NDC Limited Warranty. NDC comm NWH4020

NDC Limited Warranty

Hardware

NDC warrants its products to be free of defects in workmanship and materials, under normal use and service, for a period of 12 months from the date of purchase from NDC or its Authorized Reseller, and for the period of time specified in the documentation supplied with each product.

Should a product fail to be in good working order during the applicable warranty period, NDC will, at its option and expense, repair or replace it, or deliver to the purchaser an equivalent product or part at no additional charge except as set forth below. Repair parts and replacement products are furnished on an exchange basis and will be either reconditioned or new. All replaced products and parts will become the property of NDC. Any replaced or repaired product or part has a ninety

(90) day warranty or the remainder of the initial warranty period, whichever is longer.

NDC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by the purchaser’s, or any third party’s, misuse, neglect, improper installation or testing, unauthorized attempt to repair or modify, or any other cause beyond the range of the intended use, or by accident, fire, lightning, or other hazard.

Software

Software and documentation materials are supplied “as is” without warranty as to their performance, merchantability, or fitness for any particular purpose. However, the media containing the software is covered by a 90-day warranty that protects the purchaser against failure within that period.

Limited Warranty Service Procedure

Any product (1) received in error, (2) received in a defective or non-functioning condition, or (3) exhibiting a defect under normal working conditions, can be returned to NDC by following these steps:

1. Prepare the following materials and information:

!" Dated proof of purchase

!" Product model number and quantity

!" Product serial number

!" Precise reason for return

!" Your name/address/email address/telephone/fax

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2. Inform the distributor or retailer.

3. Ship the product back to the distributor/retailer with prepaid freight. The purchaser must pay the shipping fee from the distributor/retailer to NDC. Any package sent C.O.D. (Cash On Delivery) will be refused.

Charges: Usually RMA (Returned Material Authorization) items will be returned to the purchaser via airmail, prepaid by NDC. If an item is returned by another carrier, the purchaser will pay the difference. A return freight and handling fee will be charged to the purchaser if NDC determines that no problem existed or that the damage was caused by the user.

Warning

NDC is not responsible for the integrity of any data on storage equipment (hard drives, tape drives, floppy diskettes, etc.). We strongly recommend that our customers back their data up before sending such equipment in for diagnosis or repair.

Service after Warranty Period

After the warranty period expires, all products can be repaired for a reasonable service charge. The shipping charges to and from the NDC facility will be borne by the purchaser.

Return for Credit

In the case of a “DOA” (an item being “dead on arrival”) or a shipping error, a return for credit will automatically be applied to the purchaser’s account, unless otherwise requested.

Limitation of Liability

All expressed and implied warranties of a product’s merchantability, or of its fitness for a particular purpose, are limited in duration to the applicable period as set forth in this limited warranty, and no warranty will be considered valid after its expiration date.

If this product does not function as warranted, your sole remedy shall be repair or replacement as provided for above. In no case shall NDC be liable for any incidental, consequential, special, or indirect damages resulting from loss of data, loss of profits, or loss of use, even if NDC or an authorized NDC distributor/dealer has been advised of the possibility of such damages, or for any claim by any other party.

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