Contents. Cisco 8821, 8821-EX, IP Phone 8800 Series

C O N T E N T S

C H A P T E R 1

C H A P T E R 2

Your Phone 1

The Cisco Wireless IP Phone 8821 and 8821-EX

1

New and Changed Information

3

Changes for Firmware Release 11.0(3)

3

Getting Started

4

Turn On Your Phone

4

Sign In to Your Phone

4

Turn Off Your Phone

5

Lock the Phone Keypad

5

Unlock the Phone Keypad

5

Access Your Voicemail

6

Self Care Portal

6

Speed-Dial Numbers

7

Buttons and Hardware

8

Navigation

12

Phone Screen Features

12

Differences Between Phone Calls and Lines

12

Out-of-Range Alerts

13

Phone Batteries

13

Bluetooth and Your Phone

13

Care of Your Phone

14

Clean the Phone Exterior

14

If You Drop Your Phone in Water

14

Additional Help and Information

15

Cisco One-Year Limited Hardware Warranty Terms

16

Battery Warranty

16

Phone Setup 17

Cisco Wireless IP Phone 8821 and 8821-EX User Guide iii

Contents

C H A P T E R 3

Phone Hardware Installation

17

Install the Phone Battery

17

Replace the Battery in Your Wireless Phone

20

Phone Battery Charging

24

Spare Battery Charging

24

Prepare the Power Adapter

24

Charge the Battery with the AC Power Supply

25

Charge the Battery with the USB Cable and a USB Port on Your Computer

26

Phone Configuration

27

Add the Phone to the Wi-Fi Network

27

Calls

31

Access the Phone App

31

Make Calls

32

Make a Call

32

Make an Emergency Call

32

Make a Call with a Headset

32

Make a Call with the Phone Speaker

33

Make a Call with the Desktop Charger Speaker

33

Make a Call with a Phone or Video Address

34

Redial a Number

34

Return a Recent Call

34

Make a Speed Dial Call

35

Dial an International Number

35

Get Notified When a Contact is Available

36

Calls That Require a Billing Code or Authorization Code

36

Secure Calls

36

Answer Calls

36

Answer a Call

37

Answer Call Waiting

37

Decline a Call

37

Ignore a Call

37

Silence Incoming Calls on Your Phone

37

Answer a Coworker's Phone (Call Pickup)

38

Answer a Call Within Your Group (Pickup)

38

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Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Contents

Answer a Call From Another Group (Group Pickup)

38

Answer a Call from an Associated Group (Other Pickup)

39

Trace a Suspicious Call

39

Control the Phone Ringer for a Single Incoming Call

39

End a Call

40

Mute Your Audio

41

Hold Calls

41

Put a Call on Hold

41

Answer a Call Left on Hold for Too Long

42

Swap Between Active and Held Calls

42

Call Park

42

Place a Call on Hold with Call Park

42

Retrieve a Call on Hold with Call Park

43

Forward Calls From Your Phone

43

Turn Off Call Forward From Your Phone

44

Transfer a Call to Another Person

44

Conference Calls and Meetings

44

Add Another Person to a Call

44

View and Remove Conference Participants

45

Scheduled Conference Calls (Meet Me)

45

Host a Meet Me Conference

45

Join a Meet Me Conference

46

Intercom Calls

46

Make an Intercom Call

46

Answer an Intercom Call

47

Supervise and Record Calls

47

Set up a Supervised Call

47

Record a Call

48

Prioritized Calls

48

Make a Priority Call

49

Answer a Priority Call

49

Answer a Priority Call While on Another Call

49

Multiple Lines

50

Shared Lines

50

Add Yourself to a Call on a Shared Line (cBarge)

50

Cisco Wireless IP Phone 8821 and 8821-EX User Guide v

Contents

C H A P T E R 4

C H A P T E R 5

Contacts 51

Access the Contacts App

51

Corporate Directory

51

Search and Dial a Contact from the Corporate Directory

52

Find Contact Information for a Coworker from Your Phone

52

Personal Directory

52

Sign In and Out of a Personal Directory

52

Personal Address Book

53

Search for a Contact in Your Personal Address Book

53

Add a New Contact to Your Personal Directory

53

Find Contact Information for a Personal Directory Contact from Your Phone

54

Edit a Contact in Your Personal Directory

54

Call a Contact from Your Personal Directory

55

Remove a Contact from Your Personal Address Book

55

Personal Fast Dial

55

Add a Fast Dial Contact

55

Add a Personal Contact to Your Fast Dial List

56

Call a Fast Dial Entry

56

Remove a Fast Dial Contact

56

Recent Calls 57

Access the Recents App

57

New Voicemail Message and Missed Calls Indicators

57

Missed Calls List

57

View Your Missed Calls

58

Find Details About a Missed Call

58

Return a Missed Call

58

Delete a Missed Call Entry

58

Clear the Missed Calls List

59

Recents Calls List

59

View Your Recent Calls

59

Find Details About a Recent Call

60

Return a Recent Call from Recents

60

Delete a Call Record

60

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Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Contents

C H A P T E R 6

C H A P T E R 7

Clear the Recent Calls List

61

Applications 63

Apps and the Application Button

63

Use the Push to Talk Application

63

Settings

65

Access the Settings App

65

Access Phone Settings

65

Make the Phone Vibrate for an Incoming Call

66

Select Where You Hear Ringing

66

Change the Ringtone

66

Adjust the Headset Feedback

67

Turn Off the Keypad Sounds

67

Adjust the Background Noise Filter

67

Adjust the Screen Brightness

67

Change the Font Size

68

Control the LED Indicator Light

68

Change the Screen Display Timeout

69

Change the Wallpaper

69

Automatically Lock the Keypad

69

Date and Time Settings

70

Control the Date and Time Manually

70

Control the Date and Time Automatically

70

Set the Time Zone Automatically

71

Set the Time

71

Set the Date

71

Set Time Zone

72

Use a 12-Hour or 24-Hour Clock

72

Set the Date Format

72

Access Bluetooth Settings

73

Turn On Bluetooth

73

Add a New Bluetooth Headset

74

Connect a Bluetooth Headset

74

Rename a Bluetooth Headset

74

Cisco Wireless IP Phone 8821 and 8821-EX User Guide vii

Contents

C H A P T E R 8

C H A P T E R 9

C H A P T E R 1 0

Disconnect a Bluetooth Headset

75

Delete a Bluetooth Headset

75

Access Admin Settings

75

Adjust the Volume During a Call

76

Adjust the Phone Ringer Volume

76

Accessories 77

Supported Accessories

77

Headsets

78

Standard Headsets

78

Bluetooth Headsets

78

Headset Tips

79

Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger

79

Set Up the Desktop Charger

80

Charge Your Phone with the Desktop Charger

80

Charge Your Spare Battery with the Desktop Charger

82

Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger

82

Set Up the Multicharger

83

Install the Multicharger Wall Mount Kit

83

Charge Your Phone with the Multicharger

85

Charge Your Spare Battery with the Multicharger

86

Secure the Charger with a Cable Lock

86

Troubleshooting

89

General Troubleshooting

89

Find Information About Your Phone

91

Hardware Diagnostics

91

Perform WLAN Diagnostics

91

WLAN Diagnostics Fields

92

Product Safety and Security

95

Safety and Performance Information

95

Safety Guidelines

96

Battery Safety Notices

96

Hazardous Environments

98

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Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Contents

Power Outage

98

Regulatory Domains

98

Health-Care Environments

98

External Devices Usage

98

Phone Behavior During Times of Network Congestion

99

SAR

99

Compliance Statements

100

Compliance Statements for the European Union

100

CE Marking

100

RF Exposure Statement for the European Union

100

Compliance Statements for the USA

100

SAR Statement

100

RF Exposure Information

100

General RF Exposure Compliance

101

Part 15 Radio Device

102

Canadian Compliance for Cisco Wireless IP Phone 882x Series

102

Canadian RF Exposure Statement

102

Compliance Statements for New Zealand

102

Permit to Connect (PTC) General Warning

102

Use of IP Networks with the PSTN

103

The Use of Voice Compression Through the PSTN

103

Echo Cancellation

103

Compliance Statements for Taiwan

104

DGT Warning Statement for Cisco Wireless IP Phone 882x Series

104

Compliance Statement for Argentina

104

Compliance Statements for Brazil

105

Compliance Statement for Singapore

105

Cisco Product Security Overview

105

Important Online Information

106

Cisco Wireless IP Phone 8821 and 8821-EX User Guide ix

Contents x

Cisco Wireless IP Phone 8821 and 8821-EX User Guide