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DW4020 components
The DW4020 is composed of three stackable components as shown in Figure 5:
•
Receive modem (also referred to as the Indoor Receive Unit (IRU))
•
Transmit modem (also referred to as the Indoor Transmit Unit (ITU))
•
Gateway (GWH)
Receive modem
Transmit modem
Gateway
Figure 5: The DW4020
Your DW4020 was completely assembled by the professional installer. Should you need to move it to another location, you would not have to disassemble it.
You would simply disconnect the receive, transmit, and Ethernet cables and unplug it from the wall outlet or surge protector. Cabling and assembly instructions have been provided in
Assembling the DW4020 on
page 61 should you ever need them.
CAUTION
• Keep the DW4020 in a well-ventilated space. Do not place anything on top of the receive modem. Doing so may reduce heat dissipation and cause operational problems or damage the unit.
• Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
• Never unplug the power cord from the receive modem or the Gateway while the DW4020 is powered on. Always disconnect the power cord from the wall outlet or surge protector.
DW4020 installation and components
5
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Table of contents
- 31 Chapter 1 DW4020 installation and components
- 31 Contact information
- 31 System requirements
- 31 Before the installer leaves
- 32 Gateway IP address, and subnet mask
- 32 The subscriber agreement
- 33 Customer and payment information
- 34 Service offerings
- 34 Confirmation and Gateway IP address
- 35 DW4020 components
- 36 How the DW4020 works
- 37 Characteristics and identification of equipment
- 38 Professional installation or service requirement
- 39 Chapter 2 The User Interface
- 39 How to access the User Interface
- 40 The Home screen
- 40 The System Status indicator
- 41 Transmit Status messages
- 45 Receive Status messages
- 47 Receive Statistics
- 48 Transmit Statistics
- 48 System Information
- 50 The Connectivity Test Menu
- 50 Network Operations Center (NOC) Connectivity
- 51 Internet Connectivity
- 51 The Firewall Menu
- 52 The Settings Menu
- 53 The Help Menu
- 54 myDIRECWAY
- 54 Software updates and the User Interface
- 55 Chapter 3 Configuring network settings and e-mail
- 55 Configuring a DW4020 with a static IP address
- 56 Windows 98SEor ME
- 57 Windows
- 60 Windows XP
- 62 Configuring with DHCP enabled
- 62 Windows 98SE and ME
- 64 Windows
- 66 Windows XP
- 68 Configuring DIRECWAY® e-mail
- 68 Outlook Express
- 71 Microsoft Outlook
- 72 Eudora
- 72 Netscape
- 75 Chapter 4 Configuring the firewall
- 75 Overview
- 77 Firewall Configuration
- 77 Configuring rules
- 78 Deleting rules
- 79 Port Numbers and Protocol IDs
- 80 Sample Firewall Configuration
- 80 Configurations that may cause problems
- 81 Chapter 5 Troubleshooting
- 81 The DW4020 LEDs
- 81 DW4020 LEDs status
- 81 Normal operation, no transmit or receive
- 82 Normal operation, data being sent and received
- 82 Problem: receive modem READY LED not on
- 84 Transmit modem READY LED not lit
- 85 Gateway LEDs not lit
- 86 flashing
- 87 Gateway rear panel Ethernet LEDs
- 88 LED blinking indicating status codes
- 89 Chapter 6 Frequently asked questions
- 89 Additional help resources
- 91 Chapter 7 Assembling the DW
- 92 DW4020 components
- 93 The power supply
- 94 Assembling the components
- 99 Chapter 8 Warranty
- 99 Modem
- 99 Antenna
- 99 Limited warranty
- 99 Customer remedies
- 100 Disclaimer of warranty