue interfaces and enter the internal telephone numbers.

Do you want to use a sensor contact on the

OpenCom (e.g. for a door opener)?

Sensor Yes Configure the sensor

Enter the internal telephone numbers for the time groups of the sensor.

Do you want to run the

OpenCount program?

COM

Finished

Flowchart: Configuring the PBX Ports

Yes

Configure the COM interface

Select the “connection data” option.

Configuration Guide PBX Ports

153

Easy Access

Do you have a computer network?

LAN

Yes

Host name

Assign a name to the OpenCom.

Finished

Do you have a DHCP server in your network?

Activate the OpenCom

DHCP server.

Enter the Ethernet-IP configuration for the OpenCom.

Enter the address range of the client computers in your network.

Do you have a DNS server in your network?

Specify the IP address of the OpenCom under “Domain Name Server”. This is transferred as the DNS server to the client computers via DHCP.

Enter the address range for the RAS accesses.

PPP addresses

Flowchart: Configuring Easy Access

Finished

DHCP

OpenCom

DHCP server

Yes

The OpenCom takes the settings from your DHCP server

Ask your network administrator for the address range for the RAS accesses. For this purpose, your administrator must reserve an IP address range for the RAS accesses.

IP address

Network mask

Gateway address

DHCP adresses

Domain name

Client computers are informed of this gateway address via DHCP as a gateway.

Enter the domain name. This name is transferred to the client computers as the domain via DHCP.

DNS

OpenCom as

DNS server

Yes

Specify the IP address of your internal DNS server under “Domain Name

Server”. This is transferred as the DNS server to the client computers via DHCP.

154

Easy Access Configuration Guide

ISP Settings

Do you want to configure a new Internet provider?

Enter your provider's dial-in data.

“SYS Configuration: System:

Country” = “German”?

Your own ISP

Yes

T-Online Yes

Select a provider from the list

Select one of the default providers in

“NET Configuration:

Connections: ISP”.

Specify the IP address of the DNS in the Internet.

Provider-New: Provider,

Telephone Number,

User Name and Password

Specify a standard POP server and a standard SMTP server.

Specify the maximum time of inactivity after which the connection to the ISP is cleared down.

Domain Name Server

Mail input server and mail output server

Maximum idle time

T-Online: Telephone number,

Access identification, T-Online number, Co-user number and Password

Configure T-Online in “NET Configuration: Connections: ISP: Provider”.

You will obtain the access data when you register.

Activate the status and select the provider

Configure the ISP in “NET Configuration: Connections: ISP”.

DSL

(PPPoE)

Yes

Is your IP address allocated by your provider?

PPP

Yes

Dynamic

Yes

Enter the IP address and network mask you wish to obtain from your provider.

HDLC

Yes

IP address

Network mask

Your own telephone number

Max. connection time per month

Specify the maximum connection time for one month.

Specify the gateway for the Internet connection.

LAN

Yes

Gateway

Maximum idle time

Specify the maximum time of inactivity after which the connection to the ISP is cleared down.

Select the filter lists. Filter lists are created in “NET Configuration: Safe Access”.

Filter list IN

Filter list OUT

Finished

Flowchart: Configuring the ISP Settings

ISP cannot be configured.

Configuration Guide ISP Settings

155

RAS Settings

Have you made the network settings for the OpenCom ?

LAN No

NET Configuration:

Easy Access

Configure the network settings for the OpenCom.

Configure the RAS access of the

OpenCom. “NET Configuration:

Connections: RAS”

Yes

Select from PAP,

CHAP and CLID.

Status

Telephone number

Activate the RAS access.

Specify the telephone number for which the RAS access should be configured.

Authorisation

Number of connections

Specify how many simultaneous connections are possible via this access.

Select the filter lists. Filter lists are created in “NET

Configuration: Safe Access”

Filter list IN

Filter list OUT

Have you created users with RAS access rights?

Users

Yes

User Manager: Users and User Groups

Configure users that have RAS access rights.

Add internal telephone number to the incoming call distribution scheme.

Finished

Flowchart: Configuring the RAS Settings

156

RAS Settings Configuration Guide

LAN-to-LAN Settings

Have you made the network settings for the OpenCom?

LAN

Yes

Configure the LAN-LAN connection. “NET Configuration:

Connections: LAN-LAN”

Protocol

Telephone number local

IP address local

Network mask local

NET Configuration:

Easy Access

Configure the networksettings for the OpenCom.

Select between PPP and HDLC transparent.

Enter the internal telephone number.

Enter the local IP address.

Enter the local network mask.

Yes CLID

User name local

Password local

Authorisation method of the local

LAN: CLID, PAP or CHAP?

Specify the user name with which the remote LAN can access a destination.

Specify the password with which the remote LAN can access a destination.

Telephone number remote

IP address remote

Network mask remote

Specify the telephone number of the remote LAN access.

Specify the IP address of the remote LAN.

Specify the network mask of the remote LAN.

Yes CLID

Authorisation method of the remote

LAN: CLID, PAP or CHAP?

User name remote

Password remote

Direction of connection

Maximum connection time per month

Maximum idle time

Add internal telephone number to the incoming call distribution scheme.

Specify the user name with which the remote LAN can be accessed.

Specify the password with which the remote LAN can be accessed.

Select the direction of the connection.

Specify the maximum number of minutes per month the connection to the remote LAN can be set up for.

Set the maximum idle time after which a connection to the remote LAN is cleared down.

Finished

Flowchart: Configuring the LAN-to-LAN Settings

Configuration Guide LAN-to-LAN Settings

157

E-mail Function

Have you made the network settings for the OpenCom?

LAN No

Configure the network settings for the OpenCom.

NET Configuration:

Easy Access

Yes

Do you want to use e-mail from the Internet?

Have you stored the users to be notified?

Internet

Yes

Configure your Internet access.

NET Configuration:

Connection: ISP

Has an internal e-mail server been configured in your LAN?

LAN

Yes

Do you want to be notified of e-mails on your system telephones?

Notification

Yes

Users

No e-mail use

Finished

Create the users and activate e-mail notification. Also enter the users' e-mail addresses.

User Manager:

Users, User Groups and User Accounts

Yes

Set the polling time periods.

NET Configuration:

E-Mail Access

Finished

Flowchart: Configuring the E-mail Function

158

E-mail Function Configuration Guide

E-mail Access

Do you have access to a mail server in your network or in the Internet?

Mail server No

Configure your network/

Internet access.

NET Configuration: Easy Access or Configure ISP

Yes

Do you have created mail account polls in the “User Manager: User accounts”?

User accounts No

Set up user accounts in the User Manager.

User Manager: User Accounts

Yes

Configuration of e-mail access settings

Specify the time intervals in which the

OpenCom is to poll all mail accounts from the standard POP server.

Maximum number of e-mails per user account

Enquiry interval

Start and end times:

Monday to Friday 1st starting time

Monday to Friday 1st ending time

Monday to Friday 2nd starting time

Monday to Friday 2nd ending time

Saturday 1st starting time

Saturday 1st ending time

Saturday 2nd starting time

Saturday 2nd ending time

Sunday 1st starting time

Sunday 1st ending time

Sunday 2nd starting time

Sunday 2nd ending time

Specify the maximum no. of e-mails per user account that should be temporarily stored by the OpenCom.

Define the time windows in which the

OpenCom should check the mail accounts for new messages in the time intervals that have been set. You can define two time windows for each working day (Monday to Friday), and two each for Saturday and Sunday.

Flowchart: Configuring E-mail Access

Finished

Configuration Guide E-mail Access

159

Frequently Asked Questions

This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the OpenCom 100.

Please note: Repairs to the

OpenCom 100 should only be carried out by qualified personnel.

The following LEDs indicate that the

OpenCom 100 is ready for operation:

Power Good LED

Activity LED

LAN LEDs

LAN LEDs (Ethernet-Switch)

AC adapter

Position of LEDs on the OpenCom 150

With the OpenCom 150 Rack, the

LEDs for LAN0 and LAN1 are placed on the front panel.

Power Good LED

LAN LEDs

(Ethernet switch)

AC adapter

LAN LEDs

Activity LED

Basic module Add-on module

Position of LEDs on the OpenCom 130

Power Good LED

LAN LEDs

Activity LED

160

Position of LEDs on the OpenCom 131

Frequently Asked Questions

General/Hardware

Question: The OpenCom 100 is not functioning.

Check whether the plug-in power supply is properly connected

(OpenCom 130). If an add-on module is installed: Make sure the mains plug is properly connected.

Plug another device into the mains socket to check whether there is any voltage.

Question: The mains plug is connected, the mains socket is supplying output, but the OpenCom 100 still does not function.

DANGER! This device contains hazardous voltages. To make the system dead, remove the power plug and the plug-in power supply from the socket.

Take the housing cover off. Is the

“Power Fine” LED at the lit up? If not, contact your service centre or an authorised dealer. The AC adapter plug of the OpenCom 100 may be defective.

Question: After restarting the

OpenCom 100, nothing is indicated on the displays of any connected terminals.

It takes a short while for the

OpenCom 100 to start up. After the restart, check whether the activity

LED flashes at a rate of 10s / 1s. This flash cycle indicates that the

OpenCom 100 has started up correctly and is ready for operation. If the OpenCom 100 has not restarted properly, reset the OpenCom 100 to its original factory setting (refer to

the chapter entitled Resetting the

System Data starting on page 79).

Telephony

Question: It is not possible to make external calls.

Check the connection between the

NTBA and the OpenCom 100.

In the Configurator, check whether the external S

ports are configured correctly (PBX Configuration: S0 menu).

Frequently Asked Questions General/Hardware

161

Question: The OpenCom 100 is connected to an NTBA with a multi-terminal configuration. Why is it not possible to establish external connections?

With the original factory setting, an additional external S

port is set for an NTBA in system configuration; this additional port will be used first to seize a trunk line.

Deactivate the corresponding S

0 port in the Configurator (PBX Con-

figuration: S0 menu).

Question: One of the telephones is not functioning at all.

Make sure the telephone has been properly connected.

Check also whether the appropriate port has been configured correctly in the Configurator (PBX Configura-

tion: Ports menu).

Question: It is not possible to make external calls with one of the telephones.

Check whether a user is configured for the telephone. Otherwise the settings of the Guests user group are valid for the telephone. To standard, this user group has no external call authorisation.

Make sure the user configured for this telephone belongs to a user group with external line access

(Configurator, User Manager: User

groups menu).

Check also whether the internal call number of this telephone has been configured for outgoing call distribution (Configurator, PBX Configu-

ration: Call Distribution menu).

Question: One of the features

(e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the

OpenCom 100.

Make sure the user configured for this telephone belongs to a user group that has access to this feature

(Configurator, User Manager: User and User groups menus). Some features cannot be used until the system PIN is changed.

Question: Nothing is indicated on the display of one of the connected

ISDN telephones.

You have connected the ISDN telephone to an external S

port (RJ-45 socket). These ports are intended for connection to the NTBA only. Connect the telephone to an internal S

0 port (pressure terminal).

Question: Calls can be made but not received with one of the ISDN telephones.

The internal call number that has been configured for this ISDN tele-

162

Telephony Frequently Asked Questions

phone in the Configurator (PBX

Configuration: Ports: S0 menu) must also be configured as an MSN on the ISDN telephone itself. For further information, refer to the User

Guide of your ISDN telephone.

Question: It is not possible to configure Call Distribution: Outgoing for multi-terminal access.

You have configured multi-terminal access and system access in parallel.

All outgoing calls are therefore established via system access, and outgoing call distribution can be configured for system access only

(Configurator, Call Distribution:

Outgoing menu).

A specific MSN can be seized for individual calls by means of a code number procedure. For further information, refer to the “OpenCom 100,

Operation on Standard Terminals”user guide.

Question: What are some of the causes for problems when sending and/or receiving faxes?

In frequent cases, the reason may be found in a problem with the ISDN-L1 reference clock distribution. The L1 clock is delivered from the network provider. An unclean L1 clock distribution and the introduced signalling jitter is overheard by the human ear.

Nevertheless, data and fax transmissions may be disturbed by the jitter.

Please check, which ISDN lines will deliver the L1 clock. Details can be

found under L1 Clock starting on page 115.

DECT

Note: In the following explana-

tions it is assumed that a U pn

interface card has been installed (in an

OpenCom 130 or an OpenCom 150).

Question: The LED of the RFP 21/

23 base station is flashing, but none of the DECT devices is functioning.

Make sure the terminal setting for the corresponding U pn

port is set to

RFP 21/23 (Configurator, PBX

Configuration: Ports: U pn

menu).

Question: The LED of the RFP 21/

23 is continuously lit up, but one of the cordless DECT devices is indicating “No connection”.

You have not configured a port for this DECT device. Configure a port in the Configurator and start the enrolment procedure (PBX Configura-

tion: Ports: DECT-PP menu).

Frequently Asked Questions DECT

163

Question: Is it possible to increase the time for the enrolment procedure?

You must manually enter the IPEI of the DECT device in the Configurator.

The enrolment time is then increased to one hour (PBX Configura-

tion: Ports: DECT-PP menu).

Question: Another manufacturer’s DECT device is not functioning.

Check whether the DECT device supports the DECT GAP standard. In the

Configurator, also make sure GAP is set for this DECT device (PBX Config-

uration: Ports: DECT-PP menu).

Question: The startup procedure of the RFP 21/23 take a long time?

What is the reason?

This behaviour may indicate a problem with the reference clock. Refer

also to What are some of the causes

for problems when sending and/or re-

ceiving faxes? starting on page 163.

LAN

Question: Why is it not possible to establish a network connection with the OpenCom 100?

Check whether the LEDs for the hub and the PC’s network card are indicating a connection.

Check the LEDs for the LAN functions of the OpenCom 100. The green LAN

LED at the top indicates whether the network cable has been properly connected. The red LAN LED at the bottom indicates whether there is any network traffic on the line.

If you have installed an add-on module (in an OpenCom 130), also check the LAN LEDs of the Ethernet switch.

The Ethernet line between the basic module (LAN port) and the add-on module (LAN1 port) are properly connected if the centre LED lights up. The Ethernet line between the hub of the corporate network and the LAN0 port is properly connected if the right-hand LED lights up.

To check whether there is a network connection with your OpenCom 100, enter the “ping IP address” command in “Run” in the Windows Start menu (e.g. ping 192.168.99.254).

Question: How can I determine the IP address of the

OpenCom 100?

To find out what the IP address is, enter the code number

164

LAN Frequently Asked Questions

* 1 8 2 on one of the connected system telephones.

The code-number procedure

* 1 8 3 also displays the network mask.

Question: The network connection is functioning, but nothing is displayed in the browser.

Enter the complete IP address of the

OpenCom 100 along with the protocol identifier, for example http://

192.168.99.254/.

Check whether the browser has been configured for connection through a proxy server. If so, deactivate the “Connect through proxy server” setting.

Question: You have just configured the OpenCom 100 via the network. Why is it not possible now to establish a remote data transfer network connection?

The network card and the communication (remote data transfer) adapter cannot be run with the same routing setting. Deactivate the network card before connecting via the dial-up network.

Question: Our network has grown over time, with several segments connected by one central router.

How can PCs from all segments be connected via the OpenCom 100?

In the Configurator, use the LAN setting in ISP to specify the central router as the default gateway. If necessary, deactivate any filter rules defined for the ISP (NET Configura-

tion: Connections: ISP menu). If several routers are configured for your network in different segments, you can enter extra static routes in the NET Configuration: Easy Access:

Routes menu.

Question: In our network the

OpenCom 100 dynamically issues the IP addresses by DHCP. Can I firmly assign the IP address for our internal server PCs (mail, Web)?

You need a static address assignment for these PCs. Make the appropriate assignment entries in the

Configurator (NET Configuration:

DHCP menu). Activate “Dynamic and static address”. If you fix a name for these IP addresses in the NET Con-

figuration: Easy Access: Hosts menu, you can address the server

PCs quite easily by the DNS names.

Frequently Asked Questions LAN

165

Internet

Question: I cannot access our company Web site.

Outside your system, your company

Web site is accessed at

“www.firm.com”, but in the Config-

urator you have entered “firm.com” as the domain. Your company’s site

URL thus counts as an internal URL and can only be accessed by entering the direct IP address. If required, change the domain setting in the

NET Configuration: Easy Access

menu.

Question: Why do some Internet services not work even though they can be used when dialling in directly via a modem?

Some Internet services require an active connection coming from the

Internet. But the configured filter rules prevent this. Plus, it is not possible to establish incoming Internet connections with the PCs directly owing to the network address translation process.

Question: It is not possible to access the Internet with the

OpenPhone 27.

The requirement for this is that the set should be configured as Hand-

set+data. The telephone number used by the OpenPhone 27 to establish an Internet connection must also be specified in the respective user profile (Configurator, User

Manager: User menu).

With the OpenPhone 27, the Internet can be accessed either directly via the remote data transfer network or indirectly via RAS access on the

OpenCom 130/150. For direct access you can directly dial any provider. Indirect access uses the routing function of the OpenCom 130/150, accompanied by the configured security features, for example.

Directly via remote data transfer network

If the Internet is accessed directly via the remote data transfer network, make sure that

■ the remote data transfer network is properly installed on your PC and that the correct ISP access data is configured,

■ the internal number used by the

OpenPhone 27 to establish the data connection is configured for outgoing call distribution

(Configurator, PBX Configura-

tion: Call Distribution: Outgo-

ing menu).

Indirectly via RAS access

If the Internet is accessed indirectly via RAS, the system administrator should make sure that:

166

Internet Frequently Asked Questions

■ permission has been given for

Internet access via RAS (Config-

urator, Net Configuration: Safe

Access menu),

■ an internal number is configured for RAS access (Configurator,

Net Configuration: Connec-

tions: RAS menu),

■ your user group has been granted RAS access rights (Con-

figurator, User Manager: User

Groups menu).

For information on the installation of software and on configuring Internet access, refer to the

“OpenPhone 26/27” user guide.

Frequently Asked Questions Internet

167

168

Technical Specifications

OpenCom 130

System data

Mains power supply

Rated power

Safety class

Permissible temperatures stationary, weatherproofed

Dimensions (W x H x D)

Weight

230 V ~ 50 Hz

Basic module:

Add-on module:

+5°C to +40°C

25 VA

80 VA

396 x 390 x 100 mm

Basic module and power supply unit: 1,900 g

Add-on module and power supply unit: 1,000 g

ports

Euro ISDN external (S

external) for basic access, DSS1 protocol

– Range

U pn

ports

for system terminals and

RFP 21/23 DECT base stations

Basic module:

Add-on module:

Euro ISDN switchable

0 external / S

internal) for basic access, DSS1 protocol, or for ISDN terminals, DSS1 protocol

Basic module:

Add-on module: possible interface cards:

– 4 x S

– 2 x S

and 6 x U pn

– 2 x S

and 6 x a/b

– Supply voltage

– Supply power

40 V ± 10%

3 VA for internal

150 m internal

–

1x up to 8 x;

Basic module: to connect system terminals,

not DECT-enabled

Add-on module all DECT-enabled; possible interface cards:

– 4 x U pn

– 8 x U pn

– 2 x S

and 6 x U pn

3x up to 16 x

Technical Specifications

– Supply voltage

– Supply power

40 V ± 10%

3 VA per U pn

bus

1,000 m – Range

a/b port

for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms

– Supply voltage

– Supply power

– Feed current

Basic module:

Add-on module: possible interface cards:

– 4 x a/b

– 8 x a/b

– 2 x S

and 6 x a/b

40 V ± 10%

1.2 VA

25 mA

1,000 m – Range

V.24 port (COM)

for connection of a PC

– Range

Sensor

– Voltage range

Basic module:

3 m

Doorstation equipment interface card

for connection of doorstation equipment

Basic module:

Contact load of actor 1,5 A / 125 V

– Voltage range U

≈

= 5 V... 30 V

Switched by low AC voltage

= 6 V... 24 V

4x up to 24 x;

1x (optional)

Technical Specifications

169

170

OpenCom 131

System data

Mains power supply

Rated power

Safety class

Permissible temperatures stationary, weatherproofed

Dimensions (W x H x D)

Weight (system only)

ports

Euro ISDN external (S

external) for basic access, DSS1 protocol

230 V ~ 50 Hz

Main module:

+5 °C to +40 °C

396 x 390 x 100 mm

1900 g

Main module:

Euro ISDN switchable

0 external / S

internal) for basic access, DSS1 protocol, or for ISDN terminals, DSS1 protocol

Main module:

– Supply voltage 40 V ± 10%

– Supply power

– Range

U pn

ports

for system telephones

2 VA for internal

150 m internal

– Supply voltage

– Supply power

Main module: to connect system terminals,

not DECT-enabled

40 V ± 10%

3 VA per U pn

-Bus

1000 m – Range

a/b ports

for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms

– Supply voltage

Main module:

40 V ± 10%

25 VA

Technical Specifications

– Supply power

– Feed current

– Range

V.24 port (COM)

1,2 VA

25 mA

1000 m for connection of a PC

– Range

Doorstation equipment interface card

for connection of doorstation equipment

1x (optional)

Contact load of actor 1,5 A / 125 V

– Voltage range

1x (optional)

3 m

Sensor

– Voltage range

≈

= 5 V ... 30 V

Switched by low AC voltage

= 6 V ... 24 V

Technical Specifications

171

172

OpenCom 150

System data

Mains power supply

Rated power

Safety class

Permissible temperatures stationary, weatherproofed

Dimensions

Weight (system only)

– Supply power

– Range

U pn

ports

for system terminals and

RFP 21/23 DECT base stations

230 V ~ 50 Hz

160 VA

+5 °C to +40 °C

Wall version:

396 x 390 x 100 mm (W x H x D)

Rack version:

– Width: 19-inch panel with flange for mounting in installation cabinet

– Height: 3U

– Depth: approx. 340 mm

Wall version: 3200 g

Rack version: 7800 g

ports

Euro ISDN switchable

0 external / S

internal) for basic access, DSS1 protocol, or for ISDN terminals, DSS1 protocol

Possible interface cards:

– 4 x S

– 2 x S

and 6 x U pn

– 2 x S

and 6 x a/b

– Supply voltage 40 V ± 10%

2 VA for internal

150 m internal

– Supply voltage

– Supply power

– Range

Possible interface cards:

– 4 x U pn

– 8 x U pn

– 2 x S

and 6 x U pn

40 V ± 10%

3 VA per U pn

-Bus

1000 m

Technical Specifications

a/b ports

for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms

– Supply voltage

– Supply power

– Feed current

– Range

Contact load of actor

– Voltage range

Sensor

– Voltage range

Possible interface cards:

– 4 x a/b

– 8 x a/b

– 2 x S

and 6 x a/b

40 V ± 10%

1,2 VA

25 mA

1000 m

V.24 port (COM)

for connection of a PC for connection of doorstation equipment

1x (optional)

– Range

Doorstation equipment interface card

3 m

1x (optional)

1,5 A / 125 V

≈

= 5 V ... 30 V

Switched by low AC voltage

= 6 V ... 24 V

Note: The online help provides an

overview of the limits that should be observed when configuring the

OpenCom 100.

Technical Specifications

173

174

Index

a/b adapter 50

Accessories 53

Actor

See Intercom system 47

Actor/sensor port 41

Adapter

Audio 51

Upn 50

Adapter (expansion module) 22

Add-on 53

Analogue a/b ports 41

Synchronising the PC (via

SNTP) 147

CompactFlash 28, 29, 30

Configuration 63

Client 71

Configuration with Windows 66

Establishing a network connection 69

Initial configuration 63

Installing the remote data transfer network under Windows 9x 68

Loading software updates 78

Network card setup 69

Preconfiguration 75

RAS service 68

Remote configuration 75

Resetting the system data 79

Saving and loading the configuration 78

Serial port (V.24) 68

Starting the browser 70

System prerequisites 64

V.24 port 68

via V.24 port 7

Configuration examples 82

Introduction to TCP/IP 83

OpenCom 100 in a LAN with an IPenabled server 86

OpenCom 100 in a serverless

Configuration guide

LAN-to-LAN settings 157

Configuring

Starting the Web console 72

Connection scheme

Actor/sensor ports 48

Analogue (a/b) ports 45

Index

Doorstation equipment add-on card 27,

28, 29

Doorstation equipment interface card 24

Ethernet connection 22

Expansion module 20, 31

Expansion set 17, 20

Factory settings 12

Authorisations 13

Internet functions 16

Telephony functions 12

Hardware basic setting switch 79

Interface cards (installation) 26

Interface cards (overview) 33, 36

Interfaces

Memory card 28, 29, 30

Multi-terminal Access 43

Multi-terminal access 6, 114

Music on Hold 46

External devices 46

Generating own files 80

Index

175

176

PC status display 145

PCM port 43

Pin assignment

Audio adapter 51

ISDN socket 39

Plug-in power supply 28, 29, 30

Point-to-point connections 116

Port assignment

Actor/sensor port 41

Analogue a/b ports 41

DSL port 42

LAN 41

PCM 43

S0 port pin assignment 41

S0 ports 39

S0 terminating resistor 39

Upn ports 40

Ports

Actor/sensor 28, 29

Analogue 27, 28

Doorstation equipment 27, 28, 29

LAN 49

LAN (basic module) 22, 28, 29, 30

Ports (see Interfaces) 39

Power failure 43

Q.SIG 115

Remote configuration 75

Resetting system data 79

Routes 118

S0 port 162

S0 port pin assignment 41

S0 ports 39, 120

S2M 115

S2M Connector Module 57

S2M ports 120

Safety

Power failure 43

Safety precautions 18, 60

Saving and loading the configuration 78

Sensor

See Intercom system 47

Software updates, loading 78

System access 6, 114

System data, resetting 79

Systray display 145

Team functions

Explanation of keys 122

Introduction 122

Team key 123

Telephony 161

Terminating resistor 39

Three-member team 125

Index

Upn port pin assignment 41

Upn ports 40

V.24 add-on card 28, 29, 30

V.24 interface card 24

Voice mail 46

Index

177

Notes

178

Index

Notes

Index

179

Notes

180

Index

In the UK:

DeTeWe Ltd • 1 Frogmore Road • Hemel Hempstead • Herts, HP3 9TG www.detewe.co.uk

Other countries:

DeTeWe Systems GmbH • Zeughofstraße 1 • D-10997 Berlin • Germany www.detewe.de

As of June 2005

Subject to changes

Reklāma

OpenCom 100

OpenCom 130, 131, 150:

Mounting and

Commissioning

User Guide

Welcome to DeTeWe

OpenCom 100

Product Family

Contents

Features

Factory Settings on Delivery

Telephony Functions

OpenCom 130

OpenCom 131

OpenCom 150

Authorisations

Internet Functions

Installation

Scope of Delivery

Safety Precautions

Declarations of Conformity

Mounting Location

Wall Mounting

Installing an Expansion Set

Installing Interface Cards

V.24 and Doorstation

Equipment Slots

Slots for Additional

Interface Cards

Available Ports

OpenCom 130

OpenCom 131

OpenCom 150

Positions of the Ports

Interface Cards

OpenCom 131 (1 Slot)

OpenCom 130 (3 Slots)

OpenCom 150 (5 Slots)

Port Assignment, Termination,

Cable Lengths

S

Ports

U

Ports

a/b Ports

Actor/Sensor

LAN Port

DSL Port

PCM Port

Power Failure

Connectible Devices

Internal/External

S

Ports

U

Ports

a/b Ports

Actor/Sensor Ports

COM Port

LAN Port

Accessories and Adapters

a/b Adapter

U

Adapter

Audio Adapter

Approved Devices /

Approved Accessories

Device Combinations

Configurations without

Plug-in Power Supply

(Range up to 500 m)

Configurations without

Plug-in Power Supply

(Range 500 to 1000 m)

Configurations with

Plug-in Power Supplies

S

Connector Module

Installation

Configuration