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Technician’s Addendum
Installing SPM
Follow these steps to install System Programming and Maintenance (SPM) onto the hard drive of a computer:
1. Insert the SPM diskette into the computer.
2. At the C: prompt, type
MKDIR SPM and press ENTER.
3. Type
cd\spm and press ENTER.
4. Type
a:install and press ENTER to install the program from the diskette.
5. After the installation is complete, type spm and press ENTER to display the SPM Welcome screen.
Accessing SPM
Direct Local Connection
Follow these steps to access SPM when you are directly connected to the system via the administration jack on the processor module:
1. Set up the physical connection between your laptop or PC and the control unit.
2. Type
spm and press ENTER to display the SPM Welcome screen.
3. Press any key to display the SPM Main Menu.
Local Modem Connection
Follow these steps to access SPM when you are connected on-site via a modem:
1. Set up the physical connections between the PC and a 012 module on the control unit.
2. Type spm and press ENTER to display the SPM Welcome screen.
3. Press ENTER to display a blank screen on which you can enter modem commands. (You may have to press ENTER several times.)
4. Dial ATDT *10.
5. Type the SPM password to display the SPM Main Menu.
Remote Modem Connection
Follow these steps to access SPM when you connected off-site via a modem:
1. Type
spm and press ENTER to display the SPM Welcome screen.
2. Press ENTER to display a blank screen on which you can enter modem commands. (You may have to press ENTER several times.)
3. If your system has activated the Remote Access feature, type the following: a.
ATDT
b. Remote access telephone number c. Barrier code (if existing) preceded by a “W.” d.
W*10
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Technician’s Addendum
Remote Modem Connection
(continued)
4. If your system does not have the Remote Access feature activated, do the following: a. Place a voice call to the system on the line to which the modem is connected by using the main telephone number.
b. Have the operator transfer you to the modem (by pressing Transfer, dialing
*10
, and hanging up the telephone).
c. To put the modem on line, type
ATH1
or
ATH1O
, depending on the type of modem. (In ATH1O, the last “digit” is the alphabet letter “O,” not zero.) d. Press
ENTER
, and hang up the telephone.
5. Type the SPM password to display the SPM Main Menu.
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Technician’s Addendum
When Calling NSAC
Do the following before you call Tier III for troubleshooting:
■
Check and recreate the problem.
■
Connect your laptop or PC so you are ready.
■
Know the software version of your system (Dial
*05
on an Intercom button).
■
Write down the errors in the Error Logs.
■
Know the configuration of the system operator console (DLC or QCC).
■
Know the type of tie lines (emulated or not, wink-start, etc.).
QPPCNs on the NSAC Bulletin Board
Follow these steps to review QPPCNs on the NSAC bulletin board:
1.
Dial 800-241-3375.
2.
At the first screen, select “F” for File Section.
3.
At the next screen, select “N” for Non-Tier III Tips.
4.
At the next screen, select “8” for QPPCNs.
Available Publications
Tier III Tips
SCAN* (Sales Competitive Analysis Newsletter)
Hotwire*
Hotsheet*
Hot News and Views*
* Published by National Technical Marketing (NTM)
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