January 20, 2016
EPAM Password Self-Service Management
User Guide
EPAM PASSWORD SELF-SERVICE MANAGEMENT GUIDE
USER January 20, 2016
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Contents
1.
GENERAL INFORMATION ................................................................... 3
2.
INFORMATION FOR FIRST-TIME USERS HAVING A TEMPORARY PASSWORD ....... 3
3.
USER REGISTRATION ........................................................................ 3
4.
DOMAIN ACCOUNT UNLOCK AND PASSWORD RESET .................................. 3
5.
PASSWORD REPLICATION .................................................................. 4
6.
ACCOUNT EXPIRATION ..................................................................... 4
EPAM PASSWORD SELF-SERVICE MANAGEMENT GUIDE
USER January 20, 2016
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1. GENERAL INFORMATION
The EPAM Password Self-Service Management tool has been launched to resolve domain accountrelated issues. It is available at https://password.epam.com/ within and outside the EPAM network.
Alternatively, the tool can be downloaded and used on mobile devices: for iOs (App Store:
ADSelfService Plus) or Android (Play Market: ADSelfService Plus). Make sure to update the settings:
Server name: adss.epam.com
Port: 443
Enable https bar: on
Please note that some issues with EPAM Password Self-Service Management tool are possible on Android
5+ devices. They are being investigated and resolved by the vendor.
2. INFORMATION FOR FIRST-TIME USERS HAVING A
TEMPORARY PASSWORD
Password provided by Support team by mail or phone is a temporary one and it must be changed as described below. Otherwise you will not be able to access any EPAM internal systems or use Password
Self-Service Management options, such as password reset or unlock.
1. Go to password.epam.com
2. Press “Login”
3. Enter your EPAM username ( [email protected]
) and password, then press
“Login”:
4. In the new window, provide your current password; enter your new password (which complies with the domain password requirements described on the page) and confirm it; and click
“Change”.
5. After a successful password change, you will see a confirmation message.
Important!
If you are a first-time user, the system will automatically redirect you to the Enrollment
page. Please follow the guide steps to complete enrollment (see p. 3. User Registration ), otherwise
you will not be able to unlock your account or reset forgotten passwords!
3. USER REGISTRATION
In order to use all options of the EPAM Password Self-Service Management system, please log in to https://password.epam.com/ and complete user registration.
Choose two security questions, provide answers to them, and click “Enroll”.
You can change enrollment information any time, just log in to https://password.epam.com
with your
EPAM domain user account. You will automatically be redirected to the Enrollment page.
4. DOMAIN ACCOUNT UNLOCK AND PASSWORD RESET
After you have successfully completed the user registration process, you will be able to use domain account unlock and forgotten password reset features without contacting Support team. Just choose the required option at https://password.epam.com/ home page and follow the suggested steps.
EPAM PASSWORD SELF-SERVICE MANAGEMENT GUIDE
USER January 20, 2016
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5. PASSWORD REPLICATION
After a password change or reset, it may take up to 1 hour for the password to be fully replicated
(synchronized) in all internal systems, such as JIRA or KB (Confluence). Please do not perform any further password resets/changes until this time passes.
In case of questions, please submit a request through EPAM Service Portal: Login/Password issues
(reset, unlock, etc.) or call Support Team at work ext.# 50911. Off-site users can dial their office number and work ext.# 50911.
6. ACCOUNT EXPIRATION
EPAM domain accounts expire every 90 days. Users will start receiving automatic notifications with a reminder that the password should be changed 14 days prior to password expiration.
Please note that you can change your domain password in EPAM Password Self-Service Management system even after its expiration. Just log in to https://password.epam.com/ with your EPAM domain user account and you will automatically be redirected to the Change Password screen.
EPAM PASSWORD SELF-SERVICE MANAGEMENT GUIDE
USER January 20, 2016
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Ver. Description of Change
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REVISION HISTORY
Author
Document created
General document review and update
General document review and update
Updated link to password.epam.com in p. 2. Information for first-time users having a temporary password
Ivan Lanin
Aksana
Hubanava
Aksana
Hubanava
Aksana
Hubanava
Date
21-Aug-2015
02-Dec-2015
12-Jan-2016
20-Jan-2015
Name
Approved
Effective
Date
Mikhail
Kazouski
EPAM PASSWORD SELF-SERVICE MANAGEMENT GUIDE
USER January 20, 2016
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