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TracVision M5/M7
Switchplate Configuration
TracVision M5/M7
Switchplate Configuration
User’s Guide
This user’s guide provides all of the basic information you need to operate, set up, and troubleshoot the TracVision M5/M7 satellite
TV antenna system. For detailed installation information, please refer to the TracVision M5/M7 Installation Guide.
TracVision M5/M7 User’s Guide
Please direct questions, comments, or suggestions to:
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI 02842-5279 USA
Tel: +1 401 847-3327
Fax: +1 401 849-0045
E-mail: [email protected]
Internet: www.kvh.com
KVH Europe A/S
Kokkedal Industripark 2B
2980 Kokkedal, Denmark
Tel: +45 45 160 180
Fax: +45 45 160 181
E-mail: [email protected]
Internet: www.kvh.com
If you have any comments regarding this manual, please e-mail them to [email protected]. Your input is greatly appreciated!
KVH Part # 54-0419 Rev. D
© 2007-2009, KVH Industries, Inc., All rights reserved.
U.S. Patents Pending
TracVision and KVH are registered trademarks of KVH Industries, Inc.
The unique light-colored dome with dark contrasting base is a registered trademark of KVH Industries, Inc.
DVB (Digital Video Broadcasting) is a registered trademark of the DVB Project.
DIRECTV is an official trademark of DIRECTV, Inc.
DISH Network is an official trademark of EchoStar Communications Corporation.
ExpressVu is a property of Bell ExpressVu, a wholly owned subsidiary of Bell Satellite Services.
All other trademarks are the property of their respective owners.
Table of Contents
TracVision M5/M7 User’s Guide
Table of Contents
1 Introduction
Using this Manual..............................................................................3
System Overview...............................................................................5
Circular and Linear Versions..............................................................7
2 Operation
Receiving Satellite TV Signals .........................................................11
Turning the System On/Off ..............................................................12
Changing Channels and Switching Between Satellites
(Circular Versions) ...........................................................................13
Changing Channels and Switching Between Satellites
(Linear Versions)..............................................................................19
Receiver Requirements ...................................................................21
Product Care....................................................................................23
3 Settings
Connecting a PC to the Maintenance Port .......................................27
Setting Sleep Mode .........................................................................29
Setting Latitude and Longitude........................................................30
Setting the LNB Skew Angle (Linear Versions) ................................31
Determining Which Satellites are Configured for Tracking .............36
DISH 1000 Setup..............................................................................38
DISH 500/ExpressVu Setup..............................................................43
European Tri-Sat Setup ...................................................................46
Configuring the Antenna to Track Different Satellites .....................48
Switching Between Installed Satellites Using a PC .........................51
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TracVision M5/M7 User’s Guide
Table of Contents
4 Troubleshooting
Five Simple Checks..........................................................................55
Troubleshooting Matrix....................................................................56
Causes and Remedies for Operational Issues..................................57
Technical Support............................................................................61
A Wiring Diagrams
Wiring Diagram for One or Two Receivers ......................................65
Wiring Diagram for Three or Four Receivers
(Circular Version) .............................................................................66
Wiring Diagram for Three or Four Receivers
(Linear Quad-Output LNB Version) ...................................................67
B Position Grids
European Position Grid.....................................................................71
North American Position Grid...........................................................72
TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
1. Introduction
This chapter provides a basic overview of this manual and your
TracVision system.
Contents
Using this Manual.............................................................. 3
System Overview............................................................... 5
Circular and Linear Versions.............................................. 7
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
Using this Manual
This manual provides complete operation, setup, and troubleshooting information for your TracVision system, as well as wiring diagrams for various TracVision M5/M7 system configurations.
Who Should Use This Manual
The user should refer to the “Operation” chapter to learn how to operate the system.
The user, installer, or servicing technician should refer to the
“Settings” chapter for information on configuring the system and the
“Wiring Diagrams” appendix for information on connecting additional receivers.
The user and/or servicing technician should refer to the
“Troubleshooting” chapter to help identify the cause of a system problem.
Notifications Used in this Manual
This manual uses the following notifications to call attention to important information:
CAUTION
This is a danger, warning, or caution notice. Be sure to read these carefully to avoid injury!
IMPORTANT!
This is an important notice. Be sure to read these carefully to ensure proper operation and configuration of your TracVision system.
NOTE: Notes contain useful information about system settings.
TIP: Tips contain helpful information, allowing you to get the most out of your TracVision system.
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Text Example
HALT
X
Description
Bold text in capital letters indicates a command to be entered via a PC
Bold text in italicized capital letters indicates a variable portion of a PC command
Related Documentation
In addition to this User’s Guide, the following documents are provided with your TracVision system:
Document
Installation Guide
Description
Complete product installation instructions
Product Registration Form Details on registering the product
Warranty Statement Warranty terms and conditions
Contents List List of every part supplied in the kit
TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
System Overview
Your TracVision M5/M7 system is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your vessel’s audio/video entertainment system. A basic system is illustrated below.
Figure 1-1 TracVision System Diagram (Typical Installation)
TracVision Antenna
Vessel Power
12 - 16 VDC
Switchplate
Power
Data
RF
Satellite Receiver(s) TV(s)
Purchased Separately
TIP: Receiver wiring diagrams are provided in Appendix A on page 63.
Antenna Unit
The antenna unit houses the antenna positioning mechanism, LNB (low noise block), and control elements within a radome. Weathertight connectors join the power, signal, and control cabling from the belowdecks units.
Switchplate
The switchplate controls power to the antenna via the On/Off switch. The switchplate includes a maintenance port (DB9 connector), allowing you to connect a PC, an optional TV/SAT Switch, or a
MultiSat Control Panel (MCP).
MAINTENANCE
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
System Features
Your TracVision M5/M7 system uses integrated DVB technology to quickly acquire and track the correct satellite, switch between your selected satellites, and send TV signals to the receiver.
In-motion Tracking
The TracVision system includes a state-of-the-art actively stabilized antenna. Once the antenna acquires the satellite, its internal gyros continuously measure the heading, pitch, and roll of your vessel and send commands to the antenna motors, keeping the antenna pointed at the satellite at all times - even while you’re on the move!
Satellite Tracking and Switching
Your TracVision M5/M7 system tracks your selected satellites as long as the vessel is located within the selected satellites’ coverage area.
During installation, your TracVision system should have been set up to track your desired satellites, allowing you to switch between them quickly and easily.
Satellite Library
The TracVision M5/M7 system includes a pre-programmed library of the most popular satellites, offering a wide variety of satellite services to choose from. For complete information on the satellite library, see
Chapter 3 ”Settings” on page 25.
TIP: Two more satellites of your choice can also be added to the satellite library. For complete information on adding satellites to the library, refer to the associated Application Note on the KVH Partner Portal (KVH-authorized technicians only).
TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
Circular and Linear Versions
Your TracVision system is configured for either circularly polarized satellite signals (e.g., North America) or linearly polarized satellite
signals (e.g., Europe or Latin America). Figure 1-2 illustrates the
difference between these two polarizations.
Figure 1-2 Polarizations of Satellite Signals
Circular Linear
Signals transmitted in two
“corkscrew” patterns, one running clockwise and one running counter-clockwise
Signals transmitted in vertical and horizontal “waves” offset exactly 90º from each other
LNB Skew Angle
Since linear satellite signals are oriented in a precise cross pattern, the
TracVision antenna’s receiving element, called an LNB (low-noise block) must be oriented in the same way to optimize reception. This orientation adjustment is referred to as the LNB’s “skew angle.”
Figure 1-3 illustrates how skew determines the amount of a linear
signal the LNB collects. The more signal, the better the reception.
Figure 1-3 How Skew Works
B a d S kew Good S kew Ide a l S kew
= Sa tellite S ign a l = LNB " S ign a l Collector"
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
The correct skew setting varies depending on your geographic location, since the orientation of your antenna to the satellite changes as you move. For example, if your antenna is tracking the PAS 9 satellite for Sky Mexico programming, the ideal skew setting ranges from +30 to +70, depending upon your location within the satellite’s
coverage area (see Figure 1-4).
Figure 1-4 Approximate Skew Settings for the PAS 9 Satellite
+50 +45 +40 +35 +30
+55
+60
+65
+70
For complete details about adjusting the LNB’s skew, see “Setting the
LNB Skew Angle (Linear Versions)” on page 31.
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
2. Operation
This chapter explains everything you need to know to operate the
TracVision system.
Contents
Receiving Satellite TV Signals ......................................... 11
Turning the System On/Off .............................................. 12
Changing Channels and Switching Between
Satellites (Circular Versions) ........................................... 13
Changing Channels and Switching Between
Satellites (Linear Versions).............................................. 19
Receiver Requirements ................................................... 21
Product Care.................................................................... 23
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Receiving Satellite TV Signals
Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to certain regions of the planet
(not worldwide). To receive TV signals from a satellite, you must be located within that satellite’s unique coverage area.
TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/
footprint.
Figure 2-1 Location and Coverage Area of DIRECTV 101 Satellite
Equator
In addition, since TV satellites are located above the equator, the
TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include boat masts, trees, buildings, and bridges.
Heavy rain, ice, or snow might also temporarily interrupt satellite signals.
Figure 2-2 Example of Satellite Blockage
Blocked!
rac ision
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Turning the System On/Off
You can turn the system on or off using the switchplate.
Turning On the System
Follow the steps below to turn on your TracVision system.
IMPORTANT!
Avoid turning the vessel or changing TV channels for one minute after turning on the system.
1. Make sure the antenna has a clear view of the sky.
2. Turn on your satellite TV receiver and TV.
3. Set the switchplate’s Power switch to the On (|) position.
Figure 2-3 Switchplate Power Switch
ON
OFF
MAINTENANCE
4. Wait one minute for system startup.
Turning Off the System
Follow the steps below to turn off your TracVision system.
1. Set the switchplate’s Power switch to the Off (O) position.
2. Turn off your satellite TV receiver and TV.
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Changing Channels and Switching Between Satellites
(Circular Versions)
During installation, your TracVision system should have been set up to track the satellite(s) of your choice and the channel guide for your selected satellite service should have been downloaded.
Since some channels might be located on another satellite, changing channels might require switching between satellites. With most
TracVision configurations, satellite switching occurs automatically while you change channels using the primary receiver’s remote control. Find your selected service and configuration in the following sections for complete details.
NOTE: The primary receiver is the receiver connected to the antenna’s RF1 connector.
DISH 1000
(Required for TurboHD Service)
When the TracVision M5/M7 system is configured for DISH 1000, you can view the DISH HDTV programming for your geographic area. The system can be set to either DISH 1000/61 mode or DISH 1000/129 mode.
Figure 2-4 DISH 1000 Configurations
Configuration Satellites Tracked
DISH 1000/61 DISH 110, 119, and 61
DISH 1000/129 DISH 110, 119, and 129
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
During installation, your TracVision system should have been set to the DISH 1000 configuration that best suits your geographic location
(see Figure 2-5) and local channels requirements. If you change
satellite coverage areas, refer to “DISH 1000 Setup” on page 38 to
change your DISH 1000 configuration.
Figure 2-5 Regional DISH 1000 Configuration Recommendations
= DISH 129 Satellite Recommended
= DISH 61 Satellite Recommended
DISH 1000 Automatic Mode - Preferred for One or Two Receivers
The antenna switches between satellites automatically as you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see
Figure 2-6). If an optional secondary receiver is connected, you can use
its remote control to switch between the channels on the currently selected satellite.
Figure 2-6 DISH 1000 Primary Receiver/Secondary Receiver Controls
Antenna
Switchplate
RF2 RF1
Grounding
Block
RF1
RF2
Changes
channels on current satellite
Secondary
Receiver
(optional)
Primary Receiver
Automatically
switches satellites/channels
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
DISH 1000 Manual Mode - Required for Three or More Receivers
Since multiswitches interfere with communications between the receivers and the antenna, the system must be set up in Manual mode when three or more receivers are installed. When manual mode is enabled, you can switch between your selected satellites using a PC or an optional MultiSat Control Panel (MCP) (KVH Part #01-0260-02).
You can use the receivers’ remote controls to switch between the channels on the currently selected satellite.
Figure 2-7 DISH 1000 Manual Mode - Receiver/PC/MCP Controls
Antenna
RF2 RF1
Switchplate Used to Switch Satellites
PC
Grounding
Block
OR
MCP
Multiswitch
All Receivers
Changes
channels on current satellite
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Dual-Sat Mode - DISH 500, ExpressVu, DIRECTV, and Custom Service
Configurations
Several service configurations require Dual-Sat mode operation.
Figure 2-8 lists each Dual-Sat service configuration, the satellites
tracked for each service, and the available satellite switching modes.
Figure 2-8 Dual-Sat Modes
Service Satellites Tracked
DIRECTV DIRECTV 101 and 119
DISH 500 DISH 119 and 110
ExpressVu ExpressVu 91 and 82
Custom Selected by user
Switching Mode(s)
Auto or Manual
Auto or Manual
Auto or Manual
Manual
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Dual-Sat Automatic Mode - Preferred for One or Two Receivers*
The antenna switches between satellites automatically as you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see
Figure 2-9). If an optional secondary receiver is connected, you can use
its remote control to switch between the channels on the currently selected satellite.
*NOTE: Custom service configurations must use Manual mode.
Figure 2-9 Dual-Sat Automatic Mode - Receiver Controls
Antenna
Switchplate
RF2 RF1
Grounding
Block
RF1
RF2
Changes
channels on current satellite
Secondary
Receiver
(optional)
Primary Receiver
Automatically
switches satellites/channels
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Dual-Sat Manual Mode - Required for Three or More Receivers and All
Custom Service Configurations
Circular TracVision M5/M7 systems with three or more receivers require the use of a multiswitch. Since multiswitches interfere with satellite switching communications between the receivers and the antenna, the system must be set up in Manual mode. When manual mode is enabled, you can switch between your selected satellites using a PC, an optional TV/SAT Switch (KVH Part #01-0245), or an optional
MultiSat Control Panel (MCP) (KVH Part #01-0260-02). You can use the receivers’ remote controls to switch between the channels on the currently selected satellite.
Figure 2-10 Dual-Sat Manual Mode - Receiver/PC/TV/SAT Switch/MCP Controls
Antenna
RF2 RF1
Multiswitch
Switchplate Used to Switch Satellites
PC
Grounding
Block
OR
TV/SAT
Switch
Sat A Error Sat B
Select
Changing Satellites:
2. Wait while Sat A or
B
3 . Ready when Sat A or Sat B stays
Other Indicators: red: problem
OR
MCP
All Receivers
Changes
channels on current satellite
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Changing Channels and Switching Between Satellites
(Linear Versions)
Since some channels might be located on another satellite, changing channels might require switching between satellites. Switching between satellites occurs automatically with most TracVision system configurations. However, if the TracVision system includes a multiswitch, manual satellite switching is required.
Automatic Satellite Switching
The TracVision system can switch between satellites automatically as long as the primary receiver is set up for DiSEqC communicatons and a multiswitch is not installed. With DiSEqC set up, the primary receiver sends satellite switching commands to the antenna as necessary when you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see Figure 2-11).
NOTE: To enable automatic switching, the receiver must be properly
configured for DiSEqC (see “Linear Receiver Configuration” on page 22 for
more information).
Figure 2-11 Primary/Secondary Receiver Control (Dual-output version shown)
Antenna
RF2 RF1
Switchplate
Primary Receiver
Changes
channels on current satellite
Secondary
Receiver
(optional)
Automatically
switches satellites/channels
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Manual Satellite Switching - Multiswitch Installations
If the TracVision system includes a multiswitch, you can use the receivers’ remote controls to change between the channels on the currently selected satellite. You will need to use a PC, a TV/SAT
Switch* (KVH Part #01-0245), or an optional MultiSat Control Panel
(MCP) (KVH Part #01-0260-02) to switch between your selected satellites.
*NOTE: Does not support European Tri-Sat configurations.
Figure 2-12 Manual Mode - Receiver/PC/TV/SAT Switch/MCP Controls (Quad-output version shown)
Antenna
Switchplate Used to Switch Satellites
PC
Multiswitch
All Receivers
OR
TV/SAT
Switch
Sat A Error Sat B
Select
Changing Satellites:
2. Wait while Sat A or
B
3 . Ready when Sat A or Sat B stays
Other Indicators: red: problem
OR
MCP
Changes
channels on current satellite
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Receiver Requirements
This section explains receiver setup requirements and lists the U.S. and
Canadian receiver models that are validated for use with the
TracVision M5/M7 system.
Circular Receiver Compatibility
To ensure compatibility with your TracVision M5/M7 system, be sure to use a KVH-validated receiver for your selected service type (see
Figure 2-13).
Figure 2-13 KVH-Validated U.S. and Canadian Receivers
Standard-definition receivers
DIRECTV
D12
D11
D10
DISH
311
ExpressVu
3100
4100
High-definition receivers
DIRECTV DISH
HD not supported
211k
211
ExpressVu
6100
NOTE: For information on connecting different receiver models, please contact KVH Technical Support at 1-401-847-3327.
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
DISH Network/ExpressVu Receiver Configuration
If your TracVision M5/M7 system is set up for DISH Network or
ExpressVu service, your receiver(s) should have been configured during installation. In most cases, you do not need to reconfigure your
receiver(s). However, Figure 2-14 lists special scenarios that require
DISH Network/ExpressVu receiver configuration.
Figure 2-14 Receiver Configuration Requirements
Receiver Configuration is Required When...
• DISH 1000 only - You change satellite coverage
areas (see Figure 2-5 on page 14)
• You add a receiver
• You have reconfigured a receiver for home use
If you need to configure a receiver(s) for DISH Network/ExpressVu use, follow the instructions for configuring the receiver for your
selected service type in Chapter 3 ”Settings” on page 25.
Linear Receiver Configuration
If the TracVision system does not include a multiswitch, you can configure the receiver(s) to enable automatic satellite switching.
TracVision systems with a multiswitch installed require switching satellites using the MCP, which does not require receiver configuration.
To configure the receivers for automatic switching, the satellites must be set up in the receiver in the same order they were set up in the
TracVision system (see Figure 2-15).
Figure 2-15 Antenna/Receiver Synchronization Settings
TracVision Satellite Receiver Satellite DiSEqC Setting
Satellite A
Satellite B
Satellite C*
Alternative 1 or A
Alternative 2 or B
Alternative 3 or C
DiSEqC 1
DiSEqC 2
DiSEqC 3
*NOTE: Only European Tri-Sat configurations track three satellites.
TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Product Care
Please consider the following antenna care guidelines for maintaining peak performance:
• Periodically wash the exterior of the antenna dome with fresh water and mild detergent. Avoid harsh cleansers and volatile solvents (such as acetone) and do not spray the dome directly with high-pressure water.
• If you wish to paint the dome, use only non-metallic automotive paint without a primer coat. Any paint that contains metal will block satellite signals and impair reception.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
3. Settings
This chapter contains information on system settings and how to modify them.
Contents
Connecting a PC to the Maintenance Port ....................... 27
Setting Sleep Mode ......................................................... 29
Setting Latitude and Longitude ....................................... 30
Setting the LNB Skew Angle (Linear Versions Only)........ 31
Determining Which Satellites are Configured for
Tracking........................................................................... 36
DISH 1000 Setup ............................................................. 38
DISH 500/ExpressVu Setup.............................................. 43
European Tri-Sat Setup ................................................... 46
Configuring the Antenna to Track Different
Satellites.......................................................................... 48
Switching Between Installed Satellites Using a PC ......... 51
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Connecting a PC to the Maintenance Port
In order to modify system settings, you first need to connect a PC to the TracVision M5/M7 system. This procedure requires a PC with
Windows HyperTerminal (or equivalent) and a serial data cable.
TIP: If you are a KVH-authorized technician, you can use the KVH Flash
Update Wizard instead of HyperTerminal. Enter commands in the Wizard’s
“Antenna Comms” window. You do not need to flash the antenna to enter commands.
1. Set the switchplate’s power switch to the Off (O) position.
Figure 3-1 Switchplate Power Switch and Maintenance Port
ON
OFF
2. Connect a serial data cable from the maintenance port
(DB9 connector) located on the switchplate to the serial port on your PC.
TIP: If your computer does not have a DB9 serial COM port, you can use the following USB-to-RS232 adapters: IO Gear Part # GUC232A (visit
www.iogear.com), Belkin Part # F5U109, or Belkin Part # F5U409 (visit
www.belkin.com).
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
3. Open HyperTerminal and establish the following settings:
• Bits per second: 9600
• Data bits: 8
• Parity: None
• Stop Bits:1
• Flow Control: None
Figure 3-2 HyperTerminal Settings
28
TIP: To view characters on the screen as you type, set up HyperTerminal to echo typed characters. Select “Properties” from the File menu; select “ASCII
Setup” at the Settings tab; then select “Echo typed characters locally” at the
ASCII Setup window.
4. Set the switchplate’s power switch to the On (|)
position (see Figure 3-1 on page 27). Wait one minute
for system startup.
NOTE: If antenna startup data does not start scrolling in the HyperTerminal window, check the back of the switchplate to ensure nothing is plugged into the rear DB9 connector.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Setting Sleep Mode
When the vessel has come to a stop and holds its position for one minute (e.g., at a dock), the antenna unit enters Sleep Mode, which locks the antenna in place to conserve power. As soon as the vessel moves beyond a 1° - 2° window or the signal level changes significantly, Sleep Mode automatically turns off and the system begins tracking the satellite again (or enters Search Mode to find the satellite).
Follow the instructions below if you wish to change the Sleep Mode setting.
NOTE: Sleep Mode is enabled by default.
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type HALT then press Enter.
3. Type DEBUGON then press Enter.
4. Type the desired command below to modify the Sleep
Mode setting then press Enter.
Desired Sleep Setting Type
Disabled
SLEEPOFF
Enabled
SLEEPON
5. Type
ZAP
then press Enter to restart the antenna. Wait one minute for system startup.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Setting Latitude and Longitude
When the TracVision system’s latitude and longitude data is current, the time spent acquiring a satellite is minimized. Follow the instructions below if you wish to set your vessel’s latitude and longitude data.
TIP: For your convenience, you can determine your approximate latitude and
longitude using the Position Grids provided in Appendix B on page 69.
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type
HALT
then press Enter.
3. Type the following GPS command then press Enter.
GPS, XX , D,YYY,Z
Field Description
XX
D
Your latitude (0-90)
S (South) or N (North)
YYY
Z
Your longitude (0-180)
E (East) or W (West)
4. Type ZAP then press Enter to restart the antenna. Wait one minute for the system startup.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Setting the LNB Skew Angle (Linear Versions)
To optimize satellite signal reception, linear TracVision M5/M7 systems require adjusting the skew angle of the antenna’s LNB (lownoise block) whenever you change your geographic location or change which satellites are set up for tracking. Before setting the skew angle, be sure to determine the correct skew angle for your selected satellite(s).
TIP: Sky Mexico subscribers can also refer to Figure 1-4 on page 8 for the
approximate skew setting for the PAS-9 satellite.
Determining the Skew Angle
Follow the steps below to determine the skew angle for the selected satellite(s).
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type
HALT
then press Enter.
3. Type DEBUGON then press Enter.
4. Enter the vessel’s latitude and longitude into the antenna using the
GPS
command, as explained in
“Setting Latitude and Longitude” on page 30.
5. Type SKEWANGLE value for later use.
then press Enter. The skew for the selected satellite is displayed. Write down the skew
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Adjusting the Skew Angle
Once you have determined the proper skew angle, follow the steps below to adjust the antenna’s LNB skew angle.
CAUTION
To avoid bodily injury, be sure to turn off the antenna and disconnect power to all wired components.
1. Turn off the antenna and disconnect power to all wired components, including receivers.
2. Using a Phillips-head screwdriver, remove the screws securing the radome. Then remove the radome and set it aside in a safe place.
3. Locate the LNB assembly on the back of the antenna reflector.
Figure 3-3 Location of LNB on Back of Antenna Reflector
Reflector
LNB
Assembly
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
4. Using a 2 mm allen hex key, loosen the two M4 socket set screws securing the LNB. The location of the screws varies according to TracVision model; refer to
Figure 3-4 or Figure 3-5.
Figure 3-4 TracVision M5 Set Screws
Reflector
M4 Socket
Set Screws
Figure 3-5 TracVision M7 Set Screws
M4 Socket
Set Screws
LNB
Reflector
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Chapter 3 - Settings
5a. TracVision M5 Only - Adjust the LNB clockwise or counter-clockwise, until the skew arrow on the LNB points to the skew angle that you determined earlier.
Due to label constraints, if the skew angle is greater than +15°, you need to subtract 180 to get the equivalent negative skew angle and set the LNB to that angle instead. For example, if the skew angle is determined to be +30°, set the skew to -150°.
IMPORTANT!
Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.
Figure 3-6 TracVision M5 LNB Skew Angle Adjustment
LNB
SKEW
Negative
Skews
0 Skew
Positive
Skews
Choke Feed
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
5b. TracVision M7 Only - Adjust the LNB clockwise or counter-clockwise, until the skew arrow on the LNB points to the skew angle that you determined earlier.
IMPORTANT!
Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.
Figure 3-7 TracVision M7 LNB Skew Angle Adjustment
LNB
SKEW
90
85
75
80
65
70
55
60
50
45
40
35
30
25
20
10
15 5
0
5
10 20
15
30
25
90
80
40
50
45
35
60
55
70
65
75
85
Negative
Skews
0Ëš Skew
Positive
Skews
Choke Feed
6. Tighten the two M4 socket set screws to secure the LNB in place. Apply 9 in-lbs (1 Nm) of torque, if possible.
7. Reinstall the radome.
8. Restore power to the TracVision system.
NOTE: For more information about how skew works, see “LNB Skew Angle” on page 7.
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Chapter 3 - Settings
Determining Which Satellites are Configured for
Tracking
Figure 3-8 lists the satellites configured for tracking in common
configurations and the satellite positions in the TracVision system
(Satellite A, B, or C).
Figure 3-8 Satellites/Satellite Positions for Common Configurations
Installation Names/Positions
Configuration Satellite A Satellite B Satellite C
DISH 1000/61 ECHO_119
DISH 1000/129 ECHO_119
ECHO_119 DISH 500
DIRECTV
Dual-Sat
DSS_101
ECHO_110
ECHO_110
ECHO_110
DSS_119
ECHO_61
ECHO_129
-
-
ExpressVu
Sky Mexico
EXPRESSTV
PAS_9
EXPRESSVU
NONE*
Europe WB
Tri-Sat
HOTBIRDWB
Europe Tri-Sat HOTBIRD
ASTRA1
ASTRA1
Europe
Scandinavian
Tri-Sat
HOTBIRDWB SIRIUS
Custom
Selected by
User
Selected by
User
THOR
-
-
-
ASTRA2S
ASTRA2S
*NOTE: Since all Sky Mexico programming is located on the Pas-9 satellite,
Sky Mexico configurations use “NONE” as the name of Satellite B.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Follow the steps below if you wish to check which satellites the
TracVision system is configured to track. An example is shown in
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type HALT then press Enter.
3. Type SATINSTALL then press Enter.
4. The satellites currently configured for tracking are displayed. Type ZAP then press Enter to restart the antenna. Wait one minute for system startup.
Figure 3-9 Example, DISH 1000/61 Mode Displayed
HALT
SATINSTALL
ECHO_119,ECHO_110,ECHO_61
ZAP
NOTE: Displayed results for DISH 1000 Tri-Sat configurations display the individual satellites configured for tracking, not the “trisat” commands used during installation.
TIP: The order the satellites are reported in reflects their configured position
in the TracVision system. For example, in Figure 3-9, ECHO_119 is in the
“Satellite A” position, ECHO_110 is in the “Satellite B” position, and
ECHO_61 is in the “Satellite C” position.
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Chapter 3 - Settings
DISH 1000 Setup
This section explains how to configure the TracVision system for
DISH 1000 use, which is required for TurboHD service. This section also explains how to switch between DISH 1000/61 and DISH 1000/
129 configurations, which might be required when switching between
DISH 1000 satellite coverage areas (see Figure 3-10).
Figure 3-10 Approximate DISH 1000 Satellite Coverage Areas
38
= DISH 129 Satellite Recommended
= DISH 61 Satellite Recommended
DISH 1000/129 Setup
Follow the steps below to set up the TracVision system for
DISH 1000/129 use.
Install the DISH 1000/129 Satellites Via a PC
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type HALT then press Enter.
3. Type SATINSTALL,TRISAT,DISH then press Enter.
4. Enter the vessel’s latitude and longitude into the antenna using the GPS command, as explained in
“Setting Latitude and Longitude” on page 30.
5. Type
ZAP
then press Enter to restart the antenna. Wait one minute for system startup.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Configure the Receiver(s)
NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.
1. Dock the vessel in a blockage-free area.
2. Ensure the receiver you wish to configure is connected to the TracVision system’s RF1 cable.
3. Turn on the TV and receiver.
4. Set the switchplate’s power switch to the On (|) position to apply power to the TracVision antenna.
Wait one minute for system startup.
Figure 3-11 Switchplate Power Switch
ON
OFF
MAINTENANCE
5. Using the receiver’s remote, go to the “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1 on most models).
6. Choose Check Switch, then press SELECT.
7. Choose Test, then press SELECT.
8. Wait at least 15 minutes before proceeding. Disregard messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.
IMPORTANT!
Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.
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Chapter 3 - Settings
9. After waiting 15 minutes, repeat Steps 5-7 to run a second Check Switch test.
10. Verify the values on your TV match those required for
DISH 1000/129 mode (see Figure 3-12). If your values
do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.
Figure 3-12 DISH 1000/129 Second Check Switch Results on TV Screen
Port 1
Satellite 119
Trans OK
Status
2
110
OK
Reception Verified
3
129
OK
Switch SW64
11. Exit the menu and allow the receiver to download the program guide.
NOTE: You do not need to perform this procedure again unless you add another receiver, you reconfigured a receiver(s) for home use, or you move to a
different DISH 1000 satellite coverage area (see Figure 3-10 on page 38).
DISH 1000/61 Setup
The following instructions explain how to configure the TracVision system for DISH 1000/61 use.
Install the DISH 1000/61 Satellites Via a PC (if required)
If your TracVision system is currently configured for DISH 1000/129 and you wish to configure DISH 1000/61 instead, follow the steps below to install the DISH 1000/61 satellites via a PC. If your
TracVision system is not currently configured for DISH 1000/129, skip
to “Configure the Receiver(s)” on page 41.
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type HALT then press Enter.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
3. Type
Enter.
SATINSTALL,TRISAT,DISH61 then press
4. Enter the vessel’s latitude and longitude into the antenna using the GPS command, as explained in
“Setting Latitude and Longitude” on page 30.
5. Type ZAP then press Enter to restart the antenna. Wait one minute for system startup.
Configure the Receiver(s)
NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.
1. Dock the vessel in a blockage-free area.
2. Ensure the receiver you wish to configure is connected to the TracVision system’s RF1 cable.
3. Turn on the TV and receiver.
4. Set the switchplate’s power switch to the On (|) position to apply power to the TracVision antenna.
Wait one minute for system startup.
Figure 3-13 Switchplate Power Switch
ON
OFF
MAINTENANCE
5. Using the receiver’s remote, go to the “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1 on most models).
6. Choose Check Switch, then press SELECT.
7. Choose Test, then press SELECT.
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8. Wait at least 15 minutes before proceeding. Disregard messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.
IMPORTANT!
Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.
9. After waiting 15 minutes, repeat Steps 5-7 to run a second Check Switch test.
10. Verify the values on your TV match those required for
DISH 1000/61 mode (see Figure 3-14). If your values do
not match, turn off the antenna, then turn it back on and repeat Steps 5-9.
Figure 3-14 DISH 1000/61 Results on TV Screen
Port 1
Satellite 119
Trans OK
Status
2
110
OK
Reception Verified
3
61
OK
Switch SW64
11. Exit the menu and allow the receiver to download the program guide.
NOTE: You do not need to perform this procedure again unless you add another receiver, you reconfigured a receiver(s) for home use, or you move to a
different DISH 1000 satellite coverage area (see Figure 3-10 on page 38).
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
DISH 500/ExpressVu Setup
This section explains how to configure the TracVision system for
DISH 500 or ExpressVu service.
Install Satellites Via a PC
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type
HALT
then press Enter.
3. Type the appropriate SATINSTALL command from the table below, then press Enter.
Type: To Configure:
DISH 500
(tracks 119 and 110)
ExpressVu
(tracks 91 and 82)
SATINSTALL,ECHO_119,ECHO_110
SATINSTALL,EXPRESSTV,EXPRESSVU
NOTE: If you only wish to track one of the satellites listed above, type
“NONE” to substitute the second satellite. For example, ExpressVu subscribers who wish to track just the 91 satellite should type
“SATINSTALL,EXPRESSTV,NONE”
4. Enter the vessel’s latitude and longitude into the antenna using the GPS command, as explained in
“Setting Latitude and Longitude” on page 30.
5. Type ZAP then press Enter to restart the antenna. Wait one minute for system startup.
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Chapter 3 - Settings
Configure the Receiver(s)
NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.
1. Stop the vessel in a blockage-free area.
2. Ensure the receiver you wish to configure is connected to the TracVision system’s RF1 cable.
3. Turn on the TV and receiver.
4. Set the switchplate’s power switch to the On (|) position to apply power to the TracVision antenna.
Wait one minute for system startup.
Figure 3-15 Switchplate Power Switch
ON
OFF
MAINTENANCE
5. Using the receiver’s remote, go to the “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1 on most models).
6. Choose Check Switch, then press SELECT.
7. Choose Test, then press SELECT.
8. Wait at least 15 minutes before proceeding. Disregard messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.
IMPORTANT!
Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
9. After waiting 15 minutes, repeat Steps 5-7 to run a second Check Switch test.
10. Verify the values on your TV match those required for
selected service (see Figure 3-16 or Figure 3-17). If your
values do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.
NOTE: If you chose to install only one satellite in Step 3 on page 43, an error
message will appear on the TV. This is normal.
Figure 3-16 DISH 500 Second Check Switch Results on TV Screen
Port 1
Satellite 119
Trans Odd
Status
1
119
Even
Reception Verified
2
110
Odd
Switch SW42
2
110
Even
Figure 3-17 ExpressVu Second Check Switch Results on TV Screen
Port 1
Satellite 91
Trans Odd
Status
1
91
Even
Reception Verified
2
82
Odd
Switch SW21
2
82
Even
11. Exit the menu and allow the receiver to download the program guide.
NOTE: You do not need to perform this procedure again unless you add another receiver or you reconfigured a receiver(s) for home use.
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Chapter 3 - Settings
European Tri-Sat Setup
This section explains how to configure the TracVision system to track three satellites within pre-defined linear satellite groups for use in
European locations (see Figure 3-18). For operation instructions, refer
to “Changing Channels and Switching Between Satellites (Linear
Figure 3-18 European Tri-Sat Groups
Group Name Satellites Included
Europe WB
Hotbird WB
Astra 1
Astra 2S
Europe
Scandinavia
Hotbird
Astra 1
Astra 2S
Hotbird WB
Sirius
Thor
NOTE: Be sure to record the skew angle (the average skew for all three satellites) reported during this procedure. You will need this information if
you need to adjust the TracVision system’s skew angle. See “Setting the LNB
Skew Angle (Linear Versions)” on page 31 for more information on setting
the skew angle.
NOTE: To enable automatic switching, the receiver must be set up to match
the TracVision system’s satellite settings. Refer to “Linear Receiver
Configuration” on page 22 for more information.
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type
HALT
then press Enter.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
3. Use the table below to enter the following
SATINSTALL
command.
For Group
Europe WB
Europe
Scandinavia
Type
SATINSTALL,TRISAT,EWB
SATINSTALL,TRISAT,EUR
SATINSTALL,TRISAT,SCN
4. Type
ZAP
then press Enter to restart the antenna. Wait one minute for system startup.
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Chapter 3 - Settings
Configuring the Antenna to Track Different Satellites
You can change which satellites your TracVision M5/M7 system tracks by choosing up to two satellites from either the circular satellite
HyperTerminal (or equivalent) and a serial data cable.
NOTE: The entire circular satellite library is listed in Figure 3-19 for
reference purposes. However, if you are a DISH Network or ExpressVu
subscriber, refer to “DISH 1000 Setup” on page 38 or “DISH 500/ExpressVu
Setup” on page 43 for complete configuration instructions. For European Tri-
Sat setups, refer to “European Tri-Sat Setup” on page 46.
TIP: Be sure to only install satellites that your TracVision M5/M7 can track in your geographic location. For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/footprint.
Figure 3-19 Circular Satellite Library
Satellite Service
Satellite
Location
AsiaSat 4 122.2° E
Installation Name
ASIASAT*
72.0° W DSS_72
101.0° W DSS_101
DIRECTV
110.0° W DSS_110*
119.0° W DSS_119
DIRECTV Latin
America
95.0° W GALAXY3CN*
DISH Network
61.5° W ECHO_61
110.0° W ECHO_110
119.0° W ECHO_119
ExpressVu
129.0° W ECHO_129
82.0° W EXPRESSVU
91.0° W EXPRESSTV
*NOTE: Reception of these satellites requires additional hardware. Please contact your local KVH-authorized dealer/distributor or KVH Technical
Support for details.
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
13.0° E
13.0° E
7.0° W
160.0° E
156.0° E
58.0°W
110.5° E
5.0° E
0.8° W
42.0° E
Figure 3-20 Linear Satellite Library
Satellite
Location
Installation Name
26.0° E
19.2° E
ARABSAT
ASTRA1
28.2° E
28.2° E
7.0° E
30.0° W
ASTRA2N
ASTRA2S
EUTEL_W3A
HISPASAT
HOTBIRD
HOTBIRDWB
NILESAT
OPTUSD1*
OPTUSC1
PAS_9
SINOSAT*
SIRIUS
THOR
TURKSAT1C
*NOTE: Reception of these satellites requires additional hardware. Please contact your local KVH-authorized dealer/distributor or KVH Technical
Support for details.
IMPORTANT!
Linear Systems Only - For optimal performance, you might need to adjust the skew angle if you change satellites. For
information on setting the skew angle, see “Setting the LNB
Skew Angle (Linear Versions)” on page 31.
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Chapter 3 - Settings
Configure the New Satellites to Be Tracked
The following instructions explain how to set up the TracVision system to track your selected satellites. An example is provided in
NOTE: DISH Network/ExpressVu subscribers - Refer to “DISH 1000
Setup” on page 38 or “DISH 500/ExpressVu Setup” on page 43 instead, for
instructions specific to your selected configuration type.
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type HALT then press Enter.
3. Type the following
Enter.
SATINSTALL command then press
SATINSTALL, X , Y
Field Description
X
Y
The installation name of your choice for Satellite A
The installation name of your choice for Satellite B
4. Type
ZAP
then press Enter to restart the antenna. Wait one minute for system startup
Figure 3-21 Example, Eutelsat W3A and Hotbird
HALT
SATINSTALL,EUTELW3A,HOTBIRD
ZAP
NOTE: Linear Versions Only - To ensure proper operation, the satellites must be set up in the receiver in the same order they were set up in the
TracVision system (see “Linear Receiver Configuration” on page 22 for more
information).
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Switching Between Installed Satellites Using a PC
Follow the instructions below if you wish to use a PC to switch between your installed satellites.
NOTE: Linear versions with receivers synchronized for use with the
TracVision system will need to restart the antenna after performing this procedure to resume receiver-controlled satellite switching.
1. Connect a PC to the maintenance port, as described in
“Connecting a PC to the Maintenance Port” on page 27.
Then type the following commands in the
HyperTerminal window.
2. Type the appropriate command below to switch to your desired satellite then press Enter.
To Switch To Type
Satellite A
@L,A
Satellite B
Satellite C*
@L,B
@L,C
*DISH 1000 and European Tri-Sat setups only.
TIP: To determine which satellites are installed, and in which
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Chapter 4 - Troubleshooting
4. Troubleshooting
This chapter identifies potential basic problems along with their possible causes and solutions. It also explains how to get technical support.
Contents
Five Simple Checks ......................................................... 55
Troubleshooting Matrix.................................................... 56
Causes and Remedies for Operational Issues ................. 57
Technical Support............................................................ 61
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Five Simple Checks
If you are experiencing a problem receiving satellite TV with your
TracVision system, perform the five simple checks below.
TIP: You can also try resetting the satellite TV receiver. Turn off and unplug the receiver, wait one minute, then plug it back in and turn it back on.
Can the antenna see the satellite?
The antenna requires an unobstructed view of the sky to receive satellite TV signals. Common causes of blockage include trees, buildings, bridges, and mountains.
Is there excessive dirt or moisture on the antenna dome?
Dirt buildup or moisture on the dome can reduce satellite reception.
Clean the exterior of the dome periodically.
Is it raining heavily?
Heavy rain or snow can weaken satellite TV signals. Reception should improve once the inclement weather subsides.
Is everything turned on and connected properly?
Make sure your TV and receiver are both turned on and set up for the satellite input. Finally, check any connecting cables to ensure none have come loose.
(Linear Versions Only) Is the antenna’s LNB set to the correct skew angle?
To optimize reception, the antenna’s LNB needs to be set to the correct
skew angle for the satellite(s) you want to track. See “Setting the LNB
Skew Angle (Linear Versions)” on page 31 for details.
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Chapter 4 - Troubleshooting
Troubleshooting Matrix
The troubleshooting matrix in Figure 4-1 identifies potential
operational symptoms and their causes and remedies. “Causes and
Remedies for Operational Issues” on page 57 contains detailed
information on the causes and remedies listed below.
Figure 4-1 Troubleshooting Matrix ation
SYMPTOM er configur er f
CA
USES AND REMEDIES
Receiv Satellite co rage issue loc ke d erence
V essel tur ning dur ing star
Insufficient po tup w e r
Improper wir ing ultis witch used ap
Cab le unwr
Antenna not switching satellites
No picture on TV set
Certain channels do not work x x x x x x x x x x x x x x x
Intermittent picture for short intervals x x x x x x x
System works at dock but not on the move x x
System will not find satellite
Snowy television picture x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Causes and Remedies for Operational Issues
This section addresses the most common operational issues that can affect the performance of the TracVision M5/M7 system. If your
TracVision system requires service, you can visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.
Receiver Fault or Improper Receiver Configuration
Receiver Fault
Your satellite TV receiver might be set up incorrectly or defective. First check the receiver’s configuration to ensure it is set up for the desired programming. In the case of a faulty receiver, refer to your selected receiver’s user manual for service and warranty information.
(Linear Versions Only) Improper Receiver Configuration
To ensure proper operation, the receiver(s) must be set up for the same satellites, and in the same order, they are set up in the antenna:
TracVision Satellite Receiver Satellite DiSEqC Setting
Satellite A
Satellite B
Satellite C
Alternative 1 or A
Alternative 2 or B
Alternative 3 or C
DiSEqC 1
DiSEqC 2
DiSEqC 3
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Chapter 4 - Troubleshooting
Satellite Coverage Issue
Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to certain regions of the planet
(not worldwide). To receive TV signals from a satellite, you must be located within that satellite’s unique coverage area.
TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/
footprint.
Figure 4-2 Location and Coverage Area of DIRECTV 101 Satellite
Equator
Satellite Signal Blocked
Since TV satellites are located above the equator, the TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include boat masts, trees, buildings, and bridges. Heavy rain, ice, or snow might also temporarily interrupt satellite signals.
Figure 4-3 Example of Satellite Blockage
Blocked!
rac ision
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Radar Interference
The TracVision M5/M7 antenna must be kept out of line with nearby radars, as their energy levels might overload the antenna’s front-end circuits. Refer to the TracVision M5/M7 Installation Guide for details or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/
wheretogetservice.
Satellite Frequency Data Changed
If some channels work, while one or more other channels do not, or if the antenna cannot find the selected satellite, the satellite’s frequency data might have changed. You can visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.
Vessel Turning During Startup
If you turned the vessel during the first minute after startup, the gyro calibration that occurs during startup might be invalid, which might cause the TracVision M5/M7 system to track improperly. To solve this problem, simply turn off the TracVision M5/M7 system for at least ten seconds. Then turn on the TracVision system, ensuring the vessel is either motionless or traveling in a straight line for the first minute after startup.
Insufficient Power
If the power cable to the antenna unit is more than 50 ft (15 m) long, the power level can decrease over the course of the cable, resulting in a voltage level at the antenna that is too low to power the system. Refer to the TracVision M5/M7 Installation Guide for details on supplying adequate power to the antenna or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.
Improper Wiring
If the system has been improperly wired, the antenna will not operate correctly. Refer to the TracVision M5/M7 Installation Guide for complete system wiring information or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.
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Chapter 4 - Troubleshooting
Loose RF Connectors
KVH recommends periodically checking the system’s cable connections. A loose RF connector can reduce signal quality or prevent automatic satellite switching using the receiver’s remote control. Refer to the TracVision M5/M7 Installation Guide for complete system wiring information or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit
www.kvh.com/wheretogetservice.
Type of Multiswitch Used
If your TracVision system’s configuration requires a multiswitch, an active (powered) multiswitch must be used to ensure proper antenna
performance. Refer to the Wiring Diagrams in Appendix A on page 63
for detailed information and recommended multiswitch models.
Cable Unwrap
If your vessel makes several consecutive circles in the same direction, the antenna will rotate 720° before reaching the end of its internal cable. If this occurs, the system will automatically unwrap the cable by quickly rotating the antenna dish in the opposite direction. During this time, your TV picture will freeze momentarily.
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Technical Support
The TracVision M5/M7 antenna is a sophisticated electronic device.
KVH-authorized technicians have the specialized tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience any operating problem or require technical assistance, please call or visit your local authorized TracVision dealer or distributor. To find a KVH-authorized dealer near you, visit
www.kvh.com/wheretogetservice.
If you need help finding an authorized technician, please contact KVH
Technical Support:
North/South America, Australia:
Phone: +1 401 847-3327
E-mail: [email protected]
(Mon.-Fri., 9 am-6 pm ET, -5 GMT)
(Sat., 9 am-2 pm ET, -5 GMT)
Europe, Middle East, Asia:
Phone: +45 45 160 180
E-mail: [email protected]
(Mon.-Fri., 8 am-4:30 pm, +1 GMT)
Please have your antenna serial number handy before you call.
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TracVision M5/M7 User’s Guide
Appendix A - Wiring Diagrams
Appendix A
Wiring Diagrams
This appendix provides receiver wiring diagrams for basic configurations. Wiring diagrams vary according to the number of receivers installed and the TracVision system configuration (circular/ linear and dual/quad-output). For installation instructions, refer to the
TracVision M5/M7 Installation Guide.
Contents
Wiring Diagram for One or Two Receivers ...................... 65
Wiring Diagram for Three or Four Receivers
(Circular Version) ............................................................. 66
Wiring Diagram for Three or Four Receivers
(Linear Quad-output LNB Version) ................................... 67
63
TracVision M5/M7 User’s Guide
Appendix A - Wiring Diagrams
Wiring Diagram for One or Two Receivers
Switchplate
Antenna
RF2
RF1
Power
D a t a + –
+ –
+12 VDC
Ve ss el Power
Ve ss el
AC Gro u nd
Grounding Block
(Circ u l a r/ S ky Mexico
S y s tem s Only)
RF2 RF1
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #1
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
Control s sa tellite s election
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #2
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
65
66
TracVision M5/M7 User’s Guide
Appendix A - Wiring Diagrams
Wiring Diagram for Three or Four Receivers
(Circular Version)*
Switchplate
Antenna
RF2 RF1
+ –
Power
D a t a
Grounding
Block
Ve ss el
AC Gro u nd
+ –
+12 VDC
Ve ss el Power
RF2 RF1
18V
Power
Su pply
13V
Receiver #4
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
18V
S AT
DC
20V
ANT
IN
Multiswitch
13V
S AT
Rx1 Rx4
Rx2 Rx3
Rx1
Rx2 Rx3
Rx4
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #3
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #2
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #1
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
*NOTE: This configuration does not support automatic satellite switching. This configuration requires an Eagle Aspen multiswitch (KVH Part #72-0310). This configuration also requires a PC, an optional TV/SAT Switch (KVH Part #01-0245), or a MultiSat Control
Panel (MCP) (KVH Part #01-0260-02) to manually switch between satellites.
TracVision M5/M7 User’s Guide
Appendix A - Wiring Diagrams
Wiring Diagram for Three or Four Receivers
(Linear Quad-Output LNB Version)*
Switchplate
Antenna
RF4
RF3
+ –
+ –
RF2
RF1
D a t a
Power
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
+12 VDC
Ve ss el Power
Receiver #1
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
Control s sa tellite s election
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #2
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #3
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
Sa tellite In
OFF-AIR IN SATELLITE IN
C AU T I O N
USB
S-VIDEO OUT
Receiver #4
COMPONENT OUT
AUDIO OUT
DIGITAL AUDIO
OUT OPTICAL
HDMI OUT
PHONE JACK
RF REMOTE
ANTENNA
AC 120V, 60 Hz
*NOTE: If you wish to connect more than four receivers, you will need to install an active
(powered) multiswitch, such as Spaun model SMS5602 NF (KVH Part #19-0413).
Multiswitch configurations require the use of either a PC, an optional TV/SAT Switch (KVH
Part #01-0245), or a MultiSat Control Panel (MCP) (KVH Part #01-0260-02) to switch between satellites.
67
TracVision M5/M7 User’s Guide
Appendix B - Position Grids
Appendix B
Position Grids
This appendix contains European and North American position grids for determining your approximate latitude and longitude.
Contents
European Position Grid .................................................... 71
North American Position Grid .......................................... 72
69
TracVision M5/M7 User’s Guide
Appendix B - Position Grids
European Position Grid
If you wish to determine your approximate latitude and longitude, use
the position grid and table in Figure B-1.
Figure B-1 Approximate Latitude and Longitude
4
8
12
15
5
1 2 3
6 7
9 10
13 14
16
17 18 19
21 22 23
11
20
24
12
13
14
15
8
9
10
11
6
7
4
5
1
2
3
20
21
22
23
24
16
17
18
19
57° N
57° N
57° N
55° N
53° N
53° N
50° N
47° N
67° N
67° N
67° N
65° N
63° N
63° N
63° N
47° N
43° N
43° N
43° N
43° N
36° N
36° N
36° N
36° N
Grid # Latitude Longitude
7° E
22° E
40° E
7° W
7° E
22° E
7° W
7° E
7° W
7° E
22° E
45° E
7° W
7° E
22° E
7° W
7° W
7° E
22° E
37° E
7° W
7° E
22° E
37° E
71
72
TracVision M5/M7 User’s Guide
Appendix B - Position Grids
North American Position Grid
If you wish to determine your approximate latitude and longitude, use
the position grid and table in Figure B-2.
Figure B-2 Approximate Latitude and Longitude
12
1 3
14
15
8
9
10
11
16
17
1 8
19
20
6
7
4
5
1
2
3
45° N
45° N
45° N
40° N
40° N
40° N
40° N
3 2° N
55° N
55° N
55° N
55° N
55° N
45° N
45° N
3 2° N
3 2° N
3 2° N
27° N
27° N
Grid # Latitude Longitude
70° W
50° W
125° W
110° W
90° W
70° W
125° W
110° W
125° W
110° W
90° W
70° W
55° W
125° W
110° W
90° W
90° W
75° W
83 ° W
7 8 ° W
KVH Industries, Inc.
50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
Phone: +1 401 847-3327 Fax: +1 401 849-0045
E-mail: [email protected] Internet: www.kvh.com
© Copyright 2006 KVH Industries Inc.
KVH Europe A/S
Kokkedal Industripark 2B 2980 Kokkedal Denmark
Phone: +45 45 160 180 Fax: +45 45 160 181
E-mail: [email protected] Internet: www.kvh.com
KVH and TracVision are registered trademarks of KVH Industries Inc.
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Table of contents
- 7 Using this Manual
- 9 System Overview
- 11 Circular and Linear Versions
- 14 Receiving Satellite TV Signals
- 15 Turning the System On/Off
- 16 Changing Channels and Switching Between Satellites (Circular Versions)
- 22 Changing Channels and Switching Between Satellites (Linear Versions)
- 24 Receiver Requirements
- 26 Product Care
- 28 Connecting a PC to the Maintenance Port
- 30 Setting Sleep Mode
- 31 Setting Latitude and Longitude
- 32 Setting the LNB Skew Angle (Linear Versions)
- 37 Determining Which Satellites are Configured for Tracking
- 39 DISH 1000 Setup
- 44 DISH 500/ExpressVu Setup
- 47 European Tri-Sat Setup
- 49 Configuring the Antenna to Track Different Satellites
- 52 Switching Between Installed Satellites Using a PC
- 54 Five Simple Checks
- 55 Troubleshooting Matrix
- 56 Causes and Remedies for Operational Issues
- 60 Technical Support
- 62 Wiring Diagram for One or Two Receivers
- 63 Wiring Diagram for Three or Four Receivers (Circular Version)*
- 64 Wiring Diagram for Three or Four Receivers (Linear Quad-Output LNB Version)
- 66 European Position Grid
- 67 North American Position Grid