Welcome

Welcome

Your Avaya 1120E IP Deskphone brings voice and data to your desktop.

The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. You can upgrade the software on your IP

Deskphone to communicate using Session Initiation Protocol (SIP).

In this guide, the labels for programmable keys appear beside the keys and labels for context-sensitive soft keys appear directly above the keys.

Figure 1 shows the programmable keys and context-sensitive soft keys.

Figure 1: Programmable keys and context-sensitive soft keys

Programmable keys

Line 1 (Reserved)

Context-sensitive soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• three programmable keys with labels and indicators

• one reserved line key

• four context-sensitive soft keys

• graphical, high-resolution LCD display, backlit, with adjustable contrast

9

Welcome

• high-quality speaker phone

• volume control keys for adjusting the ringer, speaker, handset, and headset volume

• six specialized keys:

— Quit

— Directory

— Inbox

— Outbox

— Services

— Copy

• six call-processing fixed keys:

— Mute

— Handsfree

— Goodbye

— Expand

— Headset

— Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse

Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Protocol (DHCP) network configuration

• hearing aid compatibility

• intercom/paging support

• secure digits when accessing voice mail during a call

• logging off the IP Deskphone without entering a password

• dialing a call from the Inbox

10

Welcome

• the capacity to attach up to three Expansion Modules for Avaya 1100

Series IP Deskphones, adding up to 54 programmable keys

Avaya 1120E IP Deskphone controls

Figure 2 on page 11 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

Feature Status Indicator

User-defined feature keys

Visual Alerter/Message

Waiting Indicator

Handset

Speaker

Copy

Services

Quit

Volume control

Mute

Handsfree

Enter

Dialpad

High resolution display screen context-sensitive soft keys

Inbox

Outbox

Directory

Goodbye

Expand

Headset

Hold

Navigation

Cluster

11

Welcome

This section describes the controls on your IP Deskphone. Your IP

Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are User-defined keys , with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and headset microphones.

Note: When you enable mute, a red

LED on the Mute key remains lit.

12

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the IP

Deskphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the

LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 32 .

Use the Enter key, at the center of the

Navigation Key Cluster , to select menu items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set .

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

13

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on the

Headset key lights to indicate that the headset is in use.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Use the Dialpad to enter numbers and text.

To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or continue navigate the list of items.

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator lights. Also, when the ringer sounds, this indicator flashes.

Press the Copy key to copy contact information from one source such as the

Address Book to a destination such as a feature key.

14

Welcome

Press the Services key to access the following features:

1.

Search—search in the local directory

(personal Address Book) and the global directory (network Address Book for names and telephone numbers)

2.

Login—log in to your IP Deskphone.

3.

Logout—log out of your IP Deskphone.

4.

Check For Updates—check for the latest software update for the IP Deskphone.

5.

Reset Phone—reset your IP Deskphone.

6.

File Manager—manage the

IP Deskphone file system and USB

Devices attached to the IP Deskphone.

7.

Logging System—enable or disable the logging process.

8.

Phone Information—view information about the hardware and software on your IP Deskphone, including user information.

Press the Services key twice quickly to access the Network menu.

Press the Quit key to cancel the current operation or to exit the menu.

Note: Pressing the Quit key does not affect the status of active calls.

15

Welcome

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active IP Deskphone.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a

shift key.

Press the Directory key to access the

Address Book and the Friends list.

Note: You can access the Address

Book while on a call and start a new call with a highlighted contact.

16

Welcome

Avaya 1120E IP Deskphone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides the status of the line key and the programmable keys.

• The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides context-sensitive soft key label information.

Figure 3: IP Deskphone LCD screen

Upper display area

User-defined

feature key labels

Middle display area

Date/Time display

Call party information

Menu information

Directories information

Lower Display Area context-sensitive key labels

17

Welcome

Cleaning the Avaya 1120E IP Deskphone

LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the

IP Deskphone. Using anything other than a soft, dry cloth can contaminate

IP Deskphone components and cause premature failure.

Context-sensitive soft keys

Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.

Figure 4 on page 18 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

18

Welcome

Table 1 on page 19 lists the context-sensitive soft keys that you can use to access menu items when the phone is idle..

Table 1: Menu items accessed through context-sensitive soft keys

(Part 1 of 5)

Item Function

Feature Press soft key to activate features on your phone. When you press the Feature soft key, a prompt displays, where you can enter the code of the feature you want to activate. Use the Feature soft key to activate the following functions:

— Conference

— Call Forward

— Last Number Redial

— Page

— Dial Voice Call (Intercom call)

— Call Park/Retrieve

— Call Pickup Group

— Call Pickup Extn

— Do Not Disturb

— Voice Mail Access

— Button Programming

(Programmable keys)

— Button Programming Query

The Feature soft key is contextsensitive.

19

Welcome

Table 1: Menu items accessed through context-sensitive soft keys

(Part 2 of 5)

Item Function

Redial or NewCall

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key appears and has the same effect as pressing the primary user line key

(dial prompt).

Msgs

Press the Msgs context-sensitive soft key to access the following features:

1.

Voice Mail—use to call your Voice

Mail number.

2.

Missed Call Notification—use to access your Missed Call details.

More… abc or 123

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

20

Welcome

Table 1: Menu items accessed through context-sensitive soft keys

(Part 3 of 5)

Item Function

Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1.

Display—use to adjust the display settings of the LCD screen.

2.

Audio—use to adjust tones and volume settings, access the

Codecs menu to configure a USB headset.

3.

Feature Options—use to configure the following:

— Call Ignore Action

— Missed Call Notification

21

Welcome

Table 1: Menu items accessed through context-sensitive soft keys

(Part 4 of 5)

Item Function

Prefs 4.

Language—use to change the interface language.

5.

Misc Options—use to access the following options:

— Alpha Dialing

— Search Method

— Incoming Privacy

— Outgoing Privacy

— Hold Mode: Private

— Time

6.

Network—use to access the following:

— Server Settings

— Device Settings

— Diagnostics

— Disable screensaver

— Licensing

— Lock

7.

USB Locks—use to lock or unlock the following USB devices:

— USB Mouse

— USB Keyboard

— USB Headset

— USB flash drive

22

Welcome

Table 1: Menu items accessed through context-sensitive soft keys

(Part 5 of 5)

Item Function

Prefs 8.

User Settings - use to modify the following:

— Call Settings

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 53 .

Figure 5: Idle display screen after dial pad input

Table 2 on page 23 lists the context-sensitive soft keys that you can use to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys (Part 1 of 2)

Item Function

Send Press the Send context-sensitive soft key to dial out the user input using the primary login of the IP Deskphone.

User input is run against the dialing plan.

23

Welcome

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys (Part 2 of 2)

Item Function abc or 123

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.

Subject Press the Subject context-sensitive soft key to configure a subject line to your outgoing call before pressing the Send context-sensitive soft key.

Exit Press the Exit context-sensitive soft key to clear the user input and return to the initial idle screen.

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page 24 .

Figure 6: In-call context-sensitive soft keys

24

Welcome lists the context-sensitive soft keys you can use to access menu items during an in-call session.

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 1 of 8)

Item Function

Trnsfer

Audio

Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact.

Press the Audio context-sensitive soft key to access the following features:

Tones

• Ring Pattern

— Select test patterns from 1 to 8

• Alerting Volume

— Set Desired volume

25

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 2 of 8)

Function Item

Audio Voice

• Configure the volume for the following:

— Handset Volume

— Headset Volume

— Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

Headset Selection

Select the active headset device:

• Wired, USB (if wired, then select type 1, 2 or 3)

• Enable HID Commands

(enable or disable)

• MHA Headset Type:

• MHA Back Light (enable or disable)

26

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 3 of 8)

Item

Audio

Activate

More…

Function

Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.

• Monitor Audio Quality—used to view details about the audio quality of an active call.

OR

The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).

Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… context-sensitive soft key, a different selection of contextsensitive soft keys appears.

27

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 4 of 8)

Item Function

More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys:

[NewCall] [More.…]

• If you press the More… context-sensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following contextsensitive soft keys.

[Conf] [Trnsfer] [Audio] [More…

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

NewCall Press the NewCall contextsensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call.

The NewCall context-sensitive soft key behaves like the Conf contextsensitive soft key.

28

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 5 of 8)

Item

More…

Function

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…]

When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1.

Display—use to adjust the display settings of the LCD screen.

29

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 6 of 8)

Item Function

Prefs

2.

Audio—use to adjust tones and volume settings and to configure a USB headset.

3.

Feature Options—use to configure the following:

— Call Ignore Action

— Missed Call Notification

4.

Language—use to change the interface language.

5.

Misc Options—use to access the following options:

— Alpha Dialing

— Search Method

— Incoming Privacy

— Outgoing Privacy

— Hold Mode: Private

— Time

30

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 7 of 8)

Item Function

Prefs

More…

6.

Network—use to access the following:

— Server Settings

— Device Settings

— Diagnostics

— Disable screensaver

— Licensing

— Lock

7.

USB Locks—use to lock or unlock the following USB devices:

— USB Mouse

— USB Keyboard

— USB Headset

— USB flash drive

8.

User Settings—use to modify the following:

— Call Settings

Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Conf] [Trnsfer] [Audio]

[More…]

31

Welcome

Table 3: Menu items accessed during an in-call session through contextsensitive soft keys (Part 8 of 8)

Item Function

Unlock The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.

Navigation keys

This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone.

Note: Menu items are sorted by number.

You can select menu items in one of the following ways:

• Press the corresponding number on the dialpad and then press the

Select soft key.

• Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.

32

Welcome

Table 4 on page 33 describes the navigation keys and their functions.

Table 4: Navigation keys and functions (Part 1 of 2)

Key

Navigation Key Cluster

Navigation Key Cluster

Function

Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you view caller ID.

Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search

Method is set to Index Search, you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key. For more information, see “Searching for a contact in the Address Book” on page 134 .

• Change the slide adjustment from left to right when you adjust such things as contrast or volume.

Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter and edit text.

• View the details of the selected call log entry in the Inbox and the

Outbox.

33

Welcome

Table 4: Navigation keys and functions (Part 2 of 2)

Key

Navigation Key Cluster

Function

Press the left side of the Navigation

Key Cluster to:

• Move cursor to the left when you enter and edit text.

• Leave the detail view of the Inbox or Outbox and return to the main

Inbox or Outbox. Operates like the

Back context-sensitive soft key.

Press the up or down arrows on the

Navigation Key Cluster to:

• Erase a character (backspace) when you enter and edit text.

• Highlight items in a list, such as

Address Book entries or items in your Call Inbox.

Using a USB Mouse

The IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.

Use your mouse to click a context-sensitive soft key label of the LCD screen to activate that item. When a menu is open, double-click on a menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu.

Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name.

To access the Network menu, right-click anywhere on the display.

34

Welcome

Note: USB mouse support is available for the

Avaya 1120E IP Deskphone but does not extend to added Expansion

Modules.

Available IP Deskphone call features

The IP Deskphone is supported by the Avaya IP Office 7.0 call server.

Your system administrator uses IP Office to assign call features to your IP

Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.

Note: Not all service providers support the entry of a SIP address to initiate a call, for example, [email protected]. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Security features

Before you can use your IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, and Call Outbox are inaccessible. Your ID and password also prevent unauthorized access to your user profile.

35

Welcome

Secure connection

Call security is identified by the presence of a security icon (padlock)

that is displayed on the IP Deskphone screen.

After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when:

• the IP Deskphone is idle

• you are on an active call

36