Imagine Communications v4.7 Nexio Motion Server Installation and Configuration Guide
إعلان
إعلان
Installation and Configuration Guide
Nexio® Motion Server v4.7
31-July-2015
Revision: Release
Nexio® Motion Server v4.7 Installation and Configuration Guide
Publication Information
© 2015 Imagine Communications Corp. Proprietary and Confidential.
Imagine Communications considers this document and its contents to be proprietary and confidential.
Except for making a reasonable number of copies for your own internal use, you may not reproduce this publication, or any part thereof, in any form, by any method, for any purpose, or in any language other than English without the written consent of Imagine Communications. All others uses are illegal.
This publication is designed to assist in the use of the product as it exists on the date of publication of this manual, and may not reflect the product at the current time or an unknown time in the future. This publication does not in any way warrant description accuracy or guarantee the use for the product to which it refers. Imagine Communications reserves the right, without notice to make such changes in equipment, design, specifications, components, or documentation as progress may warrant to improve the performance of the product.
Trademarks
Product names and other brands (such as ADC™, D-Series™, Nexio®, Nexio® Insight, Nexio® Motion,
PowerSmart®, Versio™) are trademarks or trade names of Imagine Communications or its subsidiaries.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation. All other trademarks and trade names are the property of their respective companies.
Contact Information
Imagine Communications has office locations around the world. For domestic and international location and contact information see: http://www.imaginecommunications.com/contact-us/
Support Contact Information
For domestic and international support contact information see:
Support Contacts (http://www.imaginecommunications.com/services/customer-care.aspx)
eCustomer Portal (http://support.imaginecommunications.com)
Academy Training (http://www.imaginecommunicationsacademy.com)
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Nexio® Motion Server v4.7
Installation and Configuration Guide Contents
Contents
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Nexio® Motion Server v4.7
Installation and Configuration Guide Contents
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Nexio® Motion Server v4.7
Installation and Configuration Guide
Overview
Overview
About this Document
This Installation Guide describes how to install and configure Nexio® Motion Server 4.5. This process applies to all versions of Nexio Motion Server 4.5, unless otherwise documented.
Application and Database Servers
This guide is based on an environment that has four servers: three application servers (Server
API, Core Services, and Device Manager Service) and a database server. If Nexio Motion Server is installed on less than four servers, all of the installation steps should be applied to the server that has multiple Nexio Motion Server component installed, unless otherwise noted.
Before You Begin
IMPORTANT: Before installing Nexio® Insight Server, uninstall any previous versions of the product.
IMPORTANT: Nexio Motion 4.5 can be installed without the Nexio® Insight App Server. In turn, this allows Nexio Motion to run on SQL Express (for small systems).
Domain Accounts
The following domain accounts are necessary to install and configure Nexio Insight Server. The actual account names may be defined by the installer.
[domain]\[Administrator] – This account is a member of the Administrators group within the specified domain. The installer uses this account to log on to the servers and install the Nexio
Motion Server software.
[domain]\[Motion] – This account is a member of the Users group, Performance Monitor Users group, and Administrators group within the specified domain. The installer uses this account to run Windows services that are created for Nexio Insight components, as well as to configure components
The following accounts are referenced in later sections of this guide. These values are provided for demonstration purposes only: ‘DOMAIN\Administrator’ and ‘DOMAIN\Motion.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Overview
Running Motion without Nexio Insight
If no Invenio Endpoint is specified during configuration, Motion works without authentication
(i.e. arbitrary credentials can be used). For configuration details see Motion4 Operations
Reference.
Tools folders
During installation a number of tools are installed for later use with Motion 4. These are located in the following folders:
C:\Program Files\Imagine Communications\Motion\Server\database.tools
•
Database Configuration tool (dbconfig.exe)
C:\Program Files\Imagine Communications\Motion\Server\server.tools
•
•
•
Motion Server Configuration utility (serverconfig.exe.)
Batch files: StopAllServices.bat and StartAllServices.bat are used to start or stop all the
Motion4 services. These batch files only work when the services are installed/registered as services.
REST service: The configuration executable (restaipconfig application icon.) is included in the server.tools folder. Configuration requires providing the Motion Url, Motion user, password, logpath, and REST Service listening port.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
Motion Server - All
Motion Server - All
Installing Nexio Motion Server and All
Components
Use the following procedure to install Motion Server with all components.
1. Select and run the Motion Server installer. This install file covers 64 bit installations.
2. On the Welcome screen click Next.
3. On the Custom Setup screen select 'Motion Server'.
4. Click the down arrow alongside the selected option and from the dropdown menu specify the location where the component will be installed (default recommended).
5. On the Custom Setup screen click Next.
•
•
•
(Option) Click Reset to reset install parameter original settings.
(Option) Click Disk Usage to review space usage on the specified install location.
(Option) Click back to go return to the previous screen.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Motion Server - All
6. On the User Information Screen enter the Nexio Motion Windows user credentials that
were created earlier (See Before You Begin>Domain Accounts ). When finished click Next.
7. On the ‘Ready to Install’ screen click Install.
8. On the Completion screen click Finish.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
Database Server
Database Server
Requirements
The following requirements must be met for the Database Server.
Operating System:
•
Windows® Server 2012 or later
(Included in the OS Install) Microsoft® .NET Framework 4.5 with latest Service Pack
Software:
•
•
•
•
Microsoft® SQL Server® 2012
HSMediaLibraries 14.8.4.20 or newer. (Extraction of media metadata is based on
HSMediaLibraries. Also needed for the CIFS Device Controller to work correctly, specifically for thumbnail generation.)
Magellan Diagnostic Logger
Optional: Nexio Insight Server 14.3 or newer (Authentication is based on Nexio Insight
Server)
Database Server Installation
The following pre-installation steps must be completed on the database server prior to installing
Nexio Motion Server software.
Log on to the database server using the [domain]\Administrator account details.
Adding Server Features
Use the following procedure to add server features.
1. Open the Server Manager by clicking Start > Administrative Tools > Server Manager.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
2. Select Features from the left-hand list. Click Add Features in the main window.
3. Select .NET Framework 4.5 in the list. Click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
4. Click Install.
Database Server
5. The Installation Progress window displays the installation status in a progress bar.
6. After the installation has completed successfully, On the Installation Results screen click
Close.
Installing SQL Server 2012
Use this procedure to install SQL Server 2012.
1. Install SQL Server 2012 by starting the SQL Server 2012 Installation Wizard. Click OK.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
2. Enter the product key and click Next.
Database Server
3. Accept the license terms and click Next.
4. Click Install to start installing the setup support files.
5. Verify that all setup rules have been passed. Note that the Windows Firewall rule generates a warning since firewall is enabled on the server. Click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
6. Select SQL Server Feature Installation and click Next.
7. Select the following features: Database Engine Services, and Management Tools – Basic /
Management Tools – Complete. Select Full-Text Search if you need to install Insight. Click
Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
8. Show details>> to confirm no failure is present and click Next.
Database Server
9. Accept the default values for the instance configuration. Click Next.
10. Click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
11. Click Use the same account for all SQL Server services.
12. Select NT AUTHORITY\NETWORK SERVICE from the dropdown menu and click OK.
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Installation and Configuration Guide Database Server
13. Change the Startup Type to Automatic for SQL Server Agent. Click Next.
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Installation and Configuration Guide
14. Select Windows authentication mode and click Add Current User. Click Next.
Database Server
15. Click Next.
16. Wait until the Installation Configuration Rules Wizard page is complete and then click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
17. Click Install.
18. On the Complete screen click Close.
Verify Settings
1. Start SQL Server Configuration Manager.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
2. Verify that Shared Memory, Named Pipes and TCP/IP are enabled. Note: SQL Server must be restarted if you change the values.
3. Close SQL Server Configuration Manager.
Modify Windows Firewall Advance Settings
1. Start Windows Firewall and click Advanced settings (Not needed in case if every Nexio
Motion Server component is installed on a single machine).
2. Click Inbound Rules.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
3. Click New Rule…
4. Select Port and then click Next.
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Installation and Configuration Guide Database Server
5. Select TCP. Select Specific local ports and enter the SQL Server port (1433 by default) and then click Next.
6. Click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
7. Unselect Private and Public and then click Next.
8. Enter SQL Server for the rule name and then click Finish.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
9. Close Windows Firewall.
Installing Nexio Motion Server Database components
1. Select and run the Motion Server installer. This install file covers 64 bit installations.
2. On the Welcome screen click Next.
3. On the Custom Setup screen expand the tree and select 'Database components'.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
4. Click the down arrow alongside the selected option and from the dropdown menu specify the location where the component will be installed (default recommended).
5. On the Custom Setup screen click Next.
•
•
•
(Option) Click Reset to reset install parameter original settings.
(Option) Click Disk Usage to review space usage on the specified install location.
(Option) Click Back to go return to the previous screen.
6. On the User Information Screen enter the Nexio Motion Windows user credentials that you created earlier. When finished click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
7. On the ‘Ready to Install’ screen click Install.
8. On the Completion screen click Finish.
Create the Nexio Motion database
Use this procedure to create the Nexio Motion Database.
Note: With Motion 4.7 the initial DB size is set to 1GB growth to 10%, and the fill factor is set to
60.
1. Navigate to C:\Program Files\Imagine Communications\Motion\Server\database.tools folder, and run dbconfig.exe.
•
•
(If Windows user access control is enabled, run it as administrator.)
This tool will create the Nexio Motion database.
2. Specify the following…
•
•
•
SQL Server Machine Name: Enter the hostname/IP address of the Database Server.
Database Name: Enter the name of the database to be created.
Database File Directory: Specify the database file path.
By default, the DB is installed in the SQL server instance data folder: C:\Program
File\Imagine Communications\Motion\Server\Database Files.
A check box allows the operator to override the default location, which then requires the user to enter the path to the DB.
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Installation and Configuration Guide Database Server
•
Note: This folder needs to exist on the SQL server machine and that SQL Server service
need to have R/W access to it.
User Name: The tool auto-populates the NT user with the information gathered from IIS
(i.e. The user credential provided at the setup time for the windows service and the app pool - along with the domain is used as a default value for the User name field of the windows authentication). The user can manually change this to whatever they require.
3. Click Create or Run Update Script button (if you click on create then tool will create a new empty database. If you click on Run update Script then tool will update older database to the newest.)
4. Click Create.
•
•
An event log window displays about the current progress
Errors are displayed in red in the log
Success is displayed in green
If successful, a single "OK" button is displayed.
If Failure, re-enable the main window is re-enabled so the operator can adjust the settings to correct the error and retry.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Database Server
About Database Keys and Description Column
With Motion v4.5 and higher, by default the configuration Database tables are populated with all possible keys used by the system. They also have a Description column describing each setting and its value boundaries.
About the IsSystem column: IsSystem means that the server uses that setting only and the server doesn't allow to get or change that setting through the client API.
(e.g.:MaintenanceMode, only the server can put itself into maintenance mode and can step out from that.)
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Nexio® Motion Server v4.7
Installation and Configuration Guide Server API Application Server
Server API Application Server
Requirements
The following requirements must be met for the Server API Application Server.
Operating System:
•
Windows® Server 2012 or later
(Included in the OS Install) Microsoft® .NET Framework 4.5 with latest Service Pack
Software :
•
Magellan Diagnostic Logger
Adding Server Roles
Use the following procedure to add server Roles.
1. Open the Server Manager by selecting Start > Administrative Tools > Server Manager.
2. The Server Manager window opens. Click Add Roles.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
3. Click Next.
Server API Application Server
4. Select Application Server.
5. Click Add Required Features.
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Installation and Configuration Guide Server API Application Server
6. Select Web Server (IIS) and then click Next.
7. Click Next.
8. Select Web Server (IIS) Support.
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Installation and Configuration Guide Server API Application Server
9. Click Add Required Role Services.
10. Click Next.
11. Click Next.
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Installation and Configuration Guide Server API Application Server
12. Click Next.
13. Click Install.
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Installation and Configuration Guide Server API Application Server
14. The Installation Progress window displays the installation status in a progress bar.
15. After the installation has completed successfully, click Close.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Server API Application Server
Installing Server API (Wcf)
The REST API replaces the WCF API, but not everywhere. External applications (from IC or third parties) should use only the REST API. Motion Client continues to use the WCF API.
Use the following procedure to install Server API (Wcf).
1. Select and run the Motion Server installer. This install file covers 64 bit installations.
2. On the Welcome screen click Next.
3. On the Custom Setup screen expand the tree and select Server API (Wcf).
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Installation and Configuration Guide Server API Application Server
4. Click the down arrow alongside the selected option and from the dropdown menu specify the location where the component will be installed (default recommended).
5. On the Custom Setup screen click Next.
•
•
•
(Option) Click Reset to reset install parameter original settings.
(Option) Click Disk Usage to review space usage on the specified install location.
(Option) Click Back to go return to the previous screen.
6. On the User Information Screen enter the Nexio Motion Windows user credentials that you created earlier. When finished click Next.
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Installation and Configuration Guide Server API Application Server
7. On the Ready to Install screen click Install.
8. On the Completion screen click Finish.
Installing Server API (REST)
The REST API is deployed it as part of the Motion Server package.
This API replaces the WCF API, but not everywhere. External applications (from IC or third parties) should use only the REST API. Motion Client continues to use the WCF API.
The configuration executable for the REST API service is included in the server.tools folder.
The REST API supports GET /workflows/versions/{id}, GET /tasks/{id}, and PUT /tasks/{id} routes.
Use the following procedure to install Server API (REST).
1. Select and run the Motion Server installer. This install file covers 64 bit installations.
2. On the Welcome screen click Next.
3. On the Custom Setup screen expand the tree and select Server API (REST).
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Nexio® Motion Server v4.7
Installation and Configuration Guide Server API Application Server
4. Click the down arrow alongside the selected option and from the dropdown menu specify the location where the component will be installed (default recommended).
5. On the Custom Setup screen click Next.
•
•
•
(Option) Click Reset to reset install parameter original settings.
(Option) Click Disk Usage to review space usage on the specified install location.
(Option) Click Back to go return to the previous screen.
6. On the User Information Screen enter the Nexio Motion Windows user credentials that you created earlier. When finished click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Server API Application Server
7. On the Ready to Install screen click Install.
8. On the Completion screen click Finish.
Configuring REST API
Configuration requires providing the Motion Url, Motion user, password, logpath, and REST
Service listening port.
1. Navigate to C:\Program Files\Imagine Communications\Motion\Server\server.tools folder, and run the restapiconfig application icon.
•
•
(If Windows user access control is enabled, run it as administrator.)
This tool will do the initial configuration.
2. Configure parameters on the Motion REST API dialog as required, then click Save.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Server API Application Server
Configure the Server
1. Navigate C:\Program Files\Imagine Communications\Motion\server\server.tools folder, and run serverconfig.exe.
•
•
(If Windows user access control is enabled, run it as administrator.)
This tool will do the initial configuration.
2. On the Login to Nexio Insight dialog….
•
Optional - Enter the Nexio Insight Server address.
•
•
Enter the password for Admin Nexio Insight user.
Click Login.
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Installation and Configuration Guide Server API Application Server
3. On the Nexio Motion 4 Server Configuration screen…
•
•
•
•
Edit the Motion4 Database link connection string:
Data Source=<Hostname/IP address of Motion Database Server>
Initial Catalog=<Name of Motion Database>
Enter Motion4 Server Address: http://<address of the current computer>/IMM4
Optional - Enter Nexio Insight Server Address.
Click Configure.
4. Click Configure.
•
•
An event log window displays about the current progress
Errors are displayed in red in the log
Success is displayed in green
If successful, a single "OK" button is displayed.
If Failure, re-enable the main window is re-enabled so the operator can adjust the settings to correct the error and retry.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Core Services Application Server
Core Services Application Server
Requirements
The following requirements must be met for the Core Services Application Server.
Operating System:
•
Windows® Server 2012 or later
(Included in the OS Install) Microsoft® .NET Framework 4.5 with latest Service Pack
Software:
•
Magellan Diagnostic Logger
Adding Server Features
Use the following procedure to add server features.
1. Open the Server Manager by clicking Start > Administrative Tools > Server Manager.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Core Services Application Server
2. Select Features from the left-hand list. Click Add Features in the main window.
3. Select .NET Framework 4.5 in the list. Click Next.
4. Click Install.
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Installation and Configuration Guide Core Services Application Server
5. The Installation Progress window displays the installation status in a progress bar.
6. After the installation has completed successfully, click Close.
Installing Core Services
Use the following procedure to install Core Services.
1. Select and run the Motion Server installer. This install file covers 64 bit installations.
2. On the Welcome screen click Next.
3. On the Custom Setup screen expand the tree and select Core Services.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Core Services Application Server
4. Click the down arrow alongside the selected option and from the dropdown menu specify the location where the component will be installed (default recommended).
5. On the Custom Setup screen click Next.
•
•
•
(Option) Click Reset to reset install parameter original settings.
(Option) Click Disk Usage to review space usage on the specified install location.
(Option) Click Back to go return to the previous screen.
6. On the User Information Screen enter the Nexio Motion Windows user credentials that you created earlier. When finished click Next.
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Installation and Configuration Guide Core Services Application Server
7. On the Ready to Install screen click Install.
8. On the Completion screen click Finish.
Configure the Server
1. Navigate C:\Program Files\Imagine Communications\Motion\Server\server.tools folder, and run serverconfig.exe.
•
•
(If Windows user access control is enabled, run it as administrator.)
This tool will do the initial configuration.
2. On the Login to Nexio Insight dialog…
•
•
•
Optional - Enter the Nexio Insight Server address.
Enter the password for Admin Nexio Insight user.
Click Login.
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Installation and Configuration Guide Core Services Application Server
3. On the Nexio Motion 4 Server Configuration screen…
•
•
•
•
Edit the Nexio Motion4 Database connection string:
Data Source=<Hostname/IP address of Motion Database Server>
Initial Catalog=<Name of Motion Database>
Enter Motion4 Server Address: http://<address of the current computer>/IMM4
Optional - Enter Nexio Insight Server Address.
Click Configure.
4. Click OK.
Starting Motion Services
Use this procedure to start Motion Services.
1. Open the Service Manager by clicking Start > Administrative Tools > Services.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Core Services Application Server
2. Navigate to Motion Services, and start all of them (6)
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
Device Manager Service Application
Server
Requirements
The following requirements must be met for the Device Manager Service Application Server.
Operating System:
•
•
Windows® Server 2012 or later
(Included in the OS Install) Microsoft® .NET Framework 4.5 with latest Service Pack
Software:
•
Magellan Diagnostic Logger
Adding Server Features
Use the following procedure to add Server features.
1. Open the Server Manager by selecting Start > Administrative Tools > Server Manager.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
2. Select Features from the left-hand list and then click Add Features in the main window.
3. Select .NET Framework 4.5 and Desktop Experience in the list.
4. Click Add Required Features.
5. Click Next.
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Installation and Configuration Guide Device Manager Service Application Server
6. Click Install.
7. The Installation Progress window displays the installation status in a progress bar.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
8. After the installation has completed successfully, click Close.
9. Click Yes to restart the computer.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
Installing Device Manager Service
Use the following procedure to install Device Manager Service.
1. Select and run the Motion Server installer. This install file covers 64 bit installations.
2. On the Welcome screen click Next.
3. On the Custom Setup screen expand the tree and select Device Manager Service and the required device controllers (Amberfin, Avide, CIFS, etc.).
• By Default the server installer only installs the CIFS and FTP Device Controllers. The operator can choose to select more Device Controllers if desired
The Device Controllers are categorized into functional sub components to allow for easier selection during installation.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
Categories are:
IT
CIFS
FTP
Video Processing
Telestream Vantage
Selenio Flex File
Dalet Amberfin iCR
Harmonic WFS
Nexio InstantOnline
Digital Rapids Transcode Manager
Nexio mCapture
Telestream Flip Factory
Archive
SGL Flashnet
FrontPorch Digital DIVA
Video Server
Nexio Server
Grass Valley K2 Summit
FIMS
Quality Check
Digimetrics Aurora
Interra Baton
Miscellaneous
VID Interplay
Anti Virus
4. Click the down arrow alongside each selected option and from the dropdown menu specify the location where the component will be installed (default recommended).
5. On the Custom Setup screen click Next.
•
•
•
(Option) Click Reset to reset install parameter original settings.
(Option) Click Disk Usage to review space usage on the specified install location.
(Option) Click Back to go return to the previous screen.
6. On the User Information Screen enter the Nexio Motion Windows user credentials that you created earlier. When finished click Next.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
7. On the Ready to Install screen click Install.
8. On the Completion screen click Finish.
On installation device controllers are deployed in their own individual folders:
•
...\Motion\Server\devicemanager\DeviceControllers\ftp
•
•
...\Motion\Server\devicemanager\DeviceControllers\k2
...\Motion\Server\devicemanager\DeviceControllers\diva
Configure the Server
9. Navigate to C:\Program Files\Imagine Communications\Motion\Server\server.tools folder, and run serverconfig.exe.
•
•
(If Windows user access control is enabled, run it as administrator.)
This tool will do the initial configuration.
10. On the Login to Nexio Insight dialog…
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Optional - Enter the Nexio Insight Server address.
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Enter the password for Admin Nexio Insight user.
Click Login.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
11. On the Nexio Motion 4 Server Configuration screen….
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•
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Edit the Nexio Motion4 Database connection string:
Data Source=<Hostname/IP address of Motion Database Server>
Initial Catalog=<Name of Motion Database>
Enter Motion4 Server Address: http://<address of the current computer>/IMM4
Optional - Enter Nexio Insight Server Address.
Click Configure.
12. Click OK.
Starting the Motion Device Manager Service
Use this procedure to start the Motion Device Manager Service.
1. Open the Service Manager by clicking Start > Administrative Tools > Services.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Device Manager Service Application Server
2. Navigate to Motion Device Manager Service, and start it.
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Nexio® Motion Server v4.7
Installation and Configuration Guide Upgrading Motion4 Server and Client
Upgrading Motion4 Server and Client
To upgrade Motion 4 Server and Client
1. Backup the Motion4 Database
2. Run config-backup.cmd from C:\Program Files\Imagine Communications\Motion using an
Administrator Command Prompt. Files are backed up to a conf-backup folder in the Motion folder.
3. Optionally also run the Backup System and Export the Environment Variables using the
Motion System Settings dialog.
4. Run StopAllServices.bat as Administrator in C:\Program Files\Imagine
Communications\Motion\Server\server.tools
5. Check to ensure that all services are stopped and stop any that are not.
6. Uninstall the Motion Client in Control Panel – Programs and Features.
7. Uninstall the Motion Server in Control Panel – Programs and Features.
8. Install the new version of the Motion Server.
9. Run config-restore.cmd from C:\Program Files\Imagine Communications\Motion using an
Administrator Command Prompt. Files are restored from the conf-backup folder in the
Motion folder
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Nexio® Motion Server v4.7
Installation and Configuration Guide Upgrading Motion4 Server and Client
10. Run dbconfig.exe from C:\Program Files\Imagine
Communications\Motion\Server\database.tools. Run the Update Script
11. Run StartAllServices.bat as Administrator in C:\Program Files\Imagine
Communications\Motion\Server\server.tools
12. Check to ensure that all services are started.
13. Install the new version of the Motion Client.
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Nexio® Motion Server v4.7
Installation and Configuration Guide
Troubleshooting
Troubleshooting
Contacting Support
To communicate with a Technical Support representative use the contact information appropriate to your region.
For domestic and international support contact information see:
In the Americas please contact:
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•
•
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Ph: +1 (888) 534-8246
Ph: +1 (416) 445-4032
WEB portal: http://support.imaginecommunications.com
Email: [email protected]
In Europe, please contact:
•
Ph (England): +44 118964 8100
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•
Ph (France): +33 1 4792 4400
Email: [email protected]
In Asia Pac please contact:
•
•
Ph (Sydney): +612 9479 4980
Email: [email protected]
•
•
•
Ph (Singapore): +65 6595 4615
Ph (Hong Kong): +852 2174 2555
Email: [email protected]
In UAE please contact:
•
•
Ph (Dubai): +971 (0) 4 4338260
Email: [email protected]
In India please contact:
•
Ph (Noida): +91 120 477 5454
• Email: [email protected]
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Nexio® Motion Server v4.7
Installation and Configuration Guide
Appendix
Appendix
Magellan Diagnostic Logging
The Magellan Diagnostic Logging viewer centralizes all the logging done by Motion 4.
All logging messages created by Motion 4 proper are listed under the Motion 4 application in the viewer
All the device controllers are listed under the Motion 4 Device Controllers application in the viewer.
For information on installing, setting up, and using the Magellan Diagnostic Loggers, reference the ‘Magellan Diagnostic Logging v2_Getting Started‘ manual and ‘Magellan Diagnostic Logging
v2_Server Setup Guide‘.
Software Location: The Magellan installer is located with the Motion 4 MSI.
Installing Magellan Diagnostic Logging viewer
1. Run MagellanDiagnosticLogging***.exe.
2. On the Welcome screen click Next.
3. On the File Version screen review the list of file versions that will be installed and then click
Next.
4. On the Ready to Install screen click Install.
5. The Setup Status screen shows the install progress.
6. On the Complete screen click Finish.
Process Explorer: Diagnostic Logging Default Settings
With Motion 4.7 and higher the following are default settings for Process Explorer Diagnostic
Logging:
Max storage: 4GB
file rolling size: 1GB
default verbosity: all but info and debug
This also means that no other verbosity settings are overwritten.
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