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Table of contents
- 1 Enphase IQ Commercial Envoy
- 2 Contact Information
- 2 FCC Compliance
- 2 Other Information
- 2 This Class B digital apparatus complies with Industry Canada ICES-003.
- 2 For third-party license information, refer to enphase.com/licenses.
- 2 For Enphase patent information, refer to enphase.com/company/patents/.
- 2 For warranty text, refer to enphase.com/warranty.
- 2 Copyright © 2018 Enphase Energy Inc. All rights reserved.
- 2 Audience
- 3 Table of Contents
- 5 SAFETY
- 5 Read this First
- 5 Safety Instructions
- 6 The Enphase IQ Commercial Envoy
- 6 How the Enphase Microinverter System Works
- 7 Installation Planning and Preparation
- 8 Pre-installation Checks
- 8 Review the following pre-installation checks before you install the IQ Commercial Envoy.
- 8 Plan the Power Connection
- 8 Plan the Internet Connection
- 8 Download the Installer Toolkit App
- 9 Metering Considerations
- 9 To install the production CT
- 9 Box Contents
- 9 Required Items
- 9 Optional Items
- 10 System Capacity
- 10 Create the Map and Install the PV Modules and Microinverters
- 11 Installation Sequence
- 12 Installing the IQ Commercial Envoy – Part 1
- 12 1. Choose a Location for the IQ Commercial Envoy
- 13 2. Wire the IQ Commercial Envoy for Power and Metering
- 13 2A. Provide a Power Connection
- 14 2B. Install CTs for Metering
- 15 Install the CT for Production Metering
- 15 Install CTs for Consumption Metering (Optional)
- 16 Extend Consumption CT Leads, If Needed
- 16 3. Energize and Update the IQ Commercial Envoy
- 17 Installing the IQ Commercial Envoy – Part 2
- 17 4. Detect the Devices
- 17 Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- 17 Method A: Provision Devices with Installer Toolkit
- 17 Method B: Discover Devices with Installer Toolkit
- 18 Method C: Discover Devices with the IQ Commercial Envoy
- 18 With All Methods
- 18 5. Verify Configuration and Enable the Meters
- 19 6. Connect to Enlighten
- 19 Method A: Integrated Wi-Fi
- 20 Method B: Enphase Mobile Connect Modem
- 20 Method C: Ethernet Cable
- 21 Method D: Power Line Communication Bridges
- 21 If the Internet Connection Fails
- 21 7. Send System Summary Report
- 22 8. Activate Monitoring
- 22 Method A: If the IQ Commercial Envoy is Associated with a System in Installer Toolkit
- 22 Method B: If the IQ Commercial Envoy is NOT associated with a System in Installer Toolkit
- 22 View System Performance in Enlighten
- 23 IQ Commercial Envoy Operation
- 23 IQ Commercial Envoy Displays and Controls
- 23 You can track system installation progress with the Enphase Installer Toolkit mobile app.
- 23 IQ Commercial Envoy LED States
- 24 LED Behavior at Initial Start Up
- 24 Initial Communications Check
- 24 More about Device Communications States
- 24 Initiate a New Scan for Microinverters
- 25 Connecting to IQ Commercial Envoy
- 25 Connect Using the Installer Toolkit App
- 25 Method A: Use the Site’s Wireless Router to Connect to the IQ Commercial Envoy
- 25 Method B: Create a Wireless Access Point
- 26 Complete the Connection to IQ Commercial Envoy with Installer Toolkit
- 26 Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Commercial Envoy.
- 27 Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- 28 Connect Remotely Using Enlighten
- 29 Connect Using the IQ Commercial Envoy Local Interface
- 29 View Production Readings
- 30 View or Change Monitoring Settings
- 30 View Cellular Connection Information
- 30 View or Change Ethernet Settings
- 31 View or Change Wi-Fi Settings
- 32 Diagnose Network Connection
- 32 Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- 33 View Microinverter Information
- 33 View Envoy Information
- 33 Open a Connection for Enphase Troubleshooting
- 34 Troubleshooting
- 34 The following sections describe possible problems and solutions.
- 34 Device Detection Issues
- 34 Troubleshoot power line communication issues as follows.
- 34 Issue: Installer Toolkit Shows “Cross Domain Traffic Reported”
- 34 This means that communications from other Envoy(s) have been detected. To prevent this issue:
- 34 Issue: Device Communications LED is Solid Amber
- 34 Issue: Installer Toolkit Detects Fewer Microinverters than Expected
- 35 Issue: No Microinverters are Reporting
- 35 Check for the following conditions.
- 35 Issue: Installer Toolkit Indicates that Scanning is Inhibited
- 35 Power Production Issues
- 35 Issue: Power Production LED is solid amber
- 36 Internet Connection Issues
- 36 Issue: Network Communications LED is Amber or Off
- 36 Issue: Wi-Fi Problems
- 37 Issue: Cellular Modem Connection Status “Not Connected”
- 37 Issue: IQ Commercial Envoy is not Connecting with a New Router
- 38 Local Networking Considerations
- 38 DHCP versus Static IP Addressing
- 38 MAC Filtering
- 38 Firewall Settings
- 39 Microinverter Issues
- 39 Clear “DC Resistance Low - Power Off” Condition
- 41 Replacing an IQ Commercial Envoy
- 41 If Enphase Customer Support authorizes an IQ Commercial Envoy replacement (RMA), perform the following steps.
- 43 Technical Data