Arctic Spas Spa Quick Reference Guide

Below you will find brief information for Spa. This guide will help you connect your Arctic Spas Spa to your home network and access many features and settings using the Arctic Spas App. You can control your spa’s functions and settings such as temperature, lighting, filtration, and more from your smartphone or tablet. This will allow you to monitor and manage your spa from anywhere with internet access.

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How to Connect Your Spa To Your Home Network With WIFI Extender

Quick Reference Guide

The following Supportive Video Link may also assist you with this process: http://www.arcticspas.com/support/how-to-videos/ how-to-connect-with-a-tenda-wifi-extender/

If your Spa Was ordered with a WIFI Extender the WIFI Extender will be

Connected to the Motherboard & Processor Card in the Spa Pack of your Spa and your Spas Low Level Programming (LLP) settings will be factory set to

Dynamic. Set up to have a Dynamic Internet Protocol (IP) address.

Watch the Video that demonstrates How to Connect Your Tenda Wireless Range

Extender to Your Home Network(WIFI Extender ordered with your Spa)

Following the directions in the Video, connect the WIFI Extender to your home network

Try another

WIFI Extender

• Scroll through the LLP settings by pressing the

FILTER button, each time you press the filter button you move to the next LLP setting, scroll through until

IP is displayed.

•St or dy will be displayed, if St is displayed press the

Up Arrow button to change to dy Dynamic.

• Press the FILTER button again to display the Spas IP address (Last Octec should appear).

• Continue to press the FILTER button until you have exited the LLP settings. At this time the Pack will save the settings.

YES

Illuminated?

Remove the Spas PAK cover, locate the WIFI Extender check and confirm WIFI Extender power light is illuminated.If not illuminated ensure the power cable is correctly installed.

Access the Spas Low Level Programming (LLP) through the Topside Controller by holding the

FILTER button down until LLP is displayed.

Scroll through the Spas Low Level Programming

(LLP) check to ensure the Spas Internet Protocol

(IP) address.

Check home router firewall settings for restrictions. The router may be set to Block devices “scanning” the network.

Blocked?

YES

Open the Arctic Spas App on your device such as your

Smart Phone or tablet.

Using your smart phone or tablet go to Settings/WIFI.

Connect to Tenda _XXXXX (Open)

Do you see the WIFI Extender?

YES

Doyou have an IP address?

YES NO

Remove the Spas PAK cover, locate the WIFI Extender check and confirm:

• Power light on WIFI extender is illuminated.

• Ethernet cable is plugged into the RJ45 plug on the

WIFI Extender and light is illuminated.

• Ethernet cable is plugged into the RJ45 plug on the

Processor Card and light directly under the RJ45

plug is illuminated.

Are all lights illuminated?

YES

Try connecting to the Spa with another device.

Connected?

Unblock router settings.

Connect to the Spa Usingthe LAN bbutton on the App.

Note: It can take up to 6-8 times for the App to find the Spa on your home network, if need be keep pressing the reconnect button.

Connect to the Spa using the LAN button on the App.

Note: It can take up to 6-8 times for the App to find The

Spa on your home network, if need be keep pressing the reconnect button.

YES

Connected?

YES

Your Spa is now connected to your home network and you can control your Spa through the App.

Contact your Dealer for assistance.

Go to the myarcticspas.com webpage to create an account for your spa and to register you Spa. Refer

Flowchart How to Connect Your Spa to the Myarctic Spas

Server.

If WIFI light is Orange home WIFI signal may be weak, try the following:

• Relocate WIFI Extender.

• Relocate home router.

Note: If the above does not correct the problem, contact your Dealer for assistance.

Try the following one at a time in the bellow order:

• Different Ethernet cable.

• Reset the WIFI Extender by holding down

the factory reset button for 10 seconds

with a pen.

• New WIFI Extender.

• New Processor Card.

Note: If the above does not correct the problem, contact your Dealer for assistance.

#17486

How to Connect Your Spa to the My Arctic Spas Server

Quick Reference Guide

New Users must fi rst create a New User Account on the myarcticspa.com

Home Page.

The following Supportive Video Link may also assist you with this process: http://www.arcticspas.com/support/how-to-videos/ how-to-connect-arctic-spas-to-the-my-arctic-server/

To access the My Arctic Spa Home page enter the following web address into your browser www.myarcticspa.com

To create a New User Account Complete the details in the Register box located on the right hand side of the Home Page.

Note: Ensure the Password you set is at least seven characters long.

Once completed, press the Click Here to Register button at the bottom of the Register box to take you to the New User Account screen.

On the New User Account screen, complete all the Required Information fi elds accordingly.

Once completed, press the Register button at the bottom of the New User Account screen.

A pop up message will be displayed advising you that you will receive an

Account Conﬁ rmation Email in a few minutes to complete the registration process.

Open the Email received from [email protected].

Complete the registration process by clicking on the Conﬁ rm my MyArcticSpa.com

account: link in the Email received.

You will be directed to the Account Activation screen on the myarcticspa.com web page and the confi rmation message will be displayed.

You can now login for the First Time

Do the following to Login.

Click the Login link in the Conﬁ rmation Message on the Account Activation screen and you will be directed to a Login screen.

Enter your user name and password in the fi elds provided in the Login Box .Once entered, press the Login button directly under the Username and Password fi elds.You will be directed to the Proﬁ le and Preferences Page, where you can click on the link to register your spa details.

NOTE: Once you have logged in for the fi rst time and registered your spa details within myarcticspa.com, logging into myarcticspa.com is achieved from accessing the My Arctic Spa home page.

Once entered press the Login button directly under the

Username and Password fi elds. Once logged in, My Arctic Spa will automatically open your personal My Arctic Spa page.

Click the Register an Arctic Spa link in the Proﬁ le and Preferences box to commence the spa registration process.

You will automatically be directed to the Register A Spa Page, where you will need to register your spa details.

NOTE: You will receive a prompt to reﬂ ect that your spa must be connected to the Internet (Your Home Network). You must

have ﬁ rst connected your spa to your home network using the App on your device such as a Smart Phone or tablet.

This will have been achieved with a WIFI connection using either

EoP, WIFI Extender or LAN connection.

Click the Search button to fi nd your spa.

The Spa Registration Conﬁ rmation pop up box will be displayed advising you to press a button on your Spas Topside Controller to confi rm the spa registration.

Note: You have 3 minutes to press a button on your Spas Topside Controller otherwise you will need to press the search button again.

You must go to your Spa to press any button on the Topside Controller.

“rEG” will be displayed on the Topside Controller. When you press any button on your Spas

Topside Controller “ConF” will be displayed, reﬂ ecting that your spa is being confi rmed for registration.

On the Register a Spa page you will now be able to see your spa.Press the Register button.

Then enter a nickname for your Spa and the Serial Number of your spa in the Nickname and

Spa Number fi elds on the Register a Spa Page. Press the Register button to complete the registration process.

The Spas Serial No. can be located on the Metal Compliance

Plate mounted to your spa just above the Bottom Rail and between two doors.You only need and register the number portion of the complete Serial No.Eg Spa Serial No. AX16KX178910,

17890 is the portion of the Serial No. required to be recorded.

Your Spa is now connected to The My Arctic Spas Server.

Through myarcticspa.com

you now have direct access to all your Spas Functions and Settings from anywhere in the world where internet access is available through your smart phone, tablet or computer.

#17486

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Key features

WIFI connection
Control through App
Low Level Programming (LLP) settings
Internet Protocol (IP) address
MyArctic Spas server connectivity
SPA registration
Remote control of SPA functions
Remote access to SPA settings

Frequently asked questions

Follow the instructions in the Quick Reference Guide to connect the WIFI extender to your home network. Then, use your smartphone or tablet to access the Arctic Spas App and connect to the spa using the LAN button. It may take several attempts for the app to find the spa on your home network. If the WIFI light is orange, the home WIFI signal may be weak. Try relocating the WIFI extender, using a different ethernet cable, relocating the home router, or resetting the WIFI extender. If these steps fail, contact your dealer for assistance.

The LLP settings control various aspects of your spa, including the IP address. You can access these settings through the topside controller by holding down the FILTER button until LLP is displayed. The LLP settings will be factory set to Dynamic, meaning your spa will have a dynamically assigned IP address.

Follow the instructions in the Quick Reference Guide to first create a new user account on the MyArctic Spas website. Once registered, you can log in and register your spa details. This will allow you to access your spa's functions and settings from anywhere in the world where internet access is available.

The serial number can be found on the metal compliance plate mounted to your spa just above the bottom rail and between two doors. You only need to register the number portion of the serial number, excluding any letters or prefixes. For example, a serial number of AX16KX178910 would require you to register the number 178910.

If you encounter any difficulties connecting your spa, refer to the troubleshooting steps provided in the Quick Reference Guide. If the problem persists, contact your dealer for assistance.