TracVision M5, M7 User Manual

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TracVision M5/M7

Switchplate Configuration

TracVision M5/M7

Switchplate Configuration

User’s Guide

This user’s guide provides all of the basic information you need to operate, set up, and troubleshoot the TracVision M5/M7 satellite

TV antenna system. For detailed installation information, please refer to the TracVision M5/M7 Installation Guide.

TracVision M5/M7 User’s Guide

Please direct questions, comments, or suggestions to:

KVH Industries, Inc.

50 Enterprise Center

Middletown, RI 02842-5279 USA

Tel: +1 401 847-3327

Fax: +1 401 849-0045

E-mail: [email protected]

Internet: www.kvh.com

KVH Europe A/S

Kokkedal Industripark 2B

2980 Kokkedal, Denmark

Tel: +45 45 160 180

Fax: +45 45 160 181

E-mail: [email protected]

Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail them to [email protected]. Your input is greatly appreciated!

KVH Part # 54-0419 Rev. D

© 2007-2009, KVH Industries, Inc., All rights reserved.

U.S. Patents Pending

TracVision and KVH are registered trademarks of KVH Industries, Inc.

The unique light-colored dome with dark contrasting base is a registered trademark of KVH Industries, Inc.

DVB (Digital Video Broadcasting) is a registered trademark of the DVB Project.

DIRECTV is an official trademark of DIRECTV, Inc.

DISH Network is an official trademark of EchoStar Communications Corporation.

ExpressVu is a property of Bell ExpressVu, a wholly owned subsidiary of Bell Satellite Services.

All other trademarks are the property of their respective owners.

Table of Contents

TracVision M5/M7 User’s Guide

Table of Contents

1 Introduction

Using this Manual..............................................................................3

System Overview...............................................................................5

Circular and Linear Versions..............................................................7

2 Operation

Receiving Satellite TV Signals .........................................................11

Turning the System On/Off ..............................................................12

Changing Channels and Switching Between Satellites

(Circular Versions) ...........................................................................13

Changing Channels and Switching Between Satellites

(Linear Versions)..............................................................................19

Receiver Requirements ...................................................................21

Product Care....................................................................................23

3 Settings

Connecting a PC to the Maintenance Port .......................................27

Setting Sleep Mode .........................................................................29

Setting Latitude and Longitude........................................................30

Setting the LNB Skew Angle (Linear Versions) ................................31

Determining Which Satellites are Configured for Tracking .............36

DISH 1000 Setup..............................................................................38

DISH 500/ExpressVu Setup..............................................................43

European Tri-Sat Setup ...................................................................46

Configuring the Antenna to Track Different Satellites .....................48

Switching Between Installed Satellites Using a PC .........................51

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TracVision M5/M7 User’s Guide

Table of Contents

4 Troubleshooting

Five Simple Checks..........................................................................55

Troubleshooting Matrix....................................................................56

Causes and Remedies for Operational Issues..................................57

Technical Support............................................................................61

A Wiring Diagrams

Wiring Diagram for One or Two Receivers ......................................65

Wiring Diagram for Three or Four Receivers

(Circular Version) .............................................................................66

Wiring Diagram for Three or Four Receivers

(Linear Quad-Output LNB Version) ...................................................67

B Position Grids

European Position Grid.....................................................................71

North American Position Grid...........................................................72

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

1. Introduction

This chapter provides a basic overview of this manual and your

TracVision system.

Contents

Using this Manual.............................................................. 3

System Overview............................................................... 5

Circular and Linear Versions.............................................. 7

1

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

Using this Manual

This manual provides complete operation, setup, and troubleshooting information for your TracVision system, as well as wiring diagrams for various TracVision M5/M7 system configurations.

Who Should Use This Manual

The user should refer to the “Operation” chapter to learn how to operate the system.

The user, installer, or servicing technician should refer to the

“Settings” chapter for information on configuring the system and the

“Wiring Diagrams” appendix for information on connecting additional receivers.

The user and/or servicing technician should refer to the

“Troubleshooting” chapter to help identify the cause of a system problem.

Notifications Used in this Manual

This manual uses the following notifications to call attention to important information:

CAUTION

This is a danger, warning, or caution notice. Be sure to read these carefully to avoid injury!

IMPORTANT!

This is an important notice. Be sure to read these carefully to ensure proper operation and configuration of your TracVision system.

NOTE: Notes contain useful information about system settings.

TIP: Tips contain helpful information, allowing you to get the most out of your TracVision system.

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TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

Typographical Conventions

This manual uses the following typographical conventions:

Text Example

HALT

X

Description

Bold text in capital letters indicates a command to be entered via a PC

Bold text in italicized capital letters indicates a variable portion of a PC command

Related Documentation

In addition to this User’s Guide, the following documents are provided with your TracVision system:

Document

Installation Guide

Description

Complete product installation instructions

Product Registration Form Details on registering the product

Warranty Statement Warranty terms and conditions

Contents List List of every part supplied in the kit

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

System Overview

Your TracVision M5/M7 system is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your vessel’s audio/video entertainment system. A basic system is illustrated below.

Figure 1-1 TracVision System Diagram (Typical Installation)

TracVision Antenna

Vessel Power

12 - 16 VDC

Switchplate

Power

Data

RF

Satellite Receiver(s) TV(s)

Purchased Separately

TIP: Receiver wiring diagrams are provided in Appendix A on page 63.

Antenna Unit

The antenna unit houses the antenna positioning mechanism, LNB (low noise block), and control elements within a radome. Weathertight connectors join the power, signal, and control cabling from the belowdecks units.

Switchplate

The switchplate controls power to the antenna via the On/Off switch. The switchplate includes a maintenance port (DB9 connector), allowing you to connect a PC, an optional TV/SAT Switch, or a

MultiSat Control Panel (MCP).

MAINTENANCE

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TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

System Features

Your TracVision M5/M7 system uses integrated DVB technology to quickly acquire and track the correct satellite, switch between your selected satellites, and send TV signals to the receiver.

In-motion Tracking

The TracVision system includes a state-of-the-art actively stabilized antenna. Once the antenna acquires the satellite, its internal gyros continuously measure the heading, pitch, and roll of your vessel and send commands to the antenna motors, keeping the antenna pointed at the satellite at all times - even while you’re on the move!

Satellite Tracking and Switching

Your TracVision M5/M7 system tracks your selected satellites as long as the vessel is located within the selected satellites’ coverage area.

During installation, your TracVision system should have been set up to track your desired satellites, allowing you to switch between them quickly and easily.

Satellite Library

The TracVision M5/M7 system includes a pre-programmed library of the most popular satellites, offering a wide variety of satellite services to choose from. For complete information on the satellite library, see

Chapter 3 ”Settings” on page 25.

TIP: Two more satellites of your choice can also be added to the satellite library. For complete information on adding satellites to the library, refer to the associated Application Note on the KVH Partner Portal (KVH-authorized technicians only).

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

Circular and Linear Versions

Your TracVision system is configured for either circularly polarized satellite signals (e.g., North America) or linearly polarized satellite

signals (e.g., Europe or Latin America). Figure 1-2 illustrates the

difference between these two polarizations.

Figure 1-2 Polarizations of Satellite Signals

Circular Linear

Signals transmitted in two

“corkscrew” patterns, one running clockwise and one running counter-clockwise

Signals transmitted in vertical and horizontal “waves” offset exactly 90º from each other

LNB Skew Angle

Since linear satellite signals are oriented in a precise cross pattern, the

TracVision antenna’s receiving element, called an LNB (low-noise block) must be oriented in the same way to optimize reception. This orientation adjustment is referred to as the LNB’s “skew angle.”

Figure 1-3 illustrates how skew determines the amount of a linear

signal the LNB collects. The more signal, the better the reception.

Figure 1-3 How Skew Works

B a d S kew Good S kew Ide a l S kew

= Sa tellite S ign a l = LNB " S ign a l Collector"

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TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

The correct skew setting varies depending on your geographic location, since the orientation of your antenna to the satellite changes as you move. For example, if your antenna is tracking the PAS 9 satellite for Sky Mexico programming, the ideal skew setting ranges from +30 to +70, depending upon your location within the satellite’s

coverage area (see Figure 1-4).

Figure 1-4 Approximate Skew Settings for the PAS 9 Satellite

+50 +45 +40 +35 +30

+55

+60

+65

+70

For complete details about adjusting the LNB’s skew, see “Setting the

LNB Skew Angle (Linear Versions)” on page 31.

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

2. Operation

This chapter explains everything you need to know to operate the

TracVision system.

Contents

Receiving Satellite TV Signals ......................................... 11

Turning the System On/Off .............................................. 12

Changing Channels and Switching Between

Satellites (Circular Versions) ........................................... 13

Changing Channels and Switching Between

Satellites (Linear Versions).............................................. 19

Receiver Requirements ................................................... 21

Product Care.................................................................... 23

9

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Receiving Satellite TV Signals

Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to certain regions of the planet

(not worldwide). To receive TV signals from a satellite, you must be located within that satellite’s unique coverage area.

TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/

footprint.

Figure 2-1 Location and Coverage Area of DIRECTV 101 Satellite

Equator

In addition, since TV satellites are located above the equator, the

TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include boat masts, trees, buildings, and bridges.

Heavy rain, ice, or snow might also temporarily interrupt satellite signals.

Figure 2-2 Example of Satellite Blockage

Blocked!

rac ision

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TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Turning the System On/Off

You can turn the system on or off using the switchplate.

Turning On the System

Follow the steps below to turn on your TracVision system.

IMPORTANT!

Avoid turning the vessel or changing TV channels for one minute after turning on the system.

1. Make sure the antenna has a clear view of the sky.

2. Turn on your satellite TV receiver and TV.

3. Set the switchplate’s Power switch to the On (|) position.

Figure 2-3 Switchplate Power Switch

ON

OFF

MAINTENANCE

4. Wait one minute for system startup.

Turning Off the System

Follow the steps below to turn off your TracVision system.

1. Set the switchplate’s Power switch to the Off (O) position.

2. Turn off your satellite TV receiver and TV.

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Changing Channels and Switching Between Satellites

(Circular Versions)

During installation, your TracVision system should have been set up to track the satellite(s) of your choice and the channel guide for your selected satellite service should have been downloaded.

Since some channels might be located on another satellite, changing channels might require switching between satellites. With most

TracVision configurations, satellite switching occurs automatically while you change channels using the primary receiver’s remote control. Find your selected service and configuration in the following sections for complete details.

NOTE: The primary receiver is the receiver connected to the antenna’s RF1 connector.

DISH 1000

(Required for TurboHD Service)

When the TracVision M5/M7 system is configured for DISH 1000, you can view the DISH HDTV programming for your geographic area. The system can be set to either DISH 1000/61 mode or DISH 1000/129 mode.

Figure 2-4 DISH 1000 Configurations

Configuration Satellites Tracked

DISH 1000/61 DISH 110, 119, and 61

DISH 1000/129 DISH 110, 119, and 129

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TracVision M5/M7 User’s Guide

Chapter 2 - Operation

During installation, your TracVision system should have been set to the DISH 1000 configuration that best suits your geographic location

(see Figure 2-5) and local channels requirements. If you change

satellite coverage areas, refer to “DISH 1000 Setup” on page 38 to

change your DISH 1000 configuration.

Figure 2-5 Regional DISH 1000 Configuration Recommendations

= DISH 129 Satellite Recommended

= DISH 61 Satellite Recommended

DISH 1000 Automatic Mode - Preferred for One or Two Receivers

The antenna switches between satellites automatically as you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see

Figure 2-6). If an optional secondary receiver is connected, you can use

its remote control to switch between the channels on the currently selected satellite.

Figure 2-6 DISH 1000 Primary Receiver/Secondary Receiver Controls

Antenna

Switchplate

RF2 RF1

Grounding

Block

RF1

RF2

Changes

channels on current satellite

Secondary

Receiver

(optional)

Primary Receiver

Automatically

switches satellites/channels

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

DISH 1000 Manual Mode - Required for Three or More Receivers

Since multiswitches interfere with communications between the receivers and the antenna, the system must be set up in Manual mode when three or more receivers are installed. When manual mode is enabled, you can switch between your selected satellites using a PC or an optional MultiSat Control Panel (MCP) (KVH Part #01-0260-02).

You can use the receivers’ remote controls to switch between the channels on the currently selected satellite.

NOTE: Refer to “Switching Between Installed Satellites Using a PC” on page 51 for more information on using a PC.

Figure 2-7 DISH 1000 Manual Mode - Receiver/PC/MCP Controls

Antenna

RF2 RF1

Switchplate Used to Switch Satellites

PC

Grounding

Block

OR

MCP

Multiswitch

All Receivers

Changes

channels on current satellite

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TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Dual-Sat Mode - DISH 500, ExpressVu, DIRECTV, and Custom Service

Configurations

Several service configurations require Dual-Sat mode operation.

Figure 2-8 lists each Dual-Sat service configuration, the satellites

tracked for each service, and the available satellite switching modes.

Figure 2-8 Dual-Sat Modes

Service Satellites Tracked

DIRECTV DIRECTV 101 and 119

DISH 500 DISH 119 and 110

ExpressVu ExpressVu 91 and 82

Custom Selected by user

Switching Mode(s)

Auto or Manual

Auto or Manual

Auto or Manual

Manual

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Dual-Sat Automatic Mode - Preferred for One or Two Receivers*

The antenna switches between satellites automatically as you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see

Figure 2-9). If an optional secondary receiver is connected, you can use

its remote control to switch between the channels on the currently selected satellite.

*NOTE: Custom service configurations must use Manual mode.

Figure 2-9 Dual-Sat Automatic Mode - Receiver Controls

Antenna

Switchplate

RF2 RF1

Grounding

Block

RF1

RF2

Changes

channels on current satellite

Secondary

Receiver

(optional)

Primary Receiver

Automatically

switches satellites/channels

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TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Dual-Sat Manual Mode - Required for Three or More Receivers and All

Custom Service Configurations

Circular TracVision M5/M7 systems with three or more receivers require the use of a multiswitch. Since multiswitches interfere with satellite switching communications between the receivers and the antenna, the system must be set up in Manual mode. When manual mode is enabled, you can switch between your selected satellites using a PC, an optional TV/SAT Switch (KVH Part #01-0245), or an optional

MultiSat Control Panel (MCP) (KVH Part #01-0260-02). You can use the receivers’ remote controls to switch between the channels on the currently selected satellite.

NOTE: Refer to “Switching Between Installed Satellites Using a PC” on page 51 for more information on using a PC.

Figure 2-10 Dual-Sat Manual Mode - Receiver/PC/TV/SAT Switch/MCP Controls

Antenna

RF2 RF1

Multiswitch

Switchplate Used to Switch Satellites

PC

Grounding

Block

OR

TV/SAT

Switch

Sat A Error Sat B

Select

Changing Satellites:

2. Wait while Sat A or

B

3 . Ready when Sat A or Sat B stays

Other Indicators: red: problem

OR

MCP

All Receivers

Changes

channels on current satellite

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Changing Channels and Switching Between Satellites

(Linear Versions)

Since some channels might be located on another satellite, changing channels might require switching between satellites. Switching between satellites occurs automatically with most TracVision system configurations. However, if the TracVision system includes a multiswitch, manual satellite switching is required.

Automatic Satellite Switching

The TracVision system can switch between satellites automatically as long as the primary receiver is set up for DiSEqC communicatons and a multiswitch is not installed. With DiSEqC set up, the primary receiver sends satellite switching commands to the antenna as necessary when you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see Figure 2-11).

NOTE: To enable automatic switching, the receiver must be properly

configured for DiSEqC (see “Linear Receiver Configuration” on page 22 for

more information).

Figure 2-11 Primary/Secondary Receiver Control (Dual-output version shown)

Antenna

RF2 RF1

Switchplate

Primary Receiver

Changes

channels on current satellite

Secondary

Receiver

(optional)

Automatically

switches satellites/channels

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TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Manual Satellite Switching - Multiswitch Installations

If the TracVision system includes a multiswitch, you can use the receivers’ remote controls to change between the channels on the currently selected satellite. You will need to use a PC, a TV/SAT

Switch* (KVH Part #01-0245), or an optional MultiSat Control Panel

(MCP) (KVH Part #01-0260-02) to switch between your selected satellites.

*NOTE: Does not support European Tri-Sat configurations.

NOTE: Refer to “Switching Between Installed Satellites Using a PC” on page 51 for more information on using a PC.

Figure 2-12 Manual Mode - Receiver/PC/TV/SAT Switch/MCP Controls (Quad-output version shown)

Antenna

Switchplate Used to Switch Satellites

PC

Multiswitch

All Receivers

OR

TV/SAT

Switch

Sat A Error Sat B

Select

Changing Satellites:

2. Wait while Sat A or

B

3 . Ready when Sat A or Sat B stays

Other Indicators: red: problem

OR

MCP

Changes

channels on current satellite

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Receiver Requirements

This section explains receiver setup requirements and lists the U.S. and

Canadian receiver models that are validated for use with the

TracVision M5/M7 system.

Circular Receiver Compatibility

To ensure compatibility with your TracVision M5/M7 system, be sure to use a KVH-validated receiver for your selected service type (see

Figure 2-13).

Figure 2-13 KVH-Validated U.S. and Canadian Receivers

Standard-definition receivers

DIRECTV

D12

D11

D10

DISH

311

ExpressVu

3100

4100

High-definition receivers

DIRECTV DISH

HD not supported

211k

211

ExpressVu

6100

NOTE: For information on connecting different receiver models, please contact KVH Technical Support at 1-401-847-3327.

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TracVision M5/M7 User’s Guide

Chapter 2 - Operation

DISH Network/ExpressVu Receiver Configuration

If your TracVision M5/M7 system is set up for DISH Network or

ExpressVu service, your receiver(s) should have been configured during installation. In most cases, you do not need to reconfigure your

receiver(s). However, Figure 2-14 lists special scenarios that require

DISH Network/ExpressVu receiver configuration.

Figure 2-14 Receiver Configuration Requirements

Receiver Configuration is Required When...

DISH 1000 only - You change satellite coverage

areas (see Figure 2-5 on page 14)

• You add a receiver

• You have reconfigured a receiver for home use

If you need to configure a receiver(s) for DISH Network/ExpressVu use, follow the instructions for configuring the receiver for your

selected service type in Chapter 3 ”Settings” on page 25.

Linear Receiver Configuration

If the TracVision system does not include a multiswitch, you can configure the receiver(s) to enable automatic satellite switching.

TracVision systems with a multiswitch installed require switching satellites using the MCP, which does not require receiver configuration.

To configure the receivers for automatic switching, the satellites must be set up in the receiver in the same order they were set up in the

TracVision system (see Figure 2-15).

Figure 2-15 Antenna/Receiver Synchronization Settings

TracVision Satellite Receiver Satellite DiSEqC Setting

Satellite A

Satellite B

Satellite C*

Alternative 1 or A

Alternative 2 or B

Alternative 3 or C

DiSEqC 1

DiSEqC 2

DiSEqC 3

*NOTE: Only European Tri-Sat configurations track three satellites.

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Product Care

Please consider the following antenna care guidelines for maintaining peak performance:

• Periodically wash the exterior of the antenna dome with fresh water and mild detergent. Avoid harsh cleansers and volatile solvents (such as acetone) and do not spray the dome directly with high-pressure water.

• If you wish to paint the dome, use only non-metallic automotive paint without a primer coat. Any paint that contains metal will block satellite signals and impair reception.

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

3. Settings

This chapter contains information on system settings and how to modify them.

Contents

Connecting a PC to the Maintenance Port ....................... 27

Setting Sleep Mode ......................................................... 29

Setting Latitude and Longitude ....................................... 30

Setting the LNB Skew Angle (Linear Versions Only)........ 31

Determining Which Satellites are Configured for

Tracking........................................................................... 36

DISH 1000 Setup ............................................................. 38

DISH 500/ExpressVu Setup.............................................. 43

European Tri-Sat Setup ................................................... 46

Configuring the Antenna to Track Different

Satellites.......................................................................... 48

Switching Between Installed Satellites Using a PC ......... 51

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Connecting a PC to the Maintenance Port

In order to modify system settings, you first need to connect a PC to the TracVision M5/M7 system. This procedure requires a PC with

Windows HyperTerminal (or equivalent) and a serial data cable.

TIP: If you are a KVH-authorized technician, you can use the KVH Flash

Update Wizard instead of HyperTerminal. Enter commands in the Wizard’s

“Antenna Comms” window. You do not need to flash the antenna to enter commands.

1. Set the switchplate’s power switch to the Off (O) position.

Figure 3-1 Switchplate Power Switch and Maintenance Port

ON

OFF

2. Connect a serial data cable from the maintenance port

(DB9 connector) located on the switchplate to the serial port on your PC.

TIP: If your computer does not have a DB9 serial COM port, you can use the following USB-to-RS232 adapters: IO Gear Part # GUC232A (visit

www.iogear.com), Belkin Part # F5U109, or Belkin Part # F5U409 (visit

www.belkin.com).

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

3. Open HyperTerminal and establish the following settings:

• Bits per second: 9600

• Data bits: 8

• Parity: None

• Stop Bits:1

• Flow Control: None

Figure 3-2 HyperTerminal Settings

28

TIP: To view characters on the screen as you type, set up HyperTerminal to echo typed characters. Select “Properties” from the File menu; select “ASCII

Setup” at the Settings tab; then select “Echo typed characters locally” at the

ASCII Setup window.

4. Set the switchplate’s power switch to the On (|)

position (see Figure 3-1 on page 27). Wait one minute

for system startup.

NOTE: If antenna startup data does not start scrolling in the HyperTerminal window, check the back of the switchplate to ensure nothing is plugged into the rear DB9 connector.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Setting Sleep Mode

When the vessel has come to a stop and holds its position for one minute (e.g., at a dock), the antenna unit enters Sleep Mode, which locks the antenna in place to conserve power. As soon as the vessel moves beyond a 1° - 2° window or the signal level changes significantly, Sleep Mode automatically turns off and the system begins tracking the satellite again (or enters Search Mode to find the satellite).

Follow the instructions below if you wish to change the Sleep Mode setting.

NOTE: Sleep Mode is enabled by default.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type HALT then press Enter.

3. Type DEBUGON then press Enter.

4. Type the desired command below to modify the Sleep

Mode setting then press Enter.

Desired Sleep Setting Type

Disabled

SLEEPOFF

Enabled

SLEEPON

5. Type

ZAP

then press Enter to restart the antenna. Wait one minute for system startup.

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Setting Latitude and Longitude

When the TracVision system’s latitude and longitude data is current, the time spent acquiring a satellite is minimized. Follow the instructions below if you wish to set your vessel’s latitude and longitude data.

TIP: For your convenience, you can determine your approximate latitude and

longitude using the Position Grids provided in Appendix B on page 69.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type

HALT

then press Enter.

3. Type the following GPS command then press Enter.

GPS, XX , D,YYY,Z

Field Description

XX

D

Your latitude (0-90)

S (South) or N (North)

YYY

Z

Your longitude (0-180)

E (East) or W (West)

4. Type ZAP then press Enter to restart the antenna. Wait one minute for the system startup.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Setting the LNB Skew Angle (Linear Versions)

To optimize satellite signal reception, linear TracVision M5/M7 systems require adjusting the skew angle of the antenna’s LNB (lownoise block) whenever you change your geographic location or change which satellites are set up for tracking. Before setting the skew angle, be sure to determine the correct skew angle for your selected satellite(s).

TIP: Sky Mexico subscribers can also refer to Figure 1-4 on page 8 for the

approximate skew setting for the PAS-9 satellite.

Determining the Skew Angle

Follow the steps below to determine the skew angle for the selected satellite(s).

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type

HALT

then press Enter.

3. Type DEBUGON then press Enter.

4. Enter the vessel’s latitude and longitude into the antenna using the

GPS

command, as explained in

“Setting Latitude and Longitude” on page 30.

5. Type SKEWANGLE value for later use.

then press Enter. The skew for the selected satellite is displayed. Write down the skew

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Adjusting the Skew Angle

Once you have determined the proper skew angle, follow the steps below to adjust the antenna’s LNB skew angle.

CAUTION

To avoid bodily injury, be sure to turn off the antenna and disconnect power to all wired components.

1. Turn off the antenna and disconnect power to all wired components, including receivers.

2. Using a Phillips-head screwdriver, remove the screws securing the radome. Then remove the radome and set it aside in a safe place.

3. Locate the LNB assembly on the back of the antenna reflector.

Figure 3-3 Location of LNB on Back of Antenna Reflector

Reflector

LNB

Assembly

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

4. Using a 2 mm allen hex key, loosen the two M4 socket set screws securing the LNB. The location of the screws varies according to TracVision model; refer to

Figure 3-4 or Figure 3-5.

Figure 3-4 TracVision M5 Set Screws

Reflector

M4 Socket

Set Screws

Figure 3-5 TracVision M7 Set Screws

M4 Socket

Set Screws

LNB

Reflector

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

5a. TracVision M5 Only - Adjust the LNB clockwise or counter-clockwise, until the skew arrow on the LNB points to the skew angle that you determined earlier.

Due to label constraints, if the skew angle is greater than +15°, you need to subtract 180 to get the equivalent negative skew angle and set the LNB to that angle instead. For example, if the skew angle is determined to be +30°, set the skew to -150°.

IMPORTANT!

Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.

Figure 3-6 TracVision M5 LNB Skew Angle Adjustment

LNB

SKEW

Negative

Skews

0 Skew

Positive

Skews

Choke Feed

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

5b. TracVision M7 Only - Adjust the LNB clockwise or counter-clockwise, until the skew arrow on the LNB points to the skew angle that you determined earlier.

IMPORTANT!

Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.

Figure 3-7 TracVision M7 LNB Skew Angle Adjustment

LNB

SKEW

90

85

75

80

65

70

55

60

50

45

40

35

30

25

20

10

15 5

0

5

10 20

15

30

25

90

80

40

50

45

35

60

55

70

65

75

85

Negative

Skews

0Ëš Skew

Positive

Skews

Choke Feed

6. Tighten the two M4 socket set screws to secure the LNB in place. Apply 9 in-lbs (1 Nm) of torque, if possible.

7. Reinstall the radome.

8. Restore power to the TracVision system.

NOTE: For more information about how skew works, see “LNB Skew Angle” on page 7.

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Chapter 3 - Settings

Determining Which Satellites are Configured for

Tracking

Figure 3-8 lists the satellites configured for tracking in common

configurations and the satellite positions in the TracVision system

(Satellite A, B, or C).

Figure 3-8 Satellites/Satellite Positions for Common Configurations

Installation Names/Positions

Configuration Satellite A Satellite B Satellite C

DISH 1000/61 ECHO_119

DISH 1000/129 ECHO_119

ECHO_119 DISH 500

DIRECTV

Dual-Sat

DSS_101

ECHO_110

ECHO_110

ECHO_110

DSS_119

ECHO_61

ECHO_129

-

-

ExpressVu

Sky Mexico

EXPRESSTV

PAS_9

EXPRESSVU

NONE*

Europe WB

Tri-Sat

HOTBIRDWB

Europe Tri-Sat HOTBIRD

ASTRA1

ASTRA1

Europe

Scandinavian

Tri-Sat

HOTBIRDWB SIRIUS

Custom

Selected by

User

Selected by

User

THOR

-

-

-

ASTRA2S

ASTRA2S

*NOTE: Since all Sky Mexico programming is located on the Pas-9 satellite,

Sky Mexico configurations use “NONE” as the name of Satellite B.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Follow the steps below if you wish to check which satellites the

TracVision system is configured to track. An example is shown in

Figure 3-9.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type HALT then press Enter.

3. Type SATINSTALL then press Enter.

4. The satellites currently configured for tracking are displayed. Type ZAP then press Enter to restart the antenna. Wait one minute for system startup.

Figure 3-9 Example, DISH 1000/61 Mode Displayed

HALT

SATINSTALL

ECHO_119,ECHO_110,ECHO_61

ZAP

NOTE: Displayed results for DISH 1000 Tri-Sat configurations display the individual satellites configured for tracking, not the “trisat” commands used during installation.

TIP: The order the satellites are reported in reflects their configured position

in the TracVision system. For example, in Figure 3-9, ECHO_119 is in the

“Satellite A” position, ECHO_110 is in the “Satellite B” position, and

ECHO_61 is in the “Satellite C” position.

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

DISH 1000 Setup

This section explains how to configure the TracVision system for

DISH 1000 use, which is required for TurboHD service. This section also explains how to switch between DISH 1000/61 and DISH 1000/

129 configurations, which might be required when switching between

DISH 1000 satellite coverage areas (see Figure 3-10).

TIP: For additional DISH 1000 information, refer to “DISH 1000 (Required for TurboHD Service)” on page 13.

Figure 3-10 Approximate DISH 1000 Satellite Coverage Areas

38

= DISH 129 Satellite Recommended

= DISH 61 Satellite Recommended

DISH 1000/129 Setup

Follow the steps below to set up the TracVision system for

DISH 1000/129 use.

Install the DISH 1000/129 Satellites Via a PC

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type HALT then press Enter.

3. Type SATINSTALL,TRISAT,DISH then press Enter.

4. Enter the vessel’s latitude and longitude into the antenna using the GPS command, as explained in

“Setting Latitude and Longitude” on page 30.

5. Type

ZAP

then press Enter to restart the antenna. Wait one minute for system startup.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Configure the Receiver(s)

NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.

1. Dock the vessel in a blockage-free area.

2. Ensure the receiver you wish to configure is connected to the TracVision system’s RF1 cable.

3. Turn on the TV and receiver.

4. Set the switchplate’s power switch to the On (|) position to apply power to the TracVision antenna.

Wait one minute for system startup.

Figure 3-11 Switchplate Power Switch

ON

OFF

MAINTENANCE

5. Using the receiver’s remote, go to the “Point Dish/

Signal Strength” screen (press MENU, 6, 1, 1 on most models).

6. Choose Check Switch, then press SELECT.

7. Choose Test, then press SELECT.

8. Wait at least 15 minutes before proceeding. Disregard messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.

IMPORTANT!

Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.

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Chapter 3 - Settings

9. After waiting 15 minutes, repeat Steps 5-7 to run a second Check Switch test.

10. Verify the values on your TV match those required for

DISH 1000/129 mode (see Figure 3-12). If your values

do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.

Figure 3-12 DISH 1000/129 Second Check Switch Results on TV Screen

Port 1

Satellite 119

Trans OK

Status

2

110

OK

Reception Verified

3

129

OK

Switch SW64

11. Exit the menu and allow the receiver to download the program guide.

NOTE: You do not need to perform this procedure again unless you add another receiver, you reconfigured a receiver(s) for home use, or you move to a

different DISH 1000 satellite coverage area (see Figure 3-10 on page 38).

DISH 1000/61 Setup

The following instructions explain how to configure the TracVision system for DISH 1000/61 use.

Install the DISH 1000/61 Satellites Via a PC (if required)

If your TracVision system is currently configured for DISH 1000/129 and you wish to configure DISH 1000/61 instead, follow the steps below to install the DISH 1000/61 satellites via a PC. If your

TracVision system is not currently configured for DISH 1000/129, skip

to “Configure the Receiver(s)” on page 41.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type HALT then press Enter.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

3. Type

Enter.

SATINSTALL,TRISAT,DISH61 then press

4. Enter the vessel’s latitude and longitude into the antenna using the GPS command, as explained in

“Setting Latitude and Longitude” on page 30.

5. Type ZAP then press Enter to restart the antenna. Wait one minute for system startup.

Configure the Receiver(s)

NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.

1. Dock the vessel in a blockage-free area.

2. Ensure the receiver you wish to configure is connected to the TracVision system’s RF1 cable.

3. Turn on the TV and receiver.

4. Set the switchplate’s power switch to the On (|) position to apply power to the TracVision antenna.

Wait one minute for system startup.

Figure 3-13 Switchplate Power Switch

ON

OFF

MAINTENANCE

5. Using the receiver’s remote, go to the “Point Dish/

Signal Strength” screen (press MENU, 6, 1, 1 on most models).

6. Choose Check Switch, then press SELECT.

7. Choose Test, then press SELECT.

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8. Wait at least 15 minutes before proceeding. Disregard messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.

IMPORTANT!

Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.

9. After waiting 15 minutes, repeat Steps 5-7 to run a second Check Switch test.

10. Verify the values on your TV match those required for

DISH 1000/61 mode (see Figure 3-14). If your values do

not match, turn off the antenna, then turn it back on and repeat Steps 5-9.

Figure 3-14 DISH 1000/61 Results on TV Screen

Port 1

Satellite 119

Trans OK

Status

2

110

OK

Reception Verified

3

61

OK

Switch SW64

11. Exit the menu and allow the receiver to download the program guide.

NOTE: You do not need to perform this procedure again unless you add another receiver, you reconfigured a receiver(s) for home use, or you move to a

different DISH 1000 satellite coverage area (see Figure 3-10 on page 38).

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

DISH 500/ExpressVu Setup

This section explains how to configure the TracVision system for

DISH 500 or ExpressVu service.

Install Satellites Via a PC

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type

HALT

then press Enter.

3. Type the appropriate SATINSTALL command from the table below, then press Enter.

Type: To Configure:

DISH 500

(tracks 119 and 110)

ExpressVu

(tracks 91 and 82)

SATINSTALL,ECHO_119,ECHO_110

SATINSTALL,EXPRESSTV,EXPRESSVU

NOTE: If you only wish to track one of the satellites listed above, type

“NONE” to substitute the second satellite. For example, ExpressVu subscribers who wish to track just the 91 satellite should type

“SATINSTALL,EXPRESSTV,NONE”

4. Enter the vessel’s latitude and longitude into the antenna using the GPS command, as explained in

“Setting Latitude and Longitude” on page 30.

5. Type ZAP then press Enter to restart the antenna. Wait one minute for system startup.

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Chapter 3 - Settings

Configure the Receiver(s)

NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.

1. Stop the vessel in a blockage-free area.

2. Ensure the receiver you wish to configure is connected to the TracVision system’s RF1 cable.

3. Turn on the TV and receiver.

4. Set the switchplate’s power switch to the On (|) position to apply power to the TracVision antenna.

Wait one minute for system startup.

Figure 3-15 Switchplate Power Switch

ON

OFF

MAINTENANCE

5. Using the receiver’s remote, go to the “Point Dish/

Signal Strength” screen (press MENU, 6, 1, 1 on most models).

6. Choose Check Switch, then press SELECT.

7. Choose Test, then press SELECT.

8. Wait at least 15 minutes before proceeding. Disregard messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.

IMPORTANT!

Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

9. After waiting 15 minutes, repeat Steps 5-7 to run a second Check Switch test.

10. Verify the values on your TV match those required for

selected service (see Figure 3-16 or Figure 3-17). If your

values do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.

NOTE: If you chose to install only one satellite in Step 3 on page 43, an error

message will appear on the TV. This is normal.

Figure 3-16 DISH 500 Second Check Switch Results on TV Screen

Port 1

Satellite 119

Trans Odd

Status

1

119

Even

Reception Verified

2

110

Odd

Switch SW42

2

110

Even

Figure 3-17 ExpressVu Second Check Switch Results on TV Screen

Port 1

Satellite 91

Trans Odd

Status

1

91

Even

Reception Verified

2

82

Odd

Switch SW21

2

82

Even

11. Exit the menu and allow the receiver to download the program guide.

NOTE: You do not need to perform this procedure again unless you add another receiver or you reconfigured a receiver(s) for home use.

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TracVision M5/M7 User’s Guide

Chapter 3 - Settings

European Tri-Sat Setup

This section explains how to configure the TracVision system to track three satellites within pre-defined linear satellite groups for use in

European locations (see Figure 3-18). For operation instructions, refer

to “Changing Channels and Switching Between Satellites (Linear

Versions)” on page 19.

Figure 3-18 European Tri-Sat Groups

Group Name Satellites Included

Europe WB

Hotbird WB

Astra 1

Astra 2S

Europe

Scandinavia

Hotbird

Astra 1

Astra 2S

Hotbird WB

Sirius

Thor

NOTE: Be sure to record the skew angle (the average skew for all three satellites) reported during this procedure. You will need this information if

you need to adjust the TracVision system’s skew angle. See “Setting the LNB

Skew Angle (Linear Versions)” on page 31 for more information on setting

the skew angle.

NOTE: To enable automatic switching, the receiver must be set up to match

the TracVision system’s satellite settings. Refer to “Linear Receiver

Configuration” on page 22 for more information.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type

HALT

then press Enter.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

3. Use the table below to enter the following

SATINSTALL

command.

For Group

Europe WB

Europe

Scandinavia

Type

SATINSTALL,TRISAT,EWB

SATINSTALL,TRISAT,EUR

SATINSTALL,TRISAT,SCN

4. Type

ZAP

then press Enter to restart the antenna. Wait one minute for system startup.

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Chapter 3 - Settings

Configuring the Antenna to Track Different Satellites

You can change which satellites your TracVision M5/M7 system tracks by choosing up to two satellites from either the circular satellite

library (see Figure 3-19) or the linear satellite library (see Figure 3-20 on page 49). This procedure requires a PC with Windows

HyperTerminal (or equivalent) and a serial data cable.

NOTE: The entire circular satellite library is listed in Figure 3-19 for

reference purposes. However, if you are a DISH Network or ExpressVu

subscriber, refer to “DISH 1000 Setup” on page 38 or “DISH 500/ExpressVu

Setup” on page 43 for complete configuration instructions. For European Tri-

Sat setups, refer to “European Tri-Sat Setup” on page 46.

TIP: Be sure to only install satellites that your TracVision M5/M7 can track in your geographic location. For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/footprint.

Figure 3-19 Circular Satellite Library

Satellite Service

Satellite

Location

AsiaSat 4 122.2° E

Installation Name

ASIASAT*

72.0° W DSS_72

101.0° W DSS_101

DIRECTV

110.0° W DSS_110*

119.0° W DSS_119

DIRECTV Latin

America

95.0° W GALAXY3CN*

DISH Network

61.5° W ECHO_61

110.0° W ECHO_110

119.0° W ECHO_119

ExpressVu

129.0° W ECHO_129

82.0° W EXPRESSVU

91.0° W EXPRESSTV

*NOTE: Reception of these satellites requires additional hardware. Please contact your local KVH-authorized dealer/distributor or KVH Technical

Support for details.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

13.0° E

13.0° E

7.0° W

160.0° E

156.0° E

58.0°W

110.5° E

5.0° E

0.8° W

42.0° E

Figure 3-20 Linear Satellite Library

Satellite

Location

Installation Name

26.0° E

19.2° E

ARABSAT

ASTRA1

28.2° E

28.2° E

7.0° E

30.0° W

ASTRA2N

ASTRA2S

EUTEL_W3A

HISPASAT

HOTBIRD

HOTBIRDWB

NILESAT

OPTUSD1*

OPTUSC1

PAS_9

SINOSAT*

SIRIUS

THOR

TURKSAT1C

*NOTE: Reception of these satellites requires additional hardware. Please contact your local KVH-authorized dealer/distributor or KVH Technical

Support for details.

IMPORTANT!

Linear Systems Only - For optimal performance, you might need to adjust the skew angle if you change satellites. For

information on setting the skew angle, see “Setting the LNB

Skew Angle (Linear Versions)” on page 31.

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Chapter 3 - Settings

Configure the New Satellites to Be Tracked

The following instructions explain how to set up the TracVision system to track your selected satellites. An example is provided in

Figure 3-21.

NOTE: DISH Network/ExpressVu subscribers - Refer to “DISH 1000

Setup” on page 38 or “DISH 500/ExpressVu Setup” on page 43 instead, for

instructions specific to your selected configuration type.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type HALT then press Enter.

3. Type the following

Enter.

SATINSTALL command then press

SATINSTALL, X , Y

Field Description

X

Y

The installation name of your choice for Satellite A

The installation name of your choice for Satellite B

4. Type

ZAP

then press Enter to restart the antenna. Wait one minute for system startup

Figure 3-21 Example, Eutelsat W3A and Hotbird

HALT

SATINSTALL,EUTELW3A,HOTBIRD

ZAP

NOTE: Linear Versions Only - To ensure proper operation, the satellites must be set up in the receiver in the same order they were set up in the

TracVision system (see “Linear Receiver Configuration” on page 22 for more

information).

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Switching Between Installed Satellites Using a PC

Follow the instructions below if you wish to use a PC to switch between your installed satellites.

NOTE: Linear versions with receivers synchronized for use with the

TracVision system will need to restart the antenna after performing this procedure to resume receiver-controlled satellite switching.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27.

Then type the following commands in the

HyperTerminal window.

2. Type the appropriate command below to switch to your desired satellite then press Enter.

To Switch To Type

Satellite A

@L,A

Satellite B

Satellite C*

@L,B

@L,C

*DISH 1000 and European Tri-Sat setups only.

TIP: To determine which satellites are installed, and in which

satellite position (A, B, or C), refer to “Determining Which Satellites are Configured for Tracking” on page 36.

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Chapter 4 - Troubleshooting

4. Troubleshooting

This chapter identifies potential basic problems along with their possible causes and solutions. It also explains how to get technical support.

Contents

Five Simple Checks ......................................................... 55

Troubleshooting Matrix.................................................... 56

Causes and Remedies for Operational Issues ................. 57

Technical Support............................................................ 61

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Five Simple Checks

If you are experiencing a problem receiving satellite TV with your

TracVision system, perform the five simple checks below.

TIP: You can also try resetting the satellite TV receiver. Turn off and unplug the receiver, wait one minute, then plug it back in and turn it back on.

Can the antenna see the satellite?

The antenna requires an unobstructed view of the sky to receive satellite TV signals. Common causes of blockage include trees, buildings, bridges, and mountains.

Is there excessive dirt or moisture on the antenna dome?

Dirt buildup or moisture on the dome can reduce satellite reception.

Clean the exterior of the dome periodically.

Is it raining heavily?

Heavy rain or snow can weaken satellite TV signals. Reception should improve once the inclement weather subsides.

Is everything turned on and connected properly?

Make sure your TV and receiver are both turned on and set up for the satellite input. Finally, check any connecting cables to ensure none have come loose.

(Linear Versions Only) Is the antenna’s LNB set to the correct skew angle?

To optimize reception, the antenna’s LNB needs to be set to the correct

skew angle for the satellite(s) you want to track. See “Setting the LNB

Skew Angle (Linear Versions)” on page 31 for details.

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TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Troubleshooting Matrix

The troubleshooting matrix in Figure 4-1 identifies potential

operational symptoms and their causes and remedies. “Causes and

Remedies for Operational Issues” on page 57 contains detailed

information on the causes and remedies listed below.

Figure 4-1 Troubleshooting Matrix ation

SYMPTOM er configur er f

CA

USES AND REMEDIES

Receiv Satellite co rage issue loc ke d erence

V essel tur ning dur ing star

Insufficient po tup w e r

Improper wir ing ultis witch used ap

Cab le unwr

Antenna not switching satellites

No picture on TV set

Certain channels do not work x x x x x x x x x x x x x x x

Intermittent picture for short intervals x x x x x x x

System works at dock but not on the move x x

System will not find satellite

Snowy television picture x x x x x x x x x x x x x x x x x x x x x x x x x x x x x

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Causes and Remedies for Operational Issues

This section addresses the most common operational issues that can affect the performance of the TracVision M5/M7 system. If your

TracVision system requires service, you can visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

Receiver Fault or Improper Receiver Configuration

Receiver Fault

Your satellite TV receiver might be set up incorrectly or defective. First check the receiver’s configuration to ensure it is set up for the desired programming. In the case of a faulty receiver, refer to your selected receiver’s user manual for service and warranty information.

(Linear Versions Only) Improper Receiver Configuration

To ensure proper operation, the receiver(s) must be set up for the same satellites, and in the same order, they are set up in the antenna:

TracVision Satellite Receiver Satellite DiSEqC Setting

Satellite A

Satellite B

Satellite C

Alternative 1 or A

Alternative 2 or B

Alternative 3 or C

DiSEqC 1

DiSEqC 2

DiSEqC 3

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Chapter 4 - Troubleshooting

Satellite Coverage Issue

Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to certain regions of the planet

(not worldwide). To receive TV signals from a satellite, you must be located within that satellite’s unique coverage area.

TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/

footprint.

Figure 4-2 Location and Coverage Area of DIRECTV 101 Satellite

Equator

Satellite Signal Blocked

Since TV satellites are located above the equator, the TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include boat masts, trees, buildings, and bridges. Heavy rain, ice, or snow might also temporarily interrupt satellite signals.

Figure 4-3 Example of Satellite Blockage

Blocked!

rac ision

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Radar Interference

The TracVision M5/M7 antenna must be kept out of line with nearby radars, as their energy levels might overload the antenna’s front-end circuits. Refer to the TracVision M5/M7 Installation Guide for details or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/

wheretogetservice.

Satellite Frequency Data Changed

If some channels work, while one or more other channels do not, or if the antenna cannot find the selected satellite, the satellite’s frequency data might have changed. You can visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

Vessel Turning During Startup

If you turned the vessel during the first minute after startup, the gyro calibration that occurs during startup might be invalid, which might cause the TracVision M5/M7 system to track improperly. To solve this problem, simply turn off the TracVision M5/M7 system for at least ten seconds. Then turn on the TracVision system, ensuring the vessel is either motionless or traveling in a straight line for the first minute after startup.

Insufficient Power

If the power cable to the antenna unit is more than 50 ft (15 m) long, the power level can decrease over the course of the cable, resulting in a voltage level at the antenna that is too low to power the system. Refer to the TracVision M5/M7 Installation Guide for details on supplying adequate power to the antenna or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

Improper Wiring

If the system has been improperly wired, the antenna will not operate correctly. Refer to the TracVision M5/M7 Installation Guide for complete system wiring information or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

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Chapter 4 - Troubleshooting

Loose RF Connectors

KVH recommends periodically checking the system’s cable connections. A loose RF connector can reduce signal quality or prevent automatic satellite switching using the receiver’s remote control. Refer to the TracVision M5/M7 Installation Guide for complete system wiring information or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit

www.kvh.com/wheretogetservice.

Type of Multiswitch Used

If your TracVision system’s configuration requires a multiswitch, an active (powered) multiswitch must be used to ensure proper antenna

performance. Refer to the Wiring Diagrams in Appendix A on page 63

for detailed information and recommended multiswitch models.

Cable Unwrap

If your vessel makes several consecutive circles in the same direction, the antenna will rotate 720° before reaching the end of its internal cable. If this occurs, the system will automatically unwrap the cable by quickly rotating the antenna dish in the opposite direction. During this time, your TV picture will freeze momentarily.

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Technical Support

The TracVision M5/M7 antenna is a sophisticated electronic device.

KVH-authorized technicians have the specialized tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience any operating problem or require technical assistance, please call or visit your local authorized TracVision dealer or distributor. To find a KVH-authorized dealer near you, visit

www.kvh.com/wheretogetservice.

If you need help finding an authorized technician, please contact KVH

Technical Support:

North/South America, Australia:

Phone: +1 401 847-3327

E-mail: [email protected]

(Mon.-Fri., 9 am-6 pm ET, -5 GMT)

(Sat., 9 am-2 pm ET, -5 GMT)

Europe, Middle East, Asia:

Phone: +45 45 160 180

E-mail: [email protected]

(Mon.-Fri., 8 am-4:30 pm, +1 GMT)

Please have your antenna serial number handy before you call.

61

TracVision M5/M7 User’s Guide

Appendix A - Wiring Diagrams

Appendix A

Wiring Diagrams

This appendix provides receiver wiring diagrams for basic configurations. Wiring diagrams vary according to the number of receivers installed and the TracVision system configuration (circular/ linear and dual/quad-output). For installation instructions, refer to the

TracVision M5/M7 Installation Guide.

Contents

Wiring Diagram for One or Two Receivers ...................... 65

Wiring Diagram for Three or Four Receivers

(Circular Version) ............................................................. 66

Wiring Diagram for Three or Four Receivers

(Linear Quad-output LNB Version) ................................... 67

63

TracVision M5/M7 User’s Guide

Appendix A - Wiring Diagrams

Wiring Diagram for One or Two Receivers

Switchplate

Antenna

RF2

RF1

Power

D a t a + –

+ –

+12 VDC

Ve ss el Power

Ve ss el

AC Gro u nd

Grounding Block

(Circ u l a r/ S ky Mexico

S y s tem s Only)

RF2 RF1

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #1

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

Control s sa tellite s election

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #2

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

65

66

TracVision M5/M7 User’s Guide

Appendix A - Wiring Diagrams

Wiring Diagram for Three or Four Receivers

(Circular Version)*

Switchplate

Antenna

RF2 RF1

+ –

Power

D a t a

Grounding

Block

Ve ss el

AC Gro u nd

+ –

+12 VDC

Ve ss el Power

RF2 RF1

18V

Power

Su pply

13V

Receiver #4

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

18V

S AT

DC

20V

ANT

IN

Multiswitch

13V

S AT

Rx1 Rx4

Rx2 Rx3

Rx1

Rx2 Rx3

Rx4

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #3

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #2

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #1

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

*NOTE: This configuration does not support automatic satellite switching. This configuration requires an Eagle Aspen multiswitch (KVH Part #72-0310). This configuration also requires a PC, an optional TV/SAT Switch (KVH Part #01-0245), or a MultiSat Control

Panel (MCP) (KVH Part #01-0260-02) to manually switch between satellites.

TracVision M5/M7 User’s Guide

Appendix A - Wiring Diagrams

Wiring Diagram for Three or Four Receivers

(Linear Quad-Output LNB Version)*

Switchplate

Antenna

RF4

RF3

+ –

+ –

RF2

RF1

D a t a

Power

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

+12 VDC

Ve ss el Power

Receiver #1

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

Control s sa tellite s election

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #2

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #3

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

Sa tellite In

OFF-AIR IN SATELLITE IN

C AU T I O N

USB

S-VIDEO OUT

Receiver #4

COMPONENT OUT

AUDIO OUT

DIGITAL AUDIO

OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE

ANTENNA

AC 120V, 60 Hz

*NOTE: If you wish to connect more than four receivers, you will need to install an active

(powered) multiswitch, such as Spaun model SMS5602 NF (KVH Part #19-0413).

Multiswitch configurations require the use of either a PC, an optional TV/SAT Switch (KVH

Part #01-0245), or a MultiSat Control Panel (MCP) (KVH Part #01-0260-02) to switch between satellites.

67

TracVision M5/M7 User’s Guide

Appendix B - Position Grids

Appendix B

Position Grids

This appendix contains European and North American position grids for determining your approximate latitude and longitude.

Contents

European Position Grid .................................................... 71

North American Position Grid .......................................... 72

69

TracVision M5/M7 User’s Guide

Appendix B - Position Grids

European Position Grid

If you wish to determine your approximate latitude and longitude, use

the position grid and table in Figure B-1.

Figure B-1 Approximate Latitude and Longitude

4

8

12

15

5

1 2 3

6 7

9 10

13 14

16

17 18 19

21 22 23

11

20

24

12

13

14

15

8

9

10

11

6

7

4

5

1

2

3

20

21

22

23

24

16

17

18

19

57° N

57° N

57° N

55° N

53° N

53° N

50° N

47° N

67° N

67° N

67° N

65° N

63° N

63° N

63° N

47° N

43° N

43° N

43° N

43° N

36° N

36° N

36° N

36° N

Grid # Latitude Longitude

7° E

22° E

40° E

7° W

7° E

22° E

7° W

7° E

7° W

7° E

22° E

45° E

7° W

7° E

22° E

7° W

7° W

7° E

22° E

37° E

7° W

7° E

22° E

37° E

71

72

TracVision M5/M7 User’s Guide

Appendix B - Position Grids

North American Position Grid

If you wish to determine your approximate latitude and longitude, use

the position grid and table in Figure B-2.

Figure B-2 Approximate Latitude and Longitude

12

1 3

14

15

8

9

10

11

16

17

1 8

19

20

6

7

4

5

1

2

3

45° N

45° N

45° N

40° N

40° N

40° N

40° N

3 2° N

55° N

55° N

55° N

55° N

55° N

45° N

45° N

3 2° N

3 2° N

3 2° N

27° N

27° N

Grid # Latitude Longitude

70° W

50° W

125° W

110° W

90° W

70° W

125° W

110° W

125° W

110° W

90° W

70° W

55° W

125° W

110° W

90° W

90° W

75° W

83 ° W

7 8 ° W

KVH Industries, Inc.

50 Enterprise Center Middletown, RI 02842-5279 U.S.A.

Phone: +1 401 847-3327 Fax: +1 401 849-0045

E-mail: [email protected] Internet: www.kvh.com

© Copyright 2006 KVH Industries Inc.

KVH Europe A/S

Kokkedal Industripark 2B 2980 Kokkedal Denmark

Phone: +45 45 160 180 Fax: +45 45 160 181

E-mail: [email protected] Internet: www.kvh.com

KVH and TracVision are registered trademarks of KVH Industries Inc.

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