Loading new firmware . AGFEO AC 14 WebPhonie, AC 14 USB
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AGFEO AC 14 WebPhonie empowers you with a range of communication options. It seamlessly integrates with your ISDN network, enabling you to make and receive calls, and even connect your fax or printer. The device offers a suite of comfort functions, such as call forwarding, three-party conferencing, and even remote configuration by your dealer.
With its user-friendly interface and intuitive operation, AGFEO AC 14 WebPhonie makes managing your communication effortless.
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Loading new firmware
You can update your AGFEO ISDN telecommunications system to the latest firmware state without manipulating the telecommunications system. You can load the new firmware with a PC at the PC interface or at the
USB interface of the telecommunications system.
Your dealer can also load the new firmware in your telecommunications system remotely by
ISDN.
Backing up the telecommunications system data
- Start the “TK-Set” configuration program on your PC.
- Read all the data from the telecommunications system (F8).
- Save the data on the hard disk or a diskette.
- Transfer the call data records with the “TK
Bill” program if necessary.
- Save the LCR table.
Loading new firmware
- A firmware update consists of the files xxx.abf
and xxx.bin. These files may be combined in a self-unpacking file ( xxx.exe).
- - The files xxx.abf and xxx.bin must be in the
Updates directory of TK-Soft.
- (...\tksoft\updates)
- Start the update program “TK-Flash”
- The online help will tell you how to operate “TK-
Flash”.
The new firmware is now loaded in the telecommunications system. You cannot use the telephone during the loading process (about 5 minutes). You can follow the loading progress on the PC monitor.
- Exit “TK-Flash”.
- Clear the telecommunications system memory from the telephone.
Clearing the memory from the telephone
Start programming mode: h
*PRO
(system PIN)
PRO
h * A U S q
Lift handset
As-delivered state
(clear memory)
ª
Acknowledgement tone
Replace handset q
ª
P
The memories are cleared!
Loading telecommunications system data
Load the saved system data from the PC back into the telecommunications system.
The telecommunications system now operates with the new firmware.
Programming P - 19
P - 20 Programming
Communication through PC
Software overview
The CD-ROM supplied contains the software package
TK-Soft
and the communications software
TK-Com
. The communications software makes available to you high-performance universal communications programs which give you the most important applications of data communication via the USB connection to the TK system. For environmental reasons we have not provided large volumes of printed operating instructions for individual communication programs. You can access the help function for every application with key F1 and can print the help text out yourself if you wish.
Program components of software package TK-Soft
TK-Bill
- is responsible for costing your calls.
Provided your network operator transmits the tariff information, the software calculates all call costs. TK-Bill sorts and calculates by extension, date, call numbers or customers. It is also possible for all calls to be sorted by network provider. TK-Bill not only logs calls which incur costs but if requested will also log incoming calls, producing a logbook of all telephone activities.
TK-LCR
- is a program aimed at reducing your telephone costs. Least-cost-routing means that you will always make calls using the cheapest provider. If the selected route happens to be busy the fallback function automatically switches to the next cheapest provider. This is implemented by an
„intelligent“ database in table form. An individual routing table for cost-optimised calls can be created at any time. If for instance you wish only to call through providers who can be used without prior registration („Call-by-Call“) - no problem.
Once you have entered this request you do not need to do anything else. The TK system will always search for the cheapest provider for any time and distance.
A weekly profile can be established for up to eight different providers with your network code. You can also freely specify eight tariff areas. Just click on the provider requested and drag it into the appropriate „timetable“ using the mouse - it’s a simple as that !
It is even simpler if you use your dealer. He can enter the cheapest providers in your region into your TK system memory by remote configuration.
Or you may for instance use the free tariff service on the internet and download your individual selection directly onto the PC.
TK-Phone
- with the CTI program (computer telephone integration) the PC make calls via the
TK system. It does not matter which program you are currently working in, TK-phone will inform you on the monitor at any time who is or was trying to call you. Simply double-click on the call list to return the call. Or you can immediately store all telephone numbers in the computer.
The TK-Phone directory is limited only by the size of the hard disk. TK-Phone also allows you to select any telephone number on the screen: for example if you receive an e-mail and want to call the sender. Mark the phone number on the email and copy the number into the temporary memory. Your phone rings. When you pick up, the number is dialled from the temporary memory.
You can then speak to the subscriber.
TK-Set
- for programming the TK system from a
PC. Call diverting, ring sequences, daytime/night switching and all the parameters of the ISDN system can be quickly and easily set or modified.
With TK-Set you can also store your individual configuration on the hard disk or diskette. If necessary you can transfer everything back to the
TK system. (See chapter „Programming the TK system“).
C
Communication through PC C - 1
Program components in the communication software TK-Com
TK-Info
- is an information function which signals the current state of send or receive procedures on the windows task bar. The symbol in the task bar changes depending on the action. Further information is also displayed via a Tool tip.
TK-Fax
- this application makes it possible for you to view and work on faxed documents both sent and received. Faxes are sent via the fax printer driver installed in the system; you can for instance print out the document to be faxed from your word-processing package via the fax printer driver.
The application shows all incoming and outgoing faxes in a log-book. It is possible to read and/or print out documents received and sent. To read a fax you highlight the document required in the log-book and open it through the Look function in the tool bar or the corresponding menu item in the Fax menu. If you want to look at various documents you do not need to open all the files individually; highlight all the corresponding documents and select the required function from the tool bar or the menus.
A document which has already been read will be marked in the log-book. A short-cut print function assists in creating the log-book. Via the menu item Log-book- Print List the log-book selected will be printed. The symbols on the lefthand side make it possible to set filters for the log-book which the view will also follow.
A document which has already been printed will be identified with the symbol in the log-book.
Transmission status is also shown in the log-book by various coloured arrows.
To delete log-book entries and the documents associated with them a button is available on the tool bar which when activated deletes all selected menu entries. You can also use the short-cut delete functions which you access via the menu item Delete in the log-book menu. However if you wish to delete log-book entries but not the faxes associated with them you can back-up documents via the disk symbol in the tool bar to your hard disk or other medium.
TK-File
- this application makes it possible for you to exchange data quickly and easily with another user via the standardised Eurofile transfer.
If you wish to transfer files you must first connect
C - 2 to another PC. To do this enter a telephone number under Connection or select a number via the Combination field and activate the button
Compile on the tool bar.
The presentation of files and navigation in the files takes place precisely as in Windows Explorer. On the left-hand side you will see the files which are on the hard disk. On the right-hand side the other user is shown in the same way. Highlight the files to be transferred and drag these with the mouse to the target file of the other computer.
TK-Tel
- this application makes it possible to also use your PC conveniently as an ISDN telephone.
TK-Tel contains the two program components
AGFEO TK-Tel Telephone and AGFEO TK-Tel
ControlCenter.
AGFEO TK-Tel Telefon
contains the log-book, address books and configuration dialogs.
All connections are logged in the log-book with important information.
The address books give you direct access to the databases which you have linked to these. For an incoming or outgoing telephone call you receive the necessary data for the relevant call directly.
The AGFEO TK-Tel ControlCenter
appears as a telephone receiver in the taskbar of your system.
Current connection data are displayed as a small window next to the Control Centre. Via this window you can select all connection-orientated functions with the mouse (eg hang up, swap broker, query). Via the menu functions you can perform all the necessary set and configure tasks for the application.
TK-Voice
- is a convenient call-answering system on a software basis. This offers the user all the same functions as are offered by a conventional digital answering machine.
These include voice announcements, recording messages with date and time stamp and an integral remote access function.
As an option you can set a personal thirteen-digit remote access code. The increased code length offers a high level of security.
You need a telephone or full-duplex soundcard in addition to a microphone and loudspeaker though which you can record your personal announcement and listen to voice messages.
The program already contains pre-set announcements. You can listen to these announcements via the Announce button on the
Communication through PC
toolbar or the corresponding menu item and modify them if you prefer a different message.
Before you can listen to a message a call number must be defined.
Incoming messages will be displayed in a logbook. Via the symbols on the left-hand border you can select „display all messages“ or only new ones. The log-book printout will follow the selection made.
To listen to messages received you select this in the log-book and confirm using the Play button on the tool bar or select the corresponding menu item in the Messages menu. The symbol appears in the log-book against messages already listened to.
You can access a short-cut print function via the
Print button or the corresponding menu item which assists you in printing out a log-book.
So that you do not waste valuable memory space on your hard disk, short-cut delete functions are available. Using the button Delete all the selected log-book entries and their corresponding sound files are deleted. If you want to take certain messages out of the log-book, however, but not finally delete them, you can back-up the file before deleting. You can back up the sound file on your hard disk or another medium via the menu item Store Under in the Messages menu.
WAN Miniport
- is a driver for Windows 98 with which you can use the remote data transmission network via ISDN. You can make connections to the Internet using this and connect computers to one another (via the Remote Access Service).
Further information on the remote data transmission network is available in Windows 98 documentation.
CTI - Computer-assisted calling via TAPI interface
TAPI - (Telephony Applications Programming Interface) in contrast to TK-Phone is not a standalone CTI application but an interface between a
TAPI-compatible Windows application and the TK system. Provided programs (applications) support this interface, it is possible to control the TK system. The extent of control depends on the application used. However it usually includes starting outgoing calls (selection from the application) and display of incoming calls.
which you must install on your PC. It executes the required TAPI functions and controls the necessary data exchange between the PC and the
TK system.
Because of the continually growing function capability of TAPI-assisted applications the TSP needs to be continuously expanded. So that you always have the current TSP available we make the TSP available to you on our Internet homepage at hhp://www.agfeo.de.
TAPI is a Microsoft Operating Systems interface and the application side of the Microsoft-
Telephony-Interface. To connect this interface to the TK system a Telephony-Service-Provider (TSP) from the manufacturer of the ISDN hardware is necessary, in this case AGFEO. The TSP is a driver
The self-unpacking file contains all the information necessary for installation and for the applications supported. If you do not have internet access please contact your dealer. The TSP will be sent to you free of charge.
C
Communication through PC C - 3
System requirements
The following are system requirements for installation of the software packages:
Desktop-PC or Notebook with hard disk and CD
ROM
. Pentium II or higher
. RAM minimum 32 MB (more working memory improves performance)
. 1 free USB interface
- Microsoft Windows 98/2000, ME,NT 4.0
. Full-duplex soundcard, microphone and loudspeaker (optional) for TK-Voice (answering machine)
Set up USB connection
You can connect the TK system to a desktop PC or notebook via the USB interfaces.
1. Take the USB cable supplied (identified by the
USB symbol on its plugs)
2. Plug the square plug (B-plug) for the USB cable into the USB socket on the TK system
3. Plug the flat plug (A-plug) on the USB cable into one of the USB connections on your computer
4. Switch your computer on.
When you first start up Windows with the TK system you will be asked to specify the position of the driver. For further details see section „Install driver software“.
Install driver software
Important !
If you have already installed an ISDN card from a different manufacturer in your computer you must first remove this. Follow the instructions in the manufacturer’s handbook.
During the software installation, you are possibly requested to insert the operating system CD. Get your operating system CD.
Before you install the driver software the TK system must be connected to the PC via the USB interface.
1. When the PC has recognised the TK system connected to it the „Hardware Assistant“ appears. The Hardware Assistant installs the software for a new hardware component
(AGFEO AC 14 USB).
Click on „continue“.
2. In the next dialog window select „Look for the best driver for the equipment (recommended)“ and click on „continue“.
3. Activate the option „CD-ROM“ in the next dialog window and de-activate all other boxes. Place the CD in the CD-ROM slot and click on
„continue“.
4. Once the drivers have been found, click on
„continue“ to start installation.
5. The drivers will be installed.
6. Under "ISDN configuration" you read the note text and click on "continue".
7. Select the D-channel-protocol: "DSS!: Euro-
ISDN" and click on "continue".
8. Now you are requested to input the telephone number(s). Enter the internal telephone number(s) for the PC at the USB link. The internal call numbers 20 to 29 are available
(see system programming under port allocation). Click on "continue".
9. The ISDN configuration is finished. Click on
"finish".
10. On request, insert the operating system CD, in order to load the USB support. After the software for the new device was installed, click on "finished".
11.Once installation is completed, start your PC up again.
C - 4 Communication through PC
If you want to modify the telephone number(s) for the PC in the USB link later:
Select " start / programs / accessories / communication / Assistant for ISDN configuration".
1. Under "ISDN configuration" you read the note text and click on "continue".
2. Select the D-channel-protocol: "DSS1: Euro
ISDN" and click on "continue".
3. Now you are requested to input the telephone number(s). Enter the internal telephone number(s) for the PC at the USB link. The internal call numbers 20 to 29 are available
(see system programming under port allocation). Click on "finished".
4. The ISDN configuration is finished. Click on
"continue".
5. For the termination of the installation you restart your PC.
Uninstall driver software
If at a later date you no longer want the driver software on your PC, you can uninstall this.
Remove the AC 14 USB in the Device Manager
(find under System setup / System / Device Manager / Network cards / AGFEO ISDN AC 14 USB).
Install communications software
Before you start to install the communications software, close all open applications and make sure that the AC 14 USB is correctly installed.
Place the program CD in the CD slot. The installation program will be started automatically.
1. Select the communication software „TK-soft“ or
„TK-com“ from the CD menu.
2. Click on the field „install“.
3. When requested, input the path and confirm.
All the necessary files will now be copied automatically to the hard disk.
If the auto-start function is de-activated on your system, proceed as follows:
1. Open (double-click) the symbol „workplace“ on your desktop.
2. Open the symbol for your CD system.
3. Start the program setup.exe
4. Select the communication software „TK-soft“ or „TK-com“ from the CD menu.
5. Click on the field „install“.
6. When requested, input the path and confirm.
All the necessary files will now be copied automatically to the hard disk.
C
Communication through PC C - 5
Connections to Internet or other network
These instructions show you how to connect to the
Internet or other network with the Microsoft remote data transmission network.
1. Open (double-click) the symbol „workplace“ on the desktop.
2. Open (double-click) the symbol „DT network“.
The DT network is automatically installed as standard in Windows 98. If the remote data transmission network does not appear under
„workplace“, you can still install it. Select
„Start / setup / system control / software“.
Further information can be found in the
Windows Help index under „Software, install components“.
3. If this is the first connection, click on
„continue“. Otherwise open (double-click)
„Create new connection“.
4. In Help enter a name for the connection eg the name of your provider.
5. Under „Select device“ select „AGFWMP-Line 1“ and click on „continue“.
6. Enter the ISDN dialling number for your
Internet provider or the remote network and click on „continue“.
7. Click on „complete“. A symbol for this connection will appear.
Configure connection
1. If the remote data transmission network is not open: Open (double-click) the symbol
„workplace“ on the desktop. Open (doubleclick) the symbol „remote data transmission network“.
2. Open the dialog window in which you can configure your connection. Click with the right mouse key on the symbol for the previously installed connection and select „Properties“.
3. Activate the registration card „Server types“.
Execute the following steps:
. If you are setting up an Internet connection, deactivate „Register with network“.
. Activate „software compression“.
. For connections to the Internet activate only
„TCP/IP“ as the protocol.
Dialling the Internet or other network
Once you have set up the connection to your internet provider or the network as described you can now dial into the corresponding network. If you want to surf the net or access your e-mail you must have a web browser or e-mail application installed.
To connect, follow these steps:
1. Open (double-click) the symbol „workplace“ on the desktop.
2. Open (double-click) the symbol „remote data transmission network“.
3. Open (double-click) the symbol for the connection set up previously
4. In the dialog window „connect to“ do the following:
Input the name made available by your internet provider and the code word.
Click on „connect“.
As soon as the connection is made the dialog window „connected to“ appears.
5. You can now surf the internet with your web browser or access your e-mails with an e-mail application.
Disconnecting
To disconnect click on the dialog window
„connected to“ on „disconnect“.
If this window has minimised to a symbol, click on the symbol in the task bar.
C - 6 Communication through PC
Glossary
Services
A service identification (ID) (e.g. telephony, fax) is transmitted in ISDN when an ISDN subscriber is called. The caller is only connected if the called terminal has the same service ID. This prevents wrong connections of two different terminal types
(e.g. phone and fax).
DT - network
With the Microsoft Windows data transmission network your computer can accept a connection to an internet service provider.
ISDN (Integrated Services Digital Network)
All services (speech and data) can now be transmitted in one network.
Incoming external connection
Connection to a terminal of the telecommunications system set up by an external subscriber with the phone number of the telecommunications system.
Configuration
Setting (programming) the functions of the telecommunications system with a PC by means of a configuration program.
Terminals
Appliances which you connect as internal subscribers of the telecommunications system.
Analog terminals such as telephones, answering machines, fax machines, combi-devices
(telephone, fax and possibly answering machine in one unit), modem.
Line (B-channel/S0 basic access)
You can connect an external S0 basic access to your ISDN telecommunications system. Every external S0 basic access behaves like two conventional analog lines. You therefore have two lines (B-channels) on which you can make telephone calls (local, long distance or overseas calls).
External
A distinction is made between internal and external calls when telephoning in a telecommunications system. External calls are calls to subscribers which are not connected to your telecommunications system. Connections between terminals of your telecommunications system and other terminals at your multiequipment access are therefore also external connections. The local tariff is usually charged for such connections.
Dual tone multi-frequency dialling method
(DTMF)
Every dialled digit is assigned a certain tone.
Telephones with this dialling method require a signal key (refer back key R) on the telecommunications system.
MoH (Music on Hold)
A waiting external subscriber hears music whilst the connection is on hold, e.g. when a call is forwarded.
External seizure (seize outside line)
Seizure of a line (B-channel) to call an external subscriber.
Outgoing external connection
Connection to an external subscriber set up from a terminal of the telecommunications system by dialling an external phone number.
Pulse dialling method (PD)
Every dialled digit is assigned a fixed number of pauses. The pauses are audible in the earphone when dialling.
Internal
Internal calls are calls which subscribers in the telecommunication system hold with each other by dialling the internal phone number. These calls are generally free.
MSN (Multiple Subscriber Number)
The multiple subscriber number is one of the phone numbers under which the multi-equipment access can be reached.
A
NTBA (Network Termination for ISDN Basic
Access)
The network operator lays his copper cables up to this access point (S0 basic access). You connect your telecommunications system and other ISDN terminals to it.
Ringing assignment
In the ringing assignment you define which terminals of the telecommunications system are to ring when an external call is received. Should only one terminal ring or several terminals simultaneously?
Appendix A - 1
Ringing assignments for external calls are: day service, night service and forwarding (internal).
You can switch over between day and night service at any time from any telephone.
Internal call forwarding – An incoming external call which is not answered within a certain time is forwarded. The terminals of the telecommunications system defined in the call forwarding then ring. The number of rings until forwarding is adjustable.
Switch box
You can call the switch box of your telecommunications system externally and for example switch the ringing assignment, set up a diversion or monitor a room with a post-dialled
* procedure.
You can reach the switch box externally by a multiple subscriber number (MSN) specially assigned to the switch box. The switch box is protected against unauthorised access by the box PIN.
Signal key R (refer back)
A key on the telephone which you have to press when you want to refer back to another subscriber during a call. The signal key must have the flash function, i.e. must be able to effect a short pause.
USB
U
niversal
S
erial
B
us is a serial interface with transmission rate up to 12 Mbit/s. A USB connection can serve several items of equipment simultaneously. These can be added or removed during the current opreation.
If something goes wrong
Inspections
- In the case of malfunctions in the telecommunications system, please check the system is being operated correctly as described in the operating instructions.
- Check that the connections of the terminals and the telecommunications system are correctly plugged in.
- If you cannot eliminate a fault, your dealer will be glad to help.
N. B.! You can only use the ISDN features of your
AGFEO ISDN telecommunications system if your network operator provides these features.
Switching off the special dialling tone
You hear the special dialling tone when you lift your telephone’s handset.
You hear the special dialling tone when do not disturb, automatic dialling or a diversion are active.
h * S O N q
Lift handset
Special dialling tone
(deactivate functions)
Acknowledgement tone
You can deactivate all functions which initiate a special dialling tone with the
*
procedure.
ª
Replace handset
Power failure
You cannot dial internally or externally during a power failure.
When power supply is recovered:
- the telecommunications system works again with the previously configured program. All the settings made by the programming mode or the
PC program are retained providing the programming mode was properly terminated.
A - 2 Appendix
- callbacks are deleted
- the connections parked in the telecommunications system are deleted
- the connection cost totals and connection data records are saved.
Behaviour in the event of faults
Fault
Programming of telecommunications system unclear
Possible causes
No dialling tone on Power failure lifting the handset
Defective terminal
Defective installation
Remedy
Reset the telecommunications system
Reset the telecommunications system to the as-delivered state and reprogram
Check mains connection, fuses
Check terminal at another connection
Check the terminals in the socket and on the telecommunications system
Switch off do not disturb No internal calls are received
No external calls are received
Do not disturb switched on
(special dialling tone)
Diversion to another telephone (internal/external)
(special dialling tone)
Wrong MSN entered
MSN – internal subscriber assignment missing
Do not disturb switched on
(special dialling tone)
Diversion to another telephone (internal/external)
(special dialling tone)
Switch off diversion
Enter right MSN, delete all if necessary
Assign internal subscriber to the MSN
(ringing assignment)
Switch off do not disturb
Switch off diversion
ISDN call forwarding is active Deactivate ISDN call forwarding
No outgoing external No authorisation connection possible programmed
Cost limit reached
Check authorisation, access to ISDN network, assignment of barred numbers
Transfer of external The refer back key r on the call (refer back) not telephone is set as an earth possible key
Incorrect flash time
Inform system administrator
Set the telephone to DTMF (tone dialling) and the refer back key to flash
A
Set the flash time on the telephone or on the telecommunications system for the terminal connection concerned
Appendix A - 3
Resetting the telecommunications system
You can return the programming of the telecommunications system to a defined condition by resetting. This may be necessary when unclear settings are to be reset or the telecommunications system is to be reprogrammed.
After the reset, the telecommunications system operates again with the previously configured program. All the settings made by the programming mode or the PC program are retained providing the programming mode was terminated properly.
Attention! The following are deleted when the telecommunications system is reset:
- all existing internal and external connections
- remote configuration
- internal callbacks
- ISDN callback on busy
- Line reservations
Hardware reset
– Pull the power pack from the socket of the 230 V mains and plug it back in.
Software reset
– Run the following procedure
Software reset
Start programming mode: h
*PRO
PRO
h * R E S ª
Lift handset
RES
et the telecommunications system
(system PIN)
Replace handset
Rings
External call
Rhythm 0 (standard)
Rhythm 1
Rhythm 2
Rhythm 3
Rhythm 4
Internal call
Reserving a line
q
ª
All ringing rhythms for incoming external calls start with an initial ringing of
500 ms. This is followed by a 2 s pause. This is for technical reasons to transmit the caller’s phone number (CLIP). It is then possible to distinguish calls under different phone numbers of the telecommunications system (see diagram).
{{{{{{{{{{||||||||||||||||||||||||||||||||||||||{{{{{{{{{{||||||||||||||||||||||||||||||
An external subscriber calls
{{{{{{{{||{{||||||||||||||||||||||||||||||||||||{{{{{{{{||{{||||||||||||||||||||||||||||
. . .
. . .
{{{{{{{{||{{||{{||||||||||||||||||||||||||||||||{{{{{{{{||{{||{{||||||||||||||||||||||||
. . .
{{{{{{{{||{{||{{||{{||||||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||||||||||||||||||||
. . .
{{{{{{{{||{{||{{||{{||{{||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||{{||||||||||||||||
. . .
{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||
. . .
An internal subscriber calls
{{{{||||{{{{||||{{{{||||{{{{||||{{{{
Explanation:
{{{{{{{{{{||||||||||
. . .
Ring pause continued
The rings may deviate depending on the terminal used.
A - 4 Appendix
Tones
Dialling tone
- internal
- external
{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{|||||||||||| signals that you can dial after lifting the handset
. .
.
{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{ .
. .
.
continuous tone which you hear when you have seized a line after dialling “0”
Ringing tone
- internal
- external
Busy tone
Special dialling tones
- Programming tone
- Lock tone
Knocking tone
Acknowledgement tone
{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||
The internal subscriber is called
. . .
{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||
The external subscriber is called
. . .
{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||
The dialled internal or external subscriber is busy
. . .
||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{
. . .
Signals, after lifting the handset, that you can dial but do not disturb, automatic dialling or a diversion is switched on
{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||
. .
.
Signals, after lifting the handset, that you cannot dial, the programming mode or the cost menu are switched on
{{|{{||||||||||||||||||||||||||||{{|{{||||||||||||||||||||||||||||{{|{{|||||||||||||||
Signals, after lifting the handset, that the telephone is locked.
. .
.
{{||||{{||||||||||||||||||||||||||||||||||||||||||||||||||||||{{||||{{|
. .
Signals an external call in your conversation after 10 s
{{{{
Input accepted
Error tone
Explanation:
{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||
Operating error/input rejected
. . .
A
{{{{{{{{{{||||||||||
. . .
tone pause continued
Appendix A - 5
Technical data
Housing dimensions
Weight
Ambient temperature
- operation/storage
Humidity
Main connection
- power consumption at
U rated
= 230 V and full load
- length of the connecting cable
- power pack (type)
S0 access
- connection
- length IAE cable
Analog terminals
- range
- connection
- dialling method
- refer back key
- Modem operation
PC interface
- range
- connection
- length of the PC cable
USB interface
- length of the USB cable
Data backup during power failure
Music on Hold (MoH)
15.4 x 21.5 x 4.6 (width x height x depth) in cm
980 g including power pack
5 °C to 40 °C/-25 °C to +70 °C max. 70% (no condensation)
230 VAC, +10%/-10%, 50 Hz
I rated
2 m
= 40 mA (9 VA)
TST 433238
Multi-equipment access, Euro ISDN by Western socket RJ45 and enclosed
IAE connecting cable IAE8/IAE8
1.5 m
4 a/b terminals (telephone, answering machine, fax, modem
2 x 50 ohms (ø 0.6 mm, 800 m) symmetrical, 2-wire via TASE connections without coding F or N or via screw terminals, plug-in
Pulse dialling or DTMF
Flash (50 to 200 ms) transmission speed up to 56600bps, can be reduced if necessary to 33600 bps by transmission path and lines similar to RS 232C
3 m, +/-5 V
9-pole D-Sub socket
2m
Universal Serial Bus
3 m unlimited internal, 1 melodie
A - 6 Appendix
Key words
A
CTI - Computer-assisted calling
D
Answering machine.
Siehe TK-Voice
B
Barred numbers
C
Day service
Display charges for the last call
activating (switching on) deactivating (switching off)
via the ISDN exchange via the telephone system
Dual tone multi-frequency dialling method (DTMF)
Durchrufen von unterwegs O - 9
E
Calling an internal subscriber
Communication of the charge pulses O - 25
Communication software.
Siehe TK-Com, TK-Soft
Connecting the telecommunications system S - 3
Connections to Internet or other network
Eurofiletransfer.
Siehe hier TK-File
External connection
External seizure at combi-device connection
spontaneous spontaneous with internal switching
F
Key words
Siehe TK-Fax
K - 1
K
I
Forwarding (internal)
H
Inspections in the event of malfunctions
Install communications software
Installing the configuration program
Interface
parking (replugging on the bus)
K
L
K - 2
Locking/unlocking the telephone
M
MSN (Multiple Subscriber Number)
Multiple subscriber numbers (MSN)
N
NTBA (NT) – network termination
O
P
Parking
in the ISDN exchange in the telephone system
Phonebook
Pick up.
Siehe Anrufe heranholen
PIN (Personal Identity Number)
Power pack connecting
Power pack connecting
Power
Program components in the communication software
Key words
Program components of software
Programming
Programming mode
R
Remote configuration – Remote service
Resetting the telecommunications system A - 4
Restoring the as-delivered state
S
Software.
Siehe Firmware
System PIN
T
Telefax.
Siehe TK-Fax
Telephoning
Connecting to external TAE sockets S - 4
Connecting to the telecommunications system
TK-Com
TK-Soft
Tracing – identifying malicious callers
Transmitting your phone numberO - 1, O - 2, O - 21
U
W
K
Key words K - 3
Copyright
Copyright 2000 AGFEO GmbH & Co. KG
Gaswerkstr. 8
D-33647 Bielefeld
We reserve all rights to this documentation; this applies especially in the event of a patent award or registered utility.
The documentation may not be changed or translated manually or in any other way into any
Technical modifications
The AGFEO GmbH & Co. KG reserves the right to change representations and data in this documentation in the interests of technical progress without prior notice.
language or computer language of any form by any means neither wholly nor in part without our express permission. This applies for electronic, mechanical, optical, chemical and all other media.
Trade marks and names used in this documentation are subject to the rights of the companies concerned.
This documentation has been prepared with the utmost care and is revised regularly. Despite all our care, however, technical inaccuracies and typographical errors cannot be totally ruled out.
All errors which become known to us will be corrected in new editions. We are grateful for any hints at errors in this documentation.
You can only use the numerous ISDN features of your AGFEO ISDN telecommunications system if your network operator offers them.
Technical hotline
If you have any questions concerning operation of your telecommunications system which these operating instructions cannot answer, please consult your dealer.
Before calling your dealer you should have the following information ready to save time:
- What kind of telecommunications system do you have?
e.g. AGFEO AC 14 USB (is printed on the rating plate on the system)
- What multiple subscriber numbers (MSN) have you got?
(is on the registration form or confirmation of the network operator)
- What software version is on your AGFEO installation diskettes? (printed on the diskettes)
- What software version does your telecommunications system have?
(can be read out on the PC)
- What terminals have you connected to your telecommunications system? (analog terminals with an without DTMF dialling, fax machines etc.)
- Keep the operating instructions of the connected terminals and this manual ready.
- Start your PC and read out the configuration with TK-Set. Print out the configuration of your telecommunications system if possible.
K - 4 Key words
Key words K - 5
K
This device meets the requirements of the EU directives:
91/263/EWG Telecommunications Equipment
73/23/EWG
89/336/EWG
Low voltage equipment
Electromagnetic compatibility
Your telephone carries the CE mark of approval.
Ident. No. 538 477
Subject to modifications.
Printed in Germany
1001
Der Umwelt zuliebI - 100% Altpapier
AGFEO GmbH & Co. KG
Gaswerkstr. 8
D-33647 Bielefeld
Internet: http://www.agfeo.de
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Key Features
- ISDN connectivity for reliable and high-quality calls
- Analog subscriber access for connecting fax, printer, or analog telephones
- Comfort functions like call forwarding, three-party conferencing, and internal call forwarding service
- Remote configuration capability for convenient management by your dealer
- Easy-to-use interface for intuitive operation
Related manuals
Frequently Answers and Questions
Can I connect my fax machine to the AGFEO AC 14 WebPhonie?
Can I make three-way conference calls with the AGFEO AC 14 WebPhonie?
Can my dealer configure the device remotely?
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Table of contents
- 69 Acknowledgement tone
- 4 Analog terminals
- 13 Answering calls
- 71 Answering machine. Siehe TK-Voice
- 21 Picking up a call
- 46 Assigning the barred numbers
- 4 Asterisk key
- 13 Authorisation
- 46 access to the ISDN network
- 47 defining
- 16 B-channel. See Line
- 71 Barred numbers
- 49 assigning
- 48 programming
- 13 Barred range
- 35 Basic factor
- 18 Box PIN
- 56 programming
- 26 Brokerage
- 52 Setting a variant
- 5 Busy LED
- 17 Busy on busy
- 69 Busy tone
- 15 Callback
- 27 internal
- 27 on busy
- 12 Calling an internal subscriber
- 12 Calling external subscribers
- 19 Callthrough one the move
- 35 Charge pulses
- 42 Clearing the memory
- 54 CLIP function, set options
- 49 Combi-device
- 12 Combi-device connection
- 35 Communication of the charge pulses
- 71 Communication software. Siehe TK-Com, TK-Soft
- 59 Communication through PC
- 21 Conference
- 39 Connecting the PC
- 9 Connecting the telecommunications system
- 10 Connection assignment
- 39 PC cable
- 11 Connection costs
- 24 Connection ID
- 7 Connection panel
- 10 opening and closing
- 64 Connections to Internet or other network
- 35 Cost menu
- 35 Cost PIN
- 61 CTI - Computer-assisted calling
- 4 Data transmission
- 71 Day service
- 43 programming
- 22 switching on
- 43 Defining ringing assignment
- 4 Dialling method
- 69 Dialling tone
- 28 Direct call
- 38 Display charges for the last call
- 33 Diversion
- 34 activating (switching on)
- 34 deactivating (switching off)
- 33 via the ISDN exchange
- 33 via the telephone system
- 20 Diversion from
- 28 Do not disturb
- 64 DT network
- 13 DTMF post-dialling
- 4 Dual tone multi-frequency dialling method (DTMF)
- 19 Durchrufen von unterwegs
- 42 END (exit programming mode)
- 49 Entering terminal types
- 56 Entering the code
- 36 Entering the limit
- 69 Error tone
- 42 ESC (old settings)
- 71 Eurofiletransfer. Siehe hier TK-File
- 65 External
- 68 External call
- 71 External connection
- 65 incoming
- 65 outgoing
- 12 External seizure
- 12 at combi-device connection
- 11 spontaneous
- 11 spontaneous with internal
- 11 switching
- 12 with "0"
- 12 with certain MSN
- 22 Fallback
- 66 Fault
- 49 Fax
- 20 Follow me (diversion from)
- 72 Forwarding (internal)
- 45 Cycles (ringing cycles)
- 43 Programming
- 48 Free range
- 5 Function LED
- 4 Hash key
- 17 Having a caller identified
- 65 Incoming external connection
- 41 Input in the programming mode
- 66 Inspections in the event of malfunctions
- 63 Install communications software
- 62 Install driver software
- 39 Installing the configuration program
- 72 Interface
- 10 RS 232C
- 65 Internal
- 68 Internal call
- 43 Internal phone numbers
- 64 Internet
- 65 ISDN
- 7 access (S0)
- 8 bus
- 33 call forwarding
- 27 callback on busy
- 9 connecting cable
- 52 hold
- 17 malicious call tracing
- 23 parking (replugging on the bus)
- 8 sockets
- 8 terminals
- 31 transmitting the phone number
- 5 Keys
- 13 Knocking
- 13 answer call
- 14 reject
- 14 Knocking prevention
- 13 Knocking tone
- 36 KOS (start cost menu)
- 22 Least Cost Routing (LCR)
- 5 Light emitting diodes (LED)
- 5 Busy LED (red)
- 5 Function LED (green)
- 35 Limit/Disconnect at limit
- 11 Line
- 3 List of contents
- 57 Loading new firmware
- 56 Local network code
- 28 Lock
- 28 Locking/unlocking the telephone
- 66 Malfunctions
- 17 Malicious call tracing
- 39 Minimum PC requirements
- 4 Modem
- 65 MSN (Multiple Subscriber Number)
- 8 Multi-equipment access
- 72 Multiple subscriber numbers (MSN)
- 9 quick entry
- 9 save
- 65 Music on Hold (MoH)
- 26 Muting
- 22 Network code
- 22 Network provider
- 22 Night service
- 53 programming
- 8 NTBA (NT) – network termination
- 65 Outgoing external connection
- 72 Parking
- 23 in the ISDN exchange
- 23 in the telephone system
- 7 PC interface
- 72 Phonebook
- 30 Dialling the phone number
- 29 Programming the phone number
- 72 Pick up. Siehe Anrufe heranholen
- 20 Picking up a call
- 5 Pictograms
- 72 PIN (Personal Identity Number)
- 18 Box PIN
- 35 Cost PIN
- 55 System PIN
- 28 Telephone PIN
- 13 Post dialling
- 13 Post dialling numbers
- 66 Power failure
- 72 Power pack
- 9 connecting
- 8 Power supply
- 41 PRO (start programming mode)
- 60 Program components in the communication software
- 59 Program components of software
- 73 Programming
- 39 with a PC
- 41 with a telephone
- 73 Programming mode
- 42 exit
- 41 start
- 48 Programming regional numbers
- 50 Programming short commands
- 4 Pulse dialling method
- 26 Refer back
- 26 in the room
- 73 Remote configuration – Remote service
- 40 Release
- 40 Remote service phone number
- 18 Remote control (switch box)
- 12 Reserving a line
- 68 Resetting the telecommunications system
- 42 Restoring old settings
- 42 Restoring the as-delivered state
- 22 Ringing assignment
- 68 Ringing rhythms
- 45 setting
- 69 Ringing tone
- 68 Rings
- 25 Room monitoring
- 10 RS 232C interface
- 65 S0 basic access
- 4 Safety Instructions
- 7 Scope of delivery
- 7 Selecting location
- 53 Send zero
- 49 Service ID
- 65 Services
- 62 Set up USB connection
- 45 Setting external calls
- 51 Setting list of callers
- 51 Setting the call list
- 52 Setting the flash time
- 29 Short dialling index
- 4 Signal key R (refer back)
- 73 Software. Siehe Firmware
- 59 Software overview
- 62 Soundcard
- 16 Special dialling tone
- 34 ISDN exchange
- 66 switching off
- 55 Standard PIN
- 18 Switch box
- 55 Box PIN
- 44 Phone number
- 73 System PIN
- 41 entering
- 55 programming
- 62 System requirements
- 61 TAPI interface
- 35 Tariff unit
- 70 Technical data
- 73 Telefax. Siehe TK-Fax
- 49 Telephone
- 10 Telephone line
- 28 Telephone PIN
- 73 Telephoning
- 12 Calling externally
- 12 Calling internally
- 65 Terminals
- 4 Analog
- 10 Connecting to external TAE sockets
- 8 Connecting to the telecommunications system
- 8 Flash time
- 8 Types
- 21 Three-party conference
- 31 Timer
- 73 TK-Com
- 60 TK-Fax
- 60 TK-File
- 60 TK-Info
- 60 TK-Tel
- 60 TK-Voice
- 73 TK-Soft
- 59 TK-Bill
- 59 TK-LCR
- 59 TK-Phone
- 59 TK-Set
- 69 Tones
- 17 Tracing – identifying malicious callers
- 15 Transferring a call
- 15 Internal
- 11 Transmitting the phone number
- 31 Switching
- 11 Transmitting your phone number
- 61 TSP
- 62 USB connection
- 10 USB-interface
- 35 User factor
- 9 Wall mounting
- 9 Western plug