Update, Restart, and Erase. Fitbit Zip Versa 2, Versa Series, Versa FB505, Versa FB504

Update, Restart, and Erase

Some troubleshooting steps may require you to restart your watch, while erasing it is useful if you want to give Versa 2 to another person. Update your watch to receive new Fitbit OS updates.

Update Versa 2

Update your watch to get the latest feature enhancements and product updates.

When an update is ready to install, a notification appears in the Fitbit app. After you start the update, a progress bar appears on Versa 2 and in the Fitbit app as the update downloads, and then installs. Keep your watch and phone close to each other during the update.

Note: Updating Versa 2 may be demanding on the battery. We recommend plugging your watch into the charger before starting an update.

For more information, see help.fitbit.com

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Restart Versa 2

To restart your watch, press and hold the button for 10 seconds until you see the

Fitbit logo on the screen.

Restarting your watch reboots the device but doesn't delete any data.

Versa 2 has small holes on the device for the altimeter and microphone. Don’t attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage Versa 2.

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Shutdown Versa 2

To turn off your watch, open the Settings app > About > Shutdown.

To turn on your watch, press the button.

For information about how to store Versa 2 long term, see help.fitbit.com

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Erase Versa 2

If you want to give Versa 2 to another person or wish to return it, first clear your personal data:

On Versa 2, open the Settings app > About > Factory Reset.

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