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TROUBLESHOOTING
No Power
Symptom
Hearing other noises or conversation on a channel
Message Scrambled
Try this
Recharge or replace Li-Ion battery.
Extreme operating temperatures affect battery life.
Refer to “About the Li-Ion Battery” Section on page 12.
Confirm Interference Eliminator Code is set.
Frequency or Interference Eliminator Code may be in use.
Change settings: either change frequencies or codes on all radios.
Make sure radio is at the right frequency and code when transmitting.
Scramble Code might be ON, and/or setting does not match other radios' settings. Use CPS to change settings.
Audio quality not good enough Radio settings might not be matching up correctly.
Double check frequencies, codes and bandwidths to ensure they are identical in all radios.
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English
Symptom
Limited talk range
Message not transmitted/ received
Try this
Steel and/or concrete structures, heavy foliage, buildings or vehicles decrease range. Check for clear line of sight to improve transmission.
Change location of radio. To increase range and coverage, you can either reduce obstructions or increase power.
UHF radios provide greater coverage in industrial and commercial buildings.
Increasing power provides greater signal range and increased penetration through obstructions.
Make sure the PTT button is completely pressed when transmitting.
Confirm that the radios have the same Channel, Frequency,
Interference Eliminator Code and Scramble Code settings.
Refer to “Transmitting and Receiving” Section on page 7.
Obstructions and operating indoors, or in vehicles, may interfere. Change location.
Verify that the radio is not in Scan mode. Refer to “Scanning”
English
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Symptom
Heavy static or interference
Try this
Radios are too close, they must be at least five feet apart.
Radios are too far apart or obstacles are interfering with transmission.
Low batteries
Drop-in Charger LED light does not blink
Recharge or replace Li-Ion battery.
Extreme operating temperatures affect battery life.
Refer to “About the Li-Ion Battery” Section on page 12.
Check radio/battery is properly inserted and check battery/ charger contacts to ensure they are clean and the charging pin
is inserted correctly. Refer to “Charging a Standalone Battery”
Section on page 15 and “Charger LED Indicator” Section on page 17.
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English
Symptom Try this
Cannot activate VOX VOX feature might be OFF.
Use the CPS to ensure that the VOX Sensitivity Level is not set to “0”.
Accessory not working or not compatible.
Battery doesn't charge although it has been placed in the drop-in charger for a while
Check drop-in charger is connected and correspond to a compatible power supply.
Refer to “Charging a Standalone Battery” Section on page 15.
Check the charger LEDs indicators to see if battery has a
problem. Refer to “Charger LED Indicator” Section on page 17.
Unable to pair a Bluetooth headset
Make sure the target Bluetooth headset is not connected to another device.
Unable to connect to a Bluetooth headset
Make sure the target Bluetooth headset is not connected to another device.
Pairing with wrong Bluetooth headset
Don’t perform pairing procedures next to other Bluetooth headset devices.
CLP Bluetooth uses proximity pairing. Make sure the headset is placed next to the CLP radio.
Note: Whenever a feature in your radio seems to not correspond to the default or preprogrammed values, check if your radio have been programmed using CPS with a customized profile.
English
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