Maintenance Error Codes. Lucent Technologies MERLIN LEGEND Release 5.0

Technician’s Addendum

Maintenance Error Codes

Error Code

0001

0002

0003

0004

0005

0006

0007

Description

TIMEOUT COLD START :

System programming OK.

POWER UP WARM START


SOFTWARE COLD START


:

SOFTWARE WARM START


:

:

Action

No action required; however, if problem persists, troubleshoot the processor.

No action required; however, if problem persists, troubleshoot the processor.

If problem persists, troubleshoot the processor.


Reset - DIAGNOSTIC SWITCH :

INCOMPLETE COLD START :

System cold-started while restart in progress.


SANITY TIMEOUT RESET :

Faulty software, module, carrier, or processor sanity timer.

Check module and/or processor.

0008 MAX RESET COUNT

EXCEEDED

:

System cold-started because of too many warm starts.


0009 FRIGID START :

System restarted and initialized to defaults; also logged after System

Erase.

If processor was removed while in use, system may perform frigid start because of loss of system programming. Restore system as described in

System Programming and Maintenance (SPM).

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Maintenance Error Codes (

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Error Code

000A

000B

000C

000D

000E

000F

0010

Description Action

POWER UP COLD START

:

RAM failure in processor; system programming OK.

CARD

INSERTED/REMOVED :

If problem persists, check processor.

None.

SLOT STREAM CNT

EXCEEDED

:

Slot generated excessive interrupts.

FMWR NOT IN STANDBY

MODE :

Module firmware not in standby mode.

If problem persists, check module.


COMMAND BUFFER FULL : If problem persists, check processor and module.

TASK RUNNING TOO LONG

None; if problem persists, check processor.

INVALID SLOT INTERRUPT :

Cannot determine module responsible for interrupt.

Check modules and replace if necessary; if problem persists, check processor.

0011 Check processor.

0012

STACK OVERFLOW

:

Processor problem.

INVALID RESET FLAG :

Processor problem.

Check processor.

0013 Check processor.

0014

0015

DUART STREAMING INT :

Processor problem.

PROCESSOR ERR

INTERRUPT :

Processor problem.

MODULE MISMATCH :

Module inserted into wrong slot.

Check processor.

Change system programming for proper module or install proper module.

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continued )

Error Code

0016

0017

0018

0019

0401

0402

0403

0404

Description

POWER UP COLD START

:

Module dual port RAM failure; system programming

OK.

REAL TIME CLOCK FAULT :

Date and/or time incorrect or unreadable.

RTC COLD START :

This error is not displayed.

RESET TIME & DATE

:

System cold-starts because real-time clock chip is not working correctly.

ABK CARD NOT INSERTED :

PCMCIA memory card for translation is not inserted.

ABK INCORRECT CARD

TYPE :

PCMCIA memory card for non-translation is inserted.

ABK CARD WRITE-

PROTECTED :

Translation card has writeprotected switch on.

ABK EXTENSION BUSY :

A station is in program, administration, or maintenance mode.

Action

If problem persists, check module for slot indicated.

If problem persists, replace processor module.

If problem persists, replace processor module.

Insert a translation card or an unformatted card.

Remove current card and insert a translation card or an unformatted card.

Turn write-protection switch to off. If problem persists, try another card.

If still not working, replace processor module.

Wait until station changes mode.

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Error Code

0405

0801 and

1C07 and

5801

0C01

0C02

1C01

Description

ABK FAULTY CARD

:

Unknown cause of a bad card.

CTI LINK DELETED:

A board renumber or slot restore moved the CTI link to an unacceptable port and the system has removed the link.

NO I-VMS PORT IN SERV :

VMS machine may be down.

DID INTERDIGIT TIMEOUT :

Noisy line or CO problem.

None; if problem persists, check DID line and inform

CO if necessary.

Check trunk.

POOL M-BUSY EXCEEDS

50%:

More than half the trunks in pool are busy.

Action

Reset card and retry. If problem persists, try another card. If still not working, replace processor module.

Check that the following are true:

1. The system is in

Hybrid/PBX mode.

2. The link is on an 008

MLX or 408 MLX board.

3. The MLX board firmware vintage is not

29.

4. The extension is not an operator position.

5. An MLX telephone is not connected to that port.

6. Board renumber has not moved the MLX extension to the system programming port.

None

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continued )

Error Code

1C02

1C03

1C04

1C05

1C06

1C07

2C01

Description

DPR TEST NOT

COMPLETED:

FW UPGRADE ATTEMPT:

FW UPGRADE COMPLETE

INVALID FMW 29

DETECTED

:

Incompatibility problem; specified video endpoint or

UDM is connected to an 008 or 408 MLX module with firmware of vintage 0x29.

BAD BOARDS IN SYSTEM :

At least one incompatibility problem of type HER

0x1C05 detected. Turns on red LED on processor.

See error code

0801

T1 ACCESS VIOLATION :

T1 services (channelsvoice/data) administered incorrectly.

Action

Slot did not complete initializing.

No action required.

No action required.

Replace 008 or 408 MLX module with one of another firmware vintage.

Retire permanent alarm manually.

Replace 008 or 408 MLX module with one of another firmware vintage.

Retire permanent alarm manually.

Check facility provisioning and readminister channels for voice or data. Ensure that

T1 data facilities are accessed from data terminals only (such as

UDMs or desktop video systems) and that T1 voice facilities are accessed from telephones only (such as

MLX telephones).

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continued

)

Error Code

3001

4401

4402

5801

6C01

6C02

6C03

6C04

Description

ALARM TABLE FULL

:

Error logs are full; turns on processor LED.

USER REQUESTED SYS

ERASE :

Logged after System Erase.

If System Erase is successful, this error is removed immediately.

USER REQST

UPGRD/INSTALL :

See error code 0801

DS1 LOSS OF SIGNAL

ALARM :

Service on link has been lost.

DS1 BLUE ALARM

:

All 1s being received; service on link has been lost.

DS1 RED ALARM :

Invalid framing information on incoming signal; service on link has been lost.

DS1 YELLOW ALARM :

Far end of network interface has lost frame synchronization; service on link has been lost.

Action

Correct indicated errors, and then remove entries from the transient system error log. If problem persists, cold-start the system.

SysProgram→System→

Restart

If error remains in transient log, repeat

System Erase. If problem persists, check processor.

None.

Usually no action. Check

T1 facility. If problem persists, contact NSAC

Tier III.



Tier III.



Tier III.



Tier III.

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continued )

Error Code

6C05

6C06

6C07

Description

DS1 LOSS OF MULTIFRAME

:


DS1 REMOTE MULTIFRAME :

Far end of network interface is experiencing loss of multiframe; service on link has been lost.

DS1 MAJOR ALARM

:

Average bit error rate exceeds 10E-3; service on link has been lost.

Action



Tier III.



Tier III.

6C08

6C09

6C0A

DS1 MINOR ALARM :

Average bit error rate exceeds 10E-6.

DS1 MISFRAME ALARM :

Misframe count reached 18.

DS1 SLIP ALARM :

Slip count reached 88.



Tier III.

Maintenance→Slot→

Error Events→

Current hr



Tier III.


Error Events→

Current hr



Tier III.


Error Events→

Current hr



Tier III.


Error Events→

Current hr

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Error Code

6C0B

6C0C

Description

HARDWARE INOPERATIVE

:

Hardware not operating properly. If this is the only

100D module or 800 NI-BRI module, or if this is the designated clock module, its

TDM bus clock generator was not activated.

BRI LOSS OF SYNC :


6C0D

6C0E

6C0F

6C10

6C11

BRI NET DEACTIVATED :

BRI NET INV 2B+D LB ACT

:

BRI NET INV B1 LB ACT :

BRI NET INV B2 LB ACT :

BRI NET INV IL LB ACT :

Action

A Busy-Out/Restore or

Reset/Restore may clear problem. If problem persists, contact NSAC

Tier III.

Usually none; check BRI facility. If problem persists, contact NSAC

Tier III.

Usually none; check BRI facility. If problem persists, contact NSAC

Tier III.

Usually none; link should return to normal once test is completed. If problem persists, contact NSAC

Tier III.


Tier III.


Tier III.


Tier III.

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continued )

Error Code

6C12

6C13

6C14

7001

7002

7003

Description

BRI NET INV QM LB ACT

:

BRI SLIPS > 88 :

BRI NET REQUESTED

CCRCs :

PRI SVC AUDIT TIMEOUT :

PRI SVC STATE INCONSIST

:

PRI D-CHNL INOPERATIVE :

Action


Tier III.


Tier III.


Tier III.

Check PRI facility and report to service provider; otherwise, no action is needed. If problem persists, contact NSAC

Tier III.


Tier III.


Tier III.

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Error Code

7004

7005

7006

7401

Description

PRI B-CHNL NOT

RELEASED :

PRI B-CH GROUP

INCONSIST :

PRI PROTOCOL

MISMATCH:

A mismatch in the protocol being supplied versus the protocol expected by

MERLIN LEGEND.

TRK UPLINK MESSAGE

ERROR :

Communication problems between processor and modules; unrecognized message from module to processor.

Action


Tier III.


Tier III.

1. Inform the service provider to change the administration for this circuit.

2. After the service provider restarts the circuit, verify that all alarms for this slot are cleared.

Test trunk with single-line telephone. If problem is not in trunk, replace module with one known to work. If problem is not seen with known working module, replace the module and restart.

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continued )

Error Code

7402

Description

LOOP CONTROL BIT NOT

SET

:

No loop current on outgoing call. If error occurs four times consecutively, and if automatic maintenancebusy is enabled with less than 50% maintenance busy, trunk is busied-out automatically.

Action


7403

7404

7801

7802

NO LOOP CURRENT :

Communication problems between module and CO.

No loop current. If error occurs four times consecutively, and if automatic maintenancebusy is enabled with less than 50% maintenance busy, trunk is busied-out automatically.

STUCK RINGING :

Communication problems between module and CO. If error occurs two times consecutively, trunk is busied-out automatically whether or not automatic maintenance-busy is enabled.

NOT IN NORMAL OP

MODE :

Module not in normal operation mode; reported in background module check.

SANITY INT NOT

GENERATED :

Applies only to modules with extension jacks.



Reset board. If problem persists, check module.


Slot Number→Reset


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continued )

Error Code Description

7803

7804

7805

7806

7807

7808

7809

780A

780C

NO PORT BOARDS

AVAILABLE :

Modules not present.

INVALID SANITY RESPONSE

:

Sanity test received invalid responses; applies only to modules with extension jacks.

INVALID SLOT NUMBER :

Rare; software could not process an event detection because slot number was invalid.

NOT IN STANDBY MODE :

Reported during cold start or background check.

SELF TEST NOT

COMPLETED :

Reported during cold start.

TEST RESULT REGISTER BAD :

A module or processor error during test run.

TEST STATUS REGISTER BAD :

A module or processor error during test run.

DPR TEST NOT

COMPLETED :

Reported during cold start.

RAM TEST FAILURE :

Memory failed RAM test; turns on processor LED.

Action

None; delete entry from transient log.


None; if problem persists, restart system.






If problem persists, replace processor.

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continued )

Error Code

780D

780E

8401

8402

8403

8404

Description

UPPER ROM FAILURE

:

Memory failed ROM test; turns on processor LED.

LOWER ROM FAILURE :

Memory failed ROM test; turns on processor LED.

MISCELLANEOUS ERROR :

Not reported.

WINK TOO SHORT

:

Outbound dialing problems on tie trunks. Wink from the far end of network interface is less than 100 ms, the minimum for delay-dial or wink-start tie trunks. Tie trunk waits for valid signal.

NO EXTERNAL RELEASE :

Communication problems between module and CO.

Far end has not disconnected within 4 minutes. If error occurs twice consecutively, trunk is busied-out automatically whether or not automatic maintenance-busy is enabled.

ON HOOK BEFORE WINK

:

Outbound dialing problems on tie trunks. Far end of network interface went onhook before handshake was completed (for delay-dial or wink-start tie trunk).

Action



None.

Check far end of network.

Check for faulty cable.

Replace module.

Check far end of network interface. Check for faulty cable.

If problem persists, check tie trunk configuration.

Check far end. Check for faulty cable. Replace module.

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continued )

Error Code

8405

8406

8407

8408

8409

840A

840B

Description

ON HOOK BEFORE READY

:

Outbound dialing problems on tie trunks. Far end of network interface went onhook before guard time elapsed (for delay-dial or wink-start tie trunk).

INTERDIGIT TOO SHORT :

Inbound dialing problems on tie and DID trunks.

BAD UPDATE :

Communication problems between processor and modules; module may need to be replaced.

ROTARY RATE > 12PPS :


ROTARY RATE < 8PPS :


BAD DOWNLINK

MESSAGE :

Communication problems between processor and modules; module received an unrecognized message from processor.

NO LOOP CURRENT

:

Communication problems between module and CO; no loop current. If error occurs four times consecutively and if automatic maintenancebusy is enabled and maintenance-busy limit is less than 50%, trunk is busied-out automatically.

Action

Check far end of network interface. Check wink start and for faulty cable.

Check far end of network.

Replace module.

Check far end of network interface. Check for faulty cable. Replace module.

Turn processor off and then on. Repeat system programming procedure.

If problem persists, contact NSAC Tier III.




If problem persists, replace module.

Replace module with similar module and test. If problem is resolved, replace bad module. If problem persists, reinstall old module and test trunk.

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continued )

Error Code Description Action

840C

840D

840E

840F

8C01

9801

STUCK RINGING

:

Communication problems between module and CO; no loop current. If error occurs four times consecutively and if automatic maintenancebusy is enabled and maintenance-busy limit is less than 50%, trunk is busied-out automatically.

INCORRECT FIRMWARE

STATE :

If error occurs four times consecutively and if automatic maintenancebusy is enabled and maintenance-busy limit is less than 50%, trunk is busied-out automatically.

UPLINK MESSAGE ERROR

:

Communication problems between processor and modules. Module received unrecognized message from processor.

LOST IDLE MESSAGE

ERROR:

SLOTS NOT EQUAL :

Module that occupies indicated slot does not match slot information contained in PC or PCMCIA card backup file.

MCARD WRITE ERROR :

Write to memory card is unsuccessful or too slow.

Replace module with similar module and test. If problem is resolved, replace bad module. If problem persists, reinstall old module and test trunk.

Turn power off for at least one second, and then turn it on. Repeat system programming procedure.




Check slot descriptions in backup file against actual system modules that occupy slots. After mismatch is corrected, restore.

Reset card and try again.

If problem persists, replace card and try again. If problem continues, replace processor module.

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continued

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Error Code

9802

9803

9C01

9C03

9C04

9C05

9C07

Description

MCARD ERASE ERROR

:

Erasure of memory card is unsuccessful or too slow.

MCARD 12-VOLT ERROR

:

The memory card voltage is incorrect.

NW REJECTS SPID lost.

:

Service on link has been

LINK ESTABLISHMENT FAIL

:


NW NOT RESPOND TO

SETUP :


NW NOT RESPOND TO

RELEASE :


ENDPOINT UNINIT (L2/L3)

:

Service on link is uninitialized.

Action





Check administered line.

Modify if required, or call

CO to correct.

Check that line is securely connected to port and that LEDs on module show proper operation. If card appears to work properly, line may not have been activated by CO.

Network not responding to LEGEND messages.

Contact CO.

Network not responding to LEGEND messages.

Contact CO.

If this lasts more than three minutes, replug the

DSL. If the error remains, contact CO.

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continued )

Error Code

9C08

A401

Description

PROTOCOL ERROR

:

Service on link may be affected.

CTI LINK BROADCAST RESET:

Occurs during a broadcast reset.

Action

Verify line provisioning. If correct, contact NSAC

Tier III.

If several of these occur:

1. Check that the system is in Hybrid/PBX mode.

2. Validate the wiring and the connections.

3. Press the Restart

Button (see the procedure “Restart” in

Chapter 4 of

Maintenance and

Troubleshooting).

4. Call the TSO’s

Telephony Services

Maintenance Group (800

242-2121) for the procedures to unload and reload the PBX driver.

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continued )

Error Code

A801

Description

CTI LINK HIDDEN RESET:

Occurs during a hidden reset.

Action

If several of these occur, and the client application has “slow” response time:

1. Validate the wiring and the connections.

2. Press the Restart

Button (see the procedure “Restart” in

Chapter 4 of

Maintenance and

Troubleshooting).

3. Call the TSO’s

Telephony Services

Maintenance Group

(800 242-2121) for the procedures to unload and reload the PBX driver.

122

NOTES

123

Maintenance Error Codes. Lucent Technologies MERLIN LEGEND Release 5.0

Maintenance Error Codes

Maintenance Error Codes (