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TROUBLESHOOTING
Problem
Printing is slow.
The printed image is light and uneven.
The printed image is dirty.
Cause and solution
Simultaneous use of two or more application software programs.
→ Start printing after quitting all unused application software programs.
The paper is loaded so that printing takes place on the back side of the paper.
→ Some paper types have a front and back side. If the paper is loaded so that printing takes place on the back side, toner will not adhere well to the paper and a good image will not be obtained.
You are using paper that is outside the specified size and weight range.
→ Use copy paper within the specified range.
Paper curled or damp.
→ Do not use curled or crimped paper. Replace with dry copy paper.
During periods when the machine is not used for a long time, remove the paper from the tray and store it in a dark place in a bag to prevent moisture absorption.
You did not set sufficient margins in the paper settings of your application.
→ The top and bottom of the paper may be dirty if the margins are set outside of the specified print quality area.
→ Set the margins in the software application within the specified print quality area.
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