Nortel 1120E IP Phone (TEXT) (NTYS03BFE6, NTYS17BAE6) User guide

Avaya 1120E IP Deskphone with

SIP Software—User Guide

Avaya IP Office 7.0

Document Status: Standard

Document Version: 01.01

Document Number: AV40050-104

Date: March 2011

© 2011 Avaya Inc. All Rights Reserved.

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Contents

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Avaya 1120E IP Deskphone controls . . . . . . . . . . . . . . . . . . . 11

Avaya 1120E IP Deskphone display . . . . . . . . . . . . . . . . . . . 17

Cleaning the Avaya 1120E IP Deskphone

LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Idle display screen after dial pad input . . . . . . . . . . . . . . . 23

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 24

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Available IP Deskphone call features . . . . . . . . . . . . . . . . . . . 35

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 37

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 40

Using your Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . 41

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 44

Connecting the AC power adapter (optional) . . . . . . . . . . 45

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 47

Selecting the headset tuning parameter . . . . . . . . . . . . . 47

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 48

3

Contents

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 49

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 49

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Entering text using the IP Deskphone dialpad . . . . . . . . . 52

Configuring the dialpad to alphanumeric dialing . . . . . . . 55

Entering text using the USB keyboard . . . . . . . . . . . . . . . 56

Accessing the Avaya 1120E IP Deskphone . . . . . . . . . . . 58

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Password protection for domains . . . . . . . . . . . . . . . . . . . 60

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Logging on to your Avaya 1120E IP Deskphone . . . . . . . 62

Configuring the duration of the login . . . . . . . . . . . . . . . . 65

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 66

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 66

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 69

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Configuring the Avaya 1120E IP Deskphone . . . . . . . . . . . 71

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 71

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 72

Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 73

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 74

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 77

4

Contents

Adjusting the volume of the Handset,

Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . 79

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 83

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . . 91

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Avaya USB headset adapter with HID . . . . . . . . . . . . . . . 93

Third–party USB headsets with HID . . . . . . . . . . . . . . . . 97

Analog Terminator Adapter for analog

(500/2500-type) telephone or fax machine . . . . . . . . . . 102

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 107

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 109

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 109

Making a call using redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Making an intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Making paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 116

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Receiving calls to a pickup group . . . . . . . . . . . . . . . . . . . . . 120

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Receiving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

5

Contents

Forwarding calls to another number . . . . . . . . . . . . . . . . . . . 122

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 125

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 127

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 128

Copying information to the Address Book . . . . . . . . . . . . . . 132

Searching for a contact in the Address Book . . . . . . . . . . . . 134

Using the Search feature in the Address Book . . . . . . . 135

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Managing calls in the Call Inbox while not on a call . . . . 139

Viewing the details of a call in the Call Inbox . . . . . . . . . 142

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 144

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 146

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 147

Accessing the calls in your Call Inbox during a call . . . . 148

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . 149

Managing calls in the Call Outbox while not on a call . . 149

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 150

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 151

Viewing the details of a call in the Call Outbox . . . . . . . 152

Accessing the calls in your Call Outbox during a call . . . 153

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

6

Contents

Initiating a call using the active call context-sensitive soft key menu . . . . . . . . . . . . . . . . 155

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using call conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the Call Park feature . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 169

Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 170

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Assigning functions to programmable keys . . . . . . . . . . . . . 171

Configuring speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . 173

Querying programmable keys . . . . . . . . . . . . . . . . . . . . . . . 174

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 175

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 183

USB flash memory device support . . . . . . . . . . . . . . . . . . . . 184

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Maintaining the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 194

Viewing the IP Deskphone information . . . . . . . . . . . . . . . . . 194

Viewing additional phone information . . . . . . . . . . . . . . 194

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 195

7

Contents

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 197

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 204

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 207

Monitoring other extensions . . . . . . . . . . . . . . . . . . . . . . . . . 208

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0

(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 237

8

Welcome

Welcome

Your Avaya 1120E IP Deskphone brings voice and data to your desktop.

The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. You can upgrade the software on your IP

Deskphone to communicate using Session Initiation Protocol (SIP).

In this guide, the labels for programmable keys appear beside the keys and labels for context-sensitive soft keys appear directly above the keys.

Figure 1 shows the programmable keys and context-sensitive soft keys.

Figure 1: Programmable keys and context-sensitive soft keys

Programmable keys

Line 1 (Reserved)

Context-sensitive soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• three programmable keys with labels and indicators

• one reserved line key

• four context-sensitive soft keys

• graphical, high-resolution LCD display, backlit, with adjustable contrast

9

Welcome

• high-quality speaker phone

• volume control keys for adjusting the ringer, speaker, handset, and headset volume

• six specialized keys:

— Quit

— Directory

— Inbox

— Outbox

— Services

— Copy

• six call-processing fixed keys:

— Mute

— Handsfree

— Goodbye

— Expand

— Headset

— Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse

Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Protocol (DHCP) network configuration

• hearing aid compatibility

• intercom/paging support

• secure digits when accessing voice mail during a call

• logging off the IP Deskphone without entering a password

• dialing a call from the Inbox

10

Welcome

• the capacity to attach up to three Expansion Modules for Avaya 1100

Series IP Deskphones, adding up to 54 programmable keys

Avaya 1120E IP Deskphone controls

Figure 2 on page 11 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

Feature Status Indicator

User-defined feature keys

Visual Alerter/Message

Waiting Indicator

Handset

Speaker

Copy

Services

Quit

Volume control

Mute

Handsfree

Enter

Dialpad

High resolution display screen context-sensitive soft keys

Inbox

Outbox

Directory

Goodbye

Expand

Headset

Hold

Navigation

Cluster

11

Welcome

This section describes the controls on your IP Deskphone. Your IP

Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are User-defined keys , with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and headset microphones.

Note: When you enable mute, a red

LED on the Mute key remains lit.

12

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the IP

Deskphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the

LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 32 .

Use the Enter key, at the center of the

Navigation Key Cluster , to select menu items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set .

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

13

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on the

Headset key lights to indicate that the headset is in use.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Use the Dialpad to enter numbers and text.

To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or continue navigate the list of items.

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator lights. Also, when the ringer sounds, this indicator flashes.

Press the Copy key to copy contact information from one source such as the

Address Book to a destination such as a feature key.

14

Welcome

Press the Services key to access the following features:

1.

Search—search in the local directory

(personal Address Book) and the global directory (network Address Book for names and telephone numbers)

2.

Login—log in to your IP Deskphone.

3.

Logout—log out of your IP Deskphone.

4.

Check For Updates—check for the latest software update for the IP Deskphone.

5.

Reset Phone—reset your IP Deskphone.

6.

File Manager—manage the

IP Deskphone file system and USB

Devices attached to the IP Deskphone.

7.

Logging System—enable or disable the logging process.

8.

Phone Information—view information about the hardware and software on your IP Deskphone, including user information.

Press the Services key twice quickly to access the Network menu.

Press the Quit key to cancel the current operation or to exit the menu.

Note: Pressing the Quit key does not affect the status of active calls.

15

Welcome

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active IP Deskphone.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a

shift key.

Press the Directory key to access the

Address Book and the Friends list.

Note: You can access the Address

Book while on a call and start a new call with a highlighted contact.

16

Welcome

Avaya 1120E IP Deskphone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides the status of the line key and the programmable keys.

• The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides context-sensitive soft key label information.

Figure 3: IP Deskphone LCD screen

Upper display area

User-defined

feature key labels

Middle display area

Date/Time display

Call party information

Menu information

Directories information

Lower Display Area context-sensitive key labels

17

Welcome

Cleaning the Avaya 1120E IP Deskphone

LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the

IP Deskphone. Using anything other than a soft, dry cloth can contaminate

IP Deskphone components and cause premature failure.

Context-sensitive soft keys

Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.

Figure 4 on page 18 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

18

Welcome

Table 1 on page 19 lists the context-sensitive soft keys that you can use to access menu items when the phone is idle..

Table 1: Menu items accessed through context-sensitive soft keys

(Part 1 of 5)

Item Function

Feature Press soft key to activate features on your phone. When you press the Feature soft key, a prompt displays, where you can enter the code of the feature you want to activate. Use the Feature soft key to activate the following functions:

— Conference

— Call Forward

— Last Number Redial

— Page

— Dial Voice Call (Intercom call)

— Call Park/Retrieve

— Call Pickup Group

— Call Pickup Extn

— Do Not Disturb

— Voice Mail Access

— Button Programming

(Programmable keys)

— Button Programming Query

The Feature soft key is contextsensitive.

19

Welcome


(Part 2 of 5)

Item Function

Redial or NewCall

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key appears and has the same effect as pressing the primary user line key

(dial prompt).

Msgs

Press the Msgs context-sensitive soft key to access the following features:

1.

Voice Mail—use to call your Voice

Mail number.

2.

Missed Call Notification—use to access your Missed Call details.

More… abc or 123

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

20

Welcome


(Part 3 of 5)

Item Function

Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1.

Display—use to adjust the display settings of the LCD screen.

2.

Audio—use to adjust tones and volume settings, access the

Codecs menu to configure a USB headset.

3.

Feature Options—use to configure the following:

— Call Ignore Action

— Missed Call Notification

21

Welcome


(Part 4 of 5)

Item Function

Prefs 4.

Language—use to change the interface language.

5.

Misc Options—use to access the following options:

— Alpha Dialing

— Search Method

— Incoming Privacy

— Outgoing Privacy

— Hold Mode: Private

— Time

6.

Network—use to access the following:

— Server Settings

— Device Settings

— Diagnostics

— Disable screensaver

— Licensing

— Lock

7.

USB Locks—use to lock or unlock the following USB devices:

— USB Mouse

— USB Keyboard

— USB Headset

— USB flash drive

22

Welcome


(Part 5 of 5)

Item Function

Prefs 8.

User Settings - use to modify the following:

— Call Settings

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 53 .

Figure 5: Idle display screen after dial pad input

Table 2 on page 23 lists the context-sensitive soft keys that you can use to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys (Part 1 of 2)

Item Function

Send Press the Send context-sensitive soft key to dial out the user input using the primary login of the IP Deskphone.

User input is run against the dialing plan.

23

Welcome

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys (Part 2 of 2)

Item Function abc or 123

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.

Subject Press the Subject context-sensitive soft key to configure a subject line to your outgoing call before pressing the Send context-sensitive soft key.

Exit Press the Exit context-sensitive soft key to clear the user input and return to the initial idle screen.

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page 24 .

Figure 6: In-call context-sensitive soft keys

24

Welcome lists the context-sensitive soft keys you can use to access menu items during an in-call session.

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 1 of 8)

Item Function

Trnsfer

Audio

Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact.

Press the Audio context-sensitive soft key to access the following features:

Tones

• Ring Pattern

— Select test patterns from 1 to 8

• Alerting Volume

— Set Desired volume

25

Welcome


Function Item

Audio Voice

• Configure the volume for the following:

— Handset Volume

— Headset Volume

— Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

Headset Selection

Select the active headset device:

• Wired, USB (if wired, then select type 1, 2 or 3)

• Enable HID Commands

(enable or disable)

• MHA Headset Type:

• MHA Back Light (enable or disable)

26

Welcome


Item

Audio

Activate

More…

Function

Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.

• Monitor Audio Quality—used to view details about the audio quality of an active call.

OR

The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).

Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… context-sensitive soft key, a different selection of contextsensitive soft keys appears.

27

Welcome


Item Function

More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys:

[NewCall] [More.…]

• If you press the More… context-sensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following contextsensitive soft keys.

[Conf] [Trnsfer] [Audio] [More…

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

NewCall Press the NewCall contextsensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call.

The NewCall context-sensitive soft key behaves like the Conf contextsensitive soft key.

28

Welcome


Item

More…

Function

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…]

When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.


1.


29

Welcome


Item Function

Prefs

2.

Audio—use to adjust tones and volume settings and to configure a USB headset.

3.



— Missed Call Notification

4.


5.


— Alpha Dialing

— Search Method




— Time

30

Welcome


Item Function

Prefs

More…

6.


— Server Settings

— Device Settings

— Diagnostics


— Licensing

— Lock

7.


— USB Mouse

— USB Keyboard

— USB Headset

— USB flash drive

8.

User Settings—use to modify the following:

— Call Settings

Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Conf] [Trnsfer] [Audio]

[More…]

31

Welcome


Item Function

Unlock The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.

Navigation keys

This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone.

Note: Menu items are sorted by number.

You can select menu items in one of the following ways:

• Press the corresponding number on the dialpad and then press the

Select soft key.

• Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.

32

Welcome

Table 4 on page 33 describes the navigation keys and their functions.

Table 4: Navigation keys and functions (Part 1 of 2)

Key

Navigation Key Cluster


Function

Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you view caller ID.

Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search

Method is set to Index Search, you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key. For more information, see “Searching for a contact in the Address Book” on page 134 .

• Change the slide adjustment from left to right when you adjust such things as contrast or volume.

Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter and edit text.

• View the details of the selected call log entry in the Inbox and the

Outbox.

33

Welcome

Table 4: Navigation keys and functions (Part 2 of 2)

Key


Function

Press the left side of the Navigation

Key Cluster to:

• Move cursor to the left when you enter and edit text.

• Leave the detail view of the Inbox or Outbox and return to the main

Inbox or Outbox. Operates like the

Back context-sensitive soft key.

Press the up or down arrows on the

Navigation Key Cluster to:

• Erase a character (backspace) when you enter and edit text.

• Highlight items in a list, such as

Address Book entries or items in your Call Inbox.

Using a USB Mouse

The IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.

Use your mouse to click a context-sensitive soft key label of the LCD screen to activate that item. When a menu is open, double-click on a menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu.

Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name.

To access the Network menu, right-click anywhere on the display.

34

Welcome

Note: USB mouse support is available for the

Avaya 1120E IP Deskphone but does not extend to added Expansion

Modules.

Available IP Deskphone call features

The IP Deskphone is supported by the Avaya IP Office 7.0 call server.

Your system administrator uses IP Office to assign call features to your IP

Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.

Note: Not all service providers support the entry of a SIP address to initiate a call, for example, [email protected]. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Security features

Before you can use your IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, and Call Outbox are inaccessible. Your ID and password also prevent unauthorized access to your user profile.

35

Welcome

Secure connection

Call security is identified by the presence of a security icon (padlock)

that is displayed on the IP Deskphone screen.

After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when:

• the IP Deskphone is idle

• you are on an active call

36

Regulatory and safety information


This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device."

37


Table 5 lists EMC compliance for various jurisdictions.

Table 5: EMC compliance

Jurisdiction Standard

United

States

Canada

Australia/

New

Zealand

European

Community

Japan

FCC CFR 47 Part

15

ICES-003

AS/NZ CISPR 22

CISPR 22

EN 55022

EN 55024

EN 61000-3-2

EN 61000-3-3

VCCI

Description

Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes

1 and 2)

Class B Emissions: Interference-

Causing Equipment Standard: Digital

Apparatus

Class B Emissions: Information technology equipment - Radio disturbance

Class B Emissions: Information technology equipment - Radio disturbance

Information technology equipment -

Immunity characteristics

Limits and methods of measurement

Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current <= 16

A

Regulations for voluntary control measures.

38


Table 6 lists Safety compliance for various jurisdictions.

Table 6: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1

Canada

Safety of Information Technology Equipment

CSA 60950-1-30 Safety of Information Technology Equipment

EN 60950-1 European

Community

Australia/New

Zealand

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1: General requirements

Safety of Information Technology Equipment

39


Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the

Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support .

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

DenAn regulatory notice for Japan

40

Using your Avaya 1120E IP Deskphone


After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone.

Getting started

This section provides information about how to use the IP Deskphone.

Carefully read each section before you operate the new IP Deskphone.

The following sections describe details about the IP Deskphone:

• “Before you begin” on page 42

• “Connecting the components” on page 42

• “Entering text” on page 51

• “Accessing the Avaya 1120E IP Deskphone” on page 58

• “Configuring the Avaya 1120E IP Deskphone” on page 71

41


Before you begin

CAUTION

Damage to Equipment

Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone.

Consult your system administrator to ensure that you plug your telephone into a

10/100/1000 BaseT Ethernet jack.

CAUTION

Your IP Deskphone is designed for use in an indoor environment only.

CAUTION

Do not plug your

Avaya 1120E IP Deskphone into an

Integrated Service Digital Network (ISDN) connection. Severe damage to the

Avaya 1120E IP Deskphone can result.

Connecting the components

Figure 9 on page 87 shows the connections on the IP Deskphone.

42

Figure 7: IP Deskphone connections

Accessory Expansion

Module port


PC Ethernet port

LAN Ethernet port

Tilt Lever

Link lamp

USB

Connector

AC Adapter jack

Headset jack

Handset jack

WARNING Ensure that the protective rubber cap on the

Expansion Module port is in place when the port is not in use.

Connection of anything other than the proper Expansion

Module connector to this port can cause damage to the IP

Deskphone.

Install your IP Deskphone by completing the following procedures in the order listed:

• “Removing the stand cover” on page 44

• “Connecting the AC power adapter (optional)” on page 45

• “Connecting the handset” on page 46

• “Connecting the headset (optional)” on page 47

• “Connecting the LAN ethernet cable” on page 48

• “Installing additional cables” on page 49

43


• “Wall-mounting the IP Deskphone (optional)” on page 49

Figure 8: Wall-mount lever

Wall-mount lever

WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.

Removing the stand cover

To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following figure, and remove the stand cover. The cable routing tracks are now accessible.

44

Figure 9: Remove the stand cover


Tilt Lever

Button

Center

Catch

Handset cord exit

Connecting the AC power adapter (optional)

Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the

Avaya AC adapter only. You can order the optional Avaya AC adapter

(N0023000) separately.

WARNING

Use only the approved Avaya AC Adapter (model

#N0023000) with your IP Deskphone.

To connect the AC adapter to the AC adapter jack in the bottom of the IP

Deskphone use the following procedure:

45


1.

Form a small bend in the cable.

2.

Thread the adapter cord through the channels in the stand.

To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.

WARNING

If you are connected to a PoE connection do not use the

AC power adapter

To use gigabit Ethernet, you must connect to the LAN through CAT-5e (or later) cables.

Connecting the handset

Use the following procedure to connect the handset to the IP Deskphone.

1.

Connect the end of the handset cable with a short straight section to the handset.

2.

Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the

+

symbol on the back of the IP Deskphone.

3.

Form a small bend in the cable.

4.

Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, using the handset cord exit in the stand base marked with the

+

symbol as shown in Figure 9 on page 45 .

46


Connecting the headset (optional)

Perform the following procedure to connect the optional headset to the IP

Deskphone.

1.

On the back of the IP Deskphone, plug the headset connector into the

RJ-9 headset jack marked with the ) symbol.

2.

Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the ) symbol.

Selecting the headset tuning parameter

You can select a headset from the following list of supported headsets.

• Type 1: Monaural and Binaural Headset

— Monaural Headset: Plantronics Model number: H251N (Part number: 64338-01) with cable Model Number: A10 (Part Number:

66268-02)

— Binaural Headset: Plantronics Model number: H261N (Part number: 64339-01) with cable Model Number: A10 (Part Number:

66268-02)

• Type 2: Monaural and Binaural Headset

— Monaural Headset: Plantronics Model number: HW251N (Part number: 75100-06) with cable Model Number: A10 (Part Number:

66268-02)

— Binaural Headset: Plantronics Model number: HW261N (Part number: 75101-06) with cable Model Number: A10 (Part Number:

66268-02)

• Type 3: Binaural Headset

— Binaural Headset: GN Netcom Model number: GN 4800 (Part number: 48492-09)

After you select a headset, the corresponding tuning parameters are applied automatically.

47


Perform the following procedure to select a headset.

1.

Press Prefs .

2.

Select Audio .

3.

Select Headset Type .

Connecting the LAN ethernet cable

Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

To enable full functionality of your IP Deskphone, connect your IP

Deskphone to your LAN using a CAT5e Ethernet cable. If your network is equipped with PoE, you can power your IP Deskphone through the LAN port.

To connect your IP Deskphone to your LAN use the following procedure:

1.

Connect one end of the supplied Ethernet cable to the back of your IP

Deskphone by using the RJ-45 connector marked with the % symbol.

2.

Thread the network cable through the channel marked with the % symbol.

3.

Connect the other end of the cable to your LAN Ethernet connection.

To connect your PC through your IP Deskphone use the following procedure:

1.

Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ-45 connector marked with the % symbol.

2.

Thread the cable through the channel marked with the ( symbol.

3.

Connect the other end of the cable to the LAN connector on the back of your PC.

48


Installing additional cables

If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IIP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.

Figure 10: Cable routing tracks and mounting holes

Method B

Method A

Wall-mounting the IP Deskphone (optional)

You can mount your Avaya 1120E IP Deskphone on a wall either by:

(method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ-

45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your IP

Deskphone:

49


Method A:

1.

Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 11 on page 50 .

2.

Use the stand cover (the part you removed in “Removing the stand cover” on page 44 ), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall.

3.

Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 millimeters (mm)

(1/8 inch) from the wall.

4.

Install the IP Deskphone stand mounting holes over the screw heads as indicated in Figure 10 on page 49 (Method A). You need to remove the IP Deskphone from the wall to adjust the lower screws.

5.

When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws.

Figure 11: Rotate the IP Deskphone into the wall mount position

50

Tilt lever Wall-mount lever


Method B:

1.

Attach the 15-cm (6-inch) CAT5e cable.

2.

Position the stand over the mounting rivets, and slide the IP

Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 10 on page 49 (Method B).

3.

Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

4.

Put the IP Deskphone in the wall-mount position (optional). If you wall-mount your IP Deskphone, put it in the wall-mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base. Release the Tilt

Lever and continue to push the IP Deskphone towards the base until you hear an audible click. Ensure the IP Deskphone is securely locked in position.

Attention: To add an Expansion Module for Avaya 1100 Series

IP Deskphones see Expansion Module for Avaya 1100 Series

IP Deskphones ((NN40050-118).

Entering text

You can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, enter SIP addresses, create Address

Book entries, and to designate feature key labels.

To make a call, you can dial an alphanumeric SIP address; for example, [email protected] can enter and edit text on your IP Deskphone using the following methods:

Attention:Some service providers support only the use of a Directory

Number (DN) such as 555-5555 to initiate a call to another IP

Deskphone. Contact your system administrator or service provider to determine if alphanumeric dialing is supported. Alphanumeric dialing consists of string of text that contain letters and numbers that make up, for example, a SIP address.

51


You can use the following methods to enter and edit text on your

Avaya 1120E IP Deskphone:

• “Entering text using the IP Deskphone dialpad” on page 52

• “Entering text using the USB keyboard” on page 56

Entering text using the IP Deskphone dialpad

For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key.

You can toggle between numeric and alphabetic input as follows:

• When the context-sensitive soft key label is abc , you can enter alphabetic text.

• When the context-sensitive soft key label is 123 , you can enter numbers.

Figure 12: context-sensitive soft key abc/123

For example, if you want to enter the lower case letter a, press the abc/

123 context-sensitive soft key to toggle to alphabetic input. Then press the number 2 key once. If you want to enter the upper case letter C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly.

To create names or words that contain two adjacent letters that appear on the same button, for example, the word press, you can do the following:

1.

To enter the first character, press the dialpad key 6 .

2.

Pause briefly.

3.

To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.

52


Character

;

:

/

\

~

,

)

(

!

^

?

‘

&

-

_

.

@

When you enter alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 53 . To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark

(?), press the number 1 key eight times.

Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)

Name at period dash underscore ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon semi-colon tilde

53


Character

=

+

1

Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2)

Name equal plus numeral 1

Note: No letters are associated with the 0 key.

54


Configuring the dialpad to alphanumeric dialing

To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode.

To configure the dialpad to alphabetic mode as the default:

On

Prefs

1.

Press the Prefs context-sensitive soft key, and then select Misc Options .

Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

or

Back

2.

Choose one of the following:

— Press the On context-sensitive soft key to turn on alphanumeric dialing.

— Press the Back context-sensitive soft key to keep existing configurations and return to the

Preferences menu.

To disable alphabetic mode and configure numeric mode as the default:

Prefs

1.

Press the Prefs context-sensitive soft key, and then select Misc Options .

Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

55


Off or

Back

2.


— Press the Off context-sensitive soft key to turn on alphanumeric dialing.


Preferences menu.

Entering text using the USB keyboard

You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions.

For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text.

Table 8 on page 56 describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys.

Table 8: USB keyboard functions (Part 1 of 2)

USB

Keyboard Key

F4

F5

F6

F7

Esc

F1

F2

F3

IP Deskphone Fixed Key

Quit

Services

Expand

Inbox

Outbox

Address Book

Copy

Volume Down

56


Table 8: USB keyboard functions (Part 2 of 2)

USB

Keyboard Key

F8

F9

F10

F11

F12

Break

Backspace

Arrow Left

Arrow Right

Arrow Up

Arrow Down

Enter

IP Deskphone Fixed Key

Volume Up

Mute

Hold

Headset

Handsfree

Goodbye (Release)

Left arrow of Navigation Cluster

Left arrow of Navigation Cluster

Right arrow of Navigation

Cluster

Up arrow of Navigation Cluster

Down arrow of Navigation

Cluster

Enter

57

Accessing the Avaya 1120E IP Deskphone


You require a log on ID and a password to log on to a server with your

Avaya 1120E IP Deskphone.

Logging on

Whenever you log on to your Avaya 1120E IP Deskphone you must do the following:

• confirm your logon ID

• enter your password

• select the duration of this session

Release 2.2 supports admin password protection for login prompt that appears when you power up the IP Deskphone or after you log off.

When you log on to your Avaya 1120E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session. However, the first time you use your IP Deskphone, you need to complete some of the following procedures:

• “Automatic login” on page 59

• “Configuring the domain” on page 59

• “Selecting a language” on page 61

• “Logging on to your Avaya 1120E IP Deskphone” on page 62

• “Configuring the duration of the login” on page 65

• “Selecting a location” on page 67

• “User Profile” on page 68

Note: The system automatically logs you back on after a power outage or software upgrade. The system administrator configures this feature on a network-wide basis.

58


Automatic login

Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact your system administrator or service provider for further information.

Configuring the domain

Before the log on process, if you need to change the domain or confirm that the domain you log on to is correct, press the Domain contextsensitive soft key from the logon prompt. The current domain appears on the IP Deskphone LCD screen. You can edit the domain that is listed or press the Domain context-sensitive soft key to access a list of available domains to which you can choose to connect.

Note 1: You must enter the admin password to edit domains.

Note 2: Check with your system administrator before editing or changing domains.

To change the domain:

Domain

1.

Press the Domain context-sensitive soft key to change the current domain.

— Press the Domain context-sensitive soft key to change the current domain.

Note: You must enter an admin password before you can edit the domain in which the IP Deskphone connects.

59


2.

Press the Up/Down navigation key to highlight the new domain you want to use.

Select

Back

3.


— Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The

IP Deskphone returns to the Current

Domain page, and the new domain appears.

— Press the Back context-sensitive soft key to keep existing configurations and return to the previous menu.

Password protection for domains

This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state.

After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.

Password check to switch domains

When no one is logged on, a domain soft key appears. When you press the domain soft key, the current domain page appears without a password query.

Password protection for editing domain

When you press Edit for a domain, the admin password prompt appears.

The editing domain page appears after you enter the correct admin

60

Accessing the Avaya 1120E IP Deskphone password. If you do not enter the correct password, the message

“incorrect password” appears with a prompt to retry.

Password request in server settings mode

When you edit the domain from the server settings under the Network menu, you are prompted to enter the admin password. After you enter the password, the Domain page appears. When you press the Edit contextsensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu.

Selecting a language

Your IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the

IP Deskphone with up to six languages. If the IP Deskphone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang context-sensitive soft key on the User Login page.

To change the language:

Change

Back

1.


— Press the Change context-sensitive soft key to change the current language.

— Press the Back context-sensitive soft key to keep existing language and return to the User Login screen.

2.

Press the Up/Down navigation key to highlight the new language you want to use.

61


Select

Back

3.


— Press the Select context-sensitive soft key to change the language to the highlighted language from the list. The IP Deskphone returns to the

User Login screen and uses the selected language.

— Press the Back context-sensitive soft key to keep the existing language and return to the User

Login screen.

Logging on to your Avaya 1120E IP Deskphone

You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot.

Note 1: When you log on to the IP Deskphone for the first time, the system prompts you for a location. For more information, see

“Selecting a location” on page 67 .

Note 2: The IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots.

If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone.

To logon to the IP Deskphone : abc 1.

Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.

62

Login abc

Login


2.

Use the dialpad to enter your user ID login at the prompt.

Note: Use the left navigation key to backspace and remove a previous user

ID.

3.

Press the Login context-sensitive soft key.

If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.

If Authentication is not enabled, a new screen appears and prompts you for your password.

a. Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input. b. Use the dialpad to enter your authentication ID login at the prompt.

c. Press the Login context-sensitive soft key.

A new screen appears and prompts you for your user password.

Login

63


Next

Cancel

4.

Enter your password by using the dialpad.

Note 1: When you enter your password, the last character entered appears.

However, all previous characters are hidden.

Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.

5.

Press the Next context-sensitive soft key.

Note: You can cancel the login process by pressing one of the following keys:

— Cancel

— Goodbye

— Quit

64


Configuring the duration of the login

After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

To configure the login duration:

Next

Timed

Period

1.


— Press the Next context-sensitive soft key to configure the logon duration to Permanent. A login confirmation screen appears.

— Press the Timed context-sensitive soft key to open a screen to configure a maximum time to remain logged in.

Note: If you press the Timed contextsensitive soft key, you must then configure the duration of the login.

2.

Press the Period context-sensitive soft key to toggle the logon duration entries between hours or days.

3.

Do one of the following:

— Use the dialpad to enter the number of hours or days you want to remain logged on and press the Next context-sensitive soft key.

Next

65


Back — Press the Back context-sensitive soft key to return to the permanent logon screen.

Cancel

— Press the Cancel context-sensitive soft key to return to the first logon screen.

Timed logoff

When you determine a logon time other than permanent, the IP

Deskphone reminds you of your expiry time.

Timed logoff while IP Deskphone is idle

When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

• Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit or Release/Goodbye key to logout immediately.

If you do not respond, the prompt times out in 45 seconds and the IP

Deskphone logs off.

If you answer a call during the logout prompt, the logon switches to permanent login.

Timed logoff while on a call

When the login time expires while you are on a call, you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

• Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit key to dismiss the log out prompt and switch to permanent login.

66


• Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.

Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds and the IP

Deskphone switches to permanent login.

Selecting a location

When you first login to the IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your

IP Deskphone.

Note 1: During an emergency call, you cannot log out from the IP

Deskphone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it.

Note 2: If the login time expires during an emergency call, a prompt does not appears and the IP Deskphone automatically switches to permanent login.

Note 3: When you configure your user profile for the first time, you must confirm that the selected location is correct. You can view your location by accessing the IP Deskphone information screen. For more information, see “Viewing the IP Deskphone information” on page 194 .)

67


User Profile

Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP

Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile. When you log on to your IP Deskphone, your specific settings and data are automatically available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voice Mail settings (number and mailbox ID)

• User location (from a server-provided list)

• Time, Date, and Zone format settings

• Default dialing (alpha/numeric)

• Call Ignore action (local/network)

• Search method (Name, First character, Index)

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox and Call Outbox entries

• Programmable keys configuration

Confirmation logon screen

When you complete the logon process, the logon confirmation screen appears. Press the OK context-sensitive soft key to complete the logon process.

68


If the login is unsuccessful, a login error message Failed to login user, Authentication required appears. Press the OK contextsensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password.

Note: In case of login failures, the IP Deskphone displays the message “Failed to login user” and then automatically returns to the login screen.

Logging off from the IP Deskphone

To log off from the IP Deskphone:

1.

Press the Services fixed key, and then select Logout from the menu.

abc

2.


3.

Use the dialpad to enter your password at the prompt.

Logout or

Back

4.


— Press the Logout context-sensitive soft key to complete the logout process. The IP Deskphone returns to the User Login screen.

— Press the Back context-sensitive soft key to remain logged on and return to the Services menu.

69


Making an emergency call

You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on.

When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only” appears, and the Avaya 1120E IP Deskphone can only be used to make an emergency call. All context-sensitive soft keys and feature keys are blank and unusable except for the second context-sensitive soft key which allows you to switch between numeric and alphabetic characters. If you hang up before the connection is established, the

Avaya 1120E IP Deskphone returns to the initial state.

Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only" appears and the IP Deskphone can be used for making only emergency calls.

To make an emergency call:

1.


— Pick up the handset.

— Press the handsfree button.

— Press the headset button.

Note: Hang up or switch off the handset to return to normal state.

2.

Dial the emergency number that is provided by your dialing plan.

70

Configuring the Avaya 1120E IP Deskphone

Configuring the Avaya 1120E IP

Deskphone

You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.

• “Adjusting the display screen contrast” on page 71

• “Creating the idle screen text display” on page 72

• “Configuring the Backlight Screensaver” on page 73

• “Configuring Menu Auto back-out” on page 74

• “Selecting a ring pattern” on page 76

• “Adjusting the volume” on page 77

• “Selecting a language” on page 82

• “Selecting the date and time format” on page 83

• “USB headset” on page 86

Adjusting the display screen contrast

Note: Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast, if you have an Expansion

Module connected to your Avaya 1120E IP Deskphone.

To adjust the display screen contrast:

Prefs

1.

Press the Prefs context-sensitive soft key, select Display , Display Settings and then select Contrast .

71


2.

Press the Left/Right navigation key to increase or decrease the display contrast level.

Apply or

Cancel

3.


— Press the Set context-sensitive soft key to save the changes and return to the Display menu.

— Press the Back context-sensitive soft key to keep the existing configurations and return to the

Display menu.

Creating the idle screen text display

You can create a text to display on the screen, while the IP Deskphone is idle.

To create the idle screen display text:

Prefs 1.

Press the Prefs context-sensitive soft key, select Display , and select Idle

Screen Text Display .

abc

2.


3.

Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Deskphone.

72


Save or

Back

4.


— Press the Save context-sensitive soft key to save the idle screen text display.

— Press the Back context-sensitive soft key to keep the existing screen display text and return to the

Display menu.

Configuring the Backlight Screensaver

To configure the amount of time the LCD screen remains backlit :

Prefs

1.

Press the Prefs context-sensitive soft key, select Display , Display Settings and then select Backlight Screensaver from the menu.

2.

Press the Left/Right navigation key to increase or decrease the length of time you want the idle screen to remain backlit.

Apply or

Cancel

3.


— Press the Select context-sensitive soft key to configure the length of time for the IP Deskphone to remain backlit and return to the Display menu.


Display menu.

73


Configuring Menu Auto back-out

You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the

IP Deskphone is left inactive.

To configure Menu Auto back-out:

Prefs 1.

Press the Prefs context-sensitive soft key, choose Display , and then Menu

Auto back-out .

Select or

Back

2.


— Press the Select context-sensitive soft key.

— Press the Back context-sensitive soft key to return to the previous menu.

74


3.

Press the Up/Down navigation key to scroll through the screen and choose the required time interval.

Choose one of the following values:

— Never

— 10 min

— 5 min

— 2 min

— 1 min

— 30 sec

— 15 sec

Note: The Never option turns off Menu

Auto back-out.

Select or

Back

4.


— Press the Select context-sensitive soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.

— Press the Back context-sensitive soft key to dismiss the Auto back-out time menu and return to the Display menu.

Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected

(highlighted) on the list.

When you press the Select context-sensitive soft key, the time interval is flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward.

75


Selecting a ring pattern

You can use the ring pattern feature to select the ring pattern for an incoming call.

To select the ring pattern for an incoming call:

Prefs

Select

Test

Back

1.

Press the Prefs context-sensitive soft key, select Audio , select Tones , and then select Ring Pattern .

2.

Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen.

3.


— Press the Select context-sensitive soft key to configure the ring pattern and return to the Tones menu.

— Press the Test context-sensitive soft key to briefly play the selected ring pattern.

— Press the Back context-sensitive soft key to keep the existing configurations and return to the previous menu.

76


Adjusting the volume

You can adjust the volume of the IP Deskphone for the following:

• Ring Volume

• Handset Volume

• Headset Volume

• Handsfree Volume

A sliding scale appears on the LCD screen display when you adjust the volume. Figure 13 on page 77 shows how to adjust the volume.

Figure 13: Adjusting the volume

Adjusting the ring volume

You can adjust the ring volume for an incoming call.

To adjust the ring volume for an incoming call:

Prefs

1.

Press the Prefs context-sensitive soft key, select Audio , select Tones , and then select Alerting Volume .

77


2.

To adjust the ring volume of an incoming call do one of the following:

— Press the Left/Right navigation key.

— Press the Volume fixed keys to increase or decrease the volume.

Set or

Back

3.


— Press the Set context-sensitive soft key to configure the selected volume and return to the Tones menu.


Tones menu.

78


Adjusting the volume of the Handset,

Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone.

To adjust the volume of the handset:

Prefs

1.

Press the Prefs context-sensitive soft key, select Audio , select Voice , and then select Handset .

Set

2.

To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key to increase or decrease the volume of the handset.

— Press the Volume + fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume fixed keys.

or

Back

3.


— Press the Set context-sensitive soft key to configure the selected volume and return to the Voice menu.


Voice menu.

79


You can adjust the headset volume on the IP Deskphone.

To adjust the headset volume:

Prefs

1.

Press the Prefs context-sensitive soft key, select Audio , select Voice , and then select Headset .

Set

2.

To adjust the handset volume use one of the following methods:




Volume fixed keys. or

Back

3.


— Press the Set context-sensitive soft key to set the selected volume and return to the Voice menu.


Voice menu.

You can adjust the handsfree mode volume on the IP Deskphone.

80


To adjust the handsfree mode volume:

Prefs

1.

Press the Prefs context-sensitive soft key, select Audio , select Voice , and then select Handsfree .

Set

2.

To adjust the handsfree volume use one of the following methods:




Volume fixed keys.

or

Back

3.


— Press the Set context-sensitive soft key to configure the selected volume and return to the Voice menu.


Voice menu.

81


Selecting a language

The display is available in multiple languages. A maximum of six languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP

Deskphone.

To select a language:

Prefs

Change

1.

Press the Prefs context-sensitive soft key, and then select Language . The current language displays.

2.

Press the Change context-sensitive soft key to change the language.

3.

Press the Up/Down navigation key to scroll and highlight the desired language

(for example, German [Deutsche]).

Select or

Back

4.


— Press the Select context-sensitive soft key to save the desired language and return to the previous screen.


Preferences menu.

82


Selecting the date and time format

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks.

To select a date format:

Prefs

1.

Press the Prefs context-sensitive soft key, select Misc Options , and then select Time .

Change

2.

Press the Change context-sensitive soft key.

3.

Press the Up/Down navigation key to highlight Date Format in the menu.

Change

4.

Press the Change context-sensitive soft key to change the Date Format.

5.

Press the Up/Down navigation key to scroll and highlight either a month/day

(MM/DD) or a day/month (DD/MM) format.

83


Select or

Back

6.


— Press the Select context-sensitive soft key to save the format and return to the Time Format menu.

— Press the Back context-sensitive soft key to keep the existing configurations and return to the

Time Format menu.

You can select a time zone for your IP Deskphone.

To select a time zone:

Prefs

1.


Change

2.


3.

Press the Up/Down navigation key to highlight Timezone in the menu.

Change

4.

Press the Change context-sensitive soft key to change the Date Format.

84


5.

Press the Up/Down navigation key to scroll through and highlight the time zones.

Note: Time zones are listed based on

GMT format, for example:

— GMT -11:00 Samoa

— GMT -10:00 Hawaii

Select or

Back

6.


— Press the Select context-sensitive soft key to save the time zone selection and return to the Time

Format menu.


Time Format menu.

You can select the time zone format for your IP Deskphone.

To select a time format:

Prefs

1.


Change

2.


85


3.

Press the Up/Down navigation key to highlight Time Format in the menu.

Change

4.

Press the Change context-sensitive soft key change the date format.

5.

Press the Up/Down navigation key to scroll and highlight a time format:

— 12-hour

— 24-hour

— French

Select or

Back

6.


— Press the Select context-sensitive soft key to save the time format and return to the Time Format menu.


Time Format menu.

USB headset

You can attach only one USB headset to the

Avaya 1120E IP Deskphone. (If you add an additional USB headset, the

IP Deskphone ignores it without any message.) When you connect the

USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.

Table 9 on page 87 lists the types of USB headsets that work with the


86


Table 9: Supported USB headset types

Headset type Frequency

Avaya Enhanced USB

Headset Adapter

Avaya Mobile USB

Headset Adapter

Plantronic CS50/CS60

Wireless USB

Headsets

GN Netcom 9300 series wired and wireless USB headsets

Algo Analog Terminal

Adapter

8 KHz

8 KHz

8-48 KHz Continuous

Spectrum

16 KHz

8 KHz

Headset menu

The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset. You can add a headset to your preferences by clicking on the Prefs context-sensitive soft key, and then choosing Audio . The Audio option allows you to select and configure the preferred headset. Figure 14 on page 88 displays the Audio menu with the Headset Selection menu item.

87


Figure 14: Preferences menu with Headset menu item

On the IP Deskphone, after you select the Prefs , Audio , and Headset

Selection menu items, use the Headset screen to select the desired headset and corresponding functional parameters. Figure 15 on page 88 displays the Headset screen.

Figure 15: Headset screen

88


Table 10 on page 89 describes the configuration options on the Headset screen.

Table 10: Configuration options on the Headset screen (Part 1 of 2)

Option

Active Headset Device

Function

Select the active headset device; either USB or Wired.

Wired Headset Type

Enable HID Commands

Note: The headset can be selected before it is attached

(wired or USB).

Items below the Active Headset

Device field are dimmed, if either

USB headset is not selected or if the attached headset is not one of the Human Interface Device

(HID) supported headset types.

Select the type of wired headset you required.

• Headset Type 1 (Generic narrow band)

• Headset Type 2 (Wideband)

• Headset Type 3 (Wideband)

Enable HID Commands only if

USB headset is selected.

The checkbox is used to enable the HID commands of supported headsets to allow the

IP Deskphone to run in generic mode 1 operation, supporting both USB audio and HID commands. The configuration is ignored for non-supported USB headsets.

89


Table 10: Configuration options on the Headset screen (Part 2 of 2)

Option

MHS Headset Type

Function

Choose an MHS Headset Type only if Avaya headset adapter is detected.

MHA Back Light

This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types.

Enable the MHA Back Light (only if Avaya headset adapter is detected).

The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or

Mobile headsets. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types.

The changes in the menu take effect immediately if the device is attached. The active voice path switches to the selected headset if you are on an active call. If you press the Apply context-sensitive soft key, then the changes are applied, the settings are made permanent by storing the values in persistent storage, and they are applied every time the IP Deskphone starts up. However, all changes made are ignored and restored if you press the Back context-sensitive soft key.

90


Presence of USB headset

On the System menu, choose Phone Information , and then select USB to verify the presence of the USB headset attached to the IP Deskphone.

When you select the USB menu, the attached USB headset is displayed along with other USB devices. The name of the USB device directly appears from the USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset. The following figure displays the headset setting screen.

Figure 16: Presence of USB Headset screen

Audio format selection

After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used.

After you select the format, the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers.

The IP Deskphone supports both 8KHz and 16KHz audio. You can select the 16KHz audio, if the headset supports it. The IP Deskphone is a mono device with only one voice channel. For stereo USB headsets detected, the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output.The following table lists the audio format requirements supported by the IP Deskphone.

91


Table 11: Supported USB audio formats

Audio Parameters

Audio Format

Subframe size

Bit Resolution

Frequency Type

Sample Frequency

Audio Channel

Values

PCM only

2

16 bits

Continuous (0) or Discrete (> 0)

If Continuous, default to 16 KHz. If

Discrete, 8 KHz, 16KHz or 8KHz multiple. Preference is given to

16KHz audio, if supported

Mono (1) or Stereo (2)

After you select the format and the Set Interface command is sent, the

USB headset runs in Generic Mode 1 operation (both audio and HID) or

Mode 2 operation (audio only). If the headset runs in Mode 1 operation, the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset.

You can insert the headset during an active call. The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status.

During the call, if the audio negotiated between the two parties is set to

8KHz audio and the IP Deskphone is setup for 16KHz USB Headset audio, the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio. Likewise, if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio, the

IP Deskphone performs the transcoding between 16KHz audio to 8KHz audio.

Generic USB headset

When a generic USB headset (or supported headset with HID command disabled) is attached to the IP Deskphone and selected, it behaves like a wired headset. All call controls, on hook, off hook, mute, volume up, and volume down are performed using the keys on the IP Deskphone. The

IP Deskphone does not use the User interface elements on the headset,

92

Configuring the Avaya 1120E IP Deskphone including LEDs if present. When the USB headset is selected, the voice path to or from the USB headset is used in an active call.

Avaya USB headset adapter with HID

When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the

IP Deskphone can have complete control of the LEDs. Table 12 on page 93 lists the features of the Avaya USB headset Adapter.

Table 12: Avaya USB headset adapter with HID support

Feature

Key Event

Description

Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone. There is a oneto-one mapping on most of the keys on the adapter to the keys on the IP Deskphone

(the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the

IP Deskphone). Table 13 on page 96 illustrates the mappings:

Key press events on the adapter are sent to the IP Deskphone through the USB. When the IP Deskphone receives these events, it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed.

93


Feature

LED

Attached Indicator

Back Light

Message Waiting

Description

There are two LEDs on the adapters, one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the

IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call (flash) indications. The Avaya USB Enhanced

Adapter has an extra port to connect an external alerter. If there is an external alerter attached, the external alerter is kept synchronized with the Message Waiting

LED.

When a Avaya USB Mobile or Enhanced

Headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use.

Both adapters have a back light to allow easy identification of the adapters. If the back light is enabled in the Headset screen, the back light of the adapter turns on after enumeration.

If there is voice message waiting on the

IP Deskphone, the IP Deskphone turns on the red message waiting LED on the

IP Deskphone and on the adapter. The

IP Deskphone turns off the red message waiting LED if there is no voice message waiting.

94


Feature

External Alerter

Incoming Call

Caller ID Information

Call Answer

Outgoing Call

Call Release

Description

The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The

IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the

IP Deskphone and on the adapter.

When there is an incoming call, the

IP Deskphone sends an alerting event to the adapter. The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone.

Not applicable.

You can answer an incoming call by pressing the Headset key on the

IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.

You can make an outgoing call by either pressing the Headset key on the

IP Deskphone, or the Off Hook (Green) key on the adapter. When off hook, the

IP Deskphone streams dial tone to the headset. The telephone number must be dialed using the key pad of the

IP Deskphone. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.

You can release an incoming call or an outgoing call by pressing either the On Hook

(Red) key on the adapter, or the Release

(Goodbye) key on the IP Deskphone. After a call is released, audio data between the

IP Deskphone and the headset stops.

95


Feature

Call Mute

Volume Up/Down

Audio Processing

Description

Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the

IP Deskphone. After processing the mute event, the voice path from the IP Deskphone to the far end is muted. Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted.

When unmuted, the voice path resumes and both LEDs go off.

Pressing the Volume Up/Down key on the adapter is equivalent to pressing the Volume

Up/Down key on the IP Deskphone. After processing the Volume Up/Down events, the system volume changes and affects the volume on the attached headset.

Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.

Table 13 on page 96 lists the Avaya USB adapter key mappings.

Table 13: Avaya USB adapter key mappings

Keys on adapter

Blue Key

Green Key

Red Key

Mute Key

Volume Up/Down

Keys on the IP Deskphone

Expand Key

Headset Key

Release Key

Mute Key

Volume Up/Down

The Blue key is mapped to the Expand key on the IP Deskphone.

Therefore, pressing the Blue key invokes the Instant Messaging screen.

96


Third–party USB headsets with HID

Both USB Audio and USB HID commands are supported. The two classes of third-party USB headsets are as follows:

• Plantronics CS50/CS60 Wireless USB headsets

• GN Netcom 9300 series wired and wireless USB headsets

The HID support of third-party USB headsets performs differently from the

Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.

97


Table 14 on page 98 lists the features of a third–party USB headset with

HID support.

Table 14: Third-party USB headset with HID support features (Part 1 of 5)

(Part 1 of 5)

Feature

Key Events

LEDs

Description

Both types of headsets have equivalent mechanisms to generate the following key events:

• On Hook

• Off Hook

• Mute

• Volume Up/Down

The headsets send the corresponding

HID commands to the IP Deskphone to synchronize call processing operations.

When the IP Deskphone receives these commands, the IP Deskphone maps them to the corresponding key events

(except the Volume Up/Down keys) as if the keys on the IP Deskphone are pressed.

If the corresponding keys on the

IP Deskphone are used instead, the

IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine.

Both types of headsets have LEDs on the base station for status indication.

These LEDs are controlled by the headset base stations themselves according to their internal state machines. The IP Deskphone has no direct control of these LEDs.

98



(Part 2 of 5)

Feature

Attached Indicator

Back Light

Message Waiting

External Alerter

Incoming Call


Description

Both types of headsets can have attached indications independent of the

IP Deskphone operations.

The GN Netcom (Jabra) 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone. During enumeration, the LEDs at the bottom of the base station flash. The enumeration process is complete only when there is a blink at the headset piece and the base

LEDs become solid.

Not applicable

Not applicable

Not applicable


IP Deskphone sends an alerting event to the headset. Each type of headset has different incoming call indications.

Not applicable

99



(Part 3 of 5)

Feature

Call Answer

Outgoing Call

Description


IP Deskphone or the Off Hook equivalent key on the headset. The

IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations. Call connected indications, if available, are autonomous within the headset to match its internal state. After a call is answered, audio data flows between the IP Deskphone and the headset through the USB.

You can make an outgoing call by either pressing the Headset key on the

IP Deskphone or the Off Hook equivalent key on the headset. When off hook, the IP Deskphone streams dial tone to the headset. This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone. After the call is connected, voice data streams between the IP Deskphone and the headset.

100



(Part 4 of 5)

Feature

Call Release

Call Mute

Volume Up/Down

Description

You can release an incoming call or an outgoing call by pressing either the

Release (Goodbye) key on the

IP Deskphone or the On Hook equivalent key on the headset. After a call is released, audio data stops between the IP Deskphone and the headset.

If you are using the Plantronic headset, to release a call, press and hold the answer/release toggle button for more than two seconds.

The mute key event is handled independently on the headset. The corresponding HID command is sent to the IP Deskphone to synchronize

IP Deskphone status. Mute status indication on the headset is also independent. When muted, the headset streams blank audio to the

IP Deskphone and the IP Deskphone also mutes the audio to the far end

(double muted).

This class of headsets manages volume changes locally whenever Volume Up/

Down keys are pressed. Pressing the

Volume Up/Down keys on the headset has no effect on system volume. The

IP Deskphone ignores volume events from the headsets to avoid double volume changes. On the other hand, volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset.

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(Part 5 of 5)

Feature

Audio Processing

Description

Same as the wired headset. Both headsets support Wideband audio. The

IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset.

Analog Terminator Adapter for analog

(500/2500-type) telephone or fax machine

SIP Software Release 3.x supports the Analog Terminator Adapter (ATA) which is connected using the USB port. An analog (500/2500-type) telephone or fax machine can be connected to the ATA to convert the

IP Deskphone to an analog system. The ATA is treated as an USB

Headset device by the IP Deskphone.

SIP Software 3.0 supports On hook/Off hook and dial pad key events for

HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone. If Calling Line ID (CLID) of the far-end is available, then the information is sent to the attached analog device. An analog (500/2500-type) telephone or fax machine that supports Calling Line ID displays the information on the screen.

102


Table 15 on page 103 displays the characteristics of ATA.

Table 15: Summary of ATA characteristics (Part 1 of 3)

Feature

Key Events

LEDs

Attached Indicator

Back Light

Message Waiting

External Alerter

Incoming Call


Description

In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported. Key press events on the adapter are sent to the IP Deskphone through the USB. After the

IP Deskphone receives these events, it maps them to the corresponding key events as if the keys on the

IP Deskphone are pressed.

Not applicable.

Not applicable.

Not applicable.

Not applicable.

Not applicable.


IP Deskphone sends an alerting event to the adapter. The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone.

Caller ID, if available, is also sent to the adapter. The adapter sends the

CLID to the attached analog device for display.

103



Feature

Call Answer

Description


IP Deskphone or the Off Hook key on the attached analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.

Outgoing Call

Call Release

Call Mute

Volume Up/Down

You can make an outgoing call by either using the Headset key on the

IP Deskphone or the Off Hook key on the attached analog device. When off hook, the IP Deskphone streams dial tone to the adapter. The telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.

You can release an incoming call or an outgoing call by either pressing the

Release (Goodbye) key on the

IP Deskphone or On Hook key on the analog device.

The analog device may have a mute key to stop voice transmission; however, the Mute key event on the analog device is not supported.

The Volume Up/Down key on the analog device, if available, is independent of the IP Deskphone operation.

104



Feature

Audio Processing

Description

Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.

105

Making a call

Making a call

This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following:

• “Making a call using off-hook dialing” on page 107

• “Making a call using on-hook dialing” on page 109

• “Making a call using redial” on page 111

• “Making an intercom call” on page 112

• “Making paging calls” on page 113

You can also initiate a call while using one of the following features:

• “The Address Book” on page 125

• “Call Inbox” on page 139

• “Call Outbox” on page 149

When an outgoing call fails to connect to the destination, one of the following messages appears:

• Declined, Temporarily unavailable

• Declined, Cannot find user

• Declined, User has declined call

106

Making a call

Making a call using off-hook dialing

To make a call using off-hook dialing: abc

1.

Make a call by using one of the following off-hook dialing methods:

— Press the Line feature key

— Lift the handset

— Press the Headset fixed key

— Press the Handsfree fixed key

The IP Deskphone produces a dial tone.

2.

You can make a call using one of the following methods:

— Enter the phone number or SIP address by using the dialpad.

Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input.

107

Making a call

Redial

Msgs

Send

— Press the Redial context-sensitive soft key to dial the last dialed number.

Note: The Redial context-sensitive soft key only appears if a number or address was previously entered.

— Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail.

— Press the programmable key that you configured to call with a commonly used or important phone number or SIP address.

Note: You can assign a programmable key to use as a shortcut to dial a number or a SIP address. For more information, see “Configuring Privacy settings” on page 175 .

3.

Press the Send context-sensitive soft key to immediately initiate the call.

Note: The IP Deskphone automatically initiates a call shortly after you enter the

SIP address or phone number.

108

Making a call

Making a call using on-hook dialing

You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook.

Note: When you use this method, you cannot toggle between alphabetic or numeric input.

To make a call using on-hook dialing:

1.

Dial the number or SIP address.

Chad

2.

Continue the call by using one of the following methods:

— Press the line feature key.

— Press the Headset fixed key.

— Press the Handsfree fixed key.

3.

To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

Using handsfree calling

While on an active call, you can switch between the handset and handsfree mode.

109

Making a call

To end a handsfree call:

Press the Goodbye key

To mute a handsfree call:

1.

Press the Mute key.

The LED indicator lights.

2.

Press the Mute key again to return to a two-way handsfree conversation.

To switch from the handsfree to handset mode:

Lift the handset.

To switch from the handset mode to handsfree mode:

1.

Press the Handsfree key.

The LED indicator lights with a solid red light.

2.

Replace the handset.

110

Making a call

To use a headset:

1.

Connect the headset to the headset jack or the handset jack.

2.

Press the Headset key.


3.

Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.

To switch from handsfree to headset:

1.

Press the Headset key.


Making a call using redial

Automatically redial the last telephone number that you dialed.

To make a call using redial:

1.

Redial the last number called by using one of the following methods:

111

Making a call

Redial

OR

Feature

— Press the Redial sofkey to immediately initiate the call.

Note: The Redial context-sensitive soft key only appears if a number or address was previously entered.

— Press the Feature soft key.

— Press the 5 on the key pad.

Enter — Press the Enter key, located in the center of the navigation key, to initiate the call.

Making an intercom call

To make a call using the intercom:

Feature 1.

Press the Feature soft key.

2.

Enter 66 on the keypad.

112

Enter

Making a call

3.

Press the Enter key, located in the center of the navigation key.

The deskphone displays the following prompt: Voice/AutoIC:>

4.

Enter the number you wish to call.

Done

5.

Press the Done soft key.

Making paging calls

To make a call using paging:

Feature

1.


2.


Enter

3.


The deskphone displays the following prompt: GrpPg:>

113

Making a call

4.

Enter the number (or group number) that you wish to page.

Done

5.


114

Receiving a call


When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities.

Caller identification

When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is entered in the IP Deskphone Address Book, the caller information appears as it is in the Address Book. See Figure 17 on page 116 .

You can restrict the information displayed for incoming calls or for calls you make. For more information, see “Configuring Privacy settings” on page 175 .

When you receive an incoming call you can do one of the following:

• Answer an incoming call. See “Answering an incoming call” on page 116 .

• Ignore an incoming call. See “Ignoring an incoming call” on page 116 .

• “Configuring Do Not Disturb” on page 118

• Receive an intercom call. See “Receiving intercom calls” on page 119 .

• Receive a call to a pickup group. See “Receiving calls to a pickup group” on page 120

• Receive paging calls. See “Receiving paging calls” on page 121 .

• Receive a voice mal message. See “Receiving voice mail” on page 122 .

• Forward an incoming call to another number. See “Forwarding calls to another number” on page 122

115


Figure 17: Incoming call screen

Answering an incoming call

When you can answer an incoming call, you can choose one of four methods.

To answer an incoming call:

Answer

1.


— Press the Answer context-sensitive soft key that activates a Handsfree call.

— Lift the handset.



Ignoring an incoming call

You can terminate an incoming call alert without answering the call by pressing the Ignore context-sensitive soft key or by pressing the

116


Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call.

You can configure the Call Ignore feature to either Local or Network.

When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key. When Call Ignore is configured to Network and you press the

Ignore context-sensitive soft key, the IP Deskphone stops ringing, and a message is sent to the network indicating that you are busy at all SIP

IP Deskphones you are logged on to, and that server should stop trying to contact you.

To configure the Ignore feature to Local or Network press the Prefs context- sensitive soft key, select Feature Options , and then select Call

Ignore Action from the menu. Press the Change context-sensitive key to change the Call Ignore setting to either Call Ignore: Local, or Call Ignore:

Network.

Note: When you are on active call and you receive an incoming call, do not press the Goodbye fixed key to ignore an incoming call. If you press the Goodbye fixed key, the current call disconnects. Press the

Ignore context-sensitive soft key to ignore the incoming call.

To ignore an incoming call:

Prefs

Change

1.

Press the Prefs context-sensitive soft key, select Feature Options , and then select Call Ignore Action from the menu.

2.

Press the Change context-sensitive key to change the Call Ignore setting to either Call Ignore: Local or Call Ignore:

Network

117


Ignore

3.

To terminate an incoming call alert and ignore the incoming call, do one of the following:

— Press the Ignore context-sensitive soft key to terminate an incoming call.

— Press the Goodbye fixed key when you are not on an active call.

Configuring Do Not Disturb

You can use the Do Not Disturb feature to prevent incoming calls.

To prevent an incoming call:

Feature 1.


2.

Press 85 on the key pad.

3.


The screen displays Do Not Disturb to indicate that the feature is activated.

118

To cancel Do Not Disturb:

Feature 1.



2.

Press #85 on the key pad.

3.


The screen displays Allow Calls to confirm that incoming calls will not be blocked.

Receiving intercom calls

Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs:

• You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call.

• The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by.

• The IP Deskphone auto-answers only if you do not answer the call within the configured time limit.

• If you are on an active call, the IP Deskphone does not auto-answer the incoming intercom call.

119


Receiving calls to a pickup group

Your IP Deskphone can be part of a pickup group. In a pickup group, each member can answer another member’s calls. You can also pickup group calls at an extension number that is not assigned to the group.

Pickup groups are assigned by your system administrator.

To receive a call to a pickup group:

Feature 1.

Press the Feature soft key,

2.

Enter 75 on keypad.

3.


To receive a pickup group call at another extension:

Feature 1.


2.

Enter 76 on keypad.

120

Done


3.


The IP deskphone displays the following prompt: DpkUp>.

4.

Enter the number of the phone from which you wish to pickup the call.

5.


Receiving paging calls

Your IP Deskphone can be part of a paging group. After you receive a call from the paging group, the following happens:

• The display on the screen includes a <<Paging>> tag, the From header, and optional subject.

• The IP Deskphone establishes a one-way speech path between the

IP Deskphone and the caller; that is, you can only hear the call, you cannot respond.

• The IP Deskphone does not display context-sensitive soft keys.

• The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and off key, and the Release key (Goodbye key).

• If you are on an active call, the IP Deskphone does not auto-answer the page call.

• While the page call is active, Do Not Disturb (DND) is enabled on the

IP Deskphone; the IP Deskphone does not accept other incoming calls until the page call ends.

121


• If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call.

Receiving voice mail

To retrieve voice mail messages:

Msgs

1.

Choose one of the following methods:

— Press the Msgs soft key.

The IP deskphone immediately connects to your voice mail inbox.

OR

Feature — Press the Feature soft key.

— Enter 981 on the key pad.

— Press the Enter key, located in the center of the navigation key.

Forwarding calls to another number

You can send your calls to another telephone in your system.

122

To activate call forwarding:

Feature

1.



2.


Enable

Edit

Save

3.


4.

Press the Enable soft key. The screen displays Forward to:<None>.

To activate the call forwarding always set the call forward number.

5.

Press the Edit soft key. The screen displays Forward to:>_

6.

Enter the number that you want to forward the calls to.

— To save the call forward number that you set press the Save soft key. The screen displays Forward> and the number to which calls will be forwarded.

123


Cancel — To exit the edit mode press the

Cancel soft key.

Note: To exit the call forwarding feature without updating the changes press Quit soft key.

To cancel call forwarding:

Feature

1.


2.


Disable

3.

To disable the call forwarding feature press Disable soft key

The screen displays Cancel Forward .

Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call.

124

The Address Book


The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address

Book for the following:

• “Viewing the Address Book” on page 125

• “Initiating a call from the Address Book” on page 125

• “Adding a contact to your Address Book” on page 127

• “Editing a contact in your Address Book” on page 128

• “Copying information to the Address Book” on page 132

• “Searching for a contact in the Address Book” on page 134

Viewing the Address Book

To access the Address Book, press the Directory fixed key or press the

View context-sensitive soft key, and then select Address Book from the menu.

To view information about a contact use the navigation button to highlight a name, and then press the View context-sensitive soft key.

When you view the details of a contact, you can:

• Edit the contact information. For more information, see “Editing a contact in your Address Book” on page 128 .

Initiating a call from the Address Book

You can initiate a call directly from your IP Deskphone Address Book.

Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Address Book entry must have the DN to initiate a call.

125


First, go off-hook by using one of the methods described in the section

“Making a call using off-hook dialing” on page 107 .

You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call.

To initiate a call to a contact stored in the Address Book:

1.

Press the Directory fixed key to select a contact from the Address Book to call.

2.

Press the Up/Down navigation key to highlight a contact on the list.

View

3.

Press the View context-sensitive soft key to make a call to the contact.

Call or

Back

4.


— Press the Call context-sensitive soft key to make a call to the contact.

— Press the Back context-sensitive soft key to return to the off-hook screen.

126

Adding a contact to your Address Book

You can add a new contacts to the Address Book of the


To add a contact to your Address Book:


View abc

Next

Back

1.


— Press the Directory fixed key.

— Press the View context-sensitive soft key, select Address Book from the menu, and then press the New context-sensitive soft key.

2.

Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters.

3.


— Use the dialpad to enter a name for the new contact and press the Next context-sensitive soft key to continue.


4.

Use the dialpad to enter a phone number or SIP address (URI) for the new contact.

127


Yes

No

Back

Ok

5.

Do one of the following to complete the entry:

— Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added.

— Press the No context-sensitive soft key if you do not want to add the contact to your address book, and return to the address menu screen.


6.

Press the Ok context-sensitive soft key to complete the entry and return to the

Address Book menu.

Editing a contact in your Address Book

You can edit a contact in your Address Book.

To edit a contact in your Address Book:

1.

Press the Directory fixed key:

128

View

Edit abc

Next

Back


2.

Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View contextsensitive soft key.

3.

Press the Edit context-sensitive soft key to edit the contact information.

4.


5.

Use the dialpad to enter the new name for the contact.

6.


— Press the Next context-sensitive soft key to continue.


Note: If you only need to change the SIP address or phone number for the contact, press the Next context-sensitive soft key without making changes to the name.

129


Next

Back

Yes

No

Back

7.

Use the dialpad to enter a new phone number or new SIP address (URI) for the contact.

8.




9.


— Press the Yes context-sensitive soft key to designate the contact as a friend and return to the address menu screen.

— Press the No context-sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen.

Note: If the contact is already designated as a friend then the question

Remove from friends?

appears.

Press the Yes context-sensitive soft key to remove the contact from your friends list or press the No context-sensitive soft key to keep the contact on your friends list.


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Ok

10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu.

To delete a contact from your Address Book:

1.

Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key.

View

Edit

Delete

Ok

Back

Ok

2.

Press the Edit context-sensitive soft key to access the contact information.

3.

Press the Delete context-sensitive soft key to completely delete the contact from the Address Book.

4.


— Press the Ok context-sensitive soft key to confirm.


5.

Press the Ok context-sensitive soft key to complete the procedure and return to the Address Book.

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Copying information to the Address Book

To copy information from the Call Inbox or the Call Outbox screen to the

Address Book use the Copy fixed key.

Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears.

To copy a contact to the Address Book:

1.

Press the Up/Down navigation key to highlight the contact in the Call Inbox or

Call Outbox that you want to add to your

Address Book and press the Copy fixed key.

A new screen appears offering the following destinations for the contact information:

— 1. Address Book

2.

Press the Up/Down navigation key to highlight the Address Book and press the Select context-sensitive soft key.

Select abc

3.


132

Next

Back

Next

Back


4.

Use the dialpad to enter a name for the new entry.

5.




Note: If you do not need to change the name for the contact, press the Next context-sensitive soft key.

6.

Use the dialpad to enter a new phone number or new SIP address for the contact.

7.




Note: If you do not need to change the name for the contact, press the Next context-sensitive soft key.

133


Yes

No

Back

Yes

No

Ok

8.


— Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added.

— Press the No context-sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen.


9.


— Press the Yes context-sensitive soft key to designate the contact as a friend.

— Press the No context-sensitive soft key if you do not want to designate the contact as a friend and return to the address menu screen.

10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu.

Searching for a contact in the Address Book

When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods:

• Index Search (performs a search based on the index number you enter)

134


• 1st Character Search (performs a search based on the first character you enter)

• Name Search (performs a search based on the name you enter)

To change the method the Avaya 1120E IP Deskphone uses to search.

Prefs

Change

Select

1.

Press the Prefs context-sensitive soft key, select Misc Options , and then highlight Search Method from the menu.

2.


3.

Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact:

— 1. Index Search

— 2. 1st Character Search

— 3. Name Search

4.

Press the Select context-sensitive soft key to select a search method, and then return to the previous menu.

Using the Search feature in the Address Book

To search for a contact while accessing your personal Address Book, use the dialpad to enter the search information. For example:

• Index Search—to search for a contact by using the Index Search method, enter the index number. When entering an index number larger than 9, you must enter the next digit quickly to move to that

135

The Address Book item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2.

• 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad.

The first entry in the Address Book that begins with the letter d appears.

• Name Search—to search for a specific name in your personal

Address Book, enter the name by using the dialpad.

Using the Search feature

You can search for a contact that is in your IP Deskphone Address Book.

You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone.

Using Local Search

You can search for a contact that is stored in your Address Book.

To search for a contact stored in your Address Book:

1.

Press the Services fixed key, select

Search , and then select Local Search from the menu.

Select

2.

Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria:

— 1. User Name

— 2. Name

— 3. Phone Number

136

abc


3.


4.

Use the dialpad to enter the search information for the contact.

Search

Back

Call

Search

Exit

5.


— Press the Search context-sensitive soft key.


Note: When the search is unsuccessful, the following message appears:

No entries found for <search criteria>

6.

When a search result is successful, you can do one of the following:

— Press the Up/Down navigation key to highlight a contact, from the search result and press the Call context-sensitive soft key to initiate a call.

— Press the Search context-sensitive soft key to start a new search.

— Press the Exit context-sensitive soft key to return to the idle screen.

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Search

Exit

7.

When a search result is not successful, you can do one of the following:

— Press the Search context-sensitive soft key to return to the search menu and begin a new search.

— Press the Exit context-sensitive soft key to return to the idle screen.

138

Call Inbox

Call Inbox

While your IP Deskphone is active, all incoming calls are saved in your

Call Inbox. You can view the following details about each call:

• Call status (Missed)

• Name of the caller

• SIP address

• Time of the call

• Number of consecutive calls each caller made to you

You can configure the filter on your Call Inbox to display all incoming calls or missed calls. You can access your Call Inbox while the IP Deskphone is idle or while you are on a call.

Accessing the Call Inbox

You can access the Call Inbox and initiate a call when the IP Deskphone is:

• Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 139 .

• Active. For more information, see “Accessing the calls in your Call

Inbox during a call” on page 148 .

Managing calls in the Call Inbox while not on a call

You can manage calls in the Call Inbox while you are not on a call.

To manage calls in the Call Inbox while not on a call:

1.

Press the Msg/Inbox fixed key.

139

Call Inbox

Enter

Missed

All

2.

Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox.

Note: You can initiate a call to the highlighted caller. For more information, see “Initiating a call from the Call Inbox” on page 146 .

3.

Do one of the following:

— To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key.

— To view the details of a highlighted call, press the Right navigation key.

See “Viewing the details of a call in the Call Inbox” on page 142 .

— To leave the detail view and return to the main inbox screen, press the

Left navigation key.

— Press the Missed context-sensitive soft key to toggle the view filter from the All context-sensitive soft key to the Missed context-sensitive soft key. See “Managing missed calls” on page 143 .

— The All context-sensitive soft key is displayed when the view mode is on

Missed , and displays all the calls in the Call Inbox.

140

Delete

Exit

Call Inbox

— Press the Delete context-sensitive soft key to delete the highlighted call or all calls in your Call Inbox. See

“Deleting calls in your Call Inbox” on page 147 .

— Press the Exit context-sensitive soft key to exit the Call Inbox.

Table 16 on page 141 provides a list of additional user interactions for the main inbox screen.

Table 16: Additional user interactions

Item Function

Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone.

The Enter key has the same behavior as the Call context-sensitive soft key.

Use the Dial pad to select an item by index.

To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone, do one of the following:




141

Call Inbox

Table 16: Additional user interactions

Item Function

Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key.

Viewing the details of a call in the Call Inbox

To view details of a call in the Call Inbox:

1.

When you view the details of a call in the

Call Inbox, you can do the following:

— Initiate a call to the caller displayed on the screen. For more information, see “Initiating a call from the Call

Inbox” on page 146.

Enter

Prev

Next

Back

— Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.

— Press the Prev context-sensitive soft key to select and display he details of the previous entry in the call log.

— Press the Next context-sensitive soft key to select and display the details of the next entry in the call log.

— Press the Back context-sensitive soft key to leave the detail view and return to the main inbox screen.

142

Call Inbox

Managing missed calls

When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls .

Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen. The new calls are stored as missed calls.

To view missed calls:

1.

Press the Msg/Inbox key and press the

Missed context-sensitive soft key.

All

2.

Press the Up/Down navigation key to highlight a call from the list of missed calls.

3.

Press the Right context-sensitive soft key to view the details of the missed call.

Note: You manage the missed call the same as any call that is in your Call

Inbox. For more information, see

“Viewing the details of a call in the Call

Inbox” on page 142 and “Initiating a call from the Call Inbox” on page 146 .

4.

To view all the calls in the Call Inbox, press the All context-sensitive soft key.

143

Call Inbox

Delete

Exit

5.

To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your

Call Inbox” on page 147 .

Note: The IP Deskphone deletes only the missed calls from the Call Inbox.

6.

To exit the Inbox and return to the idle phone screen, press the Exit contextsensitive soft key.

Missed Calls Notification

You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call.

Changing the Missed Calls Notification behavior:

Msgs 1.

Press the Msgs context-sensitive soft key.

2.

Press the Up/Down navigation key to highlight Missed Calls Notification .

144

Select

Auto

Manual

Call Inbox

3.


— Press the Select context-sensitive soft key.

— Press the Back context-sensitive soft key to abort the changing of the configurations and return to the

Message Options screen.

If you press the Select context-sensitive soft key, one of the following messages appears (based on the current setting of the option):

— Press Manual to change

Missed Call Notification

Message clearing mode

— Press Auto to change

Missed Call Notification

Message clearing mode

4.


— Press the Auto context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.

Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox.

— Press the Manual context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.

Note: Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox.

145

Call Inbox

Initiating a call from the Call Inbox

When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the

Inbox, or you can edit the number in the Inbox.

To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu.

Note 1: If your service provider requires that a Directory Number

(DN) be used to initiate a call, the Call Inbox entry must have the DN to initiate a call.

Note 2: While you are on a call, you can initiate a new call from the

Call Inbox. For more information, see “Accessing the calls in your Call

Inbox during a call” on page 148 .

To initiate a call from the Call Inbox:

1.

Press the Msg/Inbox fixed key.

2.


3.

To view details of the call, press the

Right navigation key.

146

Edit

Call

Call Inbox

4.

To place a call to the selected address, do one of the following:




or

Press the Edit context-sensitive soft key

Then press the Send context-sensitive soft key.

Deleting calls in your Call Inbox

When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted.

To delete calls from your Call Inbox:

1.


Delete

2.

Press the Delete context-sensitive soft key.

147

Call Inbox

Yes

AllUsr

All

No

3.

Select one of the following contextsensitive soft keys:

— Press the Yes context-sensitive soft key to delete the highlighted call.

— Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller.

— Press the All context-sensitive soft key to clear all calls from the Call

Inbox.

— Press the No context-sensitive soft key to return to the Inbox.

Accessing the calls in your Call Inbox during a call

You can access the calls in your Call Inbox while you are in an active call.

To access the calls in your Call Inbox during a call:

1.


Select

Back

2.


— Press the Select context-sensitive soft key to initiate a call to the highlighted caller.

Note: This places the current call on hold, if it is not already on hold.

— Press the Back context-sensitive soft key to return to the in-call screen.

148

Call Outbox

Call Outbox

The Call Outbox keeps a record of all outgoing calls made from your IP

Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls:

• Name

• Address

• Time of the call

• Number of Calls

Accessing the Call Outbox

You can access the Call Outbox and initiate a call when the IP

Deskphone is:

• Idle. For more information, see “Initiating a call from the Call Outbox” on page 150 .

• Active. For more information, see “Accessing the calls in your Call

Outbox during a call” on page 153 .

Managing calls in the Call Outbox while not on a call

You can manage calls in the Call Outbox while you are not in an active call.

To manage calls in the Call Outbox while not on a call:

1.

Press the Outbox fixed key.

149

Call Outbox

2.

Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox.

Delete

Exit

3.


— To view details of the selected call, press the Right navigation key. See

“Viewing the details of a call in the

Call Inbox” on page 142.

— To leave the detail view and return to the main inbox screen, press the

Left navigation key.

4.

Press the Delete context-sensitive soft key to delete the highlighted call. For more information, see “Deleting calls from your Call Outbox” on page 151.

5.

Press the Exit context-sensitive soft key to return to the idle screen.

Initiating a call from the Call Outbox

Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call.

To initiate a call from the Call Outbox:

1.

Press the Outbox fixed key.

150

Call Outbox

2.


3.

To view details of the selected call, press the Right navigation key. See “Viewing the details of a call in the Call Outbox” on page 152.

4.

You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following:




Call

5.

Press the Call context-sensitive soft key.

Deleting calls from your Call Outbox

You can delete calls from your Call Outbox.

To delete calls from your Call Outbox:

1.


151

Call Outbox

Delete 2.

Press the Delete context-sensitive soft key.

Yes

AllUsr

All

No

3.


— Press the Yes context-sensitive soft key to delete the highlighted call.

— Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller.

— Press the All context-sensitive soft key to clear all calls from the Call

Outbox.

— Press the No context-sensitive soft key to return to the Outbox.

Viewing the details of a call in the Call Outbox

You can view details of a call in the Call Outbox.

152

Call Outbox

To view details of a call in the Call Outbox:

Call

Prev

Next

Back

1.

To view details of the selected call, press the Right navigation key

2.

When you view the details of a call in the

Call Outbox you can do one of the following:

— Initiate a call to the caller displayed on the screen. See “To initiate a call from the Call Outbox:” on page 150 .

— View a previous caller in the Call

Outbox list by pressing the Prev context-sensitive soft key and return to the Outbox screen.

— View the next caller in the Call

Outbox list by pressing the Next context-sensitive soft key and return to the Outbox screen.

— Press the Back context-sensitive soft key to return to the Outbox.

Accessing the calls in your Call Outbox during a call

You can access the calls in your Call Outbox during an active call.

To access the calls in your Call Outbox during a call:

1.

To access the calls in your Call Outbox during a call, press the Call Outbox key

153

Call Outbox

Select

Back

2.


3.


— Press the Select context-sensitive soft key to initiate a call to the highlighted caller.

Note: This places the current call on hold, if it is not already on hold.

— Press the Back context-sensitive soft key to return to the Incall screen.

154

While on an active call


You can use the following features during an active call:

• “Making a new call” on page 155

• “Call Waiting” on page 156

• “Placing a call on hold” on page 156

• “Using call conferencing” on page 164

• “Transferring a call” on page 165

• “Using the Call Park feature” on page 168

You can use the Action context-sensitive soft key to perform the following actions with an active call:

1.

New Call—to begin a new call while other calls are on hold.

2.

Transfer Call—to transfer the call to another phone number or SIP address.

Making a new call

You can initiate a new call during a current call. If you do not place the current call on hold first, the IP Deskphone automatically places the current call on hold when you initiate a new call. You can initiate a new call by using any of the following methods:

• “Initiating a call using the active call context-sensitive soft key menu” on page 155

• “Initiating a call from the Address Book” on page 125

• “Initiating a call from the Call Inbox” on page 146

• “Initiating a call from the Call Outbox” on page 150

Initiating a call using the active call context-sensitive soft key menu

You can initiate a call using the active call context-sensitive soft key menu.

155


To initiate a call using the active call context-sensitive soft key menu:

NewCall

Back

1.


— While on a call, press the NewCall context-sensitive soft key.

The IP Deskphone produces a dial tone.

2.


— Use the dial pad to dial the number or SIP address.

Note: This places the current call on hold, if it is not already on hold, and you can continue to initiate the call as normally.

— Press the Back context-sensitive soft key to return to the in-call screen.

Call Waiting

While you are on an active call and you receive an incoming call. You are notified of an incoming call by a message on the LCD screen and a notifying beep. Answering the new call places the active call on hold you can also redirect the new call, transfer the new call, or ignore the new call.

For more information, see “Receiving a call” on page 115 .

Placing a call on hold

Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time.

156


To place a call on hold:

1.

Press the Hold fixed key.

The LCD on hold icon flashes beside the line on hold.

To retrieve a call on hold:

chad

1.

To retrieve a call on hold do one of the following:

— Press the Line feature key beside the flashing LCD indicator.

— Press the Hold fixed key.

Multiple calls On Hold

When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list. The context-sensitive soft keys displayed vary depending on the type of call that is currently selected. For example, a held call has the Activate context-sensitive soft key instead of the Audio context-sensitive soft key.

When you highlight a call that is not active, you can retrieve the call from on hold and make it active by pressing the Activate context-sensitive soft key. You can also join the call with the active call to create a conference session. See “Using call conferencing” on page 164.

Multiple calls In-call mode

When the IP Deskphone has multiple calls connected at the same time, you can access the menu items.

157


Context-sensitive soft keys for the multiple calls In-call display screen

NewCall

Audio/Actvate

Press NewCall context-sensitive soft key to obtain a dial tone to place another call. The

NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key.

Press the Audio context-sensitive soft key to change the audio settings or the current active call.

The Actvate context-sensitive soft key appears when the highlighted call is not the selected call.

Press the Actvate context-sensitive soft key to place the current call on hold and activate the call you want to connect to.

This context-sensitive soft key is also used to retrieve calls parked against the user.

Note: The Actvate context-sensitive soft key never appears at the same time as the Audio context-sensitive soft key

158

While on an active call more…

Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

When you press the more… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the more… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[Trnsfer] [more...]

• If you press the more… contextsensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [more…]

• If you press the more… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[NewCall] [Audio] [more…]

When you press the more.… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

Trnsfer Press the Trnsfer context-sensitive soft key to transfer the current call.

159

While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[Conf] [Prefs] [more…]

160

Prefs


Press the Prefs context-sensitive soft key to display the Preferences menu.


1.


2.

Audio—use to adjust tones and volume settings and to configure a USB headset.

3.


— Programmable keys


— Call Fwd Notification

— Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone.

4.


5.


— Alpha Dialing

— Search Method




— Time

161


Prefs more…

6.


— Server Settings

— Device Settings

— Diagnostics


— Licensing

— Lock

7.


— USB Mouse

— USB Keyboard

— USB Headset

— USB flash drive

8.

User Settings—use to modify the following:

— Call Settings

Press the more… context-sensitive soft key to return to the first menu list of contextsensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[NewCall] [Audio] [more…]

162


To access a call on hold when multiple calls are on hold:

1.

Press the Up/Down navigation key to highlight a call on hold.

Chad

2.

To retrieve the highlighted call on hold do one of the following:

— Press the Line feature key beside the flashing LCD indicator.

— Press the Hold fixed key to retrieve a call on hold.

To make a call on hold the active call:

1.

Press the Up/Down navigation key to highlight a call on hold.

Actvate

2.

Press the Activate context-sensitive soft key to make the highlighted call on hold the active call.

This removes the call from on hold and automatically places the previous call on hold.

163


Using call conferencing

You can use the Conference feature to establish a conference call between the active call and calls on hold. The Conference feature is available when you are on an active call.

To use call conferencing:

1.

Enter the first phone number or SIP address that you want to call.

2.

Place the active call on hold.

3.

Make a second call.

Conf

Feature

4.

When the second call is connected, choose one of the following methods to establish a conference call:

— Press the Conf soft key and then press the line button of the first held call.

OR

— Press the Feature soft key.

164


— Enter 3 on the keypad.

— Press the Enter button.

— Press the Line button of the first held call.

Transferring a call

When more than one call is on hold, the call you want to transfer must be the active call. For more information, see “To make a call on hold the active call:” on page 163 .

Note 3: The IP Deskphone does not automatically place the call you want to transfer on hold. To prevent the caller from hearing the transfer process, place the caller on hold and then complete the transfer process.

To transfer a call to another telephone:

1.

Press the Up/Down navigation key to highlight Transfer Call from the menu.

165


Trnsfer abc

Select

Transfr

Clear

Back

2.

Press the Trnsfer context-sensitive soft key while on a call to access the Trnsfer menu.

3.

Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input.

4.


— Enter the phone number or SIP address to which you are transferring the call.

— Select a contact from the Address

Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key.

Highlight a contact from the list and then press the Select contextsensitive soft key.

5.


— Press the Transfr context-sensitive soft key to connect the calling party.

— To erase the address you enter, press the Clear context-sensitive soft key.

— To return to the previous screen, press the Back context-sensitive soft key.

166

Yes

No

Back


The IP Deskphone prompts you with the following question, Consult with party?

6.


— Press the Yes context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.

— Press the No context-sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call.

— Press the Back context-sensitive soft key to return to the previous screen.

167


Using the Call Park feature

You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone. Using Call

Park does not tie up a line, because the call is held on the IP Office call server.

To park a call:

Feature 1.


Park 2.


3.


The deskphone displays the following prompt: PrkOn:>

4.

Using the key pad, enter an ID for the parked call. Enter an ID that is up to 9 digits in length. You will need to enter this ID when you retrieve the call from park.

5.

Press the Enter key.

Note: If there is currently an active called parked that uses the same ID as the one you have entered, the deskphone displays Forbidden. Enter a new ID.

168


Retrieving a Parked Call

You must have the retrieval code to retrieve a parked call from the server.

You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call.

To retrieve a parked call

Feature 1.


2.

Press the #74 on the key pad.

3.


The deskphone displays the following prompt: UnPark:>

4.

Using the key pad, enter the ID for the parked call.

5.


Note: If there is not currently an active called parked that uses the ID that you have entered, the deskphone displays

Forbidden.

169

Configuring custom settings


You can use the following additional features:

• “Programmable keys” on page 170

• “Assigning functions to programmable keys” on page 171

• “Configuring speed dial keys” on page 173

• “Querying programmable keys” on page 174

• “Configuring Privacy settings” on page 175

• “Audio Codecs” on page 177

• “Screensaver/screen lock” on page 178

• “Background image” on page 183

• “USB flash memory device support” on page 184

Programmable keys

You can configure the programmable keys on the IP Deskphone or on a

Key Expansion Module (KEM) to activate specific features. When you configure a programmable key, it acts as a short cut so that you do not need to enter a feature codes in order to activate the feature.

The IP Deskphone numbers the programmable keys on the IP

Deskphone from 1 to 4. Key 1 is reserved as the line key for the IP

Deskphone.

Figure 18 on page 171 shows the numbering of programmable keys on the IP Deskphone, as well as the numbering for three Key Expansion

Modules.

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Figure 18: Programmable key numbering


Assigning functions to programmable keys

You can program keys to activate any of the following features:

• Call Forward — feature code 4

• Paging — feature code 60

• Intercom Call — feature code 66

• Call Park — feature code 74

• Call pickup group — feature code 75

• Call pickup extension — feature code 76

• Do Not Disturb — feature code 85

To access the button programming screen:

Feature

1.


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2.

Enter *3 on the dialpad.

Feature

3.


The Button Programming screen displays and prompts you to Press a button.

4.

Press the programmable key that you want to assign a feature to.

The screen prompts you to enter a feature code.

5.


The screen displays the following prompt: F> .

6.

Enter a feature code using the keypad.

7.


The screen displays ‘Programmed’ and a label displays next to the programmable key to indicate the name of the assigned feature.

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Configuring speed dial keys

You can configure the programmable keys for speed dialing.

To configure speed dialing:

Feature

1.


2.

Enter *1 or *2 on the dialpad.

3.


The Speed Dial screen displays and prompts you to Press a button.

4.

Press the programmable key that you want to assign a feature to.

The screen prompts you to enter a phone number.

5.

Enter a phone number using the keypad.

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OK

6.

Press the Ok softkey.

Note: The screen prompts you to enter a label. Enter a label using the keypad, or press the Enter key to use the phone number as the label.

7.


The screen displays ‘Programmed’ and a label displays next to the programmable key to indicate the name of the assigned feature.

Querying programmable keys

You can query any of the programmable keys to confirm which function has been assigned to the key.

To query button programming:

Feature

1.


2.

Enter *0 on the dialpad.

3.


The Button Inquiry screen displays for 3 seconds and prompts you to press a button.

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Exit

4.

Press the programmable key that you want to query.

The screen displays text to indicate the name of the assigned feature for 3 seconds and prompts you to press a button for another query.

5.

When you are finished querying programmable buttons, press the Exit soft key.

Configuring Privacy settings

You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone. You can restrict the name, SIP address, or both from appearing on the screen.

Incoming call privacy

You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting.

To configure Incoming Call Privacy:

Prefs 1.

Press the Prefs context-sensitive soft key, select Misc Options , and then

Incoming Privacy from the menu.

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Change

Back

2.

Press the Up/Down navigation key to highlight one of the following:

— None (no restriction)

— Name (restricts only the name)

— Address (restricts only the address)

— All (restricts name and number)

3.


— Press the Change context-sensitive soft key to change the Incoming

Privacy restriction to the highlighted restriction.

— Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.

Outgoing call privacy

You can restrict the information for outgoing calls from your IP

Deskphone by configuring the Outgoing Call Privacy setting.

To configure Outgoing Call Privacy:

Prefs 1.

Press the Prefs context-sensitive soft key, select Misc Options , and then

Outgoing Privacy from the menu.

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Change

Back

2.


— None (no restriction)

— Name (restricts only the name)

— Address (restricts only the address)

— All (restricts name and number)

3.


— Press the Change context-sensitive soft key to change the Outgoing

Privacy restriction to the highlighted restriction.

— Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.

Audio Codecs

This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls.

You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls.

To change the codec while on the call, select Audio , Change codec , and then press OK .

The following context-sensitive soft keys are available on the Audio

Codes page:

• Ok —to view the Audio Codec Selection screen.

• Back —to return to the previous screen.

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Audio Codec Selection

The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls.

The following context-sensitive soft keys are available for selecting the audio codes:

• Select : The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec.

• Back : Allows you to return to the Audio Codec screen.

Audio Codec Ordering

The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls.

The following context-sensitive soft keys are available for the audio codec ordering page:

• Save —to save the current order as the new preferred codec order.

• MoveUp —to move the highlighted codec up in the list.

• MoveDwn —to move the highlighted codec down in the list.

• Back —to return to the Audio Codec screen.

The Audio Codec Ordering screen allows you to modify the order of preference of the codecs. You can reorder the preferences, and the changes to the ordering are saved.

Screensaver/screen lock

You can lock the display of the IP Deskphone using a timed Screensaver/

Lock.

When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the

IP Deskphone inactive.

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The ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More… context-sensitive soft key until ScrnSvr appears.

Pressing the ScrnSvr context-sensitive soft key causes the current screensaver timer to turn off, and activates the previously-selected screensaver.

Select the Display Screensaver menu item to display the screensaver settings screen.

The screensaver settings screen allows you to enable or disable your screensaver/lock. You can also configure various settings such as the delay before the screensaver starts, the background image to use, and the banner text to display when the screensaver/lock is active.

The following are the items on the displayed list:

• Mode —to enable or disable the screensaver and choose if the screensaver is to be password protected.

• Delay —to configure the time delay before the screensaver is invoked.

• Image —to select the background image to display when the screensaver is active.

• Text —to configure the text that appears on screen when the screensaver is active.

The following are the options available for the screensaver settings menu:

• Select —to select the currently highlighted setting.

• Back —to dismiss the screensaver setting.

Selecting the screensaver setting screen

The screensaver mode settings screen allows you to enable or disable the screensaver/lock.

Choose Prefs , Display and then select Display Screensaver to display the screensaver settings screen.

The screensaver mode setting lists the following items:

179


• Disable —to the disable the screensaver.

• Enable (no password) —to enable the screensaver with a password free mode.

• Enable (with password) —to enable the screensaver with a password mode.

The following are the options available for the screensaver settings menu:

• Select —to select the currently highlighted setting.

• Back —to dismiss the screensaver mode menu.

Note: Some options may not appear, depending on configuration.

Disabling the Screensaver displays a message confirming your selection.

Enabling the screensaver in no password mode displays a message confirming your selection.

Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you.

Enabling the screensaver in password protected mode prompts you to enter the password before logging in.

The screen lets you launch the user-defined password definition screen if it is enabled in the configuration.

The text on screen displays Enter user password to activate screensaver followed by a user input prompt.

The options, which are available for the Enable (with password) mode are as follows:

• Ok —Screensaver enabled message appears if the password is valid.

Invalid password message appears if the password is invalid.

• 123/abc —to toggle input mode between numeric or alphabet.

• Set —context-sensitive soft key appears only if the feature allows the setting of user-defined passwords. This key invokes a password definition screen that allows you to configure a password.

• Back —to dismiss the Enable (with password) mode menu.

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If the option to use a user-defined password is allowed, the interface

(screen) to configure the password, is accessed through the Set contextsensitive soft key on that screen. If a user-defined password is not allowed, then the Set context-sensitive soft key is not visible, and you can use only the primary user login password to enable the password– protected screensaver.

After the screensaver is activated, if the IP Deskphone is idle for the defined delay/time interval, the screensaver takes control of the

IP Deskphone.

The following option is available for the Enable (with password) mode:

• Unlock —if the screensaver is not password protected, this key press

(or any other) cancels the screensaver. If the screensaver is in a password–protected mode, pressing the Unlock context-sensitive soft key invokes a password input screen. The password must be correctly entered to cancel the screensaver.

If you enable the screensaver with no password mode:

• Any user interaction, key presses, mouse movement, or incoming call cancels the screensaver (without requiring a user password). This includes pressing the Unlock context-sensitive soft key.

• Incoming IMs do not cancel the screensaver.

• The programmed keys of attached Expansion Module(s) are cleared until the screensaver is deactivated. If you have logged on to the

IP Deskphone, you are not logged out, but the line key labels clear and are inactive until the screensaver is deactivated.

If you reboot the IP Deskphone when there is an active screensaver:

• If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login.

• If you have not enabled autologin, then the screensaver setting remains enabled, but not active, after you log back into the

IP Deskphone manually.

If you enable the screensaver with a password protected mode:

• User interaction, key presses, and mouse movements do not cancel the screensaver.

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• An incoming call displays showing caller ID and allows you to answer the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the

IP Deskphone. An Unlock context-sensitive soft key appears on the screen. You can unlock the IP Deskphone after answering the call.

• Pressing the Unlock context-sensitive soft key prompts you to enter the password for the screensaver. The primary user line key is displayed (but not active) during the password prompt to give an indication about whose password is in use.

• Picking up the handset and dialing digits activates the line function display for emergency calls only. If you try to place an outgoing call, a message is displayed and the screensaver starts again.

• If you make an emergency call while the screensaver is active, the call is placed using the primary user.

• The Network menu is accessible to administrators (double press of the services key) even when the screensaver is active.

• If user-defined passwords are allowed, a mechanism to disable the screensaver (allowing the administrator to reset the user-defined password) is accessible through the network menu. This mechanism also invokes remotely from the IP Deskphone console through an

SSH connection.

• All expansion modules are cleared of programmed keys until the screensaver is deactivated.

• If you reboot the IP Deskphone when there is an active screensaver:

— If autologin is enabled, then the screensaver remains active after the IP Deskphone reboots and completes the login.

— If autologin is not enabled, then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually.

Selecting an image to be viewed as a slideshow.

You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format.

These files are loaded on the IP Deskphone using the USB flash drive.

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Images for the 1120E IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1120E is 240 x 88.

Images can be displayed as a slideshow. Choose Prefs , Display ,

Display Screensaver , Images and then select Slideshow .

Background image

The IP Deskphone displays background images on the screen. From the preferences menu, you can browse the stored images on the file system and select an image for the user interface.

Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System.

Selecting an image screen

Select an image from a list of images currently stored on the Flash File

System of the device.

1.

To select background image, press the Prefs context-sensitive soft key, choose Display , and then Background Image .

2.

The following are the options available for the background selection screen.

• Select —to select the currently highlighted image.

• Back —to dismiss the Image selection screen.

After you select the background image you want to use, the confirmation screen appears.

Note: If the selected image is not effective, you need to cancel the selection.

3.

The following are the options available for the background confirmation screen.

• OK —to configure the selected image as background image.

183


• Cancel —to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-outs after 15 seconds.

USB flash memory device support

The IP Deskphone supports the browsing of files on a USB flash memory device. A simple file browser allows you to select an image file (or other type of file) and upload onto the IP Deskphone file system. The file manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive.

After you select the File Manager menu by choosing Services menu, you can navigate to the IP Deskphone file system and any USB drives attached. From there, you can either copy a file from the IP Deskphone onto their USB drive or from the USB drive to the IP Deskphone.

After you select a File manager, and there are no USB drives plugged into the IP Deskphone, the root screen of the IP Deskphone file system screen the screen that appears.

The following are the options available for the Root screen:

• Select —use to enter the selected folder.

• Delete —prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone).

• Exit —If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to previous menu. If you are already inside a folder, then the Back context-sensitive soft key acts the same as the ..

item and moves up one level in the directory structure.

After you select a File manager, and if the USB drives are plugged into the IP Deskphone, the screen that appears next is the Select Device screen. This screen lists the IP Deskphone, and USB drives that are available. After you select one of the items, the contents of that device

(folders and files appears), and ..

allows you to navigate back to the select drive screen.

The following are the options available for the Select Device screen:

184


• Select —to enter the selected device.

• Exit —to dismiss the file manager and returns to the Services menu.

After you select the device you want to navigate, one of the following screens in Figure 19 on page 186 appears:

185


Figure 19: File manager device browsing screen

186


The file manager browsing screen provides the following options:

Note: The context-sensitive soft keys change based on the selected item on the screen.

• Select —to enter into the selected folder.

• Back —to return to the previous screen

• Delete :

— If you select a file, it prompts for deletion and deletes files. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.

— If you select a folder on IP Deskphone, it prompts for deletion of all contents of the folder but not the folder.

— If you select a folder on USB device, it prompts for deletion of folder and all its contents. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.

• Send —appears only after you select a file.

— If you select a file on a USB device and press Send , you can send or copy the selected file to the IP Deskphone. Based on the file extension, the destination folder gets selected automatically

(for example: PNG files are sent directly to Images folder on the

IP Deskphone).

— If you select a file on the IP Deskphone and press Send , an error message appears if there is no USB drive that is currently plugged into the IP Deskphone. Sending files from the

IP Deskphone to another location on the IP Deskphone is not allowed.

— If you select a file on the IP Deskphone and press Send , you are directed to the USB folder you want to send the file to [Select

Destination Screen] while a USB drive is plugged in on the

IP Deskphone.

• Back —to dismiss the current screen and returns you to the device selection screen.

File Manager Select Destination prompt screen

The File Manager Select Destination prompt screen allows you to select the folder you wish to send or copy the previously selected file into.

187


The following are the options available for the Select Destination screen.

• OK —to enter in to the selected folder.

• Back —to return to the previous screen.

After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in Figure 20 on page 189 .

188

Figure 20: File Manager Select Destination screen


189


Note: The context-sensitive soft keys change based on the selected item on the screen.

Select —to enter the selected folder.

Done —to configure the current location as the destination for the send and initiates copy operation.

Back —to return to the previous screen.

Notes on File Manager

General notes for File Manager are as follows:

• Selection of the ..

item (or Back context-sensitive soft key) moves you one level up which results in going off the device and onto the select device screen in some cases. In the case of the current selection being a sub folder, the selection of ..

or the Back contextsensitive soft key has the identical behavior of moving up one level.

• Selection of a file causes the selected file to copy on to the

IP Deskphone flash file system, or to invoke a specific handler for the selected file (configured after this screen is invoked by other mechanisms). Specific example of this is a device configuration file which causes the IP Deskphone to update with selected file rather than to copy the file to a folder.

• Based on the extension of the selected file, validation routines runs to verify the file size, the free space available on the FFS, including restrictions that can be defined for safe usage (example limit of XX images or ring tones on the IP Deskphone [based on model]).

• Files having unknown extension must not be available for any action.

The IP Deskphone attempts to perform actions of file types and extensions it recognizes.

Scenarios for the use of the USB screens are as follows:

Scenario 1 - If you want to copy an image file from the USB drive into the IP Deskphone:

• Log on to the device and plug the USB flash drive into the

IP Deskphone USB port.

• Press the Services hard key and choose File Manager .

190


• Select Flash Disk device . The contents of the device are displayed.

• Select the file you wish to copy and then press Send .

• You are prompted to select the device you wish to send the selected file.

• Select the IP Deskphone as the destination device.

• The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file. In this case, the image file copies the images directory of the flash file system on the

IP Deskphone.

• A success message appears on the screen displaying that the file is copied to the IP Deskphone successfully. Figure 21 on page 191 displays a sample success message.

Figure 21: Sample success message for File Manager operation

Note: After a file is selected, there can be multiple reasons why the handling cannot complete. The file size may exceed allowed limits, there may not be enough space on disk, a file with the same name may already exist, or actions on the selected file type may not be allowed (configuration flag).

Error conditions display a message on the screen, and any action that may take some time to complete displays the In progress… message on the screen as shown in Figure 22 on page 192 .

191


Figure 22: Sample failure message for File Manager operation

Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive:

• Log into the device and plug the USB flash drive into the USB port of the IP Deskphone.

• Press the Services hard key and choose File Manager .

• Select the IP Deskphone from the select device screen.

• The contents of their IP Deskphone are displayed. Navigate to

Sounds folder.

• Select the file you require and press the Send context-sensitive soft key.

• You are prompted to select the destination folder on the plugged in

USB drive.

• Navigate to the folder MyRings and press the Done context-sensitive soft key to start the operation.

• The file is then validated (some files are not allowed to copy) and sent to the selected destination appears on the screen displaying that the file is copied on the IP Deskphone.

If file copying cannot complete due to insufficient space on the USB device, or due to the selected file type not being enabled in the File

Manager (device configuration), then an error message is displayed on the screen.

192


An error message displays on the screen due to insufficient space on the

USB device, or the selected file type not being enabled in the File

Manager (device configuration).

193

Maintaining the IP Deskphone


The following chapter describes the following topics:

• “Viewing the IP Deskphone information” on page 194

• “Accessing the services menu” on page 195

• “Network menu” on page 203

• “Automatic remote software updates” on page 204

Viewing the IP Deskphone information

To view the Phone information for the Avaya 1120E IP Deskphone:

1.

Press the Services hard key and select

Phone Information from the menu.

You can view the following information:

• Load Ver

• Software

• E.M Software

• FeatActv

• Srv Pkg Location

Note: You cannot make any changes to the setting from this menu.

Viewing additional phone information

When you view the Phone Information menu, you can use the following context-sensitive soft keys to display additional information:

• Details

• E911

194


• USB

The Details soft key lists the following information:

• Primary User : Primary Logged in User name.

• Primary Domain : Primary login domain.

• MAC : Device MAC address.

• IP : IP Deskphone IP Address

• Device Licensing/Token usage information : License or token usage information for the IP Deskphone. It is an optional item in the

IP Deskphone information.

The contents of this screen include user and IP Deskphone identifiable information that may need to be protected (per US Federal/DoD requirements/guidelines).

Attention: The administrator can disable the Details contextsensitive soft key on the main Phone Information screen to hide information that is protected. If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information details screen.

To view information about the USB port press the USB context-sensitive soft key after you access the Phone Information screen. The screen displays the name of the USB device, if attached. You can use a standard

USB flash drive to to upload specific files or preferences into the

IP Deskphone.

To view information about E911 press the E911 context-sensitive soft key after you access the Phone Information screen.

Accessing the services menu

Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features.

195


To access the services menu:

Press the Services hard key.

The Avaya 1120E IP Deskphone displays the following menu:

1.

Search—use to perform local/global search.

2.

Login

3.

Logout— use to logoff the IP Deskphone. For more information, see

“Logging off from the IP Deskphone” on page 69 .

4.

Check for Updates—use to check for the latest software update for the IP Deskphone. For more information, see “Checking for updates” on page 196 .

5.

Reset Phone—use to perform a reset of the IP Deskphone. For more information, see “Resetting the IP Deskphone” on page 197 .

6.

File Manager—For more information, see “Erasing the user data” on page 198 .

7.

Logging System—use to enable/disable SIP logging.

8.

Phone Information—use to view phone details. For more information, see “Viewing the IP Deskphone information” on page 194 .

Checking for updates

You can check for the latest software update for your


To check for the latest software update:

1.

Press the Services fixed key.

2.

Select Check For Updates .

196

Select


3.

Press the Select context-sensitive soft key.

Yes

No

4.


— Press the Yes context-sensitive soft key check for the latest software update for your IP Deskphone.

— Press the No context-sensitive soft key to return to the previous menu without checking for an update.

Note: While the IP Deskphone checks for an update, it activates Do Not Disturb

(DND).

Resetting the IP Deskphone

You can use this feature to reset the IP Deskphone without unplugging the power cable.

To reset the IP Deskphone:

1.

Press the Services fixed key, and then select Reset Phone .

Select

2.

Press the Select context-sensitive soft key.

abc

3.


197


4.

Use the dialpad to enter your password.

Ok

Back

Yes

No

5.


— Press the Ok context-sensitive soft key.


The IP Deskphone prompts you with Reset

Phone?

.

6.


— Press the Yes context-sensitive soft key to proceed.

— Press the No context-sensitive soft key to return to the System menu.

Erasing the user data

The IP Deskphone stores user files that you eventually want to delete.

These files include:

1.

Profiles—user profile settings

2.

Sounds—downloaded tones or audio alerts

3.

Languages—downloaded language files

4.

System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.)

You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user.

198


To delete user data files:

1.

Press the Services fixed key.

abc

2.

Select File Manager .

Note: You must enter your login password to access the File Manager menu.

3.


4.

Use the dialpad to enter your password.

Ok

Back

5.


— Press the Ok context-sensitive soft key.


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Select

Delete

Exit

Back

6.


— Profiles

— Sounds

— Languages

— System file

— All files

7.


— To enter the selected folder, press the Select context-sensitive soft key.

— To delete contents of the selected folder, press the Delete contextsensitive soft key.

Note: Folders cannot be deleted because they are on the IP Deskphone.

— If you are at the root folder of the flash disk, press the Exit contextsensitive soft key to return to the previous menu.

— If you are already inside the folder, press the Back context-sensitive soft key to return to the previous menu.

200


To delete a user profile:

Delete

Back

1.

Press the Up/Down navigation key to highlight the user profile you want to delete.

2.


— Press the Delete context-sensitive soft key to delete the highlighted user profile from the list.


3.

Log off or restart the IP Deskphone to complete the process.

To delete a sound file:

Delete

Back

1.

Press the Up/Down navigation key to highlight the sound file you want to delete.

2.


— Press the Delete context-sensitive soft key to delete the highlighted sound file from the list.


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To delete a language file:

Delete

Back

1.

Press the Up/Down navigation key to highlight the language file you want to delete.

2.


— Press the Delete context-sensitive soft key to delete the highlighted language file from the list.


To delete a log file:

1.

Press the Up/Down navigation key to highlight the log file you want to delete.

Delete

Back

2.


— Press the Delete context-sensitive soft key to delete the highlighted language file from the list.


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To delete the system file without deleting the user profile:

Next

Back

1.


— Press the Next context-sensitive soft key to delete the system file.


2.

Log out or restart the IP Deskphone to complete the process.

To delete all files:

Next

Back

1.


— Press the Next context-sensitive soft key to delete the system file and user profiles.


2.

Log out or restart the IP Deskphone to complete the process.

Network menu

Primarily, the system administrator is the only person authorized to access the network menu and to use an administration password to access the items.

The following Network menu items are available:

• Server Settings—to select and edit domains

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• Device Settings—to configure the network settings

• Diagnostics—to run a trace route or send a ping to diagnose the network connection

— IP Set and DHCP information

— Network Diagnostics tools

— Ethernet Statistics

— IP Network Statistics

— USB Devices

— Advanced Diag Tools

— Test Key

• Lock Menu—to access to the Network Menu

To access the Network menu:

Prefs

1.


— Press the Services fixed key twice quickly.

— Press the Prefs context-sensitive soft key, and then select Network from the menu.

Note: You need to enter an administration password to access the

Network menu items.

Automatic remote software updates

Note: Your system administrator must enable Remote check for

update for this feature to work.

Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and Yes and No context-sensitive

204

Maintaining the IP Deskphone soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute.

If you press Yes , the software download begins.

If you are using your IP Deskphone (this includes on hold, on a conference call, or when your IP Deskphone is ringing) and you press No , the call is not disconnected and the software update does not occur. The

IP Deskphone displays the software download prompt again in three minutes a total of three times.

If, after the third notification, you press No or no key is pressed, the software update does not occur. Your IP Deskphone attempts the software download process again in two hours.

Note: If you allow the update to proceed and the server is down, the

IP Deskphone does not ask for updates again.

205

Visual indicators


The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state.

Display screen icons

Table 17 on page 206 lists the display icons of the IP Deskphone.

Table 17: Display screen icons (Part 1 of 2)

Component

Call State

Icon

On hook

Incoming/Outgoing call (phone ringing)

On the phone

On hold

Missed call

Feature button icons

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Table 17: Display screen icons (Part 2 of 2)

Component Icon

Do Not Disturb

Call Forward

Inbox

Incoming Call Answered

Incoming Call Missed, New

Incoming Call Missed, Reviewed

Visual Alerter/Message Waiting Indicators

The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.

207


Table 18 on page 208 lists the visual indicator and the LED status.

Table 18: Visual Alerter/Message Waiting Indicator

LED

Red LED

Visual indicator

Voice mail left by caller

Incoming call (phone ringing)

LED status

Steady red light until message is reviewed.

Fast blinking red light.

Monitoring other extensions

Your system administrator may enable you to monitor the status of other lines. When this feature is enabled, you can use the visual indicators on your IP deskphone to monitor whether other extensions are idle or busy.

You can also answer calls to those extensions.

Table 19 on page 208 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are monitoring.

Table 19: Visual indicators for monitored lines

Icon Line status

Idle

Flashing Ringing

Solid

Busy

208

Quick reference

Quick reference

This section provides a quick reference guide for the IP Deskphone. See the following sections for more information:

• “Fixed keys” on page 209

• “Commonly used functions” on page 211

• “Context-sensitive soft keys” on page 212

• “Display screen icons” on page 216

Fixed keys

The Avaya 1120E IP Deskphone is available with either icon fixed keys or

English text fixed keys. Both types are presented below.

Short-cut and navigation function keys

Copy information from the Address Book,

Inbox, Outbox.

Access Search, Login, Logout, Check For

Updates, Reset Phone, File Manager,

Logging System, and Phone Information.

Press twice quickly to access the Network menu.

Quit or exit from a menu.

Access your inbox to view all calls or missed calls and to return a call.

209

Quick reference

Telephone feature keys

Access your outbox to view all calls made and to place a call to a previously called contact.

Access your address book to view, add or edit entries or initiate a call.

Use the Enter key to select highlighted menu items and to set preferences. The

Enter key duplicates the function of the phone and select context-sensitive soft keys.

Use to increase the volume of the handset, headphones, phone speaker

(handsfree) and alerting volume (phone ringing).

Use to decrease the volume of the handset, headphones, phone speaker

(handsfree) and alerting volume (phone ringing).

Use mute to listen to the call without transmitting. The red LED on the Mute key lights when the Mute feature is enabled.

Activates the built in speaker and microphone. The red LED on the

Handsfree key lights when the Handsfree feature is enabled.

210

Quick reference

Use to release a call (hang up) and to exit a menu when not on an active call.

Activates your IP Deskphone headset when connected. The red LED of the

Headset key lights when you use a headset.

Use to place a call on hold or to retrieve a call on hold.

Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label is abc, you can enter alphabetic text and when the context-sensitive soft ley label is 123, you can enter numbers.

Commonly used functions

Procedures for the most commonly used functions are provided below.

Login

1.

Enter your User ID and press the Login key.

2.

Enter your password and press the Next key.

3.

To permanently login, press the Next key.

To login for a period of time, press the Timed key, enter the duration of your login, and press the Next key.

Logout

4.

Press the Services hard key and then select Logout.

5.

Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input.

6.

Press Logout context-sensitive key.

Making a call

211

Quick reference

• Lift the Handset or press the Headset key, Handsfree key or the

Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number.

• Press the Services hard key, select Search , select an entry in the

Address Book, and then press the Call key.Lift the Handset or press the

Headset key, Handsfree key or the Line feature key and dial from the

Address Book or Inbox/Outbox as follows:

– 1. Press the Address Book or Inbox or Outbox key.

– 2. Navigate to the required entry.

– 3. Press the Select key to conect.

Answering a call

Perform one of the following to answer a call:

• Press the Handsfree key

• Press the Headset key

• Press the Line key

• Press the Answer key

• Pick up the Handset.

If you choose not to answer the call, you can press one of the following keys:

Ignore—Stops call ringing

Making an emergency call

To make an emergency call, logging on is not required. Choose one of the following options:

• Lift the Handset and dial the emergency number.

• Press the Handsfree key and dial the emergency number.

• Press the Headset key and dial the emergency number.

Context-sensitive soft keys

The following context-sensitve key menus are provided below:

• “Idle phone display” on page 213

• “Active call display” on page 214

212

Idle phone display

Feature Msgs Redial More...

Quick reference

More… context-sensitive soft key menu (first)

Feature 123/abc Prefs More...

A description of the context-sensitive soft keys available with the phone is idle is provided below.

Redial or NewCall

Redial the last dialed number.

• If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt).

abc or 123

Toggle between alpha and numeric input modes.

• To type letters, abc must be displayed.

• To type numbers, press abc to display 123 on the menu list.

Msgs

Display the Messages menu.

1.Voice Mail—Use to access your Voice Mail. The IP Deskphone connects to the server to retrieve your Voice Mail.

ScrnSvr

Activate the screensaver (only if the screensaver feature is enabled).

Prefs

213

Quick reference

Display the Preferences menu.

1. Display—Adjust screen display settings.

2. Audio—Adjust tones and volume settings and configure a USB headset.

3. Feature Options—Program feature keys, call ignore actions, and call fwd notification.

4. Language—Change language.

5. Misc Options—Set alpha dialing, search method, privacy settings, #

Ends dialing, location, and time.

6. Network—Access Server Settings, Device Settings,

Diagnostics and Lock.

7. USB Locks—Enable or disable USB devices.

8. User Settings—Modify call settings, voice mail setting, and remembering settings.

More

Select a new menu list.

• When you press More..., the following context-sensitive soft keys appear:

– [abc] or [123]

– [Prefs]

Active call display

Feature Conf Trans More...

More… context-sensitive soft key menu

Feature Audio New Call More...

214

Quick reference

More… context-sensitive soft key menu

Feature Prefs More...

When you press the More… context-sensitive soft key for the third time, you return to the first menu list.

A description of the context-sensitive soft keys available with the phone is idle is provided below.

Conf

Obtain a dial tone to place another call during an active call.

• Use to make a conference call.

Trnsfer

• Transfer the current call to another location or contact.

Audio

1. Change audio setting—Use to change the audio settings based on the available bandwidth.

2. Monitor audio quality—Diagnostic tool to monitor the audio quality.

NewCall

Obtain a dial tone to place another call during an active call.

• Use to make a conference call.

• Behaves like the Conf Context-sensitive soft key.

Prefs

See “Idle phone display” on page 213 .

More…

215

Quick reference

Select a new menu list.

• When you press More..., a different selection of Context-sensitive soft keys appears.

– Press once to switch to: [NewCall].

– Press twice to switch to: [Prefs] [ ] [ ].

– Press three time to switch back to the main menu list: [Trnsfer]

[Audio].

Display screen icons

The table below provides a list of the following display screen icons:

• Call state—Icons to indicate the Call state of your phone.

• Inbox—Icons to indicate the status of each incoming calls in your

Inbox.

Call state

On hook

On the phone

On hold

Call Forward (enabled)

Do Not Disturb (enabled)

Outgoing call, Incoming call (ringing)

Missed call

Inbox

Incoming Call Answered

Incoming Call, Missed, New

Incoming Call, Missed, Reviewed

Icon

Icon

216

Limitations

Limitations

Table 20 on page 217 lists the limitations for Avaya 1120E IP

Deskphones when used with IP Office 7.0.

Table 20: Limitations

Item

Decline softkey

Call Decline Reasons

# Ends Dialing

Call Subject

Function

The Call Decline feature is not supported. Pressing the Decline softkey that displays during an incoming call will not decline the call.

Call Decline Reasons are not supported. A menu item for Call

Decline Reasons displays on the IP deskphone when you select Prefs >

Feature Options, but will not function.

A menu item for # Ends Dialing displays on the IP deskphone when you select Prefs > Misc Options, but this feature is not supported. The option is disabled by default; Avaya recommends that you do not change this setting.

The Call Subject feature is not supported. A menu item for Call

Subject displays on the IP deskphone when you select Prefs > Feature

Options, but information that you enter here will not be.included in the call.

217

Limitations

218

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Magnus Holmgren

Greg Roelofs

Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are

Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.

For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals:

Andreas Dilger

Dave Martindale

Guy Eric Schalnat

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Paul Schmidt

Tim Wegner

The PNG Reference Library is supplied "AS IS". The Contributing

Authors and Group 42, Inc. disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The Contributing Authors and Group 42, Inc. assume no liability for direct, indirect, incidental, special, exemplary, or consequential damages, which may result from the use of the PNG

Reference Library, even if advised of the possibility of such damage.

Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions:

1. The origin of this source code must not be misrepresented.

2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source.

3. This Copyright notice may not be removed or altered from any source or altered source distribution.

The Contributing Authors and Group 42, Inc. specifically permit, without fee, and encourage the use of this source code as a component to supporting the PNG file format in commercial products. If you use this

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Third party terms source code in a product, acknowledgment is not required but would be appreciated.

A "png_get_copyright" function is available, for convenient use in "about" boxes and the like:

printf("%s",png_get_copyright(NULL));

Also, the PNG logo (in PNG format, of course) is supplied in the files

"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).

Libpng is OSI Certified Open Source Software. OSI Certified Open

Source is a certification mark of the Open Source Initiative.

Glenn Randers-Pehrson glennrp at users.sourceforge.net

December 18, 2008


Kern_random

The following component is licensed under kern_random license:

Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.

Kern-random License

.\" This code is derived from software contributed to Berkeley by Chris

Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

.\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

.\" 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

.\" 3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

.\"This product includes software developed by the University of

California, Berkeley and its contributors.

.\" 4. Neither the name of the University nor the names of its contributors

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Third party terms may be used to endorse or promote products derived from this software without specific prior written permission.

.\"

.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND

CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A


THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,

INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR







USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY

OF SUCH DAMAGE.

.\"


Wchar functions

The following component is licensed under wchar functions license:

Wchar functions

Wchar functions License

.\" Copyright (c) 1990, 1991, 1993

.\"The Regents of the University of California. All rights reserved.

.\"

Copyright (c) <YEAR>, <OWNER>

All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice,

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Third party terms this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND

CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A


THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR

ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR







USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY

OF SUCH DAMAGE


Libjpeg

The following component is licensed under libjpeg license:

Libjpeg

Libpeg License

This software is copyright (C) 1991-1998, Thomas G. Lane.

All Rights Reserved except as specified below.

Permission is hereby granted to use, copy, modify, and distribute this software (or portions thereof) for any purpose, without fee, subject to these conditions:

(1) If any part of the source code for this software is distributed, then this

README file must be included, with this copyright and no-warranty notice

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Third party terms unaltered; and any additions, deletions, or changes to the original files must be clearly indicated in accompanying documentation.

(2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group".

(3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences; the authors accept

NO LIABILITY for damages of any kind.

These conditions apply to any software derived from or based on the IJG code, not just to the unmodified library. If you use our work, you ought to acknowledge us.

Permission is NOT granted for the use of any IJG author's name or company name in advertising or publicity relating to this software or products derived from it. This software may be referred to only as "the

Independent JPEG Group's software".

We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor.


T-Rex

The following component is licensed under the T-Rex license:

T-Rex

T-Rex License

Copyright (C) 2003-2004 Alberto Demichelis

This software is provided 'as-is', without any express or implied warranty.

In no event will the authors be held liable for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented;you must not claim that you wrote the original software.If you use this software in a

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Third party terms product, an acknowledgment in the product documentation would be appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.


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Terms you should know


Alphanumeric Dialing

Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your IP Deskphone.

Call Decline

This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.

Call Forward

This is a feature that you can use to transfer incoming calls to a predefined phone number or SIP address.

Call Server

This is the equipment operated by your service provider that manages the calls to and from your phone.

Call Subject

This is a feature that you can use to send a message to the person you are contacting as they receive the call from you. A

Call Subject appears on the display screen if the receiving telephone has a display screen and is capable of displaying Call

Subjects.

Category 5 (Cat5)

This is a cable and its associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT,

100BaseT4, and100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e.

Normally, Cat5e cable has four pairs of copper wire.

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Category 6 (Cat6)

This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with

10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable normally has four pairs of copper wire.

Conference Call

The Conference Call feature joins two calls on your phone into one 3-way call. You and the other two callers can speak together.

context-sensitive soft keys

This is a set of four programmed keys directly beneath the display area. You use these keys to access and select menu items.

Copy Key

This is a fixed key used to copy entries to your Address Book.

Date/Time display

The IP Deskphone shows the current date and time when the telephone is in an idle state.

Directory Number (DN)

This is a telephone number you enter to initiate a call, for example, (555) 555-5555.

Domain

This is the Internet Protocol address to which the IP Deskphone connects when you logon.

Do Not Disturb

This is a feature you activate to block all incoming calls.

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Enter key

The center key of the Navigation Cluster key is used to select menu items and to confirm changes. The Enter key duplicates the function of the context-sensitive soft keys Select, and Set.

Expansion Module

The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The

Avaya 1120E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules.

Feature Status Indicator

This refer to an LCD or an LED signal that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.

Fixed keys

These are the hard-labeled keys of the IP Deskphone that have a specific function.

Goodbye key

This is the fixed key used to end an active call or exit an active menu.

Handsfree key

This is the fixed key used to activate Handsfree.

Hold key

This is the fixed key used to place an active call on hold.

Indicator

This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off.

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Message/Inbox

This is a fixed key on your IP Deskphone that connects to your

Call Inbox.

Mute

This is a fixed key used to listen to a call without transmitting.

Navigation keys

These are keys used to scroll through menus and lists that appear on the LCD display screen.

Off-Hook

The term off-hook is applied when (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the telephone, or (d) a line is automatically selected for an outgoing call.

Parked Call

This is an active call you park on the server or to another user that can be retrieved from another phone.

Quit key

This is a fixed key you use to exit an active menu.

Ringback/ring tone

This is a sound indicating that a call you make is ringing at its destination.

Shift/Outbox

This is a fixed key you can use to connect to your Call Outbox.

Session Initiation Protocol (SIP)

Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users.

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SIP Address

This is an IP address that is assigned to a user, such as [email protected] that is used to send IMs and to initiate calls.

User interface

This consists of screen displays that interact with the end user as a result of an action or event.

User Profile

Your User Profile that contains your specific settings and data saved and available when you logon to the IP Deskphone.

Visual Alerter/Message Waiting indicator

This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on.

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