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Cisco Wireless IP Phone 8821 and 8821-EX User Guide
First Published: 2016-06-29
Last Modified: 2017-08-04
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Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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C O N T E N T S
C H A P T E R 1
C H A P T E R 2
The Cisco Wireless IP Phone 8821 and 8821-EX
Changes for Firmware Release 11.0(3)
Differences Between Phone Calls and Lines
If You Drop Your Phone in Water
Additional Help and Information
Cisco One-Year Limited Hardware Warranty Terms
Cisco Wireless IP Phone 8821 and 8821-EX User Guide iii
Contents
C H A P T E R 3
Replace the Battery in Your Wireless Phone
Charge the Battery with the AC Power Supply
Charge the Battery with the USB Cable and a USB Port on Your Computer
Add the Phone to the Wi-Fi Network
Make a Call with the Phone Speaker
Make a Call with the Desktop Charger Speaker
Make a Call with a Phone or Video Address
Get Notified When a Contact is Available
Calls That Require a Billing Code or Authorization Code
Silence Incoming Calls on Your Phone
Answer a Coworker's Phone (Call Pickup)
Answer a Call Within Your Group (Pickup)
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Contents
Answer a Call From Another Group (Group Pickup)
Answer a Call from an Associated Group (Other Pickup)
Control the Phone Ringer for a Single Incoming Call
Answer a Call Left on Hold for Too Long
Swap Between Active and Held Calls
Place a Call on Hold with Call Park
Retrieve a Call on Hold with Call Park
Turn Off Call Forward From Your Phone
Transfer a Call to Another Person
View and Remove Conference Participants
Scheduled Conference Calls (Meet Me)
Answer a Priority Call While on Another Call
Add Yourself to a Call on a Shared Line (cBarge)
Cisco Wireless IP Phone 8821 and 8821-EX User Guide v
Contents
C H A P T E R 4
C H A P T E R 5
Search and Dial a Contact from the Corporate Directory
Find Contact Information for a Coworker from Your Phone
Sign In and Out of a Personal Directory
Search for a Contact in Your Personal Address Book
Add a New Contact to Your Personal Directory
Find Contact Information for a Personal Directory Contact from Your Phone
Edit a Contact in Your Personal Directory
Call a Contact from Your Personal Directory
Remove a Contact from Your Personal Address Book
Add a Personal Contact to Your Fast Dial List
New Voicemail Message and Missed Calls Indicators
Find Details About a Missed Call
Find Details About a Recent Call
Return a Recent Call from Recents
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Contents
C H A P T E R 6
C H A P T E R 7
Apps and the Application Button
Use the Push to Talk Application
Make the Phone Vibrate for an Incoming Call
Adjust the Background Noise Filter
Control the LED Indicator Light
Change the Screen Display Timeout
Control the Date and Time Manually
Control the Date and Time Automatically
Set the Time Zone Automatically
Use a 12-Hour or 24-Hour Clock
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Contents
C H A P T E R 8
C H A P T E R 9
C H A P T E R 1 0
Disconnect a Bluetooth Headset
Adjust the Volume During a Call
Adjust the Phone Ringer Volume
Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger
Charge Your Phone with the Desktop Charger
Charge Your Spare Battery with the Desktop Charger
Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger
Install the Multicharger Wall Mount Kit
Charge Your Phone with the Multicharger
Charge Your Spare Battery with the Multicharger
Secure the Charger with a Cable Lock
Find Information About Your Phone
Safety and Performance Information
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Contents
Phone Behavior During Times of Network Congestion
Compliance Statements for the European Union
RF Exposure Statement for the European Union
Compliance Statements for the USA
General RF Exposure Compliance
Canadian Compliance for Cisco Wireless IP Phone 882x Series
Canadian RF Exposure Statement
Compliance Statements for New Zealand
Permit to Connect (PTC) General Warning
Use of IP Networks with the PSTN
The Use of Voice Compression Through the PSTN
Compliance Statements for Taiwan
DGT Warning Statement for Cisco Wireless IP Phone 882x Series
Compliance Statement for Argentina
Compliance Statements for Brazil
Compliance Statement for Singapore
Cisco Product Security Overview
Cisco Wireless IP Phone 8821 and 8821-EX User Guide ix
Contents x
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
C H A P T E R
1
Your Phone
•
The Cisco Wireless IP Phone 8821 and 8821-EX, page 1
•
New and Changed Information, page 3
•
•
•
•
•
Additional Help and Information, page 15
The Cisco Wireless IP Phone 8821 and 8821-EX
The Cisco Wireless IP Phone 8821 and 8821-EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with
Cisco Aironet and Cisco Meraki access points (APs) in a private business communications network.
Note
The Cisco Wireless IP Phone 8821-EX is not currently supported.
The phones provide voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Both phones have Ingress Protection 67 (IP67) level protection, which indicates dust-tight equipment that is protected against water (see below).
The Cisco Wireless IP Phone 8821-EX is certified for Potentially Explosive Atmosphere ATEX Class I Zone
2, North America Class I Division 2/Zone 2. The phone is certified for use in potentially explosive (hazardous) environments where flammable gasses, vapors or liquids may be present for a short period of time or under abnormal conditions. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations.
The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone
8821-EX on the right.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
1
The Cisco Wireless IP Phone 8821 and 8821-EX
Figure 1: Cisco Wireless IP Phone 8821 and 8821-EX
Your Phone
These phones, like other network devices, must be configured and managed. The phones support G.711a.
G.711u, G.722, G.729a, G.729ab, iLBC, and iSAC codecs. The phones also support uncompressed wideband
(16 bits, 16 kHz) audio.
The phones are hearing aid compatible (HAC) but do not have any TTY features. They have ridges on the sides of the 5 key that is a tactile identifier.
The physical characteristics include:
• Resistance to damage from dropping the phone
• Tolerance of antibacterial and alcohol-based wipes
• Latex- and lead-free
• Shockproof and vibration-proof
• USB On-the-Go (OTG) 2.0 interface
• IP67 protection, which indicates dust-tight equipment that is protected against water (see below)
• Cisco Wireless IP Phone 8821-EX only:
â—¦Certified for use in Potentially Explosive Atmosphere:
â—¦ATEX Class I Zone 2
â—¦CSA Certified for Class I Division 2/Zone 2
â—¦Industry-standard yellow styling offers fast recognition in emergency situations.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Depending on the configuration, your phone supports:
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Your Phone
New and Changed Information
• Use of Bluetooth wireless headsets, including certain hands-free call features
• Wireless access to your phone number and the corporate directory
• Access to network data, XML applications, and web-based services
• Online customizing of phone features and services from your Self Care portal
IP67 Information
The Cisco Wireless IP Phone 8821 and 8821-EX are tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Ingress Protection 67 (IP67) level protection indicates dust-tight equipment that is protected against water. Splash, water, and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Users are expected to take care of the phone and should not deliberately expose the device to a hostile environment of dust, splash, or water immersion.
To prevent device damage:
• Don't bathe or swim with the phone.
• Don't expose phone to pressurized water or high velocity water, such as when showering, cleaning, or hand washing.
• Don't use the phone in a sauna or steam room.
• Don't intentionally submerge phone in water.
• Don't operate the phone outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.
• Don't store phones, batteries, and accessories outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.
• Don't drop the phone or subject it to other impacts.
• Don't disassemble the phone; don't remove any screws.
• Don't use harsh cleaning agents like bleach and more to clean phone exterior
• Don't use a broken battery door or a battery door with a broken seal.
Minimize the exposure of your phone to soap, detergent, acids or acidic foods, and any liquids; for example, salt water, soapy water, pool water, perfume, insect repellent, lotions, sun screen, oil, adhesive remover, hair dye, soft drinks, and solvents. For more information, see
Care of Your Phone, on page 14
.
Related Topics
Hazardous Environments, on page 98
New and Changed Information
Changes for Firmware Release 11.0(3)
The following table contains the information that was added or changed in this book for this firmware release.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
3
Your Phone
Getting Started
Feature
Background noise filter
Power saving enhancements
Updates
Adjust the Background Noise Filter, on page 67
Getting Started
You must read
Product Safety and Security, on page 95
before you install or charge the battery.
Your phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you must install the battery in the phone and charge the battery.
Your phone needs to connect to the corporate wireless network and the IP telephony network. Your administrator might set up your new wireless phone, or you might have to set it up.
After the phone is set up, you can use the phone.
Related Topics
Turn On Your Phone
Your phone automatically turns the power off when you are not using it to conserve battery power. You need to turn the phone back on in order to use it.
When you turn the phone on, you may need to enter a username and password to access the wireless network.
After the phone authenticates and registers with the call control system, the main screen displays and you can make or receive calls.
Procedure
Press and hold Power/End Call until the red LED lights.
Sign In to Your Phone
If you see a sign-in screen when you turn the phone on, you must enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance.
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Cisco Wireless IP Phone 8821 and 8821-EX User Guide
Your Phone
Turn Off Your Phone
Procedure
Step 1
Enter your user ID.
Step 2
Enter your password.
Turn Off Your Phone
To conserve the battery, turn off the phone when you don't need it to make or receive calls.
Procedure
Step 1
Press and hold Power/End Call
Step 2
Press Power off.
for 4 seconds.
Related Topics
Change the Screen Display Timeout , on page 69
Lock the Phone Keypad
You can lock the keypad so that you don't press keys by mistake.
Before You Begin
You must be on the home screen.
Procedure
Press and hold Zero (0) until you see the message that the keypad is locked.
Related Topics
Automatically Lock the Keypad, on page 69
Unlock the Phone Keypad
If you lock the keypad, you need to unlock it to use the phone.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
5
Your Phone
Access Your Voicemail
Procedure
Step 1
Press Unlock.
Step 2
Press Zero (0) .
Access Your Voicemail
You can access your voicemail by calling the voicemail system phone number. But, if your administrator has enabled quick access, you can access voicemail with a single button. The button automatically dials the voicemail system for you.
Your voicemail system is separate from the phone. If you need information about the voicemail system phone numbers for internal and external access and other voicemail system information, contact your administrator.
Procedure
Step 1
Press and hold One (1)
Step 2
Follow the prompts.
on the keypad.
Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
• Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.
The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.
Features
Call forward
Description
Use the number that will receive calls when call forward is enabled on the phone. Use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy.
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Your Phone
Speed-Dial Numbers
Features
Additional phones
Description
Specify additional phones (your mobile and other phones) that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up these features:
• Single number reach—Specify whether the additional phone should ring when someone calls your desk phone.
• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone.
Speed dial Assign phone numbers to speed-dial numbers so that you can quickly call that person.
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.
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Your Phone
Buttons and Hardware
Note
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
• You need to dial 9 for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Calls That Require a Billing Code or Authorization Code, on page 36
Buttons and Hardware
Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The figure shows the Cisco Wireless
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Cisco Wireless IP Phone 8821 and 8821-EX User Guide
Your Phone
Buttons and Hardware
IP Phone 8821, but the Cisco Wireless IP Phone 8821-EX is similar in appearance. The table describes the functions of the keys on the phones.
Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware
Item Name or Grouping
1 Indicator light (LED)
Headset port
Description
Indicator light—Use the light to identify states:
• Solid red—the phone is connected to the AC power source and battery is charging.
• Solid green—the phone is connected to the AC power source and battery is fully charged.
• Fast blinking amber—There is an incoming call. Phone can be charging or fully charged.
• Fast blinking green—There is a voice message. When phone is connected to the AC power source, the green light displays longer than when using only the battery.
• Slow blinking green (every 2 seconds): The phone is using only battery power. The phone is registered with the wireless network and is within service coverage area.
Headset port with cover Remove the protective cover and plug in a headset or ear buds.
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Your Phone
Buttons and Hardware
Item Name or Grouping
2 Speaker button
3 Softkey buttons
Navigation cluster
Call control buttons
Description
Speaker
Toggle the speaker mode on or off for the phone.
Softkeys
• The More softkey accesses a list of menus or functions.
• The softkey activates the option displayed on the screen.
Navigation cluster Navigation ring and Select button
Navigation ring (outer ring):
• Move up, down, left, or right for these home screen apps:
â—¦Recents
â—¦Contacts
â—¦Apps
â—¦Settings
• Scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
Select
button (center of the cluster):
• Make a call from the main screen.
• Select a menu item, a softkey, a call, or an action.
Answer/Send
the call.
Answer a ringing call or, after dialing a number, place
Power/End Call
Turn the phone on or off, or end a connected call.
When you use menus or when you are in an app, it acts as a shortcut to return to the main screen.
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Your Phone
Buttons and Hardware
Item Name or Grouping
4 Keypad
5 Left Side Buttons
Description
Dial numbers, enter letters, and choose menu items by number.
One (1)
• Enter “1” when you dial a number.
• Access voicemail. Press and hold to automatically dial the voicemail system.
• Enter these special text characters: / . @ : ; = ? - _ & %
Asterisk (*)
• Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number.
• Enter these special text characters: + * ~ ` < >
Zero (0)
• Enter “0” when you dial a number.
• Lock the kepad.
• Enter a space or these special text characters: 0 , ! ^ ' " |
Pound (#)
• Press to silence the phone ringer. If configured, the phone will vibrate instead.
• Enter these special text characters: # $ £ ¤ ( ) { } [ ]
Application
Use with XML applications, such as Push to Talk.
Volume
• When the phone is idle, change the ring volume or turn off the ringer.
• When you have an incoming (ringing) call, press the button once to silence the ringer.
• During a call, control the speaker volume for the active handset, headset, or speaker.
• When the phone is docked in the desktop charger, control the volume of the charger speaker.
Mute
Toggle the mute feature on or off.
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Your Phone
Navigation
Navigation
Use the outer ring of the Navigation cluster to scroll through menus. Use the inner Select button of the
Navigation cluster to select menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls. The screen is made up of these sections:
• Header section—displays the phone number, Wi-Fi strength, battery charge, and a number of feature icons. The feature icons display when features are active.
• Middle section—displays the home screen with its application (app) icons.
• Footer section—displays the current date and time or softkey labels. Each softkey label indicates the action for the softkey button below the screen.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanation of the differences.
Lines
Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press Phone to open the line view. You have as many lines as you have directory numbers with phone line icons in the line view list.
Calls
Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
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Your Phone
Out-of-Range Alerts
Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen.
When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls.
If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.
To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again.
Phone Batteries
Your phone contains a lithium ion battery. The fully charged battery provides the following hours of service:
• Up to 13 hours of talk time
• Up to 240 hours of standby time
Battery life depends on a number of factors including:
• On time—The battery life is reduced when the phone is turned on. Calls, messages, application use,
Bluetooth use, and actions like menu navigation use power.
• Scan mode—Your phone can be set up for scan the access points in three different ways (Continuous,
Auto, Single AP). If your phone uses Continuous or Auto scan modes, the phone requires more power, which reduces battery talk time.
If you require longer talk times, you will find it useful to have a spare, charged battery.
Bluetooth and Your Phone
You can use a Bluetooth headset with your phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.
To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. You can pair up to 5 Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses.
Note
The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in
Potentially Explosive Atmosphere.
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Your Phone
Care of Your Phone
Related Topics
Bluetooth Headsets, on page 78
Access Bluetooth Settings, on page 73
Care of Your Phone
You can clean your phone. Make sure you follow our cleaning instructions.
Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
If you happen to drop the phone into water, or it gets splashed, you need to dry off the phone using our instructions. See
If You Drop Your Phone in Water, on page 14
.
Clean the Phone Exterior
You can clean the phone exterior using a dry, lint-free cloth. For the health-care environment, we recommend that you use Caviwipes
™ and Saniwipes
™ to thoroughly clean the phone. Caviwipes and Saniwipes contain up to 17% isopropanol.
Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative alcohol-based liquid could potentially damage the phone. Do not clean the phone with bleach or other caustic products.
Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the phone surface coating and will change the appearance of phone.
Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution
Do not use compressed air to clean the openings of the phone. The air can damage the phone and voids the phone warranty.
Procedure
Step 1
Remove the phone from the charger or unplug it from the charging cable.
Step 2
If the phone is in a protective case, remove the phone from the case.
Step 3
Wipe the phone and screen with a soft, lint-free cloth.
If You Drop Your Phone in Water
If you drop your phone in water, here's what you do:
• Gently shake the water off the phone.
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Cisco Wireless IP Phone 8821 and 8821-EX User Guide
Your Phone
Additional Help and Information
• Dry the phone with a soft, dry, lint-free cloth.
• Leave your phone in a dry area with some air flow; for example, a fan blowing cool air can be directed onto the phone speaker grill to help the phone dry out.
Here are some things you don't do:
• Don't open the battery door while the phone is wet.
• Don't use compressed air to blow off the water.
• Don't use a hair dryer to dry off the phone.
• Don't put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment.
• Don't tap the phone on a hard surface.
• Don't charge a wet phone using the charging cable. You must wait until the phone is completely dry.
• Don't put a wet phone into the desktop charger, or multicharger. You must wait until the phone is completely dry.
Caution
To ensure that the phone does not get water into the battery compartment, make sure that the compartment is tightly closed. See
Install the Phone Battery, on page 17
.
If the sound is muffled after you dry the phone, there may still be water in the microphone or speaker compartments. Place your phone, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is still water in the phone, allow the phone to completely dry before you use it.
Additional Help and Information
If you have questions about the functions available on your phone, you should contact your administrator.
The Cisco web site ( http://www.cisco.com
) contains more information about the phones and call control systems.
• For quick start guides, accessory guides, and end-user guides in English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html
• For guides in languages other than English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ tsd-products-support-translated-end-user-guides-list.html
• For licensing information, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html
Related Topics
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
15
Your Phone
Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
This warranty does not apply to phone batteries.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty .
Battery Warranty
The warranty period of the battery is 6 months after the manufacturing date.
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C H A P T E R
2
Phone Setup
•
Phone Hardware Installation, page 17
•
Phone Hardware Installation
Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself.
You must read the safety information in
Product Safety and Security, on page 95
before you use, install, or charge the phone.
The battery may already be charged using one of the supported charging methods. If the battery isn't charged, you must charge the battery before you can set up the phone.
Install the Phone Battery
IP67 compliance means that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.
If you need to open the battery compartment, don't open it in a dusty or wet environment.
You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.
Note
Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.
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Install the Phone Battery
Caution
Phone life and functions could be compromised if:
• The battery is installed incorrectly
• The battery cover is not closed properly
• The rubber gasket on battery cover is poorly maintained
• The rubber gasket on battery cover is damaged
• The phone is dropped on a hard surface on a regular basis
Procedure
Step 1
Remove the cover from the battery compartment.
Phone Setup
a) Push the locking catch to the left to release the cover.
b) Lift and remove the cover of the battery compartment.
Step 2
Install the battery.
Caution
If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.
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Install the Phone Battery
The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.
When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.
The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the batterh compartment without and with the battery correctly installed.
a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.
Caution
Do not force the battery into the compartment or you will damage the compartment and the battery.
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Phone Setup
Replace the Battery in Your Wireless Phone
b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment.
c) Press the battery into the battery compartment until it locks in place. Make sure that it is flat in the compartment.
Step 3
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water.
Caution
Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.
Step 4
Replace the cover to the battery compartment.
Caution
When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone.
b) Press the cover firmly against the phone until it clicks in place.
c) Press the center of each side of the cover until it clicks in place.
d) Check that the cover is flush with the phone.
Replace the Battery in Your Wireless Phone
If you have a spare battery, you can replace a depleted battery with a charged battery.
IP67 compliance means that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.
If you need to open the battery compartment, don't open it in a dusty or wet environment.
You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.
Note
Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.
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Phone Setup
Caution
Phone life and functions could be compromised if:
• The battery is installed incorrectly
• The battery cover is not closed properly
• The rubber gasket on battery cover is poorly maintained
• The rubber gasket on battery cover is damaged
• The phone is dropped on a hard surface on a regular basis
Procedure
Step 1
Remove the cover from the battery compartment.
Replace the Battery in Your Wireless Phone
a) Push the locking catch to the left to release the cover.
b) Lift and remove the cover of the battery compartment.
Step 2
Hold the phone in one hand with the screen towards the palm of your hand. Cup your other hand near the base of the phone. Shake the phone to make the battery fall into your hand.
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Phone Setup
Replace the Battery in Your Wireless Phone
Step 3
Install the battery.
Caution
If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.
The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.
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Phone Setup
Replace the Battery in Your Wireless Phone
When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.
The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.
a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.
Caution
Do not force the battery into the compartment or you will damage the compartment and the battery.
b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment.
c) Press the battery into the battery compartment until it locks in place. Make sure that it is flat in the compartment.
The following graphic shows a properly-installed battery. (graphic 393612)
Step 4
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water.
Caution
Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.
Step 5
Replace the cover to the battery compartment.
Caution
When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone.
b) Press the cover firmly against the phone until it clicks in place.
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Phone Setup
Phone Battery Charging
c) Press the center of each side of the cover until it clicks in place.
d) Check that the cover is flush with the phone.
Phone Battery Charging
You can charge the battery using any of the following options:
• USB cable—You can charge the phone with an AC power adapter or your computer.
• Desktop charger—You can use the phone and charge it at the same time.
• Multicharger—You can charge several phones at the same time.
Warning
Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement 431
The battery takes about 3 hours to charge in the AC power adapter, desktop charger, or multicharger. It takes about 6 hours to charge using the USB cable and your computer.
Related Topics
Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger, on page 82
Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger, on page 79
Spare Battery Charging
If you require longer talk times, you will find it useful to have a spare, charged battery. You can charge a spare battery in the desktop charger or multicharger.
Warning
Explosion Hazard: Do not charge the spare battery in a potentially explosive atmosphere. Statement 431
The spare battery takes about 3 hours to charge in the desktop charger or multicharger.
Related Topics
Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger, on page 82
Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger, on page 79
Prepare the Power Adapter
The power adapter for your phone is compact. Before you use the power adapter, you have to unfold the prongs. After you use the adapter, you can fold in the prongs.
The power adapter for your region may also require an additional clip to allow the adapter to be plugged into the electrical outlet.
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Phone Setup
Phone Battery Charging
Procedure
Step 1
Catch the edge of a prong with your finger and pull the prong up until it clicks into position.
Step 2
(Optional) Install the international power clip.
Step 3
(Optional) Before you close the adapter, remove the international power clip.
Step 4
(Optional) Hold the lever on the top of the adapter down and press the prongs down to close the adapter.
Charge the Battery with the AC Power Supply
You can charge your phone using an AC power supply. When you use the power supply to charge your phone, the battery can take up to 3 hours to fully charge.
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.
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Phone Setup
Phone Battery Charging
Caution
Do not charge the phone in a hazardous environment.
Do not charge the phone if it is wet.
Before You Begin
You need the USB power cable supplied with your phone.
You need to prepare the power adapter for use as described in
Prepare the Power Adapter, on page 24
.
Procedure
Step 1
Plug the USB cable into the bottom of the phone with the pins aligned.
Step 2
Plug the USB cable into the power adapter.
Step 3
Plug the power adapter into the electrical outlet.
Charge the Battery with the USB Cable and a USB Port on Your Computer
You can charge your phone using your computer. When you use the computer to charge your phone, the battery can take up to 6 hours to fully charge.
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.
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Phone Setup
Phone Configuration
Caution
Do not charge the phone in a hazardous environment.
Do not charge the phone if it is wet.
Procedure
Step 1
Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned.
Step 2
Plug the other end into the USB port in the computer.
Phone Configuration
Phone configuration uses one of these methods:
• Your administrator sets up the phone. When this happens, you don't need to do any configuration. Your administrator may lock your access to the configuration menus.
• You set up the phone for your Wi-Fi network and to connect to the call control system. When this happens, your administrator gives you the information you need to enter in the phone.
Add the Phone to the Wi-Fi Network
When you enter an IP address, scroll to the field, and press Select. The field changes from one field into input boxes. You use the keypad to enter the digits and the navigation ring to move between the fields.
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Phone Setup
Add the Phone to the Wi-Fi Network
After you configure the phone and save the changes, the phone connects to the Cisco Unified Communications
Manager. After the connection is made, the phone downloads the configuration file and, if necessary, upgrades the firmware to a new firmware load.
Before You Begin
You need the following information about the Wi-Fi network:
• SSID
• Security type (for example, WEP, EAP)
• PIN or passkey for the selected security type
Procedure
Step 1
Access the Settings app.
Step 2
Select Wi-Fi.
Step 3
Select a profile.
Step 4
(Optional) Set a profile name.
a) Select Profile name.
b) Use the keypad to enter a new name.
•
The Back softkey deletes the character to the left of the cursor.
• Use the Navigation ring to move from left to right in the field.
c) Press More and select Save.
Step 5
Select Network configuration > IPv4 setup.
If your network does not support DHCP, perform these steps.
a) Select DHCP and press Off.
b) Select IP address and enter the assigned address of the phone.
c) Select Subnet mask and enter the required subnet mask. For example, 255.255.255.0.
d) Select Default router and enter the IP address of the Default router.
e) Select DNS server 1 and enter the IP address of the DNS server.
For all networks, a) Select Alternate TFTP and set to On.
b) Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager.
c) Press More and select Save.
d) In the Trust list window, press More and select Erase.
e) Select Back and then select Back again.
Step 6
Select WLAN configuration.
Step 7
Select SSID.
a) Use the keypad to enter the SSID of the access point.
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Add the Phone to the Wi-Fi Network
b) Press More and select Save.
Step 8
Select Security mode.
Step 9
Select the type of security that the access point requires.
Step 10 Set the required security fields using the following table:
Security Mode Configured Field Description
None When the Security mode is set to None, no other fields are required.
WEP
PSK
WEP key
Passphrase
Enter the 40/104 or 64/128 ASCII or Hex WEP key.
Enter the 8-63 ASCII or 64 Hex Passphrase.
EAP-FAST
PEAP-GTC
PEAP-MSCHAPV2
EAP-TLS
User ID
Password
User certificate
Enter the userid.
Enter the password
Your administrator will give you the certificate type to select and will arrange for the certificate to be installed on your phone.
Step 11 Select 802.11 mode and select the required mode.
The mode determines the frequency. If you set the mode to Auto, the phone can use either the 5 GHz or 2.4
GHz frequency, with 5 GHz as the preferred frequency.
Step 12 Select On call power save and press Select to change the setting.
This field should only be set to Disabled if required for troubleshooting.
Step 13 Press More and select Save.
Step 14 Press Power/End Call
.
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Add the Phone to the Wi-Fi Network
Phone Setup
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C H A P T E R
3
Calls
•
•
•
•
•
•
•
Forward Calls From Your Phone, page 43
•
Transfer a Call to Another Person, page 44
•
Conference Calls and Meetings, page 44
•
•
Supervise and Record Calls, page 47
•
•
Access the Phone App
We make it easy for you to make and receive calls with the Phone app.
Procedure
Use one of these ways to access the Phone app:
• From the home screen, press the Select button to select Phone
.
• Press Answer/Send to make a call or to answer an incoming call.
• Enter a number using the keypad to make a call.
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Calls
Make Calls
Make Calls
Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
You can easily make a call from the home screen or from the Phone app.
Procedure
Step 1
Enter a phone number.
Step 2
Press Answer/Send .
Make an Emergency Call
You can make an emergency call from your phone, even if you are not signed in. When you start to dial the emergency number, the list of emergency numbers displays although you cannot select the number.
If you try to dial a number that is not in the list of emergency numbers, the phone does not dial the number.
Procedure
Step 1
If your phone is not turned on, press Power/End Call
Step 2
Use the keypad to enter your emergency number.
Step 3
Press Answer/Send .
for 4 seconds to power on the phone.
Make a Call with a Headset
You can make a call using a headset. If you disconnect the headset during a call, the phone continues the call on the speakerphone.
Before You Begin
You have a wired or Bluetooth headset connected to the phone.
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Calls
Make a Call with the Phone Speaker
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Enter a phone number.
Step 4
Press Answer/Send .
Related Topics
Make a Call with the Phone Speaker
You can make a call with the speakerphone built into the phone.
Procedure
Step 1
Press and hold to activate the speaker.
Step 2
Dial the phone number.
Step 3
Press Answer/Send
Step 4
Press and hold to place your call.
again to turn off speaker mode.
Related Topics
Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger
Make a Call with the Desktop Charger Speaker
When your phone is in the desktop charger, you automatically use the speakerphone built into the charger. If you remove the phone from the charger when you are on the call, hold the phone to your ear to hear the call.
Procedure
Step 1
Dial the phone number.
Step 2
Press Answer/Send to place your call.
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Calls
Make a Call with a Phone or Video Address
Make a Call with a Phone or Video Address
Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead.
These addresses might look like an email address, such as [email protected], or it might contain numbers like [email protected].
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Press More and select ABC, and you’ll be able to enter text using the keypad.
Step 4
Press a number on the keypad to see the available options, and then press the number again to move through the choices.
For example, press the number 1 three times to enter the @ symbol.
Step 5
Press Answer/Send .
Redial a Number
You can call the most recently dialed phone number from the Phone app.
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Press Redial.
Return a Recent Call
You can return a recent call with the Recents list in the Phone app.
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Calls
Make a Speed Dial Call
Procedure
Step 1
Access the Phone app.
Step 2
Select a line.
Step 3
Select an entry from your Recents list.
Step 4
Press Answer/Send .
Make a Speed Dial Call
Before You Begin
Your administrator must set up a Speed Dial line for you.
Procedure
Step 1
Access the Phone app.
Step 2
Select a Speed dial line.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Before You Begin
You must be in the Phone app window.
Procedure
Step 1
Press and hold star (*) for at least 1 second.
The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dial tone changes when the + signs is displayed.
Step 2
Dial the number.
Step 3
Press Answer/Send .
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Calls
Get Notified When a Contact is Available
Get Notified When a Contact is Available
If you call someone and their line is busy or they do not answer, you can be notified with a message and a special ringtone when they are available.
Procedure
Step 1
Press Call back.
Step 2
Press Exit.
Step 3
When you see the message that the person is available or hear the special ring tone, press Call.
Calls That Require a Billing Code or Authorization Code
Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes.
The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.
When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to “********”, and you hear a special tone.
When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to “********”, and you hear a special tone. For security reasons, the phone displays a “*” instead of the number entered.
When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.
Related Topics
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Answer Calls
Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls.
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Calls
Answer a Call
Answer a Call
Procedure
Press Answer or Answer/Send .
Answer Call Waiting
When you have an incoming call while you are on an active call, you hear a single beep. You can answer the new call and automatically hold the active call.
Procedure
Step 1
Press Answer or Answer/Send .
Step 2
(Optional) If you have more than one call waiting, select an incoming call.
Decline a Call
When you get an incoming call that you don't want to answer, you can decline the call, which sends the call to voicemail.
Procedure
Press Decline or Power/End Call .
Ignore a Call
When you get an incoming call that you don't want to answer, you can ignore the call. The call shows up in your call list.
Procedure
Press the Up or Down arrow on the Navigation cluster.
Silence Incoming Calls on Your Phone
If you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won't ring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call, the call goes to your voicemail instead.
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Calls
Answer a Coworker's Phone (Call Pickup)
Procedure
Choose one of these options:
• From the Self Care portal, turn on Do Not Disturb.
• From your phone,
1
Access the Phone app.
2
(Optional) Select a line
3
Press More and select Do not disturb
Related Topics
Control the Phone Ringer for a Single Incoming Call, on page 39
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Pickup.
Step 3
Press Answer.
Answer a Call From Another Group (Group Pickup)
Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
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Calls
Trace a Suspicious Call
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Press More and select Group pickup.
Step 4
Enter the group pickup number or enter the number of the phone line with the call that you want to pick up .
Step 5
Press More and select Call.
Step 6
Press Answer.
Answer a Call from an Associated Group (Other Pickup)
You can pick up a call ringing on a phone in another call group.
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Press More
Step 4
Press Answer.
and select Other pickup.
Trace a Suspicious Call
If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator.
Your phone sends a silent notification message to your administrator with information about the call.
Procedure
Step 1
Press More and select Report caller.
Step 2
End the call.
Control the Phone Ringer for a Single Incoming Call
You can silence the phone ringer for an individual call.
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End a Call
Procedure
Do one of the following actions:
•
Press Volume
• Press Pound (#) down.
for 2 seconds to turn the ringer off or on.
Related Topics
Adjust the Phone Ringer Volume, on page 76
Make the Phone Vibrate for an Incoming Call, on page 66
Select Where You Hear Ringing, on page 66
Silence Incoming Calls on Your Phone, on page 37
End a Call
Procedure
Do one of the following actions:
• From the Phone app, press More
• Press Power/End Call
.
and select End call.
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Calls
Calls
Mute Your Audio
Mute Your Audio
You can mute the phone so that you can hear the other caller but they cannot hear you. The Mute button is located below the Volume key on the side of the phone.
When your phone is in the desktop charger, you mute the desktop charger speaker with the Mute button on the lower right corner of the charger.
Procedure
Step 1
Press Mute .
Step 2
Press Mute again to turn mute off.
Hold Calls
You can put an active call on hold and then resume the call when you're ready.
Put a Call on Hold
Procedure
Step 1
Access the Phone app.
Step 2
Press Hold.
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Calls
Answer a Call Left on Hold for Too Long
Answer a Call Left on Hold for Too Long
You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing message indicator on the handset
• Visual notification on the phone screen
Procedure
Press Answer to resume the held call.
Swap Between Active and Held Calls
When you are on a call, you can access a held call. The phone places the original call on hold.
Procedure
Step 1
Access the Phone app.
Step 2
Press the right Navigation key.
Step 3
Select the held call.
Step 4
Press Resume.
Call Park
You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone
(such as a phone at a coworker’s desk or in a conference room).
If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from another phone. If you do not answer the call within a certain length of time, it is routed to another destination
(such as voicemail), as set by your administrator.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can park only one call at the call park number.
Before You Begin
Your call must be active.
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Calls
Forward Calls From Your Phone
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Park.
The phone displays the call park extension.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before You Begin
You need the call park extension.
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Dial the call park extension.
Forward Calls From Your Phone
You can forward calls from any line on your phone to another number. Call forward is phone-line specific.
If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
There are two ways of forwarding your calls:
• Forward all calls
• Forward calls in special situations, such as when the phone is busy or there is no answer.
Verify that your calls are forwarded by looking for the Forward all icon in the line label.
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Press More and select Forward all.
Step 4
Enter the number to receive the calls or select an entry from your Recents call list.
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Calls
Turn Off Call Forward From Your Phone
Turn Off Call Forward From Your Phone
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select the forwarded line.
Step 3
Press More and select Forward off.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call. If you don't want to talk, then transfer the call without waiting for the other person to answer.
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Transfer.
Step 3
Enter the number to call or select an entry from your recent calls.
Step 4
Press Transfer.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines.
When you add more than one person to a conference call, wait a few seconds between adding participants.
As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.
Add Another Person to a Call
You can add another person to an active call to create a conference.
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View and Remove Conference Participants
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Conference.
Step 3
Do one of these actions.
• Dial a number and wait for the person to answer.
• Select an entry from your Recents list and wait for the person to answer.
• Select another held call on the same line.
• Press the right Navigation key, select a line, and select a held call on that line.
Step 4
Press Merge.
View and Remove Conference Participants
When you are in a conference call, you can view the conference participants. If you are the conference owner, you can remove a participant from the conference. The screen displays a star (*) beside the conference owner.
Before You Begin
You are in an active conference call.
Procedure
Step 1
Press More and select Details.
Step 2
(Optional) Select Update to refresh the participant list.
Step 3
(Optional) Select a participant and press Remove.
Scheduled Conference Calls (Meet Me)
You can host or join a conference call at a scheduled time.
The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.
Host a Meet Me Conference
Before You Begin
Get a meet me phone number from your administrator, and distribute the number to the conference participants.
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Calls
Intercom Calls
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Meet me.
Step 3
Enter the meet me number.
Step 4
Enter the host password for the meeting.
Join a Meet Me Conference
You cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again.
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Meet me.
Step 3
Enter the meet me number.
Intercom Calls
You can place and receive one-way calls using an intercom line.
When you place an intercom call, the recipient’s phone answers the call automatically with mute activated
(whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.
After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation.
Make an Intercom Call
When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold.
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Answer an Intercom Call
Procedure
Step 1
Access the Phone app.
Step 2
Select Intercom line.
Step 3
Dial the target intercom number.
Answer an Intercom Call
You can answer an intercom call to talk to the other person.
Before You Begin
You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.
Procedure
Step 1
Access the Phone app.
Step 2
Select the intercom call.
Supervise and Record Calls
You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called.
The chaperone answers a call, creates a conference call, and monitors and records the conversation.
The chaperone performs the following tasks:
• Record the call.
• Conference in the first participant only; Other participants add people as needed.
• End the call.
The conference ends when the chaperone hangs up the call.
Set up a Supervised Call
When you have a call to chaperone, the incoming call indicates that the call requires supervision.
Before You Begin
You must be part of the chaperone hunt group.
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Calls
Record a Call
Procedure
Step 1
Press More and select Conference.
Step 2
Dial the person to add to the call.
Step 3
After the person answers, press Merge.
Record a Call
You can record a call. You might hear a notification tone as you record the call. The recording stops when you press the Stop recording softkey or end the call.
Procedure
Step 1
Press Record.
Step 2
Press Stop recording when the recording can be stopped.
Prioritized Calls
In your job, you might need to handle urgent or critical situations using your phone. You can identify calls as being very important, and thus have a higher priority than normal calls. The priorities range from level 1
(low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).
Your administrator sets up the priorities that you can use and determines if you need special sign-in information.
When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on a call when a high-priority call comes to your phone, the high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up from your current call to answer the high-priority call.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Answer the call using call pickup
Table 1: Multilevel Precedence and Preemption Priority Levels
MLPP icon Priority Level
Level 1—Priority call
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Make a Priority Call
MLPP icon Priority Level
Level 2—Medium priority (Immediate) call
Level 3—High priority (Flash) call
Level 4—Flash Override
Level 5—Executive Override
Make a Priority Call
To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly.
Procedure
Step 1
Access the Phone app.
Step 2
Press More and select Prec level.
Step 3
Select a priority level.
Step 4
Enter the phone number.
Step 5
Press Answer/Send .
Answer a Priority Call
If you hear a special ring that's faster than usual, you are receiving a priority call.
Procedure
Press Answer.
Answer a Priority Call While on Another Call
If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person.
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Calls
Multiple Lines
Procedure
Step 1
Press End call.
Step 2
Press Answer.
Multiple Lines
If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.
Shared Lines
You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of a few special characteristics about shared lines:
• The shared phone number appears on all phones that share the number.
• If your coworker answers a call on the shared line, the shared line icon displays in red on your phone.
• If you put a call on hold, your shared line icon is white. But your coworker sees the line in red.
Add Yourself to a Call on a Shared Line (cBarge)
You or your coworker can join a call on a shared line without creating a conference call.
Procedure
Step 1
Select a shared line that is in use.
Step 2
Press More
Step 3
Press Yes.
and select cBarge.
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Contacts
•
Access the Contacts App, page 51
•
•
Access the Contacts App
You can access the Contacts app from the home screen. The Contacts app gives you access to the following directories and lists:
• Corporate directory—a directory of the people in your company
• Personal directory—a directory of your personal contacts. The directory is stored in the call control system and you can access your personal directory from other phones in your phone network.
Procedure
From the home screen, press the left arrow of the navigation cluster to select Contacts.
Corporate Directory
You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.
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Contacts
Search and Dial a Contact from the Corporate Directory
Search and Dial a Contact from the Corporate Directory
Procedure
Step 1
Access the Contacts app.
Step 2
Select Corporate directory.
Step 3
Enter the search criteria
Step 4
Press More and select Search.
Step 5
Press More and select Call.
Find Contact Information for a Coworker from Your Phone
Procedure
Step 1
Access the Contacts app.
Step 2
Select Corporate directory.
Step 3
Enter the search criteria
Step 4
Press More and select Search.
Step 5
Press More and select Details.
Personal Directory
You can save personal contacts in your personal directory. The system protects your personal directory with a user ID and a PIN that your administrator sets up. The personal directory has two parts:
• Personal Address Book—You use the personal address book to store the contact information for friends, family, or coworkers.
• Personal Fast Dials—You use the personal fast dial list to quickly dial a contact.
You can set up your personal directory from your phone or from the Self Care portal.
Sign In and Out of a Personal Directory
Before You Begin
Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information.
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Contacts
Personal Address Book
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal directory.
Step 3
Enter your user ID and PIN.
Step 4
Press More and select Submit.
Step 5
From the Personal directory window, select Log out and press OK to sign out of your personal directory.
Personal Address Book
Your personal address book contains the contacts that you enter from your phone or from the Self Care portal.
You can have up to 99 contacts in your personal address book.
The phone lists your personal address book contacts by nickname and in ? order.
Search for a Contact in Your Personal Address Book
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal directory.
Step 3
Select Personal address book.
Step 4
Enter the search criteria.
Step 5
Press More and select Submit.
Step 6
(Optional) Select an entry, press More and select Edit.
Add a New Contact to Your Personal Directory
You can add a contact to your Personal Directory.
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal directory.
Step 3
Select Personal address book.
Step 4
Press More and select Submit.
Step 5
Press More and select New.
Step 6
Enter the name of the person and a nickname.
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Personal Address Book
The directory displays the nickname.
Step 7
Press Phones.
Step 8
Enter at least one phone number.
Step 9
Press Submit.
Find Contact Information for a Personal Directory Contact from Your Phone
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal Directory.
Step 3
Select Personal address book.
Step 4
Press More and select Submit.
Step 5
Select a contact.
Step 6
Press Details.
Edit a Contact in Your Personal Directory
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal Directory.
Step 3
Select Personal address book.
Step 4
Press More and select Submit.
Step 5
Highlight a contact.
Step 6
Press More and select Edit.
Step 7
Change the contact name.
Step 8
Press More and select Phones.
Step 9
Change the contact phone numbers.
Step 10 Press Update.
Contacts
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Contacts
Call a Contact from Your Personal Directory
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal Directory.
Step 3
Select Personal address book.
Step 4
Press More and select Submit.
Step 5
Select a contact.
Step 6
Highlight a number and press Dial.
Remove a Contact from Your Personal Address Book
Procedure
Step 1
Access the Contacts app.
Step 2
Select Personal directory.
Step 3
Select Personal address book.
Step 4
Press More and select Submit.
Step 5
Search for a contact.
Step 6
Press More and select Edit.
Step 7
Press More and select Delete.
Step 8
Press OK.
Personal Fast Dial
Add a Fast Dial Contact
Procedure
Personal Fast Dial
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Personal Fast Dial
Add a Personal Contact to Your Fast Dial List
Procedure
Call a Fast Dial Entry
Procedure
Remove a Fast Dial Contact
Procedure
Contacts
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Recent Calls
•
Access the Recents App, page 57
•
New Voicemail Message and Missed Calls Indicators, page 57
•
•
Access the Recents App
You can access the Recents app from the home screen. From the Recents app, you can see your voicemail messages, missed calls, and recent calls.
Procedure
From the home screen, press the up arrow of the navigation cluster to select Recents .
New Voicemail Message and Missed Calls Indicators
The red box on the Recents icon on the home screen shows the number of missed calls.
In the Recents list, you can see the number of missed calls.
When you have an unheard voicemail message, you could also hear a stutter tone played when you access a phone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages.
Missed Calls List
You use the Missed Calls lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Missed Calls list so that calls on all lines are in one list.
Calls in the Missed Calls list are grouped together if they are from the same number and are consecutive.
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View Your Missed Calls
View Your Missed Calls
Procedure
Step 1
Access the Recents app.
Step 2
Select Missed calls.
Step 3
Select a phone line or All missed.
Find Details About a Missed Call
Procedure
Step 1
Access the Recents app.
Step 2
Select Missed calls.
Step 3
Select a line or All missed.
Step 4
Select a missed call entry.
Step 5
Press More and select Details.
Return a Missed Call
Procedure
Step 1
Access the Recents app.
Step 2
Select Missed calls.
Step 3
Select a line or All missed.
Step 4
Select a missed call entry.
Step 5
Press More and select Call.
Delete a Missed Call Entry
You can delete an entry from your Missed Call list.
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Recent Calls
Recent Calls
Clear the Missed Calls List
Procedure
Step 1
Access the Recents app.
Step 2
Select Missed calls.
Step 3
Select a line or All missed.
Step 4
Select a missed call entry.
Step 5
Press More and select Delete.
Step 6
Press Delete to confirm the deletion.
Clear the Missed Calls List
You can delete all entries from your Missed Call list.
Procedure
Step 1
Access the Recents app.
Step 2
Select Missed calls.
Step 3
Select a line or All missed.
Step 4
Press More and select Clear list.
Step 5
Press Clear to confirm the deletion.
Recents Calls List
You use the Recents lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Recents list so that calls on all lines are in one list.
Calls in the Recents list are grouped together if they are to and from the same number and are consecutive.
View Your Recent Calls
Procedure
Step 1
Access the Recents app.
Step 2
Select Recents.
Step 3
Select a line or All recents.
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Find Details About a Recent Call
Find Details About a Recent Call
Procedure
Step 1
Access the Recents app.
Step 2
Select Recents.
Step 3
Select a line or All recents.
Step 4
Select a call entry.
Step 5
Press More and select Details.
Return a Recent Call from Recents
Procedure
Step 1
Access the Recents app.
Step 2
Select Recents.
Step 3
Select a line or All recents.
Step 4
Select a call entry.
Step 5
Press More and select Call.
Delete a Call Record
You can delete an individual call from your Recent Calls list.
Procedure
Step 1
Access the Recents app.
Step 2
Select Recents.
Step 3
Select a line or All recents.
Step 4
Select an entry.
Step 5
Press More and select Delete.
Step 6
Press Delete to confirm the deletion.
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Recent Calls
Recent Calls
Clear the Recent Calls List
You can clear all the entries from your Recent Calls list.
Procedure
Step 1
Access the Recents app.
Step 2
Select Recents.
Step 3
Select a line or All recents.
Step 4
Press More and select Clear List.
Step 5
Press Clear to confirm the deletion.
Clear the Recent Calls List
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Clear the Recent Calls List
Recent Calls
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Applications
•
Apps and the Application Button, page 63
•
Use the Push to Talk Application, page 63
Apps and the Application Button
You can use the Apps app to access special services on the phone.
You can use the Application button to start applications such as Push to Talk or other services on your phone. The Application button is located on the left side of the phone.
Depending on how your administrator sets up the button, you may be able to use it from the main screen only, or you may use it from any menu or service, or even when the phone is locked.
The button can also be configured to start an application immediately after you press it or only after you hold it for several seconds.
For more information, contact your administrator.
Use the Push to Talk Application
You can use the Push to Talk service to communicate (similar to a two-way radio) with members of your organization. Your administrator must set up the Push to Talk service, and then you must subscribe to the service in the Self Care portal.
Note
Your system administrator provides detailed information about how to use your Push to Talk service.
Push to Talk uses the same audio path as your phone ringer. If the audio path is for the phone to ring, when you use Push to Talk and you plug in your headset, the audio moves to the headset.
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Applications
Use the Push to Talk Application
Procedure
Step 1
From the home screen, select Apps .
Step 2
Select Push to Talk.
• Use Application to start and end a transmission depending on how your service is configured.
• Use Talk and Stop to send and receive audio.
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Settings
•
Access the Settings App, page 65
•
Adjust the Volume During a Call, page 76
•
Adjust the Phone Ringer Volume, page 76
Access the Settings App
You use the Settings app to set up, manage, and customize your phone.
Menu entries that are gray mean that your administrator has restricted access to the menu.
Procedure
From the home screen, press the down arrow of the navigation cluster to select Settings .
Related Topics
Find Information About Your Phone, on page 91
Get Notified Before You Join a Call on a Shared Line
Access Phone Settings
You can customize your phone from the Phone settings menu.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings.
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Settings
Access Phone Settings
Make the Phone Vibrate for an Incoming Call
You can set your phone to vibrate when you have an incoming call. The vibration can be set differently based on whether you have the phone ringer turned off or on.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Sounds > Vibrate
Step 3
Select Vibrate on ring and press On to set the phone to vibrate when the phone rings. Or, press Off so that the phone does not vibrate when the phone rings.
Step 4
Select Vibrate on silent and press On to set the phone to vibrate when the ringer is turned on. Or, press Off so that the phone does not vibrate when the ringer is turned on.
Select Where You Hear Ringing
When you have an incoming call, you can set up your phone to play the ringtone on your headset or on the speaker.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Sounds > Ringer/PTT output
Step 3
Select the option required.
Step 4
Press Select.
Change the Ringtone
You can change the sound that you hear for incoming calls and you can set a different ringtone for each phone line.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Sounds > Ringtone
Step 3
(Optional) Select a line.
Step 4
Highlight a ringtone.
Step 5
Press Play to hear the ringtone.
Step 6
Press Select to use the ringtone.
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Settings
Access Phone Settings
Adjust the Headset Feedback
When you use a headset, you might hear your own voice in the earpiece, which is called headset sidetone or headset feedback. You can control the amount of headset sidetone on your phone.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Sounds > Headset sidetone
Step 3
Select one of the options.
Turn Off the Keypad Sounds
You can turn off the sounds on the keypad so that you don't hear sounds when you press a button.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Sounds > Keypad tone
Step 3
Press On to turn the tones on or press Off to turn the tones off.
Adjust the Background Noise Filter
You can adjust the sensitivity of the phone microphone to filter out background noise so that the other person on your call can hear you better.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Sounds > Background noise filter
Step 3
Select one of these settings: Off, Low, Medium, High.
The default is Off.
Adjust the Screen Brightness
You can adjust the brightness of the phone display.
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Settings
Access Phone Settings
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Display > Brightness
Step 3
Use the arrow keys of the Navigation cluster to adjust the brightness.
Step 4
Press Save.
Change the Font Size
You can adjust the font size used on the phone screen. If you set the font size smaller, more text displays on the screen. If you set the font size larger, less text displays on the screen.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Display > Font size
Step 3
Select the setting required.
Control the LED Indicator Light
Your phone has an LED indicator light at the top. When the light is enabled, it indicates the status of the phone:
• Solid red—the phone is connected to the AC power source and battery is charging.
• Solid green—the phone is connected to the AC power source and battery is fully charged.
• Fast blinking amber—There is an incoming call. Phone can be charging or fully charged.
• Fast blinking green—There is a voice message. When phone is connected to the AC power source, the green light displays longer than when using only the battery.
• Slow blinking green (every 2 seconds): The phone is using the battery. The phone is registered with the wireless network and is within service coverage area.
If you don't want this indication, you can turn the light off.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > LED coverage indicator
Step 3
Press Off to turn off the indicator or press On to turn on the indicator.
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Settings
Access Phone Settings
Change the Screen Display Timeout
You can set up your phone to turn off the screen after a specific period of inactivity. When you turn off the screen, the phone uses less battery power.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Display > Sleep.
Step 3
Select the time setting required.
Related Topics
Turn Off Your Phone, on page 5
Change the Wallpaper
You can change the wallpaper (background) for your phone. But, you must be careful that the wallpaper you select. You should avoid wallpapers that will not clearly show white text.
The following wallpapers are not suitable for the phone:
• Whale tail
• Green leaves
• Beach scene
• Wheat field
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Display > Wallpaper
Step 3
Select a wallpaper.
Step 4
Press Preview to view the wallpaper.
Step 5
Press Save.
Automatically Lock the Keypad
You can set the keypad to automatically lock. If you set the phone to automatically lock the keypad, the keypad locks when the phone screen turns off.
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Settings
Access Phone Settings
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Keypad > Auto lock
Step 3
Press On.
Related Topics
Lock the Phone Keypad, on page 5
Date and Time Settings
You can manage some of the date and time settings on your phone. Typically, the phone automatically sets the date, time, and time zone using the information from the call control system. But, you may need to override the automatic settings.
Control the Date and Time Manually
When the phone date and time is controlled manually, you can change the following settings:
• Automatic time zone
• Time
• Date
• Time zone
• 12- or 24-hour date format
• Date format
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time
Step 3
Select Automatic date and time.
Step 4
Press Off.
Control the Date and Time Automatically
When the phone date and time is controlled automatically, you can change the following settings:
• Automatic time zone
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Access Phone Settings
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time
Step 3
Select Automatic date and time.
Step 4
Press On.
Set the Time Zone Automatically
You can set up your phone to automatically or manually set the time zone. When the Automatic time zone field is set to On, you cannot change the time zone that your phone uses. When the Automatic time zone field is set to Off, you can set the time zone that your phone uses.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time > Automatic time zone
Step 3
Press Off to enable you to set the time zone manually.
Step 4
Press Set.
Set the Time
If your phone date and time is manually controlled, you can set the time.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time > Time
Step 3
Enter the time using the keypad. Use the right and left navigation keys to move between the fields.
Step 4
Press Set.
Set the Date
If your phone date and time is manually controlled, you can set the date.
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Settings
Access Phone Settings
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time > Date
Step 3
Enter the date using the keypad. Use the right and left navigation keys to move between the fields.
Step 4
Press Set.
Set Time Zone
You can set the time zone.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time > Time zone
Step 3
Select the correct time zone.
Step 4
Press Set.
Use a 12-Hour or 24-Hour Clock
If your phone date and time is manually controlled, you can change the time display.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time
Step 3
Select Use 24-hour format.
Step 4
Press Off for 12-hour format or press On for 24-hour format.
Set the Date Format
If your phone date and time is manually controlled, you can set your phone to display the date in one of the preset formats.
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Access Bluetooth Settings
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone settings > Date and Time > Date format
Step 3
Select the required format.
Step 4
Press Set.
Access Bluetooth Settings
You can connect Bluetooth headsets and Bluetooth speakers to your phone. The phone does not support other
Bluetooth devices. Before you can use a Bluetooth headset or speaker, you need to set up your phone for
Bluetooth.
Procedure
Step 1
Access the Settings app.
Step 2
Select Bluetooth.
Related Topics
Bluetooth Headsets, on page 78
Bluetooth and Your Phone, on page 13
Turn On Bluetooth
Before you can use Bluetooth, you must turn on the ability for the phone to use Bluetooth.
Note
When you use Bluetooth, your phone battery has less talk time.
Procedure
Step 1
Access the Settings app.
Step 2
Select Bluetooth > Bluetooth.
Step 3
Press On.
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Settings
Access Bluetooth Settings
Add a New Bluetooth Headset
You can add up to 5 Bluetooth headsets.
Before You Begin
Bluetooth must be turned on.
Procedure
Step 1
Make sure that the Bluetooth headset is discoverable.
Step 2
Access the Settings app.
Step 3
Select Bluetooth.
Step 4
Select Add Bluetooth device.
The phone searches for any Bluetooth devices in range. This scan can take a couple of minutes.
Step 5
Select a device from the list and press Pair.
Step 6
(Optional) Enter the passkey for the device.
Connect a Bluetooth Headset
After you pair and connect a Bluetooth headset to your phone, the headset automatically connects when it is turned on and close to your phone. Only one Bluetooth headset can be connected to the phone. But, if you have two Bluetooth headsets turned on, the phone uses the most recently connected headset. You can change which headset the phone uses.
Before You Begin
Bluetooth must be turned on and the headset needs to be already added to the Bluetooth device list.
Procedure
Step 1
Access the Settings app.
Step 2
Select Bluetooth.
Step 3
Select a device from the list.
Step 4
Press More and select Connect.
Rename a Bluetooth Headset
If you have several entries in your Bluetooth device list that are identical, you can rename the entries to be more meaningful.
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Settings
Access Admin Settings
Procedure
Step 1
Access the Settings app.
Step 2
Select Bluetooth.
Step 3
Select a device from the list.
Step 4
Press More and select Rename.
Step 5
Use the keypad to enter a name.
Disconnect a Bluetooth Headset
If you have a Bluetooth headset connected to your phone and want to use it with your mobile phone or computer, you can disconnect the Bluetooth headset. The headset remains in the list of Bluetooth devices and you can reconnect it.
Procedure
Step 1
Access the Settings app.
Step 2
Select Bluetooth.
Step 3
Select a device from the list.
Step 4
Press More and select Disconnect.
Delete a Bluetooth Headset
When you do not want a Bluetooth headset in the list of devices available, you can delete it.
Procedure
Step 1
Access the Settings app.
Step 2
Select Bluetooth.
Step 3
Select a device from the list.
Step 4
Press More and select Delete.
Access Admin Settings
Your administrator may restrict access to this menu. For information about this menu, see the Cisco Cisco
Wireless IP Phone 8821 and 8821EX Administration Guide for Cisco Unified Communications Manager.
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Settings
Adjust the Volume During a Call
Procedure
Step 1
Access the Settings app.
Step 2
Select Admin settings.
Adjust the Volume During a Call
If the sound in your handset, headset, or speakerphone is too loud or too soft, you can change the volume while you are listening to the other person. When you change the volume during a call, the change only affects the speaker you're using at the time. For example, if you adjust the volume while you're using a headset, the handset volume doesn't change.
Procedure
Press Volume up and down to adjust the volume while you are on a call.
Adjust the Phone Ringer Volume
If your phone ringer is too loud or too soft when you get an incoming call, you can change the ringer volume.
Changes to the ringer volume do not affect the call volume you hear when you are on a call.
Procedure
Press Volume up and down to adjust the ringer volume the phone is not in use.
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Accessories
•
Supported Accessories, page 77
•
•
Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger, page 79
•
Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger, page 82
•
Secure the Charger with a Cable Lock, page 86
Supported Accessories
You can use a number of accessories with your phone.
• Headsets:
â—¦Standard headsets that use a 3.5 mm jack
â—¦Bluetooth headsets
• Desktop charger
• Multicharger
Note
The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in
Potentially Explosive Atmosphere.
The phones can only connect to Bluetooth headsets and speakers. They do not support any other type of
Bluetooth device.
For more information on accessories, see the Cisco Wireless IP Phone 882x Series Accessory Guide, located here: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html
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Accessories
Headsets
Headsets
You can use wired and Bluetooth headsets with your phone. For information about the supported headsets, see the Cisco Wireless IP Phone 882x Series Accessory Guide.
Although we perform some internal testing of third-party wired and Bluetooth wireless headsets for use with the Cisco Wireless IP Phone 8821 and 8821-EX, we do not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where phones are deployed, there is not a single “best” solution that is optimal for all environments. We recommend that customers test the headsets that work best in their environment before deploying a large number of units in their network.
Note
The Cisco Wireless IP Phone 8821-EX has not been tested for wired and Bluetooth headsets in hazardous locations.
We recommend the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.
The primary reason that a particular headset would be inappropriate for the phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the phone user.
Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, electric motors, or large PC monitors. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to phone users.
Related Topics
Make a Call with a Headset, on page 32
Standard Headsets
You can use a wired headset with your phone. The headset requires a 3.5 mm, 3-band, 4-connector plug.
If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.
Bluetooth Headsets
You can use a Bluetooth headset with your phone. When you use a Bluetooth wireless headsets, the headset usually increases battery power consumption on your phone and may result in reducing battery life.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
Related Topics
Access Bluetooth Settings, on page 73
Bluetooth and Your Phone, on page 13
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Headset Tips
Headset Tips
If your headset has a control button, you can use the headset to listen (headphone mode) and the phone microphone to pick up your voice. Just press the control button when you plug the phone headset in. If you use this mode, the phone microphone automatically filters the background noise.
Related Topics
Adjust the Background Noise Filter, on page 67
Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger
You can use the Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger to charge your phone and spare phone battery. The charger works on AC power or from a charged spare phone battery. It can be secured with a standard laptop cable lock.
Figure 3: Cisco Wireless IP Phone 8821 and Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger
If your phone has a protective case, you don't need to remove the case before you charge the phone in the desktop charger. You adapt the charger to fit the phone.
You can use a USB to Ethernet adapter (dongle) to connect the desktop charger to the Ethernet for only automatic Wi-Fi profile provisioning and certificate enrollment purposes. You cannot use the dongle to make voice calls over the Ethernet. For more information on the USB port, see the Cisco Wireless IP Phone 8821
and 8821-EX Administration Guide.
Caution
Do not use chargers or handsfree mode in a Potentially Explosive Atmosphere.
Do not charge the phone if it is wet.
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Set Up the Desktop Charger
Built-in Speakerphone
The charger includes a speakerphone that you can use while the phone is docked. Use the phone volume buttons to control the speakerphone volume, and the Mute button on the charger itself. When the speakerphone is muted, the Mute button lights red.
Phone Charging Indications
When you put the phone into the charger, the phone indicates that the battery is charging with the red LED on the top of the phone. If the phone is turned on when you put it into the charger, you see a message on the screen. If the phone is turned off or the battery is too weak, you see an icon displayed on the screen.
Spare Battery Charging Indications
You can charge a spare battery with the additional charging port behind the main phone charging port. When you put a spare battery into the charger, the Battery LED (to the right of the phone) lights to show the charging status:
• Red—The spare battery is charging.
• Green—The spare battery is fully charged.
Related Topics
Make a Call with the Phone Speaker, on page 33
Set Up the Desktop Charger
You should place the desktop charger on a stable work surface.
Before You Begin
You need the cable that is provided with the charger. This cable has a plug on one end and a USB connector on the other end.
You need the power adapter that comes with the phone.
Procedure
Step 1
Plug the plug end of the cable into the desktop charger.
Step 2
Plug the USB end of the cable into the power adapter and plug the power adapter into the electrical outlet.
Charge Your Phone with the Desktop Charger
You can tell when your phone is charging in the charger when the phone LED lights red and a message or icon displays on the phone screen. When the battery is fully charged, the LED turns off. Your phone can take up to 3 hours to recharge.
If your phone has a protective case, you don't need to remove the case before you charge the phone in the desktop charger. You adapt the charger to fit the phone.
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Charge Your Phone with the Desktop Charger
When you put the phone into the charger, make sure that you align the charging pins on the bottom of the phone with the connector in the charger. When the phone is correctly placed in the charger, it is held in place with magnets. If the LED does not light, then the alignment is not correct.
Caution
Do not charge the phone in a hazardous environment.
Do not charge the phone if it is wet.
Procedure
Step 1
(Optional) Turn the charger so that the back is facing you, put three fingers about 3/4 of the way into the cup, press in, and lift. The cup should slide out.
Note
You might need to use two hands to remove the cup the first time.
Step 2
Place your phone in the charging slot with the screen facing towards you. If your phone is in a case, press the phone into the charging slot to ensure that the phone connects with the contacts.
Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsert it into the charger.
If your phone is in a case, the phone and case will tilt out because of the case.
Step 3
When you remove the phone from the charger, tilt the phone forward and lift it up to disconnect the connecter from the magnets.
Step 4
(Optional) Slide the charging cup into the charger. Make sure that the cup is flush with the front and top of the charger.
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Accessories
Charge Your Spare Battery with the Desktop Charger
Charge Your Spare Battery with the Desktop Charger
You can charge a spare battery in the desktop charger. The battery can take up to 3 hours to charge.
Caution
Do not charge the battery in a hazardous environment.
When the battery is charging, the spare battery LED on the charger lights red. When the battery is charged, the spare battery LED on the charger lights green.
Procedure
Step 1
Hold the battery so that the Cisco label faces you, and the arrows on the battery point down.
Step 2
Place the spare battery in the slot behind the phone cradle and press down firmly.
Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger
You can charge up to six phones and six spare batteries at the same time with the Cisco Wireless IP Phone
8821 and 8821-EX Multi Charger. If your phone is in a protective case, you can charge it without removing the case.
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Set Up the Multicharger
You can place the multicharger on a work surface or mount it on a wall with the wall mount kit. You can also secure the multicharger with a standard laptop cable lock.
The LED beside the battery slot shows the charging status. When the battery is charging, the LED lights red.
When the battery is charged, the LED lights green.
Battery slot LEDs can take several minutes to indicate that the battery is fully charged. If you move a fully-charged battery to another slot, the LED might initially light red before it turns green.
Caution
Do not use chargers in a Potentially Explosive Atmosphere.
Do not charge the phone if it is wet.
Set Up the Multicharger
The power jack is on the right side of the multicharger.
Procedure
Step 1
Plug the jack end of the power cord into the multicharger.
Step 2
Plug the other end of the power cord into the power adapter.
Step 3
Plug the power adapter into the electrical outlet.
Step 4
Place the multicharger on a stable work surface.
Install the Multicharger Wall Mount Kit
The wall mount kit comes with the following components:
• bracket
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Accessories
Install the Multicharger Wall Mount Kit
• package with 5 screws and 5 self-tapping wall anchors
Before You Begin
You need the following tools:
• Drill and a 0.25 inch drill bit
• Pencil
• Level
• Philips #1 and #2 screwdrivers
You need the power cable and power adapter.
Procedure
Step 1
Determine the location for the bracket. The bottom right corner of the bracket must be less than 50 inches
(127 cm) from an electrical outlet.
Step 2
Mount the wall bracket.
a) Hold the bracket on the wall, as shown in the diagram.
b) Use the level to ensure that the bracket is level and use a pencil to mark the screw holes.
c) Install the anchors, using the drill and drill bit.
d) Screw the bracket to the wall.
Step 3
Locate the post holders in the multicharger.
Step 4
Hold the multicharger so that the post holders are in front of the posts on the bracket, press the multicharger towards the wall, and then push the multicharger down so that the posts seat into the holder.
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Charge Your Phone with the Multicharger
Here is a close-up of the post holder.
Step 5
Plug the jack end of the power cord into the multicharger.
Step 6
Plug the other end of the power cord into the power adapter.
Step 7
Plug the power adapter into the electrical outlet.
Charge Your Phone with the Multicharger
You can tell when your phone is charging in the multicharger when the LED beside the phone lights red.
When the battery is fully charged, the LED turns off. Your phone can take up to 3 hours to recharge.
If your phone has a protective case, you don't need to remove the case before you charge the phone in the multicharger. You adapt the multicharger to fit the phone.
When you put the phone into the multicharger, make sure that you align the charging pins on the bottom of the phone with the connector in the multicharger. If the LED does not light, then the alignment is not correct.
Caution
Do not charge the phone in a hazardous environment.
Do not charge the phone if it is wet.
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Accessories
Charge Your Spare Battery with the Multicharger
Procedure
Step 1
(Optional) Reach into the cup with three fingers, locate the slots on the inside of the cup, and use the slots to pull the cup out.
Step 2
Place your phone in the empty charging slot. If your phone is in a case, press the phone into the charging slot to ensure that the phone connects with the contacts.
Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsert it into the multicharger.
Step 3
(Optional) Slide the charging cup into the multicharger and press the cup into place so that the cup is flush with the top of the multicharger.
Charge Your Spare Battery with the Multicharger
You can charge a spare battery in the multicharger. The battery can take up to 3 hours to charge.
Caution
Do not charge the battery in a hazardous environment.
When the battery is charging, the Battery LED beside the battery lights red. When the battery is charged, the
Battery LED lights green.
Procedure
Place the battery in an empty spare battery slot, aligning the battery contacts with the charger connecter.
If the Battery LED does not light red, remove the battery and reinsert it into the battery slot.
Secure the Charger with a Cable Lock
You can secure your desktop charger or multicharger with a laptop cable lock that is up to 20 mm wide.
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Secure the Charger with a Cable Lock
Procedure
Step 1
Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2
Pass the lock through the looped end of the cable.
Step 3
Unlock the cable lock.
Step 4
Press and hold the locking button to align the locking teeth.
Step 5
Insert the cable lock into the lock slot of your charger and release the locking button.
Step 6
Lock the cable lock.
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Accessories
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Troubleshooting
•
General Troubleshooting, page 89
•
Find Information About Your Phone, page 91
•
General Troubleshooting
You can troubleshoot some general problems with your phone. If your problem is not discussed below, contact your administrator.
Symptom
You cannot complete a call
Explanation
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note
When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area.
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after you dial a number.
• Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
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Troubleshooting
General Troubleshooting
Symptom
The main screen is not active
Explanation
One of these messages appears on the status line:
• Network busy: Not enough available bandwidth exists in wireless network to complete this call. Try again later.
• Leaving service area: Phone is out of range of its associated access point and wireless network.
• Locating network services: Phone is searching for a wireless network access point.
• Authentication failed: Authentication server did not accept the security credentials.
• Configuring IP: Phone is waiting for DHCP to assign an IP address.
The Settings menu is unresponsive Your administrator might have disabled access to the Settings app on your phone.
Conference fails Conference requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Conference also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.
The softkey that you want to use does not appear
One or more of the following factors might apply:
• You must press More to reveal additional functions.
• You must change the line state (for example, place a call or have a connected call).
• Your phone is not configured to support the feature associated with that softkey.
Barge fails and results in a fast busy tone
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Wireless IP Phone.
You are disconnected from a call that you joined using Barge
You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Call back fails The other party might have call forwarding enabled.
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Find Information About Your Phone
Symptom
The phone shows an error message when you attempt to set up Call
Forward All
Explanation
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count).
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. The information in the menu is read-only. For more information about the menu, see the Cisco Cisco Wireless IP Phone 8821 and 8821EX Administration Guide for Cisco Unified
Communications Manager.
Procedure
Step 1
Access the Settings app.
Step 2
Select Phone information.
Hardware Diagnostics
You can run some diagnostic tests on your phone.
Perform WLAN Diagnostics
You can check the Wi-Fi connection for your phone. The phone lists the access points in order, from the strongest signal to the weakest or offline access point. You can then view details of the wireless access point.
Procedure
Step 1
Access the Settings app.
Step 2
Select Admin settings > Diagnostics > WLAN.
Step 3
Press Continue.
Step 4
Scroll to an access point and press Select to see detailed information about the access point.
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Troubleshooting
Perform WLAN Diagnostics
WLAN Diagnostics Fields
The following table describes the fields in the WLAN Diagnostics screen.
Field
AP name
Description
Name of the access point (AP) to which the phone is associated
BSSID
SSID
Frequency
Current channel
Last RSSI
Beacon interval
Capability
Basic rates
Optional rates
Supported HT MCS
Supported VHT (rx) rates
Supported VHT (tx) rates
DTIM period
Country code
Channels
Power constraint
Power limit
The access point radio MAC address
The Service Set Identifier (SSID) that the phone uses
The frequency that the phone uses
The channel that the phone uses
Last Received Signal Strength Indicator (RSSI) that the phone received.
Number of time units between beacons. A time unit is 1.024 milliseconds.
802.11 capabilities
Data rates required by the AP at which the station must be capable of operating.
Data rates supported by the AP that are optional for the station to operate at.
802.11n data rates
802.11ac receive data rates
802.11ac transmit data rates
Delivery Traffic Indication Map (DTIM) information
A two-digit country code. Country information might not be displayed if the country information element
(IE) is not present in the beacon.
List of supported channels (from the country IE).
802.11h power constraint offset in dB
Dynamic Transmit Power Control (DTCP) value advertised by the access point.
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Field
Channel utilization
Station count
Admission capacity
WMM supported
UAPSD supported
Description
Percentage of time, normalized to 255, in which the
AP sensed the medium was busy, as indicated by the physical or virtual carrier sense (CS) mechanism.
Total number of spanning tree algorithms (STAs) currently associated with this BSS.
An unsigned integer that specifies the remaining amount of medium time available through explicit admission control, in units of 32 microseconds per second.
Support for Wi-Fi Multimedia Extensions.
Unscheduled Automatic Power Save Delivery
(UAPSD) is supported by the AP. May only be available if WMM is supported. This feature is critical to talk time and achieving maximum call density on the wireless IP phone.
Proxy ARP CCX-compliant AP supports responding to IP ARP requests on behalf of the associated station. This feature is critical to standby time on the wireless IP phone.
Version of CCX if the AP is CCX compliant.
CCX version
AC: Best effort, AC: Background, AC: Video, and
AC: Audio
• Admission control
• AIFSN
• ECWMin
• ECWMax
• TXOpLimit
Information for each Access Category (AC). There is one set of data for best effort, background, video, and audio.
• Admission control—If yes, admission control must be used prior to transmission using the access parameters specific for this AC.
• AIFSN—Number of slots after an SIFS duration a non-AP STA should defer before invoking a backoff or starting a transmission.
• ECWMin—Encodes value of CWmin in an exponent form to provide the minimum amount of time in a random backoff.
• ECWMax—Encodes value of CWmax in an exponent form to provide the maximum amount of time in a random backoff.
• TXOpLimit—Interval of time in which a particular quality of service (QoS) station has the right to initiate
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Troubleshooting
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Product Safety and Security
•
Safety and Performance Information, page 95
•
Compliance Statements, page 100
•
Cisco Product Security Overview, page 105
•
Important Online Information, page 106
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
To see translations of the warnings that appear in this publication, refer to the statement number in the
Regulatory Compliance and Safety Information—Cisco Wireless IP Phone 882x Series at the following URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdf
Warning
Read the installation instructions before using, installing, or connecting the system to the power source.
Statement 1004
Warning
Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted.
After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361
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Safety Guidelines
Warning
Ultimate disposal of this product should be handled according to all national laws and regulations. Statement
1040
Warning
The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Statement 1019
Safety Guidelines
The following are safety guidelines for using the Cisco Wireless IP Phone 882x Series in specific environments:
• Do not use this product as the primary communications tool in healthcare environments, as it may use an unregulated frequency band that is susceptible to interference from other devices or equipment.
• The use of wireless devices in hospitals is restricted to the limits set forth by each hospital.
• The use of wireless devices in hazardous locations is limited to the constraints posed by the safety directors of such environments.
• The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA).
Battery Safety Notices
These battery safety notices apply to the batteries that are approved for the Cisco Wireless IP Phone 8821 and
8821-EX.
Warning
There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Statement 1015
Warning
Do not touch or bridge the metal contacts on the battery. Unintentional discharge of the batteries can cause serious burns. Statement 341
Warning
Explosion Hazard: Do not charge the phone battery in a potentially explosive environment. Statement 431
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Battery Safety Notices
Caution
• Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.
• Do not disassemble, crush, puncture, or incinerate the battery pack.
• Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
• Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees
Celsius).
• Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius).
• When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.
To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number.
Battery
CP-BATT-8821=
Use only the Cisco power supply that is compatible with your phone. To order your power supply, contact your local dealer and refer to the list of Cisco part numbers.
Argentina
CP-PWR-8821-AR=
Australia
CP-PWR-8821-AU=
Brazil
CP-PWR-8821-BZ=
Europe
CP-PWR-8821-CE=
Korea
CP-PWR-8821-KR=
Japan
CP-PWR-8821-JP=
Switzerland
CP-PWR-8821-SW=
North America
CP-PWR-8821-NA=
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Hazardous Environments
United Kingdom
CP-PWR-8821-UK=
Note
The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer.
Hazardous Environments
The Cisco Wireless IP Phone 8821-EX is ATEX Class I Zone 2 and CSA Class I Division 2/Zone 2 certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only.
Note
The Cisco Wireless IP Phone 8821-EX is not currently supported.
Warning
Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement 431
Power Outage
The ability to access emergency service through the phone depends on the wireless access point being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of the specific regulatory domain, the phone will not function properly, and you might violate local regulations.
Health-Care Environments
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
External Devices Usage
The following information applies when you use external devices with the wireless phone.
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Phone Behavior During Times of Network Congestion
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the EMC Directive
[89/336/EC].
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack
SAR
This product's SAR value meets applicable USA, Canada, and
Korea SAR limits of 1.6 W/kg.
This product's SAR value meets other national SAR limits of 2.0
W/kg.
The specific values can be found in the product datasheet.
When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 5 cm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.
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Compliance Statements
Compliance Statements
Compliance Statements for the European Union
CE Marking
For the Cisco Wireless IP Phone 882x Series, the following CE mark are affixed to the equipment and packaging:
RF Exposure Statement for the European Union
This device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC.
Compliance Statements for the USA
SAR Statement
The Cisco Wireless IP Phone 882x Series handsets have been tested for body-worn Specific Absorption Rate
(SAR) compliance using the specific belt-clip/holster configuration provided with the handset. The FCC has established the detailed body-worn SAR requirements and has established that these requirements have been met with the specific belt-clip/holster provided with the handset. Other belt-clip/holsters or similar accessories that have not been tested may not comply and therefore should be avoided.
RF Exposure Information
The radio module has been evaluated under FCC Bulletin OET 65C (01-01) and found to be compliant to the requirements as set forth in 47 CFR Sections 2.1091, 2.1093, and 15.247 (b) (4) addressing RF Exposure from radio frequency devices. This model meets the applicable government requirements for exposure to radio frequency waves.
This wireless phone contains a radio transceiver. The radio transceiver and antenna have been designed to meet the RF emission requirements for human exposure as specified by the FCC as well as by other agencies from other countries. These guidelines were developed by the industry based on guidance from the World
Health Organization (WHO). These industry standards have been developed to include additional safety margins to ensure that the user is exposed to the least amount of RF radiation.
The radio transceiver uses a non ionization type of radiation as opposed to an ionized radiation such as an
X-Ray wave.
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Compliance Statements for the USA
The exposure standard for these devices references a unit of measure known as SAR. The limit as set by the
FCC is 1.6W/kg. The tests for this emission level is done in an independent laboratory who employs test methods and operating positions reviewed by the FCC and other agencies.
Before the phone was placed on the market, the product was tested and certified in accordance with the FCC regulations to verify that the product did not exceed the FCC SAR requirements.
Additional information on SAR and RF Exposure can be obtained off the FCC website at: http://www.fcc.gov/ oet/rfsafety
There is no conclusive proof that these mobile phones are or are not a health risk. The FDA and numerous researchers are continuing studies of RF radiation and health issues. Additional information on this subject can be obtained from the FDA web site at: http://www.fda.gov
A recent Swedish study concluded that there is no link between the RF energy emitted from mobile phones and cancer. For more information, refer to the article written by John Boice and Joseph McLaughlin entitled
“Epidemiological Studies of Cellular Telephones and Cancer Risk.”
The Cisco Wireless IP Phone 882x Series operates at power levels that are 5 to 6 times lower than most standard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication
(GSM) phones. This lower power coupled with a lower transmitter duty cycle reduces the user’s exposure to the RF fields.
There are several suggested methods to reduce exposure for the user. Among those include:
1
Using a hands-free handset to increase the distance between the antenna and the head of the user.
2
Orienting the antenna away from the user.
Additional information can be obtained from the following documentation:
• Cisco Systems Spread Spectrum Radios and RF Safety white paper at the following location: http:// www.cisco.com/warp/public/cc/pd/witc/ao340ap/prodlit/rfhr_wi.htm
• FCC Bulletin 56: Questions and Answers about Biological Effects and Potential Hazards of Radio
Frequency Electromagnetic Fields
• FCC Bulletin 65: Evaluating Compliance with the FCC guidelines for Human Exposure to Radio
Frequency Electromagnetic Fields
• FCC Bulletin 65C (01-01): Evaluating Compliance with the FCC guidelines for Human Exposure to
Radio Frequency Electromagnetic Fields: Additional Information for Evaluating Compliance for Mobile and Portable Devices with FCC limits for Human Exposure to Radio Frequency Emission
Additional information can also be obtained from the following organizations:
• World Health Organization Internal Commission on Non-Ionizing Radiation Protection at http:// www.who.int/emf
• United Kingdom, National Radiological Protection Board at http://www.nrpb.org.uk
• Cellular Telecommunications Association at http://www.wow-com.com
General RF Exposure Compliance
This device has been evaluated and found compliant to the ICNIRP (International Committee on Non-Ionizing
Radiation Protection) limits for Human Exposure of RF Exposure.
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Canadian Compliance for Cisco Wireless IP Phone 882x Series
Part 15 Radio Device
Caution
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency.
Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Canadian Compliance for Cisco Wireless IP Phone 882x Series
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Avis de Conformité Canadien
Ce dispositif est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le fonctionnement de ce dispositif est autorisé sous réserve des deux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif.
Canadian RF Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operated in conjunction with any other antenna or transmitter.
Déclaration d'exposition aux RF canadienne
Cet appareil est conforme aux limites d’exposition aux rayonnements définies pour un environnement non contrôlé. Les utilisateurs finaux doivent suivre les instructions de fonctionnement spécifiques pour satisfaire la conformité aux expositions RF. Cet émetteur doit être d'au moins 20 cm de l'utilisateur et ne doit pas être co-implantés ou exploités conjointement avec une autre antenne ou émetteur.
Compliance Statements for New Zealand
Permit to Connect (PTC) General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.
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Compliance Statements for New Zealand
Use of IP Networks with the PSTN
Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to minimise delay, distortion and other transmission impairments, particularly for those calls involving cellular and international networks, which already suffer extensive delay.
The Use of Voice Compression Through the PSTN
Because of the extensive delay already experienced when calling cellular and international networks, some of which is already caused by their use of voice compression technologies. Telecom Access Standards will only approve G711 voice technology for use on the PSTN. G711 is an ‘instantaneous speech-encoding technique’ whereas G729 and all its variants are considered ‘near instantaneous’ introducing additional delay into the speech signal.
Echo Cancellation
Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required.
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Compliance Statements for Taiwan
Compliance Statements for Taiwan
DGT Warning Statement for Cisco Wireless IP Phone 882x Series
Product Safety and Security
Compliance Statement for Argentina
Advertencia
No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.
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Compliance Statements for Brazil
Compliance Statements for Brazil
Art. 6º - 506
This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices.
For more information, go to this URL: http://www.anatel.gov.br
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.
Site Anatel: http://www.anatel.gov.br
Resolution nº 303/2002 e nº 533/2009
This product is approved by Anatel, in accordance with the procedures regulated by Resolution no. 242/2000 and meets the technical requirements applied, including the exposure limits of the Specific Absorption Rate for electric, magnetic and electromagnetic fields of radiofrequency, in accordance with Resolutions nº 303/2002 and nº 533/2009.
Resoluções no. 303/2002 e no. 533/2009
Este produto está homologado pela Anatel, de acordo com os procedimentos regulamentados pela Resolução no. 242/2000 e atende aos requisitos técnicos aplicados, incluindo os limites de exposição da Taxa de Absorção
Específica referente a campos elétricos, magnéticos e eletromagnéticos de radiofrequência, de acordo com as
Resoluções no. 303/2002 e no. 533/2009.
Compliance Statement for Singapore
Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm
.
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Important Online Information
Important Online Information
End User License Agreement
The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula
Regulatory Compliance and Safety Information
Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/dam/en/us/ td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdf
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